Grandstream Networks HT503V2 User Manual

Grandstream Networks, Inc.

HT503 FXS/FXO Port Analog Telephone Adaptor

HT503 USER MANUAL

INDEX

GNU GPL INFORMATION .......................................................................... 5

CHANGE LOG ........................................................................................... 6

CHANGES FROM 1.0.7.6 USER MANUAL .......................................................................................... 6

CHANGES FROM 1.0.6.8 USER MANUAL .......................................................................................... 6

WELCOME ................................................................................................. 7

SAFETY COMPLIANCS ........................................................................................................................ 7

WARRANTY ........................................................................................................................................... 7

CONNECT YOUR HT503 ........................................................................... 9

EQUIPMENT PACKAGING ................................................................................................................... 9

CONNECTING THE HT503 ................................................................................................................... 9

PRODUCT OVERVIEW ............................................................................ 12

SOFTWARE FEATURES OVERVIEW ................................................................................................ 12

HARDWARE SPECIFICATION ............................................................................................................ 14

BASIC OPERATIONS .............................................................................. 15

UNDERSTANDING HT503 VOICE PROMPT ..................................................................................... 15

PLACING A PHONE CALL .................................................................................................................. 17

PHONE OR EXTENSION NUMBERS .......................................................................................... 17

DIRECT IP CALLS ........................................................................................................................ 17

CALL HOLD ......................................................................................................................................... 18

CALL WAITING .................................................................................................................................... 18

CALL TRANSFER ................................................................................................................................ 19

BLIND TRANSFER ....................................................................................................................... 19

ATTENDED TRANSFER .............................................................................................................. 19

3-WAY CONFERENCING .................................................................................................................... 19

PSTN PASS THROUGH ...................................................................................................................... 20

VOIP-TO-PSTN CALLS ....................................................................................................................... 21

PSTN-TO-VOIP CALLS ....................................................................................................................... 22

ROUTE CALLS TO PSTN ................................................................................................................... 23

FORWARD CALLS TO PSTN .............................................................................................................. 23

FORWARD CALLS TO VOIP ............................................................................................................... 23

ONE STAGE DIALING ......................................................................................................................... 24

FAX SUPPORT .................................................................................................................................... 24

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 2 of 59

CALL FEATURES .................................................................................... 25

CONFIGURATION GUIDE ........................................................................ 27

CONFIGURING HT503 THROUGH VOICE PROMPT ....................................................................... 27

CONFIGURING HT503 WITH WEB BROWSER ................................................................................ 27

ACCESS THE WEB CONFIGURATION MENU ........................................................................... 28

DEFINITIONS ...................................................................................................................................... 29

SAVING THE CONFIGURATION CHANGES...................................................................................... 53

REBOOTING FROM REMOTE ........................................................................................................... 53

CONFIGURATION THROUGH A CENTRAL SERVER ....................................................................... 54

SOFTWARE UPGRADE ........................................................................... 55

FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS .................................................................. 55

INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE ..................................................................... 56

CONFIGURATION FILE DOWNLOAD ................................................................................................ 56

FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX .................................................. 57

MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD .............................................. 57

RESTORE FACTORY DEFAULT SETTING ............................................. 58

FACTORY RESET ............................................................................................................................... 58

RESET BUTTON ................................................................................................................................. 58

IVR COMMAND ................................................................................................................................... 58

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 3 of 59

TABLE OF FIGURES

HT503 User Manual

Figure 1: CONNECTING THE HT503 ............................................................................................ 10

Figure 2: INTERCONNECTION DIAGRAM OF THE HT503 ......................................................... 11

Figure 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION ........................................................... 33

TABLE OF TABLES

HT503 User Manual

Table 1: DEFINITIONS OF THE HT503 CONNECTORS ............................................................. 10

Table 2: HT503 LED DEFINITIONS .............................................................................................. 11

Table 3: HT503 TECHNICAL SPECIFICATIONS .......................................................................... 12

Table 4: HT503 HARDWARE SPECIFICATION ........................................................................... 14

Table 5: HT503 IVR MENU DEFINITIONS ................................................................................... 15

Table 6: HT503 CALL FEATURE DEFINITIONS .......................................................................... 25

Table 7: STATUS PAGE ................................................................................................................ 29

Table 8: BASIC SETTINGS ........................................................................................................... 30

Table 9: ADVANCED SETTINGS .................................................................................................. 33

Table 10: FXS PORT SETTINGS .................................................................................................. 37

Table 11: FXO PORT Settings....................................................................................................... 45

TABLE OF GUI INTERFACES

HT503 User Manual

(http://www.grandstream.com/products/ht_series/ht503/documents/ht503_gui.zip)

1. SCREENSHOT OF CONFIGURATION LOGIN PAGE

2. SCREENSHOT OF STATUS PAGE

3. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE

4. SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE

5. SCREENSHOT OF FXS ACCOUNT CONFIGURATION

6. SCREENSHOT OF FXO ACCOUNT CONFIGURATION

7. SCREENSHOT OF CALL PROGRESS TONES CONFIGURATION PAGE

8. SCREENSHOT OF SAVED CONFIGURATION CHANGES

9. SCREENSHOT OF REBOOT PAGE

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 4 of 59

GNU GPL INFORMATION

HT503 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu_gpl .

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 5 of 59

CHANGE LOG

This section documents significant changes from previous versions of HT503 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

CHANGES FROM 1.0.7.6 USER MANUAL

 Added option to enable/disable SIP NOTIFY Authentication. [Error! Reference source not found.]  Added option [Use Configured IP ] in DNS mode. Added configurable parameter [Primary IP][Backup

IP1][Backup IP2]

 Added option to set [Reregister before Expiration]

CHANGES FROM 1.0.6.8 USER MANUAL

 Added the option to enable/disable hook flash. [Enable Hook Flash]  Added two CPE SSL configuration [CPE SSL Certificate][CPE SSL Private Key]  Added a configuration parameter to set the [Connection Request Port]  Removed DHCP Domain from Web UI  Removed Enable Ring-transfer from Web UI  Added a configuration parameter to set the [Offhook Auto-Dial Delay]  Changed the SSL Web UI decription to [SIP TLS Certificate][SIP TLS Private Key] and [SIP TLS Private

Key Password]

 Added [CPE] version to Software Version on Web UI.

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 6 of 59

WELCOME

Thank you for purchasing Grandstream’s HT503, the affordable, feature rich, Analog Telephone Adaptor/IAD. The HT503 combines a sleek design with the latest technology to offer more advanced telephony features and significantly better integrated router performance than its predecessor – the HT488. It is the second ATA/IAD in the HandyTone 50x series. The HT503 functions as a true 3-in-1 gateway for PSTN network, analog telephone FXS interface and IP network. It enables remote call origination and termination from/to PSTN and supports the feature of “hop-on/hop-off” calling.

This manual will help you learn how to operate and manage your HT503 Analog Telephone Adaptor/IAD and make the best use of its many upgraded features including simple and quick installation, 3-way conferencing, and remote call origination and “hop-on/hop-off” calling using the programmable PSTN FXO port. This HT503 is very easy to manage and configure, and is specifically designed to be an easy to use and affordable VoIP solution for both the residential user and the remote user.

This document is subject to changes without notice. The latest electronic version of this user manual can be downloaded from the following location:

http://www.grandstream.com/products/ht_series/ht503/documents/ht503_usermanual_english.pdf

SAFETY COMPLIANCS

The HT503 adaptor complies with FCC/CE and various safety standards. The HT503 power adaptor is compliant with UL standard. Only use the universal power adapter provided with the HT503 package.

The manufacturer’s warranty does not cover damages to the phone caused by unsupported power

adaptors.

WARRANTY

If you purchased your HT503 from a reseller, please contact them for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for an RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation

of this product in any way other than as detailed by this User Manual, could avoid your manufacturer warranty.

 This document contains links to Grandstream GUI Interfaces. Please remember to download these

examples from http://www.grandstream.com/products/ht_series/ht503/documents/ht503_gui.zip for

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 7 of 59

your reference.

 This document is subject to change without notice. The latest electronic version of this user manual is

available for download from the following location:

http://www.grandstream.com/products/ht_series/ht503/documents/ht503_usermanual_english.pdf

 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,

for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 8 of 59

EQUIPMENT PACKAGING

The HT503 ATA package contains:

 One HT503 Main Case  One Universal Power Adaptor  One Ethernet Cable  One HT503 Vertical Stand

CONNECTING THE HT503

CONNECT YOUR HT503

The HT503 is designed for easy configuration and easy installation. Configure the HT503 following the directions in the Configuration section of this manual.

1. Connect a standard touch-tone analog telephone to the PHONE port.

2. Insert a standard RJ11 telephone cable into the LINE port and connect the other end of the telephone cable to a wall jack.

3. Insert the Ethernet cable into the WAN port of HT503 and connect the other end of the Ethernet cable to an uplink port (a router or a modem, etc.)

4. Connect a PC to the LAN port of HT503 if it is being used as a router.

5. Insert the power adapter into the HT503 and connect it to a wall outlet.

The HT503 Analog Telephone Adaptor is an all-in-one VoIP integrated device designed to be a total solution for networks providing VoIP services. The HT503 VoIP features and functions are available using a regular analog telephone.

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 9 of 59

HT503

Front View

HT503

Back View

Display LEDs

(Green)

RJ-45 Ports

10/100 Mbps

Reset

Power

Supply

(12V)

RJ11

FXS Port

RJ11

FXO Port

12VDC, 0.5A

Power adapter connection

LAN Port (RJ-45)

Connect the LAN port with an Ethernet cable to your PC.

WAN Port (RJ-45)

Connect the WAN port to the internal LAN network or router.

PHONE (RJ-11)

FXS port to be connected to analog phones / fax machines.

LINE (RJ-11)

FXO port should be connected to the PSTN line

FIGURE 1: CONNECTING THE HT503

The HT503 has one FXS port and one FXO port. The PHONE port next to the power supply is an FXS port. The LINE port on the back right of the HT503 is an FXO port. Both the FXS port and the FXO port can have a separate SIP account. This is a key feature of HT503 as it supports simultaneous calls on both the FXS port and FXO port. Telephone calls can be originated from or terminated on the PSTN network remotely via the FXO port.

TABLE 1: DEFINITIONS OF THE HT503 CONNECTORS

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 10 of 59

TABLE 2: HT503 LED DEFINITIONS

POWER LED

Indicates Power. Remains ON when power is connected

WAN LED

Indicates LAN (or WAN) port activity

LAN LED

Indicates PC (or LAN) port activity

PHONE/ LINE LED

Indicates the status of the FXS and FXO ports on the back panel. Busy – ON (Solid Green) Available – OFF Slow blinking FXS LEDs indicates voicemail for that port.

Internet ADSL/Cable

Modem Ethernet

Fax

Cordless

Analog Phone

WAN

LAN

FXS

FXO

PSTN Cloud

Note: Slow blinking of POWER, WAN, and LAN LEDs together indicate firmware upgrade/provisioning state.

FIGURE 2: INTERCONNECTION DIAGRAM OF THE HT503

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 11 of 59

PRODUCT OVERVIEW

Interfaces

1 FXS telephone port (RJ11), 1 FXO PSTN line port (RJ11) with lifeline support Two (2) 10M/100 Mbps ports (RJ45) with integrated Nat router

Protocol Support

TCP/UDP/IP, RTP, HTTP/HTTPS, ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, PPPoE, STUN & TELNET protocols

LED Indicators

Power, WAN, LAN, PHONE, and LINE

RESET Button

Factory Reset Button

Device Management

Web interface or via secure (AES encrypted) central configuration file for mass deployment

Support device configuration via built-in IVR, Web browser or central configuration file through TFTP, HTTP or HTTPS

Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS) Auto/manual provisioning system NAT-friendly remote software upgrade (via TFTP/HTTP/HTTPS) for deployed devices

including behind firewall/NAT Syslog support

The HT503 is an affordable, high-quality, integrated IP telephony solution for both the residential customers and the ‘road-warriors’ who need advanced call features between traditional PSTN network and IP network. The HT503 enables IP connectivity for any phone or fax using the FXS port and a webbased GUI for easy configuration and installation. It functions as a true FXO gateway that enables remote call origination and termination from/to PSTN and supports the feature of “hop-on/hop-off” using the programmable FXO port.

SOFTWARE FEATURES OVERVIEW

The HT503 features 2 SIP account profiles and supports advanced telephony features including caller ID, call waiting, call transfer, 3-way conferencing (with either IP or PSTN calls), and multi-language voice prompts. From a technical standpoint, the HT503 offers a power-outage survivable life line and internetdisconnect survivable fail-over-to-PSTN support, dual 10/100Mbps Ethernet ports with integrated highperformance NAT router, a flexible dial plan and a broad range of popular voice codecs.

TABLE 3: HT503 TECHNICAL SPECIFICATIONS

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 12 of 59

DHCP Server/Client

Yes

Audio Features

Advanced Digital Signal Processing (DSP) Dynamic negotiation of codec and voice payload length Support for G.723, G.729/E, G.711, G.726-40/32/24/16, iLBC, T.38 codecs In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) Silence Suppression, VAD (voice activity detection), CNG (comfort noise generation),

ANG (automatic gain control) Adaptive jitter buffer control Packet delay & loss concealment (PLC) & G.168 compliant Line Echo Cancellation Support volume amplification Support configurable Call Progress Tones

Call Handling Features

Caller ID display or block, Call waiting caller ID, Call waiting/flash, Call transfer, hold, call forward, do not disturb, 3-way conferencing

Network and Provisioning

Manual or dynamic host configuration protocol (DHCP) network setup; RTP and NAT support traversal via STUN

Fax over IP

T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711 for Fax Pass-through, Fax Data pump V.17, V.19, V.27ter, V.29 for T.38 fax relay

Security

DIGEST authentication and encryption using MD5 and MD5-sess

Physical Design

Stylish and compact design; small universal power supply, ideal for travel

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 13 of 59

HARDWARE SPECIFICATION

LAN interface

1xRJ45 10/100 Mbps Port

WAN interface

1xRJ45 10/100 Mbps Port

FXS telephone port

1 x FXS (RJ11)

FXO telephone port (PSTN Port)

1x PSTN pass-through and life line port

LED

Power, WAN, LAN, PHONE, and LINE (Green)

Universal Switching Power Adaptor

Input: 100–240 VAC, 50-60 Hz Output: 12VDC, 0.5A, UL certified

Dimension

25mm x 115mm x 75mm (when laying flat); 115mm x 25mm x 75mm (standing up)

Weight

Approximately 0.6lbs (0.3kg)

Temperature

Operational: 32° - 104°F or 5° – 45°C Storage: 10°–130°F

Humidity

10% - 90% (non-condensing)

Compliance

The table below lists the hardware specification of HT503.

TABLE 4: HT503 HARDWARE SPECIFICATION

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 14 of 59

BASIC OPERATIONS

Voice Prompt

Options

Main Menu

“Enter a Menu Option”

Press “*” for the next menu option Press “#” to return to the main menu

Enter 01-05, 07,10,12-17,47 or 99 menu options

“DHCP Mode”, “Static IP Mode”

Press “9” to toggle the selection If using “Static IP Mode”, configure the IP address information using

menus 02 to 05.

If using “Dynamic IP Mode”, all IP address information comes from

the DHCP server automatically after reboot.

“IP Address “ + IP address

The current WAN IP address is announced

If using “Static IP Mode”, enter 12 digit new IP address. You need to reset the HT to take affect the new IP address.

“Subnet “ + IP address

Same as menu 02

“Gateway “ + IP address

Same as menu 02

“DNS Server “ + IP address

Same as menu 02

Preferred Vocoder

Press “9” to move to the next selection in the list:

 PCM U / PCM A  iLBC  G.726  G.723  G.729

MAC Address

Announces the MAC address.

WAN Port Web Access

Press “9” to toggle between enable / disable

UNDERSTANDING HT503 VOICE PROMPT

HT503 has a built-in voice prompt menu for simple device configuration. The voice prompt menu is designed for the FXS port only. To enter the voice prompt menu, press *** from the analog phone connected to the FXS port.

TABLE 5: HT503 IVR MENU DEFINITIONS

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 15 of 59

Firmware Server IP Address

Announces current Firmware Server IP address. Enter 12 digit new IP address.

Configuration Server IP Address

Announces current Config Server Path IP address. Enter 12 digit new IP address.

Upgrade Protocol

Upgrade protocol for firmware and configuration update. Press “9”

to toggle between TFTP / HTTP / HTTPS

Firmware Version

Firmware version information.

Firmware Upgrade

Firmware upgrade mode. Press “9” to toggle among the following

three options:

- always check

- check when pre/suffix changes

- never upgrade

“Direct IP Calling”

Enter the IP address to make a direct IP call, after dial tone. (See “Make a Direct IP Call”.)

Voice Mail

Number of voice mails

“RESET”

Press “9” to reboot the device; or

Enter encoded MAC address to restore factory default setting (See

“Restoring Factory Settings”)

“Invalid Entry”

Automatically returns to main menu

NOTE:

 “*” shifts down to the next menu option  “#” returns to the main menu  “9” functions as the ENTER key in many cases to confirm an option  All entered digit sequences have known lengths - 2 digits for menu option. For IP address, the "*"

key represent the dot "." (Like 192.168.0.26 should be key in like 192*168*0*26). Once all of the digits are collected, the input will be processed.

 Key entry cannot be deleted but the phone may prompt error once it is detected

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 16 of 59

PLACING A PHONE CALL

PHONE OR EXTENSION NUMBERS

There are currently two methods to make an extension number call:

a) Dial the numbers directly and wait for 4 (default) seconds. b) Dial the numbers directly, and press # (assuming that “use # as dial key” is selected in the web

configuration).

Examples:

 To dial another extension on the same proxy, such as 1008, simply pick up the attached phone,

dial 1008 and then press the # or wait for 4 seconds.

 To dial a PSTN number such as 6266667890, you may need a prefix number followed by the

phone number. Please check with your VoIP service provider for this information. If your phone is assigned a PSTN-like number such as 6265556789, you will most likely follow the rule 1 + (the number) – 16266667890. Press # or wait for 4 seconds.

DIRECT IP CALLS

Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy.

Elements necessary to completing a Direct IP Call:

 Both HT503 and other VoIP Device, have public IP addresses, or  Both HT503 and other VoIP Device are on the same LAN using private IP addresses, or  Both HT503 and other VoIP Device can be connected through a router using public or private IP

addresses (with necessary port forwarding or DMZ).

HT503 supports two ways to make Direct IP Calling:

Using IVR

1. Pick up the analog phone then access the voice menu prompt by dial “***”

2. Dial “47” to access the direct IP call menu

3. Enter the IP address using format ex. 192*168*0*160 after the dial tone.

FIRMWARE VERSION 1.0.9.1 HT503 USER MANUAL Page 17 of 59

Using Star Code

1. Pick up the analog phone then dial “*47”

2. Enter the target IP address using same format as above.

Note: NO dial tone will be played between step 1 and 2.

Destination ports can be specified by using “*” (encoding for “:”) followed by the port number.

Examples:

a) If the target IP address is 192.168.0.160, the dialing convention is

*47 or Voice Prompt with option 47, then 192*168*0*160.

followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified.

b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be:

*47 or Voice Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds.

NOTE: When completing direct IP call, the “Use Random Port” should set to “NO”. You can not make direct IP calls between FXS1 to FXS2 since they are using same IP.

CALL HOLD

This function is applicable on the FXS port for VoIP calls only. While in conversation, pressing the “flash” button on the connected phone (if the phone has that button) places the remote end on hold. Pressing the “flash” button again releases the previously held party and the conversation can resume. If no “flash” button is available, then on-off hook quickly (hook flash) will do the same thing. You may lose the call if ‘hook flash’ is not quick enough.

CALL WAITING

This function is applicable on FXS port for VoIP calls only. If the call waiting feature is enabled, the user will hear a special stutter tone if there is another call on the line. Press the flash button to place the current party on hold and switch to the other call. Pressing the flash button toggles between two active calls. The HT503 also provides CWCID (call waiting caller ID) information which includes caller ID information in addition to the special stutter tone. The analog phone must support this feature for it to work on the HT503. Both call waiting functions (call waiting and CWCID) are activated and deactivated from the configuration pages menu.

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