Grandstream Networks UCM6510 IP PBX User Manual

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Grandstream Networks, Inc.

UCM6510 IP PBX
User Manual

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UCM6510 IP PBX User Manual

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Index

CHANGE LOG ........................................................................................... 12

FIRMWARE VERSION 1.0.0.25 .......................................................................................................... 12

WELCOME ................................................................................................ 13

PRODUCT OVERVIEW ............................................................................. 15

FEATURE HIGHTLIGHTS ................................................................................................................... 15

TECHNICAL SPECIFICATIONS ......................................................................................................... 16

INSTALLATION ......................................................................................... 19

EQUIPMENT PACKAGING ................................................................................................................. 19

CONNECT YOUR UCM6510 .............................................................................................................. 19

CONNECT THE UCM6510 ........................................................................................................... 19

SAFETY COMPLIANCES ................................................................................................................... 20

WARRANTY ........................................................................................................................................ 20

GETTING STARTED ................................................................................. 21

USE THE LCD MENU ......................................................................................................................... 21

USE THE LED INDICATORS .............................................................................................................. 23

USE THE WEB GUI ............................................................................................................................ 24

ACCESS WEB GUI ...................................................................................................................... 24

WEB GUI CONFIGURATIONS ..................................................................................................... 25

WEB GUI LANGUAGES ............................................................................................................... 25

SAVE AND APPLY CHANGES ..................................................................................................... 26

MAKE YOUR FIRST CALL .................................................................................................................. 27

SYSTEM SETTINGS ................................................................................. 29

NETWORK SETTINGS ....................................................................................................................... 29

BASIC SETTINGS ........................................................................................................................ 29

802.1X .......................................................................................................................................... 34

STATIC ROUTES ......................................................................................................................... 36

PORT FORWORDING ................................................................................................................. 38

FIREWALL ........................................................................................................................................... 40

STATIC DEFENSE ....................................................................................................................... 40

DYNAMIC DEFENSE ................................................................................................................... 43

FAIL2BAN ..................................................................................................................................... 44

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CHANGE PASSWORD ....................................................................................................................... 45

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LDAP SERVER .................................................................................................................................... 45

LDAP SERVER CONFIGURATIONS ........................................................................................... 46

LDAP PHONEBOOK .................................................................................................................... 47

LDAP CLIENT CONFIGURATIONS ............................................................................................. 48

HTTP SERVER .................................................................................................................................... 50

EMAIL SETTINGS ............................................................................................................................... 51

TIME SETTINGS ................................................................................................................................. 53

AUTO TIME UPDATING ............................................................................................................... 53

SET TIME MANUALLY ................................................................................................................. 55

NTP SERVER ...................................................................................................................................... 55

PROVISIONING ......................................................................................... 57

OVERVIEW ......................................................................................................................................... 57

AUTO PROVISIONING ....................................................................................................................... 57

MANUAL PROVISIONING .................................................................................................................. 60

DISCOVERY ................................................................................................................................. 60

ASSIGNMENT .............................................................................................................................. 61

CREATE NEW DEVICE ................................................................................................................ 62

PROVISIONING ........................................................................................................................... 62

EXTENSIONS ............................................................................................ 63

CREATE NEW USER .......................................................................................................................... 63

CREATE NEW SIP EXTENSION ................................................................................................. 63

CREATE NEW IAX EXTENSION ................................................................................................. 66

CREATE NEW FXS EXTENSION ................................................................................................ 69

BATCH ADD EXTENSIONS ................................................................................................................ 73

BATCH ADD SIP EXTENSIONS .................................................................................................. 73

BATCH ADD IAX EXTENSIONS .................................................................................................. 75

EDIT EXTENSION ............................................................................................................................... 78

EXPORT EXTENSIONS ...................................................................................................................... 79

IMPORT EXTENSIONS....................................................................................................................... 79

EMAIL TO USER ................................................................................................................................. 80

ANALOG TRUNKS .................................................................................... 83

ANALOG TRUNKS CONFIGURATION ............................................................................................... 83

PSTN DETECTION ............................................................................................................................. 85

ANALOG HARDWARE CONFIGURATION ......................................................................................... 89

DIGITAL TRUNKS ..................................................................................... 91

DIGITAL HARDWARE CONFIGURATION .......................................................................................... 91

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DIGITAL TRUNK CONFIGURATION ................................................................................................. 100

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DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS .......................................................... 101

DIGITAL TRUNK TROUBLESHOOTING .......................................................................................... 101

DATA TRUNK .......................................................................................... 103

VOIP TRUNKS ......................................................................................... 105

VOIP TRUNK CONFIGURATION ...................................................................................................... 105

DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS ............................................................... 112

CALL ROUTES ........................................................................................ 115

OUTBOUND ROUTES ...................................................................................................................... 115

INBOUND ROUTES .......................................................................................................................... 117

INBOUND RULE CONFIGURATIONS ....................................................................................... 117

BLACKLIST CONFIGURATIONS ............................................................................................... 120

CONFERENCE BRIDGE ......................................................................... 123

CONFERENCE BRIDGE CONFIGURATIONS .......................................................................... 123

JOIN A CONFERENCE CALL .................................................................................................... 125

INVITE OTHER PARTIES TO JOIN CONFERENCE ................................................................. 125

DURING THE CONFERENCE ................................................................................................... 126

RECORD CONFERENCE .......................................................................................................... 127

IVR ........................................................................................................... 129

CONFIGURE IVR .............................................................................................................................. 129

CREATE IVR PROMPT ..................................................................................................................... 131

RECORD NEW IVR PROMPT ................................................................................................... 131

UPLOAD IVR PROMPT ............................................................................................................. 132

LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 133

DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE ............................................................... 133

VOICEMAIL ............................................................................................. 137

CONFIGURE VOICEMAIL ................................................................................................................ 137

VOICEMAIL EMAIL SETTINGS ........................................................................................................ 138

CONFIGURE VOICEMAIL GROUP .................................................................................................. 139

RING GROUP .......................................................................................... 141

CONFIGURE RING GROUP ............................................................................................................. 141

PAGING AND INTERCOM GROUP ........................................................ 143

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CONFIGURE PAGING/INTERCOM GROUP .................................................................................... 143

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CALL QUEUE .......................................................................................... 145

CONFIGURE CALL QUEUE ............................................................................................................. 145

EXTENSION GROUPS ............................................................................ 149

CONFIGURE EXTENSION GROUPS .............................................................................................. 149

USE EXTENSION GROUPS ............................................................................................................. 149

PICKUP GROUPS ................................................................................... 151

CONFIGURE PICKUP GROUPS ...................................................................................................... 151

MUSIC ON HOLD .................................................................................... 153

FAX/T.38 .................................................................................................. 155

CONFIGURE FAX/T.38 ..................................................................................................................... 155

SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ............................................... 156

SAMPLE CONFIGURATION FOR FAX-TO-EMAIL .......................................................................... 158

DISA ........................................................................................................ 159

BLF AND EVENT LIST ............................................................................ 161

BLF .................................................................................................................................................... 161

EVENT LIST ...................................................................................................................................... 161

DIAL BY NAME ....................................................................................... 165

DIAL BY NAME CONFIGURATION................................................................................................... 165

CALL FEATURES ................................................................................... 169

FEATURE CODES ............................................................................................................................ 169

CALL RECORDING ........................................................................................................................... 172

CALL PARK ....................................................................................................................................... 173

PARK A CALL ............................................................................................................................. 173

RETRIEVE THE PARKED CALL ................................................................................................ 173

INTERNAL OPTIONS .............................................................................. 175

INTERNAL OPTIONS/GENERAL ..................................................................................................... 175

INTERNAL OPTIONS/JITTER BUFFER ........................................................................................... 177

INTERNAL OPTIONS/RTP SETTINGS ............................................................................................ 177

INTERNAL OPTIONS/STUN MONITOR ........................................................................................... 178

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IAX SETTINGS ........................................................................................ 179

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IAX SETTINGS/GENERAL................................................................................................................ 179

IAX SETTINGS/REGISTRATION ...................................................................................................... 179

IAX SETTINGS/STATIC DEFENSE .................................................................................................. 180

SIP SETTINGS ........................................................................................ 183

SIP SETTINGS/GENERAL ................................................................................................................ 183

SIP SETTINGS/MISC ........................................................................................................................ 184

SIP SETTINGS/SESSION TIMER ..................................................................................................... 184

SIP SETTINGS/TCP and TLS ........................................................................................................... 185

SIP SETTINGS/NAT .......................................................................................................................... 186

SIP SETTINGS/TOS.......................................................................................................................... 187

STATUS AND REPORTING .................................................................... 189

PBX STATUS ..................................................................................................................................... 189

TRUNKS ..................................................................................................................................... 189

EXTENSIONS ............................................................................................................................. 190

QUEUES ..................................................................................................................................... 192

CONFERENCE ROOMS ............................................................................................................ 193

INTERFACES STATUS .............................................................................................................. 193

DIGITAL CHANNELS STATUS ................................................................................................... 195

PARKING LOT ............................................................................................................................ 196

SYSTEM STATUS ............................................................................................................................. 197

GENERAL ................................................................................................................................... 197

NETWORK ................................................................................................................................. 198

STORAGE USAGE ..................................................................................................................... 198

RESOURCE USAGE .................................................................................................................. 199

SYSTEM EVENTS ............................................................................................................................ 200

ALERT EVENTS LIST ................................................................................................................ 200

ALERT LOG ................................................................................................................................ 202

ALERT CONTACT ...................................................................................................................... 202

CDR ................................................................................................................................................... 203

DOWNLOADED CDR FILE ........................................................................................................ 205

STATISTICS ................................................................................................................................ 207

RECORDING FILES ................................................................................................................... 208

CDR API CONFIGURATION FILES ........................................................................................... 208

UPGRADING AND MAINTENANCE ....................................................... 215

UPGRADING ..................................................................................................................................... 215

UPGRADING VIA NETWORK .................................................................................................... 215

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UPGRADING VIA LOCAL UPLOAD ........................................................................................... 216

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NO LOCAL FIRMWARE SERVERS ........................................................................................... 218

BACKUP ............................................................................................................................................ 218

LOCAL BACKUP ........................................................................................................................ 219

DATA SYNC ................................................................................................................................ 219

RESTORE CONFIGURATION FROM BACKUP FILE ............................................................... 220

CLEANER .......................................................................................................................................... 221

RESET AND REBOOT ...................................................................................................................... 222

SYSLOG ............................................................................................................................................ 223

TROUBLESHOOTING ...................................................................................................................... 224

ETHERNET CAPTURE .............................................................................................................. 224

IP PING ....................................................................................................................................... 224

TRACEROUTE ........................................................................................................................... 225

PRI/SS7/MFC/R2 SIGNALING TRACE ...................................................................................... 225

ANALOG RECORD TRACE ....................................................................................................... 226

EXPERIENCING THE UCM6510 SERIES IP PBX .................................. 229

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Table of Tables

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Table 1: Technical Specifications ................................................................................................................ 16

Table 2: UCM6510 Equipment Packaging .................................................................................................. 19

Table 3: LCD Menu Options ........................................................................................................................ 22

Table 4: UCM6510 LED INDICATORS ....................................................................................................... 23

Table 5: UCM6510 Network Settings->Basic Settings ................................................................................ 29

Table 6: UCM6510 Network Settings->802.1X ........................................................................................... 36

Table 7: UCM6510 Network Settings->Static Routes ................................................................................. 36

Table 8: UCM6510 Network Settings->Port Forwarding ............................................................................. 38

Table 9: UCM6510 Firewall->Static Defense->Current Service .................................................................. 40

Table 10: Typical Firewall Settings .............................................................................................................. 41

Table 11: Firewall Rule Settings .................................................................................................................. 42

Table 12: UCM6510 Firewall Dynamic Defense ......................................................................................... 43

Table 13: Fail2Ban Settings ........................................................................................................................ 44

Table 14: HTTP Server Settings .................................................................................................................. 51

Table 15: Email Settings .............................................................................................................................. 51

Table 16: Auto Time Updating ..................................................................................................................... 54

Table 17: Auto Provision Settings ............................................................................................................... 59

Table 18: SIP Extension Configuration Parameters .................................................................................... 63

Table 19: IAX Extension Configuration Parameters .................................................................................... 67

Table 20: FXS Extension Configuration Parameters .................................................................................. 69

Table 21: Batch Add SIP Extension Parameters ......................................................................................... 73

Table 22: Batch Add IAX Extension Parameters ......................................................................................... 75

Table 23: Analog Trunk Configuration Parameters ..................................................................................... 83

Table 24: PSTN Detection for Analog Trunk ............................................................................................... 88

Table 25: Analog Hardware Configuration Parameters ............................................................................... 90

Table 26: Digital Hardware Configuration Parameters: E1 - PRI_NET/PRI_CPE ..................................... 92

Table 27: Digital Hardware Configuration Parameters: E1 - SS7 ............................................................... 94

Table 28: Digital Hardware Configuration Parameters: E1 - MFC/R2 ......................................................... 95

Table 29: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE .................................. 97

Table 30: Digital Hardware Configuration Parameters: T1/J1 - SS7 ........................................................... 98

Table 31: Digital Trunk Configuration Parameters .................................................................................... 100

Table 32: Data Trunk Configuration Parameters ....................................................................................... 104

Table 33: SIP Trunk Configuration Parameters ......................................................................................... 105

Table 34: IAX Trunk Configuration Parameters ......................................................................................... 109

Table 35: Outbound Route Configuration Parameters .............................................................................. 115

Table 36: Inbound Rule Configuration Parameters ................................................................................... 118

Table 37: Conference Bridge Configuration Parameters .......................................................................... 123

Table 38: Conference Caller IVR Menu .................................................................................................... 127

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Table 39: IVR Configuration Parameters .................................................................................................. 129

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Table 40: Voicemail Settings ..................................................................................................................... 137

Table 41: Voicemail Email Settings ........................................................................................................... 139

Table 42: Voicemail Group Settings .......................................................................................................... 140

Table 43: Ring Group Parameters ............................................................................................................ 141

Table 44: Paging/Intercom Group Configuration Parameters ................................................................... 143

Table 45: Call Queue Configuration Parameters ...................................................................................... 145

Table 46: FAX/T.38 Settings ...................................................................................................................... 155

Table 47: DISA Settings ............................................................................................................................ 159

Table 48: Event List Settings ..................................................................................................................... 162

Table 49: UCM6510 Feature Codes ......................................................................................................... 169

Table 50: Internal Options/General ........................................................................................................... 175

Table 51: Internal Options/Jitter Buffer ...................................................................................................... 177

Table 52: Internal Options/RTP Settings ................................................................................................... 177

Table 53: Internal Options/STUN Monitor ................................................................................................. 178

Table 54: IAX Settings/General ................................................................................................................. 179

Table 55: IAX Settings/Registration .......................................................................................................... 179

Table 56: IAX Settings/Static Defense ...................................................................................................... 180

Table 57: SIP Settings/General ................................................................................................................. 183

Table 58: SIP Settings/Misc ...................................................................................................................... 184

Table 59: SIP Settings/Session Timer ....................................................................................................... 184

Table 60: SIP Settings/TCP and TLS ........................................................................................................ 185

Table 61: SIP Settings/NAT ....................................................................................................................... 186

Table 62: SIP Settings/ToS ........................................................................................................................ 187

Table 63: Trunk Status ............................................................................................................................... 189

Table 64: Extension Status ........................................................................................................................ 191

Table 65: Agent Status .............................................................................................................................. 192

Table 66: Interface Status Indicators ......................................................................................................... 193

Table 67: Parking Lot Status ..................................................................................................................... 196

Table 68: System Status->General ........................................................................................................... 197

Table 69: System Status->Network ........................................................................................................... 198

Table 70: CDR Filter Criteria ..................................................................................................................... 203

Table 71: CDR Statistics Filter Criteria ...................................................................................................... 207

Table 72: CDR API Configuration Files ..................................................................................................... 208

Table 73: CDR API URI Parameters ......................................................................................................... 209

Table 74: Network Upgrade Configuration ................................................................................................ 215

Table 75: Data Sync Configuration ........................................................................................................... 220

Table 76: Cleaner Configuration ............................................................................................................... 222

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Table of Figures

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Figure 1: UCM6510 Front View ................................................................................................................... 19

Figure 2: UCM6510 Back View ................................................................................................................... 19

Figure 3: UCM6510 web GUI Login Page .................................................................................................. 24

Figure 4: UCM6510 web GUI Language ..................................................................................................... 26

Figure 5: UCM6510 web GUI: Apply Changes ........................................................................................... 26

Figure 6: UCM6510 Network Interface Method: Route ............................................................................... 32

Figure 7: UCM6510 Network Interface Method: Switch .............................................................................. 33

Figure 8: UCM6510 Network Interface Method: Dual ................................................................................. 34

Figure 9: UCM6510 Using 802.1X as Client ............................................................................................... 35

Figure 10: UCM6510 Using 802.1X EAP-MD5 ........................................................................................... 35

Figure 11: UCM6510 Static Route Sample ................................................................................................. 37

Figure 12: UCM6510 Static Route Configuration ........................................................................................ 38

Figure 13: UCM6510 Port Forwarding Configuration ................................................................................. 39

Figure 14: GXP2160 Web Access Using UCM6510 Port Forwarding ........................................................ 40

Figure 15: Create New Firewall Rule .......................................................................................................... 42

Figure 16: Configure Dynamic Defense ...................................................................................................... 44

Figure 17: LDAP Server Configurations ...................................................................................................... 46

Figure 18: Default LDAP Phonebook DN .................................................................................................... 47

Figure 19: Default LDAP Phonebook Attributes .......................................................................................... 47

Figure 20: Add LDAP Phonebook ............................................................................................................... 48

Figure 21: Edit LDAP Phonebook ............................................................................................................... 48

Figure 22: GXP2200 LDAP Phonebook Configuration ............................................................................... 50

Figure 23: UCM6510 Email Settings ........................................................................................................... 52

Figure 24: UCM6510 Email Settings: Send Test Email............................................................................... 53

Figure 25: Set Time Manually ..................................................................................................................... 55

Figure 26: UCM6510 Zero Config ............................................................................................................... 58

Figure 27: Auto Provision Settings .............................................................................................................. 59

Figure 28: Auto Discover ............................................................................................................................. 60

Figure 29: Discovered Devices ................................................................................................................... 61

Figure 30: Assign Extension To Device ....................................................................................................... 61

Figure 31: Create New Device .................................................................................................................... 62

Figure 32: Export Extensions ...................................................................................................................... 79

Figure 33: Export Extensions ...................................................................................................................... 79

Figure 34: Email To User: Prompt Information ............................................................................................ 80

Figure 35: Email To User: Account Registration Information and QR Code ............................................... 81

Figure 36: Email To User: LDAP Client Information and QR Code ............................................................. 81

Figure 37: UCM6510 FXO Tone Settings ................................................................................................... 86

Figure 38: UCM6510 PSTN Detection ........................................................................................................ 86

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Figure 39: UCM6510 PSTN Detection: Auto Detect ................................................................................... 87

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Figure 40: UCM6510 PSTN Detection: Semi-Auto Detect ......................................................................... 87

Figure 41: FXS Ports Signaling Preference ................................................................................................ 89

Figure 42: FXO Ports ACIM Settings .......................................................................................................... 89

Figure 43: Digital Hardware Configuration .................................................................................................. 91

Figure 44: Troubleshooting Digital Trunks ................................................................................................ 102

Figure 45: Data Trunk Web Page .............................................................................................................. 103

Figure 46: Data Trunk Configuration ......................................................................................................... 104

Figure 47: DOD extension selection ......................................................................................................... 113

Figure 48: Edit DOD .................................................................................................................................. 113

Figure 49: Blacklist Configuration Parameters .......................................................................................... 120

Figure 50: Conference Invitation From web GUI ...................................................................................... 125

Figure 51: Conference Recording ............................................................................................................. 128

Figure 52: Click On Prompt To Create IVR Prompt .................................................................................. 131

Figure 53: Record New IVR Prompt ......................................................................................................... 131

Figure 54: Upload IVR Prompt .................................................................................................................. 132

Figure 55: Language Settings for Voice Prompt ....................................................................................... 134

Figure 56: Voice Prompt Package List ...................................................................................................... 134

Figure 57: New Voice Prompt Language Added ....................................................................................... 135

Figure 58: Voicemail Email Settings ......................................................................................................... 138

Figure 59: Voicemail Group ....................................................................................................................... 139

Figure 60: Ring Group ............................................................................................................................... 141

Figure 61: Ring Group Configuration ........................................................................................................ 142

Figure 62: Paging/Intercom Group ............................................................................................................ 143

Figure 63: Page/Intercom Group Settings ................................................................................................ 144

Figure 64: Call Queue ............................................................................................................................... 145

Figure 65: Agent Login Settings ................................................................................................................ 147

Figure 66: Edit Extension Group ............................................................................................................... 149

Figure 67: Select Extension Group in Outbound Route ............................................................................ 150

Figure 68: Edit Pickup Group .................................................................................................................... 151

Figure 69: Music On Hold Default Class ................................................................................................... 153

Figure 70: Configure Analog Trunk without Fax Detection ....................................................................... 156

Figure 71: Configure Extension For Fax Machine .................................................................................... 157

Figure 72: Configure Inbound Rule for Fax ............................................................................................... 157

Figure 73: Create Fax Extension .............................................................................................................. 158

Figure 74: Inbound Route to Fax Extension ............................................................................................. 158

Figure 75: Create New DISA..................................................................................................................... 159

Figure 76: Create New Event List ............................................................................................................. 162

Figure 77: Create Dial By Name Group .................................................................................................... 165

Figure 78: Dial By Name Group In IVR Key Pressing Events .................................................................. 166

Figure 79: Dial By Name Group In Inbound Route ................................................................................... 166

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Figure 80: Configure Extension First Name And Last Name .................................................................... 167

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Figure 81: Download Recording File from CDR Page .............................................................................. 172

Figure 82: Status->PBX Status ................................................................................................................. 189

Figure 83: Trunk Status ............................................................................................................................. 189

Figure 84: Extension Status ...................................................................................................................... 191

Figure 85: Queue Status ........................................................................................................................... 192

Figure 86: Conference Room Status ......................................................................................................... 193

Figure 87: Digital Channels Status ............................................................................................................ 196

Figure 88: Parking Lot Status .................................................................................................................... 196

Figure 89: System Status->Storage Usage ............................................................................................... 199

Figure 90: System Status->Resource Usage ............................................................................................ 199

Figure 91: System Events->Alert Events Lists: Disk Usage ..................................................................... 200

Figure 92: System Events->Alert Events Lists: Modify Admin Password ................................................. 200

Figure 93: System Events->Alert Events Lists: Memory Usage ............................................................... 201

Figure 94: System Events->Alert Events Lists: System Reboot ............................................................... 201

Figure 95: System Events->Alert Events Lists: System Update ............................................................... 201

Figure 96: System Events->Alert Events Lists: System Crash ................................................................. 202

Figure 97: System Events->Alert Log ....................................................................................................... 202

Figure 98: CDR Filter ................................................................................................................................ 203

Figure 99: Call Report ............................................................................................................................... 204

Figure 100: Call Report Entry with Audio Recording File .......................................................................... 205

Figure 101: Downloaded CDR File Sample - Call To Shows "s" .............................................................. 205

Figure 102: Downloaded CDR File Sample - Source Channel and Dest Channel 1 ................................ 206

Figure 103: Downloaded CDR File Sample - Source Channel and Dest Channel 2 ................................ 206

Figure 104: Downloaded CDR File Sample - Source Channel and Dest Channel 3 ................................ 206

Figure 105: CDR Statistics ........................................................................................................................ 207

Figure 106: Network Upgrade ................................................................................................................... 215

Figure 107: Local Upgrade ........................................................................................................................ 216

Figure 108: Upgrading Firmware Files ...................................................................................................... 217

Figure 109: Reboot UCM6510 .................................................................................................................. 217

Figure 110: Local Backup .......................................................................................................................... 219

Figure 111: Data Sync ............................................................................................................................... 220

Figure 112: Restore UCM6510 from Backup File ..................................................................................... 221

Figure 113: Cleaner ................................................................................................................................... 222

Figure 114: Reset and Reboot .................................................................................................................. 223

Figure 115: Ethernet Capture .................................................................................................................... 224

Figure 116: PING....................................................................................................................................... 225

Figure 117: Traceroute .............................................................................................................................. 225

Figure 118: Troubleshooting Analog Trunks .............................................................................................. 227

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CHANGE LOG

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This section documents significant changes from previous versions of the UCM6510 user manual. Only
major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.

FIRMWARE VERSION 1.0.0.25

 This is the initial version.

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WELCOME

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Thank you for purchasing Grandstream UCM6510 IP PBX appliance. The UCM6510 is an innovative IP
PBX appliance for E1/T1/J1 networks that brings enterprise-grade unified communications and security
protection to enterprises, small-to-medium businesses (SMBs), retail environments and residential
settings in an easy-to-manage fashion. Powered by an advanced hardware platform and revolutionary
software functionalities, the UCM6510 offers a breakthrough turnkey solution for converged voice, video,
data, fax, security surveillance, and mobility applications out of the box without any extra license fees or
recurring costs.

Caution:

Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

Warning:

Please do not use a different power adapter with the UCM6510 as it may cause damage to the products
and void the manufacturer warranty.

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This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:

http://www.grandstream.com/support

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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PRODUCT OVERVIEW

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FEATURE HIGHTLIGHTS

 1 GHz quad-core Cortex A9 application processor, large memory (1GB DDR3 RAM, 32GB Flash),

and dedicated high performance multi-core DSP array for advanced voice processing

 1 Integrated 1 T1/E1/J1 interface, 2 PSTN trunk FXO ports, 2 analog telephone/Fax FXS ports with

lifeline capability in case of power outage, and up to 50 SIP trunk accounts

 Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC), hardware based

caller ID/call progress tone and smart automated impedance matching for various countries

 Gigabit network port(s) with integrated PoE, USB, SD card; integrated NAT router with advanced QoS

support

 Strong defense against malicious attacks (Fail2ban, Whitelist, Blacklist, alerts, etc.)
 Data communication via T1/E1/J1 and data-voice combined communication via T1/E1/J1 with SS7 or

PRI

 Supports up to 2000 SIP endpoint registrations, up to 200 concurrent calls (up to 100 SRTP

encrypted concurrent calls), and up to 64 conference attendees

 Flexible dial plan, call routing, site peering, call recording (manual and automatic per SIP call and SIP

trunk), central control panel for endpoints, integrated NTP server, and integrated LDAP contact
directory

 Automated detection and provisioning of IP phones, video phones, ATAs, gateways, SIP cameras,

and other endpoints for easy deployment

 Strongest-possible security protection using SRTP, TLS, and HTTPS with hardware encryption

accelerator

 Redundant power supply, advanced support for Hot Standby Clustering and High Availability to

minimize system down time (pending)

 Automatic export of previous day’s data; periodically cleans up user data

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TECHNICAL SPECIFICATIONS

Interfaces

Analog Telephone FXS Ports

2 RJ11 ports (both with lifetime capability in case of power outage)

PSTN Line FXO Ports

2 RJ11 ports (both with lifeline capability in case of power outage)

T1/E1/J1 Interface

1 RJ45 port

Network Interfaces

Dual Gigabit ports (switched or routed) with PoE;
A 3rd Gigabit port for Hot-Standby Clustering

NAT Router

Yes (user configurable)

Peripheral Ports

USB, SD

LED Indicators

Power 1/2, PoE, USB, SD, T1/E1/J1, FXS 1/2, FXO 1/2, LAN, WAN,
Cluster Heartbeat

LCD Display

128x32 dot matrix graphic LCD with DOWN and OK buttons

Reset Switch

Yes, long press for factory reset and short press for reboot

Voice/Video Capabilities

Voice-over-Packet
Capabilities

LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier
grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection
and auto-switch to G.711

Voice and Fax Codecs

G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
GSM, AAL2-G.726-32, ADPCM; T.38

Video Codecs

H.264, H.263, H.263+

QoS

Layer 3 QoS, Layer 2 QoS

Signaling and Control

DTMF Methods

In Audio, RFC2833, and SIP INFO

Digital Signaling

PRI, SS7, MFC/R2

Provisioning Protocol and
Plug-and-Play

TFTP/HTTP/HTTPS, auto-discovery & auto-provisioning of Grandstream
IP endpoints via ZeroConfig (DHCP Option 66/multicast SIP
SUBSCRIBE/mDNS), eventlist between local and remote trunks

Network Protocols

TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LDAP,
HDLC, HDLC-ETH, PPP, Frame Relay (pending)

Disconnect Methods

Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone

Security

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Table 1: Technical Specifications

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Media

SRTP, TLS, HTTPS, SSH

Advanced Defense

Fail2ban, alert events, Whitelist, Blacklist, strong password based access
control

Physical

Universal Power Supply

Input: 100-240VAC, 50-60Hz; Output: DC+12VDC, 1.5A

Physical

Unit Weight: 2.165 KG; Package weight: 3.012 KG

Dimensions

440mm (L) x 185mm (W) x 44mm (H)

Environmental

Operating: 32 - 113oF / 0 - 45oC, Humidity 10-90% (non-condensing)
Storage: 14 - 140oF / -10 - 60oC, Humidity 10-90% (non-condensing)

Mounting

Rack mount and Desktop

Additional Features

Multi-language Support

English, Simplified Chinese, Traditional Chinese, Spanish, French,
Portuguese, German, Russian, Italian, Polish, Czech for web GUI;
Customizable IVR/voice prompts for English, Chinese, British English,
German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese,
Russian, Swedish, Turkish, Hebrew and Arabic

Caller ID

Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan
(pending)

Polarity Reversal/ Wink

Yes, with enable/disable option upon call establishment and termination

Call Center

Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability/busy level, in-queue announcement

Customizable Auto Attendant

Up to 5 layers of IVR (Interactive Voice Response)

Maximum Call Capacity

Up to 2000 registered SIP endpoints, up to 200 concurrent calls

Conference Bridges

Up to 8 bridges, up to 64 simultaneous conference attendees

Call Features

Call park, call forward, call transfer, DND, DISA, ring group, pickup
group, blacklist, paging/intercom and etc

Compliance

 FCC: Part 15 (CFR 47) Class B, Part 68
 CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,

EN60950-1, TBR21, RoHS

 A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS

60950, AS/ACIF S002

 ITU-T K.21 (Basic Level); UL 60950 (power adapter)
 T1: TIA-968-B Section 5.2.4

 E1: TBR12/TBR13, E1: AS/ACIF

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INSTALLATION

Main Case

Yes ( x 1)

Power Adapter

Yes ( x 2)

Ethernet Cable

Yes ( x 1)

Wall Mount

Yes ( x 2)

Screws

Yes ( x 6)

Quick Installation Guide

Yes ( x 1)

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Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and
connected to network. This section describes detailed information on installation, connection and warranty
policy of the UCM6510 series.

EQUIPMENT PACKAGING

Table 2: UCM6510 Equipment Packaging

CONNECT YOUR UCM6510

CONNECT THE UCM6510

Figure 1: UCM6510 Front View

Figure 2: UCM6510 Back View

Follow the steps below to connect the UCM6510 for initial setup:

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1. Connect one end of an RJ-45 Ethernet cable (cable type: straight through) into the WAN port of the

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UCM6510; connect the other end into the uplink port of an Ethernet switch/hub.

2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510.
Insert the main plug of the power adapter into a surge-protected power outlet. (Connect the second
power adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).

3. Wait for the UCM6510 to boot up. The LCD in the front will show its hardware information when the
bootup process is done.

4. Once the UCM6510 is successfully connected to the network, the LED indicator for the WAN port in
the front will be in solid green and the LCD shows up the IP address.

Depending on how the UCM6510 is used, users can follow the steps below for optional setup:

1. PSTN Line Connection: connect PSTN lines from the wall jack to the UCM6510 LINE ports (FXO
ports).

2. Analog Line Connection: connect analog lines (phone and fax) to the PHONE ports (FXS ports).

3. T1/E1 Line Connection: connect one end of the T1/E1 cable provided from the service provider into
the T1/E1 port of the UCM6510; connect the other end into the T1/E1 wall jack.

SAFETY COMPLIANCES

The UCM6510 series IP PBX complies with FCC/CE and various safety standards. The UCM6510 power
adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6510

package only. The manufacturer’s warranty does not cover damages to the device caused by

unsupported power adapters.

WARRANTY

If the UCM6510 series IP PBX was purchased from a reseller, please contact the company where the
device was purchased for replacement, repair or refund. If the device was purchased directly from
Grandstream Networks, contact our Technical Support Team for a RMA (Return Materials Authorization)
number before the product is returned. Grandstream Networks reserves the right to remedy warranty
policy without prior notification.

Warning:

Use the power adapter provided with the UCM6510 series IP PBX. Do not use a different power adapter
as this may damage the device. This type of damage is not covered under warranty.

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GETTING STARTED

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The UCM6510 provides LCD interface, LED indication and web GUI configuration interface.

 The LCD displays hardware, software and network information. Users could also navigate in the LCD

menu for device information and basic network configuration.

 The LED indication at the front of the device provides interface connection and activity status.
 The web GUI gives users access to all the configurations and options for UCM6510 setup.

This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web
GUI of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510
extension registered on a SIP phone as described at the end of this section.

USE THE LCD MENU

 Default LCD Display

By default, when the device is powered up, the LCD will show device model (e.g., UCM6510),
hardware version (e.g., V1.2A) and IP address. Press "Down" button and the system time will be
displayed (e.g., 2014-05-15 14:20).

 Menu Access

Press "OK" button to start browsing menu options. Please see menu options in [Table 3: LCD Menu
Options].

 Menu Navigation

Press the "Down" arrow key to browser different menu options. Press the "OK" button to select an
entry.

 Exit

If "Back" option is available in the menu, select it to go back to the previous menu. For "Device Info"
"Network Info" and "Web Info" which do not have "Back" option, simply press the "OK" button to go
back to the previous menu. Additionally, the LCD will display default idle screen after staying in menu
option for 15 seconds.

 LCD Backlight

The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle
for 30 seconds.

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The following table shows the LCD menu options.

View Events

 Critical Events
 Other Events

Device Info

 Hardware: Hardware version number
 Software: Software version number
 P/N: Part number
 WAN MAC: WAN side MAC address
 LAN MAC: LAN side MAC address
 Uptime: System up time since the last reboot

Network Info

 WAN Mode: DHCP, Static IP, or PPPoE
 WAN IP: IP address
 WAN Subnet Mask
 LAN IP: IP address
 LAN Subnet Mask

Network Menu

 WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE
 Static Routes Reset: Click to reset the static route setting

Factory Menu

 Reboot
 Factory Reset
 LCD Test Patterns

Press "OK" to start. Then press "Down" button to test different LCD
patterns. When done, press "OK" button to exit.

 Fan Mode

Select "Auto" or "On".

 LED Test Patterns

Select "All On" "All Off" or "Blinking" and check LED status for USB, SD,
T1/E1, Phone 1/Phone 2, Line 1/Line 2 ports. After the LED test, select
"Back" in the menu and the device will show the LED actual status again.

 RTC Test Patterns

Select "2022-02-22 22:22" or "2011-01-11 11:11" to start the RTC (Real­Time Clock) test pattern. Check the system time from LCD idle screen by
pressing "DOWN" button, or from web GUI->System Status->General
page. After the test, reboot the device manually and the device will display

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Table 3: LCD Menu Options

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the correct time.

 Hardware Testing

Select "Test SVIP" to perform SVIP test on the device. This is mainly for
factory testing purpose which verifies the hardware connection inside the
device. The diagnostic result displays on the LCD after the test is done.

Web Info

 Protocol: Web access protocol. HTTP or HTTPS. By default it's HTTPS
 Port: Web access port number. By default it's 8089

LED Indicator

LED Status

Power 1/Power 2
PoE
LAN
WAN
USB
SD
Phone 1 /Phone 2 (FXS)
Line 1/Line 2 FXO

Solid: Connected
Fast Blinking: Data Transferring
Slow Blinking: Trying to connect

OFF: Not Connected

T1/E1

Solid: Connected and working
Fast Blinking (0.5s on/0.5s off): Connected

but the link is not working at all

Slow Blinking (1s on/1s off): Connected but

the link is only working one-way

OFF: Not Connected

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USE THE LED INDICATORS

The UCM6510 has LED indicators in the front to display connection status. The following table shows the
status definitions.

Table 4: UCM6510 LED INDICATORS

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USE THE WEB GUI

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ACCESS WEB GUI

The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML
pages allow users to configure the device through a Web browser such as Microsoft IE (version 8+),
Mozilla Firefox, Google Chrome and etc.

Figure 3: UCM6510 web GUI Login Page

To access the web GUI:

1. Connect the computer to the same network as the UCM6510.

2. Ensure the device is properly powered up and shows its IP address on the LCD.

3. Open a web browser on the computer and enter the IP address in the address bar. The web login
page will display as shown in [Figure 3: UCM6510 web GUI Login Page].

4. Enter the administrator’s login and password to access the web configuration menu. The default
administrator's username and password is "admin" and "admin". It is highly recommended to change
the default password after login for the first time.

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Note:

By default, the UCM6510 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6510
IP address in the web browser, the web page will be automatically redirected to the page using HTTPS
and port 8089.

For example, if the LCD shows 192.168.40.167, please enter 192.168.40.167 in your web browser and
the web page will be redirected to:

https://192.168.40.167:8089

The option "Redirect From Port 80" can be configured under the UCM6510 web GUI->Settings->HTTP
Server.

WEB GUI CONFIGURATIONS

There are four main sections in the web GUI for users to view the PBX status, configure and manage the
PBX.

 Status: Displays PBX status, System Status, System Events and CDR.
 PBX: To configure extensions, trunks, call routes, zero config for auto provisioning, call features,

internal options, IAX settings, SIP settings, as well as ports configuration for digital trunks.

 Settings: To configure network settings, firewall settings, change password, LDAP Server, HTTP

Server, Email Settings, Time Settings and NTP server.

 Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot,

syslog setup and troubleshooting.

WEB GUI LANGUAGES

Currently the UCM6510 web GUI supports the following languages:

English
Simplified Chinese
Traditional Chinese
Spanish

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French

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Portuguese
Russian
Italian
Polish
German
Czech

Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after
logging in.

Figure 4: UCM6510 web GUI Language

SAVE AND APPLY CHANGES

Click on "Save" button after configuring the web GUI options in one page. After saving all the changes,
make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes.
If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device.

Figure 5: UCM6510 web GUI: Apply Changes

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MAKE YOUR FIRST CALL

Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow
the steps below to make your first call.

1. Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions.

2. Click on "Create New SIP Extension" to create a new extension. You will need User ID, Password and
Voicemail Password information to register and use the extension later.

3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password
information. The SIP server address is the UCM6510 IP address.

4. When your phone is registered with the extension, dial *97 to access the voicemail box. Enter the
Voicemail Password once you hear "Password" voice prompt.

5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu.

6. You are successfully connected to the PBX system now.

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