Grandstream Networks HT502 User Manual

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Grandstream Networks, Inc.

HT502 Dual FXS Port Analog Telephone Adaptor

HT502 User Manual www.grandstream.com

Firmware Version 1.0.4.2 support@grandstream.com

ABLE OF CONTENTS

HT502 User Manual

WELCOME.................................................................................................................................................... 4

SAFETY COMPLIANCES ................................................................................................................................. 4

WARRANTY .................................................................................................................................................. 4

CONNECT YOUR HT502 ............................................................................................................................. 5

EQUIPMENT PACKAGING ............................................................................................................................... 5

CONNECTING THE HT502............................................................................................................................. 5

PRODUCT OVERVIEW ................................................................................................................................ 7

SOFTWARE FEATURES OVERVIEW ................................................................................................................ 7

HARDWARE SPECIFICATION .......................................................................................................................... 8

BASIC OPERATIONS .................................................................................................................................. 9

UNDERSTANDING HT502 VOICE PROMPT ..................................................................................................... 9

PLACING A PHONE CALL ............................................................................................................................. 10

Phone or Extension Numbers ..................................................................................................10

Direct IP Calls ........................................................................................................................10

CALL HOLD ................................................................................................................................................ 11

CALL WAITING ........................................................................................................................................... 11

CALL TRANSFER ........................................................................................................................................ 11

3-WAY CONFERENCING ............................................................................................................................. 12

FAX SUPPORT ........................................................................................................................................... 12

CALL FEATURES ...................................................................................................................................... 13

CONFIGURATION GUIDE ......................................................................................................................... 14

CONFIGURING THE HT502 THROUGH VOICE PROMPTS ................................................................................ 14

CONFIGURING THE HT502 VIA WEB BROWSER ........................................................................................... 15

Access the Web Configuration Menu ......................................................................................15

IMPORTANT SETTINGS ................................................................................................................................ 16

NAT Settings ............................................................................................................................16

DTMF Methods .......................................................................................................................16

Set priority of DTMF methods according to your preference. This setting should be based on

your server DTMF setting. ......................................................................................................16

Preferred VOCODER (Codec) ................................................................................................16

ADVANCED USER CONFIGURATION ............................................................................................................. 20

SAVING THE CONFIGURATION CHANGES ..................................................................................................... 29

REBOOTING THE HT502 FROM REMOTE ...................................................................................................... 29

CONFIGURATION THROUGH A CENTRAL SERVER .......................................................................................... 29

SOFTWARE UPGRADE ............................................................................................................................. 30

FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS ................................................................................ 30

CONFIGURATION FILE DOWNLOAD .............................................................................................................. 31

FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX ........................................................................ 31

MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD ..................................................................... 31

RESTORE FACTORY DEFAULT SETTING .............................................................................................. 32

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ABLE OF FIGURES

HT502 U

SER MANUAL

IGURE 1: CONNECTING THE HT502 ............................................................................................................................... 5

FIGURE 2: HT502 CONNECTION DIAGRAM ...................................................................................................................... 6

FIGURE 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION……………………………………………………………...19

ABLE OF TABLES

HT502

USER MANUAL

ABLE 1: DEFINITIONS OF THE HT502 CONNECTORS .................................................................................................. 6

TABLE 2: DEFINITIONS OF THE HT502 LEDS ................................................................................................................ 6

TABLE 3: HT502 TECHNICAL SPECIFICATIONS ............................................................................................................. 7

TABLE 5: HT502 IVR MENU DEFINITIONS ..................................................................................................................... 9

TABLE 6: HT502 CALL FEATURES ............................................................................................................................... 13

TABLE 7: BASIC SETTINGS ........................................................................................................................................... 17

TABLE 8: STATUS PAGE ............................................................................................................................................... 19

TABLE 9: ADVANCED SETTINGS ................................................................................................................................... 20

TABLE 10: ACCOUNT SETTINGS ................................................................................................................................... 23

CONFIGURATION GUI INTERFACE EXAMPLES

HT502 USER MANUAL

(http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip)

1. S

CREENSHOT OF ADVANCED USER CONFIGURATION PAGE CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE

2. S

3. S

CREENSHOT OF FXS PORT 1 CONFIGURATION LOGIN PAGE CREENSHOT OF FXS PORT 2 CONFIGURATION PAGE

4. S

5. S

CREENSHOT OF STATUS PAGE

SCREENSHOT OF LOGIN PAGE

SCREENSHOT OF REBOOT PAGE

8. S

CREENSHOT OF REBOOTING PAGE

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WELCOME

Thank you for purchasing Grandstream’s HT502, the affordable, feature rich Analog Telephone Adaptor. Grandstream HandyTone502 is a new addition to the popular HandyTone ATA product family. It features the rich audio quality, a broad range of voice codecs, and functionality of the HT502, including two (2) FXS ports each with independent SIP accounts.

This manual will help you learn how to operate and manage your HandyTone502 Analog Telephone Adaptor and make the best use of its many upgraded features including simple and quick installation, 3way conferencing, and direct IP-IP Calling. This HT502 is very easy to manage and configure, and is specifically designed to be an easy to use and affordable VoIP solution for both the residential user and the teleworker.

Safety Compliances

The HT502 phone complies with FCC/CE and various safety standards. The HT502 power adaptor is compliant with UL standard. Only use the universal power adapter provided with the HT502 package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

Warranty

If you purchased your HT502 from a reseller, please contact the company where you purchased your device for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation

of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. Please do not use a different power adaptor with the HT502 as it may cause damage to the products and void the manufacturer warranty.

• This document contains links to HT502 GUI Interfaces. Please download these examples from

http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip for your reference.

• This document is subject to change without notice. The latest electronic version of this user manual is available for download at:

http://www.grandstream.com/products/ht_series/ht502/documents/ht502_usermanual_english.pdf

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose is not permitted without the express written permission of Grandstream Netwo rks, Inc.

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CONNECT YOUR HT502

ont

Equipment Packaging

The HT502 ATA package contains:

• One HT502 Main Case

• One Universal Power Adaptor

• One Ethernet Cable

• One HT502 Vertical Stand

Connecting the HT502

The HT502 is designed for easy configuration and easy installation. Configure the HT502 following the directions in the Configuration section of this manual.

1. Connect a standard touch-tone analog telephone to the PHONE port.

2. Insert a standard RJ11 telephone cable into the Phone1 port and connect the other end of the

telephone cable to the analog telephone.

3. Insert the Ethernet cable into the WAN port of HT502 and connect the other end of the Ethernet

cable to an uplink port (a router or a modem, etc.)

4. Connect a PC to the LAN port of HT502 if it is being used as a router.

5. Insert the power adapter into the HT502 and connect it to a wall outlet.

The HT502 Analog Telephone Adaptor is an all-in-one VoIP integrated device designed to be a total solution for networks providing VoIP services. The HT502 VoIP features and functions are available using a regular analog telephone.

Figure 1: Connecting the HT502

HT-502

View

Display LEDs

(green)

RJ-45 Ports

10/100 Mbps

HT-502

Reset

k View

Power Supply (12V)

RJ-11 FXS Ports

(Phone)

The HT502 has two FXS port. Both FXS ports can have a separate SIP account. This is a key feature of HT502 as it supports simultaneous calls on both FXS ports.

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TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS

Power Cable WAN Port (RJ-45) LAN Port (RJ-45) RESET PHONE1 (RJ-11) PHONE2 (RJ-11)

Power adapter connection Connect to the internal LAN network or router. Connect the LAN port with an Ethernet cable to your PC. Factory Reset button. Press for 7 seconds to reset factory default settings. FXS port to be connected to analog phones / fax machines. FXS port to be connected to analog phones / fax machines.

There are five (5) LED buttons that help you manage the status of your HandyTone.

ABLE 2: DEFINITIONS OF THE HT502 LEDS

LEDs

POWER LED WAN LED LAN LED PHONE1 / PHONE2 LED

Indicates Power. Remains ON when power is connected Indicates LAN (or WAN) port activity Indicates PC (or LAN) port activity Indicate status of the respective FXS Ports-PHONE1 /

PHONE2 on the back panel Busy – ON (Solid Green) Available – OFF Slow blinking FXS LEDs indicates voicemail for that port.

NOTE: All LEDs display green when ON. Slow blinking of WAN and LAN LED together indicate the product in firmware upgrading or provision stat

Figure 2: HT502 Connection Diagram

Analog Phone

FXS

Cordless

Fax

Internet

ADSL/Cable

Modem Ethernet

WAN

LAN

Analog Phone

FXS

Cordless

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PRODUCT OVERVIEW

The HT502 is a full feature voice and fax-over IP device that offers a high-level of integration including dual 10M/100Mbps network ports with integrated router, NAT, DHCP server, dual port FXS telephone gateway, market-leading sound quality, rich functionalities, and a compact and lightweight design. The VoIP network signaling protocol supported is SIP. The HT502 fully compatible with SIP industry standard and can interoperate with many other SIP compliant devices and software on the market. Moreover, it supports comprehensive voice codecs including G.711 (a/µ-law), G.723.1, G.726 (16/24/32/40 bit rates), AAL2 (all G.726), G.729A/B/E and iLBC.

Software Features Overview

• 2 FXS ports

• Two RJ-45 ports (switched or routed)

• 2 SIP accounts & profiles

• Supports Voice Codecs:

G711(a/µ, Annex I & II), G723.1A, G726 (ADPCM with 16/24/32/40 bit rates), G729 A/B/E, iLBC

• T.38 Fax

• Comprehensive Dial Plan support for Outgoing calls.

• G.168 Echo Cancellation

• Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss

Concealment (PLC)

• Supports PSTN/PBX analog telephone sets or analog trunks

TABLE 3: HT502 TECHNICAL SPECIFICATIONS

Telephone Interfaces Network Interface

LED Indicators Reset Button Voice over Packet

Capabilities

Voice Compression

DHCP Server/Client Telnet Server Fax over IP

QoS IP Transport

2 FXS ports, 2 SIP accounts 1 RJ45 for LAN, 10/100 Base-TX, Full Duplex

1 RJ45 for WAN,10/100Base-TX, Full Duplex Power, WAN, LAN, PHONE1 and PHONE2 Factory Reset button Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet

loss concealment), Dynamic Jitter Buffer, Modem detection & auto-switch to G.711, Packetized Voice Protocol Unit (supports RTP/RTCP and AAL2 protocol), G.168 compliant Echo Cancellation, LEC (line echo cancellation) with NLP, Asymmetric RTP stream

G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.723.1A, G.726(ADPCM), G.729A/B/E, iLBC, G.726 provides proprietary VAD, CNG, and signal power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock synchronization), AGC (automatic gain control), Status output, Decoder controlling via voice packet header

Yes, NAT Router or Switched Mode Yes T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-s witch to G.711 for Fax

Pass-through, Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax relay Diffserve, TOS, 802.1 P/Q VLAN tagging RTP/RTCP

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DTMF Method

IP Signaling Provisioning Control Device Management

Dial Plan UPnP Universal Switching

Power Adaptor Environmental

Dimensions (H x W x D)

Short Haul Loop Call Handling Features

Caller ID Polarity Reversal / Wink EMC Safety

Flexible DTMF transmission method, user interface of In-audio, RFC2833, and/or SIP Info

SIP (RFC 3261) TFTP, HTTP, HTTPS TLS/SIPS , SIP over TCP/TLS Web interface or via secure encrypted AES or non-encrypted central configuration file

for mass deployment, Auto/manual provisioning system or via built-in IVR. NAT-friendly remote software upgrade (via TFTP/HTTP/HTTPS) for deployed devices

including behind firewall/NAT. Syslog support Yes

Yes Input: 100–240 VAC/50-60 Hz 0.3A Max

Output: 12VDC, 0.5A, UL certified

Operational: 32o–104oF or 0o–40oC Storage: 10o–130o F / Humidity: 10–90% Non-condensing 115mm (L) x 75mm (W) x 27mm (H)

2REN, Up to 1Km on 24 AWG wire Caller ID display or block, Call waiting caller ID, Call waiting/flas h, Call transfer, hold,

forward, mute, 3-way conferencing, message waiting, Do-Not-Disturb (DND), call-return service

Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID Yes EN55022/EN55024 and FCC part15 Class B UL

Hardware Specification

The table below lists the hardware specification of HT502.

ABLE 4: HT502 HARDWARE SPECIFICATION

LAN Interface LED Universal Switching

Power Adaptor

Dimension Weight Temperature Humidity Compliance

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2 x RJ45 10/100Mbps (integrated router) 5 LEDs (GREEN)

Input: 100-240V AC, 50/60Hz, 0.5A Max Output: 12V DC, 1.25A UL certified

115mm (L) x 75mm (W) x 27mm (H) 94 g (0.21lbs) 32~104°F / 0~40°C 10% - 90% (non-condensing)

BASIC OPERATIONS

Understanding HT502 Voice Prompt

HT502 has a built-in voice prompt menu for simple device configuration. The IVR menu and the LED button work with any of the FXS port. Pick up the handset and dial “***” to use the IVR menu.

ABLE 5: HT502 IVR MENU DEFINITIONS

Menu Voice Prompt Options

Main Menu

03 04 05 07

10 12 13

16 17

“Enter a Menu Option”

“DHCP Mode”, “Static IP Mode”

“IP Address “ + IP address The current WAN IP address is announced

“Subnet “ + IP address Same as menu 02 “Gateway “ + IP address Same as menu 02 “DNS Server “ + IP address Same as menu 02 Preferred Vocoder

“MAC Address” Announces the Mac address of the unit. WAN Port Web Access Firmware Server IP

Address Configuration Server IP

Address Upgrade Protocol Upgrade protocol for firmware and configuration update. Press “9” to

Firmware Version Firmware version information. Firmware Upgrade Firmware upgrade mode. Press “9” to toggle among the following

“Direct IP Calling”

Phone calls between FXS 1 and FXS 2 port

Voice Mail Number of Voice Mails

Press “*” for the next menu option Press “#” to return to the main menu Enter 01-05, 07,10, 12-17,47 or 99 menu options

Press “9” to toggle the selection If using “Static IP Mode”, configure the IP address information using

menus 02 to 05. If using “Dynamic IP Mode”, all IP address information comes from

the DHCP server automatically after reboot.

If using “Static IP Mode”, enter 12 digit new IP address. You need to reset the HT to take affect the new IP address.

Press “9” to move to the next selection in the list:

• PCM U / PCM A

• iLBC

• G-726

• G-723

• G-729

Press “9” to toggle between enable / disable Announces current Firmware Server IP address. Enter 12 digit new

IP address. Announces current Config Server Path IP address. Enter 12 digit

new IP address.

toggle between TFTP / HTTP / HTTPS

three options:

- always check

- check when pre/suffix changes

- never upgrade Enter the target IP address to make a direct IP call, after dial tone.

(See “Make a Direct IP Call”.) User can make internal calls between two FXS ports on the same

HT502 even without being registered to SIP server. By dialing *** and 70 user can reach the other FXS port

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“RESET”

“Invalid Entry” Automatically returns to main menu “Device not registered”

Press “9” to reboot the device Enter MAC address to restore factory default setting (See Restore Factory Default Setting section)

This prompt will be played immediately after off hook If the device is not register and the option “Outgoing Call without Registration” is in NO

Five Success Tips when using the Voice Prompt

1. “*” shifts down to the next menu option

2. “#” returns to the main menu

3. “9” functions as the ENTER key in many cases to confirm an option

4. All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26 should be key in like 192168000026. No decimal is needed).

5. Key entry can not be deleted but the phone may prompt error once it is detected

Placing a Phone Call

PHONE OR EXTENSION NUMBERS

1. Dial the number directly and wait for 4 seconds (Default “No Key Entry Timeout”); or

2. Dial the number directly and press # (Use # as dial key” must be configured in web configuration).

Examples:

1. Dial an extension directly on the same proxy, (e.g. 1008), and then press the # or wait for 4 seconds.

2. Dial an outside number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service provider for further details on prefix numbers.

IRECT IP CALLS

Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy.

Elements necessary to completing a Direct IP Call:

1. Both HT502 and other VoIP Device, have public IP addresses, or

2. Both HT502 and other VoIP Device are on the same LAN using private IP addresses, or

3. Both HT502 and other VoIP Device can be connected through a router using public or private IP

addresses (with necessary port forwarding or DMZ).

HT502 supports two ways to make Direct IP Calling:

Using IVR

1. Pick up the analog phone then access the voice menu prompt by dial “***”

2. Dial “47” to access the direct IP call menu

3. Enter the IP address after the dial tone and voice prompt “Direct IP Calling”

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Using Star Code

1. Pick up the analog phone then dial “*47”

2. Enter the target IP address. Note: NO dial tone will be played between step 1 and 2.

Destination ports can be specified using “*” (encoding for “:”) followed by the port number.

Examples of Direct IP Calls:

a) If the target IP address is 192.16 8.0.160, the dialing convention is

*47 or Voice Prompt with option 47, then 192*168*0*160.

followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified

b) If the target IP address/po rt is 192.168.1.20:5062, then the dialing convention would be:

*47 or Voice Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds.

NOTE: When completing direct IP call, the “Use Random Port” should set to “NO”. You cannot make direct IP calls between FXS1 to FXS2 since they are using same IP.

Call Hold

Place a call on hold by pressing the “flash” button on the analog phone (if the phone has that button). Press the “flash” button again to release the previously held Caller and resume conversation. If no “flash” button is available, use “hook flash” (toggle on-off hook quickly). You may drop a call using hook flash.

Call Waiting

Call waiting tone (3 short beeps) indicates an incoming call, if the call waiting feature is enabled. Toggle between incoming call and current call by pressing the “flash” button. First call is placed on hold. Press the “flash” button to toggle between two active calls.

Call Transfer

Blind Transfer

Assume that call Caller A and B are in conversation. A wants to Blind Transfer B to C:

3. Caller A presses FLASH on the analog phone to hear the dial tone.

4. Caller A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds)

5. Caller A will hear the confirm tone. Then, A can hang up.

NOTE: “Enable Call Feature” must be set to “Yes” in web configuration page. Caller A can place a call on hold and wait for one of three situations:

1. A quick confirmation tone (similar to call waiting tone) followed by a dial-tone. This indicates the

transfer is successful (transferee has received a 200 OK from transfer target). At this point, Caller A can either hang up or make another call.

2. A quick busy tone followed by a restored call (on supported platforms only). This means the

transferee has received a 4xx response for the INVITE and we will try to recover the call. The busy tone is just to indicate to the transferor that the transfer has failed.

3. Continuous busy tone. The phone has timed out.

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Note: continuous busy tone does not indicate the transfer has been successful, nor does it indicate the transfer has failed. It often means there was a failure to receive second NOTIFY – check firmware for most recent release.

Attended Transfer

Assume that Caller A and B are in conversation. Caller A wants to Attend Transfer B to C:

1. Caller A presses FLASH on the analog phone for dial tone.

2. Caller A then dials Caller C’s number followed by # (or wait for 4 seconds).

3. If Caller C answers the call, Caller A and Caller C are in conversation. Then A can hang up to

complete transfer.

4. If Caller C does not answer the call, Caller A can press “flash” to resume call with Caller B.

NOTE: When Attended Transfer fails and A hangs up, the HT502 will ring back user A to remind A that B is still on the call. A can pick up the phone to resume conversation with B.

3-Way Conferencing

The HT502 supports Bellcore style 3-way Conference.

Instructions for 3-way conference:

Assume that call party A and B are in conversation. Caller A(HT502) wants to bring third Caller C into conference:

1. A presses FLASH (on the analog phone, or Hook Flash for old model phones) t o get a dial tone.

2. A dials C’s number then # (or wait for 4 seconds).

3. If C answers the call, then A presses FLASH to bring B, C in the conference.

4. If C does not answer the call, A can press FLASH back to talk to B.

5. If A presses FLASH during conference, C will be dropped out.

6. If A hangs up, the conference will be terminated for all three parties when configuration “Transfer on Conference Hangup” is set to “No”. If the configuration is set to “Yes”, A will transfer B to C so

that B and C can continue the conversation.

Fax Support

HT502 supports FAX in two modes: 1) T.38 (Fax over IP) and 2) fax pass through. T.38 is the preferred method because it is more reliable and works well in most network conditions. If the service provider supports T.38, please use this method by selecting Fax mode to be T.38 (default). If the service provider does not support T.38, pass-through mode can be used.

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CALL FEATURES

The HT502 supports all the traditional and advanced telephony features.

ABLE 6: HT502 CALL FEATURES

Key Call Features

*02 Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729),

*0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726-r40), *027201 (iLBC)

*03 Disable LEC (pe call) Dial “*03” + ” number ”. No dial tone is played in the middle. *16 Enable SRTP *17 Disable SRTP *30 Block Caller ID (for all subsequent calls) *31 Send Caller ID (for all subsequent calls) *47 Direct IP Calling. Dial “*47” + “IP address”. No dial tone is played in the middle. Detail see Direct

IP Calling section on page 12.

*50 Disable Call Waiting (for all subsequent calls) *51 Enable Call Waiting (for all subsequent calls) *67 Block Caller ID (per call). Dial “*67” + ” number ”. No dial tone is played in the middle. *82 Send Caller ID (per call). Dial “*82” + ” number ”. No dial tone is played in the middle. *69 Call Return Service: Dial *69 and the phone will dial the last incoming phone number received. *70 Disable Call Waiting (per call). Dial “*70” + ” number ”. No dial tone is played in the middle. *71 Enable Call Waiting (per call). Dial “*71” + ” number ”. No dial tone is played in the middle. *72 Unconditional Call Forward: Dial “*72” and then the forwarding number followed by “#”. Wait for

dial tone and hang up. (dial tone indicates successful forward)

*73 Cancel Unconditional Call Forward. To cancel “Unconditional Call Forward”, dial “*73”, wait for

dial tone, then hang up.

*74 Enable Paging Call: Dial “*74” and then the destination phone number you want to page. *78 Enable Do Not Disturb (DND): When enabled all incoming calls are rejected. *79 Disable Do Not Disturb (DND): When disabled, incoming calls are accepted. *87 Blind Transfer *90 Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone

then hang up.

*91 Cancel Busy Call Forward. To cancel “Busy Call Forward”, dial “*91”, wait for dial tone, then

hang up.

*92 Delayed Call Forward. Dial “*92” and then the forwarding number followed by “#”. Wait for dial

tone then hang up.

*93 Cancel Delayed Call Forward. To cancel Delayed Call Forward, dial “*93”, wait for dial tone,

then hang up.

Flash/Hook

Toggles between active call and incoming call (call waiting tone). If not in conversation, flash/hook will switch to a new channel for a new call.

Pressing pound sign will serve as Re-Dial key.

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CONFIGURATION GUIDE

Configuring the HT502 through Voice Prompts

DHCP MODE

Select voice menu option 01 to enable HT502 to use DHCP.

STATIC

Select voice menu option 01 to enable HT502 to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

IRMWARE SERVER IP ADDRESS

Select voice menu option 13 to configure the IP address of the firmware server.

Select voice menu option 14 to configure the IP address of the configuration server.

Select voice menu option 15 to choose firmware and configuration upgrade protocol. User can choose between TFTP and HTTP.

IRMWARE UPGRADE MODE

IP MODE

ONFIGURATION SERVER IP ADDRESS

PGRADE PROTOCOL

Select voice menu option 17 to choose firmware upgrade mode among the following three options:

1) always check, 2) check when pre/suffix changes, and 3) never upgrade

WAN

PORT WEB ACCESS

Select voice menu option 12 to enable WAN Port Wed Access of the device configuration pages.

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Configuring the HT502 Via Web Browser

HT502 has an embedded Web server that will respond to HTTP GET/POST requests. It also has embedded HTML pages that allow users to configure the HT502 through a web browser such as Microsoft’s IE, AOL’s Netscape or Mozilla Firefox installed on Windows or Unix OS. (Macintosh OS is not included).

CCESS THE WEB CONFIGURATION MENU

The HT502 HTML configuration page can be accessed via LAN or WAN ports.

• FROM THE LAN PORT:

1. Directly connect a computer to the LAN port

2. Open a command window on the computer

3. Type in “ipconfig /release”, the IP address etc becomes 0

4. Type in “ipconfig /renew”, the computer gets an IP address in 192.168.2.x segment by default

5. Open a web browser, type in the default IP address of the LAN port. http://192.168.2.1. You

will see the log in page of the device.

• FROM THE WAN PORT:

1. Follow table 4 to find the WAN side IP address.

2. Open a web browser, type in the WAN side IP address – for example:

http://HT502-WAN-IP-Address

Note:

• WAN side HTTP access is disabled by default for security reason. You can enable HTTP access on the configuration page by setting “WAN side HTTP access” to be YES.

• Initial access to the configuration pages is always from the LAN port. The instructions are listed above.

• The IVR announces 12 digits IP address, you need to strip out the leading “0” in the IP address. For ex. IP address: 192.168.001.014, you need to type in http://192.168.1.14 in the web browser.

Once the HTTP request is entered and sent from a web browser, the user will see a log-in screen. There are two default passwords for the login page:

User Level: Password: Web pages allowed:

End User Level 123 Only Status and Basic Settings Administrator Level admin Browse all pages

The password is case sensitive with maximum length of 25 characters. The factory default password for End User and administrator is “123” and “admin” respectively. Only an administrator can access the “ADVANCED SETTING”, “FXS PORTs” configuration pages. Please reference the GUI pages using the following link: http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip .

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NOTE: If you can not log into the configuration page by using the default password, please check with the VoIP service provider. It is most likely the VoIP service provider has provisioned the device and configured for you therefore the password has already been changed.

Important Settings

The end-user must configure the following settings according to the local environment. NOTE: Most settings on the web configuration pages are set to the default values.

SETTINGS

NAT

If you plan to keep the gateway within a private network behind a firewall, we recommend using STUN Server. The following three (3) settings are useful in the STUN Server scenario:

1. STUN Server (under Advanced Settings webpage) Enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank.

2. Use Random Ports (under Advanced Settings webpage) This setting depends on your network settings. Generally if you have multiple IP devices under the same network, it should be set to Yes. If using a Public IP address, set this parameter to No.

3. NAT Traversal (under the Profile web pages) Set this to Yes when gateway is behind firewall on a private network.

DTMF METHODS

DTMF Settings are in FXS portX pages.

• DTMF in-audio

• DTMF via RTP (RFC2833)

• DTMF via SIP INFO

Set priority of DTMF methods according to your preference. This setting should be based on your server DTMF setting.

PREFERRED VOCODER (CODEC)

The HT502 supports a broad range of voice codecs. Under Profile web pages, choose your preferred order of different codecs:

• PCMU/A (or G711µ/a)

• G729 A/B/E

• G723

• G726 (16/24/32/40)

• iLBC

• AAL2 (all G.726)

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TABLE 7: BASIC SETTINGS

End User Password

Web Port Telnet Server IP Address

DHCP hostname Default is blank. This option specifies the name of the client. This field is optional but may

DHCP domain Default is blank. This option specifies the domain name that client should use when

DHCP vendor class ID Default is HT500. Used by clients and servers to exchange vendor-specific information.. PPPoE account ID

Password to access the Web Configuration Menu. This field is case sensitive with a maximum length of 25 characters.

By default, HTTP uses port 80. This field is for customizable web port. Default is set to YES. There are two modes to operate the HT502:

DHCP mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The HT502 acquires its IP address from the first DHCP server it discovers from the LAN it is connected. Using the PPPoE feature: set the PPPoE account settings. The HT502 will establish a PPPoE session if any of the PPPoE fields is set.

Static IP mode: configure the IP address, Subnet Mask, Default Router IP address, DNS Server 1 (primary), DNS Server 2 (secondary) fields. These fields are set to zero by default.

be required by some Internet Service Providers.

resolving hostnames via the Domain Name System.

PPPoE username. Necessary if ISP requires you to use a PPPoE (Point to Point Protocol over Ethernet) connection.

PPPoE password PPPoE Service Name Default is blank. This field is optional. If your ISP uses a service name for the PPPoE

Time Zone Self Defined Time Zone The syntax is std offset dst [offset],start[/time],end[/time]

Language

Device Mode

PPPoE account password.

connection, enter the service name here. Controls how the date/time is displayed according to the specified time zone.

Default is set to : MTZ+6MDT+5,M3.2.0,M11.1.0

MTZ+6MDT+5,

Time zone with 6 hours offset with 1 hour ahead which is the US central time. It is positive (+) if the local time zone is west of the Prime Meridian and negative (-) if it is east.

Prime Meridian (a.k.a: International or Greenwich Meridian) M3.2.0,M11.1.0

The 1st number indicates Month: 1,2,3,..,12 (for Jan, Feb, .., Dec) The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday etc) The 3rd number indicates Weekday: 0,1, 2, ..,6(for Sun, Mon, Tue, .., Sat) Therefore, this example is the DST which starts from the second Sunday of March to the

1st Sunday of November. Languages supported with voice prompt and web interface, except Spanish that it is only

in IVR. This parameter controls whether the device is working in NAT router mode or Bridge

mode. Save the setting and reboot prior to configuring HT502.

NAT Maximum Ports

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The number of ports that can be managed while in NAT router mode. Range: 0 – 4096, default is 1024. Typically one port per connection.

NAT TCP Timeout

NAT UDP Timeout

Uplink Bandwidth

Downlink Bandwidth

Enable UPnP

Reply to ICMP on WAN Port

WAN Side HTTP/Telnet Access

NAT TCP idle timeout in seconds. Connection will be closed after preconfigured, timeout if not refreshed. Range: 0 - 3600

NAT TCP idle timeout in seconds. Connection will be closed after preconfigured, timeout if not refreshed. Range: 0 – 3600, default is 300

The maximum uplink bandwidth permitted by the device. This function is disabled by default. The total bandwidth can be set as: 128K, 256K, 512K, 1M, 2M, 3M, 4M, 5M, 10M or 15M. The primary function of this setting is to limit the uplink bandwidth for the device internal system, signaling and NATed traffic. Example: When 512k is configured, there will be at least 512kbps limited for internal system, signaling and NAT ed traffic. Voice or RTP stream will never be limited. See figure 3.

The maximum downlink bandwidth permitted by the device. T his function is disabled by default. The total bandwidth can be set as: 128K, 256K, 512K, 1M, 2M, 3M, 4M, 5M, 10M or 15M. The primary function of this setting is to limit the download bandwidth for the device internal system, signaling and NATed traffic. Example: if 128 is configured, there will be at least 128kbps limited for internal system, signaling and NAT ed traffic. Voice or RTP stream will never be limited. See figure 3.

When set to “Yes”, the HT502 acts as an UPnP gateway for your UPnP enabled applications. UPnP = “Universal Plug and Play”

Default is No. When set to “Yes”, the HT502 responds to the PING command from other computers, but is also made vulnerable to DOS attacks.

Default is No. When set to “Yes”, the user can access the web configuration pages through the WAN port, instead of through the PC port. Warning: this configuration is less secure than the default option.

Cloned WAN MAC Address:

Enable LAN DHCP

LAN DHCP Base IP

LAN DHCP Start IP Default value is 100. The last segment of IP address assigned to the HT50x in the LAN

LAN DHCP End IP Default value is 199. This parameter allows a user to limit the number of local network

LAN Subnet Mask LAN DHCP Base IP:

DHCP IP Lease Time Default value is 120 hrs (5 days). The length of time the IP address is assigned to the

This allows the user to change/set a specific MAC address on the WAN interface. Note: Set in Hex format

When set to “Yes”, device will function as a simple router and LAN port will provide IP addresses to internal network. Connect the WAN port to ADSL/Cable modem or any other equipment that provides access to public Internet.

Base IP Address for a LAN port. Default factory setting is 192.168.2.1. Note: When the device detects WAN IP is conflicting with LAN IP, the LAN base IP address will be changed based on the network mask -- the effective subnet will be increased by 1. For example; 192.168.2.1 will be changed to 192.168.3.1 if net mask is

255.255.255.0. Then the device will reboot

Network. Default configuration assigns IP address (to local network devices) starting from

192.168.2.100.

devices connected to the internal router. Default configuration assigns IP address (to devices connected to the LAN port) in a range from 192.168.2.100 up to 192.168.2.199.

Sets the LAN subnet mask. Default value is 255.255.255.0 Base IP address for the LAN port, which functions as default gateway for its LAN. Defaul t

value is 192.168.2.1

LAN clients. Value is set in units of hours.

DMZ IP:

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This function forwards all WAN IP traffic to a specific IP address if no matching port is used by HT502 or in the defined port forwarding.

Port Forwarding

Forwards a matching (TCP/UDP) port to a specific LAN IP address with a specific (TCP/UDP) port.

IGURE 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION

In addition to the Basic Settings configuration page, end users also have access to the Device Status page.

ABLE 8: STATUS PAGE

MAC Address

WAN IP Address

Product Model

Software Version

System Up Time

PPPoE Link Up

NAT

The device ID, in HEX format. This is very important ID for ISP troubleshooting. LAN and WAN Mac addresses will appear in this place. The LAN MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the bottom panel of the device.

This field shows WAN IP address of HT502.

This field contains the product model info.

Program: This is the main software release. This number is always used for firmware upgrade. Current release is 1.0.1.63 Boot and Loader are seldom changed.

Bootloader: current version is 1.0.0.9. Core: current version 1.0.0.54 Base: current version is 1.0.1.1

Shows system up time since the last reboot.

Indicates whether the PPPoE connection is up if the HT502 is connected to DSL modem.

This filed indicates the type of NAT connection used by the HT502 via its WAN port.

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Port Status

Displays relevant information regarding the each FXS port.

Port Hook Registration DND Forward

FXS1 On Hook Registered FXS2 On Hook Registered

• Both FXS port1 and FXS port2 are registered with this SIP Server.

• FXS Port 1 user has set Do Not Disturb.

• FXS Port 1 user has set his calls to be forwarded unconditionally to ext 613.

• FXS Port 2 user has set his calls to forward to 614 when his phone is busy.

Yes 613

No 614

Busy

Forward

Delayed Forward

Advanced User Configuration

Log in to the advanced user configuration page the same way as for the basic configuration page. The password is case sensitive and the factory default password for Advanced User is “admin”.

Advanced User configuration includes the end user configuration and the advanced configurations including: a) SIP configuration, b) Codec selection, c) NAT Traversal Setting and d) other miscellaneous configuration. HT502 each FXS SIP account has its own configuration page. Their configurations are identical.

ABLE 9: ADVANCED SETTINGS

Admin Password

Layer 3 QoS

Layer 2 QoS Value used for layer 2 VLAN tag. Default setting is blank. STUN Server Keep-alive interval

Use STUN to detect network connectivity

Firmware Upgrade and Provisioning

This contains the password to access the Advanced Web Configuration page. This field is case sensitive. Only the administrator can configure the “Advanced Settings” page. Password field is purposely left blank for security reasons after clicking update and saved. The maximum password length is 25 characters.

This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff-Serv or MPLS. Default value is 12.

IP address or Domain name of the STUN server. This parameter specifies how often the HT502 sends a blank UDP packet to the SIP

server in order to keep the “hole” on the NAT open. Default is 20 seconds. Minimum value is 20 seconds.

Use STUN keep-alive to detect WAN side network problems. If keep-alive request does not yield any response for configured number of times, the device will restart the TCP/IP stack. If the STUN server does not respond when the device boots up, the feature is disabled.

Enables HT502 to download firmware or configuration file throug h either the TFTP, HTTP or HTTPS server.

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ia TFTP Server

ia HTTP / HTTPS

Server

Firmware Server Path Config Server Path XML Config File

Password HTTP/HTTPS User

Name

This is the IP address of the configured TFTP server. If selected and it is non-z ero or not blank, the HT502 retrieves the new configuration file or new code image from the specified TFTP server at boot time. After 5 attempts, the system will timeout and will start the boot process using the existing code image in the Flash memory. If a TFTP server is configured and a new code image is retrieved, the n ew downloaded image is saved into the Flash memory.

Note: Please do NOT interrupt the TFTP upgrade process (especially the power supply) as this will damage the device. Depending on the local network, this process can take up to 15 or 20 minutes.

The URL for the HTTP/HTTPS server used for firmware upgrade and configuration via HTTP. For example, http://provisioning.mycompany.com:6688/Grandstream/1.0.0.67“:6688” is the specific TCP port where the HTTP or HTTPS server is listen ing; it can be omitted if using default port 80.

Note: If Auto Upgrade is set to No, HT502 will only do HTTP/HTTPS download once at boot up.

IP address or domain name of firmware server. IP address or domain name of configuration server. The password used for encrypting the XML configuration file using OpenSSL.

This is required for the phone to decrypt the encrypted XML configuration file. The user name for the HTTP/HTTPS server.

HTTP/HTTPS Password

Firmware File Prefix Default is blank. If configured, HT502 will request firmware file with the prefix. This

Firmware File Postfix Default is blank. End user should keep it blank. Config File Prefix Default is blank. End user should keep it blank. Config File Postfix Default is blank. End user should keep it blank. Allow DHCP Option 66

to override server Automatic Upgrade

Firmware Key

Authenticate Conf File

The password for the HTTP/HTTPS server.

setting is useful for ITSPs. End user should keep it blank.

If set to “Yes”, configuration and upgrade server information can be obtained using DHCP option 66 from DHCP server located in customer’s environment.

Choose “Yes” to enable automatic upgrade and provisioning. If select “Check every minutes” input the amount of minutes you want it to check for update. If select “Yes, daily at hour” make sure to input the hour of the day you want it to check for update, e.g. for 11 pm type 23. If select “Yes, weekly on day” make sure you input the day of the week (in format 0-6, 0 is Sunday) you want it to check for update. When set to N o, HT502 will only do the following option you select; “Always check for New Firmware at Boot up” will check for new firmware every time the device reboots. “Check New Firmware only when F/W pre/suffix changes” will check for updates only when the pre/suffix has been changed.

Used for firmware encryption. Should be 32 digit in hexadecimal representation. End user should keep it blank.

If set to Yes, config file is authenticated before acceptance. This protects the configuration from an unauthorized change.

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Firmware Key

SSL Certificate SSL Private Key SSL Private Key

Password ACS URL ACS Use rname ACS Password Periodic Inform

Enable Periodic Inform

Interval Connection Request

Username Connection Request

Password System Ring Cadence

Used for firmware encryption. Should be 32 digit in hexadecimal representation. End user should keep it blank.

The user specify SSL certificate used for SIP over TLS in X.509 format. The user specify SSL private key used for SIP over TLS in X.509 format. User specify password to protect the private key above.

User specify the Auto Configuration Server’s URL (TR-069 protocol) User specify the ACS Username User specify the ACS password Default is No. If set to YES, device will send inform packets to the ACS

Frequency that the inform packets will be sent out to the ACS

Set a user name for the ACS to connect to this device

Set a password for the ACS to connect to this device

Configuration option is set ring cadence on all FXS ports for all incomin g calls. (Syntax: c=on1/off1-on2/off2-on3/off3; [...]) Default is set to c=2000/4000; (US standards)

Call Progress Tones

Lock Keypad Update Disable Voice Prompt Default is No. Disables the voice prompt configuration. Disable Direct IP Call Default is No. Disables the Direct IP Call function. NTP server

Syslog Server

Using these settings, users can configure tone frequencies and cadence according to their preference. By default they are set to North American frequencies. Configure these settings with known values to avoid uncomfortable high pit ch sounds. ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of silence. In order to set a continuous tone, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern.

Example configuration for N.A. Dialtone:

f1=350@-13,f2=440@-13,c=0/0; Syntax: f1=freq@vol, f2=freq@vol, c=on1/off1-on2/off2-on3/off3; [...] (Note: freq: 0 - 4000Hz; vol: -30 - 0dBm)

If set to “Yes”, the configuration update via keypad is disabled.

URI or IP address of the NTP (Network Time Protocol) server. This parameter synchronizes the date and time.

The IP address or URL of System log server. This feature is especially useful for the IT SP (Internet Telephone Service Provider)

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Syslog Level

Download Device Configuration

Select the HT502 to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events:

1. product model/version on boot up (INFO level)

2. NAT related info (INFO level)

3. sent or received SIP message (DEBUG level)

4. SIP message summary (INFO level)

5. inbound and outbound calls (INFO level)

6. registration status change (INFO level)

7. negotiated codec (INFO level)

8. Ethernet link up (INFO level)

9. SLIC chip exception (WARNING and ERROR levels)

10. memory exception (ERROR level)

The Syslog uses USER facility. In addition to standard Syslog payload, it contains the following components:

GS_LOG: [device MAC address][error code] error message Example: May 19 02:40:38 192.168.1.14 GS_LOG: [00:0b:82:00:a1:be][000] Ethernet link

is up Allows user to download and save a text file containing all the P values of each setting as

configured at that point on the unit.

TABLE 10: ACCOUNT SETTINGS

Profile Active Primary SIP Server

Failover SIP Server Failover SIP Server’s IP address or Domain name in case primary server does not

Prefer Primary SIP Server

Outbound Proxy IP address or Domain name of Outbound Proxy, or Media Gate way, or Session Border

SIP transport NAT Traversal (STUN)

SIP User ID User account information, provided by VoIP service provider (ITSP). Usually in the form

Authenticate ID SIP service subscriber’s Authenticate ID used for a uthentication. Can be identic al to or

Authenticate Password Name

When set to Yes the FXS port is activated. SIP Server’s IP address or Domain name provided by VoIP service provider.

respond. Default is no. If set to yes it will register to Primary Server if registration with Failover

server expires

Controller. Used by HT502 for firewall or NAT penetration in different network environments. If symmetric NAT is detected, STUN will not work and ONLY outbound proxy can correct the problem.

User can select UDP or TCP or TLS. This parameter defines whether or not the HT502 NAT traversal mechanism is

activated. If activated (by choosing “Yes”) and a STUN server is also specified, then the HT502 performs according to the STUN client specification. Using this mode, the embedded STUN client will detect if and what type of firewall/NAT. If the detected NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the HT502 will use its mapped public IP address and port in all of its SIP and SDP messages.

If the NAT Traversal field is set to “Yes” with no specified STUN server, the HT502 will periodically (every 20 seconds or so) send a blank UDP packet (with no paylo ad data) to the SIP server to keep the “hole” on the NAT open.

of digit similar to phone number or actually a phone number.

different from SIP User ID. SIP service subscriber’s account password. SIP service subscriber’s name for Caller ID display.

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DNS Mode

User ID is Phone Number

SIP Registration Controls whether the HT502 needs to send REGISTER messages to the proxy server.

Unregister on Reboot Default is No. If set to Yes, the SIP user’s registration information will be cleared on

Outgoing Call without Registration

Registration Retry Wait Time

Local SIP port Defines the local SIP port the HT502 will listen and transmit. The default value for FXS

Local RTP port Defines the local RTP-RTCP port pair the HT502 will listen and transmit. It is the base

Use Random Port This parameter forces the random generation of both the local SIP and RTP ports when

Refer to Use Target Contact

Transfer on Conference Hang up

One from the 3 modes are available for “DNS Mode” configuration:

-A Record (for resolving IP Address of target according to domain name)

-SRV (DNS SRV resource records indicates how to find services for various protocols)

-NAPTR/SRV (Naming Authority Pointer according to RFC 2915) One mode can be chosen for the client to look up server. The default value is “A Record”

If the HT502 has an assigned PSTN telephone number, this field should be set to “Yes”. Otherwise, set to “No”. If set to “Yes”, a “user=phone” parameter will be appended to the “From” header in SIP request.

The default setting is Yes.

reboot. Default is No. If set to “Yes,” user can place outgoing calls even when not registered (if

allowed by Internet Telephone Service Provider) but is unable to receive incoming calls.

refreshes its registration with the specified registrar. The default interval is 60 mi nutes (or 1 hour). The maximum interval is 65535 minutes (about 45 days).

Retry registration if the process failed. Default is 30 seconds.

port 1 is 5060. The default value for FXS port 2 is 5062.

RTP port for channel 0. When configured, channel 0 uses this port _value for RTP and the port_value+1 for its RTCP; chan nel 1

uses port_value+2 for RTP and port_value+3 for its RTCP. The default value for FXS port 1 is 5004. The default value for FXS port 2 is 5012.

set to Yes. This is usually necessary when multiple HT502 are behind the same NAT. Default is NO. If set to YES, then for Attended Transfer, the “Refer-To” header uses the

transferred target’s Contact header information. Default is No. In which case if the conference originator hangs up the conferenc e will

be terminated. When option YES is chosen, originator will transfer other parties to

each other so that B and C can choose either to continue the conversation or hang up.

Enable Ring-Transfer Default is No, this will create a Semi-Attendant Transfer. When set to Yes, device can

transfer the call upon receiving ring back tone.

Disable Bellcore Style 3-Way Conference

Remove OBP from Route Header

Support SIP Instance ID

alidate incoming SIP

message

Check SIP User ID for incoming INVITE

Default is No. you can make a Conference by pressing ‘Flash’ key. If set to Yes, you need to dial *23 + second callee number.

Default is No. When option YES is chosen, the Out Bound Proxy will be removed from Route header.

Default is Yes. If set to Yes, the contact header in REGISTER request will contain SIP Instance ID as defined in IETF SIP Outbound draft.

Default is No. If set to yes all incoming SIP messages will be strictly validated according to RFC rules. If message will not pass validation process, call will be rejected.

Default is No. Check the incoming SIP User ID in Request URI. If they don’t match, the call will be rejected. If this option is enabled, the device will not be able to make direct IP calls.

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SIP T1 Timeout

SIP T2 Interval DTMF Payload Type Preferred DTMF method

Disable DTMF Negotiation

DTMF via RFC2833 DTMF via SIP INFO

Send Flash Event Enable Call Features Default is Yes. (If Yes, call features using star codes will be supported loc ally) Offhook Auto-Dial This parameter allows users to configure a User ID or extension number that is

Proxy-Require Use NAT IP

Distinctive Ring Tone

Disable Call Waiting

Disable Call-Waiting Caller ID

Disable Call Waiting Tone

Disable Reminder Ring for On-Hold Call

Disable Visual MWI If set to “Yes”, the MWI information will not be transferred to the analog phone

Ring Timeout Delayed Call Forward

Wait Time No Key Entry Timeout Default is 4 seconds. Dialing process is completed and outgoing call is initiated if no

Early Dial Default is No. Use only if proxy supports 484 response. This parameter controls

T1 is an estimate of the round-trip time between the client and server transactions. If the network latency is high, select larger value for more reliable usage.

Maximum retransmission interval for non-INVITE requests and INVITE responses. Sets the payload type for DTMF using RFC2833. The HT502 supports up to 3 different DTMF methods including in-audio, via RTP

(RFC2833) and via Sip Info. The user can configure DTMF method in a priority list. Default is No. If set to yes, use above DTMF order without negotiation

Send DTMF via RTP (According to RFC 2833). Send DTMF via SIP INFO message.

Default is No. If set to yes, flash will be sent as DTMF event.

automatically dialed when off-hook. Only the user part of a SIP address needs is entered here. The HT502 will automatically append the “@” and the host portion of the corresponding SIP address.

SIP Extension to notify SIP server that the unit is behind the NAT/Firewall. NAT IP address used in SIP/SDP message. Default is blank.

Custom Ring Tone 1 to 3 with associate Caller ID: when selected, if Caller ID is configured, then the device will ONLY uses this ring tone when the incoming call is from the Caller ID. System Ring Tone is used for all other calls. When selected but no Caller ID is configured, the selected ring tone will be used for all incoming calls. Distinctive ring tones can be configured not only for matching a whole number, but also for matching prefixes. In this case symbol * (star) will be used.

For example:

if configured as *617, Ring Tone 1 will be used in case of call arrived from the area code 617. Any other incoming call will ring us ing cade nce defined in parameter S ystem Ring Cadence located under Advanced Settings Configuration page.

Note: If server supports Alert-Info header and standard ring tone set (Bellcore) or distinctive ring tone 1-10 is specified, then the ring tone in the Alert-Info header from server will be used. Bellcore rings and tones are independent from custom ring tones. The custom ring tones can also be specified by alert-info header, for example

Alert-Info: <http://127.0.0.1>;info=ring5 Default is No. If set to YES Call Waiting indication information will not be provided to

analog phone connected to this FXS port. Default is No. If set to YES Call Waiting caller ID will not be provided to analog phone

connected to this FXS port. Default is No. This is to disable the stutter Call Waiting Tone when a Call Waiting

information arrives. The CWCID information will still be displayed. Default is No. Do not play the reminder ring when this is set to Yes.

connected to the FXS port. Incoming call will stop ringing when not picked up given a specific period of time. Default value is 20 seconds. In case this feature activated using * codes (*92 code), the

call will be forwarded after this preconfigured amount of time.

key entry occurs during this preconfigured interval.

whether the phone will send an early INVITE each time a key is pressed when a user dials a number. If set to “Yes”, an INVITE is sent using the dial-number collected thus far; Otherwise, no INVITE is sent until the “(Re-)Dial” button is pressed or after about 5

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seconds have elapsed if the user forgets to press the “Re-Dial” button. The “Yes” option should be used ONLY if there is a SIP proxy configured and the proxy

server supports 484 Incomplete Address response. Otherwise, the call will likely be rejected by the proxy (with a 404 Not Found error).

This feature does NOT work with and should NOT be enabled for direct IP-to-IP calling.

Dial Plan Prefix Use # as Dial Key

Sets the prefix added to each dialed number. Allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, “#”

will send the number. In this case, this key is essentially equivalent to the “Dial” key. If set to “No”, this “#” key can be included as part of number.

Dial Plan Dial Plan Rules:

1. Accept Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d

2. Grammar: x - any digit from 0-9;

• xx+ - at least 2 digits number;

• xx. – at least 1 digit number.

• ^ - exclude;

• [3-5] - any digit of 3, 4, or 5;

• [147] - any digit 1, 4, or 7;

• <2=011> - replace digit 2 with 011 when dialing

• < =1> - add a leading 1 to all numbers dialed, vice versa will remove

a 1 from the number dialed

• | - or

• Example 1: {[369]11 | 1617xxxxxxx} – Allow 311, 611, 911, and any 11 digit numbers with leading digits 1617 Example 2: {^1900x+ | <=1617>xxxxxxx} – Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers

• Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} –Allow any combinations of numbers with 11 digits which has a leading digit 1, but 5th digit cannot be 0 or 1. Or any length of numbers with a minimum of 2 digits beginning with 2, with the leading digit replaced with 011.

3. Default: Outgoing - {x+}

Example of a simple dial plan used in a Home/Office in the US:

{ ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }

Explanation of example rule (reading from left to right):

• ^1900x. - prevents dialing any number started with 1900

• <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by dialing

7 numbers and 1617 area code will be added automatically

• 1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11 digits

length

• 011[2-9]x. - allows international calls starting with 011

• [3469]11 - allow dialing special and emergency numbers 311, 411, 611 and 911

Note: In some cases user wishes to dial strings such as *123 to activate voice mail or other application provided by service provider. In this case * should be predefined

inside dial plan feature and the Dial Plan should be: { *x+ }.

Subscribe for MWI Default is No. When set to “Yes” a SUBSCRIBE for Message Waiting Indication will be

sent periodically.

Send Anonymous

If this parameter is set to “Yes”, the “From” header along with Privacy and P_ Asserted_Identity headers in outgoing INVITE message will be set to anonymous, blocking Caller ID.

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Anonymous Call Rejection

Special Feature Default is Standard. Choose the selection to meet some special requirements from

Default is No. If set to Yes, incoming calls with anonymous Caller ID will be rejected with 486 Busy message.

Softswitch vendors.

Session Expiration

Min-SE Caller Request Timer

Callee Request Timer

Force Timer

UAC Specify Refresher

UAS Specify Refresher

Force INVITE

Send Re-INVITE After Fax

Use First Matching Vocoder in 200OK SDP

Preferred Vocoder

G723 Rate Default is 6.3kbps. Defines the encoding rate for G.723 vocoder.

Grandstream implemented SIP Session Timer. The session timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. Once the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session will be terminated. Session Expiration is the time (in seconds) at which the session is considered timed out, if no successful session refresh transaction occurs beforehand. The default value is 180 seconds.

The minimum session expiration (in seconds). The default value is 90 seconds. If selecting “Yes” the phone will use session timer when it makes outbound calls if

remote party supports session timer. If selecting “Yes” the phone will use session timer when it receives inbound calls with

session timer request. If selecting “Yes” the phone will use session timer even if the remote party does not

support this feature. Selecting “No” will allow the phone to enable session timer only when the remote party support this feature. To turn off Session Timer, select “No” for Caller Request Timer, Callee Request Timer, and Force Timer.

As a Caller, select UAC to use the phone as the refresher, or UAS to use the Ca llee or proxy server as the refresher.

As a Callee, select UAC to use caller or proxy server as the refresher, or UAS to use the phone as the refresher.

Session Timer can be refreshed using INVITE method or UPDATE method. Select “Yes” to use INVITE method to refresh the session timer.

Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon completion of Fax to continue session in audio only.

Default is No. If set to “Yes”, device will include only the first match vocoder in its 200OK response, otherwise it will include all match vocoders in same order received in INVITE.

The HT502 supports up to 5 different Vocoder types including G.711 A-/U-law, G.726 (Supports bit rates 16, 24, 32 and 40), G.723.1, G.729A/B/E, iLBC and AAL2. The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message. The first Vocoder is entered by choosing the appropriate option in “Choice 1”. The last Vocoder is entered by choosing the appropriate option in “Choice 8”. Vocoder types can also be changed per call basis by using a star code. Please see the “Call features” section.

iLBC Frame Size iLBC Payload type

AAL2-G726-16 Payload type

AAL2-G726 - 24 Payload type

AAL2-G726 - 32 Payload type

AAL2-G726 - 40 Payload type

G729E payload type

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Sets the iLBC frame size in 20ms or 30ms Defines payload type for iLBC. Default value is 97. The valid range is between 96 and

127.

Default value is 100. Range is from 96 to 127.

Default value is 99. Range is from 96 to 127.

Default value is 104. Range is from 96 to 127.

Default value is 103. Range is from 96 to 127.

Default value is 102. Range is from 96 to 127.

AD Default is No. VAD allows detecting the absence of audio and conserve bandwidth by

preventing the transmission of "silent packets" over the network.

Symmetric RTP Default is No. When set to Yes the device will change the destination to send RTP

packets to the source IP address and port of the inbound RT P packet last received by the device.

Fax Mode

T.38 (Auto Detect) FoIP by default, or Pass-Through (must use codec PCMU/PCMA)

Fax Tone Detection Mode

Jitter Buffer Type Jitter Buffer Length

SRTP Mode

SLIC Setting Caller ID Scheme Polarity Reversal Default is No. If set to “Yes”, polarity will be reversed upon call establishment and

Loop Current Disconnect

Default is Callee. T his decides whether Caller, Callee or both sends out the re-INVITE for T.38 or Fax Pass Through.

Select either Fixed or Adaptive based on network conditions. Select Low, Medium or High based on network conditions.

• High (initial 200ms, min 40ms, max 600ms) Note: not all vocoders can meet the high requirement

• Medium (initial 100ms, min 20ms, max 200ms)

• Low (initial 50ms, min 10ms, max 100ms)

This option defines different implementation of support SRTP (squired RTP) transmission mode.

Dependent on standard phone type (and location) Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 – BT, & NTT Japan

termination. Default is No. Set it to Yes if the traditional PBX you are using with HT502 uses this

method for signaling call termination. Method initiates short voltage drop on the line when remote (VoIP) side disconnects an active call.

Loop Current Disconnect Duration

Hook Flash Timing

On Hook Timing Gain

Here can be configured duration of such voltage drop described in topic above.

Time period when the cradle is pressed (Hook Flash) to simulate FLASH. To prevent unwanted activation of the Flash/Hold and automatic phone ring-back, adjust this time value.

On-hook timing is the minimum time for an on-hook event to be validated. Voice path volume adjustment.

• Rx is a gain level for signals transmitted by FXS

• Tx is a gain level for signals received by FXS.

Default = 0dB for both parameters. Loudest volume: +6dB Lowest volume: -6dB. User can adjust volume of call on either end using the Rx Gain Level parameter and

the Tx Gain Level parameter located on the FXS Port Configuration page.

If call volume is too low when using the FXS port (ie. the ATA is at user site), adjust volume using the Rx Gain Level parameter under the FXS Port Configuration page.

If voice volume is too low at the other end, user may increase the far end volume using the Tx Gain Level parameter under the FXS Port Configuration page.

Disable Line Echo Canceller (LEC)

Ring Tones

Default is No. If set to “Yes” LEC will be disabled per call base. Recommended for FAX/Data calls.

This function lets you configure ring tone cadence prefer ences. User has 10 choices. The configuration, completed in Distinctive Ring Tones block in the same page, ap plies to ring tones cadences configured here.

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Saving the Configuration Changes

Click the “Update” button in the Configuration page to save the changes to the HT502 configuration. The following screen confirms that the changes are saved. Reboot or power cycle the HT502 to make the changes take effect.

Rebooting the HT502 from Remote

Press the “Reboot” button at the bottom of the configuration menu to reboot the ATA remotely. The web browser will then display a message window to confirm that reboot is underway. Wait 30 seconds to log in again.

Configuration through a Central Server

Grandstream HT502 can be automatically configured from a central provisionin g system. When HT502 boot up, it will send TFTP or HTTP/HTTPS request to download configuration file,

“cfg000b82xxxxxx” or “cfg00082xxxxxx.xml”, where “000b82xxxxxx” is the LAN MAC address of the HT502. It will first request “cfg000b82xxxxxx” then “cfg000b82xxxxxx.xml”

The configuration file can be downloaded via TFTP or HTTP/HTTPS from the central server. A service provider or an enterprise with large deployment of HT502 can easily manage the configuration and service provisioning of individual devices remotely from a central server.

Grandstream has a provisioning system called GAPS (Grandstream Automated Provisioning System) that is used to support automated configuration of Grandstream devices. GAPS uses enhanced (NAT friendly) TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with each individual Grandstream device for firmware upgrade, remote reboot, etc.

Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings. At boot-up, Grandstream devices by default point to Grandstream provisioning server GAPS, based on the unique MAC address of each device, GAPS provision the devices with redirection settings so that they will be redirected to customer’s TFTP or HTTP/HTTPS server for further provisioning. Grandstream also provide GAPSLITE software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files.

The GAPSLITE configuration tool is now free to end users. The tool and configuration template are available for download from http://www.grandstream.com/support/tools .

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SOFTWARE UPGRADE

Software upgrade can be done via either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page.

Firmware Upgrade through TFTP/HTTP/HTTPS

To upgrade via TFTP or HTTP/HTTPS, the “Firmware Upgrade and Provisioning upgrade via” field needs to be set to TFTP HTTP or HTTPS, respectively. “Firmware Server Path” needs to be set to a valid URL of a TFTP or HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.

e.g. firmware.mycompany.com:6688/Grandstream/1.0.4.2 e.g. 72.172.83.110

NOTES:

y Firmware upgrade server in IP address format can be configured via IVR. Please refer to the

CONFIGURATION GUIDE section for instructions. If the server is in FQDN format, it must be set via the web configuration interface.

y Grandstream recommends end-user use the Grandstream HTTP server. Its address can be found

at http://www.grandstream.com/support/firmware . Currently the HTTP firmware server IP address is 72.172.83.110. For large companies, we recommend to maintain their own TFTP/ HTTP/HTTPS server for upgrade and provisioning procedures.

y Once a “Firmware Server Path” is set, user needs to update the settings and reboot the device. If

the configured firmware server is found and a new code image is available, the HT502 will attempt to retrieve the new image files by downloading them into the GXW400x ’s SRAM. During this stage, the HT502’s LEDs will blink until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/HTTPS fails for any reason (e.g. TFTP/HTTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the HT502 will stop the TFTP/HTTP/HTTPS process and simply boot using the existing code image in the flash.

y Firmware upgrade may take as long as 15 to 30 minutes over Internet, or just 5 minutes if it is

performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server, Grandstream provides a NAT-friendly TFTP server on the public Internet for firmware upgrade.

y Grandstream’s latest firmware is available at http://www.grandstream.com/support/firmware .

Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.

y Alternatively, user can download a free TFTP or HTTP server and conduct local firmware upgrade.

A free windows version TFTP server is available for download from

http://support.solarwinds.net/updates/New-customerFree.cfm. Our latest official release can be

downloaded from http://www.grandstream.com/y-firmware.htm.

Instructions for local firmware upgrade:

1. Unzip the file and put all of them under the root directory of the TFTP server.

2. Put the PC running the TFTP server and the HT502 device in the same LAN segment.

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3. Please go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade.

4. Start the TFTP server, in the phone’s web configuration page

5. Configure the Firmware Server Path with the IP address of the PC

6. Update the change and reboot the unit

End users can also choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.

Configuration File Download

Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP/HTTPS. “Config Server Path” is the TFTP or HTTP/HTTPS server path for configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be same or different from the “Firmware Server Path”.

A configuration parameter is associated with each particular field in the web configuration page. A parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric numbers. i.e., P2 is associated with “Admin Password” in the ADVANCED SETTINGS page. For a detailed parameter list, please refer to the corresponding firmware release configuration template.

When Grandstream Device boots up or reboots, it will issue request for configuration file named “cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the LAN MAC address of the device, i.e., “cfg000b820102ab”. The configuration file name should be in lower cases.

Firmware and Configuration File Prefix and Postfix

Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix. This makes it the possible to store ALL of the firmware with different version in one single directory. Similarly, Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix. Thus multiple configuration files for the same device can be stored in one directory.

In addition, when the field “Check New Firmware only when F/W pre/suffix changes” is set to “Yes”, the device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix.

Managing Firmware and Configuration File Download

When “Automatic Upgrade” is set “Yes, every” the auto check will be done in the minute specified in this field. If set to “daily at hour (0-23)”, Service Provider can use P193 (Auto Check Interval) to have the devices do a daily check at the hour set in this field with either Firmware Server or Config Server. If set to “weekly on day (0-6)” the auto check will be done in the day specified in this field. This allows the device periodically check if there are any new changes need to be taken on a scheduled time. By defining different intervals in P193 for different devices, Server Provider can spread the Firmware or Configuration File download in minutes to reduce the Firmware or Provisioning Server load at any given time.

Automatic Upgrade:

No Yes, every

Yes, daily at hour 1(0-23). Yes, weekly on day 1(0-6).

10080

minutes(60-5256000).

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RESTORE FACTORY DEFAULT SETTING

WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone.

Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.

FACTORY RESET

There are two (2) methods for resetting your unit:

Reset Button

Reset default factory settings following these four (4) steps:

1. Unplug the Ethernet cable.

2. Locate a needle-sized hole on the back panel of the gateway unit next to the power

connection.

3. Insert a pin in this hole, and press for about 7 seconds.

4. Take out the pin. All unit settings are restored to factory settings.

IVR Command

Reset default factory settings using the IVR Prompt (Table 5):

1. Dial “***” for voice prompt.

2. Enter “99” and wait for “reset” voice prompt.

3. Enter the encoded MAC address (Look below on how to encode MAC address).

4. Wait 15 seconds and device will automatically reboot and restore factory settings.

Encode the MAC Address

1. Locate the MAC address of the device. It is the 12 digit HEX number on the bottom of the unit.

2. Key in the MAC address. Use the following mapping:

0-9: 0-9 A: 22 (press the “2” key twice, “A” will show on the LCD) B: 222 C: 2222 D: 33 (press the “3” key twice, “D” will show on the LCD) E: 333 F: 3333

For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”.

NOTE:

1. Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”.

2. Please be aware by default the HT502 WAN side HTTP access is disabled. After a factory reset, the device’s web configuration page can be accessed only from its LAN port.

3. If the HT502 was previously locked by your local service provider, pressing the RESET button will only

restart the unit. The device will not return to factory default settings.

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Grandstream Networks HT502 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual