Grandstream Networks UCM6 series Service Manual

Grandstream Networks, Inc.

UCM6xxx Series IP PBX

Wakeup Service Guide

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UCM6xxx Series

Wakeup Service Guide

Table of Contents

INTRODUCTION ............................................................................................................. 3

WAKEUP SERVICE CONFIGURATION ......................................................................... 4

Configuring Wakeup Service via Admin Portal .......................................................................................... 4

Configuring Wakeup Service via User Portal ............................................................................................ 7

Configuring Wakeup Service via Feature Code ........................................................................................ 9

WAKEUP CALL PROMPT CUSTOMIZATION ............................................................. 11

WAKEUP CALL STATUS ............................................................................................. 12

Table of Figures

Figure 1: Create New Wakeup Service ......................................................................................................... 4

Figure 2: Create New Wakeup Service – Custom Date ................................................................................ 6

Figure 3: Start Wakeup Service .................................................................................................................... 7

Figure 4: Create New Wakeup Service – User Portal ................................................................................... 8

Figure 5: Created Wakeup Calls – User Portal ............................................................................................. 8

Figure 6: User Portal / Dashboard - Wakeup Service ................................................................................... 9

Figure 7: Edit Call Wakeup Prompt Message ............................................................................................ 11

Figure 8: Select the Prompt Message ......................................................................................................... 11

Figure 9: Programmed Wakeup Call ........................................................................................................... 12

Figure 10: Executed Wakeup Call - Answered ........................................................................................... 12

Figure 11: Executed Wakeup Call - Busy .................................................................................................... 12

Figure 12: Executed Wakeup Call - No Answer / Error ............................................................................... 13

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UCM6xxx Series

Wakeup Service Guide

INTRODUCTION

Wakeup service can be used to schedule a reminder or wake up call to any valid destination. There are a

number of commercial organizations that provide this service for a fee. Others such as hotels and

convention centers, provide a free wake up service using an automated system.

The UCM6XXX offers Wakeup calls as both part of the PMS system for hotel management and as a

standalone module. This guide will explain how to configure the standalone module. As for configuring this

service for PMS, please refer to link below for our PMS guides.

http://www.grandstream.com/support/resources/?title=UCM6200%20series

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UCM6xxx Series

Wakeup Service Guide

WAKEUP SERVICE CONFIGURATION

Wakeup service can be enabled using one of the following methods:

• Admin Portal.

• User Portal.

• Feature Code.

Configuring Wakeup Service via Admin Portal

Using the admin portal allows users to add, delete, and edit wakeup services for any extension on the UCM.

A wakeup service can include multiple extensions. To configure the wakeup service:

1. Log in to the UCM web UI as administrator.

2. Navigate to Value-added Features→Wakeup Service.

3. Click on to create a new wakeup service. The following window will
pop up.

Figure 1: Create New Wakeup Service

4. Fill out the required fields and select the members to add to the wakeup group.