Hanwha Techwin SNP-L6233RH Service Manual

NETWORK CAMERA

User Manual

SNP-L6233RH

Network Camera

User Manual

6 Hanwha Techw in Co., Ltd. Al l rights re served.

Trad em ark

Each of trad emarks herein is re gistered. The nam e of this product an d other trademark s mentioned in thi s manual are the registe red trademark of th eir respective c ompany.

Restriction

Copyrigh t of this document is r eserved. Unde r no circumstanc es, this document s hall be reproduce d, distributed or changed, pa rtially or wholl y, without formal au thorization.

Disclaimer

Samsung mak es the best to verif y the integrit y and correctne ss of the content s in this document, bu t no formal guarantee s hall be provided. U se of this document a nd the subsequent r esults shall be ent irely on the user’s ow n responsib ility. Samsung res erves the right t o change the conten ts of this documen t without prior no tice.

Design an d specificat ions are subjec t to change wit hout prior not ice.

The initi al administra tor ID is “admin” a nd the passwor d should be set wh en logging in for t he first time .

Please ch ange your pass word every thr ee months to sa fely protect p ersonal inf ormation and t o prevent the damage o f the informat ion theft. Please, t ake note that it ’s a user’s respo nsibility fo r the securit y and any other pr oblems cause d by mismanag ing a password .

overview

IMPORTANT SAFETY INSTRUCTIONS

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings, Install in accordance with the manufacturer’s

instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized

plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/ accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specified by

the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13. Unplug this apparatus during lighting storms or when unused for

long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

15. This product is intended to be supplied by Power Unit marked “Class 2” or “LPS” and

rated 24 Vac, 6 A.

● OVERVIEW

English _3

overview

WARNING

TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.

Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.

To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.

CAUTION

RISK OF ELECTRIC SHOCK.

DO NOT OPEN

CAUTION

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

: TO REDUCE THE RISK OF ELECTRIC SHOCK.

DO NOT REMOVE COVER (OR BACK).

NO USER SERVICEABLE PARTS INSIDE.

EXPLANATION OF GRAPHICAL SYMBOLS

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

4_ overview

Battery

Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.

CAUTION

Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

The CVBS out terminal of the product is provided for easier installation, and is not recommended for monitoring purposes.

Please use the input power with just one camera and other devices must not be connected.

The ITE is to be connected only to PoE networks without routing to the outside plant.

● OVERVIEW

English _5

overview

Please read the following recommend safety precautions carefully.

Do not place this apparatus on an uneven surface. Do not place this apparatus near conductive material. Do not attempt to service this apparatus yourself. Do not install near any magnetic sources. Do not block any ventilation openings. Do not place heavy items on the product. Do not expose the camera to radioactivity.

User’s Manual is a guidance book for how to use the products. The meaning of the symbols are shown below.

Reference : In case of providing information for helping of product’s usages Notice : If there’s any possibility to occur any damages for the goods and

human caused by not following the instruction



Please read this manual for the safety before using of goods and keep it in

the safe place.

6_ overview

CONTENTS

OVERVIEW

INSTALLATION &

CONNECTION

NETWORK CONNECTION

AND SETUP

3 Important Safety Instructions 9 Product Features 10 Recomended PC Specifications 11 Recomended SD/SDHC/SDXC

Memory Card Specifications

11 NAS recommended specs 12 What’s Included 13 At a Glance

18 Connecting with other Device 20 Installation 28 Inserting/Removing a SD Memory

Card

30 Memory Card Information

(Not Included)

31 Connecting the Camera Directly

to Local Area Networking

32 Connecting the Camera Directly

to a DHCP Based DSL/Cable Modem

33 Connecting the Camera Directly

to a PPPoE Modem

34 Connecting the Camera to a

Broadband Router with the PPPoE/Cable Modem

35 Buttons used in IP Installer 36 Static IP Setup 40 Dynamic IP Setup 41

Port Range Forward (Port Mapping) Setup

43 Connecting to the Camera from a

Shared Local PC

43 Connecting to the Camera from a

Remote PC via the Internet

● OVERVIEW

English _7

overview

WEB VIEWER

SETUP SCREEN

APPENDIX

133

44 Connecting to the Camera 45 Password setting 46 Login 47 Installing STW WebViewer Plugin 49 Using the Live Screen 54 Playing the recorded video

61 Setup 61 Basic Setup 71 PTZ setup 81 Video & Audio setup 95 Network Setup 104 Event Setup 110 NAS (Network Attached Storage)

guide

127 System Setup 132 Viewing profile information

133 DIP Switch Setting 135 Camera Wiring 136 Specification 141 Product Overview 142 Troubleshooting 144 Open Source Announcement

8_ overview

PRODUCT FEATURES

• IR mode

If the IR indicator turns on, the product switches to the IR mode for preventing an object from being too bright, which helps you identify the object in near distance.

• Visibility: 100m

In B/W mode, the IR indicator turns on with the effective visibility of 100m at 0 Lux.

Video Quality

• Full HD

• Multi-Streaming

This network camera can display videos in different resolutions and qualities simultaneously using different CODECs.

• Web Browser-based Monitoring

Using the Internet web browser to display the image in a local network environment.

• Alarm

If an event occurs, the camera sends the relevant videos to the e-mail address or the FTP server registered by the user, saves them in an SD card or NAS, or sends the signal to the alarm output terminal.

• Tampering Detection

Detects tempering attempts on video monitoring.

• Motion Detection

Detects motion from the camera’s video input.

• Intelligent Video Analysis

Analyzes video to detect logical events of specified conditions from the camera’s video input.

• Face Detection

Detects faces from the camera’s video input.

• Audio Detection

Detects sound louder than a certain level specified by user.

• Auto Detection of Disconnected Network

Detects network disconnection before triggering an event.

• ONVIF Compliance

This product supports ONVIF Profile-S. For more information, refer to www.onvif.org.

● OVERVIEW

English _9

overview

RECOMENDED PC SPECIFICATIONS

• CPU : Intel Core 2 Duo 2.6 GHz or higher (for using 1920x1080 30 fps)

Web Plug-in is optimized to SSE 4.1 Instruction Set.



• Resolution : 1280X1024 pixels or higher (32 bit color)

• RAM : 2GB or higher

• Supported OS : Windows XP / VISTA / 7 /

• Supported Browser : Microsoft Internet Explorer (Ver. 8~11),

Mozilla Firefox (Ver. 9~19), Google Chrome (Ver. 15~ Apple Safari (Ver. 6.0.2(Mac OS X 10.8, 10.7 only), 5.1.7) *Mac OS X Only

Windows 8 is supported only in the Desktop mode.



Neither a beta test version unlike the version released in the company website nor the developer version will



be supported. It is recommended to connect to IPv6 in Windows 7.



The camera does not support Internet Explorer Compatability View settings.



For Mac OS X, only the Safari browser is supported.



• Video Memory : 256MB or higher

If the driver of the video graphic adapter is not installed properly or is not the latest version, the



video may not be played properly.

For a multi-monitoring system involving at least 2 monitors, the playback performance can be



deteriorated depending on the system.

It is advisable to use Intel Core 2 Duo 2.93GHz or higher in a multi-browser environment.



8, MAC OS X 10.7

25),

10_ overview

RECOMENDED SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS

• Recommended capacity : 4GB ~ 64GB

• For your camera, we recommend you use a memory card from the following

manufacturers: SD/SDHC/SDXC Memory Card : Sandisk, Transcend

• For the framerate below 30 fps, it is recommended to use the specification memory card

of Class 6 or high

er.

NAS RECOMMENDED SPECS

• Recommended capacity : 200GB or higher is recommended.

• Simultaneous access : One unit of NAS can accept a maximum of sixteen camera

accesses.

• For this camera, you are recommended to use a NAS with the following manufacturer’s

specs.

Recommended products Available sizes

Netgear NAS A maximum of 16 cameras can access simultaneously.

Synology NAS A maximum of 16 cameras can access simultaneously.

When you use Netgear’s NAS equipment, do not allocate the capacity for use.



If you use NAS equipment for purposes other than video saving, the number of accessible



cameras may be reduced.

● OVERVIEW

English _11

overview

WHAT’S INCLUDED

Please check if your camera and accessories are all included in the product package. (As for each sales country, accessories are not the same.)

Appearance Item Name Quantity Description

Main Body 1

12_ overview

Instruction book, Installer S/W CD

Quick Guide

(Optional)

Warranty card

(Optional)

Cable for the testing monitor 1

Hexagon screw 3

L Wrench 1

Installation base 1 Bracket for mounting outdoors

Waterproofing accessory 1 Install and use where there is high humidity.

Used to test the camera connection to a

portable display device

Used for attaching the installation base to

the camera

Used for fixing the installation base after

attaching it to the camera

AT A GLANCE

Appearance

● OVERVIEW



Item Description

Main unit



Shield cover Shield cover for the lens and unit protection.

Safety Cable The cable prevents the product from dropping during installation.

Protects the internal PTZ mechanism from the direct sunlight, rain or external impact.

English _13

overview

Inside

 

Item Description

SD Memory Card



Compartment

Initialization Switch

 b

Compartment for the SD memory card.

MRefer to <Inserting/Removing a SD Memory Card> for the SD

memory card insertion position. (page 28)

The camera is reset to factory initialization condition.

For details, refer to <Upgrade / Reboot>. (page 128)



Refer to <Inserting/Removing a SD Memory Card> for the



switch position. (page 28)

Illumination Sensor Detects incoming light to control the IR LED.

IR LED These infrared LED’s are controlled by the illumination sensor.



Lens Lens for the camera.



14_ overview

Bottom View of Installation

Inner View of Installation Base

Base

Item Description

Communications



and AUX Ports

Audio Input Port Used to connect the audio input cable.

Audio Output Port Used to connect the audio output cable.

Video Out Port Analog video output port. (for installation)



Communications



Setup Switch

Network



Connections

Power Port Used to connect the power.



Used for RS-485/422 communications.

Communication method and terminal value are set up.

Used to connect the LAN cable. (10/100Mbps supported)

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● OVERVIEW

Alarm I/O Port Used to connect the alarm I/O cable.

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English _15

installation & connection

Camera Wiring Interface Board

For the camera wiring, please refer to the picture below.

Power Supply

AC24V 6A

Video

Output

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Communications and AUX

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A.NO

Power Input Ground

Alarm

Alarm output

Alarm Input

AUX Output

16_ installation & connection

The maximum power capacity of the alarm and AUX outputs is 30VDC/2A, 125VAC/0.5A, and



250VAC/0.25A.

When connecting alarm input and output cables, be sure to connect one cable to each terminal



respectively.

To connect products over the camera’s capacity, please use an additional relay device.



Connecting the power connector and GND incorrectly to the alarm out port may lead to fire and



damage the camera.

● INSTALLATION & CONNECTION

English _17

installation & connection

CONNECTING WITH OTHER DEVICE

Preparing Adapter and Cable

Connect the camera to the power adaptor. Then, plug the power cord of the adaptor to the wall



outlet.

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Rated Power Allowable Input Voltage Current Consumption

AC 24V AC 22V ~ 26V 6 A

The product cannot be used at -50°C or below ambient temperature.



The product may not be defrosted depending on the installation area at -50°C.



Leave the product always turned on to maintain the internal temperature of -10°C or higher.



After the product is left alone under a low temperature environment, it will take up to 3 hours to



normally operate.

The zooming speed of the IR dimmer may slow down at -40°C or lower environment.



If the product is turned on after being exposed to -40°C or below environment for some time,



reset the time.

18_ installation & connection

Electrical Resistance of Copper Wire at [20°C (68°F)]

Copper Wire Gauge (AWG) #24(0.22mm2) #22(0.33mm2) #20(0.52mm2) #18(0.83mm2)

Resistance (Ω/m) 0.078 0.050 0.030 0.018

Drop Voltage (V/m) 0.028 0.018 0.011 0.006

Recommended Distance (m) Less than 20 Less than 30 Less than 30 Less than 30

As shown in the table above, you may encounter a voltage-sag depending on the wire length.



If you use an excessively long wire for camera connection, the camera may not work properly.

Camera Operating Voltage: AC 24V±10%

Voltage drop measurements on the chart above may vary depending on the type and manufacture of

the copper cable.

Ethernet Connection

Connect the Ethernet cable to the local network or to the Internet.

Connecting the installation monitor

Connect the cable to the camera’s rear video output terminal and the installation monitor’s video input terminal.

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

for each device. Please make sure the monitor and camera are turned off when connecting them.



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Monitor

● INSTALLATION & CONNECTION

English _19

installation & connection

This product is a network camera that transfers video over a network; the video output terminal is



used to set the imaging range of the camera at installation.

Using the terminal for monitoring purposes may cause problems such as degradation in video



quality.

It is not suitable for 24-hour monitoring using professional CRT monitors or TFT/LCD portable



monitors.

Use the network transfer screen for 24-hour monitoring and storage.



INSTALLATION

Preparing & Installing Camera Bracket

For installation guidelines for brackets and housings, refer to the installation manual that is enclosed with the bracket or housing.

Available Bracket Models

Model Item

SBP-300WM1

SBP-300WM

SBP-300CM Ceiling Mount

SBP-300LM Parapet Mount

SBP-300KM Corner Mount

SBP-300PM Pole Mount

See “Optional Accessories for Installation” for the appearance of each bracket (unbundled).



(page 24)

Wall Mount

20_ installation & connection

Installing by wall mount

Fix the installation base with the bracket

1. Fix the base with the bracket by turning it

clockwise.

● INSTALLATION & CONNECTION

2. As shown in the picture below, gently press

and lift up the handle of the hinged door on the bottom of the installation base. Please refer to the “Camera Wiring Interface Board” on page 16, connect the wires.

Do not connect the camera to a power outlet until the



installation is complete. Supplying power while the installation is in progress may cause fire or damage the product.

Check cable connection method and install.

Note that BUSHINGs are provided for outdoor



installations where exposed to a moisture condition through the PIPE or MOUNT, install the HOUSING using the BUSHING to prevent moisture entering.

Apply grease of proper dose on the BUSHING

before assembling, and run cables through each hole of the bushings. Use PINS to stop up empty holes having no cable running. Assemble the BUSHING to the top side of HOUSING’s inside

as shown in the diagram below. At the moment, apply pressure evenly on the BUSHING to secure it tightly to the HOUSING as shown in the diagram.

Knob

POE+ 또는 이더넷 케이블

POE+ or Ethernet cable

POWER

POWER (AC24V)

(AC24V)

기타 케이블

인터페이스

INTERFACE

핀

BUSH

HOUSING OR

ETC CABLE

하우징 또는 마운트

MOUNT

BUSH

하우징

HOUSING

BUSH

English _21

installation & connection

3. Connect the camera safety wire to the

installation base.

4. Assemble Camera and Installation Base

Assemble the installation base and camera by matching the installation direction guides.

5. Attach Camera

Turn the camera frame counterclockwise until the protrusions on the camera frame and installation base become matched perfectly.

Safety Cable

22_ installation & connection

6. Secure Camera and Installation Base

As shown in the picture below, secure the installation base and camera using 3 hexagon screws.

Notes for Waterproofing

This model is an integrated housing product for outdoor installation.

When combining the main body and the wall mount for installation on the

wall

1. Install the wall mount on the vertical

wall. When it is installed on an inclined wall, moisture may permeate into the main body through the external cable.

2. Wrap the screw part of the housing with

a sufficient amount of Teflon tape for assembly.

3. Please make sure that the gasket is

not disassembled from the shield cover when the shield cover is separated and mounted on the housing body.

4. Install the wall mount adapter for

waterproofing, and apply the silicon sealant between and around the wall and wall mount for sealing.

Take particular caution to ensure that there



is proper sealing if the installed side is not flat.

Silicon

sealant

Wall mount

Screw

unit

Concrete wall

Teflon tape

Shield gasket

● INSTALLATION & CONNECTION

English _23

installation & connection

When combining the main body and the ceiling mounting adaptor for

installation on the wall

1. Wrap the screw part of the housing

with a sufficient amount of Teflon tape for assembly.

2. Please make sure that the gasket is

not disassembled from the shield cover when the shield cover is separated and mounted on the housing body.

3. Install the ceiling mount adapter for

waterproofing, and apply the silicon sealant between and around the wall and ceiling mount for sealing.

Take particular caution to ensure that



there is proper sealing if the installed side is not flat.

Ceiling mount

adapter

Ceiling board

Screw

unit

Optional Accessories for Installation

For your easier installation, you can purchase appropriate optional accessories available.

1. If installing the camera on the wall

• Wall mount (SBP-300WM1)

Concrete ceiling

Silicon sealant

Teflon tape

Shield gasket

24_ installation & connection

• Wall mount (SBP-300WM)

2. If installing the camera on the ceiling

• Ceiling Mount (SBP-300CM)

3. If installing the wall mount (SBP-300WM/SBP-300WM1) on an at least 80mm-long

cylinder

• Pole Mount (SBP-300PM)

● INSTALLATION & CONNECTION

English _25

installation & connection

4. If installing the wall mount (SBP-300WM/SBP-300WM1) on a corner of the wall

• Corner Mount (SBP-300KM)

5. If installing on a building rooftop

• Parapet Mount (SBP-300LM)

26_ installation & connection

Mount Joint

● INSTALLATION & CONNECTION

Wall mount (SBP-300WM1)

Ceiling Mount (SBP-300CM)

Wall mount (SBP-300WM)

Parapet Mount (SBP-300LM)

English _27

installation & connection

INSERTING/REMOVING A SD MEMORY CARD

Disconnect the power cable from the camera before inserting the SD memory card.



Tighten the screws when assembling the camera body, shield cover and SD holder bracket to



prevent moisture penetration.

When mounting or dismounting an SD memory card, place the main body on the floor first to



prevent part loss and falling accident.

Inserting a SD Memory Card

1. Separate with hands the screws in front of and on

the rear of the shield cover.

2. Unfasten four screws by turning them

counterclockwise using a driver to separate the shield cover.

3. Unfasten two screws on the SD holder bracket by

turning them counterclockwise using the driver.

Do not remove the screws.



28_ installation & connection

4. Pull up the SD holder bracket and push the SD

memory card to the arrow direction as shown in the figure.

Do not insert the SD memory card while it’s upside



down by force. Otherwise, it may damage the SD memory card.

5. Assemble the camera in the reverse order of

disassembly after the SD memory card is inserted.

Tighten the screws when assembling the camera to prevent moisture penetration.



Removing a SD Memory Card

Gently press down on the exposed end of the memory card as shown in the diagram to eject the memory card from the slot.

Pressing too hard on the SD memory card can cause



the card to shoot out uncontrollably from the slot when released.

To turn off the camera or remove the SD memory card,



set the card to <Off> in <Storage> menu and press the [Apply (

If you turn off the camera or remove the SD memory card that contains data from the product, the



data may be lost or damaged.

)] button. (page 106)

● INSTALLATION & CONNECTION

English _29

installation & connection

MEMORY CARD INFORMATION (NOT INCLUDED)

What is a memory card?

The memory card is an external data storage device that has been developed to offer an entirely new way to record and share video, audio, and text data using digital devices.

Selecting a memory card that’s suitable for you

Your camera supports SD/SDHC/SDXC memory cards. You may, however, experience compatibility issues depending on the model and make of the memory card.

For your camera, we recommend you use a memory card from the following manufacturers: SD/SDHC/SDXC Memory Card : Sandisk, Transcend

Memory cards of 4GB ~ 64GB is recommended for using with this camera.

Playback performance can be affected depending on the speed of memory card, so use the high-speed memory card.

For the framerate below 30 fps, it is recommended to use the specification memory card of Class 6 or high

Memory Card Use

SD/SDHC/SDXC memory cards feature a switch that disables writing data on to the media. Having this switch to the Lock position will prevent accidental deletion of data stored in the memory card but at the same time will also prevent you from writing data on to the media.

er.

30_ installation & connection

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