GRAVITY VX520 User Quick Reference Manual
SALE
• Insert or swipe customer’s card.
• Press F2 (Sale).
• Key sale amount, then press enter.
• Verify the sale amount.
• Remove card only upon prompt.
• Merchant receipt will print.
• Print Customer Receipt F1 (Yes) or F2 (No).
REFUND
• Select F3 (Refund).
• Insert or swipe customer’s card.
• Key refund amount, then press enter.
• Verify the refund amount.
• Remove card only upon prompt.
• Merchant receipt will print.
• Print Customer Receipt F1 (Yes) or F2 (No).
VOID
• Select F4 (Void).
• Press F1 (Yes) to void the last transaction.
• Press F2 (No) to void a dierent transaction.
• If you are not voiding the last transaction, you
can search via Inv # or Acct #.
• Merchant receipt is printed.
• Print Customer Receipt F1 (Yes) or F2 (No).
DATE/ TIME
• Press the green (Enter) key.
• Press Setup, enter the password (1 Alpha
Alpha 66831) and press enter.
• Press the ‘More’ key (purple button on the far
left) until you see ‘Date/ Time’.
• Press Date/Time (F4)
• Key in the Date (MMDDYYYY)
• Key in the Time (Military Time)
• Press Enter
CONTACTLESS SALE
Pay, Google Wallet, NFC Cards
• Press F2 (Sale).
• Key sale amount, then press enter.
• Customer hovers NFC device above screen.
• Merchant receipt will print.
• Print Customer Receipt F1 (Yes) or F2 (No).
DEBIT SALE
• Swipe customer’s card.
• Key sale amount, then press enter.
• Select F2 (Debit).
• Customer keys PIN number on PIN pad and
then press enter.
• Merchant receipt will print.
• Print Customer Receipt F1 (Yes) or F2 (No).
BATCH SUMMARY/DETAIL
• Press ‘Reports’ key (purple button on far right).
• Select desired report (more options available
by pressing ‘More’ key, which is the purple key
on the far left).
SETTLEMENT
• Press ‘More’ key (purple button on far left).
• Press F2 (Settlement).
• Settlement Report is printed.
For any further questions or assistance you may need, please contact
our support team at 866-701-4700 or support@gravitypayments.com.
VX520
QUICK REFERENCE GUIDE
RETAIL
AUTHORIZATION ONLY
• Press ‘More’ key (far left purple button).
• Select F3 (Auth Only).
• Key sale amount, then press enter.
• Insert or swipe customer’s card.
• Merchant receipt will print.
• Print Customer Receipt F1 (Yes) or F2 (No).
FORCE SALE
• Press ‘More’ key (far left purple button).
• Select F1 (Ticket Only).
• Key sale amount, then press enter.
• Insert or swipe customer’s card.
• Enter Order Number (if applicable).
• Enter Approval Code.
• Merchant receipt will print.
• Print Customer Receipt F1 (Yes) or F2 (No).
TRANSACTION TIPS
• Always be sure to have the customer sign their
receipts.
• Always compare signatures.
• If your Point of Sale (POS) requests for you to
get a voice approval, follow the guidelines below
to complete the process.
VOICE APPROVALS
If you are ever unsure about the legitimacy of a
transactionor your POS is requesting you to get
a voice authorization, please call 1-800-228-1122.
• NEVER allow the customer to make this call.
• Follow the prompts throughout the call.
• The voice approval system will give you an
authorization code and you will need to record it
to process the transaction on your POS.
SUPPLIES
Need paper? We understand that every action
on your POS requires a paper trail. Have no fear,
Our very capable team is here to help! You can
contact your local sales representative or our
24/7 customer service team at 1-866-701-4700
to get your supply order processed and sent out
ASAP.
For any further questions or assistance you may need, please contact
our support team at 866-701-4700 or support@gravitypayments.com.
Vx520
QUICK REFERENCE GUIDE
RETAIL
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