How it Works
Grandstream Networks
Loading...
UCM6202
User Manual
324 pgs4.89 Mb0

Grandstream Networks UCM6202 User Manual

Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual
Firmware Version 1.0.0.1
Page 1 of 321
UCM6200 Series IP PBX User Manual
Table of Content
GNU GPL INFORMATION ........................................................................ 17
CHANGE LOG ......................................................................................... 18
FIRMWARE VERSION 1.0.0.1 ............................................................................................................ 18
WELCOME ............................................................................................... 19
PRODUCT OVERVIEW ............................................................................ 21
TECHNICAL SPECIFICATIONS ......................................................................................................... 21
INSTALLATION ........................................................................................ 25
EQUIPMENT PACKAGING ................................................................................................................. 25
CONNECT YOUR UCM6200 .............................................................................................................. 25
CONNECT THE UCM6202 ........................................................................................................... 25
CONNECT THE UCM6204 ........................................................................................................... 26
CONNECT THE UCM6208 ........................................................................................................... 27
SAFETY COMPLIANCES ................................................................................................................... 28
WARRANTY ........................................................................................................................................ 28
GETTING STARTED ................................................................................ 31
USE THE LCD MENU ......................................................................................................................... 31
USE THE LED INDICATORS .............................................................................................................. 33
USE THE WEB GUI ............................................................................................................................ 34
ACCESS WEB GUI ...................................................................................................................... 34
SETUP WIZARD ........................................................................................................................... 36
WEB GUI CONFIGURATIONS ..................................................................................................... 37
WEB GUI LANGUAGES ............................................................................................................... 37
SAVE AND APPLY CHANGES ..................................................................................................... 38
MAKE YOUR FIRST CALL .................................................................................................................. 38
SYSTEM SETTINGS ................................................................................ 39
USER MANAGEMENT ........................................................................................................................ 39
USER PRIVILEGES ..................................................................................................................... 39
CREATE NEW WEB UI USER ..................................................................................................... 40
USER PORTAL ............................................................................................................................. 42
CONCURRENT MULTI-USER LOGIN ......................................................................................... 43
Firmware Version 1.0.0.1
Page 2 of 321
OPERATION LOG ........................................................................................................................ 43
CHANGE PASSWORD ....................................................................................................................... 45
CHANGE BINDNG EMAIL ........................................................................................................... 46
NETWORK SETTINGS ....................................................................................................................... 47
BASIC SETTINGS ........................................................................................................................ 47
802.1X .......................................................................................................................................... 52
STATIC ROUTES.......................................................................................................................... 53
PORT FORWORDING.................................................................................................................. 56
DDNS SETTINGS ......................................................................................................................... 58
FIREWALL ........................................................................................................................................... 60
STATIC DEFENSE ....................................................................................................................... 60
DYNAMIC DEFENSE ................................................................................................................... 63
FAIL2BAN ..................................................................................................................................... 64
LDAP SERVER .................................................................................................................................... 65
LDAP SERVER CONFIGURATIONS ........................................................................................... 66
LDAP PHONEBOOK .................................................................................................................... 67
LDAP CLIENT CONFIGURATIONS ............................................................................................. 70
HTTP SERVER .................................................................................................................................... 72
EMAIL SETTINGS ............................................................................................................................... 73
TIME SETTINGS ................................................................................................................................. 74
AUTO TIME UPDATING ............................................................................................................... 74
SET TIME MANUALLY ................................................................................................................. 76
OFFICE TIME ............................................................................................................................... 76
HOLIDAY ...................................................................................................................................... 78
NTP SERVER ...................................................................................................................................... 80
RECORDINGS STORAGE .................................................................................................................. 80
LOGIN TIMEOUT SETTINGS ............................................................................................................. 82
GOOGLE SERVICE SETTINGS SUPPORT ....................................................................................... 83
PROVISIONING ....................................................................................... 87
OVERVIEW ......................................................................................................................................... 87
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE ...................................................... 87
AUTO PROVISIONING SETTINGS .................................................................................................... 88
DISCOVERY ........................................................................................................................................ 91
GLOBAL CONFIGURATION ............................................................................................................... 92
GLOBAL POLICY ......................................................................................................................... 92
GLOBAL TEMPLATES ............................................................................................................... 100
MODEL CONFIGURATION ............................................................................................................... 102
MODEL TEMPLATES ................................................................................................................. 102
MODEL UPDATE ........................................................................................................................ 104
DEVICE CONFIGURATION .............................................................................................................. 105
Firmware Version 1.0.0.1
Page 3 of 321
CREATE NEW DEVICE .............................................................................................................. 105
MANAGE DEVICES ................................................................................................................... 106
SAMPLE APPLICATION .................................................................................................................... 113
EXTENSIONS ......................................................................................... 119
CREATE NEW USER ........................................................................................................................ 119
CREATE NEW SIP EXTENSION ............................................................................................... 119
CREATE NEW IAX EXTENSION ............................................................................................... 125
CREATE NEW FXS EXTENSION .............................................................................................. 129
BATCH ADD EXTENSIONS .............................................................................................................. 134
BATCH ADD SIP EXTENSIONS ................................................................................................ 134
BATCH ADD IAX EXTENSIONS ................................................................................................ 137
SEARCH AND EDIT EXTENSION .................................................................................................... 139
EXPORT EXTENSIONS .................................................................................................................... 141
IMPORT EXTENSIONS..................................................................................................................... 141
EMAIL TO USER ............................................................................................................................... 142
MULTIPLE REGISTRATIONS PER EXTENSION ............................................................................. 144
SMS MESSAGE SUPPORT .............................................................................................................. 145
TRUNKS ................................................................................................. 147
ANALOG TRUNKS ............................................................................................................................ 147
ANALOG TRUNK CONFIGURATION ........................................................................................ 147
PSTN DETECTION .................................................................................................................... 150
VOIP TRUNKS .................................................................................................................................. 153
DIRECT OUTWARD DIALING (DOD) ........................................................................................ 164
SLA STATION ........................................................................................ 167
CREATE/EDIT SLA STATION ........................................................................................................... 167
SAMPLE CONFIGURATION ............................................................................................................. 168
CALL ROUTES ...................................................................................... 171
OUTBOUND ROUTES ...................................................................................................................... 171
INBOUND ROUTES .......................................................................................................................... 173
INBOUND RULE CONFIGURATIONS ....................................................................................... 174
INBOUND ROUTE: PREPEND EXAMPLE ................................................................................ 175
INBOUND ROUTE: MULTIPLE MODE ...................................................................................... 176
FAX INTELLIGENT ROUTE ....................................................................................................... 177
FAX WITH TWO MEDIA ............................................................................................................. 178
BLACKLIST CONFIGURATIONS ............................................................................................... 178
CONFERENCE BRIDGE ........................................................................ 181
Firmware Version 1.0.0.1
Page 4 of 321
CONFERENCE BRIDGE CONFIGURATIONS .......................................................................... 181
JOIN A CONFERENCE CALL .................................................................................................... 183
INVITE OTHER PARTIES TO JOIN CONFERENCE ................................................................. 183
DURING THE CONFERENCE ................................................................................................... 184
RECORD CONFERENCE .......................................................................................................... 185
CONFERENCE SCHEDULE .................................................................. 187
CONFERENCE SCHEUDLE CONFIGURATION .............................................................................. 187
IVR ......................................................................................................... 191
CONFIGURE IVR .............................................................................................................................. 191
CREATE CUSTOM PROMPT ........................................................................................................... 193
RECORD NEW CUSTOM PROMPT .......................................................................................... 193
UPLOAD CUSTOM PROMPT .................................................................................................... 194
LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 195
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE ............................................................... 195
CUSTOMIZE SPECIFIC PROMPT ................................................................................................... 197
VOICEMAIL ............................................................................................ 199
CONFIGURE VOICEMAIL ................................................................................................................ 199
ACCESS VOICEMAIL ....................................................................................................................... 200
VOICEMAIL EMAIL SETTINGS ........................................................................................................ 201
CONFIGURE VOICEMAIL GROUP .................................................................................................. 202
RING GROUP ......................................................................................... 205
CONFIGURE RING GROUP ............................................................................................................. 205
REMOTE EXTENSION IN RING GROUP ........................................................................................ 207
PAGING AND INTERCOM GROUP ....................................................... 211
CONFIGURE PAGING/INTERCOM GROUP .................................................................................... 211
CALL QUEUE ........................................................................................ 213
CONFIGURE CALL QUEUE ............................................................................................................. 213
EXTENSION GROUPS ........................................................................... 217
CONFIGURE EXTENSION GROUPS .............................................................................................. 217
USING EXTENSION GROUPS ......................................................................................................... 218
PICKUP GROUPS .................................................................................. 219
CONFIGURE PICKUP GROUPS ...................................................................................................... 219
Firmware Version 1.0.0.1
Page 5 of 321
CONFIGURE PICKUP FEATURE CODE.......................................................................................... 219
MUSIC ON HOLD ................................................................................... 221
FAX/T.38 ................................................................................................. 223
CONFIGURE FAX/T.38 ..................................................................................................................... 223
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ............................................... 224
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL .......................................................................... 227
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 229
BUSY CAMP-ON .................................................................................... 231
FOLLOW ME .......................................................................................... 233
ONE-KEY DIAL ...................................................................................... 237
DISA ....................................................................................................... 239
CALLBACK FEATURE .......................................................................... 241
BLF AND EVENT LIST ........................................................................... 243
BLF .................................................................................................................................................... 243
EVENT LIST ...................................................................................................................................... 243
DIAL BY NAME ...................................................................................... 247
DIAL BY NAME CONFIGURATION................................................................................................... 247
ACTIVE CALLS AND MONITOR ........................................................... 251
ACTIVE CALLS STATUS .................................................................................................................. 251
HANG UP ACTIVE CALLS ................................................................................................................ 252
CALL MONITOR ................................................................................................................................ 252
CALL FEATURES .................................................................................. 255
FEATURE CODES ............................................................................................................................ 255
CALL RECORDING ........................................................................................................................... 259
CALL PARK ....................................................................................................................................... 260
PARK A CALL ............................................................................................................................. 260
RETRIEVE THE PARKED CALL ................................................................................................ 260
ENABLE SPY .................................................................................................................................... 260
INTERNAL OPTIONS ............................................................................. 263
Firmware Version 1.0.0.1
Page 6 of 321
INTERNAL OPTIONS/GENERAL ..................................................................................................... 263
INTERNAL OPTIONS/JITTER BUFFER ........................................................................................... 265
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................ 266
INTERNAL OPTIONS/PAYLOAD ...................................................................................................... 266
IAX SETTINGS ....................................................................................... 269
IAX SETTINGS/GENERAL................................................................................................................ 269
IAX SETTINGS/REGISTRATION ...................................................................................................... 269
IAX SETTINGS/STATIC DEFENSE .................................................................................................. 270
SIP SETTINGS ....................................................................................... 271
SIP SETTINGS/GENERAL ................................................................................................................ 271
SIP SETTINGS/MISC ........................................................................................................................ 271
SIP SETTINGS/SESSION TIMER ..................................................................................................... 272
SIP SETTINGS/TCP AND TLS .......................................................................................................... 272
SIP SETTINGS/NAT .......................................................................................................................... 273
SIP SETTINGS/TOS.......................................................................................................................... 274
PORTS CONFIG .................................................................................... 277
VALUE-ADDED FEATURES .................................................................. 279
FAX SENDING .................................................................................................................................. 279
ANNOUNCEMENTS CENTER ......................................................................................................... 279
ANNOUNCEMENTS CENTER SETTINGS ............................................................................... 280
GROUP SETTINGS .................................................................................................................... 280
STATUS AND REPORTING ................................................................... 283
PBX STATUS ..................................................................................................................................... 283
TRUNKS ..................................................................................................................................... 283
EXTENSIONS ............................................................................................................................. 284
QUEUES ..................................................................................................................................... 285
CONFERENCE ROOMS ............................................................................................................ 286
INTERFACES STATUS............................................................................................................... 287
PARKING LOT ............................................................................................................................ 288
SYSTEM STATUS ............................................................................................................................. 289
GENERAL ................................................................................................................................... 289
NETWORK ................................................................................................................................. 290
STORAGE USAGE ..................................................................................................................... 290
RESOURCE USAGE .................................................................................................................. 291
SYSTEM EVENTS ............................................................................................................................ 292
ALERT EVENTS LIST ................................................................................................................ 292
Firmware Version 1.0.0.1
Page 7 of 321
ALERT LOG ................................................................................................................................ 294
ALERT CONTACT ...................................................................................................................... 295
CDR ................................................................................................................................................... 295
CDR IMPROVEMENT ................................................................................................................ 298
DOWNLOADED CDR FILE ........................................................................................................ 299
STATISTICS ................................................................................................................................ 301
RECORDING FILES ................................................................................................................... 301
API CONFIGURATION ............................................................................................................... 302
UPGRADING AND MAINTENANCE ...................................................... 305
UPGRADING ..................................................................................................................................... 305
UPGRADING VIA NETWORK .................................................................................................... 305
UPGRADING VIA LOCAL UPLOAD ........................................................................................... 306
NO LOCAL FIRMWARE SERVERS ........................................................................................... 308
BACKUP ............................................................................................................................................ 308
BACKUP/RESTORE ................................................................................................................... 308
DATA SYNC ................................................................................................................................ 311
RESTORE CONFIGURATION FROM BACKUP FILE ............................................................... 312
CLEANER .......................................................................................................................................... 313
RESET AND REBOOT ...................................................................................................................... 314
SYSLOG ............................................................................................................................................ 315
TROUBLESHOOTING ...................................................................................................................... 315
ETHERNET CAPTURE .............................................................................................................. 315
IP PING ....................................................................................................................................... 316
TRACEROUTE ........................................................................................................................... 317
ANALOG RECORD TRACE ....................................................................................................... 317
SERVICE CHECK ...................................................................................................................... 318
NETWORK STATUS ................................................................................................................... 318
REMOTE ACCESS ............................................................................................................................ 319
SSH ACCESS ............................................................................................................................. 319
EXPERIENCING THE UCM6200 SERIES IP PBX ................................. 321
Firmware Version 1.0.0.1
Page 8 of 321
Table of Tables
UCM6200 Series IP PBX User Manual
Table 1: Technical Specifications................................................................................................................. 21
Table 2: UCM6202/UCM6204 Equipment Packaging ................................................................................. 25
Table 3: LCD Menu Options ........................................................................................................................ 32
Table 4: UCM6202/UCM6204 LED INDICATORS ...................................................................................... 33
Table 5: UCM6208 LED INDICATORS ....................................................................................................... 34
Table 6: User Management->Create New User .......................................................................................... 41
Table 7: Operation Log Column Header ..................................................................................................... 44
Table 8: Change Binding Email option ........................................................................................................ 47
Table 9: UCM6202/UCM6204 Network Settings->Basic Settings .............................................................. 47
Table 10: UCM6208 Network Settings->Basic Settings .............................................................................. 49
Table 11: UCM6200 Network Settings->802.1X ......................................................................................... 53
Table 12: UCM6200 Network Settings->Static Routes ............................................................................... 54
Table 13: UCM6202/UCM6204 Network Settings->Port Forwarding .......................................................... 56
Table 14: UCM6200 Firewall->Static Defense->Current Service ................................................................ 61
Table 15: Typical Firewall Settings .............................................................................................................. 61
Table 16: Firewall Rule Settings .................................................................................................................. 62
Table 17: UCM6200 Firewall Dynamic Defense ......................................................................................... 63
Table 18: Fail2Ban Settings ........................................................................................................................ 64
Table 19: HTTP Server Settings .................................................................................................................. 73
Table 20: Email Settings .............................................................................................................................. 73
Table 21: Time Auto Updating ..................................................................................................................... 75
Table 22: Create New Office Time .............................................................................................................. 77
Table 23: Create New Holiday..................................................................................................................... 79
Table 24: Auto Provision Settings ............................................................................................................... 90
Table 25: Global Policy Parameters->Localization ..................................................................................... 93
Table 26: Global Policy Parameters->Phone Settings ................................................................................ 94
Table 27: Global Policy Parameters->Contact List ..................................................................................... 95
Table 28: Global Policy Parameters->Maintenance .................................................................................... 97
Table 29: Global Policy Parameters->Network Settings ............................................................................. 98
Table 30: Global Policy Parameters->Customization.................................................................................. 99
Table 31: Create New Template ................................................................................................................ 100
Table 32: Create New Model Template ..................................................................................................... 102
Table 33: SIP Extension Configuration Parameters->Basic Settings ....................................................... 120
Table 34: SIP Extension Configuration Parameters->Media..................................................................... 121
Table 35: SIP Extension Configuration Parameters->Features ................................................................ 122
Table 36: SIP Extension Configuration Parameters->Specific Time ......................................................... 125
Table 37: IAX Extension Configuration Parameters->Basic Settings ....................................................... 125
Table 38: IAX Extension Configuration Parameters->Media .................................................................... 126
Firmware Version 1.0.0.1
Page 9 of 321
Table 39: IAX Extension Configuration Parameters->Features ................................................................ 127
Table 40: IAX Extension Configuration Parameters->Specific Time ......................................................... 129
Table 41: FXS Extension Configuration Parameters->Basic Settings ...................................................... 130
Table 42: FXS Extension Configuration Parameters->Media ................................................................... 131
Table 43: FXS Extension Configuration Parameters->Features ............................................................... 132
Table 44: FXS Extension Configuration Parameters->Specific Time ........................................................ 134
Table 45: Batch Add SIP Extension Parameters ....................................................................................... 135
Table 46: Batch Add IAX Extension Parameters ....................................................................................... 137
Table 47: Analog Trunk Configuration Parameters ................................................................................... 147
Table 48: PSTN Detection for Analog Trunk ............................................................................................. 152
Table 49: Create New SIP Trunk ............................................................................................................... 154
Table 50: SIP Register Trunk Configuration Parameters .......................................................................... 155
Table 51: SIP Peer Trunk Configuration Parameters ................................................................................ 158
Table 52: Create New IAX Trunk ............................................................................................................... 161
Table 53: IAX Register Trunk Configuration Parameters .......................................................................... 161
Table 54: IAX Peer Trunk Configuration Parameters ................................................................................ 162
Table 55: SLA Station Configuration Parameters ...................................................................................... 167
Table 56: Outbound Route Configuration Parameters .............................................................................. 171
Table 57: Inbound Rule Configuration Parameters ................................................................................... 174
Table 58: Conference Bridge Configuration Parameters .......................................................................... 181
Table 59: Conference Caller IVR Menu .................................................................................................... 185
Table 60: Conference Schedule Parameters ............................................................................................ 187
Table 61: IVR Configuration Parameters .................................................................................................. 191
Table 62: Voicemail Settings ..................................................................................................................... 199
Table 63: Voicemail IVR Menu .................................................................................................................. 200
Table 64: Voicemail Email Settings ........................................................................................................... 201
Table 65: Voicemail Group Settings .......................................................................................................... 203
Table 66: Ring Group Parameters ............................................................................................................ 205
Table 67: Paging/Intercom Group Configuration Parameters ................................................................... 211
Table 68: Call Queue Configuration Parameters ...................................................................................... 213
Table 69: FAX/T.38 Settings ...................................................................................................................... 223
Table 70: Follow Me Settings .................................................................................................................... 234
Table 71: Follow Me Options ..................................................................................................................... 235
Table 72: DISA Settings ............................................................................................................................ 239
Table 73: Callback Configuration Parameters........................................................................................... 241
Table 74: Event List Settings ..................................................................................................................... 243
Table 75: UCM6200 Feature Codes ......................................................................................................... 255
Table 76: Internal Options/General ........................................................................................................... 263
Table 77: Internal Options/Jitter Buffer ...................................................................................................... 265
Table 78: Internal Options/RTP Settings ................................................................................................... 266
Table 79: Internal Options/Payload ........................................................................................................... 266
Firmware Version 1.0.0.1
Page 10 of 321
Table 80: IAX Settings/General ................................................................................................................. 269
Table 81: IAX Settings/Registration .......................................................................................................... 269
Table 82: IAX Settings/Static Defense ...................................................................................................... 270
Table 83: SIP Settings/General ................................................................................................................. 271
Table 84: SIP Settings/Misc ...................................................................................................................... 271
Table 85: SIP Settings/Session Timer ....................................................................................................... 272
Table 86: SIP Settings/TCP and TLS ........................................................................................................ 272
Table 87: SIP Settings/NAT ....................................................................................................................... 273
Table 88: SIP Settings/ToS ........................................................................................................................ 274
Table 89: Internal Options/Ports Config .................................................................................................... 277
Table 90: Announcements Center Settings ............................................................................................... 280
Table 91: Group Settings ........................................................................................................................... 280
Table 92: Trunk Status ............................................................................................................................... 283
Table 93: Extension Status ........................................................................................................................ 285
Table 94: Agent Status .............................................................................................................................. 286
Table 95: Interface Status Indicators ......................................................................................................... 287
Table 96: Parking Lot Status ..................................................................................................................... 288
Table 97: System Status->General ........................................................................................................... 289
Table 98: System Status->Network ........................................................................................................... 290
Table 99: CDR Filter Criteria ..................................................................................................................... 296
Table 100: CDR Statistics Filter Criteria .................................................................................................... 301
Table 101: API Configuration Files ............................................................................................................ 302
Table 102: Network Upgrade Configuration .............................................................................................. 306
Table 103: Data Sync Configuration ......................................................................................................... 311
Table 104: Cleaner Configuration ............................................................................................................. 313
Firmware Version 1.0.0.1
Page 11 of 321
Table of Figures
UCM6200 Series IP PBX User Manual
Figure 1: UCM6202 Front View ................................................................................................................... 25
Figure 2: UCM6202 Back View ................................................................................................................... 26
Figure 3: UCM6204 Front View ................................................................................................................... 26
Figure 4: UCM6204 Back View ................................................................................................................... 27
Figure 5: UCM6208 Front View ................................................................................................................... 28
Figure 6: UCM6208 Back View ................................................................................................................... 28
Figure 7: UCM6204 Web GUI Login Page .................................................................................................. 34
Figure 8: UCM6200 Setup Wizard .............................................................................................................. 36
Figure 9: UCM6200 Web GUI Language .................................................................................................... 37
Figure 10: User Management Page Display ............................................................................................... 39
Figure 11: Create New User ........................................................................................................................ 41
Figure 12: User Management – New Users ................................................................................................ 41
Figure 13: Edit User Information by Super Admin....................................................................................... 42
Figure 14: User Portal Login ....................................................................................................................... 42
Figure 15: User Portal Layout ..................................................................................................................... 43
Figure 16: Multiple User Operation Error Prompt ....................................................................................... 43
Figure 17: Operation Logs .......................................................................................................................... 44
Figure 18: Operation Logs Filter ................................................................................................................. 45
Figure 19 : Change Password..................................................................................................................... 46
Figure 20: Change Binding Email ............................................................................................................... 46
Figure 21: UCM6200 Network Interface Method: Route ............................................................................. 50
Figure 22: UCM6200 Network Interface Method: Switch ............................................................................ 51
Figure 23: UCM6200 Network Interface Method: Dual ............................................................................... 52
Figure 24: UCM6200 Using 802.1X as Client ............................................................................................. 52
Figure 25: UCM6200 Using 802.1X EAP-MD5 ........................................................................................... 53
Figure 26: UCM6204 Static Route Sample ................................................................................................. 55
Figure 27: UCM6204 Static Route Configuration ........................................................................................ 55
Figure 28: UCM6202/UCM6204 Port Forwarding Configuration ................................................................ 57
Figure 29: GXP2160 Web Access Using UCM6202 Port Forwarding ........................................................ 58
Figure 30: Register Domain Name on noip.com ......................................................................................... 59
Figure 31: UCM6200 DDNS Setting ........................................................................................................... 59
Figure 32: Using Domain Name to Connect to UCM6200 .......................................................................... 60
Figure 33: Create New Firewall Rule .......................................................................................................... 62
Figure 34: Configure Dynamic Defense ...................................................................................................... 64
Figure 35: LDAP Server Configurations ...................................................................................................... 66
Figure 36: Default LDAP Phonebook DN .................................................................................................... 66
Figure 37: Default LDAP Phonebook Attributes .......................................................................................... 67
Figure 38: LDAP Server->LDAP Phonebook .............................................................................................. 67
Firmware Version 1.0.0.1
Page 12 of 321
Figure 39: Add LDAP Phonebook ............................................................................................................... 68
Figure 40: Edit LDAP Phonebook ............................................................................................................... 68
Figure 41: Import Phonebook...................................................................................................................... 69
Figure 42: Phonebook CSV File Format ..................................................................................................... 69
Figure 43: LDAP Phonebook After Import ................................................................................................... 70
Figure 44: Export Selected LDAP Phonebook ............................................................................................ 70
Figure 45: LDAP Client Configurations ....................................................................................................... 71
Figure 46: GXP2200 LDAP Phonebook Configuration ............................................................................... 72
Figure 47: UCM6200 Email Settings ........................................................................................................... 74
Figure 48: Set Time Manually ..................................................................................................................... 76
Figure 49: Create New Office Time ............................................................................................................. 77
Figure 50: Settings->Time Settings->Office Time ....................................................................................... 78
Figure 51: Create New Holiday ................................................................................................................... 78
Figure 52: Settings->Time Settings->Holiday ............................................................................................. 79
Figure 53: Settings->Recordings Storage ................................................................................................... 80
Figure 54: Recordings Storage Prompt Information ................................................................................... 81
Figure 55: Recording Storage Category ..................................................................................................... 81
Figure 56: Login Timeout Settings .............................................................................................................. 82
Figure 57: Google Service Settings->OAuth2.0 Authentication .................................................................. 83
Figure 58: Google Service->New Project ................................................................................................... 84
Figure 59: Google Service->Create New Credential .................................................................................. 84
Figure 60: Google Service->OAuth2.0 Login .............................................................................................. 85
Figure 61: Zero Config Configuration Architecture for End Point Device ................................................... 88
Figure 62: UCM6200 Zero Config ............................................................................................................... 89
Figure 63: Auto Provision Settings .............................................................................................................. 90
Figure 64: Auto Discover ............................................................................................................................. 92
Figure 65: Discovered Devices ................................................................................................................... 92
Figure 66: Global Policy Categories ........................................................................................................... 93
Figure 67: Edit Global Template ................................................................................................................ 101
Figure 68: Edit Model Template ................................................................................................................ 103
Figure 69: Template Management ............................................................................................................ 104
Figure 70: Upload Model Template Manually ............................................................................................ 105
Figure 71: Create New Device .................................................................................................................. 106
Figure 72: Manage Devices ...................................................................................................................... 106
Figure 73: Edit Device ............................................................................................................................... 107
Figure 74: Edit Customize Device Settings ............................................................................................... 109
Figure 75: Add P Value in Customize Device Settings ............................................................................. 110
Figure 76: Modify Selected Devices - Same Model .................................................................................. 111
Figure 77: Modify Selected Devices - Different Models ............................................................................ 112
Figure 78: Device List in Zero Config ........................................................................................................ 113
Figure 79: Zero Config Sample - Global Policy......................................................................................... 114
Firmware Version 1.0.0.1
Page 13 of 321
Figure 80: Zero Config Sample - Device Preview 1 .................................................................................. 115
Figure 81: Zero Config Sample - Device Preview 2 .................................................................................. 116
Figure 82: Zero Config Sample - Device Preview 3 .................................................................................. 117
Figure 83: Create New Device .................................................................................................................. 119
Figure 84: Manage Extensions ................................................................................................................. 140
Figure 85: Export Extensions .................................................................................................................... 141
Figure 86: Import Extensions .................................................................................................................... 141
Figure 87: Email To User - Prompt Information ......................................................................................... 142
Figure 88: Account Registration Information and QR Code ...................................................................... 143
Figure 89: LDAP Client Information and QR Code ................................................................................... 143
Figure 90: Multiple Registrations per Extension ....................................................................................... 144
Figure 91: Extension - Concurrent Registration ........................................................................................ 144
Figure 92: SMS Message Support ............................................................................................................ 145
Figure 93: UCM6200 FXO Tone Settings ................................................................................................. 150
Figure 94: UCM6200 PSTN Detection ...................................................................................................... 151
Figure 95: UCM6200 PSTN Detection: Auto Detect ................................................................................. 151
Figure 96: UCM6200 PSTN Detection: Semi-Auto Detect ....................................................................... 152
Figure 97: DOD extension selection ......................................................................................................... 164
Figure 98: Edit DOD .................................................................................................................................. 165
Figure 99: SLA Station .............................................................................................................................. 167
Figure 100: Enable SLA Mode for Analog Trunk ....................................................................................... 169
Figure 101: Analog Trunk with SLA Mode Enabled .................................................................................. 169
Figure 102: SLA Example - SLA Station ................................................................................................... 169
Figure 103: SLA Example - MPK Configuration ........................................................................................ 170
Figure 104: Inbound Route feature: Prepend ........................................................................................... 176
Figure 105: Inbound Route - Multiple Mode.............................................................................................. 177
Figure 106: Blacklist Configuration Parameters........................................................................................ 178
Figure 107: Blacklist csv File..................................................................................................................... 179
Figure 108: Conference Invitation From Web GUI .................................................................................... 183
Figure 109: Conference Recording ........................................................................................................... 186
Figure 110: Conference Schedule............................................................................................................. 190
Figure 111: Click on Prompt to Create IVR Prompt .................................................................................. 193
Figure 112: Record New Custom Prompt ................................................................................................. 194
Figure 113: Upload Custom Prompt .......................................................................................................... 194
Figure 114: Language Settings for Voice Prompt ..................................................................................... 195
Figure 115: Voice Prompt Package List .................................................................................................... 196
Figure 116: New Voice Prompt Language Added ..................................................................................... 196
Figure 117: Upload Single Voice Prompt for Entire Language Pack ........................................................ 197
Figure 118: Voicemail Email Settings ........................................................................................................ 202
Figure 119: Voicemail Group ..................................................................................................................... 203
Figure 120: Ring Group ............................................................................................................................. 205
Firmware Version 1.0.0.1
Page 14 of 321
Figure 121: Ring Group Configuration ...................................................................................................... 207
Figure 122: Sync LDAP Server option ...................................................................................................... 208
Figure 123: Manually Sync LDAP Server ................................................................................................. 208
Figure 124: Ring Group Remote Extension .............................................................................................. 209
Figure 125: Paging/Intercom Group .......................................................................................................... 211
Figure 126: Page/Intercom Group Settings .............................................................................................. 212
Figure 127: Call Queue ............................................................................................................................. 213
Figure 128: Agent Login Settings .............................................................................................................. 216
Figure 129: Edit Extension Group ............................................................................................................. 217
Figure 130: Select Extension Group in Outbound Route .......................................................................... 218
Figure 131: Edit Pickup Group .................................................................................................................. 219
Figure 132: Edit Pickup Feature Code ...................................................................................................... 220
Figure 133: Music On Hold Default Class ................................................................................................. 221
Figure 134: Configure Analog Trunk without Fax Detection ..................................................................... 225
Figure 135: Configure Extension for Fax Machine: FXS Extension ......................................................... 225
Figure 136: Configure Extension for Fax Machine: Analog Settings ........................................................ 226
Figure 137: Configure Inbound Rule for Fax ............................................................................................. 226
Figure 138: Create Fax Extension ............................................................................................................ 227
Figure 139: Inbound Route to Fax Extension ........................................................................................... 228
Figure 140: Create Follow Me ................................................................................................................... 233
Figure 141: Edit Follow Me ....................................................................................................................... 233
Figure 142: Configure One-Key Dial ......................................................................................................... 237
Figure 143: One-Key Dial Destinations ..................................................................................................... 238
Figure 144: Create New DISA................................................................................................................... 239
Figure 145: Create New Event List ........................................................................................................... 244
Figure 146: Create Dial By Name Group .................................................................................................. 247
Figure 147: Dial By Name Group In IVR Key Pressing Events ................................................................ 248
Figure 148: Dial By Name Group In Inbound Rule ................................................................................... 249
Figure 149: Configure Extension First Name and Last Name .................................................................. 250
Figure 150: Status->PBX Status->Active Calls - Ringing .......................................................................... 251
Figure 151: Status->PBX Status->Active Calls – Call Established ........................................................... 251
Figure 152: Configure to Monitor an Active Call ....................................................................................... 252
Figure 153: Download Recording File from CDR Page ............................................................................ 259
Figure 154: Download Recording File from Recording Files Page ........................................................... 260
Figure 155: FXS Ports Signaling Preference ............................................................................................ 277
Figure 156: FXO Ports ACIM Settings ...................................................................................................... 277
Figure 157: Fax Sending in Web UI .......................................................................................................... 279
Figure 158: Announcements Center ......................................................................................................... 280
Figure 159: Announcements Center Group Configuration ........................................................................ 281
Figure 160: Announcements Center Code Configuration ......................................................................... 282
Figure 161: Announcements Center Example .......................................................................................... 282
Firmware Version 1.0.0.1
Page 15 of 321
Figure 162: Status->PBX Status ............................................................................................................... 283
Figure 163: Trunk Status ........................................................................................................................... 283
Figure 164: Extension Status .................................................................................................................... 284
Figure 165: Queue Status ......................................................................................................................... 286
Figure 166: Conference Room Status ....................................................................................................... 287
Figure 167: UCM6204 Interfaces Status ................................................................................................... 287
Figure 168: Parking Lot Status .................................................................................................................. 288
Figure 169: System Status->Storage Usage ............................................................................................. 291
Figure 170: System Status->Resource Usage .......................................................................................... 291
Figure 171: System Events->Alert Events Lists: Disk Usage ................................................................... 292
Figure 172: System Events->Alert Events Lists: Memory Usage ............................................................. 293
Figure 173: System Events->Alert Events Lists: System Reboot ............................................................. 293
Figure 174: System Events->Alert Events Lists: System Crash ............................................................... 293
Figure 175: System Events->Alert Log ..................................................................................................... 294
Figure 176: Filter for Alert Log .................................................................................................................. 295
Figure 177: CDR Filter .............................................................................................................................. 296
Figure 178: Call Report ............................................................................................................................. 297
Figure 179: Call Report Entry with Audio Recording File .......................................................................... 297
Figure 180: Automatic Download Settings ................................................................................................ 298
Figure 181: CDR Report ........................................................................................................................... 298
Figure 182: Detailed CDR Information ...................................................................................................... 299
Figure 183: Downloaded CDR File Sample - Call To Shows "s" .............................................................. 299
Figure 184: Downloaded CDR File Sample - Source Channel and Dest Channel 1 ................................ 300
Figure 185: Downloaded CDR File Sample - Source Channel and Dest Channel 2 ................................ 300
Figure 186: Downloaded CDR File Sample - Source Channel and Dest Channel 3 ................................ 300
Figure 187: CDR Statistics ........................................................................................................................ 301
Figure 188: CDR->Recording Files ........................................................................................................... 302
Figure 189: Network Upgrade ................................................................................................................... 305
Figure 190: Local Upgrade........................................................................................................................ 306
Figure 191: Upgrading Firmware Files ...................................................................................................... 307
Figure 192: Reboot UCM6200 .................................................................................................................. 307
Figure 193: Create New Backup ............................................................................................................... 309
Figure 194: Backup / Restore ................................................................................................................... 310
Figure 195: Local Backup ......................................................................................................................... 310
Figure 196: Data Sync .............................................................................................................................. 311
Figure 197: Restore UCM6200 from Backup File ..................................................................................... 312
Figure 198: Cleaner .................................................................................................................................. 313
Figure 199: Reset and Reboot .................................................................................................................. 314
Figure 200: Ethernet Capture.................................................................................................................... 316
Figure 201: PING ...................................................................................................................................... 316
Figure 202: Traceroute .............................................................................................................................. 317
Firmware Version 1.0.0.1
Page 16 of 321
Figure 203: Troubleshooting Analog Trunks ............................................................................................. 318
Figure 204: Service Check ........................................................................................................................ 318
Figure 205: Network Status ....................................................................................................................... 319
Figure 206: SSH Access ........................................................................................................................... 320
Firmware Version 1.0.0.1
Page 17 of 321
GNU GPL INFORMATION
UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
Firmware Version 1.0.0.1
Page 18 of 321
CHANGE LOG
This section documents significant changes from previous versions of the UCM6200 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.0.1
This is the initial version.
Firmware Version 1.0.0.1
Page 19 of 321
WELCOME
Thank you for purchasing Grandstream UCM6200 series IP PBX appliance. The UCM6200 series IP PBX
appliance is designed to bring enterprise-grade voice, video, data, and mobility features to
small-to-medium businesses (SMBs) in an easy-to-manage fashion. This IP PBX series allows businesses
to unify multiple communication technologies, such comprehensive voice, video calling, video
conferencing, video surveillance, data tools and facility access management onto one common network
that that can be managed and/or accessed remotely. The UCM6200 series supports a dual core 1GHz ARM CortexTM A9 and 400Mhz VINETICTM A8 processors, 1GB RAM and 4GB flash. The secure and
reliable UCM6200 series delivers enterprise-grade features without any licensing fees, costs-per-feature
or recurring fees.
---------------------------------------------------------------------------------------------------- ----------------------------------------
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6200 as it may cause damage to the products
and void the manufacturer warranty.
------------------------------------------------------------------------------------------------------------ --------------------------------
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Firmware Version 1.0.0.1
Page 20 of 321
Firmware Version 1.0.0.1
Page 21 of 321
TECHNICAL SPECIFICATIONS
Interfaces
Analog Telephone FXS Ports
2 ports (both with lifeline capability in case of power outage)
PSTN Line FXO Ports
UCM6202: 2 ports
UCM6204: 4 ports
UCM6208: 8 ports
Network Interfaces
UCM6202/6204: Dual Gigabit RJ45 ports with integrated PoE Plus
(IEEE 802.3at-2009)
UCM6208: Single Gigabit RJ45 port with integrated PoE Plus (IEEE
802.3at-2009)
NAT Router
Yes, UCM6204/UCM6208 only
Peripheral Ports
USB, SD
LED Indicators
Power/Ready, Network, PSTN Line, USB, SD
LCD Display
128x32 graphic LCD with DOWN and OK button
Reset Switch
Yes
Voice/Video Capabilities
Voice-over-Packet
Capabilities
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier
grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection
and auto-switch to G.711
Voice and Fax Codecs
G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC
(30ms only), GSM, AAL2-G.726-32, ADPCM; T.38
Video Codecs
H.264, H.263, H.263+, VP8
QoS
Layer 3 QoS, Layer 2 QoS
Signaling and Control
DTMF Methods
In Audio, RFC2833, and SIP INFO
Provisioning Protocol and
Plug-and-Play
TFTP/HTTP/HTTPS, auto-discovery and auto-provisioning of
Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast SIP
SUBSCRIBE/mDNS), eventlist between local and remote trunk
Network Protocols
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS
Disconnect Methods
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
PRODUCT OVERVIEW
Table 1: Technical Specifications
Firmware Version 1.0.0.1
Page 22 of 321
Security
Media
SRTP, TLS, HTTPS, SSH
Physical
Universal Power Supply
Output: 12VDC, 1.5A
Input: 100-240VAC, 50-60Hz
Dimensions
UCM6202/6204: 226mm (L) x 155mm (W) x 34.5mm (H)
UCM6208: 440mm (L) x 185mm (W) x 44mm (H)
Environmental
Operating: 32 - 104oF / 0 - 40oC, 10-90% (non-condensing)
Storage: 14 - 140oF / -10 - 60oC
Mounting
UCM6202/6204: Wall mount and Desktop
UCM6208: Rack mount and Desktop
Weight
UCM6202: Unit weight 0.51kg, Package weight 0.94kg
UCM6204: Unit weight 0.51kg, Package weight 0.94kg
UCM6208: Unit weight 2.23kg, Package weight 3.09kg
Additional Features
Multi-language Support
English/Simplified Chinese/Traditional Chinese/Spanish/French/
Portuguese/German/Russian/Italian/Polish/Czech for Web UI;
Customizable IVR/voice prompts for English, Chinese, British English,
German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese,
Russian, Swedish, Turkish, Hebrew, Arabic;
Customizable language pack to support any other languages
Caller ID
Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT
Polarity Reversal/ Wink
Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability busy level, in-queue announcement
Customizable Auto Attendant
Up to 5 layers of IVR (Interactive Voice Response)
Maximum Call Capacity
UCM6202: Concurrent audio calls up to 50, concurrent WebRTC
calls up to 25
UCM6204: Concurrent audio calls up to 75, concurrent WebRTC
calls up to 35
UCM6208: Concurrent audio calls up to 100, concurrent WebRTC
calls up to 50
Or up to 66% performance if calls are SRTP encrypted
Conference Bridges
UCM6202/6204: Up to 3 password-protected conference bridges
allowing up to 25 simultaneous PSTN or IP participants
UCM6208: Up to 6 password-protected conference bridges allowing
up to 32 simultaneous PSTN or IP participants
Firmware Version 1.0.0.1
Page 23 of 321
Call Features
Call park, call forward, call transfer, DND, ring/hunt group,
paging/intercom and etc
Compliance
FCC: Part 15 (CFR 47) Class B, Part 68
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002 and ITU-T K.21 (Basic Level)
UL 60950 (power adapter)
----------------------------------------------------------------------------------------------------------------------------- ---------------
Note:
UCM6200 FXS ports lifeline functionality:
The UCM6200 FXS interfaces are metallic through to the FXO interfaces. If there is power outage,
FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access
the PSTN connected with the FXO interfaces from FXS interfaces.
Firmware Version 1.0.0.1
Page 24 of 321
Firmware Version 1.0.0.1
Page 25 of 321
INSTALLATION
Main Case
Yes (1)
Power Adaptor
Yes (1)
Ethernet Cable
Yes (1)
Quick Installation Guide
Yes (1)
GPL License
Yes (1)
Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and
connected to network. This section describes detailed information on installation, connection and warranty
policy of the UCM6200 series.
EQUIPMENT PACKAGING
Table 2: UCM6202/UCM6204 Equipment Packaging
CONNECT YOUR UCM6200
CONNECT THE UCM6202
Figure 1: UCM6202 Front View
Firmware Version 1.0.0.1
Page 26 of 321
Figure 2: UCM6202 Back View
To set up the UCM6202, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6202.
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6202. Insert
the main plug of the power adapter into a surge-protected power outlet.
4. Wait for the UCM6202 to boot up. The LCD in the front will show the device hardware information
when the boot process is done.
5. Once the UCM6202 is successfully connected to network, the LED indicator for WAN in the front will
be in solid green and the LCD shows up the IP address.
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
Fax) to the FXS ports.
CONNECT THE UCM6204
Figure 3: UCM6204 Front View
Firmware Version 1.0.0.1
Page 27 of 321
Figure 4: UCM6204 Back View
To set up the UCM6204, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204.
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6204.
Insert the main plug of the power adapter into a surge-protected power outlet.
4. Wait for the UCM6204 to boot up. The LCD in the front will show the device hardware information
when the boot process is done.
5. Once the UCM6204 is successfully connected to network, the LED indicator for WAN in the front
will be in solid green and the LCD shows up the IP address.
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone
and Fax) to the FXS ports.
CONNECT THE UCM6208
To set up the UCM6208, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6208.
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6 208. Insert
the main plug of the power adapter into a surge-protected power outlet.
4. Wait for the UCM6208 to boot up. The LCD in the front will show the device hardware information
when the boot process is done.
5. Once the UCM6208 is successfully connected to network, the LED indicator for NETWORK in the front
will be in solid green and the LCD shows up the IP address.
Firmware Version 1.0.0.1
Page 28 of 321
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
Fax) to the FXS ports.
Figure 5: UCM6208 Front View
Figure 6: UCM6208 Back View
SAFETY COMPLIANCES
The UCM6200 series IP PBX complies with FCC/CE and various safety standards. The UCM6200 power
adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6200
package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported
power adapters.
WARRANTY
If the UCM6200 series IP PBX was purchased from a reseller, please contact the company where the
device was purchased for replacement, repair or refund. If the device was purchased directly from
Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number
before the product is returned. Grandstream reserves the right to remedy warranty policy without prior
notification.
---------------------------------------------------------------------------------------------- ----------------------------------------------
Firmware Version 1.0.0.1
Page 29 of 321
Warning:
Use the power adapter provided with the UCM6200 series IP PBX. Do not use a different power adapter as
this may damage the device. This type of damage is not covered under warranty.
--------------------------------------------------------------------------------------------------------------------------------------------
Loading...
+ 294 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use