GRASS VALLEY T2 Elite, T2 Pro, T2 Express, T2 Elite 3, Express 3 Maintenance Manual
...
www.grassvalley.com
T2 Elite/Pro/Express
INTELLIGENT DIGITAL DISK RECORDER
Maintenance Manual
F3951305083
May 2013
Copyright
Copyright 2012 – 2013 Grass Valley K.K. All rights reserved. Portions of software © 2000 – 2013,
Microsoft Corporation. All rights reserved. This document may not be copied in whole or in part, or
otherwise reproduced except as specifically permitted under U.S. copyright law, without the prior
written consent of Grass Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900. This
product may be covered by one or more U.S. and foreign patents.
Grass Valley is a trademark of GVBB Holdings S.a.r.l.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furnished for informational use only, is subject to change without notice, and should
not be construed as a commitment by Grass Valley, Inc. Grass Valley, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this publication.
U.S. Government
Restricted Rights
Legend
Trademarks and
Logos
Use, duplication, or disclosure by the United States Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Restricted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Grass
Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900 U.S.A.
Grass Valley is a trademark of GVBB Holdings S.a.r.l. Grass Valley USA, LLC products are covered
by U.S. and foreign patents, issued and pending. Additional information regarding Grass Valley
USA, LLC trademarks and other proprietary rights may be found at www.grassvalley.com.
Other trademarks and logos used in this document are either registered
trademarks or trademarks of the manufacturers or vendors of the associated
products, such as Microsoft
player, Internet Explorer® internet browser, and SQL Server™. QuickTime and
the QuickTime logo are trademarks or registered trademarks of Apple, Inc., used
under license therefrom. Intel, Core i7 are the trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States of America and other
countries.
®
Windows® operating system, Windows Media
®
Grass Valley Web Site This public Web site contains all the latest manuals and documentation, and additional support
information. Use the following URL.
http://www.grassvalley.com.
Manual Explanation • If there are any variations between the explanation in this manual and the actual application
method, priority is given to the actual application method.
• This manual is a common manual for T2 Elite, T2 Pro and T2 Express. Screenshots and
illustrations in this manual may vary from those of the actual product.
• The screenshots used as examples in this manual are those of the development stage, so
they may vary from those in the final product.
• This manual is written for users who have a basic knowledge of how to use a computer.
• If there are no special instructions, perform the same operation as a normal computer
operation.
• The contents of this product may modify without prior notice.
T2 Maintenance Manual
Copyright © 2012 - 2013 Grass Valley K.K.
All rights reserved.
Ver 2.0
2 T2 Maintenance Manual May 8, 2013
Contents
Safety Summaries.............................................................................................. 5
Finding Information........................................................................................... 9
How this manual is organized ................................................................................. 9
Grass Valley Product Support ................................................................................. 10
Web Technical Support ...................................................................................... 10
Phone Support.................................................................................................... 10
Authorized Support Representative.................................................................... 10
Chapter 1 Product Description
Overview Description .............................................................................................. 14
Status indicators...................................................................................................... 15
Power LED ......................................................................................................... 15
LAN port indicator codes .................................................................................... 15
Chapter 2 Maintenance Procedures
Cleaning the touch screen LCD .............................................................................. 18
Starting and exiting the maintenance mode ............................................................ 18
Starting the maintenance mode.......................................................................... 19
Exiting the maintenance mode ........................................................................... 20
Using the Maintenance Tools .................................................................................. 22
Launching the Maintenance Tools...................................................................... 22
Closing the Maintenance Tools .......................................................................... 22
Media drive maintenance ................................................................................... 23
Data maintenance .............................................................................................. 26
System related maintenance .............................................................................. 32
Using the Windows desktop .................................................................................... 36
Restoring to the factory default condition ................................................................ 37
Chapter 3 Troubleshooting Problems
Step 1: Check configurations .................................................................................. 46
Step 2: Check connections and external equipment ............................................... 46
Shutdown/restart problems ..................................................................................... 46
Checking external equipment .................................................................................. 47
PC monitor problems.......................................................................................... 47
Keyboard problems ............................................................................................ 47
Mouse problems ................................................................................................. 48
Motherboard/BIOS startup ...................................................................................... 48
Windows startup...................................................................................................... 50
T2 system startup.................................................................................................... 50
I/O board unit problems ........................................................................................... 50
Front panel problems .............................................................................................. 51
Touch screen LCD and control buttons problems .............................................. 51
2.5 inch removable SSD bay problems ................................................................... 51
Video problems ....................................................................................................... 52
Audio problems ....................................................................................................... 52
Timecode problems................................................................................................. 53
Operational problems .............................................................................................. 53
System problems..................................................................................................... 54
Storage problems.................................................................................................... 54
Media File System problems .............................................................................. 54
Media disk problems........................................................................................... 54
Checking the storage system ............................................................................. 56
Index ...................................................................................................................... 57
May 8, 2013 T2 Maintenance Manual 3
Contents
4 T2 Maintenance Manual May 8, 2013
Safety Summaries
General Safety Summary
Review the following safety precautions to avoid injury and prevent damage to this
product or any products connected to it.
While using this product, you may need to access other parts of the system. Read the
General Safety Summary
operating the system.
Injury Precautions
Use Proper Power Cord
To avoid fire hazard, use only the power cord specified for this product.
Ground the Product
This product is grounded through the grounding conductor of the power cord. To avoid
electric shock, the grounding conductor must be connected to earth ground. Before
making connections to the input or output terminals of the product, ensure that the product
is properly grounded.
Do Not Operate Without Covers
in other system manuals for warnings and cautions related to
To avoid electric shock or fire hazard, do not operate this product with covers or panels
removed.
Do Not Operate in Wet/Damp Conditions
To avoid electric shock, do not operate this product in wet or damp conditions.
Do Not Operate in an Explosive Atmosphere
To avoid injury or fire hazard, do not operate this product in an explosive atmosphere.
Avoid Exposed Circuitry
To avoid injury, remove jewelry such as rings, watches, and other metallic objects. Do
not touch exposed connections and components when power is present.
Product Damage Precautions
Use Proper Power Source
Do not operate this product from a power source that applies more than the voltage
specified.
Provide Proper Ventilation
To prevent product overheating, provide proper ventilation.
Do Not Operate With Suspected Failures
If you suspect there is damage to this product, have it inspected by qualified service
personnel.
May 8, 2013 T2 Maintenance Manual 5
Safety Summaries
!
!
!
Battery Replacement
To avoid damage, a battery must be replaced once every five years. Please contact Grass
Valley Product Support to replace the battery.
Safety Terms and Symbols
Terms in This Manual
These terms may appear in this manual:
WARNING: Warning statements identify conditions or practices that can result in
personal injury or loss of life.
CAUTION: Caution statements identify conditions or practices that may result in
damage to equipment or other property, or which may cause equipment crucial to
your business environment to become temporarily non-operational.
Terms on the Product
These terms may appear on the product:
DANGER indicates a personal injury hazard immediately accessible as one reads the
marking.
WARNING indicates a personal injury hazard not immediately accessible as you read the
marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product
The following symbols may appear on the product:
DANGER high voltage
Protective ground (earth) terminal
ATTENTION – refer to manual
6 T2 Maintenance Manual May 8, 2013
Service Safety Summary
!
WARNING: The service instructions in this manual are intended for use by
qualified service personnel only. To avoid personal injury, do not perform any
servicing unless you are qualified to do so. Refer to all safety summaries before
performing service.
Do Not Service Alone
Do not perform internal service or adjustment of this product unless another person
capable of rendering first aid and resuscitation is present.
Disconnect Power
To avoid electric shock, disconnect the main power by means of the power cord or, if
provided, the power switch.
Use Care When Servicing With Power On
Dangerous voltages or currents may exist in this product. Disconnect power and
remove battery (if applicable) before removing protective panels, soldering, or
replacing components.
To avoid electric shock, do not touch exposed connections.
Certifications and Compliances
Canadian Certified Power Cords
Products that are relocated to other countries should use nationally certified power
cords and plugs to ensure safe operation of the product.
FCC Emission Control
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense. Changes or modifications not
expressly approved by Grass Valley can affect emission compliance and could void the
user’s authority to operate this equipment.
Canadian EMC Notice of Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
This product must not be used in residential areas.
May 8, 2013 T2 Maintenance Manual 7
Safety Summaries
EMC Directive
Class A Warning
This product must not be used in residential areas.
FCC Emission Limits
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesirable
operation.
Safety Certification
This product has been evaluated and meets the following Safety Certification Standards:
Standard Designed/tested for compliance with:
IEC 60950-1 Information technology equipment - Safety - (2nd:2005)
EN 60950-1 Information technology equipment - Safety - (2006)
J60950 (H22) Electrical Appliance and Material Safety Law
8 T2 Maintenance Manual May 8, 2013
Finding Information
This Service Manual provides procedures for assessing and solving technical
problems and performing routine maintenance on your T2.
The T2 has two types of operation: Front Panel Mode and Workstation Mode. Front
panel mode allows you to operate the T2 using the touch screen or a mouse while
looking at the touch screen LCD. Workstation Mode allows you to operate the T2
using a mouse or keyboard while looking at PC monitor connected to the T2.
This service manual mainly documents procedures of the Front Panel Mode using a
mouse unless otherwise documented, procedures for operations with the Workstation
Mode are also the same as for the Front Panel Mode.
How this manual is organized
This Service Manual consists of the following:
Chapter 1, Product Description:
Describes the key features and status indicators of the T2.
Chapter 2, Maintenance Procedures:
Contains procedures for periodic maintenance.
Chapter 3, Troubleshooting Problems:
Contains problem descriptions with steps for diagnosing and correcting the cause of the
problem. Use this information if you are having trouble with your T2.
May 8, 2013 T2 Maintenance Manual 9
Finding Information
Grass Valley Product Support
For technical assistance, to check on the status of a question, or to report a new issue,
contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support information on the Web, visit the product support Web page on the
Grass Valley Web site. You can download software or find solutions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.grassvalley.com/support/
Global Technical Support e-mail address: gvtechsupport@grassvalley.com
EMEA Technical Support e-mail address: desktop.support.de@grassvalley.com
UK Technical Support e-mail address: desktop.support.emea@grassvalley.com
Phone Support
Use the following information to contact product support by phone during business
hours. Afterhours phone support is available for warranty and contract customers.
United States +1 801 222 5204
Latin America +1 801 222 5204
Europe, Africa &
Middle East
Canada +1 801 222 5204
China +86 21 5869 8668
Hong Kong +86 21 5869 8668
Singapore +86 21 5869 8668
Australia 1 300 562 779 (within Australia)
+49 2602 1069 100
Authorized Support Representative
To locate the support representative for your country, visit the Product Support Web
page on the Grass Valley Web site: www.grassvalley.com/support.
10 T2 Maintenance Manual May 8, 2013
Grass Valley Product Support
May 8, 2013 T2 Maintenance Manual 11
Finding Information
12 T2 Maintenance Manual May 8, 2013
Chapter 1
Product Description
This chapter consists of the following:
• "Overview Description" on page 14
• "Status indicators" on page 15
• "Power LED" on page 15
• "LAN port indicator codes" on page 15
May 8, 2013 T2 Maintenance Manual 13
Chapter 1 Product Description
Overview Description
The T2 is a multi-channel video disk recorder that allows simultaneous record and
playback of media stored on internal data drives. The T2 features a single record
channel (R1) and 2 play channels (P1/P2). Hours of storage depends on the video
compression settings selected.
The T2 includes a built in disk recorder application that tasks - record, edit, play, and
create/play Playlists. The front panel includes the touch screen LCD and transport
controls to allow easy operation with minimal external connections.
Refer to the T2 User Manual for other high-level descriptions of features, controls,
and applications.
14 T2 Maintenance Manual May 8, 2013
Status indicators
Green LED Green/Orange LED
The following sections describe the visual indicators that communicate the current
operating status and system health of the T2.
Power LED
The Power LED indicates status as follows:
LED behavior Status Condition
Off The power is set to Off and the T2 is not operational.
Green steady on The power is set to On and the T2 is operational.
WARNING: The power switch does not turn off power to the system. To turn power
!
off, the system must be disconnected from the power source.
LAN port indicator codes
The RJ-45 LAN port includes integrated status LEDs. The LEDs oriented as follows:
Status indicators
The meanings of the LED states are described in the following table:
LED Color LED state Status Condition
Left Green Off LAN link is not established.
On LAN link is established.
Flashing The computer is communicating with
another computer on the LAN.
Right Green Off 10 Mbit/sec data rate is selected.
On 100 Mbit/sec data rate is selected.
Orange On 1000 Mbit/sec data rate is selected.
If the LAN is faulty, you must replace the motherboard. Contact Grass Valley
Support.
May 8, 2013 T2 Maintenance Manual 15
Chapter 1 Product Description
16 T2 Maintenance Manual May 8, 2013
Chapter 2
Maintenance Procedures
This chapter consists of the following:
• "Cleaning the touch screen LCD" on page 18
• "Starting and exiting the maintenance mode" on page 18
• "Starting the maintenance mode" on page 19
• "Exiting the maintenance mode" on page 20
• "Using the Maintenance Tools" on page 22
• "Launching the Maintenance Tools" on page 22
• "Closing the Maintenance Tools" on page 22
• "Media drive maintenance" on page 23
• "Data maintenance" on page 26
• "System related maintenance" on page 32
• "Using the Windows desktop" on page 36
• "Restoring to the factory default condition" on page 37
May 8, 2013 T2 Maintenance Manual 17
Chapter 2 Maintenance Procedures
!
Cleaning the touch screen LCD
Build up of foreign objects such as soil and dust or dirt such as fingerprints on the
touch screen LCD may cause malfunction. Perform cleaning of the touch screen LCD
periodically, noting the following points:
• The surface of the touch screen LCD must be wiped with a clean cloth
dampened with a mild detergent. Do not apply a detergent directly onto the
touch screen LCD.
• Do not use any detergent containing abrasives. Abrasives may scratch the
surface of the display and decrease its visibility.
• Avoid getting water on the surface of the touch screen LCD. Moisture entered
into the system will cause a failure.
Starting and exiting the maintenance mode
The T2 has the following startup modes: normal and maintenance modes. Start up
your system in the appropriate mode depending on the purpose of use.
• Normal mode
The CommandCenter is launched automatically allowing you to perform
operations such as recording, playback, or editing.
• Maintenance mode
The Maintenance Tools is launched automatically allowing you to perform
maintenance operations of the T2. In the maintenance mode, you can also
perform operations such as using the Windows OS (such as configuring the
Date/Time) or restoring your T2 to the factory default condition.
CAUTION: The T2 is not a general purpose Windows workstation. The T2 is
designed so that a user can log on to the system automatically. Do not modify any
system settings unless approved by Grass Valley. A partial or total system failure
may result.
- Do not use the User Accounts on the T2.
- Do not install any third party software not provided by Grass Valley on the T2.
- Do not install any Windows updates on the T2.
18 T2 Maintenance Manual May 8, 2013
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