Greenpacket MF230, MF250 User Manual

MF-230 Troubleshooting & Web UI Configuration Guide v1.0

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Table of Contents

1) P1 4G Portable WiFi Router (MF-230) ............................................................................ 2

2) P1 4G Portable WiFi Router (MF-230) Troubleshooting Guide ...................................... 4

a) Router Setup ............................................................................................................... 4

b) WiFi Connection Setup ............................................................................................... 6

c) Computer/Laptop Setup Information ......................................................................... 8

e) Laptop’s Power Saving Schemes when running on Battery ..................................... 14

f) Connectivity Issues .................................................................................................... 16

3) MF-230 Web Based Configuration Troubleshooting Guide ......................................... 19

a) Login settings ............................................................................................................ 19

b) Status Guides ............................................................................................................ 20

c) Personalization for Account & Date .......................................................................... 23

d) Networking ............................................................................................................... 24

e) Management ............................................................................................................. 38

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1) P1 4G Portable WiFi Router (MF-230)

A) Box Contents

B) Router Overview

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No.

Device Component

Description

1

Strap holder

To insert strap.

2

WiMAX LED

This light turns on when WiMAX signal is

Red: Weak Reception

3

WiFi LED

Green/Static: WiFi enabled

Green /off: WiFi disabled

4

Power/Charging LED

Red/on: Charging

Blue/Blinking Battery Capacity < 25%

5

Power Button

Press for 5 seconds to turn device on/off

6

Reset Button

Resets the device to factory default
settings.

7

USB/ charging connector

Fix the accompanying USB cable to this

PC.

Operating System : Windows XP, Vista, 7, MAC

available. The following light colors indicate
different levels of signal strength:
Green : Excellent Reception
Orange: Good Reception

Green /Blinking: data transmission

Red/Blinking: Low Battery
Blue/Static Battery Capacity > 25%

device and PC to charge or connect to the

C) Router Minimum System Requirements

Hardware : Computer with at least one USB port.
Software : IE, Mozilla, opera or any web browser.
Device : USB Cable, P1 4G Portable WiMAX WiFi Router

D) Router Specifications

This information can be found at the bottom of your P1 4G Router (MF-230). The default
WiFi network name SSID and password WEP key are also printed there.

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If All the LED lights do not light up, these are the possible problems and solutions:

Power/Charging

WiFi

WiMAX

2) P1 4G Portable WiFi Router (MF-230) Troubleshooting Guide

a) Router Setup

I. Switch on the power by pressing and holding the Power Button for 5 seconds. All

LED lights will light up for 3 seconds and go off. The Power/Charging LED will
then light up first followed by WiFi LED light and then WiMAX LED light.

LED

LED

LED

1) The battery is flat. Connect MF-230 with micro USB cable to the USB port of
your computer.

2) The battery is flat and the micro USB cable is faulty, replace your micro USB
cable.

Should the problem persist, please contact P1 Care Line at 1 300 03 1300 for assistance.

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If the WiMAX LED does not light up, please reposition your router near a window.

Router position guide:

Houses: Router must be on top floor, near window

If problem still persist, please contact P1 Care Line.

Condominiums/Apartments: Router must be near window

II. Plug micro connector of the USB cable into MF-230 and the other end to the USB

port of your computer.

III. To enter the hibernate mode, press the power button for 1 second, user will see

blue LED blinking. User will not be able to surf the internet while the router is in

hibernate mode. To return to operation mode, press the power button for 1

second. At the GUI, user can set the timer for the router to enter hibernate

mode automatically after a certain period of time.

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Select the name of your

b) WiFi Connection Setup

1. The WiFi function in P1 4G router (MF-230) is enabled by default when you

power it up.

2. Switch on the WiFi adapter on your laptop.

3. Right-click the Wireless Network Connection icon at the bottom-right of the

screen and select View Available Wireless Networks.

4. Select the “SSID” that is printed under your MF-230. Click Connect.

wireless network or SSID
and click Connect.

5. You will be prompted to key in the WEP security key or passphrase. The WEP

security key or passphrase is printed under your MF-230.

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By default, all Operating Systems (Windows/Linux/Mac) will set the DHCP option

6. Once connected, ensure that your laptop has obtained the correct DHCP IP and

SSID. Check for signal quality and readjust the position of your router accordingly.

7. Note: This step is optional. If you want to change the default SSID or WEP key,

open any Internet browser and type in the URL address for Customer Web
GUIDE at http://10.1.1.254

Username: admin
Password: admin123

c) Computer/Laptop Setup Information

to Obtain an IP address automatically.

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WINDOWS XP

1. Right-click on the My Network Places icon on your desktop and select

“Properties” from the menu that appears.

2. In the window that appears, (labeled Network and Dial-up Connections) right-

click on the icon titled Local Area Connection and select the item Properties from
the menu that appears.

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A window titled Local Area Connection Properties will now appear. In the list below,
select the item called Internet Protocol (TCP/IP) and click on the button labeled
Properties.

3. A window titled Internet Protocol (TCP/IP) Properties will now appear. In this

window, click on the radio button to the left of Obtain an IP address
automatically.

4. In the same window near the bottom, make sure the radio button to the left of

Obtain DNS server address automatically is filled.

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Mac OS X

This guide assumes that your computer has the network adapter and TCP/IP already
installed. All Mac computers certified by Apple to run Mac OS X will have built-in
Ethernet adapter hardware and the necessary networking software as part of OS X's
default installation.

1. Click on the Apple Menu Icon in the upper left corner of your screen.

2. Select System Preferences

3. Click on the Network icon.

4. Select the TCP/IP tab.

5. From the Configure IPv4 menu, select Using DHCP.

6. Click the Apply Now or Save button.

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Linux (Fedora)

1. Go to the System Administration and select the Network menu item. This will

launch the Network Config tool, which will prompt Configure Network Devices

and Connections.

2. Select the appropriate network interface and click on Edit.

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3. Check on the “Activate device when computer starts” and “Allow all users to

enable and disable the device”. Check the “Automatically obtain IP address
settings and choose DHCP (these are default settings)”. Click on the OK button.

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e) Laptop’s Power Saving Schemes when running on Battery

Background:

Laptops tend to have those power saving schemes so that the laptop can last longer
when running on battery only. The laptop will dim down the brightness of the laptop
display screen, lower down the laptop’s WiFi transmitting power and shutting down or
lowering down power of other functions.

Troubleshooting steps:

1) In order to isolate the issue that it’s not our MF-230 product issue or WiMAX

issue, it is advisable to ask the customer when experiencing slow, intermittent or
bad internet browsing experience, are they using a laptop and if yes, are they
running on battery.

2) If the above are all yes, ask the customer to go to “Start -> Control Panel ->

System -> Hardware” Click “Device Manager”

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3) Go to “Network Adapters” and look for the laptop’s WiFi driver and double click

on it.

4) Go to “Advanced” and scroll down to look for “power management” and set it to the
“highest” setting.

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No

Description

Suggested Solution

1.

Your laptop/desktop cannot

I. Ensure that the router is switched on and

2.

Your laptop/desktop can
detect the router’s WiFi signal

I. Ensure that you are connected to the

correct SSID.

f) Connectivity Issues

detect the router’s WiFi
Signal/SSID.

in operation mode.

II. Make sure that user “start” the WiFi at

“networking -> WiFi” at Web GUI. In
addition, Disable the Hide SSID option.

III. Check that your laptop/desktop has its

WiFi function turned on. Ensure that it can
detect WiFi 11 frequencies and is able to
support B, G and B/G mix mode.

IV. To ensure that it is not an issue of weak

service signals, position your
laptop/desktop near to the router.

V. Make sure that the SSID you are searching

for through the WiFi search network menu
matches the SSID that has been set in MF-

230.

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and SSID but unable to

II. Check your WiFi Security Mode as some

(MF-230) WiFi tab on the web GUI.

3.

You are connected to the

I. Check that you have keyed in the correct

(MF-230) WiFi tab on the web GUI.

4.

You are connected to the

I. Set your laptop’s/desktop’s Network

(MF-230) WiFi tab on the web GUI.

5.

You experience irregular or

I. Check whether you can ping to the router.

your router.

connect to it.

router’s WiFi SSID but unable
to get an IP or have limited
connection.

router’s WiFi SSID and can
obtain IP but cannot browse
the Internet.

security modes may require Radius Server
Authentication.

III. Ensure you key in the correct and

matching security key/mode in the
laptop/desktop and router.

IV. Disable Access Control at the P1 4G router

and matching security key mode in the
laptop/desktop and router

II. Check that the router’s DHCP server is

enabled at Networking -> DHCP Server.
Ensure that the DHCP IP range is bigger
than the amount of desktop/laptop
connected to it via wired or wireless to
MF-230.

III. Disable Access Control at the P1 4G router

Wireless Connection to Obtain IP
automatically and Obtain DNS server
address automatically.

II. Ensure that your router is in operation

mode by checking your router’s LED lights.

III. Ensure that your router is connected to

W1MAX service by checking your router’s
LED lights.

IV. Check for proxy settings that disables your

connection in your Web browser.

V. User may have to click Repair on their WiFi

Network Connection for Windows OS or a
similar function for other operating
systems.

VI. Check whether you can ping to the router.

The gateway for your laptop/desktop
should have the same IP as the LAN IP for
your router.

VII. Disable Access Control at the P1 4G router

slow browsing when
connected through WiFi.

The gateway for your laptop/desktop
should have the same IP as the LAN IP for

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II. To ensure that it is not an issue of weak

network congestion issue.

service signals, position your
laptop/desktop near to the router.

III. Try changing the WiFi Channel to a

different channel as it may be due to WiFi
Interference.

IV. Do a ping and speed test check via wired

to the router to determine if it is a WiMAX

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3) MF-230 Web Based Configuration Troubleshooting Guide

a) Login settings

After getting a DHCP IP address from your P1 4G Router MF-230, open any Internet
browser and type in the URL address: http://10.1.1.254

Username : admin
Password : admin123

Troubleshooting:

You cannot access the Customer Web GUI page

• Ensure you receive a DHCP IP from your router in the range of 10.1.1.x (excluding

10.1.1.254), subnet mask 255.255.255.0

• Check if you are able to ping to 10.1.1.254

• Go to START > RUN (Type: cmd) > COMMAND PROMPT (Type: ping 10.1.1.254)

• Check if your web browser has blocked the URL http://10.1.1.254 or if this URL is

under the Restricted List.

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WiMAX Signal
Strength

Signal strength Bar of WiMAX Signal in relation to RSSI and
CINR

Frequency

The WiMAX Radio Frequency channel that the router is
connected to.

Bandwidth

The width of the WiMAX Radio Frequency channel.

BSID

The WiMAX Base station ID that the router is connected to.

Dev State

Status of the router.

Mac State

Status of Wimax

Uptime

The length of time that the router is powered up, starting
when the power is turned ON.

RSSI

The signal strength of the WiMAX Radio Frequency channel
that the router is connected to.

CINR

The signal quality of the WiMAX Radio Frequency channel
that the router is connected to.

TX Power

The WiMAX Radio Frequency power that is transmitted from
the router to the Base station.

b) Status Guides

WiMAX Status
The following is the meaning of each status in the WiMAX Status Page:

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LAN Box

Network information on the router’s LAN side (connected from
USB Port to user’s PC/Laptop).

WAN Box

ISP Network information on the router’s WiMAX side. The IP is a
Public IP.

Network Status
The following is the meaning of each status in the Network Status Page:

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Device Status
The Device Status shows the Firmware Version, Hardware Model and WiMAX Frequency
Range of the router.

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c) Personalization for Account & Date

In the Account section, you can change their Password for their Web Login.

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d) Networking

Networking - LAN
On this page, you can change the settings of the router’s LAN IP Address and Subnet
Mask according to the requirements of each individual user.

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Networking – WiFi
This page allows some basic configuration such as start/stop WiFi and WiFi settings.

This page allows customized security settings to prevent unauthorized access to your
WiFi connectivity. Example: Change his/her SSID and WEP Key. After all configurations
are completed, press Apply.

WiFi WEP security type setting:

I. Access the WiFi security page by clicking at Networking, followed by WiFi.
II. Key in SSID in the WLAN SSID field if users would like to change it.
III. Select WEP in Encryption Type drop down list in SSID Settings palette.
IV. In the WEP Settings palette, key in your password in the Key 1 text box. It can

be 8-63 characters or 64 Hexadecimal values long.

V. After all configurations are completed, press Apply.

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WiFi WPA/WPA2 security type setting:

I. Access the WiFi security page by clicking at Networking, followed by WiFi.
II. Key in SSID in the WLAN SSID field if users would like to change it.
III. Select WPA Personal in Encryption Type drop down list in SSID Settings palette.
IV. In the WPA Settings palette, select WPA-PSK from WPA Mode drop down list.
V. For Cipher Type, choose either one of the three list offered in the drop down

box, which is TKIP, AES or TKIP and AES.

VI. Next, key in your password in the Pre-shared key text box. It can be 8-63

characters or 64 Hexadecimal values long.

VII. After all configurations are completed, press Apply.

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Field

Objective

Remark

Start/Stop WiFi

Enable and disable WiFi
Connectivity

Default value is enable
Wireless Mode

Allows B,G or B/G mixed

Default value is B/G mixed

Channel

Channel 9, 10, 11 and
Auto

Default value is Auto

Tx Power

Transmitted power from

Select 100% for maximum

weak

Beacon Period

Defines how often DX230

beacon

Default value is 100

SSID

Insert SSID name

Accepts a maximum of 29

causes error are #, &, “)

Hide SSID

Hide/Unhide broadcast of
SSID name

Encryption Type

Enable security to prevent
unauthorized access

3 modes – None, WEP and
WPA Personal

WiFi in percentage value

will send out wireless

transmit power if WiFi is

alphanumeric characters.
(Symbols may cause error
when trying to connect or
doing settings to the SSID.
Confirmed symbols that

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WEP

Enter key string in

64 bit

WPA/WPA2

Uses external Radius

authentication

8-63 ASCII Characters (Can

mixture of 0-9 & A-F only)

Authentication Mode

OPEN SYSTEM or SHARED
KEY for WEP

Encryption Type

TKIP, AES, TKIPAES for
WPA mode

Access control

Prevent user from

MAC address

hexadecimal or ASCII
format

Server in conjunction with
TKIP and AES for

-5 ASCII characters (A-Z or
a mixture of A-Z and 0-9)

-10 Hexadecimal
characters (0-9, A-F or
mixture of both 0-9 & A-F
only)

128 bit

-13 ASCII characters (A-Z
or a mixture of A-Z and 0-

9)

-26 Hexadecimal
characters (0-9,A-F or
mixture of both 0-9 & A-F
only)

be mixture of A-Z & 0-9)
8-64 Hexadecimal (Can be

accessing WiFi by filtering

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Networking – Firewall

Enabling DMZ on a host (in the range of 10.1.1.x as the default LAN IP subnet), will
enable that host direct access to the internet without having to go through NAT, firewall
and port forwarding. By enabling DMZ, you’re exposing your host to security attacks,
hacking, viruses, Trojans etc. Please ensure that you and the customer know what you
are doing.

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Networking - DHCP server
In this section, you can set the router’s LAN DHCP Server settings.

The settings for the DHCP Server are as below:

• By default the DHCP Server settings are enabled and the default DHCP IP range is

from 10.1.1.1 to 10.1.1.5.

• You can either Enable or Disable the router’s DHCP Server.

• You can also change the DHCP Start IP address, DHCP End IP address and Max

lease time.

• To allow more WiFi-enabled devices to connect to MF-230, user should change

the DHCHP end IP address to a value for example, 10.1.1.10.

• Users can also have a permanent DHCP IP bind to a PC/Laptop Network Interface

Card MAC address under Permanent Host Configuration.

• User will have to key in the Physical/MAC Address of the LAN or WiFi NIC. You

can check it by typing “ipconfig/all” at Windows command prompt.

• The format should be XX:XX:XX:XX:XX:XX

• After keying the settings, you have to click Apply and reboot for the new settings

to take effect.

Troubleshooting:

• If your PC/Laptop cannot get an IP from the router, please check whether

the router’s DHCP Server has been Enabled.

• If you cannot bind the PC/Laptop NIC MAC, check whether it is bind to

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WAN Port

It shows the range of Ports for incoming data from the router’s
Public IP; should it be Open for the Port Forwarding rule.

Server IP

It shows which computer is connected to the router’s Server IP
Address for Port Forwarding.

LAN Port

This is the range of Ports that the incoming data should be
forwarded to on the LAN Side.

Protocol

The Internet Protocol that is allowed to be Port Forwarded in the
Incoming data of the WAN Side.

Enable

Tick this if you want to Enable this Port Forwarding Rule

Delete

Click on this if you want to Delete this Port Forwarding Rule

Insert

Insert another row of Port Forwarding Rules

the correct MAC Address by typing ipconfig/all in the Command Prompt
for Windows OS. The MAC Address should be in the format of
00:11:22:33:44:55

Note: If you change the range of the Default LAN IP from 10.1.1.254 to 192.168.1.254,
the DHCP Server will change the DHCP Start IP address to 192.168.1.1 and DHCP End IP
address to 192.168.1.5 accordingly.

Networking - Forwarding
Port Forwarding helps you to open up a Port in the MF-230 so that support certain
Online Games, Host a Web Server or FTP Server, and etc.

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Apply

To Save the Port Forwarding Rule or to Save the changes that
has been done. After this, you will need to reboot the router.

Troubleshooting:

If you are not able to set Port Forwarding or make it works:

• Make sure the Port Forwarding range in both “WAN” and “LAN” is not more or

equal to 900. For example the range must be 30000 to 30899, and not 30000 to

30900.

• Make sure the intended computer IP for the Port Forwarding on the LAN Side is

the same IP as you set in the Web GUI Server IP Address

• Make sure that the intended computer has turned off any Firewall programs and

allow the Ports that have been set in the router Port Forwarding rule.

• A Port can only be used by ONE program at a time. This means that you can only

use Port 500 on ONE computer on the router at a time. Using Port 500 on two
computers at the same time would violate the ONE program rule, and your data
would get messed up.

• Make sure you know and set the correct Ports for “WAN” and “LAN” in your Port

Forwarding rules as this is always the common mistake.

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Name

It is an Identifier of the Port Triggering rule.

Trigger

It is the range of Ports that will be triggered ON/OFF when there

Public IP side.

Open Port

It is the range of Ports that incoming data will be forwarded to

router.

Trigger
Protocol

It is the Internet Protocol that is allowed to be Port Forwarded in
the Incoming data of the WAN Side.

Networking – Trigger
Port Triggering is Port Forwarding with an ON/OFF switch for the Ports that have been
forwarded. This ON/OFF switch is turned ON or OFF by data flowing out of a Trigger Port.

Port Triggering is a little more secured than Port Forwarding because the incoming Ports
are not open all the time. They are only open when a program is actively using the
Trigger Port.

Note: Most Port Triggering setups DO NOT require you to enter a LAN IP Address
to forward the incoming Ports to. This means that any computer on the network
can use your Port Triggering setup. If two computers try to use the Port
Triggering setup at the same time you will run into problems.

Port

is outgoing data that uses that range of Ports from your router’s

when outgoing data triggers the Port Triggering rule in the

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Open
Protocol

It is the Internet Protocol that is allowed to be Port Forwarded in
the Incoming data of the LAN Side.

Enable

Tick this if you want to Enable this Port Forwarding Rule

Delete

Click on this if you want to Delete this Port Forwarding Rule

Insert

Insert another row of Port Forwarding Rules

Apply

To Save the Port Forwarding Rule or to Save the changes that
has been done. After this, you will need to reboot your router.

Troubleshooting:

• Make sure that the intended computer has turned OFF any Firewall programs

and allow the Ports that have been set in the router’s Port Triggering rule.

• A Port can only be used by one program at a time. This means that you can only

use Port 500 on one computer with the router at a time. Using Port 500 on two
computers at the same time would violate the one program rule, and your data
would get messed up.

• Make sure you know and set the correct Ports for “Triggering Port” and

“Forwarding Port” in your Port Triggering rule as this is always the common
mistake.

• The Port that you set for Port Triggering is constantly sending data out to WAN.

The length of time that the router keeps those Ports open needs to be taken into
account. If the router times out between the gaps of outgoing data to WAN, the
Port Forwarding connection will be severed.

EXAMPLE: What happens when you are trying to download a very large file? The router
that you have set up with Port Triggering may not keep sending data out of the trigger
Port. When that happens, the router closes the incoming Ports, and your download is
interrupted.

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Networking - DDNS
Dynamic Domain Name Server (DDNS) allows you to create a host name that points to
your Dynamic Public IP or Static Public IP address or URL.
Settings:

• Tick on the “Enable DDNS” to enable this feature.

• On the “Service Provider” column, select the DDNS Service Provider Name that

you sign up for in this service.

• Create an account with any service provider from the drop down list.

• Create and customize your own host name and select the domain name of your

choice from the service provider.

• The correct setting at MF-230 is as the screenshot below

• Host Name setting should be the customize name like “testing” or “johnnie” or

“June”. It should be followed by a “.” (dot) like “webhop” or “dyndns” or
“homelinux” that have to be chosen from the service providers.

• Domain Name setting is the end of chosen domain from the website like “com”

or “net” or “org” or “cc”

• You will also have to key in the username and password of your account on the

service provider at the MF-230 username and password field.

• Click “Apply” and reboot your router to save the changes.

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• Once everything is complete, MF-230 will update the IP of your created

hostname every time the MF-230 is connected to the internet or the MF-230
obtains a new public IP.

Troubleshooting:

• Make sure that your Username, Password & Host Name is correct and is the

same as the account that you have created with the DDNS Service Provider.

• Certain DDNS Service Providers do not instantly link the Host Name that you

have created in the router, it would take between 5 minutes to 30 minutes for
the DDNS Service Provider to update.

• The router will automatically update the DDNS Service Provider when the DDNS

configurations have been set, on every Reboot, when you connect to the
Internet or if there is a change of Public IP assigned to it.

Networking - UPNP

There are 2 options that are enabled by default under this setting tab which are UPNP
and NAT-PMP.

UPNP

Explanation:

Universal Plug and Play (UPnP) is a set of networking protocols promulgated by the
UPnP Forum. The goals of UPnP are to allow devices to connect seamlessly and to

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simplify the implementation of networks in the home (data sharing, communications,
and entertainment) and in corporate environments for simplified installation of
computer components. UPnP supports zero-configuration networking.

How it works:

UPnP devices are "plug-and-play" in that when connected to a network they
automatically join a network, obtain an IP address, announcing their network address
and supported device and services types, enabling clients that recognize those types to
immediately begin using the device. Devices can leave the network automatically
without leaving any unwanted state information behind.

Usage:

Just tick the box under “Enable UPnP” to enable it. Devices which support UPnP are
printers, scanners, WLAN access points, media servers and many more.

NAT-PMP

Explanation:

NAT Port Mapping Protocol (NAT-PMP) is introduced by Apple Computer in June 2005.
NAT-PMP allows a computer in a private network (behind a NAT router) to automatically
configure the router to allow parties outside the private network to contact itself. NAT­PMP runs over UDP. It essentially automates the process of port forwarding.

How it works:

In NAT-PMP is a method for retrieving the public IP address of a NAT gateway, thus
allowing a client to make this public IP address and port number known to peers that
may wish to communicate with it.

Usage:

Just tick the box under “Enable NAT-PMP” to enable it. Products that support this
protocol include Mac OS X, Limewire, uTorrent, Nicecast and many more.

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e) Management

Power Management

This is the page to enable/disable the auto power saving on MF-230. It is enabled by
default and both the default value for Auto Enter Standby and Auto Enter Hibernate is
180 seconds.

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Management - Upgrade

This is the page to manually upgrade the firmware of the MF-230. Select the file and
click “Upload”. After the file is uploaded into the MF-230, a pop up window will prompt
you to “apply”. Click “apply” and wait for 2-3 minutes for the upgrading process. It will
reboot the MF-230 when the upgrade process finishes.

MF-230 Troubleshooting & Web UI Configuration Guide v1.0

40

Management – Recovery

This is the web interface to manually factory default the settings of the MF-230.

MF-230 Troubleshooting & Web UI Configuration Guide v1.0

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Management – Ping

User can ping to the internet via the WAN interface if users suspect the network issue is
due to the LAN or computer. By Pinging on this interface, there is NAT or Firewall
involve.

- End -