9- Troubleshooting
Problem Possible Cause Possible Solution
It is not cold enough 
inside the appliance.
• The temperature is set too high. • Reset the temperature.
• Too warm goods has been stored. • Always cool down goods before 
storing them.
• Too much food has been stored at 
one time.
• Always store small quantities of 
food.
• The goods are too close to each 
other.
• Leave a gap between several  
foods allowing air owing.
• A door/drawer of the appliance is 
not tightly closed.
• Close the door/drawer.
• The door/drawer has been opened 
too frequently or for too long.
• Do not open the door/drawer too 
frequently.
It is too cold inside the appliance
.
• The temperature is set too low. • Reset the temperature.
• The Power-Freezer function is ac-
tivated or is running too long.
• Switch o the Power-Freezer 
function.
Moisture formation on the inside 
of the refrigerator 
compartment.
• The climate is too warm and too 
damp. 
• Increase the temperature.
• A door/drawer of the appliance is 
not tightly closed.
• Close the door/drawer.
• The door/drawer has been opened 
too frequently or for too long.
• Do not open the door/drawer too 
frequently.
• Food containers or liquids are left 
open. 
• Let hot foods cool to room temperature and cover foods and liquids. 
Moisture accumulates on the 
refrigerators outside surface or between the doors/ 
door and drawer.
• The climate is too warm and too 
damp.
• This is normal in damp climate and 
will change when the humidity decreases.
• The door/drawer is not closed 
tightly. The cold air in the appliance 
and the warm air outside it condensates.
• Ensure that he door/drawer is 
tightly shut.
Strong ice and 
frost in the freezer compartment.
• The goods were not adequately 
packaged.
• Always pack the goods well.
• A door/drawer of the appliance is 
not tightly closed.
• Close the door/drawer.
• The door/drawer has been opened 
too frequently or for too long.
• Do not open the door/drawer too 
frequently.
• The door/drawer gasket is dirty, 
worn, cracked or mismatched.
• Clean the door/drawer gasket or 
replace them by new ones.
• Something on the inside prevents 
the door/drawer to close properly.
• Reposition the shelves, door 
racks, or internal containers to allow the door/drawer to close.
The appliance 
makes abnormal 
sounds.
• The appliance is not located on 
level ground.
• Adjust the feet to level the appliance.
• The appliance touches some object around it.
• Remove objects around the appliance.
23