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UCM6510
User Manual
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Grandstream Networks UCM6510 User Manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual
UCM6510 IP PBX User Manual
Firmware Version 1.0.0.5
Page 1 of 193
UCM6510 IP PBX User Manual
Index
CHANGE LOG ......................................................................................... 12
FIRMWARE VERSION 1.0.0.5 ............................................................................................................ 12
WELCOME ............................................................................................... 13
PRODUCT OVERVIEW ............................................................................ 14
FEATURE HIGHTLIGHTS ................................................................................................................... 14
TECHNICAL SPECIFICATIONS .......................................................................................................... 14
INSTALLATION ........................................................................................ 17
EQUIPMENT PACKAGING ................................................................................................................. 17
CONNECT YOUR UCM6510 ............................................................................................................... 17
CONNECT THE UCM6510 ........................................................................................................... 17
SAFETY COMPLIANCES .................................................................................................................... 18
WARRANTY ......................................................................................................................................... 18
GETTING STARTED ................................................................................ 20
USE THE LCD MENU .......................................................................................................................... 20
USE THE LED INDICATORS .............................................................................................................. 22
USE THE WEB GUI ............................................................................................................................. 22
ACCESS WEB GUI ...................................................................................................................... 22
WEB GUI CONFIGURATIONS ..................................................................................................... 24
WEB GUI LANGUAGES ............................................................................................................... 24
SAVE AND APPLY CHANGES ..................................................................................................... 25
MAKE YOUR FIRST CALL .................................................................................................................. 25
SYSTEM SETTINGS ................................................................................ 27
NETWORK SETTINGS........................................................................................................................ 27
BASIC SETTINGS ........................................................................................................................ 27
802.1X .......................................................................................................................................... 29
PORT FORWORDING.................................................................................................................. 30
FIREWALL ........................................................................................................................................... 30
STATIC DEFENSE ....................................................................................................................... 30
DYNAMIC DEFENSE ................................................................................................................... 33
FAIL2BAN ..................................................................................................................................... 33
CHANGE PASSWORD ........................................................................................................................ 34
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LDAP SERVER .................................................................................................................................... 35
LDAP SERVER CONFIGURATIONS ........................................................................................... 35
LDAP PHONEBOOK .................................................................................................................... 36
LDAP CLIENT CONFIGURATIONS ............................................................................................. 38
HTTP SERVER .................................................................................................................................... 39
EMAIL SETTINGS ............................................................................................................................... 40
TIME SETTINGS ................................................................................................................................. 42
NTP SERVER ...................................................................................................................................... 44
PROVISIONING ....................................................................................... 45
OVERVIEW .......................................................................................................................................... 45
AUTO PROVISIONING ........................................................................................................................ 45
MANUAL PROVISIONING ................................................................................................................... 48
DISCOVERY ................................................................................................................................. 48
ASSIGNMENT .............................................................................................................................. 49
CREATE NEW DEVICE ................................................................................................................ 50
PROVISIONING ........................................................................................................................... 50
EXTENSIONS ........................................................................................... 51
CREATE NEW USER .......................................................................................................................... 51
CREATE NEW SIP EXTENSION ................................................................................................. 51
CREATE NEW IAX EXTENSION ................................................................................................. 54
CREATE NEW FXS EXTENSION ................................................................................................ 57
BATCH ADD EXTENSIONS ................................................................................................................ 60
BATCH ADD SIP EXTENSIONS .................................................................................................. 60
BATCH ADD IAX EXTENSIONS .................................................................................................. 63
EDIT EXTENSION ............................................................................................................................... 65
EXPORT EXTENSIONS ...................................................................................................................... 66
IMPORT EXTENSIONS ....................................................................................................................... 67
ANALOG TRUNKS .................................................................................. 68
ANALOG TRUNKS CONFIGURATION ............................................................................................... 68
PSTN DETECTION .............................................................................................................................. 70
ANALOG HARDWARE CONFIGURATION ......................................................................................... 73
DIGITAL TRUNKS .................................................................................... 76
DIGITAL HARDWARE CONFIGURATION .......................................................................................... 76
DIGITAL TRUNK CONFIGURATION ................................................................................................... 79
DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS ............................................................ 80
DIGITAL TRUNK TROUBLESHOOTING ............................................................................................. 80
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VOIP TRUNKS ......................................................................................... 82
VOIP TRUNK CONFIGURATION ........................................................................................................ 82
DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS ................................................................. 89
CALL ROUTES ........................................................................................ 91
OUTBOUND ROUTES ........................................................................................................................ 91
INBOUND ROUTES ............................................................................................................................ 93
INBOUND RULE CONFIGURATIONS ......................................................................................... 94
BLACKLIST CONFIGURATIONS ................................................................................................. 96
CONFERENCE BRIDGE .......................................................................... 98
CONFERENCE BRIDGE CONFIGURATIONS ............................................................................ 98
JOIN A CONFERENCE CALL .................................................................................................... 100
INVITE OTHER PARTIES TO JOIN CONFERENCE ................................................................. 100
DURING THE CONFERENCE ................................................................................................... 101
RECORD CONFERENCE .......................................................................................................... 102
IVR ......................................................................................................... 104
CONFIGURE IVR .............................................................................................................................. 104
CREATE IVR PROMPT ..................................................................................................................... 106
RECORD NEW IVR PROMPT ................................................................................................... 106
UPLOAD IVR PROMPT.............................................................................................................. 107
LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 108
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE ............................................................... 108
CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE ................................................................111
VOICEMAIL ............................................................................................ 112
CONFIGURE VOICEMAIL ................................................................................................................. 112
VOICEMAIL EMAIL SETTINGS ......................................................................................................... 113
CONFIGURE VOICEMAIL GROUP................................................................................................... 114
RING GROUP ......................................................................................... 116
CONFIGURE RING GROUP ............................................................................................................. 116
PAGING AND INTERCOM GROUP ....................................................... 118
CONFIGURE PAGING/INTERCOM GROUP .................................................................................... 118
CALL QUEUE ........................................................................................ 120
CONFIGURE CALL QUEUE .............................................................................................................. 120
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EXTENSION GROUPS ........................................................................... 123
CONFIGURE EXTENSION GROUPS ............................................................................................... 123
USE EXTENSION GROUPS ............................................................................................................. 123
PICKUP GROUPS .................................................................................. 125
CONFIGURE PICKUP GROUPS ...................................................................................................... 125
MUSIC ON HOLD ................................................................................... 126
FAX/T.38 ................................................................................................. 127
CONFIGURE FAX/T.38 ...................................................................................................................... 127
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ............................................... 128
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ........................................................................... 130
DISA ....................................................................................................... 132
BLF AND EVENT LIST ........................................................................... 134
BLF..................................................................................................................................................... 134
EVENT LIST ...................................................................................................................................... 134
DIAL BY NAME ...................................................................................... 137
DIAL BY NAME CONFIGURATION ................................................................................................... 137
CALL FEATURES .................................................................................. 140
FEATURE CODES ............................................................................................................................. 140
CALL RECORDING ........................................................................................................................... 143
CALL PARK ........................................................................................................................................ 144
PARK A CALL ............................................................................................................................. 144
RETRIEVE THE PARKED CALL ................................................................................................ 144
INTERNAL OPTIONS ............................................................................. 145
INTERNAL OPTIONS/GENERAL ...................................................................................................... 145
INTERNAL OPTIONS/JITTER BUFFER ........................................................................................... 146
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................. 147
INTERNAL OPTIONS/STUN MONITOR ........................................................................................... 147
IAX SETTINGS ....................................................................................... 148
IAX SETTINGS/GENERAL ................................................................................................................ 148
IAX SETTINGS/REGISTRATION ...................................................................................................... 148
IAX SETTINGS/STATIC DEFENSE ................................................................................................... 149
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SIP SETTINGS ....................................................................................... 151
SIP SETTINGS/GENERAL ................................................................................................................ 151
SIP SETTINGS/MISC ........................................................................................................................ 152
SIP SETTINGS/SESSION TIMER ..................................................................................................... 152
SIP SETTINGS/TCP and TLS ........................................................................................................... 153
SIP SETTINGS/NAT .......................................................................................................................... 154
SIP SETTINGS/TOS .......................................................................................................................... 155
STATUS AND REPORTING ................................................................... 157
PBX STATUS ..................................................................................................................................... 157
TRUNKS ..................................................................................................................................... 157
EXTENSIONS ............................................................................................................................. 158
QUEUES ..................................................................................................................................... 160
CONFERENCE ROOMS ............................................................................................................ 161
INTERFACES STATUS............................................................................................................... 161
PARKING LOT ............................................................................................................................ 162
SYSTEM STATUS.............................................................................................................................. 163
GENERAL ................................................................................................................................... 163
NETWORK ................................................................................................................................. 164
STORAGE USAGE ..................................................................................................................... 164
RESOURCE USAGE .................................................................................................................. 165
SYSTEM EVENTS ............................................................................................................................. 166
ALERT EVENTS LIST ................................................................................................................ 166
ALERT LOG ................................................................................................................................ 168
ALERT CONTACT ...................................................................................................................... 168
CDR ................................................................................................................................................... 169
DOWNLOADED CDR FILE ........................................................................................................ 171
STATISTICS ................................................................................................................................ 173
RECORDING FILES ................................................................................................................... 174
CDR API CONFIGURATION FILES ........................................................................................... 174
UPGRADING AND MAINTENANCE ...................................................... 180
UPGRADING ..................................................................................................................................... 180
BACKUP ............................................................................................................................................ 183
UPGRADING VIA NETWORK .................................................................................................... 180
UPGRADING VIA LOCAL UPLOAD ........................................................................................... 181
NO LOCAL FIRMWARE SERVERS ........................................................................................... 183
LOCAL BACKUP ........................................................................................................................ 184
DATA SYNC ................................................................................................................................ 184
RESTORE CONFIGURATION FROM BACKUP FILE ............................................................... 185
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CLEANER .......................................................................................................................................... 186
RESET AND REBOOT ...................................................................................................................... 187
SYSLOG ............................................................................................................................................ 188
TROUBLESHOOTING ....................................................................................................................... 188
ETHERNET CAPTURE .............................................................................................................. 189
IP PING ....................................................................................................................................... 189
TRACEROUTE ........................................................................................................................... 190
PRI SIGNALING TRACE ............................................................................................................ 190
EXPERIENCING THE UCM6510 SERIES IP PBX ................................. 191
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Table of Tables
UCM6510 IP PBX User Manual
Table 1: Technical Specifications................................................................................................................. 14
Table 2: UCM6510 Equipment Packaging .................................................................................................. 17
Table 3: LCD Menu Options ........................................................................................................................ 21
Table 4: UCM6510/UCM6510 LED INDICATORS ...................................................................................... 22
Table 5: UCM6510 Network Settings->Basic Settings ................................................................................ 27
Table 6: UCM6510 Network Settings->802.1X ........................................................................................... 29
Table 7: UCM6510 Network Settings->Port Forwarding ............................................................................. 30
Table 8: UCM6510 Firewall->Static Defense->Current Service .................................................................. 31
Table 9: Typical Firewall Settings ................................................................................................................ 31
Table 10: Firewall Rule Settings .................................................................................................................. 32
Table 11: UCM6510 Firewall Dynamic Defense .......................................................................................... 33
Table 12: Fail2Ban Settings ........................................................................................................................ 34
Table 13: HTTP Server Settings .................................................................................................................. 40
Table 14: Email Settings .............................................................................................................................. 40
Table 15: Auto Time Updating ..................................................................................................................... 42
Table 16: Auto Provision Settings ............................................................................................................... 47
Table 17: SIP Extension Configuration Parameters .................................................................................... 51
Table 18: IAX Extension Configuration Parameters .................................................................................... 54
Table 19: FXS Extension Configuration Parameters .................................................................................. 57
Table 20: Batch Add SIP Extension Parameters ......................................................................................... 60
Table 21: Batch Add IAX Extension Parameters ......................................................................................... 63
Table 22: Analog Trunk Configuration Parameters ..................................................................................... 68
Table 23: PSTN Detection For Analog Trunk .............................................................................................. 73
Table 24: PBX/Ports Config/Analog Hardware ............................................................................................ 74
Table 25: Ports Config/Digital Hardware: Edit Digital Ports ........................................................................ 77
Table 26: Digital Trunk Configuration Parameters ...................................................................................... 79
Table 27: SIP Trunk Configuration Parameters ........................................................................................... 82
Table 28: IAX Trunk Configuration Parameters........................................................................................... 86
Table 29: Outbound Route Configuration Parameters ................................................................................ 91
Table 30: Inbound Rule Configuration Parameters ..................................................................................... 94
Table 31: Conference Bridge Configuration Parameters ............................................................................ 98
Table 32: Conference Caller IVR Menu .................................................................................................... 101
Table 33: IVR Configuration Parameters .................................................................................................. 104
Table 34: Voicemail Settings ..................................................................................................................... 112
Table 35: Voicemail Email Settings ........................................................................................................... 114
Table 36: Voicemail Group Settings .......................................................................................................... 115
Table 37: Ring Group Parameters ............................................................................................................ 116
Table 38: Paging/Intercom Group Configuration Parameters ................................................................... 118
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Table 39: Call Queue Configuration Parameters ...................................................................................... 120
Table 40: FAX/T.38 Settings ...................................................................................................................... 127
Table 41: DISA Settings ............................................................................................................................ 132
Table 42: Event List Settings ..................................................................................................................... 135
Table 43: UCM6510 Feature Codes ......................................................................................................... 140
Table 44: Internal Options/General ........................................................................................................... 145
Table 45: Internal Options/Jitter Buffer ...................................................................................................... 146
Table 46: Internal Options/RTP Settings ................................................................................................... 147
Table 47: Internal Options/STUN Monitor ................................................................................................. 147
Table 48: IAX Settings/General ................................................................................................................. 148
Table 49: IAX Settings/Registration .......................................................................................................... 148
Table 50: IAX Settings/Static Defense ...................................................................................................... 149
Table 51: SIP Settings/General ................................................................................................................. 151
Table 52: SIP Settings/Misc ...................................................................................................................... 152
Table 53: SIP Settings/Session Timer ....................................................................................................... 152
Table 54: SIP Settings/TCP and TLS ........................................................................................................ 153
Table 55: SIP Settings/NAT ....................................................................................................................... 154
Table 56: SIP Settings/ToS ........................................................................................................................ 155
Table 57: Trunk Status ............................................................................................................................... 158
Table 58: Extension Status ........................................................................................................................ 159
Table 59: Agent Status .............................................................................................................................. 160
Table 60: Interface Status Indicators ......................................................................................................... 161
Table 61: Parking Lot Status ..................................................................................................................... 162
Table 62: System Status->General ........................................................................................................... 163
Table 63: System Status->Network ........................................................................................................... 164
Table 64: CDR Filter Criteria ..................................................................................................................... 169
Table 65: CDR Statistics Filter Criteria ...................................................................................................... 173
Table 66: CDR API Configuration Files ..................................................................................................... 174
Table 67: CDR API URI Parameters ......................................................................................................... 175
Table 68: Network Upgrade Configuration ................................................................................................ 180
Table 69: Data Sync Configuration ........................................................................................................... 185
Table 70: Cleaner Configuration ............................................................................................................... 187
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Table of Figures
UCM6510 IP PBX User Manual
Figure 1: UCM6510 Front View ................................................................................................................... 17
Figure 2: UCM6510 Back View ................................................................................................................... 17
Figure 3: UCM6510 web GUI Login Page .................................................................................................. 23
Figure 4: UCM6510 web GUI Language ..................................................................................................... 25
Figure 5: UCM6510 web GUI: Apply Changes ........................................................................................... 25
Figure 6: Create New Firewall Rule ............................................................................................................ 32
Figure 7: LDAP Server Configurations ........................................................................................................ 35
Figure 8: Default LDAP Phonebook DN ...................................................................................................... 36
Figure 9: Default LDAP Phonebook Attributes ............................................................................................ 36
Figure 10: Add LDAP Phonebook ............................................................................................................... 37
Figure 11: Edit LDAP Phonebook ............................................................................................................... 37
Figure 12: GXP2200 LDAP Phonebook Configuration ............................................................................... 39
Figure 13: UCM6510 Email Settings ........................................................................................................... 41
Figure 14: UCM6510 Email Settings: Send Test Email............................................................................... 42
Figure 15: Set Time Manually ..................................................................................................................... 43
Figure 16: UCM6510 Zero Config ............................................................................................................... 46
Figure 17: Auto Provision Settings .............................................................................................................. 47
Figure 18: Auto Discover ............................................................................................................................. 48
Figure 19: Discovered Devices ................................................................................................................... 49
Figure 20: Assign Extension To Device ....................................................................................................... 49
Figure 21: Create New Device .................................................................................................................... 50
Figure 22: Export Extensions ...................................................................................................................... 66
Figure 23: Export Extensions ...................................................................................................................... 67
Figure 24: UCM6510 FXO Tone Settings ................................................................................................... 71
Figure 25: UCM6510 PSTN Detection ........................................................................................................ 71
Figure 26: UCM6510 PSTN Detection: Auto Detect ................................................................................... 72
Figure 27: UCM6510 PSTN Detection: Semi-Auto Detect ......................................................................... 72
Figure 28: FXS Ports Signaling Preference ................................................................................................ 74
Figure 29: FXO Ports ACIM Settings .......................................................................................................... 74
Figure 30: Digital Hardware Configuration .................................................................................................. 76
Figure 31: Troubleshooting Digital Trunks .................................................................................................. 80
Figure 32: DOD extension selection ........................................................................................................... 90
Figure 33: Edit DOD .................................................................................................................................... 90
Figure 34: Blacklist Configuration Parameters ............................................................................................ 96
Figure 35: Conference Invitation From web GUI ...................................................................................... 100
Figure 36: Conference Recording ............................................................................................................. 103
Figure 37: Click On Prompt To Create IVR Prompt .................................................................................. 106
Figure 38: Record New IVR Prompt ......................................................................................................... 106
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Figure 39: Upload IVR Prompt .................................................................................................................. 107
Figure 40: Language Settings For Voice Prompt ...................................................................................... 109
Figure 41: Voice Prompt Package List ...................................................................................................... 110
Figure 42: New Voice Prompt Language Added ........................................................................................111
Figure 43: Voicemail Email Settings ......................................................................................................... 113
Figure 44: Voicemail Group....................................................................................................................... 114
Figure 45: Ring Group ............................................................................................................................... 116
Figure 46: Ring Group Configuration ........................................................................................................ 117
Figure 47: Paging/Intercom Group ............................................................................................................ 118
Figure 48: Page/Intercom Group Settings ................................................................................................ 119
Figure 49: Call Queue ............................................................................................................................... 120
Figure 50: Agent Login Settings ................................................................................................................ 122
Figure 51: Edit Extension Group ............................................................................................................... 123
Figure 52: Select Extension Group in Outbound Route ............................................................................ 124
Figure 53: Edit Pickup Group .................................................................................................................... 125
Figure 54: Music On Hold Default Class ................................................................................................... 126
Figure 55: Configure Analog Trunk without Fax Detection ....................................................................... 128
Figure 56: Configure Extension For Fax Machine .................................................................................... 129
Figure 57: Configure Inbound Rule For Fax ............................................................................................. 129
Figure 58: Create Fax Extension .............................................................................................................. 130
Figure 59: Enable Fax Detection In Analog Trunk .................................................................................... 130
Figure 60: Inbound Route To Fax Extension ............................................................................................. 131
Figure 61: Create New DISA..................................................................................................................... 132
Figure 62: Create New Event List ............................................................................................................. 135
Figure 63: Create Dial By Name Group .................................................................................................... 137
Figure 64: Dial By Name Group In IVR Key Pressing Events .................................................................. 138
Figure 65: Dial By Name Group In IVR Key Pressing Events .................................................................. 138
Figure 66: Configure Extension First Name And Last Name .................................................................... 139
Figure 67: Download Recording File From CDR Page ............................................................................. 143
Figure 68: Status->PBX Status ................................................................................................................. 157
Figure 69: Trunk Status ............................................................................................................................. 157
Figure 70: Extension Status ...................................................................................................................... 159
Figure 71: Queue Status ........................................................................................................................... 160
Figure 72: Conference Room Status ......................................................................................................... 161
Figure 73: Parking Lot Status .................................................................................................................... 162
Figure 74: System Status->Storage Usage ............................................................................................... 165
Figure 75: System Status->Resource Usage ............................................................................................ 165
Figure 76: System Events->Alert Events Lists: Disk Usage ..................................................................... 166
Figure 77: System Events->Alert Events Lists: Modify Admin Password ................................................. 166
Figure 78: System Events->Alert Events Lists: Memory Usage ............................................................... 167
Figure 79: System Events->Alert Events Lists: System Reboot ............................................................... 167
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Figure 80: System Events->Alert Events Lists: System Update ............................................................... 167
Figure 81: System Events->Alert Events Lists: System Crash ................................................................. 168
Figure 82: System Events->Alert Log ....................................................................................................... 168
Figure 83: CDR Filter ................................................................................................................................ 169
Figure 84: Call Report ............................................................................................................................... 170
Figure 85: Call Report Entry With Audio Recording File ........................................................................... 171
Figure 86: Downloaded CDR File Sample - Call To Shows "s" ................................................................ 171
Figure 87: Downloaded CDR File Sample - Source Channel and Dest Channel 1 .................................. 172
Figure 88: Downloaded CDR File Sample - Source Channel and Dest Channel 2 .................................. 172
Figure 89: Downloaded CDR File Sample - Source Channel and Dest Channel 3 .................................. 172
Figure 90: CDR Statistics .......................................................................................................................... 173
Figure 91: Network Upgrade ..................................................................................................................... 180
Figure 92: Local Upgrade .......................................................................................................................... 181
Figure 93: Upgrading Firmware Files ........................................................................................................ 182
Figure 94: Reboot UCM6510 .................................................................................................................... 182
Figure 95: Local Backup ........................................................................................................................... 184
Figure 96: Data Sync ................................................................................................................................ 185
Figure 97: Restore UCM6510 From Backup File ...................................................................................... 186
Figure 98: Cleaner .................................................................................................................................... 187
Figure 99: Reset and Reboot .................................................................................................................... 188
Figure 100: Ethernet Capture.................................................................................................................... 189
Figure 101: PING ...................................................................................................................................... 190
Figure 102: Traceroute .............................................................................................................................. 190
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CHANGE LOG
This section documents significant changes from previous versions of the UCM6510 user manual. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.0.5
This is the initial version.
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WELCOME
Thank you for purchasing Grandstream UCM6510 IP PBX appliance. UCM6500 is an innovative IP PBX
appliance designed to bring enterprise-grade unified communications and security protection features to
small-to-medium businesses (SMBs) in an easy-to-manage fashion. Powered by an advanced hardware
platform and revolutionary software functionalities, UCM6500 offers a breakthrough turnkey solution for
converged voice, video, data, fax, security surveillance, and mobility applications out of the box without
any extra license fees or recurring costs.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6510 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
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PRODUCT OVERVIEW
Interfaces
Analog Telephone FXS Ports
2 RJ11 ports (both with lifetime capability in case of power outage)
PSTN Line FXO Ports
2 RJ11 ports (both with lifeline capability in case of power outage)
T1/J1 Interface
1 RJ45 port
Network Interfaces
3 ports: 1 LAN/1 WAN/1 Heartbeat.
Dual 10/100/1000Mbps RJ45 Ethernet port(s) with integrated PoE Plus
(IEEE 802.3at-2009)
NAT Router
Yes
Peripheral Ports
USB, SD
FEATURE HIGHTLIGHTS
1 GHz 4-core Cortex A9 application processor, large memory (1GB DDR3 RAM, 32GB NAND Flash),
and dedicated high performance multi-core DSP array for advanced voice processing.
Integrated 1 T1/E1/J1 (J1 is TBD) interface, 2 PSTN trunk FXO ports, 2 analog telephone FXS ports
with lifeline capability in case of power outage, and up to 50 SIP trunk accounts.
Gigabit network port(s) with integrated PoE, USB, SD card; integrated NAT router with advanced QoS
support.
Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC), hardware based
caller ID/call progress tone and smart automated impedance matching for various countries.
Supports up to 2000 SIP endpoint registrations, up to 200 concurrent calls (up to 100 SRTP encrypted
concurrent calls), and up to 32 conference attendees.
Flexible dial plan, call routing, site peering, call recording, central control panel for endpoints,
integrated NTP server, and integrated LDAP contact directory.
Automated detection and provisioning of IP phones, video phones, ATAs, gateways, SIP cameras,
and other endpoints for easy deployment.
Strongest-possible security protection using SRTP, TLS, and HTTPS with hardware encryption
accelerator.
Provides Fail2ban preventing malicious attacks, supports Blacklist and Whitelist for efficient defense.
Manual and automatic recording for each SIP call and each trunk.
High availability helps rescue the server in a short time when hardware failure occurs (pending).
Automatically export previous day's data; periodically cleans up user data.
TECHNICAL SPECIFICATIONS
Table 1: Technical Specifications
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LED Indicators
Power 1/Power 2, PoE, USB, SD, T1/E1/J1(J1 is TBD), FXS 1/FXS 2,
FXO 1/FXO 2, LAN, WAN, Heartbeat
LCD Display
128x32 graphic LCD with DOWN and OK button
Reset Switch
Yes
Voice/Video Capabilities
Voice-over-Packet
Capabilities
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier
grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection
and auto-switch to G.711
Voice and Fax Codecs
G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
GSM, AAL2-G.726-32, ADPCM; T.38
Video Codecs
H.264, H.263, H.263+
QoS
Layer 3 QoS, Layer 2 QoS
Signaling and Control
DTMF Methods
In Audio, RFC2833, and SIP INFO
Digital Signaling
PRI, SS7, MFC/R2
Provisioning Protocol and
Plug-and-Play
TFTP/HTTP/HTTPS, auto-discovery & auto-provisioning of
Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast
SIP SUBSCRIBE/mDNS), eventlist between local and remote trunks
Network Protocols
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LAPD
Disconnect Methods
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
Security
Media
SRTP, TLS, HTTPS, SSH
Physical
Universal Power Supply
Input: 100-240VAC, 50-60Hz
Output: DC+12VDC, 1.5A, 18W
Physical
Unit Weight: 2.165 KG
Package weight: 3.012 KG
Dimensions
440mm (L) x 185mm (W) x 44mm (H)
Environmental
Operating: Temperature 32 - 113oF / 0 - 45oC,
Humidity 10-90% (non-condensing)
Storage: Temperature 14 - 140oF / -10 - 60oC
Humidity 10-90% (non-condensing)
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Mounting
Rack mount and Desktop
Additional Features
Multi-language Support
English, Simplified Chinese, Traditional Chinese, Spanish, French,
Portuguese, German, Russian, Italian, Polish, Czech for web GUI;
Customizable IVR/extension to support English, Chinese, British
English, German, Spanish, Greeks, French, Italian, Dutch, Polish,
Portuguese, Russian, Swedish, Turkish, Hebrew and Arabic
Caller ID
Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan
Polarity Reversal/ Wink
Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability busy level, in-queue announcement
Customizable Auto Attendant
Up to 5 layers of IVR (Interactive Voice Response)
Concurrent Calls
Up to 200 calls
Conference Bridges
Up to 5 bridges, up to 32 seats
Call Features
Call park, call forward, call transfer, DND, DISA, DOD, ring group,
pickup group, blacklist, paging/intercom and etc
Defense
Fail2ban, Alert events, Data sync (automatically export previous day's
data), Cleaner (periodically delete user data)
Compliance
FCC: Part 15 (CFR 47) Class B, Part 68
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002
ITU-T K.21 (Basic Level)
UL 60950 (power adapter)
T1: TIA-968-B Section 5.2.4
E1: TBR12/TBR13
E1: AS/ACIF S016
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INSTALLATION
Main Case
Yes (1)
Power Adaptor
Yes (2)
Ethernet Cable
Yes (1)
Wall Mount
Yes (2)
Screws
Yes (6)
Quick Installation Guide
Yes (1)
Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and
connected to network. This section describes detailed information on installation, connection and warranty
policy of the UCM6510 series.
EQUIPMENT PACKAGING
Table 2: UCM6510 Equipment Packaging
CONNECT YOUR UCM6510
CONNECT THE UCM6510
Figure 1: UCM6510 Front View
Figure 2: UCM6510 Back View
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Follow the steps below to connect the UCM6510 for initial setup:
1. Connect one end of an RJ-45 Ethernet cable (cable type: straight through) into the WAN port of the
UCM6510; connect the other end into the uplink port of an Ethernet switch/hub.
2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510. Insert
the main plug of the power adapter into a surge-protected power outlet. (Connect the second power
adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).
3. Wait for the UCM6510 to boot up. The LCD in the front will show its hardware information when the
bootup process is done.
4. Once the UCM6510 is successfully connected to the network, the LED indicator for the WAN port in
the front will be in solid green and the LCD shows up the IP address.
Depending on how the UCM6510 is used, users can follow the steps below for optional setup:
1. PSTN Line Connection: connect PSTN lines from the wall jack to the UCM6510 LINE ports (FXO
ports).
2. Analog Line Connection: connect analog lines (phone and fax) to the PHONE ports (FXS ports).
3. T1/E1/J1 Line Connection: connect one end of the T1/E1/J1 cable provided from the service provider
into the T1/E1/J1 port of the UCM6510; connect the other end into the T1/E1/J1 wall jack.
SAFETY COMPLIANCES
The UCM6510 series IP PBX complies with FCC/CE and various safety standards. The UCM6510 power
adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6510
package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported
power adapters.
WARRANTY
If the UCM6510 series IP PBX was purchased from a reseller, please contact the company where the
device was purchased for replacement, repair or refund. If the device was purchased directly from
Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number
before the product is returned. Grandstream reserves the right to remedy warranty policy without prior
notification.
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Warning:
Use the power adapter provided with the UCM6510 series IP PBX. Do not use a different power adapter as
this may damage the device. This type of damage is not covered under warranty.
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GETTING STARTED
The UCM6510 provides LCD interface, LED indication and web GUI configuration interface.
The LCD displays hardware, software and network information. Users could also navigate in the LCD
menu for device information and basic network configuration.
The LED indication at the front of the device provides interface connection and activity status.
The web GUI gives users access to all the configurations and options for UCM6510 setup.
This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web GUI
of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510
extension registered on a SIP phone as described at the end of this section.
USE THE LCD MENU
Default LCD Display
By default, when the device is powered up, the LCD will show device model (e.g., UCM6510),
hardware version (e.g., V1.5A) and IP address. Press "Down" button and the system time will be
displayed (e.g., 2014-05-15 14:20).
Menu Access
Press "OK" button to start browsing menu options. Please see menu options in [Table 3: LCD Menu
Options].
Menu Navigation
Press the "Down" arrow key to browser different menu options. Press the "OK" button to select an
entry.
Exit
If "Back" option is available in the menu, select it to go back to the previous menu. For "Device Info"
"Network Info" and "Web Info" which do not have "Back" option, simply press the "OK" button to go
back to the previous menu. Also, the LCD will display default idle screen after staying in menu option
for 15 seconds.
LCD Backlight
The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle for
30 seconds.
The following table shows the LCD menu options.
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Table 3: LCD Menu Options
View Events
Critical Events
Other Events
Device Info
Hardware: Hardware version number
Software: Software version number
P/N: Part number
WAN MAC: WAN side MAC address (UCM6510 only)
LAN MAC: LAN side MAC address
Uptime: System up time since the last reboot.
Network Info
WAN Mode: DHCP, Static IP, or PPPoE
WAN IP: IP address
WAN Subnet Mask
LAN IP: IP address
LAN Subnet Mask
Network Menu
LAN Mode: Select LAN mode as DHCP, Static IP or PPPoE
WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE
Factory Menu
Reboot
Factory Reset
LCD Test Patterns
Press "OK" to start. Then press "Down" button to test different LCD
patterns. When done, press "OK" button to exit.
Fan Mode
Select "Auto" or "On".
LED Test Patterns
Select "All On" "All Off" or "Blinking" and check LED status for USB, SD,
T1/E1/J1, Phone 1/Phone 2, Line 1/Line 2 ports. After the LED test, select
"Back" in the menu and the device will show the LED actual status again.
RTC Test Patterns
Select "2022-02-22 22:22" or "2011-01-11 11:11" to start the RTC
(Real-Time Clock) test pattern. Check the system time from LCD idle
screen by pressing "DOWN" button, or from web GUI->System
Status->General page. After the test, reboot the device manually and the device will display the correct time.
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Hardware Testing
Select "Test SVIP" to perform SVIP test on the device. This is mainly for
factory testing purpose which verifies the hardware connection inside the
device. The diagnostic result displays on the LCD after the test is done.
Web Info
Protocol: Web access protocol. HTTP or HTTPS. By default it's HTTPS
Port: Web access port number. By default it's 8089
LED Indicator
LED Status
Power 1/Power 2
PoE
LAN
WAN
USB
SD
T1/E1/J
Phone 1 /Phone 2 (FXS)
Line 1/Line 2 FXO
Solid: Connected
Fast Blinking: Data Transferring
Slow Blinking: Trying to connect
OFF: Not Connected
USE THE LED INDICATORS
The UCM6510 has LED indicators in the front to display connection status. The following table shows the
status definitions.
Table 4: UCM6510/UCM6510 LED INDICATORS
USE THE WEB GUI
ACCESS WEB GUI
The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML
pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox,
Google Chrome and etc.
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Figure 3: UCM6510 web GUI Login Page
To access the web GUI:
1. Connect the computer to the same network as the UCM6510.
2. Ensure the device is properly powered up and shows its IP address on the LCD.
3. Open a web browser on the computer and enter the IP address in the address bar. The web login page
will display as shown in [Figure 3: UCM6510 web GUI Login Page].
4. Enter the administrator’s login and password to access the web configuration menu. The default
administrator's username and password is "admin" and "admin". It is highly recommended to change
the default password after login for the first time.
Note:
By default, the UCM6510 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6510
IP address in the web browser, the web page will be automatically redirected to the page using HTTPS
and port 8089. For example, if the LCD shows 192.168.40.167, please enter 192.168.40.167 in your web
browser and the web page will be redirected to:
https://192.168.40.167:8089
The option "Redirect From Port 80" can be configured under the UCM6510 web GUI->Settings->HTTP
Server.
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WEB GUI CONFIGURATIONS
There are four main sections in the web GUI for users to view the PBX status, configure and manage the
PBX.
Status: Displays PBX status, System Status, System Events and CDR.
PBX: To configure extensions, trunks, call routes, zero config for auto provisioning, call features,
internal options, IAX settings, SIP settings, as well as ports configuration for digital trunks.
Settings: To configure network settings, firewall settings, change password, LDAP Server, HTTP
Server, Email Settings, Time Settings and NTP server.
Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot,
syslog setup and troubleshooting.
WEB GUI LANGUAGES
Currently the UCM6510 web GUI supports the following languages:
English
Simplified Chinese
Traditional Chinese
Spanish
French
Portuguese
Russian
Italian
Polish
German
Czech
Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after
logging in.
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Figure 4: UCM6510 web GUI Language
SAVE AND APPLY CHANGES
Click on "Save" button after configuring the web GUI options in one page. After saving all the changes,
make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes. If
the change requires reboot to take effect, a prompted message will pop up for you to reboot the device.
MAKE YOUR FIRST CALL
Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow
the steps below to make your first call.
1. Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions.
Figure 5: UCM6510 web GUI: Apply Changes
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2. Click on "Create New SIP Extension" to create a new extension. You will need User ID, Password and
Voicemail Password information to register and use the extension later.
3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information.
The SIP server address is the UCM6510 IP address.
4. When your phone is registered with the extension, dial *97 to access the voicemail box. Enter the
Voicemail Password once you hear "Password" voice prompt.
5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu.
6. You are successfully connected to the PBX system now.
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SYSTEM SETTINGS
Method
Select "Route", "Switch" or "Dual" mode on the network interface of UCM6510.
The default setting is "Route".
Route
WAN port interface will be used for uplink connection. LAN port interface will
be used to serve as router.
Switch
WAN port interface will be used for uplink connection. LAN port interface will
be used as bridge for PC connection.
Dual
Both ports can be used for uplink connection. Users will need assign LAN 1
or LAN 2 as the default interface in option "Default Interface" and configure
"Gateway IP" for this interface.
Preferred DNS Server
Enter the preferred DNS server address.
WAN (when "Method" is set to "Route")
IP Method
Select DHCP, Static IP, or PPPoE. The default setting is DHCP.
Gateway IP
Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0.
Subnet Mask
Enter the subnet mask address for static IP settings. The default setting is
This section explains configurations for system-wide parameters on the UCM6510. Those parameters
include Network Settings, Firewall, Change Password, LDAP server, HTTP server, Email settings, Time
Settings and NTP Server settings.
NETWORK SETTINGS
After successfully connecting the UCM6510 to the network for the first time, users could login the web GUI
and go to Settings->Network Settings to configure the network parameters for the device. Select each tab
in web GUI->Settings->Network Settings page to configure LAN/WAN settings, 802.1X and Port Forwarding.
BASIC SETTINGS
Please refer to the following tables for basic network configuration parameters on the UCM6510.
Table 5: UCM6510 Network Settings->Basic Settings
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255.255.0.0.
IP Address
Enter the IP address for static IP settings. The default setting is 192.168.0.160.
DNS Server 1
Enter the DNS server 1 address for static IP settings. The default setting is
0.0.0.0.
DNS Server 2
Enter the DNS server 2 address for static IP settings.
User Name
Enter the user name to connect via PPPoE.
Password
Enter the password to connect via PPPoE.
Layer 2 QoS
802.1Q/VLAN Tag
Assign the VLAN tag of the layer 2 QoS packets for WAN port. The default value
is 0.
Layer 2 QoS 802.1p
Priority Value
Assign the priority value of the layer 2 QoS packets for WAN port. The default
value is 0.
LAN (when Method is set to "Route")
IP Address
Enter the IP address assigned to LAN port. The default setting is 192.168.2.1.
Subnet Mask
Enter the subnet mask. The default setting is 255.255.255.0.
DHCP Server Enable
Enable or disable DHCP server capability. The default setting is "Yes".
DNS Server 1
Enter DNS server address 1. The default setting is 8.8.8.8.
DNS Server 2
Enter DNS server address 2. The default setting is 208.67.222.222.
Allow IP Address From
Enter the DHCP IP Pool starting address. The default setting is 192.168.2.100.
Allow IP Address To
Enter the DHCP IP Pool ending address. The default setting is 192.168.2.254.
Default IP Lease Time
Enter the IP lease time (in seconds). The default setting is 43200.
LAN (when Method is set to "Switch")
IP Method
Select DHCP, Static IP, or PPPoE. The default setting is DHCP.
Gateway IP
Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0.
Subnet Mask
Enter the subnet mask address for static IP settings. The default setting is
255.255.0.0.
IP Address
Enter the IP address for static IP settings. The default setting is 192.168.0.160.
DNS Server 1
Enter the DNS server 1 address for static IP settings. The default setting is
0.0.0.0.
DNS Server 2
Enter the DNS server 2 address for static IP settings.
User Name
Enter the user name to connect via PPPoE.
Password
Enter the password to connect via PPPoE.
Layer 2 QoS
802.1Q/VLAN Tag
Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value
is 0.
Layer 2 QoS 802.1p
Priority Value
Assign the priority value of the layer 2 QoS packets for LAN port. The default
value is 0.
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LAN 1 / LAN 2 (when Method is set to "Dual")
Default Interface
If "Dual" is selected as "Method", users will need assign the default interface to
be LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN
port) and then configure network settings for LAN 1/LAN 2. The default interface
is LAN 2.
IP Method
Select DHCP, Static IP, or PPPoE. The default setting is DHCP.
Gateway IP
Enter the gateway IP address for static IP settings when the port is assigned as
default interface. The default setting is 0.0.0.0.
IP Address
Enter the IP address for static IP settings. The default setting is 192.168.0.160.
Subnet Mask
Enter the subnet mask address for static IP settings. The default setting is
255.255.0.0.
DNS Server 1
Enter the DNS server 1 address for static IP settings. The default setting is
0.0.0.0.
DNS Server 2
Enter the DNS server 2 address for static IP settings.
User Name
Enter the user name to connect via PPPoE.
Password
Enter the password to connect via PPPoE.
Layer 2 QoS
802.1Q/VLAN Tag
Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value
is 0.
Layer 2 QoS 802.1p
Priority Value
Assign the priority value of the layer 2 QoS packets for LAN port. The default
value is 0.
802.1X Mode
Select 802.1X mode. The default setting is "Disable". The supported 802.1X
mode are:
EAP-MD5
EAP-TLS
EAP-PEAPv0/MSCHAPv2
Identity
Enter 802.1X mode identity information.
MD5 Password
Enter 802.1X mode MD5 password information.
802.1X Certificate
Select 802.1X certificate from local PC and then upload.
802.1X Client
Certificate
Select 802.1X client certificate from local PC and then upload.
802.1X
Table 6: UCM6510 Network Settings->802.1X
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