Powdered Beverage Dispensers
PIC3, PIC33A, PIC5, PIC6
Operator Manual
Model PIC5 with Island Option
Safety Information ...............................2
Installation............................................3
Operation .............................................4
Cleaning................................................5
Adjustments..........................................8
Maintenance.........................................9
Preventative Maintenance Checklist.10
Prepare for Shipment.........................11
Draining the Tank ..............................11
Troubleshooting Guide ......................12
Spare Parts ..........................................13
Thank you for purchasing this quality beverage dispenser. For your safety and the safety of others, read all
warnings and the operator manual before installing or using the product. Properly instruct all operators. Keep
training records. For future reference, record serial number here:
Table of Contents
Grindmaster-Cecilware
4003 Collins Lane, Louisville, KY 40245 USA
Phone: 502.425.4776 Toll Free: 800.695.4500
Fax: 502.425.4664
Web: gmcw.com Email: info@gmcw.com
©2016 Grindmaster-Cecilware
Printed in USA
0916 Form # CC-335-06
Part # 390-00078
Grindmaster-Cecilware provides the industry’s
BEST warranty. Visit gmcw.com for warranty
terms and conditions.
Model PIC3
Lifting hazard. Single person lift could cause injury. Use assistance when moving or lifting.
For safe and proper operation the appliance has to be placed in a stable, vertical position.
The appliance is not to be used by persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction. Be sure to provide supervision
or instruction concerning use of the appliance in a safe way and understand the hazards involved.
Children must be supervised to ensure they do not play with the appliance.
The appliance is only to be installed in locations where it can be overseen by trained personnel.
Contents can cause severe burns if handled improperly.
CAUTION
To avoid damaging unit, turn on power and wait for tank to fill with water before turning on heater.
Use only on an electrical circuit that is properly protected and capable providing adequate power.
Do not use extension cord.
Do not pour liquid into tray. Failure to comply will damage the dispenser and void the warranty.
NSF requires installation of 4” legs for PIC 5 and 6.
NOTICE
The appliance is not intended for outdoor use.
Do not clean with pressurized water or use in an area where pressurized water may be used.
Cleaning and maintenance shall be made only by properly trained persons with supervision.
Risk of electrical shock. Disconnect from power before servicing.
WARNING
Safety Information
2 Grindmaster
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Powdered Beverage Dispensers
Important Safety Information
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages
that follow this symbol to avoid possible injury or death.
For your safety and the safety of others, read all warnings and the operator manual before installing or using
the product.
DANGER: This term warns the user of imminent hazard that will result in serious injury or death.
WARNING: This term refers to a potential hazard or unsafe practice, which could result in serious injury or death.
CAUTION: This term refers to a potential hazard or unsafe practice, which could result in minor or moderate
injury.
NOTICE: This term refers to information that needs special attention or must be fully understood.
Unpacking Instructions
Carefully unpack the beverage dispenser and inspect
immediately for shipping damage. Your dispenser was
shipped in a carton designed to give it maximum
protection in normal handling. It was thoroughly
inspected before leaving the factory. In case of
damage, contact the shipper.
After the machine has been unpacked and placed on a
counter, pull out the stainless steel drip tray. It should
contain the following:
• 1/4” Flare Water Inlet Fitting.
Water Inlet Connection:
NOTICE: This equipment is to be installed to comply
with the applicable Federal, State, or local plumbing
codes having jurisdiction. In addition:
1. A quick disconnect water connection or enough
extra coiled tubing (at least 2x the depth of the
unit) so that the machine can be moved for
cleaning underneath.
2. An approved backflow prevention device, such as
a double check valve to be installed between the
machine and the water supply.
The dispenser is equipped with a ¼" Flare Water Inlet
fitting which is located on the left side in the back of
the base (when looking at the machine from the front).
Water pipe connecting and fixtures directly connected
to a potable water supply shall be sized, installed, and
maintained in accordance with Federal, State, and
Local codes.
HIGHLY RECOMMENDED:
A WATER SHUT-OFF VALVE and A WATER FILTER,
preferably a combination Charcoal/Phosphate Filter, to
remove odors and inhibit lime and scale build up in the
machine.
Note: In areas with extremely hard water, a water
softener must be installed in order to prevent mineral
deposits that could result in malfunctioning of the
equipment and in order not to void the warranty.
1. Install legs if equipped (PIC5 and PIC6).
2. Install drip tray in front of machine.
3. Connect the 1/4" male flare fitting to the inlet
valve on the back of the machine.
4. Flush the water line to purge any debris from the
supply line.
5. Connect a 1/4" water line to the 1/4" male flare
connection and turn the water supply on.
a. Minimum water pressure to the machine: 20 psi
b. Maximum water pressure to the machine: 100 psi
6. Plug the power cord into a proper electrical outlet.
7. Turn the power switch to the “ON” position and
allow the water tank to fill. The machine will make
a subtle hissing sound when this occurs. Allow 3-5
minutes for fill time depending on inlet water
pressure.
8. After the water tank has filled, allow 15-60 minutes
for the water to reach operating temperature.
(Green ready light will illuminate when tank is up
to preset temperature.)
9. Remove the powder hoppers, rotate the dispense
elbow to the “up” position, and fill with desired
powder product. IMPORTANT: Check to make sure
that the auger inside the hopper is correctly
installed prior to filling. Reinstall powder hoppers.
Turn dispense elbow down toward the mixing
funnel.
10. Peel protective film off photo merchandiser cover.
11. Install flavor decals as needed. (Place one on each
hopper, and place the corresponding decal on the
dispense section of the front door of the unit)
Note: If water supply is allowed to run dry, watchdog
timer circuit may disable fill circuit. If this occurs, ensure
adequate water supply for machine, then reset
machine by turning power switch “off” for 1 second
and then turning the power switch back “ON”.
Watchdog timer might engage on initial fill on PIC 5
and PIC 6.
If you need help, call Grindmaster-Cecilware Technical
Service Department, (502) 425-4776 or (800) 695-4500
(USA & Canada only) 8 AM - 6 PM EST.
Prior authorization must be obtained from
Grindmaster-Cecilware for all warranty claims.
Powdered Beverage Dispensers Grindmaster
®
3
Installation
CAUTION: Lifting hazard. Single person lift could
cause injury. Use assistance when moving or lifting.
How to Dispense a Cup of Cappuccino:
Models with Manual Dispense Switches
• Place a cup under selected drink dispense nozzle.
• Push and hold brew button until cup is 2/3 full, then
release button.
Models with Portion Control
• Place a cup under selected drink dispense nozzle.
• Push appropriate switch, then release to dispense one
preset serving. (See Portion Control Adjustment to set
portion size)
4 Grindmaster
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Powdered Beverage Dispensers
Operation
Your new dispenser is easy to operate and maintain. Before you place it in service, please have all personnel
familiarize themselves with these instructions. Keep this manual in a convenient place for ready reference.
Dispense Switch
CAUTION: Cup must rest flat on tray with a 1/4” (6 mm) clearance between cup and spout.
Contents can cause severe burns if handled improperly.
NOTE: Portion may be canceled by push and
release of the switch during dispensing.
Dispense Switch
Powdered Beverage Dispensers Grindmaster
®
5
NOTICE: All sanitizing agents in the food zone must
comply with 21 CFR 178.1010.
Sanitize all food dispensing units periodically. All parts
to be sanitized must be cleaned first. Cleaning and
sanitizing frequency must follow state and local health
department regulations.
Daily maintenance:
1. Empty drip pan as needed and wash daily in a dish
detergent.
2. Rinse the whipper chambers by placing the rinse
switch (located to the right of the dispensing valves
when the door is open) in the ON position. Dispense
one to two cupfuls until the water is clear. Short
bursts of dispensing may also help clean the
chambers. When complete, return the rinse switch
to the OFF position.
3. Remove the hoppers and refill with product.
Weekly maintenance:
Cleaning the Chambers - Disassembly
1. Open the door and remove the
mixing funnel shroud by pulling
forward while turning one quarter
turn to the right. Lift off and
remove.
2. Remove the mixing funnel by
lifting the neck of the funnel out
of the whipper chamber, then tilt
to the left. With one hand on the
water inlet fitting on the back
panel, pull the funnel out of the
white ring.
3. Remove the whipper chamber by
rotating it 1/8 turn to the right,
then pull to remove.
4. Remove the whipper blade by
grasping the whipper blade with
two fingers and firmly pulling to
remove.
5. Wash, rinse, sanitize, and allow parts to air dry.
Sanitizing
1. Prepare a sanitizing solution in accordance with
local health department regulations. You may also
refer to the US Food and Drug Administration
regulation 21 CFR 178.1010 “Sanitizing Solutions”
and US Environmental Protection Agency 40 CFR
18.940 “Tolerance exemptions for active and inert
ingredients for use in antimicrobial formulations
(Food-contact surface sanitizing solutions)”.
2. Follow the instructions provided with the sanitizing
agent.
3. Let all sanitized parts drain and dry naturally. DO
NOT WIPE THEM DRY.
Cleaning the Chambers - Reassembly
1. Replace the whipper blade by
lining up the flat inside the
blade with the flat side of the
motor shaft. Push blade firmly
into place.
2. Replace whipper chamber by
positioning the medium-sized
opening up and tilting 1/8 turn
to the right. Put whipper
chamber over whipper blade
and turn to the left until it locks
into place.
3. Replace the mixing funnel by
positioning the large opening
up and tilt it slightly to the left.
Insert the water inlet pipe into
the water inlet fitting on the
back panel then rotate the
funnel to the right until the
neck of the funnel seats inside the whipper
chamber opening.
4. Replace the shroud by placing it
on the mixing funnel with the
opening to the right. Turn the
shroud to the left until the
opening in the shroud rests
inside the opening in the back
panel.
Cleaning
Flats
6 Grindmaster
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Powdered Beverage Dispensers
Cleaning (continued)
Daily Cleaning
Empty drip pan as needed and wash daily in a dish detergent.
Rinse out the whipper chambers by placing the rinse switch (located to the
right of the dispensing valves when the door is open) in the ON position
Dispense one to two cupfuls until the water is clear. Short bursts of dispensing
may also help clean the chambers. When complete, return the rinse switch to the
OFF position.
Remove the hoppers and refill with product.
Weekly Cleaning
Cleaning the Chambers - Disassembly Cleaning the Chambers - Reassembly
Open the door and remove the
mixing funnel shroud by pulling
forward while turning one quarter
turn to the right. Lift off and remove.
Replace the whipper blade by
lining up the flat inside the
blade with the flat side of the
motor shaft. Push blade firmly into
place.
Remove the mixing funnel by
lifting the neck of the funnel out
of the whipper chamber, then tilt to
the left. With one hand on the water
inlet fitting on the back panel, pull
the funnel out of the white ring.
Replace whipper chamber by
positioning the medium-sized
opening up and tilting 1/8 turn to
the right. Put whipper chamber over
whipper blade and turn to the left
until it locks into place.
Remove the whipper chamber by
rotating it 1/8 turn to the right,
then pull to remove.
Replace the mixing funnel by
positioning the large opening up and
tilt it slightly to the left. Insert the
water inlet pipe into the water inlet fitting
on the back panel then rotate the funnel
to the right until the neck of the funnel
seats inside the whipper chamber opening.
Remove the whipper blade by
grasping the whipper blade
with two fingers and firmly pulling
to remove.
Replace the shroud by placing
it on the mixing funnel with
the opening to the right. Turn the
shroud to the left until the opening
in the shroud rests inside the
opening in the back panel.
NOTICE: PARTS IN CONTACT WITH FOOD MUST BE WASHED, RINSED, SANITIZED, AND AIR DRIED.
1.
3.
2.
1.
2.
3.
4.
5.
1.
2.
3.
4.
Flats
Powdered Beverage Dispensers Grindmaster
®
7
Cleaning Hoppers - Disassembly Cleaning Hoppers - Reassembly
NOTICE: Do not wash hopper without first
disassembling.
IMPORTANT: All components must be completely dry
prior to reassembly.
Open door and rotate elbow on
hopper to the UP position to prevent
spillage.
Place driveshaft bearing inside hopper
with threads going through hole in
the rear of the hopper.
Remove the hopper from the cabinet.
Secure the bearing by attaching the palnut to
the bearing outside rear hopper opening. Use
one hand inside the hopper to push the bearing
outward while turning the palnut clockwise.
Remove the hopper
cover and empty hopper
contents.
Install the auger spring driveshaft and
the auger spring by inserting the flat
end of the spring into the hole in the auger
spring driveshaft.
Pull off the elbow.
Insert assembly into lower front hopper
opening, making sure the threaded end of
the auger spring driveshaft completely inserts into
the plastic driveshaft bearing in the rear of the
hopper. The driveshaft bearing threads should be
accessible from the outside rear of the hopper.
Remove the auger pinwheel by pulling it forward while
stretching out the sides of the hopper.
Place the washer over the
driveshaft bearing threads
followed by securing the drivelink
onto the driveshaft bearing by
turning counterclockwise. Secure the
auger spring with one hand while
attaching the drivelink with the other.
Remove the drivelink and washer at the rear of the
hopper by holding the auger spring with one hand at
the front of the hopper while
turning the drivelink clockwise with
the other hand.
Replace the auger pinwheel making sure the pins are
securely positioned inside the locator holes in the hopper.
Remove the auger spring and auger spring
driveshaft by pulling
out through the lower front
opening of the hopper.
Replace the elbow in the UP
position.
Remove the palnut at the rear of the hopper by turning
it counterclockwise then remove the driveshaft bearing
from the inside of the hopper.
Fill the hopper
with product and
replace the cover.
Reinstall hopper into the machine, making
sure it is properly positioned inside the
notches under the hopper.
All parts in contact with food must be washed, rinsed,
sanitized, and air dried.
Turn the elbow down toward the mixing
funnel, making sure it is lined up over the
funnel opening.
1.
2.
3.
4.
5.
1.
2.
3.
4.
6.
9.
8.
7.
5.
6.
7.
8.
9.
10.
PULL
Elbow
Driveshaft
Bearing
Auger Spring
Driveshaft
PULL
Cleaning (continued)
8 Grindmaster
®
Powdered Beverage Dispensers
Portion Adjustment (Model PIC33)
(If machine is a manual dispense, there are no portion
control adjustments to be made.)
1. Place a cup under the selected drink dispense
nozzle.
2. Press and hold the size button on the touch pad
that you wish to program or set. (Hold button
throughout entire procedure). Then press and
release the manual (top-off) button ( ) . There
will be a 10 second delay before the machine
dispenses.
3. Continue pressing the size button until cup is
approximately 2/3 full, then release the switch
to prevent overfill. The elapsed portion
dispense time is saved to memory and will
remain until the dispense switch is
reprogrammed.
4. Check the portion size by placing an empty cup
under the desired dispense nozzle, then press
and release the dispense switch. The machine
will dispense the preprogrammed portion size.
5. If the portion size is incorrect, repeat above
steps until the desired portion size is achieved.
Each portion size for each head needs to be set
separately.
Drink Strength Adjustment
(Refer to Figure next page)
Tools Required: #2 Phillips Screwdriver
1. Dispense a drink to determine if drink is too
strong or too weak.
2. Turn off power to machine at power switch.
3. Remove upper front splash cover below
dispense heads in front of machine.
4. Using a flat head screwdriver, adjust individual
dispense heads by rotating appropriate
adjustment knob. (See Figure next page). Turn
on power to machine and dispense a drink to
determine if drink strength is acceptable, turn
off power to machine and repeat adjustment
steps until desired drink strength is achieved.
NOTE: Clockwise rotation will result in a stronger drink
and counterclockwise will result in a weaker drink.
Water Flow Rate Adjustment
NOTE: ONLY if necessary; to adjust flow rate, remove:
- Left upper panel for PIC2-3.
- Left upper panel for Left #1 - #3 heads for PIC5-6.
- Right upper panel for #4 - #6 heads for PIC5-6.
Use flat head screwdriver and turn knob on respective
dump valve.
NOTICE: Water flow rate is factory preset at
approximately 0.80 ounces per second. Do not adjust
flow rate above the factory setting to prevent funnel
overflow.
*
Adjustments
WARNING: Risk of Electric Shock! Always turn
off power to machine while servicing or making
internal adjustments to machine.
WARNING: Risk of Electric Shock! Always turn
off power to machine while servicing or making
internal adjustments to machine.
Powdered Beverage Dispensers Grindmaster
®
9
Adjustments (continued)
CONTROL BOARD FOR
PIC2/3/5/6
Two controllers used for PIC5, PIC6.
Thermostat dial is not used on PIC5, PIC6 right controller.
On Right Controller: Left dial operates #4 head, middle dial
operates #5 head, and right dial operates #6 head.
Maintenance
Lighting Assembly Replacement
1. Remove the front graphic and graphic cover by grasping the edges.
2. Disconnect the wires connecting the LED board to the door harness.
3. Using a 1/4” nut driver, remove the three lock nuts holding the board to the metal bracket.
4. Remove old LED board and wipe thermal paste from bracket using an alcohol pad.
5. Spread a thin layer of silver-based thermal compound onto the back of the new LED board.
6. Place the board into position on the bracket and tighten the lock nuts to secure the board.
7. Reconnect the LED board wires to the door harness and replace the graphic and graphic cover.
WARNING: Risk of Electric Shock! Always turn
off power to machine while servicing or making
internal adjustments to machine.
Remove protective film from this
side of thermal pad, and press
board in place on lighting bracket
Feed wires through hole before
pressing board to lighting
bracket
TEKCARB GNITHGIL NO ECALP
3
2
EDIS SIHT MORF MLIF EVITCETORP EVOMER
NI DRAOB SSERP DNA DAP LAMREHT FO
1
EROFEB
ELOH HGUORHT SERIW DEEF
TEKCARB GNITHGIL OT DRAOB GNISSERP
10 Grindmaster
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Powdered Beverage Dispensers
A preventative maintenance visit should be performed every 6 to 12 months, depending on usage. The following
procedures should be performed during a preventative maintenance visit.
Preventative Maintenance Checklist
(Every 6 to 12 months)
Parts Required: One PM parts kit (PIC2 - Qty2 - 62707 or Qty1 - 60933, PIC3 - Qty1 - 60933, PIC5 - Qty2 - 60933,
PIC6 - Qty2 - 60933).
Tools Required: 11/32 nut driver, needle nose pliers, phillips head screwdriver, food grade lubricant.
The following procedures should be performed by a qualified service technician.
1. Document model and serial number of equipment above.
2. Disconnect unit from power supply and turn power off. Then remove all access panels.
3. Shut off the water supply valve to the machine.
4. Open front door of unit and remove product hoppers. Clean hoppers following procedures on the decal on panel behind hoppers or as stated
in instruction manual.
5. Remove the plenum chamber access panel, if so equipped (located below hoppers on newer units). Wipe out exposed plenum.
6. Locate the tank drain hose. It is located behind the bottom access panel. It is a white silicone tube that has a 3/8” stainless steel barb plug
and a black 5/8” hose clamp on it.
7. PIC 2, 3, and 33A: Using a 5 gallon, heat resistant container, route the drain hose into the container.
PIC 5 and 6 contain over 5 gallons of hot water and require a minimum 6 gallon heat resistant container.
Remove the clamp, pinch the tube and remove the plug. Drain all of the water out of the tank into the container (about 3.5 gallons). CAUTION:
the water from the tank is very hot (180°F plus). May cause burns and/or personal injury. Hot water may splash. Do not attempt to stop flow
of hot water once it begins flowing through drain hose. Replace the drain hose plug and secure the clamp back onto the drain hose. Place the
drain hose back inside the machine, to its original location. Carefully empty the drain bucket. Do not refill the unit at this time. Delime tank if
needed.
8. Remove the mixing funnel shroud and mixing funnel from each chamber. Remove and discard the o-ring on the mixing funnel. Set the shroud
and funnel aside.
9. Remove each whipper chamber and whipper blade. Check for wear and replace if necessary. Then remove and discard the small whipper shaft
o-rings from each dispense head.
10. Remove the two screws from each whipper base and save the screws. Discard the old whipper base and slinger washer, and replace with the
new parts in the PM kit.
11. Clean the whipper motor shaft and clean all dried product in this area under where the whipper base was located.
12. Install the new slinger washer onto the whipper motor shaft, and up to hopper mounting bracket.
13. Lubricate inside of whipper base with a food grade lubricant. Then install whipper base over the whipper motor shaft and check alignment of
holes. If alignment is off, rotate base 180° to make sure holes line up. Hold base securely, and carefully tighten mounting screws.
14. Check whipper motor shaft to ensure it can turn freely using fingers. If shaft is hard to turn, remove screws, rotate base 180°, and re-tighten
.
15. Install the new, red, small o-rings, along with the whipper blades, and whipper chambers. Clean the funnel shrouds and funnels. Install each
new funnel o-ring and lubricate. Then install funnel and shroud. When complete, put the plenum chamber access panel back in place, if so
equipped.
16. Remove plenum through side access hole and remove the plenum hose(s) from the blower to the plenum chamber. Clean the plenum and
either clean or replace the hose(s) (part# 61123, not in kit). Re-install clean parts.
17. Remove the dump valves located behind side access panels, by loosening the dump valve bracket nuts with the 11/32 nut driver and lifting
bracket up. Then pull dump valve from grommet and then remove the grommets from the tank with needle nose pliers and discard. Then
remove the o-rings from the dump valves and discard. Replace with new tank grommets and new o-rings for each valve. Re-install the dump
valves and secure back onto the tank. Tighten nuts on dump valve bracket.
18. Locate power supply and verify proper electrical supply to unit.
19. Find the water supply line. Turn on water supply, and verify adequate water flow.
20. Turn power supply back on. Then turn main power switch to “on”.
21. Verify water tank in unit is filling. After the tank is full, verify that the heating cycle has started.
22. Allow unit to fill and shut off. Check around dump valves and any tubing for signs of water leaks.
23. Replace all access panels and reinstall hoppers inside the unit. Verify nut on back of hopper is secure.
24. Verify each dispense head is operating properly and that the settings are correct. Adjust if necessary.
25. Check for proper product temperature and check mix ratio for proper setting, and adjust if necessary.
26. Review proper care, cleaning and maintenance procedures with store personnel.
WARNING: Risk of electric shock! Always turn off power to machine while servicing or making
internal adjustments to machine. Use care when handling hot liquids.
Powdered Beverage Dispensers Grindmaster
®
11
Important: Always completely empty water tank and
POWDER HOPPERS prior to shipping unit. (See
Draining the Tank and Cleaning Hoppers sections).
NEVER SHIP UNIT WITH POWDER IN HOPPER OR
WATER IN TANK - THIS WILL CAUSE IRREPARABLE
DAMAGE.
Draining the Tank
NOTE: PIC 2 & PIC 3 contain 3-1/2 gallons of hot water.
PIC 5 and PIC 6 contain 5-1/2 gallons of hot water.
1. Prepare a heat resistant container to drain the
tank water into.
2. Unplug the machine.
3. Remove the drain tray and front access panel.
4. Locate the silicone drain hose on the left side
wall. Put the end of the drain hose into the
container. Secure the end of the drain hose (i.e.
with tape) into the container.
5. Pinch hose with fingers and remove the hose
clamp and plug.
6. Allow the tank to drain completely.
NOTE: It may be necessary to pinch the hose and stop
the water before container is full. Carefully re-install
plug, then empty container. Repeat steps 4-6 to
completely drain tank.
7. Once the tank is empty, securely replace the
plug and clamp on the end of the hose.
Reposition the drain hose inside the hose clip.
8. Reassemble the front access panel and drain
tray.
Prepare for Shipment
CAUTION: Draining of the tank should be
performed by a qualified service technician. The tank
contains very hot water. May cause severe burns.
12 Grindmaster
®
Powdered Beverage Dispensers
Troubleshooting Guide
Before you call for help, please read the following:
WARNING: To reduce the risk of electrical shock, unplug the dispenser power cord before repairing or replacing
any internal components of the unit. Before any attempt to replace a component be sure to check all electrical
connections for proper contact.
If you still need help, call Grindmaster-Cecilware Technical Service Department, (502) 425-4776 or (800) 695-4500
(USA & Canada only) (Monday through Friday 8 AM - 6 PM EST). Please have the model and serial number ready
so that accurate information can be given.
Prior authorization must be obtained from Grindmaster-Cecilware for all warranty claims.
Grindmaster-Cecilware provides the industry’s BEST warranty. Visit our website at GMCW.com for
warranty terms and conditions.
Problem Probable Cause Corrective Active
No powder dispensed • Rinse switch turned to “RINSE ON” position • Flip rinse switch to “RINSE OFF” position
into mixing funnel • Powder hopper dispense outlet clogged • Refer to Cleaning of Hoppers section
• No or low powder level in hopper • Refill hopper
• Hopper drivelink not engaged with motor • Remove and reinstall hopper and ensure
engagement with motor
• Hopper elbow is not directed into the mixing
• Turn down dispense elbow; line it up with mixing
funnel
Machine will not • Power turned “OFF” to machine • Ensure power switch is in “ON” position, machine is
dispense any product plugged in and water is turned on
(water or powder) • Dispense cycle watchdog timer has tripped • Reset machine by flipping power switch “OFF” then
“ON” once (the maximum run time per head is
limited to 40 seconds before watchdog timer
disables the dispense heads)
• Faulty transformer • Contact factory for assistance
• Faulty control board • Contact factory for assistance
Product not whipping • Whipper blade broken or missing • Verify blade is in place. Replace if broken or missing
Water overflows mixing • Water flow too fast • Contact factory for assistance
funnel • Dump valves to be adjusted
• Whipper chamber outlet restricted • Remove obstruction
• Whipper blade broken or missing • Verify blade is in place. Replace if broken or missing
Drink is too weak or • Refer to Drink Strength Adjustment section
strong
Drink is too hot or cold • Refer to Thermostat Adjustment section in Service
Manual.
No hot water from • Check for flashing lights on controller • Refer to Controller Diagnostics section in Service
dispense head Manual
• Water level in tank is below water probe • Ensure that water supply to machine is “ON” and
reset power to machine
• Thermostat not adjusted • See Thermostat Adjustment section in Service
Manual
• Faulty heater relay • Replace heater relay
• Dump tube from water tank is kinked • Check tubing for obstructions
• Water shorting out probe connections • Dry connections on tank
Water tank boils water • Check for flashing lights on controller • Refer to Controller Diagnostics section in Service
Manual
• Thermostat adjustment set too high • Refer to Thermostat Adjustment section in Service
Manual
• Faulty heater relay • Replace heater relay (see Service Manual)
No water dispensed • Water supply to machine turned “OFF” • Turn “ON” water supply to machine
from dispense nozzle • Check for flashing lights on controller • Refer to Controller Diagnostics section in Service
Manual
• Faulty dump valve • Replace dump valve (see Service Manual)
Water overflows from • Leaky inlet water valve • Replace inlet water valve
water tank • Faulty level probe connection • Check level probe connections
• Faulty level probe due to mineral build-up • Replace probe
• Inlet water pressure too high • Install pressure regulator to water inlet
(greater than 120 psi)
Machine inadvertently • Wet wiring connections on harness or • Allow connections to dry
dispenses from controller
dispense heads
Drink is cold and ready • Check for flashing lights on controller • Refer to Controller Diagnostics section in Service
light is on Manual
Powdered Beverage Dispensers Grindmaster
®
13
Spare Parts
12
6
9
17
3
2
11
4
14
15
7
10
8
16
1
13
13
(PIC 5 & 6 only)
62915
62914
PIC 2 / PIC 3 / PIC 5 / PIC 6
Item # 200V “J” 100V “J” 230V/50 “E” 240V/60 “Q” 120V/60 “Std” Description
1 70271 61167 70271 05096 05096 Red Lamp
2 61109 61165
61109
61102 61102 Dump Valve
3 61105 61104
61105
61104
61104
Inlet Valve
4 61117 61116-01 6111 7 61116-01 61116-01 Whipper Motor
6 61128 61128 61128 61128 61128 Thermistor
7 61131 61131 61131 61131 61131 Heater Relay
8 61194 61194 61194 61194 61194 Starter
9 PIC 2 & 3 - 345-00013, PIC4 - 345-00014, PIC5 - 345-00015,, PIC6 - 345-00016 LED Assembly
10 61482 61482 61470 61481 61481 Transformer
11
61618 61618 61618 61618 61618
Auger Motor Assy - 145 RPM
65057 65057 65057 65057 65057
Auger Motor Assy - 30 RPM
65046 65046 65046 65046 65046
Auger Motor - 220 RPM
65047 65047 65047 65047 65047
Auger Mtr Shaft - 220 RPM
12 61107 61626 61107 61107
61626 - 1650 W
61280 - 1400 W
Heating Element
13
62914, 62915 (PIC5/6)
Brew Dispense Switch
14
Rinse: 61847
Power: 61466
Rinse: 61847
Power: 61847
Rinse: 61847,
63191 (CAP1)
Power: 61466
Rinse: 61847
Power: 61466
Rinse: 61847,
63191 (CAP1)
Power: 61487
Switch - Power/Rinse
15
62305 62305 62305 62305 62305
Hi Limit Thermostat
16 61125 61168 61125 62436 62436 Green Lamp
17
PIC 2: 62429; PIC 2A: 62430; PIC 23A: 62433; PIC 3: 62431; PIC 3A: 62432; PIC 33A: 62415
Touchpads
14 Grindmaster
®
Powdered Beverage Dispensers
Spare Parts (continued)
61372 - PIC2,3,5,6
60967 - PIC1
61221
62395
61458
61461
61523
60741
61127
61834
61315
61316
61437
61223
61278, 61302, 61224
PIC 2/3
Model Drip Tray Drip Grid
PIC 2 / PIC 3 62336 61892
PIC 2 / PIC 3 E & J 61198 61892
PIC 5 62833 62921
PIC 6 62866 62922
Part # Description
60741 Whipper O-ring Red
61127 Funnel O-ring Blue
61221 Whipper Funnel
61223 Hopper Elbow
61278 .406” Pitch Auger
61302 .718” Pitch Auger
61224 .531” Pitch Auger Standard
61315 Hopper Lid
61316 Pinwheel Agitator
61372 Single Pinwheel Hopper Assy
61437 Knurl Screw
61458 Whipper Blade
61461 Button Restrictor
61523 Whipper Blade Assembly
61834 Decal, Flavor Tags
62395 Whipper Chamber
Powdered Beverage Dispensers Grindmaster
®
15
Spare Parts (continued)
61243
Dump Valve Grommet
61458
Whipper Blade
61365
O-ring for
Dump Valve
61334
Slinger Washer
61523
Whipper Base Assy.
61524
Whipper Chamber Assy.
61127
O-ring for Funnel
61800
PIC 2/3/5/6 Controller
NOTE: PIC5 & 6 use
2 controllers
62300
PIC2A, PIC3A, & PIC4A
61115
PIC controller
AC motors old machines
Grindmaster-Cecilware
4003 Collins Lane, Louisville, KY 40245 USA
Phone: 502.425.4776 Toll Free: 800.695.4500
Fax: 502.425.4664
Web: gmcw.com Email: info@gmcw.com
©2016 Grindmaster-Cecilware
Printed in USA
0916 Form # CC-335-06
Part # 390-00078
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