CSX300-09
IMAGE SCANNER
USER’S MANUAL
MANUAL NO. CSX300-UM-151
TO ENSURE SAFE AND CORRECT USE
r
•To ensure the safe and correct use of your Image Scanner, read this manual thoroughly
prior to use.
• After reading this manual, store it in a safe place for reference as necessary.
• Do not allow small children to touch the Image Scanner.
• The following describes important points for safe operation. Be sure to observe them
strictly.
Conventions Used in This Manual
To ensure the safe and correct use of the Image Scanner as well as to prevent human injury
and property damage, the safety precautions provided in this manual are ranked into the
three categories described below. Be sure to gain a full understanding of the difference
between each of the categories before reading the manual.
Dange
Warning
Caution
Description of Safety Symbols
This category provides information that, if ignored, is highly likely
to cause fatal or serious injury to the operator.
This category provides information that, if ignored, is likely to
cause fatal or serious injury to the operator.
This category provides information that, if ignored, could cause
injury to the operator or physical damage to the Image Scanner.
The symbol indicates information that requires careful attention
(including warnings). The specific point requiring attention is
described by an illustration or text within or next to the
The
symbol indicates an action that is prohibited. Such
prohibited action is described by an illustration or text within or next
to the symbol.
The
symbol indicates an action that must be performed. Such
imperative action is described by an illustration or text within or
next to the symbol.
symbol.
i
SAFETY PRECAUTIONS
Thinner
Benzine
To ensure the safe and correct use of your Image Scanner, be sure to observe the following points.
Installation Precautions
Warning
Do not install the scanner in the vicinity of volatile solvents
such as alcohol or thinner.
• A volatile solvent coming into contact with any of the internal electrical
components may result in a fire hazard or electric shock.
Do not place objects such as those listed below on top of
the scanner.
• Objects such as these coming into contact with any of the internal
electrical components may result in a fire hazard or electric shock.
♦ Metallic objects such as necklaces
♦ Objects such as glasses, vases, houseplants, etc. that contain
water or other fluids
If any of these objects does come into contact with the internal
electrical components immediately turn off the power, remove the
plug from the power outlet, and either contact the store where you
purchased your scanner or your nearest Graphtec representative.
Caution
Do not use the scanner in an unstable location such as on a
slope or a location that is subject to a lot of vibration.
• Such locations may cause the scanner to tip over and cause injuries.
Do not place heavy objects on the scanner.
• Such objects may tip over or fall off, causing injuries.
Do not use sharp, pointed articles on the scanner.
• Such action may impair the scanner’s performance and cause the
scanner to malfunction or break down.
ii
Do not exert pressure on the scanner.
• Such action may impair the scanner’s performance and cause the
scanner to malfunction or break down.
• Such action could cause injury to the operator.
Avoid installing the scanner in any of the following
locations.
• Use in such locations may result in a fire hazard or electric shock.
♦ Excessively humid or dusty locations
♦ Locations exposed to direct sunlight
♦ Locations exposed to high temperatures
♦ Locations near flames or moisture
Do not install, use, or store the scanner in a location that
does not meet the specified temperature and humidity
ranges.
• Such location may impair the scanner’s performance due to
deformation or damage, and cause the scanner to malfunction or
break down.
Do not install, use, or store the scanner in a location subject
to excessive mechanical vibration or electrical noise.
• Such location may impair the scanner’s performance and cause the
scanner to malfunction or break down.
Leave plenty of space around the scanner.
• Leave sufficient space for operations in front of and behind the
scanner.
When using the scanner on a desktop
At least
300 mm
At least 200 mm
At least 300 mm
At least
300 mm
iii
Power Supply Precautions
Prohibited
Specified
rating
Warning
Do not damage the power cable, or modify it in any way.
Moreover, do not place heavy objects on the power cable,
pull on the cable, or bend it excessively.
• There may be current leakage from the damaged parts, resulting in a
fire hazard or electric shock.
• Do not unplug or plug in the power cable when y our hands are wet.
Such action may result in electric shock.
Do not connect multiple devices to the same power outlet.
• Use of the scanner in such a condition may result in a fire hazard or
electric shock.
Do not bundle or tie-wrap the power cable.
• Use of a bundled power cable may result in a fire hazard or
electric shock.
Make sure that the power cable is firmly inserted into the
power outlet.
• Use of a power cable when the plug is not completely inserted into
the power outlet may result in a fire hazard or electric shock.
Do not use a power cable other than the one supplied with
your scanner.
• Use of a different power cable may result in a fire hazard or electric
shock.
Do not connect the inkjet printer to a non-rated power
supply.
• Use of a different supply voltage may result in electrical shock or a
fire hazard due to current leakage.
Before disconnecting or reconnecting the power cable, be
sure to turn off the scanner.
• Failure to do so may impair the scanner’s performance and cause the
scanner to malfunction or break down.
• Failure to do so may result in electric shock.
iv
Caution
When disconnecting the power cable, be sure to hold on to
the plug, and not pull on the cable itself.
• Pulling on the cable will expose the core wires, or cause damage
such as broken wires. Current leakage from the exposed or damaged
areas may result in a fire hazard or electric shock.
Before cleaning the scanner, be sure to unplug the power
cable from the power outlet.
• Failure to do so may result in electric shock.
Do not allow dust or metallic matter to adhere to the power
plug.
• If the power plug becomes dirty, thoroughly wipe it clean.
• The use of a dirty power plug may result in a fire hazard or electric
shock.
As a general rule, do not use an extension cord.
• Use of an extension cord may result in a fire hazard or electric shock.
If you must use an extension cord, unbundle it, and make sure that
the power plug is firmly inserted into the extension cord socket.
Make sure that the power plug can be readily unplugged at
any time, and that there are no objects placed in its vicinity.
• Objects placed in the vicinity of the power plug will prevent its removal
in an emergency.
v
Handling Precautions
Warning
Do not disassemble or modify the scanner.
• Such actions may result in a fire hazard or electric shock.
If the scanner makes an unusual noise, generates
smoke, overheats, emits a strange odor, or otherwise
functions abnormally, immediately turn off the power,
remove the plug from the power outlet, and either
contact the store where you purchased your scanner
or your nearest Graphtec representative.
• Use of the scanner in such a condition may result in a fire
hazard or electric shock.
Do not use flammable aerosols or similar products in
the vicinity of the scanner.
• The gas contained in the spray may cause a fire hazard or
electric shock if it comes into contact with the scanner’s internal
electrical components.
Before moving the scanner, make sure that the power
button is in the “off” position and that the power plug
has been removed from the power outlet.
• If the scanner is moved while it is still plugged into the power
outlet, the power cable may be damaged and cause a fire
hazard or electric shock.
If the scanner is damaged from being dropped or other
impact, turn off its power and remove the power plug
from the power outlet.
•Use of the scanner in such status may result in a fire hazard or
electric shock.
•Request repair by contacting the store where you purchased
your scanner or your nearest Graphtec representative.
•Never try to perform repair yourself. Repair work by
inexperienced personnel is extremely dangerous.
vi
Caution
Take care not to drop metallic items such as paper clips
or staples, or spill water, other fluids or flammable
solvents (alcohol, benzene, thinner, etc.) inside the
scanner .
• Metallic items or fluids coming into contact with the internal
electrical components may result in a fire hazard or electric shock.
If such items or fluids fall or are spilled inside the scanner,
immediately turn off the power, remove the power plug from the
power outlet and either contact the store where you purchased
your scanner or your nearest Graphtec representative.
Do not insert your hands inside the scanner during a
scanning operation or when a document is being fed.
• Moving parts inside the scanner may cause injuries.
If the scanner will not be used for an extended length of
time, such as at night, turn off the power button as a
safety precaution.
• In addition, if the scanner will not be used for longer periods of
time, such as a long weekend, remove the power plug from the
power outlet as an additional safety precaution.
vii
Maintenance and Inspection Precautions
Warning
Be sure to turn off the power and remove the power plug
from the power outlet before performing any cleaning
operations.
•Failure to do so may result in a fire hazard or electric shock.
Moreover, there is a risk of injury if the scanner starts to move
during a cleaning operation.
To clean the scanner, use a cloth that has been
dampened with neutral detergent and then well wrung
out. Do not use volatile solvents such as alcohol,
benzene or thinner to clean the scanner.
• A volatile solvent coming into contact with any of the internal
electrical components may result in a fire hazard or electric shock.
Do not attempt to lubricate the scanner’s mechanisms.
• Such action may impair the scanner’s performance and cause the
scanner to malfunction or break down.
• Such action may cause a fire hazard or electric shock due to a
short circuit or overheating.
Detergent
Neutral
Caution
At least once a year, remove the power plug from the power outlet and clean the
prongs and surrounding areas.
•A build-up of dust may result in a fire hazard.
When cleaning or checking the inside of the scanner, make sure that metallic objects
such as a necklace or bracelet do not come into contact with any of the internal
components.
• Such actions may result in injuries or an electric shock.
When removing a document that has become jammed inside the scanner, take care
not to cut your fingers on the edges of the document.
• Such actions may result in injuries.
viii
WARNING
Only computers or peripherals (computer input/output devices, terminals, printers, etc.)
certified as complying with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules, may be attached to this product when this product is operated in a
residential environment. Operation with non-certified peripherals is likely to result in
interference to radio and TV.
FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT
"This equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help."
ix
INTRODUCTION
Thank you for choosing the Graphtec CSX300-09 Image Scanner.
Please read this manual thoroughly before attempting to use your new product to ensure that you
use it safely and correctly.
Notes on this Manual
(1) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, without the prior written permission of Graphtec Corporation.
(2) The product specifications and other information in this manual are subject to change without
notice.
(3) While every effort has been made to provide complete and accurate information, please contact
your nearest Graphtec representative if you find any unclear or erroneous information or wish to
make other comments or suggestions.
(4) Notwithstanding the stipulation in the preceding paragraph, Graphtec Corporation assumes no
liability for damages resulting from either the use of the information contained herein or the use
of the product.
Registered T rademarks
All names of companies, brands, logotypes, and products appearing in this manual are the
trademarks or registered trademarks of their respective companies.
Copyright
This User’s Manual is copyrighted by Graphtec Corporation.
International ENERGY STAR® Program
As an ENERGY STAR®* Partner, Graphtec. has determined that this product
meets the ENERGY STAR
* The International ENERGY STAR® Office Equipment Program is a global program
that promotes energy saving through the use of computer and other office
equipment. The program backs the development and dissemination of products
with functions that effectively reduce energy consumption. It is an open system in
which businesses can participate voluntarily. The targeted products are office equipment such as
computers, monitors, printers, faxes, copiers. Their standards and logos are uniform among
participating nations.
®
guidelines for energy efficiency.
I
Usage precautions
Do not lift or move the scanner by holding the top cover section, as doing so may damage the
scanner. Always lift the scanner by holding the underside.
OK
NG
Top cover section
Take care not to get your fingers caught in the gap between the top cover and the scanner unit when
opening and closing the top cover.
Top cover
<Closing the top cover>
Keep your hands away from the front of the
scanner when closing the top cover.
Always ensure that you open the top cover and remove the cushion material before using the
scanner. (See Section 4.1, “Opening and Closing the Top Cover”.)
<Opening the top cover>
Do not hold the rear section of the
top cover when opening it.
Top cover
Scanner warm-up
A warm-up period is not usually required for the CSX300-09. However, if you plan to scan a color
document (in particular a document with many light colors), we recommend that you allow the
scanner to warm up for 10 minutes before scanning the document.
II
CONTENTS
TO ENSURE SAFE AND CORRECT USE ................................................................................... i
SAFETY PRECAUTIONS
Installation Precautions.................................................................................................. ii
Power Supply Precautions............................................................................................ iv
Handling Precautions.................................................................................................... vi
Maintenance and Inspection Precautions....................................................................viii
INTRODUCTION
Notes on this Manual ......................................................................................................I
Registered Trademarks ...................................................................................................I
Copyright ........................................................................................................................ I
International ENERGY STAR
Usage precautions......................................................................................................... II
Scanner warm-up .......................................................................................................... II
CHAPTER 1 BEFORE USING THE SCANNER
1.1 Checking the Contents of the Package ..........................................................................1-1
1.2 Part Names and Functions.............................................................................................1-2
Front View/Control Panel ............................................................................................1-2
Rear View ...................................................................................................................1-3
1.3 Assembling the Scanner ................................................................................................1-4
Attaching the document support plates ......................................................................1-4
Attaching and using the cable clamp ..........................................................................1-4
®
Program .........................................................................I
CHAPTER 2 CONNECTION AND PREPARATIONS
2.1 Connecting to the Pow er Supply....................................................................................2-1
2.2 Turning the Power On and Off........................................................................................2-2
Turning the Power On .................................................................................................2-2
Turning the Power Off .................................................................................................2-2
Notes on the power-saving mode ...............................................................................2-3
2.3 System Requirements....................................................................................................2-4
Recommended environment.......................................................................................2-4
2.4 Connecting the Scanner to a Computer.........................................................................2-5
USB Connection .........................................................................................................2-5
2.5 Installing the Driver Software .........................................................................................2-6
For Windows Vista ......................................................................................................2-6
For Windows XP .........................................................................................................2-8
For Windows 2000 ....................................................................................................2-10
2.6 Checking the Interface Connection ..............................................................................2-12
For Windows Vista ....................................................................................................2-12
For Windows XP .......................................................................................................2-13
For Windows 2000 ....................................................................................................2-14
2.7 Installing the Scanning Master 21+ Application ...........................................................2-15
Operating environment .............................................................................................2-15
Installation procedure ...............................................................................................2-15
CHAPTER 3 LOADING A DOCUMENT
3.1 Compatible Document Types .........................................................................................3-1
3.2 Loading a Document ......................................................................................................3-2
III
3.3 Handling Documents According to their Material and Thickness...................................3-4
3.4 Distance Correction........................................................................................................3-5
3.5 Using the Carrier Sheet..................................................................................................3-6
CHAPTER 4 DAILY MAINTENANCE
4.1 Opening and Closing the Top Cover...............................................................................4-1
4.2 Cleaning the Feed Rollers..............................................................................................4-2
4.3 Cleaning the Document support Rollers ........................................................................4-3
4.4 Cleaning the Gap Rollers ...............................................................................................4-4
4.5 Cleaning the Push Rollers..............................................................................................4-5
4.6 Cleaning the Image Sensors (Transparent Contact Plates) ...........................................4-6
4.7 Cleaning the Sensors.....................................................................................................4-7
4.8 Removing a Jammed Document....................................................................................4-8
4.9 Scanner Calibration........................................................................................................4-9
Preparation and checks ..............................................................................................4-9
Launching the Scanner Adjustment Program .............................................................4-9
Calibration.................................................................................................................4-10
CHAPTER 5 TROUBLESHOOTING PROCEDURES
5.1 The scanner Is turned on but doesn’t operate at all.......................................................5-1
5.2 The scanner operates improperly after connection to the computer..............................5-1
5.3 The control panel’s red ERROR LED is lit......................................................................5-1
5.4 The control panel’s red ERROR LED is flashing............................................................5-2
5.5 The document isn’t properly fed to the initial scanning position.....................................5-2
5.6 The scanned image data is completely white or completely black.................................5-2
5.7 The image quality has dropped......................................................................................5-2
5.8 The scanned data is incorrectly aligned.........................................................................5-3
5.9 Smudges not appearing in the original document appear in the scanned data .............5-3
5.10 The color intensity of the image data differs ..................................................................5-3
5.11 The document length differs from the scanned data length...........................................5-4
5.12 Stripes or moire patterns which are not
in the original document appear in the scanned data .................................................5-4
5.13 The scanned image data is distorted .............................................................................5-4
5.14 The scanned image data is patchy ................................................................................5-4
5.15 The document cannot be fed correctly...........................................................................5-4
APPENDIX
Appendix A Options and Consumables................................................................................... A-1
Appendix B Specifications .......................................................................................................A-2
Appendix C External Dimensions ............................................................................................ A-3
INDX................................................................................................................................................I-1
IV
CHAPTER 1 BEFORE USING THE SCANNER
CSX
1.1 Checking the Contents of the Package
Check to confirm that all of the items shown below are present. If any item is missing, promptly
contact the store where you purchased your scanner or your nearest Graphtec representative.
Power cable ...1
Scanner unit ...1
USB cable ...1Cable clamp ...1
Document support plates ...1
Driver software ...1
Calibration sheet ...1 Cleaning paper ...1 pack
USER’S MANUAL ...1
CSX
300-09
IMAGE SCANNER
USER’S MANUAL
MANUAL NO.CSX300-UM-151
Scanner unit Power cable USB cable Cable clamp Document support plates Calibration sheet Cleaning paper Driver software User’s Manual
1-1
1.2 Part Names and Functions
Front View/Control Panel
(2) Paper sensors
(4) Document guides
(1) Top cover
(3) Top cover open levers
Control Panel
(5) POWER button/LED
(6) PAPER LED
(7) ERROR LED
(8) EJECT key
(9) STOP key
Front View
(1) Top cover....................... Open the top cover to clean the document hold-down unit and
transparent contact plates.
(2) Paper sensors............... These sense whether a document is present in the scanner.
(3) Top cover open levers ... Press these levers to open the top cover.
If the top cover is opened during a scanning operation, the operation will
be stopped compulsorily.
(4) Document guides .......... Use these guides to determine the position of a document when you
load the document.
Control Panel
(5) POWER button/LED (blue)
................................ Controls the on/off status of the power supply to the scanner.
Lit: The scanner is turned on.
Flashing: Flashes when the scanner is in power-saving mode.
Unlit: The scanner is turned off.
(6) PAPER LED (green)...... Lit: Lights when a document has been loaded.
Flashing: Flashes while image data is being scanned.
Unlit: Normal status (Local status).
(7) ERROR LED (red)......... Lit: Lights to indicate a hardware error.
Flashing: Flashes when any of the following occurs:
A document is detected during the self-test when the scanner is turned on
•
• When a paper jam is detected
• When the top cover is open
• When the document length is shorter than the specified scan length*1
*1 When "Confirm" has been selected for the End-of-paper Processing
setting in the driver software
Unlit: Normal status
(8) EJECT key .................... Press this key to feed the document.
If this key is pressed when the scanner is in document-loaded status, the
document-loaded status is canceled and the document is ejected to the
front of the scanner.
If this key is pressed after the scanning operation has been canceled or
after scanning of the document was halted partway through the
scanning operation, the document-loaded status is canceled and the
document is ejected to the rear of the scanner.
1-2
(9) STOP key ...................... Compulsorily stops scanning/feeding of the document.
If the ERROR LED flashes when the top cover is in the closed status,
press this key to suspend the scanning operation and check whether a
paper jam has occurred.
Rear View
(14) Cable clamp
(10) USB connector
(11) Power inlet
(12) Main power switch
(13) Document support plates
(10) USB connector............ Used to connect the USB interface cable.
(11) Power inlet................... Used to connect the power cable.
(12) Main power switch....... Used to turn the main power supply on or off.
(13) Document support plates
................................ Used to support the document that is being ejected.
(14) Cable clamp ................ Used to bundle the power cable and USB cable together and fasten
them in place.
1-3
1.3 Assembling the Scanner
Please see the separate Stand Assembly Instruction Manual for instructions on how to
assemble the stand.
Attaching the document support plates
Always be sure to install the document support plates, irrespective of the type of documents
to be scanned.
(1) Take one of the document support plates provided, and insert its hooks into the slots at
the rear of the scanner. Insert the hooks from the top of the slots.
Document support plateHooks
(2) Attach the other document support plates in the same manner.
Checkpoint
Detach the document support plates when moving or packing the scanner. Lift the
plates up and out of the slots to detach them.
Attaching and using the cable clamp
Attach the cable clamp to the scanner, and then pass the power cable and USB cable
through the clamp to fasten them in place.
Caution
Be sure to attach the cable clamp to the scanner and use it to fasten the power
cable and USB cable in place. Failure to do so may affect the scanning operation.
Attaching the clamp
(1) Using a soft cloth that has been soaked in water or diluted neutral detergent and then
firmly wrung out, wipe off any dust or dirt on the surface of the attachment location
before attaching the cable clamp.
Cable clamp attachment location
1-4
(2) Wipe the area once again with a soft, dry cloth to thoroughly remove any traces of
moisture.
(3) Peel off the adhesive sticker on the rear of the clamp and then attach the clamp to the
scanner.
Cable clamp
Using the clamp
(1) Pull up the latch at the top of the cable clamp to open the clamp.
Latch
(2) Pass the power cable and the USB cable through the cable clamp, and then close it.
USB cable
Power cable
1-5
CHAPTER 2 CONNECTION AND PREPARATIONS
2.1 Connecting to the Power Supply
Connect one end of the power cable provided to the scanner’s power inlet and the other end to an
AC power outlet of the rated supply voltage.
AC power outlet
Power inlet
Power cable
Caution
Be sure to use the cable clamp provided with the scanner to fasten the power
cable in place. Please see “Attaching and using the cable clamp” in Section 1.3,
“Assembling the Scanner” for further details.
2-1
2.2 Turning the Power On and Off
The LED (blue) on the [POWER] button changes as follows to indicate the scanner's power supply
status.
• Unlit: The scanner is turned off.
• Lit: The scanner is turned on.
• Flashing: Flashes when the scanner is in power-saving mode.
Turning the Power On
(1) Connect the power cable.
(2) Turn on the main power switch (the | side).
ON
(3) Press the [POWER] button on the scanner's control panel.
When the scanner is in the power-on status, the [POWER] button LED lights blue.
ON
Turning the Power Off
Press the [POWER] button on the scanner's control panel.
When the scanner is in the power-off status, the [POWER] button LED is extinguished.
OFF
C
heckpoint
Caution
• After the scanner has been turned off, wait at least five seconds before turning it
on again.
• If you do not plan to use the scanner for any length of time, turn off the main
power switch (the O side).
Do not turn off the main power switch (the O side) on the rear of the scanner while
the scanner is the power-on status.
2-2
Notes on the power-saving mode
The scanner automatically switches to power-saving mode (the blue LED on the power button
flashes) after approximately 12 minutes have elapsed without a document being loaded in the
scanner. To return the scanner to normal status (Local status), press either the [STOP] or the
[EJECT] key.
To cancel the
power-saving mode
Checkpoint
If a document has been loaded in the scanner, the scanner will not switch to
power-saving mode.
2-3
2.3 System Requirements
The minimum system requirements for running the scanner’s hardware and software are listed below.
• Operating system: Windows 2000 Professional, XP Professional, XP Home Edition, or Vista
• CPU: Pentium III, 1 GHz
• Memory: 256 MB or more
• Monitor: 1024 x 768 pixels, True Color or higher
• Disk space: At least 10 GB*
• Mouse
• Interface: USB 2.0 interface
*1 When the length of A0 or more is treated, the hard disk space is needed further.
Recommended environment
• CPU: Pentium 4, 2 GHz
• Memory: 1 GB or more
• Disk space: At least 30 GB
• USB 2.0 interface (that comes standard with your computer)
1
Checkpoint
Use with a system configuration below the recommended specifications will affect
the scanning speed and prevent the scanner from operating to its specified
capabilities. Moreover, colors may not be displayed correctly if the number of
colors that the monitor can display is 256 or less.
To edit an A1-size or larger grayscale document with a resolution of 400 dpi or
higher, or a 24-bit color document, you may need more than the recommended
memory sizes above.
2-4
2.4 Connecting the Scanner to a Computer
USB Connection
A USB cable is used to connect the scanner to the computer, via the respective USB
interface connectors. The connectors at the computer and scanner ends of the USB cable
have different shapes. Make sure that the cable is oriented correctly before making the
connection.
Make sure that both the scanner and the computer are in the power-off status when
connecting them.
Important
Caution
C
heckpoint
USB interface connector
USB cable
• Make sure that the USB cable is firmly inserted into the interface connectors.
• The operation of the scanner cannot be guaranteed in the following cases:
♦♦
♦ When the cable is connected to a USB hub or an add-on USB board.
♦♦
♦♦
♦ When you are using a custom-built computer or one that you have modified.
♦♦
♦♦
♦ When you are using a cable that is longer than 3 meters in length.
♦♦
(Please use the USB cable that is provided with your scanner.)
• Do not perform any of the following actions:
♦♦
♦ Remove or reinsert the cable while you are installing the driver.
♦♦
♦♦
♦ Remove or reinsert the cable while starting up the computer or the scanner.
♦♦
♦♦
♦ Remove or reinsert the cable while transferring data.
♦♦
♦♦
♦ Connect two or more scanners to a single computer.
♦♦
Be sure to use the cable clamp provided with the scanner to fasten the USB cable
in place. Please see “Attaching and using the cable clamp” in Section 1.3,
“Assembling the Scanner” for further details.
Please see the separate “Quick Start Guide” for the scanner driver installation
procedure.
Computer
2-5
2.5 Installing the Driver Software
C
heckpoint
The procedure outlined below is based on the requirement that you are logged on to
Windows with administrator rights. Consult your Windows manual and Windows Help for
more information.
For Windows Vista
(1) Use the USB cable to connect the scanner to the computer, and then turn on the
computer.
(2) When Windows starts up, insert the CD-ROM supplied with the scanner into the CD-
ROM drive.
(3) Turn on the power to the scanner.
(4) The screen shown below is displayed. Click "Locate and install driver software
(recommended)".
(5) The User Account Control screen is displayed. Click [Continue] to proceed with the
installation.
(6) The screen shown below is displayed. Click "Don't search online".
(7) The screen shown below is displayed. Click "I don't have the disc. Show me other
options."
2-6
(8) The screen shown below is displayed. Click "Browse my computer for driver software
(advanced)".
(9) The screen shown below is displayed. Click [Browse] and either select the [DRIVER]
folder in the CD-ROM drive or enter a CD-ROM drive name and \DRIVER using the
keyboard.
Example: For drive E, enter "E:\DRIVER".
(10)Click [Next]. The wizard will start searching for the driver.
(11)The screen shown below is displayed. Click [Install] to proceed with the installation.
2-7
(12)The screen shown below is displayed when the wizard has finished installing the driver.
Click the [Close] button to close the "Found New Hardware" wizard.
(13)The Windows Vista desktop appears, and the scanner is recognized by the computer.
For Windows XP
(1) Use the USB cable to connect the scanner to the computer, and then turn on the
computer.
(2) When Windows starts up, insert the CD-ROM supplied with the scanner into the CD-
ROM drive. The “Start” screen opens automatically. Click the [Quit] button to close the
“Start” screen.
(3) Turn on the power to the scanner.
(4) When Windows XP starts up, the following screen appears (if Service Pack 2 has not
been installed, the screen shown in (5) below appears). Select the option “No, not this
time” and then click [Next].
(5) If Service Pack 2 has not been installed, the following screen appears. Select the option
“Install from a list or a specific location (Advanced).” and then click [Next].
2-8
(6) The screen shown below is displayed. Select the option “Search for the best driver in
these locations” and select the check box entitled “Include this location in the search.”
Click [Browse] and either select the [DRIVER] folder in the CD-ROM drive or enter a CD-
ROM drive name and \DRIVER using the keyboard.
Example: For drive E, enter "E:\English\DRIVER".
(7) Click [Next]. The wizard will start searching for the driver.
(8) The screen shown below is displayed. Read the explanation and make sure that you
understand the contents.
To continue the installation, click [Continue Anyway].
(9) The screen shown below is displa yed when the wizard has finished installing the driver.
Click the [Finish] button to close the “Welcome to the Found New Hardware” wizard.
(10)The Windows XP desktop appears, and the scanner is recognized by the computer.
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For Windows 2000
(1) Use the USB cable to connect the scanner to the computer, and then turn on the
computer.
(2) When Windows starts up, insert the CD-ROM supplied with the scanner into the CD-
ROM drive.
(3) Turn on the power to the scanner.
(4) The screen shown below appears. Click [Next] to move to the “Install Hardware Device
Drivers” screen.
(5) When this screen is displayed, select the option “Search for a suitable driver for my
device (recommended)” and then click [Next] to display the “Locate Driver Files” screen.
(6) When this screen is displayed, select the check box entitled “Specify a location” and click
[Next].
(7) The screen shown below is displayed. Click [Browse] and either select the [DRIVER]
folder in the CD-ROM drive or enter a CD-ROM drive name and \DRIVER using the
keyboard.
Example: For drive E, enter "E:\English\DRIVER".
Click [OK]. The wizard will start searching for the driver.
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(8) The screen shown below is displayed when the wizard has finished searching. Click
[Next].
(9) The screen shown below is displayed. Read the explanation and make sure that you
understand the contents.
To continue the installation, click [Yes].
(10)The screen shown below is displayed when the wizard has finished installing the driver.
Click the [Finish] button.
(11)The Windows 2000 desktop appears, and the scanner is recognized by the computer.
2-11
2.6 Checking the Interface Connection
For Windows Vista
(1) Launch the Control Panel using the [Start] menu on the Windows desktop.
(2) Click "Hardware and Sound" to display the screen shown below.
(3) Click "Scanners and Cameras" to display the screen shown below.
Check that "Graphtec CSX300-09" is displayed here.
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For Windows XP
(1) Launch the Control Panel using the [Start] menu on the Windows desktop.
(2) The screen shown below is displayed when you click on the “Printers and Other
Hardware” icon.
(3) The screen shown below is displayed when you click on the “Scanners and Cameras”
icon.
Check that “Graphtec CSX300-09” is displayed here.
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For Windows 2000
(1) Launch the Control Panel using the [Start] menu on the Windows desktop.
(2) The screen shown below is displayed when you click on the “Scanners and Cameras”
icon.
Check that “Graphtec CSX300-09” is displayed here.
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2.7 Installing the Scanning Master 21+ Application
Scanning Master 21+ "OPS112" is a software application for using a Graphtec scanner to scan
image data.
Operating environment
Windows 2000 Professional, XP Professional, XP Home Edition or Vista
Installation procedure
The following steps are explained using the Windows 2000 screens.
(1) Start up Windows 2000.
(2) Insert the CD-ROM supplied with the scanner into the CD-ROM drive.
(3) Select "Run" from the [Start] menu on the Windows desktop.
(4) Enter the CD-ROM drive name and "\English\OPS112\SETUP.EXE" as the name of the
file that you wish to open.
Example: For drive E, enter "E:\ English\OPS112\SETUP.EXE" in the box.
(5) Click [OK] to run the "OPS112" setup program. From this point on, follow the set-up
program's instructions to install the OPS112 application.
If the application has been properly installed, "Scanning Master 21+" will be added to the
[Start] menu on the Windows desktop.
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heckpoint
For more details, open the "README.TXT" file provided on the CD-ROM.
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CHAPTER 3 LOADING A DOCUMENT
3.1 Compatible Document Types
Because the scanner scans a document while feeding it, the document types that it can scan are
subject to the following restrictions.
Compatible Media Widths for Scanning
Documents with a maximum width of 965 mm
Size ANSI Architectural Size ANSI Engineering
A9 x 12 in A 8.5 x 11 in
B 12 x 18 in B 11 x 17 in
C 18 x 24 in C 17 x 22 in
D 24 x 36 in D 22 x 34 in
E 36 x 48 in E 34 x 44 in
Compatible Media Lengths for Scanning
Documents up to approximately 16 m in length can be scanned.
However, the actual document length that can be scanned is limited by the available memory
(hard disk or other data storage device) of the computer to which the scanner is connected,
and also by the grade of the document being scanned.
Compatible Document Thicknesses for Scanning
The CSX300-09 cannot scan a document that is thicker than 1.6 mm.
When using the carrier sheet that is available as an option, ensure that the combined
thickness of both the document and carrier sheet does not exceed 1.6 mm.
Moreover, documents of an uneven thickness cannot be scanned.
Note: The carrier sheet alone is 0.2 mm thick.
Compatible Media Grades and Thicknesses for Scanning
Media Grades
• The scanning precision is guaranteed for the special chart (Mylar) used in the test (see
APPENDIX B, “SPECIFICATIONS”).
• The compatible media types are listed below.
♦ High-grade paper: 60 g/m
♦ Tracing paper: 50 to 55 g/m
♦ Mylar: 50 µm
♦ Copy paper
♦ Diazo photo-sensitive paper
Be sure to use the carrier sheet that is available as an option when scanning a document
where the ink or toner comes off when it is rubbed. If the carrier sheet is not used, there is a
risk of the document feed path becoming stained, and causing subsequent documents to
become stained as well.
2
2
3-1
3.2 Loading a Document
How to use the document guides
Insert the document (the surface to be scanned) face up into the scanner until the top edge
of the document contacts the feed rollers. At this time, make sure that the document is
straight and that it is centered in the scanner.
(1) With the top cover in the closed status, turn on the scanner’s power supply.
(2)
Move the document guides to the left and right until they are adjusted to the document width.
(3) Place the document between the document guides, and then insert the document into the
gap between the top cover and the document-scanning tab le , making sure that it is straight.
(4) When the preset delay time specified in the driver software has elapsed, the rollers start
turning to automatically feed the document to the position to start scanning. The
document is now loaded.
(5) After the document has been loaded, move the document guides back to the position
where the
document may get damaged if it is fed at an angle.
Document edge
dotted lines can be seen. If the guides are not moved, the
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heckpoint
Document guides
Document-scanning table
Document to be scanned
Top cover
Insert in this directionInsert in this direction
There are two document setting modes available (set by the driver software).
• The rollers start turning at a preset delay time after the document has been
inserted so that they automatically feed the document to the position to start
scanning.
• The rollers start turning when the [EJECT] key on the control panel is pressed
after a document is inserted so that they automatically feed the document to
the position to start scanning. (Manual loading)
If you want to reload the document, press the [EJECT] key to eject the
document. Reload the ejected document.
When the document has been loaded, the [PAPER] LED (green) lights.
If the PAPER LED does not light after the document feed operation has stopped,
press the EJECT key to eject the document.
Caution
• If the document is inserted at an angle, the image may be scanned in at an angle
or a scanning error may occur. Make sure that the document is aligned with the
document guides when it is inserted.
• When the scanner has been turned on, the automatic feed operation starts after
the specified interval of approximately three seconds has elapsed.
• Load the document in the scanner with the surface to be scanned face up.
• Do not place anything other than the document to be scanned on the document-
scanning table. If you do so, the scanner rollers may start rotating, which is
extremely dangerous.
3-2
Caution
• The document may not be fed in correctly if it is curled. The carrier sheet that is
available as an option should be used for curled documents (see Section 3.5,
“Using the Carrier Sheet” for details).
• Load the document in the center of the scanner, as the document may be fed in
at an angle and not scanned correctly if it is significantly off-center.
• Load the document in the center of the scanner. If it is significantly off-center, the
document may shift and may not be scanned correctly.
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3.3
Handling Documents According to their Material and Thickness
The following problems may occur, depending on the thickness and surface condition of the
document being scanned.
• The document cannot be loaded.
• Scanning of the document stops half-way through.
• The document slips (resulting in displaced images).
• The end of the document is not scanned.
Such problems may be avoided by taking the following corrective measures.
•Lower the scanning speed.
Follow the procedure given below to reduce the scanning speed, using the values given in
the following table as a guideline.
Quality: When “High Quality” has been selected
Thickness
(mm) 200 300 400 600 800 1200
0.65 to
Note: These values are suggested as a guideline only. The actual values will vary according to the type of
4th from the left 6th from the left 6th from the left 5th from the left 6th from the left Standard
0.8
0.8 to
6th from the left 5th from the left 4th from the left Standard Standard Standard
1.6
document and its condition.
Resolution (dpi)
(1) Start up the “Scanning Master 21+ (OPS112)” software that is provided with your
scanner, and then display the [Scan] screen.
(2) Select the [Options] tab, and then mov e the “Scan Speed” slider to the Low end of
the scale.
• Support the document at the front and the back of the scanner.
Place tables or similar objects in front of and behind the scanner to support the document
while it is being fed.
3-4
3.4 Distance Correction
Corrections to the distance can be achieved using the driver software. The driver software included
with your scanner (“Scanning Master 21+”) enables you to perform distance correction from the
menu Tool
must be set up when a scanned drawing needs to approximate the accuracy of the original drawing
closely. (This is for making fine adjustments to the accuracy of the scanned drawing to suit the quality
of the paper being used.) It is not normally necessary to perform this adjustment.
→→
→ Adjust Scanner in order to adjust the scanning accuracy. The adjustment function
→→
Adjustment method
Perform the distance correction process according to the type of document to be scanned.
Distance correction can be set in a range of ±1%, which remains effective until the scanner’s
power is turned off. The practice of distance correction necessitates that you measure a
vertical line drawn on the document before following the procedure described below.
(1) Choose a document that has one or more vertical lines drawn on it and scan it at a
resolution of 600 dpi (Portrait (vertical) format).
(2) Measure the length of the vertical line of the document and classify it as x (distance on
the document).
(3) Measure the length of the same vertical line in the image data using the command to
measure the distance between two specified points of relative measurement, and classify
it as y (distance after the scan has taken place).
(4) Click on the Distance Correction button in the Adjust Scanner window to open the
Distance Correction window.
(5) Enter the value “x” (distance on the document) and the value “y” (distance after the scan
has taken place) in this window. The values entered here must be within the range of the
distance correction.
(6) Click the OK button to calculate the correction value. The distance will be corrected the
next time a document is scanned.
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3.5 Using the Carrier Sheet
Use the carrier sheet according to the condition of the document to be scanned.
In the case of scanning the following types of media, always place the document in the carrier sheet
that is available as an option before loading it into the scanner.
•To scan a document that is smaller than A4 size or a document of non-standard size
•To scan a document that is as limp as or limper than a newspaper
•To scan a document that tears or becomes damaged easily
•To scan a document that is considerably damaged
•To scan a document that is badly creased
•To scan a curled document
•To scan a transparent or translucent document
•To scan a document to which other pieces of paper have been attached
• When the target document cannot be properly advanced to the initial position of scanning
(because the target document is not flat, or otherwise hard to load in the scanner)
• Curled documents with a width that exceeds A2-size (420 mm)
•Fragile documents with a width that exceeds A2-size (420 mm)
Transparent sheet (top surface)
Insert in this directionInsert in this direction
White surface
(background surface)
Target document
(the surface to be scanned faces up)
As shown in the figure below, place the document in the carrier sheet with the document’s
surface to be scanned face up (against the transparent top sheet). For scanning, load the
carrier sheet into the scanner with the document’s target surface (the transparent top sheet)
face up.
Checkpoint
•The carrier sheet is an option.
• When handling the carrier sheet, be very careful not to scratch or otherwise
damage it.
• If you use the carrier sheet when scanning color documents, the colors may shift
slightly in some cases.
3-6
CHAPTER 4 DAILY MAINTENANCE
4.1 Opening and Closing the Top Cover
Opening the top cover
(1) Turn off the scanner.
(2) Using both hands, push up the left and right open levers on the top cover to unlock them.
While still holding on to the levers, open the cover fully (approximately 47 degrees).
(3) When the top cover is fully open, the fixing stay operates to hold the top cover in place.
Closing the top cover
(1) Press the open cover down gently with both hands to close it.
(2) Check that the left and right open levers are locked into position.
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heckpoint
Caution
If the levers are not locked correctly, the ERROR LED flashes and a scanning
operation cannot be performed.
Take care not to get your fingers caught when opening or closing the cover.
4-1
4.2 Cleaning the Feed Rollers
(1) Turn off the scanner.
(2) Open the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
(3) While rotating the feed rollers, wipe them clean using a soft cloth that has been
moistened with water or a neutral detergent (diluted with water) and firmly wrung out.
(4) Wipe the feed rollers once again using a soft, dry cloth to remove all the moisture.
(5) Close the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
Feed rollers
Caution
Take care not to get your fingers caught in the top cover.
4-2
4.3 Cleaning the Document support Rollers
(1) Turn off the scanner.
(2) Open the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
(3) While rotating the document support rollers, wipe them clean using a soft cloth that has
been moistened with water or a neutral detergent (diluted with water) and firmly wrung
out.
Document support rollers
(4) Wipe the document support rollers once again using a soft, dry cloth to remove all the
moisture.
(5) Close the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
Caution
•Take care not to get your fingers caught in the top cover.
• Scanning may be affected if the document support rollers becomes scratched or
dirty.
4-3
4.4 Cleaning the Gap Rollers
(1) Turn off the scanner.
(2) Open the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
(3) While rotating the gap rollers, wipe them clean using a soft cloth that has been
moistened with water or a neutral detergent (diluted with water) and firmly wrung out.
(4) Wipe the gap rollers once again using a soft, dry cloth to remove all the moisture.
(5) Close the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
Gap rollers
Caution
Take care not to get your fingers caught in the top cover.
4-4
4.5 Cleaning the Push Rollers
(1) Turn off the scanner.
(2) Open the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
(3) While rotating the push rollers, wipe them clean using a soft cloth that has been
moistened with water or a neutral detergent (diluted with water) and firmly wrung out.
(4) Wipe the push rollers once again using a soft, dry cloth to remove all the moisture.
(5) Close the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
Push rollers
Caution
Take care not to get your fingers caught in the top cover.
4-5
4.6
The scanner’s image quality drops when the transparent contact plates over the image sensors
become dirty, so clean the image sensors whenever necessary.
Cleaning the Image Sensors
(1) Turn off the scanner.
(2) Open the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
(3) As shown below, wipe off any soiled areas on the transparent contact plates using a soft
cloth that has been moistened with water or a neutral detergent (diluted with water) and
firmly wrung out.
(Transparent Contact Plates)
Transparent contact plates
(4) Wipe the transparent contact plates once again using a soft, dry cloth to remove all the
moisture.
(5) Close the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
Caution
•Take care not to get your fingers caught in the cover.
• Do not use a commercial cleaner for office equipment, a glass cleaner, or
chemical solvents such as solutions containing alcohol. Moreover, although the
transparent contact plate is not a maintenance part that requires periodic
replacement, it is a consumable part because its surface may receive slight
scratches due to minute particles of dust and other foreign matter. If document
scanning produces unsatisfactory results (unexpected white or black streaks in
the data) due to scratches on the transparent contact plate or other reasons,
please perform the calibration procedure (see Section 4.7, “Scanner
Calibration”). If the scanning results do not improve after calibration, the
transparent contact plate(s) will need to be replaced.
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4.7 Cleaning the Sensors
Accumulated dust on the paper sensors or on the document size detection sensors may prevent the
document from being scanned correctly. The sensors must be cleaned when necessary.
(1) Turn off the scanner.
(2) Open the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
(3) Wipe the two paper sensors or the five document size detection sensors using a cotton
swab.
Paper sensors
(4) Close the top cover as described in Section 4.1 “Opening and Closing the Top Cover”.
Caution
•Take care not to get your fingers caught in the top cover.
• Use a cotton swab or something equally soft to gently wipe the paper sensors or
on the document size detection sensors. Do not use any chemicals to clean the
sensors.
document size detection sensors
4-7
4.8 Removing a Jammed Document
If a document becomes jammed in the scanner during scanning or another operation, follow the
procedure described below to remove the jammed document.
(1) Turn off the scanner.
(2) Open the top cover as described in Section 4.1 “Opening and Closing the Top Cover”.
(3) If the document is jammed at the front, remove the document by pulling it forward.
(4) If the document is jammed at the rear, remove it by pulling it out from the rear of the
scanner.
(5) Close the top cover as described in Section 4.1, “Opening and Closing the Top Cover”.
Caution
•Take care not to get your fingers caught in the top cover.
• When removing a jammed document, pull on it gently to prevent damage to the
document.
4-8
4.9 Scanner Calibration
Calibrate the scanner if scanning quality is observed to deteriorate, with scanned results such as
those described below
• The scanned image is distorted
• Areas of uneven color appear in the scanned image
• Other unsatisfactory results (but excluding problems related to media quality, such as folds,
creases, or paper curl)
Preparation and checks
Recommended usage environment
Monitor: 1024 x 768 pixels, High Color or better resolution
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heckpoint
A low-resolution monitor will make it difficult to discern any problem areas.
Launching the Scanner Adjustment Program
(1) Connect the scanner to the computer, switch on the scanner, and then switch on the
computer.
(2) Install Scanning Master 21+ (OPS112) if it is not already installed.
(3) Click the Start button, then select Programs > Scanning Master 21+ > Scanner
Adjustment.
(4) Click Scanner Adjustment to launch the Scanner Adjustment program.
(5) Select the desired adjustment item from the Scanner menu.
4-9
Calibration
Before beginning calibration, clean the transparent contact plates located inside the scanner
and the surface of the document-scanning table. Any dust or dirt on these surfaces may affect
the calibration results and the resulting image quality.
Check that the calibration sheet is free of any dust or dirt.
Caution
• The calibration procedure will take some time. Do not turn off the scanner while
calibration is underway. Accidentally turning off the scanner may result in
damage that requires servicing.
• Handle the calibration sheet with care so that it does not get bent. To prevent
soiling, store it in its special storage box.
• The calibration sheet is a consumable item. It cannot be used if it is bent or soiled.
• The calibration sheet is a paper product. Do not attempt to clean it with any type
of liquid cleaner.
Scanner
Insertion direction
(1) Launch the Scanner Adjustment program (as described earlier), and then display the
Scanner menu.
Select Calibration on the Scanner menu.
(2) Select All in Calibration and click the [Execute] button.
(3) The following prompt is displayed. Insert the calibration sheet into the scanner as instructed.
(4) Click the [OK] button to begin calibration.
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(5) Calibration ends after approximately 10 minutes.
Click the [OK] button to complete calibration.
(6) To check the calibration results, click the [Confirm] button in the Calibration screen
(shown in step (2) above).
(7) The following prompt is displayed. Insert the calibration sheet into the scanner once
again as instructed.
(8) Click the [OK] button to start scanning.
The scanned data is displayed when scanning is complete. Colors may differ slightly for
individual sensors to make it easier to identify problem areas in calibration. This does not
indicate a defect.
Check that there are no vertical streaks, such as white patches, in the scanned data.
(Streaks occur when calibration is not performed correctly due to contamination by dust
or dirt.)
(9) If the data is normal, calibration is complete. Click the [Close] button and exit the Scanner
Adjustment Program.
(10)If any abnormal data is observed, specify the problem areas as follows:
Select Calibration from the Scanner menu, and then select Specified Part in the
Calibration screen.
(11)The mouse arrow cursor changes to a cross cursor when moved over the data. Click the
left mouse button with the mouse positioned over the streak data. The selected area is
shown in blue. Repeat this procedure for any additional streaks .
Areas that have been selected (shown in blue) can be deselected by clicking the left
mouse button again. To deselect all selected areas, click the [Clear] button.
(12)Once all the required areas have been specified, remove the calibration sheet and clean
the transparent contact plate and document-scanning table surfaces. Check the
calibration sheet for dust and dirt.
(13)Click the [Execute] button and then follow the instructions displayed on the screen. The
procedure will be the same as that described in Steps (3) to (5) above. (The time
required for calibration will vary according to the number of repeats specified.)
(14)Perform Steps (8) to (10) once more, and verify the calibration results.
Caution
If you perform the calibration procedure several times with no discernible results,
there may be a problem with the scanner itself. In this case, please contact the
store where you purchased your scanner or your nearest Graphtec representative.
4-11
CHAPTER 5 TROUBLESHOOTING PROCEDURES
If the scanner seems to be operating abnormally, perform the troubleshooting procedures described
in this chapter before requesting a service call.
5.1
5.2
The scanner Is turned on but doesn’t operate at all
The power cable has come loose.
Cause
The scanner is connected to a power outlet
that does not provide the rated power supply or
supply voltage.
The power outlet is not supplying a supply
voltage.
Insert the power plug firmly.
Use only the rated power supply and supply voltage.
Check the power supply.
Remedy
The scanner operates improperly after connection to the computer
Is the scanner properly grounded?
Cause
Is the USB cable between the computer and
the scanner working properly?
Is the USB cable compliant with the USB 2.0
interface that you are using?
Is an add-on USB card being used?
Make sure that the scanner is grounded.
Determine whether there are any problems with either of the
cable connectors (e.g. a broken or bent pin) and ensure that
the cable is inserted firmly into the connectors.
Ensure that you use a USB 2.0-compliant USB cable.
USB 1.1 add-on cards are not supported. Correct operation is
not guaranteed when the scanner is connected to a USB port
that is not the standard built-in computer port.
Remedy
5.3 The control panel’s red ERROR LED is lit
A ROM, RAM or other hardware error occurred
Cause
during the scanner’s self-test.
An internal error has occurred. Contact the store where you
Remedy
purchased your scanner or your nearest Graphtec
representative.
5-1
5.4 The control panel’s red ERROR LED is flashing
The scanner was turned on with a document
left loaded inside it.
The top cover was opened during a scanning
operation or while a document was left in the
scanner.
If the document is jammed…
The length of the actual document is longer
than the document length setting made in the
Scanning Arts SP driver.
The top cover is not fully locked.
5.5
The document isn’t properly fed to the initial scanning position
The document is curled, too thin, or otherwise
in a poor condition.
Dust has accumulated on the paper sensors.
The document to be scanned may be too thick
or heavy.
The document is a thick, long-length
document.
Cause
Cause
Open the cover and remove the document (see Section 4.8,
Remedy
“Removing a Jammed Document”).
Press the control panel’s [STOP] button to cancel the error
state. Next, remove the document by pressing the [EJECT]
button to feed the document.
Open the cover and remove the document (see Section 4.8,
“Removing a Jammed Document).”
The scanner’s ERROR LED flashes when the end of the
document is reached, but this does not indicate a problem
with the scanner itself. Follow the instructions provided by the
driver.
Close the top cover firmly until it is locked in place (see
Section 4.1, “Opening and Closing the Top Cover”).
Remedy
Load the document after placing it inside the carrier sheet
that is available as an option (see Section 3.5, “Using the
Carrier Sheet”).
Clean the paper sensors (see Section 4.7, “Cleaning the
Sensors”).
In such cases, you should support the document with your
hands when you insert it into the scanner, lower the scanning
speed specified in the TWAIN driver, or both.
Load the document while supporting it with your hands.
5.6
The scanned image data is completel y white or completel y b lack
The document was loaded with its target
surface face down instead of up.
The scanning conditions set were
inappropriate for the document.
Cause
Load the document in the scanner with its target surface (the
surface to be scanned) face up.
Set the scanning conditions again (they can be controlled
from the TWAIN driver provided with your scanner).
5.7 The image quality has dropped
Cause
The transparent contact plates over the image
sensors are dirty.
l The document is transparent or translucent,
but a carrier sheet was not used.
Clean the transparent contact plates (see Section 4.6,
“Cleaning the Image Sensors”).
l Use the carrier sheet that is available as an option.
5-2
Remedy
Remedy
5.8 The scanned data is incorrectly aligned
The data is misaligned at a joint between the
image sensors (see the figure below).
Checkpoint
Overlapped data Missing data Deviation due to scanner specifications
Original
document
Image sensor position Control panel side
Cause
Your scanner comes shipped from the factory after being adjusted to ensure high
precision.
Due to its operating environment or other factors, however, the scanning precision may
deviate in very rare cases. Moreover, fine adjustment to correct any deviation can be
performed using the driver software if the cause of the deviation is overlapped or missing
data. Deviations due to the scanner specifications, however, cannot be adjusted.
Data is
overlapped
Sensor 1
Original
document
Joint between
sensors 1 and 2
After opening the Tools menu of the driver program (Scanning
Master 21+ driver) provided with your canner, select the Joint
Adjustment function then perform adjustment to achieve a
seamless image.
Data is
missing
Joint between
sensors 3 and 4
Joint between
sensors 2 and 3
Sensor 2
Sensor 3
Sensor 4
Remedy
Original
document
Joint between
sensors 4 and 5
Sensor 5
Deviation caused
by the specifications
Markings on the
document-scanning table
Caution
5.9
The image scanned has a glossy surface, such
as a photograph.
Because the document is loaded face up, Sensor 1 is the leftmost sensor in the driver
software’s display screens.
Smudges not appearing in the original document appear in the scanned data
Cause
A2 8.5 8.5 A2
Document feed direction
Remedy
Documents with a glossy surface should be scanned by
placing them inside the carrier sheet that is available as an
option.
5.10 The color intensity of the image data differs
The scanner contains five contact image
Cause
sensors, the characteristics of which have
been adjusted. However, some variation in
color intensity may occur, depending on the
type of document scanned.
The document scanned was creased or curled.
Adjust the color using the color-correction function in the
driver software provided with your scanner. One adjustment
method is to make similar colors all the same color.
l Creased or curled documents should be scanned by placing
them inside the carrier sheet that is available as an option.
Remedy
5-3
5.11
The document length differs from the scanned data length
Distance correction adjustments have been
made to ensure scanning precision for a
document of a different paper type. The
scanning precision varies according to the type
of document.
5.12
The scanned document contains filled or
shaded areas.
Stripes or moire patterns which are not in the original document appear in the scanned data
Cause
Cause
After opening the Tools menu of the driver program (Scanning
Master 21+) provided with your scanner, select the Distance
Correction function to adjust the precision.
Depending on the resolution selected, data that is comprised
of filled or shaded areas may be scanned in as stripes or
moiré patterns. This is not due to a scanner malfunction.
Note, however, that the vividness of the stripe and moiré
patterns can be lessened by changing the resolution.
Remedy
Remedy
5.13 The scanned image data is distorted
Cause
The scanner’s image scanning quality has
deteriorated.
Is the scanner properly grounded?
Perform calibration (see Section 4.9, “Scanner Calibration”).
Make sure that the scanner is grounded.n.
Remedy
5.14 The scanned image data is patchy
The scanner’s image scanning quality has
Cause
deteriorated.
You are using a carrier sheet with a color
document.
Perform calibration (see Section 4.9, “Scanner Calibration”).
Don’t use the carrier sheet that is available as an option with
color documents.
Remedy
5.15 The document cannot be fed correctly
The document is fed at an irregular rate
Cause
(resulting in the images being scanned
unevenly) or stops f eeding half-w ay through.
The document has been loaded at an angle.
The cause of this problem is often attributable to the weight
or length of the document. In such cases, you should support
the document with your hands when you insert it into the
scanner, lower the scanning speed specified in the TWAIN
driver, or both.
Reload the document.
Remedy
5-4
APPENDIX
Appendix A Options and Consumables
Optional and consumable items can be obtained from the store where you purchased your scanner
or your nearest Graphtec representative.
Options
Part no. Item name
ST0074 Stand
Consumables
Part no. Item name
IS0922 Carrier sheet (A0) IS0908 Carrier sheet (A1) IS0925 Calibration sheet EM-CP Cleaning paper (50 sheets)
A-1
Appendix B Specifications
Item CSX300-09
Document size ANSI Architectural E to A, ANSI Engineering E to A
Maximum width: 965 mm; minimum width: 257 mm
Effective scanning area Width: 932.2 mm (centered)
Length: 999.99999m*1
Guaranteed scanning precision range
*2841 x 1189 mm
Document thickness Up to 1.6 mm (including the carrier sheet)
Optical resolution 600 dpi
Interpolated resolution 100, 200, 300, 400, 600, 800, 1200, 1800, 2400, 3600, 4800, 9600 dpi
Main scanning system Contact image system (five A4 sensors in a zigzag pattern)
Sub scanning system Document travel (sheet through) system
Scanning surface Upper surface (Face up)
Scanning speed*
3
400 dpi, ISO A0 size
High-speed scan Normal scan High quality scan
• Monochrome: 8 s • Monochrome: 14 s • Monochrome: 18 s
• Grayscale: 23 s • Grayscale: 26 s • Grayscale: 33 s
• 24-bit color: 62 s • 24-bit color: 75 s • 24-bit color: 100 s
Scanning precision*
2
±0.1% or ±1 pixel, whichever is larger
Gradation Monochrome Bilevel, intermediate tones (dithering, error diffusion)
Gray scale 256 shades
Gray balance 256 shades
Color 24-bit
Threshold value A DSP (digital signal processor) enables automatic setting of the
threshold value (monochrome scans only)
Color space sRGB-compatible
Sensor Total number of pixels 22,020 pixels
Output Color: 42 bits/pixel, Grayscale: 14 bits/pixel
Light source LED (RGB)
Interface USB 2.0 (High-speed)
Output Image data
Rated power supply 100 to 120/200 to 240 VAC ±10%, 50/60 Hz
Operating environment Temperature: 10˚C to 35˚C
Humidity: 35% to 80% RH (non-condensing)
Power consumption 60 W or less (5 W or less in power-saving mode)
External dimensions (approx.) 1097 (W) x 160 (H) x 322 (D) mm
Weight Approx. 26 kg
(The value range where scanning length in software)
*1 In actual scanning of the document is limited by the available memory and hard disk capacity of the computer, and document
condition.
Moreover, the scanning of the long-length is out of the guarantee. The skew might be generated by the setting and the condition
of the document, and in this case there is a possibility to be able to hurt the document, and not be able to scan. In this case it
becomes out of the guarantee, please be carefully for the handling and the setting of the document.
*2 Notes on scanning precision
The scanning precision may vary slightly depending on the grade and thickness of the medium being scanned, and on the
operating conditions. The precision figures above were measured under the operating conditions described below.
• Special test chart: Mylar sheet #300
±
• Guaranteed precision conditions: Temperature: 20˚C
*3 Including data-transfer time
The following system was used to measure the scanning speeds.
• CPU: Pentium 4, 3.2 GHz or better • Memory: 1 GB or more • Interface: USB 2.0
The scanning speeds may be slower depending on the PC system used.
5˚C; Humidity: 60% ±15% RH
A-2
Appendix C External Dimensions
Unit: mm
Dimensional accuracy: ±5 mm
160
1070
1097
322
A-3
When the scanner is mounted on the stand
Unit: mm
Dimensional accuracy: ±5 mm
717±10
972
1097 650
A-4
INDX
B
BEFORE USING THE SCANNER .............. 1-1
C
Cable clamp ........................................ 1-1, 1-3
Cable clamp, Attaching and using...............1-4
Calibration .................................................4-10
Calibration sheet .................................1-1, A-1
Carrier sheet .......................................3-6, A-1
Cleaning paper....................................1-1, A-1
Compatible document types........................ 3-1
CONNECTION ............................................2-1
Consumables ..............................................A-1
Contents of the Package............................. 1-1
Control panel............................................... 1-2
Copyright......................................................... I
D
DAILY MAINTENANCE ............................... 4-1
Distance correction .....................................3-5
Document guides ................................ 1-2, 3-2
Document size detection sensors ............... 4-7
Document support plates .................... 1-1, 1-3
Document support plates, Attaching ........... 1-4
Document support rollers, Cleaning............ 4-3
Document, Loading .....................................3-2
Driver software ............................................1-1
Driver software, Installing............................ 2-6
E
EJECT key .................................................. 1-2
EM-CP.........................................................A-1
ERROR LED ............................................... 1-2
External dimensions....................................A-3
F
Feed rollers, Cleaning .................................4-2
Front view.................................................... 1-2
I
Image sensors, Cleaning ............................4-6
Interface connection, Checking................. 2-12
International ENERGY STAR Program ........... I
INTRODUCTION............................................. I
IS0908.........................................................A-1
IS0922.........................................................A-1
IS0925.........................................................A-1
J
Jammed document, Removing ...................4-8
L
LOADING A DOCUMENT........................... 3-1
M
Main power switch.......................................1-3
N
Notes on this manual ...................................... I
O
OPS112.....................................................2-15
Options........................................................A-1
P
PAPER LED ................................................ 1-2
Paper sensors .....................................1-2, 4-7
Part names and functions ...........................1-2
POWER button............................................1-2
Power cable................................................. 1-1
Power inlet................................................... 1-3
POWER LED...............................................1-2
Power On and Off........................................ 2-2
Power supply, Connecting ........................... 2-1
Power-saving mode..................................... 2-3
PREPARATIONS.........................................2-1
Push rollers, Cleaning .................................4-5
G
Gap rollers, Cleaning ..................................4-4
H
Handling documents according................... 3-4
R
Rear view .................................................... 1-3
Recommended environment .......................2-4
Registered trademarks.................................... I
S
Scanner adjustment program...................... 4-9
I-1
Scanner calibration .....................................4-9
Scanner to a computer, Connecting............2-5
Scanner unit ................................................1-1
Scanner, Assembling .................................. 1-4
Scanning Master 21+ Application ............. 2-15
Sensors, Cleaning....................................... 4-7
Specifications ..............................................A-2
ST0074........................................................A-1
STOP key .................................................... 1-3
System requirements .................................. 2-4
T
Top cover..................................................... 1-2
Top cover open levers ................................. 1-2
Top cover, Opening and Closing ................. 4-1
Transparent contact plates ..........................4-6
TROUBLESHOOTING PROCEDURES......5-1
U
Usage precautions ......................................... II
USB cable ................................................... 1-1
USB connection ..........................................2-5
USB connector ............................................1-3
User’s Manual ............................................. 1-1
W
Warm-up ........................................................ II
I-2
The specifications, etc., in this manual are
subject to change without notice.
CSX300-UM-151
February 20, 2008 1st edition-01
GRAPHTEC CORPORATION
641711330
503-10 Shinano-cho, Totsuka-ku,
Yokohama 244-8503, Japan
Tel
: +81 (045) 825-6250
Fax
: +81 (045) 825-6396
Email
: info@graphteccorp.com
Web
: www.graphteccorp.com
Printed in Japan
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