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UCM6208
Users Manual
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Users Manual
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Grandstream Networks UCM6208 Users Manual

Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual
Table of Content
GNU GPL INFORMATION ......................................................................... 17
CHANGE LOG ........................................................................................... 18
FIRMWARE VERSION 1.0.0.1 ............................................................................................................ 18
WELCOME ................................................................................................ 19
PRODUCT OVERVIEW ............................................................................. 21
TECHNICAL SPECIFICATIONS ......................................................................................................... 21
INST ALLA TION ......................................................................................... 25
EQUIPMENT PACKAGING ................................................................................................................. 25
CONNECT YOUR UCM6200 .............................................................................................................. 25
CONNECT THE UCM6202 ........................................................................................................... 25
CONNECT THE UCM6204 ........................................................................................................... 26
CONNECT THE UCM6208 ........................................................................................................... 27
SAFETY COMPLIANCES ................................................................................................................... 28
WARRANTY ........................................................................................................................................ 28
GETTING STARTED ................................................................................. 30
USE THE LCD MENU ......................................................................................................................... 30
USE THE LED INDICATORS .............................................................................................................. 32
USE THE WEB GUI ............................................................................................................................ 33
ACCESS WEB GUI ...................................................................................................................... 33
SETUP WIZARD ................................................................... ... .... .... .... ... .... .... ........ ... .... .... ........... 35
WEB GUI CONFIGURATIONS ..................................................................................................... 36
WEB GUI LANGUAGES ............................................................................................................... 36
SAVE AND APPLY CHANGES ........................................................................... .......................... 37
MAKE YOUR FIRST CALL .................................................................................................................. 37
SYSTEM SETTINGS ................................................................................. 38
USER MANAGEMENT ........................................................................................................................ 38
USER PRIVILEGES ..................................................................................................................... 38
CREATE NEW WEB UI USER ..................................................................................................... 39
USER PORTAL ............................................................................................................................. 41
CONCURRENT MULTI-USER LOGIN ......................................................................................... 42
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OPERATION LOG ........................................................................................................................ 42
CHANGE PASSWORD ....................................................................................................................... 44
CHANGE BINDNG EMAIL ................................ ........................................................................... 45
NETWORK SETTINGS ....................................................................................................................... 46
BASIC SETTINGS ........................................................................................................................ 46
802.1X .................................... ............ ............... ........... ........... ............ ........... ........... . .................. 51
STATIC ROUTES ............... .......................................................................................................... 52
PORT FORWORDING ................................................................................................................. 55
DDNS SETTINGS .................................................................... ..................................................... 57
FIREWALL ........................................................................................................................................... 59
STATIC DEFENSE ...... ................................................................................................................. 59
DYNAMIC DEFENSE ............................................... .... .... .... ... ........ .... ... .... .... .... ... .... ........ .... ....... 62
F AIL2BAN ............................................................. ......................................................... ............... 63
LDAP SERVER .................................................................................................................................... 64
LDAP SERVER CONFIGURATIONS .................................................. ......................................... 65
LDAP PHONEBOOK .................................................................................................................... 66
LDAP CLIENT CONFIGURATIONS ............................................................................................. 69
HTTP SERVER .................................................................................................................................... 71
EMAIL SETTINGS ............................................................................................................................... 72
TIME SETTINGS ................................................................................................................................. 73
AUTO TIME UPDA TING ....................................... ............ ........... ........... ............... ............ ........ ... 73
SET TIME MANUALLY ....... ............ ........... ............ ............... ........... ........... ............ ........... ....... .... 75
OFFICE TIME ................................................ ........... ............ ........... ............... ........... ....... ............ 75
HOLIDA Y ................................ ...................................... ......................................... ....................... 77
NTP SERVER ...................................................................................................................................... 79
RECORDINGS STORAGE .................................................................................................................. 79
LOGIN TIMEOUT SETTINGS ............................................................................................................. 81
GOOGLE SERVICE SETTINGS SUPPORT ....................................................................................... 82
PROVISIONING ......................................................................................... 86
OVERVIEW ......................................................................................................................................... 86
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE ...................................................... 86
AUTO PROVISIONING SETTINGS .................................................................................................... 87
DISCOVERY ........................................................................................................................................ 90
GLOBAL CONFIGURATION ............................................................................................................... 91
GLOBAL POLICY ......................................................................................................................... 91
GLOBAL TEMPLATES .............................. ............ ............... ........... ........... ............ ........... ........ ... 99
MODEL CONFIGURATION ............................................................................................................... 101
MODEL TEMPLATES .................................... ............... ........... ............ ........... ........... ............ ... .. 101
MODEL UPDATE ........................................................................................................................ 103
DEVICE CONFIGURATION .............................................................................................................. 104
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CREATE NEW DEVICE .............................................................................................................. 104
MANAGE DEVICES ................................................................................................................... 105
SAMPLE APPLICATION .................................................................................................................... 112
EXTENSIONS .......................................................................................... 118
CREATE NEW USER ........................................................................................................................ 118
CREATE NEW SIP EXTENSION ............................................................................................... 118
CREATE NEW IAX EXTENSION ............................................................................................... 124
CREATE NEW FXS EXTENSION .............................................................................................. 128
BATCH ADD EXTENSIONS .............................................................................................................. 133
BATCH ADD SIP EXTENSIONS ................................................................................................ 133
BATCH ADD IAX EXTENSIONS ................................................................................................ 136
SEARCH AND EDIT EXTENSION .................................................................................................... 138
EXPORT EXTENSIONS .................................................................................................................... 140
IMPORT EXTENSIONS..................................................................................................................... 140
EMAIL TO USER ............................................................................................................................... 141
MULTIPLE REGISTRATIONS PER EXTENSION ............................................................................. 143
SMS MESSAGE SUPPORT .............................................................................................................. 144
TRUNKS .................................................................................................. 146
ANALOG TRUNKS ............................................................................................................................ 146
ANALOG TRUNK CONFIGURATION ................................................. ............... ................... ..... 146
PSTN DETECTION ................ .... .... .... ... .... .... ........ ... .... .... .... ... .... .... ....... .... .... .... .... ... .... ........ ..... 149
VOIP TRUNKS .................................................................................................................................. 152
DIRECT OUTWARD DIALING (DOD) ............................................. .... ... .... ........ ... .... .... .... .... ... .. 163
SLA STATION .......................................................................................... 166
CREATE/EDIT SLA STATION ........................................................................................................... 166
SAMPLE CONFIGURATION ............................................................................................................. 167
CALL ROUTES ........................................................................................ 170
OUTBOUND ROUTES ...................................................................................................................... 170
INBOUND ROUTES .......................................................................................................................... 172
INBOUND RULE CONFIGURATIONS ....................................................... .... .... .... ... .... .... ....... .. 173
INBOUND ROUTE: PREPEND EXAMPLE ............................................................... .... .... .... ... .. 174
INBOUND ROUTE: MUL TIPLE MODE ................................................................................. ... .. 175
FAX INTELLIGENT ROUTE ....................................................................................................... 176
FAX WITH TWO MEDIA ............................................................................................................. 177
BLACKLIST CONFIGURATIONS ............................................................................................... 177
CONFERENCE BRIDGE ......................................................................... 180
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CONFERENCE BRIDGE CONFIGURA TI ONS ........................................................................ .. 180
JOIN A CONFERENCE CALL .................................................................................................... 182
INVITE OTHER PARTIES TO JOIN CONFERENCE ................................................................. 182
DURING THE CONFERENCE ........... ............... ............... ............... ............... ............... ............. 183
RECORD CONFERENCE .......................................................................................................... 184
CONFERENCE SCHEDULE ................................................................... 186
CONFERENCE SCHEUDLE CONFIGURATION .............................................................................. 186
IVR ........................................................................................................... 190
CONFIGURE IVR .............................................................................................................................. 190
CREATE CUSTOM PROMPT ........................................................................................................... 192
RECORD NEW CUSTOM PROMPT .......................................................................................... 192
UPLOAD CUSTOM PROMPT .................................................................................................... 193
LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 194
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE ............................................................... 194
CUSTOMIZE SPECIFIC PROMPT ................................................................................................... 196
VOICEMAIL ............................................................................................. 198
CONFIGURE VOICEMAIL ................................................................................................................ 198
ACCESS VOICEMAIL ....................................................................................................................... 199
VOICEMAIL EMAIL SETTINGS ........................................................................................................ 200
CONFIGURE VOICEMAIL GROUP .................................................................................................. 201
RING GROUP .......................................................................................... 204
CONFIGURE RING GROUP ............................................................................................................. 204
REMOTE EXTENSION IN RING GROUP ........................................................................................ 206
P AGING AND INTERCOM GROUP ........................................................ 210
CONFIGURE PAGING/INTERCOM GROUP .................................................................................... 210
CALL QUEUE .......................................................................................... 212
CONFIGURE CALL QUEUE ............................................................................................................. 212
EXTENSION GROUPS ............................................................................ 216
CONFIGURE EXTENSION GROUPS .............................................................................................. 216
USING EXTENSION GROUPS ......................................................................................................... 217
PICKUP GROUPS ................................................................................... 218
CONFIGURE PICKUP GROUPS ...................................................................................................... 218
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CONFIGURE PICKUP FEATURE CODE .......................................................................................... 218
MUSIC ON HOLD .................................................................................... 220
F AX/T .38 .................................................................................................. 222
CONFIGURE FAX/T.38 ..................................................................................................................... 222
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ............................................... 223
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL .......................................................................... 226
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 228
BUSY CAMP-ON ..................................................................................... 230
FOLLOW ME ........................................................................................... 232
ONE-KEY DIAL ....................................................................................... 236
DISA ........................................................................................................ 238
CALLBACK FEATURE ........................................................................... 240
BLF AND EVENT LIST ............................................................................ 242
BLF .................................................................................................................................................... 242
EVENT LIST ...................................................................................................................................... 242
DIAL BY NAME ....................................................................................... 246
DIAL BY NAME CONFIGURATION................................................................................................... 246
ACTIVE CALLS AND MONITOR ............................................................ 250
ACTIVE CALLS STATUS .................................................................................................................. 250
HANG UP ACTIVE CALLS ................................................................................................................ 251
CALL MONITOR ................................................................................................................................ 251
CALL FEATURES ................................................................................... 254
FEATURE CODES ............................................................................................................................ 254
CALL RECORDING ........................................................................................................................... 258
CALL PARK ....................................................................................................................................... 259
P ARK A CALL ....... .......................... .......................... ........................... .......................... ............. 259
RETRIEVE THE PARKED CALL ................................................................................................ 259
ENABLE SPY .................................................................................................................................... 259
INTERNAL OPTIONS .............................................................................. 262
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INTERNAL OPTIONS/GENERAL ..................................................................................................... 262
INTERNAL OPTIONS/JITTER BUFFER ........................................................................................... 264
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................ 265
INTERNAL OPTIONS/PAYLOAD ...................................................................................................... 265
IAX SETTINGS ........................................................................................ 268
IAX SETTINGS/GENERAL................................................................................................................ 268
IAX SETTINGS/REGISTRATION ...................................................................................................... 268
IAX SETTINGS/STATIC DEFENSE .................................................................................................. 269
SIP SETTINGS ........................................................................................ 270
SIP SETTINGS/GENERAL ................................................................................................................ 270
SIP SETTINGS/MISC ........................................................................................................................ 270
SIP SETTINGS/SESSION TIMER ..................................................................................................... 271
SIP SETTINGS/TCP AND TLS .......................................................................................................... 271
SIP SETTINGS/NAT .......................................................................................................................... 272
SIP SETTINGS/TOS.......................................................................................................................... 273
PORTS CONFIG ...................................................................................... 276
VALUE-ADDED FEA TURES ................................................................... 278
FAX SENDING .................................................................................................................................. 278
ANNOUNCEMENTS CENTER.......................................................................................................... 278
ANNOUNCEMENTS CENTER SETTINGS .................................... ........................................... 279
GROUP SETTINGS .................................................................................................................... 279
ST ATUS AND REPORTING .................................................................... 282
PBX STATUS ..................................................................................................................................... 282
TRUNKS ..................................... ................................................................................... ............. 282
EXTENSIONS ............................................................................................................................. 283
QUEUES ..................................................................................................................................... 284
CONFERENCE ROOMS ..................................................................... ... ........ .... ... .... .... .... .... ..... 285
INTERFACES STATUS .............................................................................................................. 286
PARKING LOT ............................................................................................................................ 287
SYSTEM STATUS ......................................................................................................................... .... 288
GENERAL ................................................................................................................................... 288
NETWORK ............................. ................... ................... ................... ................... .............. .......... 289
STORAGE USAGE ..................................................................................................................... 289
RESOURCE USAGE .................................................................................................................. 290
SYSTEM EVENTS ............................................................................................................................ 291
ALERT EVENTS LIST ................................................................................................................ 291
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ALERT LOG ................................................................................................................................ 293
ALERT CONTACT ...................................................................................................................... 294
CDR ................................................................................................................................................... 294
CDR IMPROVEMENT ................................................................................................................ 297
DOWNLOADED CDR FILE ........................................................................................................ 298
STATISTICS ................................................................................................................................ 300
RECORDING FILES .......................................... .... ... .... .... .... ... .... ........ ... .... .... .... .... ... .... .... ......... 300
API CONFIGURATION ............................................................................................................... 301
UPGRADING AND MAINTENANCE ....................................................... 304
UPGRADING ..................................................................................................................................... 304
UPGRADING VIA NETWORK .................................................................................................... 304
UPGRADING VIA LOCAL UPLOAD ........................................................................................... 305
NO LOCAL FIRMWARE SERVER S ........................................................................................... 307
BACKUP ............................................................................................................................................ 307
BACKUP/RESTORE ................................................................................................................... 307
DATA SYNC ........................................................................................................... ..................... 310
RESTORE CONFIGURATION FROM BACKUP FILE ............................................................... 311
CLEANER .......................................................................................................................................... 312
RESET AND REBOOT ...................................................................................................................... 313
SYSLOG ............................................................................................................................................ 314
TROUBLESHOOTING ...................................................................................................................... 314
ETHERNET CAPTURE .............................................................................................................. 314
IP PING ............................................................................. .... ... ........ .... ... .... .... .... .... ... ................. 315
TRACEROUTE ........................................................................................................................... 316
ANALOG RECORD TRACE ............................................................ .... ... .... .... .... .... ... .... ........ ... .. 316
SERVICE CHECK ............... ... ........ .... ... .... .... .... ... .... ........ .... ... .... .... .... .... ....... .... .... ... .... .... ......... 317
NETWORK STATUS ................................................................................................................... 317
REMOTE ACCESS ............................................................................................................................ 318
SSH ACCESS ....................................................... ........................... ....................... ........... ......... 318
EXPERIENCING THE UCM6200 SERIES IP PBX .................................. 320
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Table of Tables
UCM6200 Series IP PBX User Manual
Table 1: Technical Specifications ................................................................................................................ 21
Table 2: UCM6202/UCM6204 Equipment Packaging ................................................................................. 25
Table 3: LCD Menu Options ........................................................................................................................ 31
Table 4: UCM6202/UCM6204 LED INDICATORS ...................................................................................... 32
Table 5: UCM6208 LED INDICATORS ....................................................................................................... 33
Table 6: User Management->Create New User .......................................................................................... 40
Table 7: Operation Log Column Header ..................................................................................................... 43
Table 8: Change Binding Email option ........................................................................................................ 46
Table 9: UCM6202/UCM6204 Network Settings->Basic Settings .............................................................. 46
Table 10: UCM6208 Network Settings->Basic Settings .............................................................................. 48
Table 11: UCM6200 Network Settings->802.1X ......................................................................................... 52
Table 12: UCM6200 Network Settings->Static Routes ............................................................................... 53
Table 13: UCM6202/UCM6204 Network Settings->Port Forwarding .......................................................... 55
Table 14: UCM6200 Firewall->Static Defense->Current Service ................................................................ 60
Table 15: Typical Firewall Settings .............................................................................................................. 60
Table 16: Firewall Rule Settings .................................................................................................................. 61
Table 17: UCM6200 Firewall Dynamic Defense ......................................................................................... 62
Table 18: Fail2Ban Settings ........................................................................................................................ 63
Table 19: HTTP Server Settings .................................................................................................................. 72
Table 20: Email Settings .............................................................................................................................. 72
Table 21: Time Auto Updating ..................................................................................................................... 74
Table 22: Create New Office Time .............................................................................................................. 76
Table 23: Create New Holiday .................................................................................................................... 78
Table 24: Auto Provision Settings ............................................................................................................... 89
Table 25: Global Policy Parameters->Localization ..................................................................................... 92
Table 26: Global Policy Parameters->Phone Settings ................................................................................ 93
Table 27: Global Policy Parameters->Contact List ..................................................................................... 94
Table 28: Global Policy Parameters->Maintenance .................................................................................... 96
Table 29: Global Policy Parameters->Network Settings ............................................................................. 97
Table 30: Global Policy Parameters->Customization .................................................................................. 98
Table 31: Create New Template .................................................................................................................. 99
Table 32: Create New Model Template ..................................................................................................... 101
Table 33: SIP Extension Configuration Parameters->Basic Settings ....................................................... 119
Table 34: SIP Extension Configuration Parameters->Media ..................................................................... 120
Table 35: SIP Extension Configuration Parameters->Features ................................................................ 121
Table 36: SIP Extension Configuration Parameters->Specific Time ......................................................... 124
Table 37: IAX Extension Configuration Parameters->Basic Settings ....................................................... 124
Table 38: IAX Extension Configuration Parameters->Media .................................................................... 125
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Table 39: IAX Extension Configuration Parameters->Features ................................................................ 126
Table 40: IAX Extension Configuration Parameters->Specific Time ......................................................... 128
Table 41: FXS Extension Configuration Parameters->Basic Settings ...................................................... 129
Table 42: FXS Extension Configuration Parameters->Media ................................................................... 130
Table 43: FXS Extension Configuration Parameters->Features ............................................................... 131
Table 44: FXS Extension Configuration Parameters->Specific Time ........................................................ 133
Table 45: Batch Add SIP Extension Parameters ....................................................................................... 134
Table 46: Batch Add IAX Extension Parameters ....................................................................................... 136
Table 47: Analog Trunk Configuration Parameters ................................................................................... 146
Table 48: PSTN Detection for Analog Trunk ............................................................................................. 151
Table 49: Create New SIP Trunk ............................................................................................................... 153
Table 50: SIP Register Trunk Configuration Parameters .......................................................................... 154
Table 51: SIP Peer Trunk Configuration Parameters ................................................................................ 157
Table 52: Create New IAX Trunk ............................................................................................................... 160
Table 53: IAX Register Trunk Configuration Parameters .......................................................................... 160
Table 54: IAX Peer Trunk Configuration Parameters ................................................................................ 161
Table 55: SLA Station Configuration Parameters ...................................................................................... 166
Table 56: Outbound Route Configuration Parameters .............................................................................. 170
Table 57: Inbound Rule Configuration Parameters ................................................................................... 173
Table 58: Conference Bridge Configuration Parameters .......................................................................... 180
Table 59: Conference Caller IVR Menu .................................................................................................... 184
Table 60: Conference Schedule Parameters ............................................................................................ 186
Table 61: IVR Configuration Parameters .................................................................................................. 190
Table 62: Voicemail Settings ..................................................................................................................... 198
Table 63: Voicemail IVR Menu .................................................................................................................. 199
Table 64: Voicemail Email Settings ........................................................................................................... 200
Table 65: Voicemail Group Settings .......................................................................................................... 202
Table 66: Ring Group Parameters ............................................................................................................ 204
Table 67: Paging/Intercom Group Configuration Parameters ................................................................... 210
Table 68: Call Queue Configuration Parameters ...................................................................................... 212
Table 69: FAX/T.38 Settings ...................................................................................................................... 222
Table 70: Follow Me Settings .................................................................................................................... 233
Table 71: Follow Me Options ..................................................................................................................... 234
Table 72: DISA Settings ............................................................................................................................ 238
Table 73: Callback Configuration Parameters........................................................................................... 240
Table 74: Event List Settings ..................................................................................................................... 242
Table 75: UCM6200 Feature Codes ......................................................................................................... 254
Table 76: Internal Options/General ........................................................................................................... 262
Table 77: Internal Options/Jitter Buffer ...................................................................................................... 264
Table 78: Internal Options/RTP Settings ................................................................................................... 265
Table 79: Internal Options/Payload ........................................................................................................... 265
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Table 80: IAX Settings/General ................................................................................................................. 268
Table 81: IAX Settings/Registration .......................................................................................................... 268
Table 82: IAX Settings/Static Defense ...................................................................................................... 269
Table 83: SIP Settings/General ................................................................................................................. 270
Table 84: SIP Settings/Misc ...................................................................................................................... 270
Table 85: SIP Settings/Session Timer ....................................................................................................... 271
Table 86: SIP Settings/TCP and TLS ........................................................................................................ 271
Table 87: SIP Settings/NAT ....................................................................................................................... 272
Table 88: SIP Settings/ToS ........................................................................................................................ 273
Table 89: Internal Options/Ports Config .................................................................................................... 276
Table 90: Announcements Center Settings ............................................................................................... 279
Table 91: Group Settings ........................................................................................................................... 279
Table 92: Trunk Status ............................................................................................................................... 282
Table 93: Extension Status ........................................................................................................................ 284
Table 94: Agent Status .............................................................................................................................. 285
Table 95: Interface Status Indicators ......................................................................................................... 286
Table 96: Parking Lot Status ..................................................................................................................... 287
Table 97: System Status->General ........................................................................................................... 288
Table 98: System Status->Network ........................................................................................................... 289
Table 99: CDR Filter Criteria ..................................................................................................................... 295
Table 100: CDR Statistics Filter Criteria .................................................................................................... 300
Table 101: API Configuration Files ............................................................................................................ 301
Table 102: Network Upgrade Configuration .............................................................................................. 305
Table 103: Data Sync Configuration ......................................................................................................... 310
Table 104: Cleaner Configuration ............................................................................................................. 312
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T a ble of Figures
UCM6200 Series IP PBX User Manual
Figure 1: UCM6202 Front View ................................................................................................................... 25
Figure 2: UCM6202 Back View ................................................................................................................... 26
Figure 3: UCM6204 Front View ................................................................................................................... 26
Figure 4: UCM6204 Back View ................................................................................................................... 27
Figure 5: UCM6208 Front View ................................................................................................................... 28
Figure 6: UCM6208 Back View ................................................................................................................... 28
Figure 7: UCM6204 Web GUI Login Page .................................................................................................. 33
Figure 8: UCM6200 Setup Wizard .............................................................................................................. 35
Figure 9: UCM6200 Web GUI Language .................................................................................................... 36
Figure 10: User Management Page Display ............................................................................................... 38
Figure 11: Create New User ........................................................................................................................ 40
Figure 12: User Management – New Users ................................................................................................ 40
Figure 13: Edit User Information by Super Admin ...................................................................................... 41
Figure 14: User Portal Login ....................................................................................................................... 41
Figure 15: User Portal Layout ..................................................................................................................... 42
Figure 16: Multiple User Operation Error Prompt ....................................................................................... 42
Figure 17: Operation Logs .......................................................................................................................... 43
Figure 18: Operation Logs Filter ................................................................................................................. 44
Figure 19 : Change Password .................................................................................................................... 45
Figure 20: Change Binding Email ............................................................................................................... 45
Figure 21: UCM6200 Network Interface Method: Route ............................................................................. 49
Figure 22: UCM6200 Network Interface Method: Switch ............................................................................ 50
Figure 23: UCM6200 Network Interface Method: Dual ............................................................................... 51
Figure 24: UCM6200 Using 802.1X as Client ............................................................................................. 51
Figure 25: UCM6200 Using 802.1X EAP-MD5 ........................................................................................... 52
Figure 26: UCM6204 Static Route Sample ................................................................................................. 54
Figure 27: UCM6204 Static Route Configuration ........................................................................................ 54
Figure 28: UCM6202/UCM6204 Port Forwarding Configuration ................................................................ 56
Figure 29: GXP2160 Web Access Using UCM6202 Port Forwarding ........................................................ 57
Figure 30: Register Domain Name on noip.com ......................................................................................... 58
Figure 31: UCM6200 DDNS Setting ........................................................................................................... 58
Figure 32: Using Domain Name to Connect to UCM6200 .......................................................................... 59
Figure 33: Create New Firewall Rule .......................................................................................................... 61
Figure 34: Configure Dynamic Defense ...................................................................................................... 63
Figure 35: LDAP Server Configurations ...................................................................................................... 65
Figure 36: Default LDAP Phonebook DN .................................................................................................... 65
Figure 37: Default LDAP Phonebook Attributes .......................................................................................... 66
Figure 38: LDAP Server->LDAP Phonebook .............................................................................................. 66
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Figure 39: Add LDAP Phonebook ............................................................................................................... 67
Figure 40: Edit LDAP Phonebook ............................................................................................................... 67
Figure 41: Import Phonebook ..................................................................................................................... 68
Figure 42: Phonebook CSV File Format ..................................................................................................... 68
Figure 43: LDAP Phonebook After Import ................................................................................................... 69
Figure 44: Export Selected LDAP Phonebook ............................................................................................ 69
Figure 45: LDAP Client Configurations ....................................................................................................... 70
Figure 46: GXP2200 LDAP Phonebook Configuration ............................................................................... 71
Figure 47: UCM6200 Email Settings ........................................................................................................... 73
Figure 48: Set Time Manually ..................................................................................................................... 75
Figure 49: Create New Office Time ............................................................................................................. 76
Figure 50: Settings->Time Settings->Office Time ....................................................................................... 77
Figure 51: Create New Holiday ................................................................................................................... 77
Figure 52: Settings->Time Settings->Holiday ............................................................................................. 78
Figure 53: Settings->Recordings Storage ................................................................................................... 79
Figure 54: Recordings Storage Prompt Information ................................................................................... 80
Figure 55: Recording Storage Category ..................................................................................................... 80
Figure 56: Login Timeout Settings .............................................................................................................. 81
Figure 57: Google Service Settings->OAuth2.0 Authentication .................................................................. 82
Figure 58: Google Service->New Project ................................................................................................... 83
Figure 59: Google Service->Create New Credential .................................................................................. 83
Figure 60: Google Service->OAuth2.0 Login .............................................................................................. 84
Figure 61: Zero Config Configuration Architecture for End Point Device ................................................... 87
Figure 62: UCM6200 Zero Config ............................................................................................................... 88
Figure 63: Auto Provision Settings .............................................................................................................. 89
Figure 64: Auto Discover ............................................................................................................................. 91
Figure 65: Discovered Devices ................................................................................................................... 91
Figure 66: Global Policy Categories ........................................................................................................... 92
Figure 67: Edit Global Template ................................................................................................................ 100
Figure 68: Edit Model Template ................................................................................................................ 102
Figure 69: Template Management ............................................................................................................ 103
Figure 70: Upload Model Template Manually ............................................................................................ 104
Figure 71: Create New Device .................................................................................................................. 105
Figure 72: Manage Devices ...................................................................................................................... 105
Figure 73: Edit Device ............................................................................................................................... 106
Figure 74: Edit Customize Device Settings ............................................................................................... 108
Figure 75: Add P Value in Customize Device Settings ............................................................................. 109
Figure 76: Modify Selected Devices - Same Model .................................................................................. 110
Figure 77: Modify Selected Devices - Different Models ............................................................................ 111
Figure 78: Device List in Zero Config ........................................................................................................ 112
Figure 79: Zero Config Sample - Global Policy ......................................................................................... 113
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Figure 80: Zero Config Sample - Device Preview 1 .................................................................................. 114
Figure 81: Zero Config Sample - Device Preview 2 .................................................................................. 115
Figure 82: Zero Config Sample - Device Preview 3 .................................................................................. 116
Figure 83: Create New Device .................................................................................................................. 118
Figure 84: Manage Extensions ................................................................................................................. 139
Figure 85: Export Extensions .................................................................................................................... 140
Figure 86: Import Extensions .................................................................................................................... 140
Figure 87: Email To User - Prompt Information ......................................................................................... 141
Figure 88: Account Registration Information and QR Code ...................................................................... 142
Figure 89: LDAP Client Information and QR Code ................................................................................... 142
Figure 90: Multiple Registrations per Extension ....................................................................................... 143
Figure 91: Extension - Concurrent Registration ........................................................................................ 143
Figure 92: SMS Message Support ............................................................................................................ 144
Figure 93: UCM6200 FXO Tone Settings ................................................................................................. 149
Figure 94: UCM6200 PSTN Detection ...................................................................................................... 150
Figure 95: UCM6200 PSTN Detection: Auto Detect ................................................................................. 150
Figure 96: UCM6200 PSTN Detection: Semi-Auto Detect ....................................................................... 151
Figure 97: DOD extension selection ......................................................................................................... 163
Figure 98: Edit DOD .................................................................................................................................. 164
Figure 99: SLA Station .............................................................................................................................. 166
Figure 100: Enable SLA Mode for Analog Trunk ....................................................................................... 168
Figure 101: Analog Trunk with SLA Mode Enabled .................................................................................. 168
Figure 102: SLA Example - SLA Station ................................................................................................... 168
Figure 103: SLA Example - MPK Configuration ........................................................................................ 169
Figure 104: Inbound Route feature: Prepend ........................................................................................... 175
Figure 105: Inbound Route - Multiple Mode .............................................................................................. 176
Figure 106: Blacklist Configuration Parameters........................................................................................ 177
Figure 107: Blacklist csv File .................................................................................................................... 178
Figure 108: Conference Invitation From Web GUI .................................................................................... 182
Figure 109: Conference Recording ........................................................................................................... 185
Figure 110: Conference Schedule ............................................................................................................. 189
Figure 111: Click on Prompt to Create IVR Prompt .................................................................................. 192
Figure 112: Record New Custom Prompt ................................................................................................. 193
Figure 113: Upload Custom Prompt .......................................................................................................... 193
Figure 114: Language Settings for Voice Prompt ..................................................................................... 194
Figure 115: Voice Prompt Package List .................................................................................................... 195
Figure 116: New Voice Prompt Language Added ..................................................................................... 195
Figure 117: Upload Single Voice Prompt for Entire Language Pack ........................................................ 196
Figure 118: Voicemail Email Settings ........................................................................................................ 2 01
Figure 119: Voicemail Group ..................................................................................................................... 202
Figure 120: Ring Group ............................................................................................................................. 204
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Figure 121: Ring Group Configuration ...................................................................................................... 206
Figure 122: Sync LDAP Server option ...................................................................................................... 207
Figure 123: Manually Sync LDAP Server ................................................................................................. 2 07
Figure 124: Ring Group Remote Extension .............................................................................................. 208
Figure 125: Paging/Intercom Group .......................................................................................................... 210
Figure 126: Page/Intercom Group Settings .............................................................................................. 211
Figure 127: Call Queue ............................................................................................................................. 212
Figure 128: Agent Login Settings .............................................................................................................. 215
Figure 129: Edit Extension Group ............................................................................................................. 216
Figure 130: Select Extension Group in Outbound Route .......................................................................... 217
Figure 131: Edit Pickup Group .................................................................................................................. 218
Figure 132: Edit Pickup Feature Code ...................................................................................................... 219
Figure 133: Music On Hold Default Class ................................................................................................. 220
Figure 134: Configure Analog Trunk without Fax Detection ..................................................................... 224
Figure 135: Configure Extension for Fax Machine: FXS Extension ......................................................... 224
Figure 136: Configure Extension for Fax Machine: Analog Settings ........................................................ 225
Figure 137: Configure Inbound Rule for Fax ............................................................................................. 225
Figure 138: Create Fax Extension ............................................................................................................ 226
Figure 139: Inbound Route to Fax Extension ........................................................................................... 227
Figure 140: Create Follow Me ................................................................................................................... 232
Figure 141: Edit Follow Me ....................................................................................................................... 232
Figure 142: Configure One-Key Dial ......................................................................................................... 236
Figure 143: One-Key Dial Destinations ..................................................................................................... 237
Figure 144: Create New DISA .................................................................................................................. 238
Figure 145: Create New Event List ........................................................................................................... 243
Figure 146: Create Dial By Name Group .................................................................................................. 246
Figure 147: Dial By Name Group In IVR Key Pressing Events ................................................................ 247
Figure 148: Dial By Name Group In Inbound Rule ................................................................................... 248
Figure 149: Configure Extension First Name and Last Name .................................................................. 249
Figure 150: Status->PBX Status->Active Calls - Ringing .......................................................................... 250
Figure 151: Status->PBX Status->Active Calls – Call Established ........................................................... 250
Figure 152: Configure to Monitor an Active Call ....................................................................................... 251
Figure 153: Download Recording File from CDR Page ............................................................................ 258
Figure 154: Download Recording File from Recording Files Page ........................................................... 259
Figure 155: FXS Ports Signaling Preference ............................................................................................ 276
Figure 156: FXO Ports ACIM Settings ...................................................................................................... 276
Figure 157: Fax Sending in Web UI .......................................................................................................... 278
Figure 158: Announcements Center ......................................................................................................... 279
Figure 159: Announcements Center Group Configuration ........................................................................ 280
Figure 160: Announcements Center Code Configuration ......................................................................... 281
Figure 161: Announcements Center Example .......................................................................................... 281
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 14 of 320
Figure 162: Status->PBX Status ............................................................................................................... 282
Figure 163: Trunk Status ........................................................................................................................... 282
Figure 164: Extension Status .................................................................................................................... 283
Figure 165: Queue Status ......................................................................................................................... 285
Figure 166: Conference Room Status ....................................................................................................... 286
Figure 167: UCM6204 Interfaces Status ................................................................................................... 286
Figure 168: Parking Lot Status .................................................................................................................. 287
Figure 169: System Status->Storage Usage ............................................................................................. 290
Figure 170: System Status->Resource Usage .......................................................................................... 290
Figure 171: System Events->Alert Events Lists: Disk Usage ................................................................... 291
Figure 172: System Events->Alert Events Lists: Memory Usage ............................................................. 292
Figure 173: System Events->Alert Events Lists: System Reboot ............................................................. 292
Figure 174: System Events->Alert Events Lists: System Crash ............................................................... 292
Figure 175: System Events->Alert Log ..................................................................................................... 293
Figure 176: Filter for Alert Log................................................................................................................... 294
Figure 177: CDR Filter .............................................................................................................................. 295
Figure 178: Call Report ............................................................................................................................. 296
Figure 179: Call Report Entry with Audio Recording File .......................................................................... 296
Figure 180: Automatic Download Settings ................................................................................................ 297
Figure 181: CDR Report ........................................................................................................................... 297
Figure 182: Detailed CDR Information ...................................................................................................... 298
Figure 183: Downloaded CDR File Sample - Call To Shows "s" .............................................................. 298
Figure 184: Downloaded CDR File Sample - Source Channel and Dest Channel 1 ................................ 299
Figure 185: Downloaded CDR File Sample - Source Channel and Dest Channel 2 ................................ 299
Figure 186: Downloaded CDR File Sample - Source Channel and Dest Channel 3 ................................ 299
Figure 187: CDR Statistics ........................................................................................................................ 300
Figure 188: CDR->Recording Files ........................................................................................................... 301
Figure 189: Network Upgrade ................................................................................................................... 304
Figure 190: Local Upgrade ........................................................................................................................ 305
Figure 191: Upgrading Firmware Files ...................................................................................................... 306
Figure 192: Reboot UCM6200 .................................................................................................................. 306
Figure 193: Create New Backup ............................................................................................................... 308
Figure 194: Backup / Restore ................................................................................................................... 309
Figure 195: Local Backup ......................................................................................................................... 309
Figure 196: Data Sync .............................................................................................................................. 310
Figure 197: Restore UCM6200 from Backup File ..................................................................................... 311
Figure 198: Cleaner .................................................................................................................................. 312
Figure 199: Reset and Reboot .................................................................................................................. 313
Figure 200: Ethernet Capture ................................................................................................................... 315
Figure 201: PING ...................................................................................................................................... 315
Figure 202: Traceroute .............................................................................................................................. 316
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 15 of 320
Figure 203: Troubleshooting Analog Trunks ............................................................................................. 317
Figure 204: Service Check ........................................................................................................................ 317
Figure 205: Network Status ....................................................................................................................... 318
Figure 206: SSH Access ........................................................................................................................... 319
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GNUGPLINFORMATION
UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 17 of 320
CHANGELOG
This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.
FIRMWAREVERSION1.0.0.1
This is the initial version.
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 18 of 320
WELCOME
Thank you for purchasing Grandstream UCM6200 series IP PBX appliance. The UCM6200 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion. This IP PBX series allows businesses to unify multiple communication technologies, such comprehensive voice, video calling, video conferencing, video surveillance, data tools and facility access management onto one common network that that can be managed and/or accessed remotely. The UCM6200 series supports a dual core 1GHz ARM Cortex
TM
A9 and 400Mhz VINETIC
reliable UCM6200 series delivers enterprise-grade features without any licensing fees, costs-per-feature or recurring fees.
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TM
A8 processors, 1GB RAM and 4GB flash. The secure and
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6200 as it may cause damage to the products and void the manufacturer warranty.
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This document is subject to change without notice. The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 19 of 320
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TECHNICALSPECIFICATIONS
Interfaces
PRODUCTOVERVIEW
Table 1: Technical Specifications
Analog Telephone FXS Ports
PSTN Line FXO Ports
Network Interfaces
NAT Router Peripheral Ports LED Indicators LCD Display Reset Switch
Voice/Video Capabilities
Voice-over-Packet Capabilities
Voice and Fa x C odecs
2 ports (both with lifeline capability in case of power outage)
UCM6202: 2 ports UCM6204: 4 ports UCM6208: 8 ports
UCM6202/6204: Dual Gigabit RJ45 ports with integrated PoE Plus
(IEEE 802.3at-2009)
UCM6208: Single Gigabit RJ45 port with integrated PoE Plus (IEEE
802.3at-2009)
Yes, UCM6204/UCM6208 only
USB, SD
Power/Ready, Network, PSTN Line, USB, SD
128x32 graphic LCD with DOWN and OK button
Yes
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection and auto-switch to G.711
G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC (30ms only), GSM, AAL2-G.726-32, ADPCM; T.38
Video Codecs QoS
H.264, H.263, H.263+, VP8
Layer 3 QoS, Layer 2 QoS
Signaling and Control
DTMF Methods
Provisioning Protocol and Plug-and-Play
Network Protocols
Disconnect Methods
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 21 of 320
In Audio, RFC2833, and SIP INFO
TFTP/HTTP/HTTPS, auto-discovery and auto-provisioning of Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast SIP SUBSCRIBE/mDNS), eventlist between local and remote trunk
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone
Security
Media
Physical
Universal Power Supply
Dimensions
Environmental
Mounting
Weight
Additional Features
Multi-language Support
SRTP, TLS, HTTPS, SSH
Output: 12VDC, 1.5A Input: 100-240VAC, 50-60Hz
UCM6202/6204: 226mm (L) x 155mm (W) x 34.5mm (H)  UCM6208: 440mm (L) x 185mm (W) x 44mm (H)
Operating: 32 - 104oF / 0 - 40oC, 10-90% (non-condensing)  Storage: 14 - 140oF / -10 - 60oC
UCM6202/6204: Wall mount and Desktop  UCM6208: Rack mount and Desktop
UCM6202: Unit weight 0.51kg, Package weight 0.94kg  UCM6204: Unit weight 0.51kg, Package weight 0.94kg  UCM6208: Unit weight 2.23kg, Package weight 3.09kg
English/Simplified Chinese/Traditional Chinese/Spanish/French/ Portuguese/German/Russian/Italian/Polish/Czech for Web UI; Customizable IVR/voice prompts for English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Turkish, Hebrew, Arabic; Customizable language pack to support any other languages
Caller ID Polarity Reversal/ Wink
Call Center
Customizable Auto Attendant
Maximum Call Capacity
Conference Bridges
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 22 of 320
Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT
Yes, with enable/disable option upon call establishment and termination
Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability busy level, in-queue announcement
Up to 5 layers of IVR (Interactive Voice Response)
UCM6202: Concurrent audio calls up to 50, concurrent WebRTC
calls up to 25
UCM6204: Concurrent audio calls up to 75, concurrent WebRTC
calls up to 35
UCM6208: Concurrent audio calls up to 100, concurrent WebRTC
calls up to 50
Or up to 66% performance if calls are SRTP encrypted
UCM6202/6204: Up to 3 password-protected conference bridges
allowing up to 25 simultaneous PSTN or IP participants
UCM6208: Up to 6 password-protected conference bridges allowing
up to 32 simultaneous PSTN or IP participants
Call Features
Compliance
Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom and etc
FCC: Part 15 (CFR 47) Class B, Part 68  CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002 and ITU-T K.21 (Basic Level)
UL 60950 (power adapter)
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Note:
UCM6200 FXS ports lifeline functionality:
The UCM6200 FXS interfaces are metallic through to the FXO interfaces. If there is power outage, FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access
the PSTN connected with the FXO interfaces from FXS interfaces.
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INSTALLATION
Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series.
EQUIPMENTPACKAGING
Table 2: UCM6202/UCM6204 Equipment Packaging
Main Case Power Adaptor Ethernet Cable Quick Installa tion Guide GPL License
CONNECTYOURUCM6200
CONNECTTHEUCM6202
Yes ( 1 )
Yes ( 1 )
Yes ( 1 )
Yes ( 1 )
Yes ( 1 )
Figure 1: UCM6202 Front View
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 25 of 320
Figure 2: UCM6202 Back View
To set up the UCM6202, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6202.
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6202. Insert the main plug of the power adapter into a surge-protected power outlet.
4. Wait for the UCM6202 to boot up. The LCD in the front will show the device hardware information when the boot process is done.
5. Once the UCM6202 is successfully connected to network, the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address.
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports.
CONNECTTHEUCM6204
Figure 3: UCM6204 Front View
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 26 of 320
Figure 4: UCM6204 Back View
To set up the UCM6204, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204.
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6204.
Insert the main plug of the power adapter into a surge-protected power outlet.
4. Wait for the UCM6204 to boot up. The LCD in the front will show the device hardware information
when the boot process is done.
5. Once the UCM6204 is successfully connected to network, the LED indicator for WAN in the front
will be in solid green and the LCD shows up the IP address.
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone
and Fax) to the FXS ports.
CONNECTTHEUCM6208
To set up the UCM6208, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6208.
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6208. Insert the main plug of the power adapter into a surge-protected power outlet.
4. Wait for the UCM6208 to boot up. The LCD in the front will show the device hardware information when the boot process is done.
5. Once the UCM6208 is successfully connected to network, the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address.
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 27 of 320
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports.
Figure 5: UCM6208 Front View
Figure 6: UCM6208 Back View
SAFETYCOMPLIANCES
The UCM6200 series IP PBX complies with FCC/CE and various safety standards. The UCM6200 power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6200 package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.
WARRANTY
If the UCM6200 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.
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Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 28 of 320
Warning:
Use the power adapter provided with the UCM6200 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty.
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Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 29 of 320
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