Grandstream Networks HT502 User Manual
Grandstream Networks, Inc.
HT502
Dual FXS Port
Analog Telephone Adaptor
HT502 User Manual www.grandstream.com
Firmware Version 1.0.4.2 support@grandstream.com
T
ABLE OF CONTENTS
HT502 User Manual
WELCOME.................................................................................................................................................... 4
SAFETY COMPLIANCES ................................................................................................................................. 4
WARRANTY .................................................................................................................................................. 4
CONNECT YOUR HT502 ............................................................................................................................. 5
EQUIPMENT PACKAGING ............................................................................................................................... 5
CONNECTING THE HT502............................................................................................................................. 5
PRODUCT OVERVIEW ................................................................................................................................ 7
SOFTWARE FEATURES OVERVIEW ................................................................................................................ 7
HARDWARE SPECIFICATION .......................................................................................................................... 8
BASIC OPERATIONS .................................................................................................................................. 9
UNDERSTANDING HT502 VOICE PROMPT ..................................................................................................... 9
PLACING A PHONE CALL ............................................................................................................................. 10
Phone or Extension Numbers ..................................................................................................10
Direct IP Calls ........................................................................................................................10
CALL HOLD ................................................................................................................................................ 11
CALL WAITING ........................................................................................................................................... 11
CALL TRANSFER ........................................................................................................................................ 11
3-WAY CONFERENCING ............................................................................................................................. 12
FAX SUPPORT ........................................................................................................................................... 12
CALL FEATURES ...................................................................................................................................... 13
CONFIGURATION GUIDE ......................................................................................................................... 14
CONFIGURING THE HT502 THROUGH VOICE PROMPTS ................................................................................ 14
CONFIGURING THE HT502 VIA WEB BROWSER ........................................................................................... 15
Access the Web Configuration Menu ......................................................................................15
IMPORTANT SETTINGS ................................................................................................................................ 16
NAT Settings ............................................................................................................................16
DTMF Methods .......................................................................................................................16
Set priority of DTMF methods according to your preference. This setting should be based on
your server DTMF setting. ......................................................................................................16
Preferred VOCODER (Codec) ................................................................................................16
ADVANCED USER CONFIGURATION ............................................................................................................. 20
SAVING THE CONFIGURATION CHANGES ..................................................................................................... 29
REBOOTING THE HT502 FROM REMOTE ...................................................................................................... 29
CONFIGURATION THROUGH A CENTRAL SERVER .......................................................................................... 29
SOFTWARE UPGRADE ............................................................................................................................. 30
FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS ................................................................................ 30
CONFIGURATION FILE DOWNLOAD .............................................................................................................. 31
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX ........................................................................ 31
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD ..................................................................... 31
RESTORE FACTORY DEFAULT SETTING .............................................................................................. 32
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Firmware Version 1.0.4.2 Last Updated: 06/2011
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ABLE OF FIGURES
HT502 U
SER MANUAL
F
IGURE 1: CONNECTING THE HT502 ............................................................................................................................... 5
FIGURE 2: HT502 CONNECTION DIAGRAM ...................................................................................................................... 6
FIGURE 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION……………………………………………………………...19
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ABLE OF TABLES
HT502
USER MANUAL
T
ABLE 1: DEFINITIONS OF THE HT502 CONNECTORS .................................................................................................. 6
TABLE 2: DEFINITIONS OF THE HT502 LEDS ................................................................................................................ 6
TABLE 3: HT502 TECHNICAL SPECIFICATIONS ............................................................................................................. 7
TABLE 5: HT502 IVR MENU DEFINITIONS ..................................................................................................................... 9
TABLE 6: HT502 CALL FEATURES ............................................................................................................................... 13
TABLE 7: BASIC SETTINGS ........................................................................................................................................... 17
TABLE 8: STATUS PAGE ............................................................................................................................................... 19
TABLE 9: ADVANCED SETTINGS ................................................................................................................................... 20
TABLE 10: ACCOUNT SETTINGS ................................................................................................................................... 23
CONFIGURATION GUI INTERFACE EXAMPLES
HT502 USER MANUAL
(http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip)
1. S
CREENSHOT OF ADVANCED USER CONFIGURATION PAGE
CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
2. S
3. S
CREENSHOT OF FXS PORT 1 CONFIGURATION LOGIN PAGE
CREENSHOT OF FXS PORT 2 CONFIGURATION PAGE
4. S
5. S
CREENSHOT OF STATUS PAGE
6.
SCREENSHOT OF LOGIN PAGE
7.
SCREENSHOT OF REBOOT PAGE
8. S
CREENSHOT OF REBOOTING PAGE
Grandstream Networks, Inc. HT-502 User Manual Page 3 of 32
Firmware Version 1.0.4.2 Last Updated: 06/2011
WELCOME
Thank you for purchasing Grandstream’s HT502, the affordable, feature rich Analog Telephone Adaptor.
Grandstream HandyTone502 is a new addition to the popular HandyTone ATA product family. It features
the rich audio quality, a broad range of voice codecs, and functionality of the HT502, including two (2) FXS
ports each with independent SIP accounts.
This manual will help you learn how to operate and manage your HandyTone502 Analog Telephone
Adaptor and make the best use of its many upgraded features including simple and quick installation, 3way conferencing, and direct IP-IP Calling. This HT502 is very easy to manage and configure, and is
specifically designed to be an easy to use and affordable VoIP solution for both the residential user and the
teleworker.
Safety Compliances
The HT502 phone complies with FCC/CE and various safety standards. The HT502 power adaptor is
compliant with UL standard. Only use the universal power adapter provided with the HT502 package. The
manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.
Warranty
If you purchased your HT502 from a reseller, please contact the company where you purchased your
device for replacement, repair or refund. If you purchased the product directly from Grandstream, contact
your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number
before you return the product. Grandstream reserves the right to remedy warranty policy without prior
notification.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty. Please do not use a different power adaptor with the HT502 as it may cause damage to the
products and void the manufacturer warranty.
• This document contains links to HT502 GUI Interfaces. Please download these examples from
http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip for your reference.
• This document is subject to change without notice. The latest electronic version of this user manual is
available for download at:
http://www.grandstream.com/products/ht_series/ht502/documents/ht502_usermanual_english.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Netwo rks, Inc.
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Firmware Version 1.0.4.2 Last Updated: 06/2011
CONNECT YOUR HT502
ac
ont
Equipment Packaging
The HT502 ATA package contains:
• One HT502 Main Case
• One Universal Power Adaptor
• One Ethernet Cable
• One HT502 Vertical Stand
Connecting the HT502
The HT502 is designed for easy configuration and easy installation. Configure the HT502 following the
directions in the Configuration section of this manual.
1. Connect a standard touch-tone analog telephone to the PHONE port.
2. Insert a standard RJ11 telephone cable into the Phone1 port and connect the other end of the
telephone cable to the analog telephone.
3. Insert the Ethernet cable into the WAN port of HT502 and connect the other end of the Ethernet
cable to an uplink port (a router or a modem, etc.)
4. Connect a PC to the LAN port of HT502 if it is being used as a router.
5. Insert the power adapter into the HT502 and connect it to a wall outlet.
The HT502 Analog Telephone Adaptor is an all-in-one VoIP integrated device designed to be a total
solution for networks providing VoIP services. The HT502 VoIP features and functions are available using
a regular analog telephone.
Figure 1: Connecting the HT502
HT-502
Fr
View
Display LEDs
(green)
RJ-45 Ports
10/100 Mbps
HT-502
B
Reset
k View
Power
Supply
(12V)
RJ-11 FXS Ports
(Phone)
The HT502 has two FXS port. Both FXS ports can have a separate SIP account. This is a key feature of
HT502 as it supports simultaneous calls on both FXS ports.
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TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS
Power Cable
WAN Port (RJ-45)
LAN Port (RJ-45)
RESET
PHONE1 (RJ-11)
PHONE2 (RJ-11)
Power adapter connection
Connect to the internal LAN network or router.
Connect the LAN port with an Ethernet cable to your PC.
Factory Reset button. Press for 7 seconds to reset factory default settings.
FXS port to be connected to analog phones / fax machines.
FXS port to be connected to analog phones / fax machines.
There are five (5) LED buttons that help you manage the status of your HandyTone.
ABLE 2: DEFINITIONS OF THE HT502 LEDS
T
LEDs
POWER LED
WAN LED
LAN LED
PHONE1 / PHONE2 LED
Indicates Power. Remains ON when power is connected
Indicates LAN (or WAN) port activity
Indicates PC (or LAN) port activity
Indicate status of the respective FXS Ports-PHONE1 /
PHONE2 on the back panel
Busy – ON (Solid Green)
Available – OFF
Slow blinking FXS LEDs indicates voicemail for that port.
NOTE: All LEDs display green when ON. Slow blinking of WAN and LAN LED together indicate the
product in firmware upgrading or provision stat
e.
Figure 2: HT502 Connection Diagram
Analog Phone
FXS
Cordless
Fax
z
Internet
ADSL/Cable
Modem Ethernet
WAN
LAN
Analog Phone
FXS
Cordless
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PRODUCT OVERVIEW
The HT502 is a full feature voice and fax-over IP device that offers a high-level of integration including dual
10M/100Mbps network ports with integrated router, NAT, DHCP server, dual port FXS telephone gateway,
market-leading sound quality, rich functionalities, and a compact and lightweight design. The VoIP network
signaling protocol supported is SIP. The HT502 fully compatible with SIP industry standard and can
interoperate with many other SIP compliant devices and software on the market. Moreover, it supports
comprehensive voice codecs including G.711 (a/µ-law), G.723.1, G.726 (16/24/32/40 bit rates), AAL2 (all
G.726), G.729A/B/E and iLBC.
Software Features Overview
• 2 FXS ports
• Two RJ-45 ports (switched or routed)
• 2 SIP accounts & profiles
• Supports Voice Codecs:
G711(a/µ, Annex I & II), G723.1A, G726 (ADPCM with 16/24/32/40 bit rates), G729 A/B/E, iLBC
• T.38 Fax
• Comprehensive Dial Plan support for Outgoing calls.
• G.168 Echo Cancellation
• Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss
Concealment (PLC)
• Supports PSTN/PBX analog telephone sets or analog trunks
TABLE 3: HT502 TECHNICAL SPECIFICATIONS
Telephone Interfaces
Network Interface
LED Indicators
Reset Button
Voice over Packet
Capabilities
Voice Compression
DHCP Server/Client
Telnet Server
Fax over IP
QoS
IP Transport
2 FXS ports, 2 SIP accounts
1 RJ45 for LAN, 10/100 Base-TX, Full Duplex
1 RJ45 for WAN,10/100Base-TX, Full Duplex
Power, WAN, LAN, PHONE1 and PHONE2
Factory Reset button
Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet
loss concealment), Dynamic Jitter Buffer, Modem detection & auto-switch to G.711,
Packetized Voice Protocol Unit (supports RTP/RTCP and AAL2 protocol), G.168
compliant Echo Cancellation, LEC (line echo cancellation) with NLP, Asymmetric RTP
stream
G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.723.1A,
G.726(ADPCM), G.729A/B/E, iLBC, G.726 provides proprietary VAD, CNG, and signal
power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock
synchronization), AGC (automatic gain control), Status output, Decoder controlling via
voice packet header
Yes, NAT Router or Switched Mode
Yes
T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-s witch to G.711 for Fax
Pass-through, Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax relay
Diffserve, TOS, 802.1 P/Q VLAN tagging
RTP/RTCP
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DTMF Method
IP Signaling
Provisioning
Control
Device Management
Dial Plan
UPnP
Universal Switching
Power Adaptor
Environmental
Dimensions
(H x W x D)
Short Haul Loop
Call Handling Features
Caller ID
Polarity Reversal / Wink
EMC
Safety
Flexible DTMF transmission method, user interface of In-audio, RFC2833, and/or SIP
Info
SIP (RFC 3261)
TFTP, HTTP, HTTPS
TLS/SIPS , SIP over TCP/TLS
Web interface or via secure encrypted AES or non-encrypted central configuration file
for mass deployment, Auto/manual provisioning system or via built-in IVR.
NAT-friendly remote software upgrade (via TFTP/HTTP/HTTPS) for deployed devices
including behind firewall/NAT. Syslog support
Yes
Yes
Input: 100–240 VAC/50-60 Hz 0.3A Max
Output: 12VDC, 0.5A, UL certified
Operational: 32o–104oF or 0o–40oC
Storage: 10o–130o F / Humidity: 10–90% Non-condensing
115mm (L) x 75mm (W) x 27mm (H)
2REN, Up to 1Km on 24 AWG wire
Caller ID display or block, Call waiting caller ID, Call waiting/flas h, Call transfer, hold,
forward, mute, 3-way conferencing, message waiting, Do-Not-Disturb (DND), call-return
service
Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID
Yes
EN55022/EN55024 and FCC part15 Class B
UL
Hardware Specification
The table below lists the hardware specification of HT502.
T
ABLE 4: HT502 HARDWARE SPECIFICATION
LAN Interface
LED
Universal Switching
Power Adaptor
Dimension
Weight
Temperature
Humidity
Compliance
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2 x RJ45 10/100Mbps (integrated router)
5 LEDs (GREEN)
Input: 100-240V AC, 50/60Hz, 0.5A Max
Output: 12V DC, 1.25A
UL certified
115mm (L) x 75mm (W) x 27mm (H)
94 g (0.21lbs)
32~104°F / 0~40°C
10% - 90% (non-condensing)
BASIC OPERATIONS
Understanding HT502 Voice Prompt
HT502 has a built-in voice prompt menu for simple device configuration. The IVR menu and the LED
button work with any of the FXS port. Pick up the handset and dial “***” to use the IVR menu.
T
ABLE 5: HT502 IVR MENU DEFINITIONS
Menu Voice Prompt Options
Main Menu
01
02
03
04
05
07
10
12
13
14
15
16
17
47
70
86
“Enter a Menu Option”
“DHCP Mode”,
“Static IP Mode”
“IP Address “ + IP address The current WAN IP address is announced
“Subnet “ + IP address Same as menu 02
“Gateway “ + IP address Same as menu 02
“DNS Server “ + IP address Same as menu 02
Preferred Vocoder
“MAC Address” Announces the Mac address of the unit.
WAN Port Web Access
Firmware Server IP
Address
Configuration Server IP
Address
Upgrade Protocol Upgrade protocol for firmware and configuration update. Press “9” to
Firmware Version Firmware version information.
Firmware Upgrade Firmware upgrade mode. Press “9” to toggle among the following
“Direct IP Calling”
Phone calls between FXS 1
and FXS 2 port
Voice Mail Number of Voice Mails
Press “*” for the next menu option
Press “#” to return to the main menu
Enter 01-05, 07,10, 12-17,47 or 99 menu options
Press “9” to toggle the selection
If using “Static IP Mode”, configure the IP address information using
menus 02 to 05.
If using “Dynamic IP Mode”, all IP address information comes from
the DHCP server automatically after reboot.
If using “Static IP Mode”, enter 12 digit new IP address. You need to
reset the HT to take affect the new IP address.
Press “9” to move to the next selection in the list:
• PCM U / PCM A
• iLBC
• G-726
• G-723
• G-729
Press “9” to toggle between enable / disable
Announces current Firmware Server IP address. Enter 12 digit new
IP address.
Announces current Config Server Path IP address. Enter 12 digit
new IP address.
toggle between TFTP / HTTP / HTTPS
three options:
- always check
- check when pre/suffix changes
- never upgrade
Enter the target IP address to make a direct IP call, after dial tone.
(See “Make a Direct IP Call”.)
User can make internal calls between two FXS ports on the same
HT502 even without being registered to SIP server. By dialing *** and
70 user can reach the other FXS port
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99
“RESET”
“Invalid Entry” Automatically returns to main menu
“Device not registered”
Press “9” to reboot the device
Enter MAC address to restore factory default setting
(See Restore Factory Default Setting section)
This prompt will be played immediately after off hook If the device is
not register and the option “Outgoing Call without Registration” is in
NO
Five Success Tips when using the Voice Prompt
1. “*” shifts down to the next menu option
2. “#” returns to the main menu
3. “9” functions as the ENTER key in many cases to confirm an option
4. All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP
address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26
should be key in like 192168000026. No decimal is needed).
5. Key entry can not be deleted but the phone may prompt error once it is detected
Placing a Phone Call
PHONE OR EXTENSION NUMBERS
1. Dial the number directly and wait for 4 seconds (Default “No Key Entry Timeout”); or
2. Dial the number directly and press # (Use # as dial key” must be configured in web configuration).
Examples:
1. Dial an extension directly on the same proxy, (e.g. 1008), and then press the # or wait for 4 seconds.
2. Dial an outside number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international
code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service
provider for further details on prefix numbers.
D
IRECT IP CALLS
Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to
talk to each other in an ad hoc fashion without a SIP proxy.
Elements necessary to completing a Direct IP Call:
1. Both HT502 and other VoIP Device, have public IP addresses, or
2. Both HT502 and other VoIP Device are on the same LAN using private IP addresses, or
3. Both HT502 and other VoIP Device can be connected through a router using public or private IP
addresses (with necessary port forwarding or DMZ).
HT502 supports two ways to make Direct IP Calling:
Using IVR
1. Pick up the analog phone then access the voice menu prompt by dial “***”
2. Dial “47” to access the direct IP call menu
3. Enter the IP address after the dial tone and voice prompt “Direct IP Calling”
Grandstream Networks, Inc. HT-502 User Manual Page 10 of 32
Firmware Version 1.0.4.2 Last Updated: 06/2011
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