Grass Valley Profile XP Service Manual
Profile XP
PVS SERIES MEDIA PLATFORMS
Service Manual
071-8291-01
JULY 2004
the most watched worldwide
Copyright Copyright © 2004 T homson Broa dcas t and Medi a Solu tio ns, Inc. All righ ts res er ved. Prin ted in
the United Sta tes of America.
This document may not be copied in whole or in part, or otherwise reproduced except as
specifically permitted under U.S. copyright law, without the prior written consent of Thomson
Broadcast and Medi a Solutions, Inc., P.O. Box 59900 , Nevada City, California 95959-7 900
Trademarks Grass Valley, Profile, and Profile XP are either registered trademarks or trademarks of
Thomson Broadcast and Media Solutions, Inc. in the United States and/or other countries.
Other trademarks used in this document are either registered trademarks or trademarks of the
manufacturers or vendors of the associated products. Thomson Broadcast and Media
Solutions, Inc. products are covered by U.S. and foreign patents, issued and pending.
Additional information regarding Thomson Broadcast and Media Solutions, Inc. trademarks
and other proprietary rights may be fo und at www.thomsongrassvalley.com.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furn i shed for informat i onal use only, is subject to ch ange without notice, and shoul d
not be construed as a commitment by Thomson Broa dcast and Media Solu tions, I nc. Thomso n
Broadcast and Media Solutions, Inc. assumes no responsibility or liability for any errors or
inaccuracie s that may appear in this publ ication.
U.S. Government
Restricted Rights
Legend
Use, duplicat ion, o r disclos ure by t he Unite d States Governme nt is su bject to restric tions as s et
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Re st ri cted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Thomson
Broadcast and Media Solutions, Inc., P.O. Box 59900, Nevada City, California 95959-7900
U.S.A.
Revision Status
Rev Date Description
November 8, 1999 Initial release of ProfileXP Service Manual with NetCentral,
December 3, 1999 Formal release of Profile XP Service Manual with Net Ce ntral,
September 8, 2000 Updated to include High Definiti on PVS2000 parts in formation.
November 17, 2000 Added procedures for rebuilding system disk drives; added
February 27, 2001 Updated to include new system processor board. 071-8049-02
071-0625-00.
071-0625-01.
071-8049-00.
information about WinTail and Log Capture tools. 071-8049-01
July 20, 2001 Updated to i nclude 2- and 4-channel PVS1000 pla yout models, add
NetCentral i nformation, and inc l ude PVS1100 Series. 071-8114-00
June 17, 2002 Updated to incl ude additional RAID systems. 071-8114-01.
September 20, 2002 Updated mother board replacement, N etCentral infor mation.
July 21, 2003 Updated to support Profile sof tware version 5.2
February 23, 20 04 Updated to support Profile software version 5.4, PVS3000 and
23 July 2004 Removed NetCentral monitoring of DupliDisk, added DupliDisk III.
071-8193-00.
071-8247-00.
PVS3500. 071-8291-00.
2 Profile XP Service Manual 23 July 2004
Grass Valley Product Support
To get technical assistance, check on the status of problems, or report new problems,
contact Grass Valle y Product Support via e-mail, the Web, or by phone or f ax.
Web Technical Support
To access support information on the Web, visit t he product support Web p age on the
Grass Valley Web site. You can download software or find solutions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.thomsongrassvalley.com/support/
Technical Support E-mail Address: gvgtechsupport@thomson.net.
Phone Support
Use the following information to contact product support by pho ne during business
hours. Afterhours phone support is available for warranty and contract customers.
United States (800) 547-8949 (Toll Free) France +33 (1) 34 20 77 77
Latin America (800) 547-8949 (Toll Free) Germany +49 6155 870 606
Eastern Europe +49 6155 870 606 Greece +33 (1) 34 20 77 77
Southern Europe +33 (1) 34 20 77 77 Hong Kong +852 2531 3058
Middle East +33 (1) 34 20 77 77 Italy +39 06 8720351
Australia +61 3 9721 3737 Netherlands +31 35 6238421
Belgium +32 2 3349031 Poland +49 6155 870 606
Brazil +55 11 5509 3440 Russia +49 6155 870 606
Canada (800) 547-8949 (Toll Free) Singapore +656379 1390
China +86 106615 9450 Spain + 34 91 512 03 50
Denmark +45 45968800 Sweden +46 87680705
Dubai + 971 4 299 64 40 Switzerland +41 (1) 487 80 02
Finland +35 9 68284600 UK +44 870 903 2022
Authorized Support Representative
A local authorized support representative may be available in your country. To locate
the support representative for your country, visit the product support Web page on the
Grass Valley Web site.
Profile Users Group
You can connect with other Profile XP Media Platform users to ask questions or share
advice, tip s, and hint s. Send e-ma il to profile-users@thomson.net to join the community
and benefit from the experience of others.
23 July 2004 Profile XP Service Manual 3
Product Support
4 Profile XP Service Manual 23 July 2004
Safety Summaries
General Safety Summary
Review the following safety precautions to avoid injury and prevent damage
to this product or any products connected to it.
Only qualified personnel should perform service procedures.
While using this product, you may need to access other parts of the system.
Read the General Safety summary in other system manuals f or warnings an d
cautions related to operating the system.
Injury P r e cautions
Use Proper Power
Cord
Ground the Product This product is grounded through the grounding conductor of the power
Do Not Operate
Without Covers
Do Not operate in
Wet/Damp
Conditions
Do Not Operate in an
Explosive
Atmosphere
Avoid Exposed
Circuitry
To avoid fire hazard, use only the power cord specified for this product.
cord. To avoid electric shock, the grounding conductor must be connected
to earth ground. Before making connections to the input or output terminals
of the product, ensure that the product is pr operly grounded.
To avoid electric shock or fire hazard, do not operate this product with
covers or pa nels rem oved.
To avoid electric shock, do not operate this product in wet or damp
conditions.
To avoid injury or fire hazard, do not operate this product in an explosive
atmosphere.
To avoid injury, remove jewelry such as rings, watches, and other metallic
objects. D o not to uc h exp os e d con ne cti o ns and c ompon e nts wh en po we r is
present.
Product Dam age P recautions
Use Proper Power
Source
Provide Proper
Ventilation
Do Not Operate With
Suspected Failures
23 July 2004 Profile XP Service Manual 5
Do not operate this product from a power source that applies more than the
voltage specified.
To prevent product overheating, provide proper ventilation.
If you suspect there is damage to this product, have it inspected by qualified
service personnel.
Safety Su m maries
Battery
Replacement
To avoid damage, replace only with the same or equivalent type
recommended by the circuit board manufacturer. Dispose of used battery
according to the circuit board manufacturer’s instructions.
Safety Terms and Symbols
Terms in This
Manual
!
!
Terms on the
Product
These terms may appear in this manual:
WARNING: Warning statements identify conditions or practices that can
result in personal injury or loss of life.
CAUTION: Caution statements identify conditions or practices that can
result in damage to the equipment or other property.
These terms may appear on the product:
DANGER indicates a personal injury hazard immediately accessible as one
reads the marking.
WARNING indicates a personal injury hazard not immediately accessible
as you read the marking.
CAUTION indicates a hazard to property including the product.
Symbols on the
Product
!
The following symbols may appear on the product:
DANGER high voltage
Protective ground (earth) terminal
ATTENTION – refer to manual
Service Safety Summary
Do Not Service
Alone
Disconnect Power To avoid electric shock, disconnect the main power by means of the power
Use Care When
Servicing With
Power On
Do not perform internal service or adjustment of this product unless another
person capable of rendering first aid and resuscitation is present.
cord or, if provided, the power switch.
Dangerous voltages or currents may exist in this product. Disconnect power
and remove battery (if applicable) before removing protective panels,
soldering, or replacing components.
To avoid electric shock, do not touch exposed connections
6 Profile XP Service Manual 23 July 2004
Certifications and Compliances
Canadian Certified
Power Cords
FCC Emission
Control
Canadian EMC
Notice of
Compliance
Canadian approval includes the products and power cords appropriate for
use in the North Amer ica power ne twork. All other powe r cords supp lied are
approved for the country of use.
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense. Changes
or modifications not expressly approved by Tektronix can affect emiss ion
compliance and could void the user’s authority to operate this equipment.
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le présent apparei l numérique n’émet pas de bruit s radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
Canadian Certified
AC Adapter
EN55022 Class A
Warning
Laser Compliance
Laser Safety
Requirements
Canadian approval includes the AC adapters appropriate for use in the North
America power network. All other AC adapters supplied are approved for
the countr y of use.
For products that comply with Class A. In a domestic environment this
product may cause radio interference in which case the user may be required
to take adequate measures.
The device used in this product is a Class 1 certified las er product. Operating
this product outside specifications or altering its original design may resu lt
in hazardous radiation exposure, and may be considered an act of modifying
or new manu factu ring of a laser pr oduct under U. S. reg ulations contain ed in
21CFR Chapter 1, subchapter J or CENELEC regulations in HD 482 S1.
People performing such an act are required by law to recertify and reidentify
this product in accordance with provisions of 21CFR subchapter J for
distribution within the U.S.A., and in accordance with CENELEC HD 482
S1 for distribution within countries using the IEC 825 standard.
23 July 2004 Profile XP Service Manual 7
Safety Su m maries
Laser Safety Laser safety in the United States is regulated by the Center for Devices and
Radiological Health (CDRH). The laser safety regulations are published in
the “Laser Product Performance Standard,” Code of Federal Regulation
(CFR), Title 21, Subchapter J.
The International Electrotechnical Commission (IEC) Standard 825,
“Radiation of Laser Products, Equipment Classification, Requirements and
User’s Gui de,” gove rns laser pr oducts out side the Uni ted States . Europe a nd
member nations of the European Free Trade Association fall under the
jurisdiction of the Comité Européen de Normalization Electrotechnique
(CENELEC).
FCC Emission
Limits
Certification
Category Standard
Safety Designed/tested for compliance with:
This device complies with Part 15 of the FCC Rules. Operation is s ubject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesirable operation.
UL1950 - Safety of Information Technology Equipment, including Electrical Business
Equipment (Third Edition, 1995)
IEC 950 - Safety of Information Technology Equipment, including Electrical Business
Equipment (Second edition, 1991)
CAN/CSA C22.2, No. 950-95 - Safety of Information Technology Equipment,
including Electrical Business Equipment
EN60950 - Safety of Information Technology Equipment, including Electrical Business
Equipment
8 Profile XP Service Manual 23 July 2004
Contents
Grass Valley Product Support .....................................................................................................3
Safety Summaries ......................................................................................................................... 5
Preface ......................................................................................................................................... 13
About this manual............................................ ........ .................................. ........ ......... .......13
Organization of the manual...........................................................................................13
Related documentation.................................................................................................14
Product description............................................................................................................15
Standard accessories....................................................................................................16
Profile XP Media Platform features...............................................................................17
Features common to all media platforms.................................................................17
PVS1000 features.......................................... ........ ......... ........ ......... ........ ......... .......18
PVS1100 features.......................................... ........ ......... ........ ......... ........ ......... .......19
PVS2000 features.......................................... ........ ......... ........ ......... ........ ......... .......20
PVS3000 features.......................................... ........ ......... ........ ......... ........ ......... .......21
PVS3500 features.......................................... ........ ......... ........ ......... ........ ......... .......22
Front panel controls and indicators...............................................................................23
Profile XP system overview ...............................................................................................26
Platform resources...................................................................................................26
Applications subsystem............................................................................................26
Real Time subsystem...............................................................................................27
Media storage subsystem........................................................................................27
Chapter 1 Characterizing the problem
Localizing the problem.......................................................................................................29
What was the media platform doing when the problem occurred?...............................29
What has changed?......................................................................................................30
What error indications were reported by the NetCentral system?.................................30
What attempts have you made to remedy the problem?...............................................30
Readily diagnosed problems.................................... ........ ......... ........ ......... ........ ......... .......30
Diagnostic tools..................................................................................................................31
Chapter 2 Troubleshooting Windows NT boot problems
Pre-boot problems ................................................... ........ ......... ........ ......... ........ ......... .......33
Booting Windows NT .........................................................................................................34
Invoking LastKnownGood.............................................................................................34
Windows NT boot problems..........................................................................................35
Using the emergency repair process.................................................................................36
Rebuilding the system drive...............................................................................................37
Re-installing and configuring drivers..................................................................................38
Chapter 3 Troubleshooting video problems
Checking NetCentral messages ........................................................................................39
SDI problems ................................................................................................................39
SDTI problems................................... ......... ........ ........ .................................. ......... .......40
Video playback (decode) problems...............................................................................41
Video record (encoder) problems..................................................................................42
Correcting common setup problems..................................................................................43
Correcting common video problems..................................................................................44
Chapter 4 Troubleshooting audio problems
Checking NetCentral messages ........................................................................................45
23 July 2004 Profile XP Service Manual 9
Contents
Audio problems related to SDI board............................................................................45
Audio problems related to Audio board.........................................................................46
Correcting common audio problems..................................................................................48
Chapter 5 Troubleshooting timecode problems
Checking NetCentral messages.........................................................................................52
Correcting common timecode problems ............................................................................52
Chapter 6 Troubleshooting storage system problems
Checking NetCentral messages – PFC500.......................................................................56
Locating a drive or a chassis.........................................................................................61
Monitoring PFR 500/600 Series storage with NetCentral ..................................................62
How to set up PFR 500/600 Series NetCentral monitoring...........................................62
Using the PFR 500/600 Series device provider interface..............................................62
Monitoring PFR 700 Series storage with NetCentral .........................................................64
Correcting common storage system problems...................................................................65
Chapter 7 Troubleshooting video network problems
Checking NetCentral messages.........................................................................................67
Correcting common Fibre Channel video network problems.............................................68
Testing the Fibre Channel Video network.....................................................................69
Testing the Ethernet name resolution and connectivity............................................69
Testing Fibre Channel name resolution and connectivity.........................................70
Correcting common Ethernet video network problems ...................................................... 72
Testing the Ethernet Video network..............................................................................73
Testing the Windows NT Ethernet name resolution and connectivity ......................73
Testing video Ethernet name resolution and connectivity........................................74
Chapter 8 Troubleshooting miscellaneous system problems
Applications subsystem problems......................................................................................77
Correcting common Applications Subsystem I/O problems..........................................77
Correcting common Ethernet network problems...........................................................78
Correcting common problems using Configuration Manager........................................79
Checking Real Time Processor board NetCentral messages............................................80
Checking power supply, fan, and thermal NetCentral messages....................................... 80
Chapter 9 Troubleshooting channel control problems
Correcting common channel control problems...................................................................81
Chapter 10 Routine maintenance
Cleaning or replacing air filters...........................................................................................83
Cleaning the filters.........................................................................................................83
Additional air filters........................................................................................................83
Removing and replacing the Profile XP filters...............................................................83
Removing and replacing the PAC216 filter ...................................................................85
Cleaning and inspecting the chassis..................................................................................86
Cleaning........................................................................................................................86
Exterior.....................................................................................................................86
Interior ......................................................................................................................86
Visual Inspection...........................................................................................................86
Updating the emergency repair data..................................................................................87
Chapter 11 Parts removal and replacement
Procedures.........................................................................................................................89
External Parts Removal................................................................................................. 89
Removing the front panel.........................................................................................89
Removing the fan unit...............................................................................................90
10 Profile XP Service Manual 23 July 2004
Contents
Removing the system disk, floppy disk, or CD-ROM drive.......................................91
Installing a new system disk or restoring a corrupt system disk...............................91
Removing the power supplies...................................................................................94
Internal parts removal....................................................................................................95
Removing the top cover............................................................................................95
Removing and installing plug-in circuit boards .........................................................96
Removing the processor board.................................................................................97
Removing the air chamber........................................................................................97
Removing the standby/on switch and fault LED.......................................................98
Removing the power distribution board....................................................................99
Removing the bulkhead..........................................................................................100
Replacing the motherboard.........................................................................................101
Removing the motherboard ....................................................................................101
Installing the motherboard......................................................................................102
Replacing parts in a system with the redundancy option............................................104
Interpreting the DupliDisk III control panel LEDs....................................................105
Operation of the DupliDisk III control panel buzzer ................................................105
Replacing a redundant system disk drive: DupliDisk III Controller.........................106
Creating a bootable DupliDisk Utilities diskette......................................................108
Interpreting the DupliDisk II control panel LEDs.....................................................109
Operation of the DupliDisk II control panel buzzer .................................................109
Replacing a redundant system disk drive: DupliDisk II Controller..........................110
Replacing a redundant system disk drive: DupliDisk Controller.............................113
Restoring a corrupt system drive............................................................................115
Replacing the Superdrive.......................................................................................118
Field-replaceable parts.....................................................................................................119
Appendix A Diagnostic Tools
Using NetCentral Lite.......................................................................................................122
Interpreting status indicators .......................................................................................122
Viewing the system tray icon..................................................................................123
Starting and stopping NetCentral Lite.....................................................................123
Viewing the NetCentral Lite main window...................................................................124
Responding to messages............................... ........ ......... ........ ......... ........ ......... .....125
To clear alarms.......................................................................................................125
To clear informational messages............................................................................126
Getting help with NetCentral Lite.................................................................................126
Launching the Profile XP Configuration Manager.......................................................126
Viewing subsystem properties.....................................................................................127
To view general properties, address, and location.................................................127
To view Thermal properties....................................................................................128
To view Storage properties.....................................................................................128
To set storage time remaining estimate perimeters:...............................................130
To view Timing properties.......................................................................................131
To view Video and Audio properties.......................................................................132
To view Board Status..............................................................................................133
To view network properties.....................................................................................134
Viewing logs............................................................................................................134
Configuring messages.................................................................................................135
Setting heartbeat polling.......................................................... ......... ........ ......... .....135
Ignoring messages ................................................. ......... ........ ......... ........ ......... .....137
Configuring actions and notifications...........................................................................138
Adding and modifying actions.................................................................................138
Controlling the front panel LED...............................................................................140
Sending e-mail and pager notifications...................................................................142
Playing a beep........................................................................................................143
Running a program.................................................................................................144
23 July 2004 Profile XP Service Manual 11
Contents
Triggering Profile XP GPI outputs..........................................................................145
Making settings for a Profile XP system.................................................................146
Profile log tools.................................................................................................................147
Viewing Profile logs with WinTail.................................................................................147
Log Capture Tool.........................................................................................................147
Profile XP diagnostics......................................................................................................151
Starting Profile XP diagnostics....................................................................................151
Launching the tests.....................................................................................................151
Windows NT diagnostic tools...........................................................................................153
Windows NT diagnostics.............................................................................................153
Event viewer................................................................................................................153
The event logs........................................................................................................153
Event types.............................................................................................................154
Registry editor.............................................................................................................154
Role of the registry during boot ..............................................................................155
Appendix B Theory of operation
Architecture overview.................................................... ........ ......... ........ ......... ........ .........157
Applications subsystem (Windows NT system)................................................................161
Applications processor................................................................................................161
Windows NT I/O devices.............................................................................................161
Ethernet Interface..................................................... ........ ......... ........ ......... ........ .........161
Applications system disk storage ................................................................................161
RS-422 interface .........................................................................................................161
Real time subsystem........................................................................................................162
Real Time System board.............................................................................................162
Real Time Processor (RTP)...................................................................................162
LTC & GPI I/Os.......................................................................................................162
Genlock ..................................................................................................................162
MPEG-2 Encoder and Decoder boards (PVS1000 Series).........................................163
HD MPEG-2 Encoder and Decoder Boards (PVS2000, 3000, and 3500 Series).......163
Video Processor board (PVS1100, 3000, and 3500 Series).......................................163
Serial Digital Interface (SDI) boards............................................................................164
High Definition Serial Digital Interface Board..............................................................164
Serial Data Transfer Interface (SDTI) Board (optional)...............................................164
Video network adapter (optional) ................................................................................164
Audio interface ............................................................................................................165
Audio...........................................................................................................................165
Time code I/O..............................................................................................................165
Media storage subsystem................................................................................................ 165
Fibre Channel disk interface........................................................................................165
Platform resources...........................................................................................................166
Index............................................................................................................................................167
12 Profile XP Service Manual 23 July 2004
Preface
About this manual
This service manual provides procedures for servicing the Profile XP Media Platform
to the field-replaceable unit level. Use this manual to isolate problems to a board or
module, such as the Power Supply, and to make repairs through module exchange.
Organizat io n of t he ma n ual
The Service Manual is divided into the following chapters and appendixes:
Chapter 1 - Characterizing the problem
A troubleshooting-guide starting point. Asks basic questions that:
1. enable you to determine the nature of the problem
2. guide you to the chapter that deals with that problem for further tests, analysis, an d
corrective action
This chapter also briefly discusses the various diagnostic aids available, and describes
the obvious hardware faults that require no further analysis.
Chapter 2 - Troubleshooting Windows NT boot problems
Guides you through the Windows NT boot sequence and problems associated with
booting.
Chapter 3 - Troubleshooting video problems
Lists the NetCentral messages for the video subsystem, and provides corrective action
for video problems that occur whether the media platform is controlled locally or
remotely with automation tools.
Chapter 4 - Troubleshooting audio problems
Lists the NetCentral messages for the audio subsystem, and provides corrective action
for audio problems that might occur as a result of incorrect settings, connections, etc.
Chapter 5 - Troubleshooting timecode problems
Lists the NetCentral messages for timecode problems, and provides corrective action
for timecode problems that might occur as a result of incorrect settings, connections,
etc.
Chapter 6 - Troubleshooting storage system problems
Lists the NetCentral messages for the storage system, and suggests preventive or
corrective action for common media storage problems.
Chapter 7 - Troubleshooting video network problems
Lists NetCentral messages and provides corrective action for both Fibre Channel and
Ethernet video networking problems. Includes procedures for testing either video
network.
23 July 2004 Profile XP Service Manual 13
Preface
Chapter 8 - Troubleshooting miscellaneous system problems
Lists NetCentral messages and provides corrective action for a variety of subsystems
in the Profile XP media platform including the Applications subsystem, the Real
Time Processor board, the power supplies, the fans, and the thermal monitoring.
Chapter 9 - Troubleshooting channel control problems
Provides corrective action for some common control problems.
Chapter 10 - Routine maintenance
Provides procedures for filter cleaning and other routine maintenance tasks.
Chapter 11 - Parts removal and replacement
Provides illustrated procedures for disassembly and a list of field-replaceable parts.
Appendix A - Diagnostic Tools
Serves as a reference for use of the various diagnostic tools available on Profile XP
media platform, including instructions for using the NetCentral system, Profile XP
diagnostics, Windows NT diagnostics, and POST (power-on self-test).
Appendix B - Theory of operation
High level system overview, and high level discussions of each of the boards in the
system.
Related docum entation
Profile XP User Guide
PVS1000 Installation Guide
PVS1100 Installation Guide
PVS2000 Installation Guide
PVS3000 & PV3500 Installation Guide
Profile XP System Guide
PFC500/E Instruction Manual
PFR500/E Instruction Manual
PFR600/E Instruction Manual
PFR700/E Instruction Manual
Profile System Software Release Notes
Open SAN Instruction Manual
Open SAN Rel e ase Notes
14 Profile XP Service Manual 23 July 2004
Product description
The Grass Vall ey P rofi le XP Medi a Plat form prov ides a high ban dwid th p latfo rm f or
the storage and manipulation of video and audio in professional applications
including spot insertion, program delay, store and forward, and multi-channel replay.
Product description
0625-2
The Profile XP Media Platfo rm
23 July 2004 Profile XP Service Manual 15
Preface
Standard accessor ie s
The Profile XP Media Platform is shipped with the following standard accessories:
• Manuals Include:
- Installation Guide
- Profile XP System Guide
- Profile XP User Guide
- Profile XP Service Manual
- Profile XP Release Notes
• Software package which includes the Profile XP Software CD-ROM.
• Windows NT software package
• Keyboard and mouse
• I/O Panel and cables (provides LTC, RS-422 & GPI interfaces)
• Power cable
• Rack mounting slides
• Ethernet cable
• System rebuild CD-ROM
16 Profile XP Service Manual 23 July 2004
Profile XP Media Platform features
Features common to all media platforms
• 16 (8 AES Pairs)/ 32 (16 AES pairs) channel audio - AES/EBU, embedded or
analog uncompressed audio, Dolby E and AC-3 compressed audio
• 600Mb / s System Bandwi dth
• Redundant power supply, NT disk, cooling fans for reliability
• External Fibre Channel RAID st orage (dua l controllers optional)
• Storage capability supported includes distributed storage for hundreds of channels
as well as centralized storage for up to 32 channels
• NetCentral™ provides remote error reporting and monitoring via SNMP
• High speed Fibre Channel networking up to 250Mb/s
• 100BaseT Ethernet networking up to 30Mb/s
• Remote control including:
- Remote Applications over Ethernet
Profile XP Media Pla tf orm fe at ures
- RS-42 2 con t ro l prot o c ol inc luding VDCP, O det i cs , BVW , or Pr of i l e prot o c o ls.
- GPI Trigger (8 I/O)
23 July 2004 Profile XP Service Manual 17
Preface
PVS1000 features
• Up to 8 standard definition (SD) channels of broadcast-quality video
PVS1000 Series channel configurations by model
Model
Number
PVS1022 1 1 2 in/2 out
PVS1024 1 2 2 in/ 4 out
PVS1026 1 3 2 in/6 out
PVS 1042 2 1 4 in/2 out
PVS1044 2 2 4 in/4 out
PVS1062 3 1 6 in/2 out
PVS 1002 0 1 0 in/2 out
PVS 1004 0 2 0 in/4 out
PVS 1006 0 3 0 in/6 out
PVS1008 0 4 0 in/8 out
a.
MPEG Encoder and Decoder boards in PVS1000 series are Standard
Definition.
Numbe r of MP EG
Encoder Boards
Number of MPEG
a
Decoder Boards
Channel
Configuration
• MPEG-2 4: 2:2 @ Main Level from 4-50Mbs, long GOP
• SMPTE 259M, 270MHz Serial Digital I/O (Optional analog monitor with
timecode burn-in and text overlay)
• 525/60 or 625/50 operation: accepts NTSC, PAL
18 Profile XP Service Manual 23 July 2004
PVS1100 features
• Up to 8 standard definition (SD) channels of broadcast-quality video
PVS1100 Series channel configurations by model
Profile XP Media Pla tf orm fe at ures
Model
Number
PVS1102 2 2 play/record
PVS1104 4 4 play/record
PVS1106 6 6 play/record
PVS1148 8 4 play/record
PVS1108 8 8 play/record
Number of video
codecs
Channel
Configuration
plus 4 play
• DVCPRO 25 video compression
• DVCPRO 50 video compression (req uires 50Mb/s option)
• MPEG-2 4:2:2 @ Main Level from 4 to 25Mb/s or 50Mb/s (requires 50Mb/s
option)
• MPEG-D10: I-frame to 50Mb/s CBG (requires 50Mb/s option)
• SDTI (optional): two channels, each can be configured as input or output.
DVCPRO 2 5 input at 1x, 2x, 4x; ou tput at 1x , 4x. DVCPRO 50 input at 1x, 2x;
output at 1x.
• SMPTE 259M, 270MHz Serial Digita l I/O (Opti onal analog monit o r with
timecode burn-in a nd text overlay)
• 525/60 or 625/50 operation: accepts NTSC, PAL
23 July 2004 Profile XP Service Manual 19
Preface
PVS2000 features
• Up to 4 high definition (HD) channels of broadcast-quality video
PVS2000 Series channel configurations by model
Model
Number
PVS2012 1 1 1 in/2 out
PVS2013 1 2 1 in/ 3 out
PVS2004 0 2 0 in/4 out
PVS2022 2 2 2 in/2 out
PVS2212 1 HD, 1 SD 1 HD, 1 SD 2 in/2 out (SD)
a.
MPEG Encoder and Decoder boards in PVS2000 series are High Definition.
Number of MPEG
Encoder Boards
Number of MPEG
a
Decoder Boards
Channel
Configuration
1 in/2 out (HD)
• MPEG-2 4: 2:0 @ Main Level from 24-80Mbs, long GOP (for HD )
• SMPTE 292M, 1.485 Gbs Serial Digital I/O (includes downconverted SD SDI and
composite analog monitor with text overlay and timecode burn-in)
• 1080i and 720p line rates for HD, 50 and 59.94, accepts house black and tri-level
sync reference
20 Profile XP Service Manual 23 July 2004
PVS3000 features
• Up to 7 channels of broadcast-quality video
• Standard and high definition channels can record and play concurrently
PVS3000 Series channel configurations by model
Profile XP Media Pla tf orm fe at ures
Model
Number
PVS 3004 0 1 1 2 SD out
PVS 3014 1 1 1 2 SD out
PVS3024 0 1 1 (4 Ch.) 2 SD in
PVS3034 1 1 1 (4 Ch.) 2 SD in
Number of HD
MPEG Encoder
Boards
Number of HD
MPEG Decoder
Boards
Number of SD
Video Processor
Boards
Channel
Configuration
2 HD out
1 HD in
2 HD out
2 SD out
2 HD out
2 SD out
1 HD in
2 HD out
• MPEG-2 4:2:0 @ Main Leve l from 24-80Mbs, lo ng GOP (for HD)
• MPEG-2 4:2:2 @ Main Level from 4 to 25Mb/s or 50Mb/s (requires 50Mb/s
option)
• SMPTE 292M, 1. 485 Gbs Seri al Digi tal I/O (i ncludes downconv erted SD SDI and
composite analog monitor with text overlay and timecode burn-in)
• SMPTE 259M, 270MHz Serial Digita l I/O (Opti onal analog monit o r with
timecode burn-in a nd text overlay)
• 1080i and 720p line rates for HD, 50 and 59.94, accepts house black and tri-level
sync reference
• DVCPRO 25 video compression
• DVCPRO 50 video compression (req uires 50Mb/s option)
• MPEG- D10: I-fra me at 30, 40, or 50Mb/s CBG (requires 50Mb/s option)
• 525/60 or 625/50 operation: accepts NTSC, PAL
•
23 July 2004 Profile XP Service Manual 21
Preface
PVS3500 features
• Up to 7 channels of broadcast-quality video.
• HD decoders can play MPEG-2 4:2:0 SD and HD clips through either an SD or an
HD SDI output, down- or up-converted as required.
PVS3500 Series channel configurations by model
Model
Number
PVS3502 0 1 0 2 HD/SD out
PVS3504 0 2 0 4 HD/SD out
PVS3512 1 1 0 1 HD in
PVS3514 1 2 0 1 HD in
PVS3522 0 1 1 2 SD in
PVS3524 0 2 1 2 SD in
PVS3532 1 1 1 2 SD in
PVS3534 1 2 1 2 SD in
Number of HD
MPEG Encoder
Boards
Number of HD
MPEG Decoder
Boards
Number of SD
Video Processor
Boards
Channel
Configuration
2 HD/SD out
4HD/SD out
2 HD/SD out
4 HD/SD out
1 HD in
2 HD/SD out
1 HD in
4 HD/SD out
• MPEG-2 4: 2:0 @ Main Level from 24-80Mbs, long GOP (for HD )
• MPEG-2 4:2:2 @ Mai n Level from 4 to 25Mb/s or 50Mb/ s (requires 50Mb/s
option)
• SMPTE 292M, 1.485 Gbs Serial Digital I/O (includes downconverted SD SDI and
composite analog monitor with text overlay and timecode burn-in)
• SMPTE 259M, 270MHz Serial Digital I/O (Optional analog monitor with
timecode burn-in and text overlay)
• 1080i and 720p line rates for HD, 50 and 59.94, accepts house black and tri-level
sync reference
• DVCPRO 25 video compression
• DVCPRO 50 video compression (requires 50Mb/s option)
• MPEG-D10: I-frame a t 30, 40, or 50Mb/s CBG (requires 50Mb/s option)
• 525/60 or 625/50 operation: accepts NTSC, PAL
22 Profile XP Service Manual 23 July 2004
Front panel con t ro ls and indicato rs
The Profile XP Media Platform front panel shown here includes the following
controls a nd i ndicators:
➊ Standby/On LED - indicates the standby switch is in the on position and that
secondary voltages are present in the chassis.
➋ Standby/On Switch - provides system On/Off control.
➌ System Fault LED - indicates a system fault somewhere in the Profile XP system.
This LED is under control of the NetCentral system and goes off when NetCentral
receives notice from the system that the cause of the fault is cleared.
Front panel controls and indicators
Pull here to
open (each side)
Accessory
Door
Standby/On
2
Switch
Profile XP Media Platform front panel
1
Standby/On LED
Accessory
Door
System
3Chassis Pull
Fault LED
0624-5
The Profile XP front panel features two accessory doors that provide access to several
application subsystem storage devices. A system with standard equipment is shown
on page 24, while a system equipped with the redundant storage option is shown on
page 25.
23 July 2004 Profile XP Service Manual 23
Preface
The storage devices in the standard system include:
➊ System Drive - contains Windows N T operating system and Profile XP software
and applications.
➌ 1.44MB Floppy Disk Drive - for installing operating system and Profile XP system
software upgrades.
➍ CD-ROM Drive - for installing operating system and Profile XP system software
upgrades.
NOTE: The snap-in hinges in the front panel accessory doors allow you to easily
pop the door back into place should it be accidentally knocked from its hinges.
0624-4
System
1
Disk Drive
Profile XP Media Platform with accessory doors open
Floppy
2
Disk Drive
CD-ROM
3
Drive
24 Profile XP Service Manual 23 July 2004
Front panel controls and indicators
The storage devices in the system with the redundant system disk option include:
➊ Primary System Drive - contains Win dows NT operating system and Profile XP
software and applications.
➋ Mirror System Di sk - mirrors primary system disk and provides automatic fail-over
in the event primary system disk fails.
➌ Drive Mirroring Controller and Indicator Panel - The Primary and Mirror LEDs
monitor the status of the channels as follows:
- Green - Drive installed on the current channel
- Red - Drive not installed or channel marked as bad
- Orange - Drive activity
The Status LED indicates the operating mode of the mirroring system:
- Green - Drives are in Mirror mode
- Red - Drives in Single mode
The Buzzer Off switch can be used to silence the buzzer, which sounds under the
following conditions:
- Short beep during power on indicates successful boot-up
- Second beep indicates the mirroring system is running in single mode
- Continuous or intermittent beep indicates a drive failure
➍ CD-ROM Drive - for installing operating system and Profile XP system software
upgrades.
➎ 120MB Superdrive or 1.44MB Floppy Drive - the Super-Drive accepts 1.44MB
floppy dis ks and 120MB disks.
DupliDisk
Primary System
1
Disk Drive
Primary
Mirror Status Buzzer
3
DupliDisk
Indicator Panel
Mirrored System
2
Disk Drive
4
CD-ROM
Drive
Superdrive or
5
Floppy Drive
0625-18
Profile XP with redundant system disk option
23 July 2004 Profile XP Service Manual 25
Preface
Profile XP system ove rview
The Profile XP Media Platform system is an extension to a standard PCI bus based
Windows NT Computer. This standard computer base is enhanced to add
functionality and performance necessary to deliver an industrial grade, broadcast
quality, disk-based media platform. This section discusses the major architectural
blocks, what they do, and how they interconnect. A more detailed overview of the
system is available in Appendix B, Theory of operat i on.
The Profile XP Media Platform consists of two major subsystems, the Application
Subsystem and the Real Time Subsystem, and the platform resources needed for them
to functi on. Thes e are sh own in the dark er tinte d area of the hig h-level block di agram .
A third major subsystem, the Media Storage Subsystem, is external to the media
platform.
Configuration
Control
User I/F
Application
Subsystem
Platform resources
The platform resources provide the infrastructure necessary to operate, interconnect,
and integrate all the components of the Application and Real Time Subsystems. The
platform resources include the multi-slot PCI bus, the video & audio crosspoint fabric,
the power supply, and system cooling.
Applications subsystem
Video I/O
IPM
Channel
Subsystem
Platform Resources
High-level Block Diagram
Media Networking
Audio I/O
Real Time
Media Storage
Subsystem
Fibre
Channel
0625-4
The Applications Subsystem is a Windows NT computer subsystem in a standard
NLX single board computer form factor. The Applications Subsystem provides a
platform for runni ng Wi ndows b ased appli catio ns tha t co nfigu re an d contr ol t he Real
Time Subsystem both locally and remotely.
26 Profile XP Service Manual 23 July 2004
Real Time subsystem
The Real Time Subsystem contains a real time processor and peripheral devices and
runs the VXWorks operating system.The Real Time Subsystem manages all the
hardware involved in controlling the flow of video, audio, and timecode in and out of
the system. This includes video I/O boards, audio I/O boards, video compression
boards, an d networking and storage. The Real Time Subsy s tem is controlled by
applications running on the Applications S ubsystem using Inter-Processor Messaging
channels (IPM). It is responsible for the execution of events on the play time line.
Media storage subsystem
NOTE: If your P r ofile XP Medi a Platform is part of an Open SAN, refer to th e
Open SAN Installation Guide for information about media storage.
The Storage Subsystem is where the video, audio, timecode and other media related
data is stored. This storage system is made up of one or more external RAID level 3
storage chassis containing Fibre Channel disks. The Profile XP Real Time Subsystem
controls re ad /w rit e dis k op e rati ons by se n din g SCSI pr oto col com man ds o ver one or
more Fibre Channel links.
Profile XP system overview
23 July 2004 Profile XP Service Manual 27
Preface
28 Profile XP Service Manual 23 July 2004
Chapter
1
Characterizing the problem
This is your first step in diagnosing the problem you are having with your Profile XP
Media Platform. The information presented here and the questions asked will enable
you to:
• Determine the nature of the problem
• Direct you to the area of the manual that deals more specifically with the problem
you are experiencing
You will also find brief discussions of the diagnostic aids available on the media
platform. In cases where the error message carries with it the remedy to the cause, you
will not need to go beyond this chapter.
Localizing the problem
In determining the nature of the problem, there are four questions that will in most
cases help you localize the problem to one of the three major subsystems.
What was the media platform doing when the problem occurred?
Another wa y to ask this would be, “What were you doing w ith the media platform
when the problem occurred?” or “How were you using the media platform when the
problem occurred?” This can include “When did the problem occur?”
• Does the problem occur at start-up?
Any failure before the desktop ap pears is mos t likely a Windows NT b oot proble m. If
you are experiencing boot problems, refer to Chapter 2, Troubleshooting Windows NT
boot proble ms, which covers the potential problems you can encounter during the
WindowsN T boot sequence.
• Can you record and play video, audio, and timecode?
Record and play problems can have a number of causes. The most frequent problems
result from a change in configuration, or cables being accidentally disconnected or
misconnected. R efer to Chapt er 3, Troubleshooting video problems, Chapter 4,
Troubleshooting audio problems, or Chapter 5, Troubles hooting tim ecode probl ems
for help determining those problems.
If an automatic controller is used to operate the media platform, refer to Chapter 9,
Troubleshooting channel control problems for dealing with possible problems cau sed
by controller interface problems.
• Is there a problem with the video network?
If you are having network problems such as an inability to access other Profile
systems on the network see Chapter 7, Troubleshooting video network problems,
which deals with possible problems in the fibre channel or ethernet video network
systems.
23 July 2004 Profile XP Service Manual 29
Chapter 1 Characterizing the problem
What has changed?
If the media platform has been working, but has suddenly developed a problem, think
of what has changed in the system.
• Have you changed resources for any of the channels?
• Have you installed any software?
• Have you installed or removed a board?
If reversing the changes restores the system, perhaps there is a problem with the
software or hardware that was installed or removed.
What error indications wer e repo rted by the NetCentral system?
The NetCentral system monitors the operational status of the media platform, keeping
track of a number of operating parameters and the health of the circuit boards. Many
of the messages displayed by the NetCentral system contain the remedy for a problem
along with the notification. NetCentral also generates log files that you can use to help
determine where and when faults have occurred. Refer to “Viewing logs” on
page 134.
What attempts have you made to remedy the problem?
Keep track of efforts you make to remedy your problem. In the event that you need to
contact Grass Valley Support, this information can greatly assist the person working
with you to isolate and correct the problem.
Readily diagnosed problems
Many problems are easily diagnosed because they are primarily hardware faults that
are indicated by messages at boot time or because they generate a NetCentral Alarm
or an Attention message.
• Power-supply fa ilure
• Fan failure
• Temperature (fans/filter/overload)
• Applic a ti on s pr oc es s or boot failur e
Any of the plug-in circuit boards in the media platform will generate a NetCentral
Alarm message if the board fails. This message states the name of the board and its
slot location in the Profile XP media platform, and recommends that you replace the
board.
30 Profile XP Service Manual 23 July 2004
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