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WP800
User Manual
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Grandstream Networks WP800 User Manual

Grandstream Networks, Inc.
WP800 Portable Enterprise Wi-Fi Phone
User Guide
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Last Update: 5/25/2018
COPYRIGHT
©2018 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void the manufacturer warranty.
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GNU GPL INFORMATION
WP800 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
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Table of Contents
DOCUMENT PURPOSE ............................................................................................... 11
CHANGE LOG .............................................................................................................. 12
Firmware Version 1.0.0.16 ................................................................................................................... 12
Firmware Version 1.0.0.15 ................................................................................................................... 12
Firmware Version 1.0.0.9 ..................................................................................................................... 12
GUI INTERFACE EXAMPLES ...................................................................................... 13
WELCOME ................................................................................................................... 14
PRODUCT OVERVIEW ................................................................................................ 15
Feature Highlights ................................................................................................................................ 15
Technical Specifications ....................................................................................................................... 15
GETTING STARTED ..................................................................................................... 17
Equipment Packaging .......................................................................................................................... 17
Setting up the WP800 .......................................................................................................................... 18
Charging Station ........................................................................................................................... 18
Handset ........................................................................................................................................ 18
Battery Information ....................................................................................................................... 19
WP800 Handset Keys Description ....................................................................................................... 19
WP800 Icons Description .................................................................................................................... 21
WP800 LED Status .............................................................................................................................. 23
WP800 Handset Menu ......................................................................................................................... 23
WP800 Keypad .................................................................................................................................... 26
WP800 WEB GUI ACCESS CONFIGURATION ........................................................... 28
Configuration via Web Browser ........................................................................................................... 28
Accessing the Web UI .................................................................................................................. 28
Web GUI Languages .................................................................................................................... 28
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Saving the Configuration Changes ............................................................................................... 29
Web UI Access Level Management ..................................................................................................... 29
Changing User Level Password ................................................................................................... 29
Changing Admin Level Password ................................................................................................. 30
Changing HTTP / HTTPS Web Access Port ................................................................................. 31
BASIC OPERATIONS ................................................................................................... 33
Turning the Handset ON/OFF .............................................................................................................. 33
Connecting WP800 to WI-FI Network .................................................................................................. 33
Checking WP800 Status ...................................................................................................................... 33
WP800 System Status .................................................................................................................. 33
WP800 Network Status ................................................................................................................ 34
WP800 SIP Account Status .......................................................................................................... 35
Setting the Key Lock ............................................................................................................................ 35
Configuring the LCD Brightness and Screen Timeout ......................................................................... 36
Return to Idle Screen ........................................................................................................................... 36
Register a SIP Account ........................................................................................................................ 36
Register Account via Web User Interface ..................................................................................... 37
Register Account via LCD Menu ................................................................................................... 38
PHONE SETTINGS....................................................................................................... 39
Selecting Phone Language .................................................................................................................. 39
Activate/Deactivate Hands-Free Mode ................................................................................................ 39
Muting the Microphone ........................................................................................................................ 39
Adjusting Speaker and Earpiece Volume ............................................................................................ 40
Ringtones ............................................................................................................................................. 40
Setting the Ringer Volume on the WP800 .................................................................................... 40
Setting the Ringtones on the WP800 ........................................................................................... 41
Date and Time ...................................................................................................................................... 41
Reboot the WP800 ............................................................................................................................... 42
CALL OPERATIONS .................................................................................................... 43
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Placing calls ......................................................................................................................................... 43
Make a Call using a Line .............................................................................................................. 43
Dialing from Call history ................................................................................................................ 44
Dialing from Phonebook ............................................................................................................... 45
Answering Calls ................................................................................................................................... 45
Auto Answer ......................................................................................................................................... 45
Ending Calls ......................................................................................................................................... 46
Rejecting Calls ..................................................................................................................................... 47
Call Hold/Resume ................................................................................................................................ 47
Call Waiting .......................................................................................................................................... 48
Do Not Disturb ..................................................................................................................................... 48
Call Forward ......................................................................................................................................... 48
Call Transfer ......................................................................................................................................... 49
Speed Dial ........................................................................................................................................... 50
3-Way Conference ............................................................................................................................... 51
Voice Mail ............................................................................................................................................. 51
Set Voice Mail ID .......................................................................................................................... 51
Play Voice Mail Messages ............................................................................................................ 53
CALL FEATURES ......................................................................................................... 55
PTT (PUSH-TO-TALK) FUNCTIONALITY ON WP800 ................................................. 56
Enabling the PTT mode on the WP800 ............................................................................................... 56
Using the PTT Functionality on the WP800 ......................................................................................... 56
PTT Configuration Settings .................................................................................................................. 58
Settings ......................................................................................................................................... 58
PTT Settings ................................................................................................................................. 58
UPGRADING AND PROVISIONING ............................................................................ 60
Upgrade and Provisioning Configuration ............................................................................................. 60
Configure via keypad Menu .......................................................................................................... 60
Configure via Web GUI ................................................................................................................. 61
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Upload Firmware Locally ..................................................................................................................... 61
No Local Firmware Servers ................................................................................................................. 62
Provisioning and Configuration File Download .................................................................................... 62
FACTORY RESET ........................................................................................................ 64
Restore to Factory Default via LCD Menu ........................................................................................... 64
Restore to Factory Default via the Web GUI ....................................................................................... 64
EXPERIENCING WP800 PORTABLE WI-FI PHONE ................................................... 66
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Table of Tables
Table 1: WP800 Features at a Glance ........................................................................................................ 15
Table 2: WP800 Technical Specifications ................................................................................................... 15
Table 3: Equipment Packaging ................................................................................................................... 17
Table 4: WP800 Description ........................................................................................................................ 20
Table 5: WP800 Icons Description .............................................................................................................. 21
Table 6 : WP800 LED Status ...................................................................................................................... 23
Table 7: WP800 System Status Description ............................................................................................... 34
Table 8: WP800 Network Status Description .............................................................................................. 35
Table 9: WP800 System Status Description ............................................................................................... 35
Table 10: Call Features ............................................................................................................................... 55
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Table of Figures
Figure 1: WP800 Package Content ............................................................................................................ 17
Figure 2: Charging Station .......................................................................................................................... 18
Figure 3: WP800 Handset Setup ................................................................................................................ 18
Figure 4: WP800 Description ...................................................................................................................... 20
Figure 5: WP800 Menu Structure ............................................................................................................... 24
Figure 6: WP800 Keypad Modes ................................................................................................................ 26
Figure 7: WP800 Web GUI Language ........................................................................................................ 29
Figure 8: User Level Password ................................................................................................................... 30
Figure 9: Admin Level Password ................................................................................................................ 31
Figure 10: Web Access Port ........................................................................................................................ 32
Figure 11: Connecting WP800 to Wi-Fi Network ........................................................................................ 33
Figure 12: System Status ............................................................................................................................ 34
Figure 13: WP800 Network Status .............................................................................................................. 34
Figure 14: WP800 SIP Account Status ....................................................................................................... 35
Figure 15: LCD Display Configuration ........................................................................................................ 36
Figure 16: Account Status ........................................................................................................................... 37
Figure 17: SIP Accounts Configuration ....................................................................................................... 38
Figure 18: Configuring Phone Language .................................................................................................... 39
Figure 19: Muting the Microphone .............................................................................................................. 40
Figure 20: Ringer Volume ........................................................................................................................... 41
Figure 21: Calls Ringtones .......................................................................................................................... 41
Figure 22: Date and Time Settings ............................................................................................................. 42
Figure 23: Reboot the WP800 .................................................................................................................... 42
Figure 24: Dialing from Call History ............................................................................................................ 44
Figure 25: Dialing from Contacts List .......................................................................................................... 45
Figure 26: Auto-answer on WP800 ............................................................................................................. 46
Figure 27: Hold/Unhold Calls ...................................................................................................................... 47
Figure 28: Calls on Hold .............................................................................................................................. 47
Figure 29: Call Waiting ................................................................................................................................ 48
Figure 30: DND Enabled ............................................................................................................................. 48
Figure 31: Call Forwarding .......................................................................................................................... 49
Figure 32: Call Transfer ............................................................................................................................... 50
Figure 33: Speed Dial Configuration ........................................................................................................... 51
Figure 34: 3-way Conference Call .............................................................................................................. 51
Figure 35: LCD Menu - Voice Mail ID ......................................................................................................... 52
Figure 36: Web UI - Voice Mail Access Number ......................................................................................... 53
Figure 37: Playing Voicemail Messages ..................................................................................................... 53
Figure 38: Voicemail Pops up ..................................................................................................................... 54
Figure 39: Enabling PTT feature on WP800 ............................................................................................... 56
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Figure 40: WP800 Upgrade Configuration via Keypad Menu ..................................................................... 60
Figure 41: WP800 Upgrade Configuration via Web GUI ............................................................................ 61
Figure 42: Upload Firmware File to Update ................................................................................................ 62
Figure 43: WP800 LCD - Confirm Factory Reset........................................................................................ 64
Figure 44: WP800 Web GUI - Factory Reset .............................................................................................. 64
Figure 45: WP800 Web GUI - Confirm Factory Reset ................................................................................ 65
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DOCUMENT PURPOSE
This document describes how to use WP800 Portable Enterprise Wi-Fi. To learn the advanced functions of
WP800, please visit http://www.grandstream.com/support to download the latest “WP800 Administration
Guide”.
This guide covers following topics:
• Product Overview
• Getting Started
• WP800 Web GUI Access Configuration
• Basic Operations
• Phone Settings
• Call Operations
• PTT (Push-to-Talk) Functionality
• Upgrading and provisioning
• Restore factory default settings
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CHANGE LOG
This section documents significant changes from previous firmware versions. Only major new features or
major document updates are listed here. Minor updates for corrections or editing are not documented here.
Firmware Version 1.0.0.16
• No major changes.
Firmware Version 1.0.0.15
• Added LED Status description [WP800 LED Status].
• Updated WP800 LCD UI.
Firmware Version 1.0.0.9
• This is the initial version for WP800.
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GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/wp800_web_gui.zip
1. Screenshot of Login page
2. Screenshots of Status pages
3. Screenshots of Account pages
4. Screenshots of Phone Settings pages
5. Screenshots of System Settings pages
6. Screenshots of Maintenance pages
7. Screenshots of Application pages
8. Screenshots of Value-added Service pages
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WELCOME
Thank you for purchasing Grandstream WP800 Portable Enterprise Wi-Fi. This powerful portable Wi-Fi phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments. Due to a durable design, this sleek phone is drop safe from 1.5 meters, with 150 hours standby time and 7.5 hours talk time making it an ideal addition for homes and businesses alike.
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PRODUCT OVERVIEW
Feature Highlights
The following table contain the major features of the WP800:
Table 1: WP800 Features at a Glance
Technical Specifications
The following table resumes all the technical specifications including the protocols/standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the Base station WP800.
Table 2: WP800 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-
MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Voice Codecs
Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band and out-
of-band DTMF (In audio, RFC2833, SIP INFO)
Graphic Display
2.4-inch (240x320) TFT color LCD
Peripherals
3 soft keys, 3 function keys: Volume up, volume down, Push to Talk key, dial, hang-
up, speakerphone, phonebook, backlit keypad, proximity sensor, accelerator, vibration motor
Bluetooth
Yes, Bluetooth v4.0
Auxiliary Ports
3.5 mm headset jack, Micro-USB port for charging, Dual-MIC
Telephony Features
Hold, transfer, forward, 3-way audio conference, call park, call pickup, shared-call-
appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 500 items), call waiting, call log (up to 100 records), off-hook
auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized
music ringtones and music on hold, server redundancy and fail-over, push to talk
WP800
2 SIP accounts and 2 lines. 3-way audio conference calls. Dual-band 802.11a/b/g/n Wi-Fi. Wi-Fi roaming and integrated Bluetooth. 150 hours standby time. 7.5 hours talk time. 300m range outdoor / 50m range indoor.
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Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
Security 256-bit AES based secure configuration file, SRTP, TLS, 802.1x media
access control
HD Audio
Yes, both on handset and speakerphone with support for wideband audio, HAC
supported
QoS
Layer 2 (802.1Q, 802.1p), 802.11e and Layer 3 (ToS, DiffServ, MPLS) QoS
Sample
Applications
Currency (pending)
Multi-language
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Upgrade/
Provisioning
Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or
encrypted XML configuration file
Power & Green
Energy Efficiency
Universal power adapter included Input: 100-240VAC; Output: +5VDC, 1A (5W) 1500mA Li-ion battery, 150h standby time and 7.5h talk time
Physical
Headset Dimensions: 168.5*52.5*21.8mm
Temperature and
Humidity
Operating Temperature: 0~45℃; Operating Humidity: 10~90%(non-condensing) Storage Temperature: -20~60℃; Storage Temperature:10~90%(non-condensing
Package Contents
Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide.
Compliance
FCC, CE, RCM
Durability
Drop-safe from 1.5 meters height
LED indicator
1 dual-color MWI
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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining best performance with the WP800.
Equipment Packaging
Table 3: Equipment Packaging
Figure 1: WP800 Package Content
Note: Check the package before installation. If you find anything missing, contact your system administrator.
WP800
• 1 Handset unit
• 1 Universal power supply 5V
• 1 Charger cradle
• 1 Belt clip
• 1 Rechargeable battery
• 1 Quick Installation Guide
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Setting up the WP800
Charging Station
Plug the power adapter into a power source socket to start using the charging station.
Figure 2: Charging Station
Handset
Please refer to the following steps in order to setup your WP800:
1. Open the battery cover.
2. Insert the battery with the electrodes in the bottom left corner.
3. Close the battery cover.
Note: Please charge the battery fully before using the handset for the first time. (For more information about
the battery, please refer to Battery Information.
Figure 3: WP800 Handset Setup
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Battery Information
• Technology: Rechargeable Li-ion Battery
• Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35 V)
• Capacity: 1500mAh
• Standby time: up to 150 hours
• Talk time: up to 7.5 hours’ active talk time
In order to get the best performance of your WP800, we recommend using original battery provided in the
package. The specifications may differ depending on the age and capacity of the battery used.
Important Note: Be careful when inserting the battery into your handset to avoid any risk of short-circuit,
which lead to damage your battery and/or the handset itself. Do not use damaged batteries which can
increase the risk of serious harm.
WP800 Handset Keys Description
The WP800 enhances communication and combines usability and scalability in industries such as
warehousing, catering and retail as well as in factory settings. The following screenshot describe the WP800
LCD screen and the main hardware components.
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Figure 4: WP800 Description
The following table describe the WP800 keypad keys.
Table 4: WP800 Description
Key
Description
1.
Proximity sensor
The proximity senor can detect the presence of a human ear.
This sensing is done for two purposes: Reduce display power
consumption by turning off the LCD backlight and to avoid inadvertent
touches.
2.
Earphone
Delivers audio output.
3,4
Volume up / Down Keys
Configure the handset and ringtone volume.
5.
PTT Key
PTT(push-to-talk) button, to initiate PTT call.
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