Grandstream Networks GXV3140 User Manual

Grandstream Networks, Inc.

GXV3140

IP Multimedia Phone

GXV3140 USER’S MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

GXV3140 User Manual

Index

WELCOME ..................................................................................................5

GXV3140 Overview........................................................................................................................5

INSTALLATION ...........................................................................................6

EQUIPMENT PACKAGING ................................................................................................................... 6

SAFETY COMPLIANCES..............................................................................................................6

WARRANTY...................................................................................................................................6

CONNECTING THE GXV3140 IP MULTIMEDIA PHONE.................................................................... 7

WALL MOUNT ...............................................................................................................................7

PHONE STAND..............................................................................................................................8

Product Overview.......................................................................................9

USING THE GXV3140 IP MULTIMEDIA PHONE......................................13

LCD...................................................................................................................................................... 13

MULTIPLE SIP ACCOUNTS AND LINES ............................................................................................ 19

HANDSET, SPEAKER AND HEADSET MODE................................................................................... 20

MAKING A CALL..................................................................................................................................20

DURING CALLS .................................................................................................................................. 21

ANSWERING CALLS...................................................................................................................21

CALL HOLD/WAITING.................................................................................................................21

CALL TRANSFER ........................................................................................................................21

3-WAY CONFERENCE ................................................................................................................22

VOICEMAIL（MESSAGE WAITING INDICATION）...................................................................22

MUTE............................................................................................................................................23

CALL FEATURES .....................................................................................24

GXV3140 WEB CONFIGURATION INTERFACE......................................25

ACCESSING THE WEB CONFIGURATION PAGES.......................................................................... 25

DEFINITIONS ...................................................................................................................................... 26

STATUS PAGE DEFINITIONS .....................................................................................................26

ADVANCED SETTINGS PAGE DEFINITIONS............................................................................27

MAINTENANCE PAGE DEFINITIONS.........................................................................................30

SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS............................................................33

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.38 [e-mail]

DEVICE MANAGER PAGE DEFINITIONS ..................................................................................39

SAVING THE CONFIGURATION CHANGES...................................................................................... 40

REBOOTING FROM REMOTE ........................................................................................................... 40

CONFIGURATION THROUGH A CENTRAL SERVER ....................................................................... 40

LCD MENU AND FEATURES ...................................................................41

PHONE BOOK FEATURES ................................................................................................................. 41

CALL HISTORY ...................................................................................................................................43

MESSAGES......................................................................................................................................... 44

CALL FEATURES ................................................................................................................................46

WEB BROWSER ................................................................................................................................. 48

MULTIMEDIA ....................................................................................................................................... 50

OFFICE TOOLS................................................................................................................................... 58

SETTINGS ...........................................................................................................................................65

PERSONALIZE....................................................................................................................................69

INFO.....................................................................................................................................................72

SOFTWARE VERSION UPGRADE...........................................................75

UPGRADE VIA KEYPAD MENU ......................................................................................................... 75

UPGRADE VIA WEB BROWSER CONFIGURATION PAGE.............................................................. 75

NO LOCAL TFTP SERVERS ............................................................................................................... 75

CONFIGURATION FILE DOWNLOAD ................................................................................................ 76

RESTORE FACTORY DEFAULT SETTINGS............................................77

RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU .....................................................77

RESTORE TO FACTORY DEFAULT SETTINGS VIA THE WEB INTERFACE .................................. 79

EXPERIENCING THE GXV3140 MULTIMEDIA PHONE ..........................81

ABLE OF FIGURES

T

GXV3140

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

USER MANUAL

Figure 1: Connecting GXV3140 .................................................................................................................... 7

Figure 2: Wall Mount for GXV3140 ............................................................................................................... 7

Figure 3: Phone Stand for GXV3140 ............................................................................................................ 8

Figure 4: Front, Side and Back View of GXV3140........................................................................................ 9

Figure 5：GXV3140 LCD Idle Screen ........................................................................................................ 13

Figure 6: LCD IDLE screen displaying RSS News feed and Stock ............................................................ 13

Figure 7: LCD IDLE screen displaying Calendar and Weather forecast..................................................... 14

Figure 8：GXV3140 Keypad.......................................................................................................................17

Figure 9: Web Browser Interface for GXV3140 .......................................................................................... 25

TABLE OF TABLES

GXV3140

Table 1:GXV3140 Connectors ...................................................................................................................... 7

Table 2: GXV Key features at a glance ......................................................................................................... 9

Table 3：GXV3140 Hardware Specification ............................................................................................... 10

USER MANUAL

Table 4：GXV3140 Technical Specifications .............................................................................................. 10

Table 5：LCD Icon Definition...................................................................................................................... 14

Table 6：GXV3140 Keypad definition......................................................................................................... 17

Table 7: Call Features ................................................................................................................................. 24

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

WELCOME

Thank you for purchasing the Grandstream GXV3140 IP Multimedia Phone. The GXV3140 is designed for

the high-end enterprise market and is easy to use and configure. It supports a broad range of audio codecs

and H.264，H.263/H.263+ video codecs. Based on the SIP standard, it is interoperable with 3

platforms. The GXV3140 takes full advantage of VoIP technology to allow plug and play communication

anywhere in the world.

This user manual will help you to understand how to configure and manage your GXV3140 IP Multimedia

phone. It will also show you how to fully utilize features such as quick installation, conference calling, and

Direct IP calling.

GXV3140 Overview

The GXV3140 is a next generation SIP-based IP Multimedia phone that supports a selection of high quality

audio codecs and is compatible with the H.263/H.263+/H.264 video codecs. The GXV3140 supports high

quality real-time video transmission on a 4.3” TFT color LCD even when under low bandwidth conditions

(32kbps-1Mbps). The VGA camera’s lens is adjustable to allow high quality video conferencing.

The GXV3140 embodies a sleek and elegant industrial design. The advanced telephony and video

features, interoperability with third party SIP products and ease of use makes it an ideal IP Multimedia

product for both the enterprise and consumer markets alike.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this

product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

• This document is subject to change without notice.

available for download @

http://www.grandstream.com/user_manuals/GXV3140_User_Manual.pdf

The latest electronic version of this user manual is

rd

party SIP

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any

•

purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

INSTALLATION

EQUIPMENT PACKAGING

The GXV3140 package should include:

1. One GXV3140 Phone Main Case

2. One Handset

3. One Phone Cord

4. One Universal Power Supply

5. One Ethernet Cable

6. One Phone Stand

7. One Headset Dongle

8. One Quick Start Guide

SAFETY COMPLIANCES

The GXV3140 phone complies with FCC/CE and various safety standards. The GXV power adapter is compliant

with the UL standard. Only use the universal power adapter provided with the GXV package.

The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters.

WARRANTY

If you purchased your GXV from a reseller, please contact the company where you purchased your phone for

replacement, repair or refund.

If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service

Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream

reserves the right to remedy warranty policy without prior notification.

Warning: Please do not use a different power adapter as this may damage your phone. This type of

damage is not covered by the warranty.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

CONNECTING THE GXV3140 IP MULTIMEDIA PHONE

Figure 1: Connecting GXV3140

Table 1:GXV3140 Connectors

1 SD Card Slot SD Card Slot

2 USB Port USB devices may be connected via the USB port. For example, you can

connect a USB flash drive to save captured pictures or use a USB keyboard

or mouse for the built-in web browser.

3 Headset Jack 3.5mm headset connector port

4 RCA Video/Audio

Jacks

5 RJ11 Jack Phone handset connector port

6 PC Ethernet Port 10/100Mbps RJ-45 port connecting to PC

7 Network Ethernet

Port

8 Power Jack 12V DC Power connector port

WALL MOUNT

The GXV3140 can be mounted on the wall; there are two slots on the back of the phone for wall mounting.

See Figure 2 on the next page.

Figure 2: Wall Mount for GXV3140

Voice/video output port which can be connected to external peripherals (e.g.

TV).

10/100Mbps RJ-45 port connecting to Ethernet

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

The phone can be mounted on the wall via the two slots on the back of the phone.

PHONE STAND

The GXV3140 can also be placed on the table via the phone stand. The GXV3140 has two positions for

the stand on the back of the phone; each position supports a different angle.

Figure 3: Phone Stand for GXV3140

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

PRODUCT OVERVIEW

Figure 4: Front, Side and Back View of GXV3140

Table 2: GXV Key features at a glance

Open Standards

Compatible

Interfaces

Extraordinary Audio

Quality

Extraordinary Video

Quality

Advanced Video

Features

Feature Rich Traditional audio features: Caller ID, Call Waiting, Call Holding, Call Transfer,

SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A

record and SRV), DHCP, PPPoE, TFTP, NTP

100Mbps Ethernet Ports，1 USB（2.0）port，3.5mm headset port.

2 10/

Advanced DSP for audio，Silence Suppression，VAD,CNG,AEC,AGC

Supports real-time video H.263/H.263+ and H.264 codec under low bandwidth

(32kbps-1Mbps).

4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens

(perpendicular), Advanced VGA lens, auto focus, auto exposure, zoom (2x

optical 2x digital), Camera Block, PIP(Picture-in-Picture) and still picture

capture/store.

Do-Not-Disturb, Mute, Automatic dial.

Built-in web browser, RSS news, Stock market update, Weather forecast,

Internet Radio, Media Player, Picture browser, Games, Calculator, Alarm clock,

IM chat, Document Manager etc…

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Advanced Functionality Support for multiple lines, conferencing, headset, Intercom, AES encryption.

Table 3：GXV3140 Hardware Specification

Ethernet Port Dual switched 10M/100M auto-sensing Ethernet ports

LCD 4.3” digital TFT color LCD

Camera

Tilt Capable 1.3M pixel CMOS camera with privacy shutter(VGA）

Auxiliary Ports

RCA Type Stereo & Media output port，3.5m headset port，1 USB port，1 SD

card reader

Exterior

Black ABS plastic，30 buttons

Universal Power Supply

Input：100-240V AC

Output：12V DC，1.2A

US/Euro/UK/Australian style plug available.

Dimension 7.87x7.32x1.57in/200x286x40mm

Weight 1.87lb /0.85Kg

Operating Temperature 32-104° F/0°–40°C

Humidity 10-90% Non-Condensing

Compliance FCC/CE/C-Tick

Table 4：GXV3140 Technical Specifications

Lines Three individual SIP accounts

Protocol Support SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,

ICMP, DNS, DHCP, NTP/SNTP, TFTP.

Display 4.3” digital TFT color LCD with 480x272 resolution

Function Keys

4 programmable soft keys: F1，F2，F3，F4. Line, mailbox, phonebook, mirror,

call transfer, hold, conference, dial/send, speakerphone and five navigation

keys.

Network Interfaces Dual switched 10M/100M auto-sensing Ethernet ports, USB 2.0 port, 1

audio/video output port (to synchronously output video to TV), headset jack.

Device Management

Layer 2 QoS (IEEE 802.1p/Q tagging-VLAN and Layer 3 QoS (DiffServ); Web

interface or via secure (AES encrypted) central configuration file for mass

deployment, keypad & adjustable 4.3 inch digital TFT Color LCD, Auto/manual

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

provisioning system, GUI interface, phone book, remote software

(TFTP/HTTP) upgrade for deployed devices including those behind a

NAT/firewall.

Provisioning Support for automatic NAT/firewall traversal & remote automatic software

upgrade and security, providing end-users with “zero configuration” and true

“plug-and-play” functionality.

Support for remote configuration monitoring and syslog.

Configuration through LCD, web browser or an external configuration file.

Support for IETF STUN NAT traversal and symmetric RTP;

Static IP or DHCP.

Audio Features

Full duplex speaker，advanced DSP；

Support G.723.1，G.729A/B,G.711μ/A (PCMU/PCMA), G.726-

DTMF（In-audio, RFC2833，SIP Info）；

Silence suppression，VAD ，CNG，AGC，masking for packet loss/delay；

AEC，AGC for Speaker；jitter buffer protocol

Video Features Support for Jitter Buffer delay and packet loss concealment to enhance audio

and video quality.

Support for H.263/H.263+ and H.264 real-time video codecs（CIF or QVG）up

to 30frames/sec, which ensures high quality video transmission even under

low bandwidth conditions (32kbps-1Mbps)；

4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens

(perpendicular), advanced VGA CMOS camera and sensor；

anti-flickering of images，auto focus，auto exposure，zoom (2x optical 2x

digital ), PIP(Picture-in-Picture) , audio mute, camera block，call log，video

phone book；screensaver，still picture capture/store（VGA），visual voice

message indicator

Call Handling Features Caller ID, call waiting ID, call waiting/flash, call transfer, call holding, call

forwarding, Do-Not-Disturb, three-way conference, redial, automatic dialing on

off-hook, automatic answering, call records, volume control, voice message

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

waiting indicator, downloadable custom ring tone.

Private header support for anonymous calls.

Caller ID（Privacy）

Firmware Upgrade Configuration file authentication (before accepting changes);

TFTP/HTTP upgrade support, allows users to specify different URLs for the

server to download from.

Advanced Server

Features

DNS SRV support, SIP server failure transfer, message waiting indicator and

custom screensaver.

Security

MD5 and MD5-sess DIGEST encoding and authentication；

Security protection: SIP over TLS and SRTP.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

USING THE GXV3140 IP MULTIMEDIA PHONE

LCD

When the phone is idle, the LCD screen will look similar to the figure below (The extension number may be

different from case to case, depending on the network environment and the settings):

Figure 5：GXV3140 LCD Idle Screen

Press the F2 button underneath “Switch Screen” to switch to another display screen. (Shown in figure

below):

Figure 6: LCD IDLE screen displaying RSS News feed and Stock

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.38 [e-mail]

Press F2 again to switch to a display screen that displays the calendar and weather forecast.

Figure 7: LCD IDLE screen displaying Calendar and Weather forecast

Table 5：LCD Icon Definition

Type Icon Definition Note

Connected to the network

Failed to connect to the network,

Network

the icon will flicker between yellow

and gray.

Line 1 Status

Line 1 is registered

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Line 1 is not registered The Account and line

status are separate.

Line status will only

show busy or idle.

Line 2 Status

Line 3 Status

Call related

Line 1 is busy If Line 1 is in a call

Line 2 is registered

Line 2 is not registered

Line 2 is busy If Line 2 is in a call

Line 3 is registered

Line 3 is not registered

Line 3 is busy If Line 3 is in a call

Account 1 Auto Answer

Account 2 Auto Answer

Account 3 Auto Answer

Account 1 Call Forward

Account 2 Call Forward

Account 3 Call Forward

If configured to forward

calls: unconditional

forward, forward when

busy or forward on no

answer

Call Volume

Volume setting, ranges from 0-9.

The nine icons represent different

volume levels.

…

Ring Volume

Ring volume, ranges from 0-9

….

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Phone Status

Camera disabled.

Do-Not-Disturb (DND)

Missed Call. If there is a new

missed call, the icon will flicker.

Screen Layout Icon

Audio Output

Mute

First Desktop（Small Layout）

Second Desktop（Small Layout）

The Small layout can be

selected in the

Personalize/Screen

Layout menu.

First Desktop（Big Layout）

The Big layout can be

selected in the

Second Desktop（Big Layout）

Personalize/Screen

Layout menu.

Third Desktop（Big Layout）

The headset is in use and is off

hook.

The headset is plugged in.

The phone is on speaker.

The handset is off hook.

IM

IM is not logged in

The icon is displayed at

the right hand-side of

the status bar.

IM is logging in; the icon will flicker

between blue and gray.

There is a new message on IM.

The icon will flicker between blue

and yellow.

Applications

Text message. The icon will flicker

if there is a new unread text

message.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Alarm clock

External devices

Media（music/video）Player

The icon is displayed at

the right hand-side of

the status bar.

Internet radio The icon is displayed at

the right hand-side of

the status bar.

Web browser The icon is displayed at

the right hand-side of

the status bar.

SD card

USB flash drive.

USB keyboard

USB mouse

Figure 8：GXV3140 Keypad

Table 6：GXV3140 Keypad definition

Key Definition

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

4 function/soft keys that correspond to the functions displayed on the LCD.

Line/Account selection. Three independent SIP accounts may be configured, and

the Line button can be used to choose the line/account to be used.

Retrieve video/voicemail message or other messages.

Phonebook

Standard telephone keypad. The # key can act as a send key.

In the input mode, if an English alphabet needs to be entered, press the

corresponding numerical key multiple times.

For example, if the user wishes to enter B, press 2 three times; if the user wishes

to enter Y, press 9 four times.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Camera Loopback button. This button Enables or Disables the camera display on

the local LCD.

Call Transfer: Allows the user to transfer a call to another extension or number.

Places the call on hold

Conference button - connects the caller/callee to the conference

Sends a new number or redials the last number dialed.

Turns the Speaker ON or OFF.

Navigation Buttons: These arrows keys serve as up/down/left/right button when

used in the GXV3140’s menus. The middle button is used as the submit/select

button.

When the phone is idle, the up and down arrow can be used to increase/decrease

the volume.

MUL TIPLE SIP ACCOUNTS AND LINES

The GXV3140 supports up to 3 independent SIP accounts. Each account may have separate SIP servers,

usernames and NAT configurations. Press the LINE button to view the status of the 3 lines and press the

corresponding FUNCTION button to select the account to use for dialing out. When the phone is off-hook,

press the LINE button to switch between different SIP accounts.

For example, let’s say that you configure 3 SIP accounts: Account1, Account2, and Account3. The

registration status of each account is displayed on the desktop. If the account is registered, the icon next to

the account will be in yellow and purple. If the account is not registered, the icon next to the account will be

gray with a red cross on it. When all the accounts are registered, press F1 to select Line 1, the user should

hear a dial tone and the LCD will display Account1. Furthermore you can press F2 to select Line 2, or

press F3 to select Account3. When the user presses the FUNCTION button, they will hear a dial tone and

can start entering the number that they wish to call.

Incoming calls through the three accounts will try to use the corresponding line. If this line is busy, the icon

for the line (top-left hand corner) will be green. When a call comes in and the line is busy, the next idle line

will be used while the icon for that line will flicker between blue and green.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

HANDSET, SPEAKER AND HEADSET MODE

The GXV3140 allows users to switch from the handset to speaker or headset by pressing the Hook Flash,

the Headset FUNCTION button or the SPEAKER Button.

MAKING A CALL

There are several ways to make a call:

1. Enter the number：

• Take the handset off hook or use the speaker/headset，press the LINE button and select the

desired account/line by pressing the corresponding FUNCTION button.

• A dial tone is given, adjust account if necessary.

• Enter the number

• Press SEND

2. Redial：

When redialing, the phone will use the account that was used to call the last number dialed.

Therefore, if the last number dialed uses the third account, the phone will also use the third

account when redialing.

• When the phone is idle, press the # or the SEND button.

• When using the speaker/headset/handset, press the SEND button.

3. By Call History：

Enter the Menu by pressing the F1 button, and then select “Call history”. The LCD monitor will

display all call history types: “Dialed calls”, “Received calls”, and “Missed calls”. Select the call

history that you wish to view by using the up and down arrow keys and then select the

corresponding FUNCTION button to dial the number or delete the record.

4. By Phone Book：

Enter the Menu by pressing F1, and then select “Phone Book”. The LCD screen will display the

saved records in the phone book. Navigate to the phone book record with the arrow buttons, and

call the number by selecting the FUNCTION button. At the same time, users may browse through

or delete the phone book records.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

5. By Messages:

Enter the Menu by pressing F1, and then select “Messages”. The LCD screen will display the

Message Inbox, Sent messages and Draft messages. Select the message and press F3 for

“Options”, and then select “Dial” to dial out to the number.

6. On-hook Dialing:

Without lifting the handset off the hook, simply dial the number and press F3 to SEND. This

phone will dial the number and the audio will be output via speakerphone. The phone will use the

primary account to dial out.

DURING CALLS

ANSWERING CALLS

1. Single Incoming call：When the phone rings, you can use the headset, handset or speaker to answer

the call. The user may also press the SPEAKER button or the corresponding FUNCTION button for

“Accept” on the LCD screen.

2. Multiple Incoming Calls：Users will hear a call waiting tone while the LCD displays the number of the

caller. At this moment, press the corresponding FUNCTION button for “Accept” to establish a

connection with the new caller. This will put the previous call on hold, and users may press LINE

button to switch between the lines

3. Paging/Intercom: After the phone “beeps”, the call is automatically established through the speaker.

(PBX / IP-PBX required)

CALL HOLD/WAITING

1. Call Hold：Press the HOLD button (

2. Call recover：Press the HOLD button again to return to the call, or press the “Resume” FUNCTION

button.

3. Multiple Calls：Put the current call on hold, press the LINE button to select another line or accept

another call. When the line is busy the user hears a call waiting tone, notifying the user that a call is

waiting.

CALL TRANSFER

1. Blind Transfer: Press the “CALL TRANSFER” button to place the other party on hold. The phone will

display the following message: “Dial Number (Blind) OR Select Line (Attended)”. Dial the extension

number and press F3 for “SEND”. This will transfer the call to the other party immediately.

) to place the call on hold.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

2. Attended Tr a nsfer：Press the “LINE” button to select an idle line to use for attended transfer; this will

place the other party on hold immediately. Dial the number that you wish to transfer to and after

confirmation from the party, press the “CALL TRANSFER” button. The phone will display the following

message: “Dial Number (Blind) OR Select Line (Attended)”. Press the “LINE” button and select the line

on hold.

NOTE:

• To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.

Blind transfer will usually use the primary SIP profile.

• If the user enters the wrong number and wishes to cancel the transfer, just press the “CALL TRANSFER”

button again to cancel the transfer. Or press “HOLD” key to hold the line and redo again

.

3-WAY CONFERENCE

The GXV-3140 supports 3-way conferencing.

1. Initiate a Conference Call: Place the first call on hold by pressing the “LINE” button to call the second

party. Once you establish the call, press the “CONFERENCE” button then select the line on hold to bring

three parties together.

3. Cancel Conference: If after pressing the “CONFERENCE” button, a user decides not to conference

anyone; press the corresponding FUNCTION key for “Cancel” to cancel the conference.

4. End Conference: There are two ways to end a conference. The first way is to press “HOLD”, this

breaks the conference and places both parties on hold, and the user can now speak to individual party by

selecting the corresponding LINE. The second way is to simply hang up and terminate the call.

VOICEMAIL（MESSAGE WAITING INDICATION）

If the blue MWI LED icon is flickering on the upper right hand corner, it means that a new message is

waiting. Press MSG

to retrieve the message (the button needs to be configured). By default,

pressing the MSG button will transfer to the voicemail box of Line1; if the user wishes to enter the

voicemail box of Line 2 or Line 3, the Line should be selected prior to pressing the MSG button. The IVR

prompts the user through the message retrieval process. Select a particular line to see the messages for

that account.

Note: Each of the 3 lines has its own voicemail; the Voicemail number for each number may be set up in

the “Voicemail ID” configuration.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

MUTE

1. During a call, the LCD screen will display “Mute”. Press the corresponding FUNCTION button to mute.

2. After the “Mute” button is pressed, the LCD screen will display “Unmute”, when this button is pressed,

the mute feature is cancelled.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

CALL FEATURES

These are the feature codes for call features. To use the code, select the line you wish to use by pressing

the LINE button and enter these feature codes.

Table 7: Call Features

Code Feature

*30 Block Caller ID (for all subsequent calls)

*31 Send Caller ID (for all subsequent calls)

*50 Disable Call waiting (for all subsequent calls)

*51 Enable Call Waiting (for all subsequent calls)

*67 Block Caller ID (per call): Dial *67 + Phone/Ext. Number (no dial-tone in between).

*82 Send Caller ID (per call): Dial *82 + Phone/Ext. Number (no dial-tone in between).

*70 Disable Call Waiting (per call): Dial *70 + Phone/Ext. Number (no dial-tone in between).

*71 Enable Call Waiting (per call): Dial *71 + Phone/Ext. Number (no dial-tone in between).

*72 Unconditional Call Forward: Dial *72 + Phone/Ext. Number followed by the # key. Wait for a

dial-tone and then hang up (dial-tone means input is successful).

*73 Cancel Unconditional Call Forward: Dial *73 and wait for a dial-tone before hanging up.

*90 Busy Call Forward: Dial *90 + Phone/Ext. Number followed by the # key. Wait for a dial- tone

and then hang up.

*91 Cancel Busy Call Forward: dial *91 and wait for a dial-tone before hanging up.

*92 Delayed Call Forward: Dial *92 + Phone/Ext. Number followed by the # key. Wait for a dial-tone

and then hang up.

*93 Cancel Delayed Call Forward: Dial *93 and wait for a dial-tone before hanging up.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.38 [e-mail]

GXV3140 WEB CONFIGURATION INTERFACE

The GXV-3140’s embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded

HTML pages allows users to configure the IP Multimedia Phone through a Web browser such as

Microsoft’s IE or Mozilla Firefox (Java Script must be enabled)

Figure 9: Web Browser Interface for GXV3140

.

ACCESSING THE WEB CONFIGURATION INTERFACE

The GXV3140 Web Configuration Interface URL is http://Phone-IP-Address, where the Phone-IP Address

is the IP address displayed on the phone’s LCD screen.

To access the phone’s Web Configuration Menu:

• Connect the computer to the same network as the phone.

• Make sure the phone is turned on and shows its IP-address on the LCD display.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

• Open a Web-browser on your computer.

• Enter the phone’s IP-address in the address bar of the browser.

• Enter the administrator’s login and password to access the Web Configuration Menu.

1. The Web-enabled computer has to be connected to the same sub-network as the phone. This can

easily be done by connecting the computer to the same hub or switch as the phone is connected

to. In absence of a hub/switch (or free ports on the hub/switch), please connect the computer

directly to the phone using the PC-port on the phone.

2. If the phone is properly connected to a working Internet connection, the phone will display its IP

address.

This address has the format: xxx.xxx.xxx.xxx, where xxx stands for a number from 0-255. You will

need this number to access the Web Configuration Menu. e.g. if the phone shows 192.168.0.60,
please enter “http://192.168.0.60” in the address bar of your browser.

3. The default login name for the administrator is “admin”, the default administrator password is set

to ”admin.” The default login name for end-users is “user” while the default user password is set

to ”123.”

NOTE: When changing any settings, always SUBMIT them by pressing the SAVE button on the

bottom of the page. You must reboot the phone for the changes to take effect.

DEFINITIONS

This section describes the options in the Web configuration user interface. As mentioned, you can log in

as an administrator or an end-user.

• Status: Displays the System info, Network status and Account status of the phone

• Account (1~3): To configure each of the SIP accounts.

• Advanced Settings: To set Generic settings, Call Features, Ring Tones, Time Settings, Video

Settings, Network Resources and Browser Settings.

• Maintenance: To Set Network Settings, Web Access, Upgrade and Provisioning, SysLog,

Language and Capture Packets

• Device Manager: Device configuration for LCD, Headset, Camera and TV Ports.

STATUS PAGE DEFINTIONS

Status/System Info

Product Model Defines the product model: GXV3140.

Hardware Revision Hardware version number: Main Board, Interface Board

PN Code (Part

Number)

This field contains the product part number

Software Version

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

• Program: This is the main firmware release number, which is always used for

identifying the software (or firmware) system of the phone.

• Boot: Booting code version number

• DSP: DSP code version number

• Base: Base code version number

• Core: Core code version number

• GUI-A, GUI-B: GUI interface version number

System Up Time This field shows system up time since the last reboot.

Status/Network Status

MAC Address The device ID, in HEX format. This is a very important ID for ISP troubleshooting.

Address Type This field shows the type of address configured: DHCP, Static IP or PPPoE.

IP Address This field shows the IP address of the GXV-3140.

Subnet Mask This field shows the subnet mask of the GXV-3140.

Gateway This field shows the Gateway of the GXV-3140.

DNS Server This field shows the DNS Server of the GXV-3140.

NAT Type This field shows the type of NAT configured.

Status/Account Status

Account Shows the status of the 3 accounts

Number Shows the extension number of the SIP account.

SIP Server Shows the URL/IP address and port of the SIP server

Status Shows the status of the account.

ADVANCED SETTINGS PAGE DEFINITIONS

Advanced Settings/Generic Settings

Lock Keypad for

Update

Local RTP Port

The default value is NO. If set to YES, the keypad will be disabled from making

any updates.

This parameter defines the local RTP-RTCP port pair used to listen and transmit.

It is the base RTP port for channel 0. When configured, for audio, channel 0 will

use this port _value for RTP and the port_value+1 for its RTCP; channel 1 will

use port_value+4 for RTP and port_value+5 for its RTCP. For video, channel 0

will use port_value+2 for RTP and port_value+3 for its RTCP; channel 1 will use

port_value+6 for RTP and port_value+7 for RTCP. The default value is 5004

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Use Random Port

When set to YES, this parameter will force random generation of both the local

SIP and RTP ports. This is usually necessary when multiple GXV-3140s are

behind the same full cone NAT. The Default setting is YES. (This parameter must

be set to NO before Direct IP Calling will work)

Keep-alive Intervals (s)

This parameter specifies how often the GXV-3140 sends a blank UDP packet to

the SIP server in order to keep the “pin hole” on the NAT router to open. The

Default setting is 20 seconds.

STUN Server

The IP address or Domain name of the STUN server. STUN resolution results

are displayed in the STATUS page of the Web UI. Only non-symmetric NAT

routers work with STUN.

Default STUN server: stun.ipvideotalk.com

Use NAT IP The NAT IP address used in SIP/SDP messages. This field is blank at the

Default settings. This should ONLY be used if your ITSP requires it.

SSL Certificate This defines the SSL certificate needed to access certain websites.

SSL Private Key This defines the SSL Private key.

SSL Private key

This defines the SSL private key password.

Password

Advanced Settings/Call Features

Disable Call-Waiting The Default setting is No. If set to Yes, the call waiting feature will be disabled.

Disable Call-Waiting

The Default setting is No. If set to Yes, the call waiting tone will be disabled.

Tone

Disable Direct IP Call The Default setting is No. If set to Yes, Direct IP calling will be disabled.

Advanced Settings/Ring Tone

Distinctive Ring Tone

This feature lets you select up to 3 Distinctive Ring Tones that will be played for a

specific Caller ID.

The GXV will ONLY use selected ring tones for particular Caller IDs. For all

other calls, the default system ring tone will be used.

If the server supports the Alert-Info header and standard ring tone set (like

Bellcore) is specified, then the Caller ID field must be left “blank” and the ring

tone will be used based on the info header from the server

Call Progress Tones

Using these settings, users can configure ring or tone frequencies based on

parameters from the local telecom provider. By default, they are set to the North

American standard.

Frequencies should be configured with known values to avoid uncomfortable

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

high pitch sounds.

Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]];

(Frequencies are in Hz and cadence on and off are in 10ms)

ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of silence.

In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON

ms and a pause of OFF ms and then repeat the pattern. Up to three cadences

are supported.

Ring Cadence This defines the ring cadence for the phone. The default setting is: c=2000/4000;

Advanced Settings/Time Settings

NTP Server

This parameter defines the URL or IP address of the NTP (Network Time

Protocol) server. The GXV3140 phone may obtain the date and time from the

server.

The default setting is ntp.ipvideotalk.com .

DHCP Option 42

override NTP server

Select Yes for the user to allow DHCP Option 2 to override the NTP server if

there is one on the LAN. The default setting is NO.

Time Zone This parameter controls the date/time display according to the specified time

zone.

Self-Defined Time

This parameter allows the users to define their own time zone.

Zone

Advanced Settings/Video Settings

Video frame rate

The Default value is 15 frames/second. The video frame rate is adjustable based

on network conditions.

Increasing the frame rate will increase the amount of data significantly therefore

consuming more bandwidth. Lack of bandwidth will impair the video due to

packet loss.

Video bit rate

The Default value is 128 kbps. The video bit rate is adjustable based on network

conditions.

Increasing the video bit rate may improve video quality if the bandwidth permits.

Otherwise the video quality will be impaired due to packet loss

Video Packet Size

The Default value is 1400, range from 100 to 1400.

It is recommended to use 600~800 if you have an Outbound Proxy or Media

Gateway.

Video Rate Control

Frame or TMN8. The Default setting is Frame.

TMN8 is good for bandwidths larger than 384kbps

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Video Frame Skipping

Skips bad video frames as they are received

The Default setting is NO.

Advanced Settings/Network Resources

Weather Update This allows the user to set their preferred location for the weather forecast.

City (Zip Code): Enter the zip code of the city the user wishes to receive weather

updates.

Refresh Interval (m): Set the interval for weather updates.

Degree Units: Lets you specify the temperature to be measured in Fahrenheit or

Celsius.

RSS News Refresh Interval (s): The interval for information refreshing.

Update Interval (m): The interval for information updating.

RSS Feed (1~3): Enter the URL/IP address of 1-3 websites that the user

subscribes to.

Photo Album This allows users to configure their account login for Flickr, the online photo

album service.

Click on “ADD” and the user will be brought to another webpage for username,

password and authorization. The user can choose to delete the account later if

he/she desires.

Last FM The user must register for a Last FM account or have an existing Last FM

account. This setting allows users to configure their account login for Last FM.

User Name: Enter the username for Last FM account.

Password: Enter the password for Last FM account.

Browser Settings

Start Browser on Boot: Start the embedded mini browser in the LCD once the

phone boots up. The default setting is NO.

Browser Homepage: Sets the mini browser homepage.

MAINTENANCE PAGE DEFINITIONS

Maintenance/Network Settings

Address Type This selects the type of IP address assigned: DHCP, PPPoE or Static IP.

PPPoE When PPPoE is selected, the user needs to enter the following: PPPoE Account

ID, PPPoE Password, PPPoE Service Name.

Static IP When Static IP is selected, the user needs to enter the following: IP address,

Subnet Mask, Default Gateway, Preferred DNS Server and Alternate DNS

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Server.

Preferred DNS Server This field sets the preferred DNS server for the user.

Layer 3 Qos This field defines the layer 3 QoS parameter. It is the value used for IP

Precedence, Diff-Serv or MPLS. The Default value is 0.

Layer 2 QoS

802.1Q/VLAN Tag

Layer 2 Qos 802.1p

This field contains the value used for layer 2 VLAN tagging. The Default value

is 0.

This assigns the priority value of the Layer2 QoS packets. The Default value is 0.

Priority Value

Maintenance/Web Access

Access Method This defines the access method for web access: HTTP or secure HTTPS

protocol.

Port This defines the port for web access. By default, HTTP uses port 80 and HTTPS

uses port 443. This field is for customizable web ports.

Admin Password This defines the administrator password for web interface access. Only the

administrator can configure the “Advanced Settings” and “Account x” pages. The

password is case sensitive and the maximum password length is 25 characters.

User Password This defines the user password for web interface access.

Maintenance/Upgrade and Provisioning

Upgrade Via This field allows the user to choose the firmware upgrade method: TFTP, HTTP

or HTTPS.

Firmware Server Path

Defines the server path for the firmware server. It can be different from the

Configuration server which is used for provisioning.

Config Server Path This is the server path for provisioning; it can be different from the firmware

server.

Firmware File Prefix This field enables your ITSP to lock firmware updates. If configured, only the

firmware with the matching encrypted prefix will be downloaded and flashed into

the phone.

Firmware File Postfix This field enables your ITSP to lock firmware updates. If configured, only the

firmware with the matching encrypted postfix will be downloaded and flashed

into the phone.

Config File Prefix This field enables your ITSP to lock configuration updates. If configured, only the

configuration file with the matching encrypted prefix will be downloaded and

flashed into the phone.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Config File Postfix This field enables your ITSP to lock configuration updates. If configured, only the

configuration file with the matching encrypted postfix will be downloaded and

flashed into the phone.

DHCP Option 66

override Server

The Default setting is YES. If DHCP option 66 is enabled on the LAN side, the

TFTP server can be redirected. Please be very careful when configuring this as

the redirection could break the phone if this happens during the firmware

upgrade.

Automatic Upgrade The default value is NO. Choose “YES” to enable automatic HTTP upgrade and

provisioning.

Automatic Upgrade

Interval

Automatic Upgrade

Rule

Defines the interval (in minutes) to check the HTTP/TFTP server for firmware

upgrades or configuration files changes.

Defines the rules for automatic upgrade: Always Check, when F/W suffix/prefix

changes, Skip the Firmware Check.

Authenticate Conf File Authenticate configuration file before acceptance. The Default setting is NO.

Factory Reset Press the RESET button to factory reset the phone.

Maintenance/Syslog

Syslog Server The URL/IP address for the syslog server.

Syslog Level Select the level of logging for syslog. The default setting is NONE.

There are 4 levels: INFO, DEBUG, ERROR and WARNING.

Maintenance/Capture Packet

Capture Trace Press START to start capturing a trace. Press STOP to abort the capture

process.

View Trace Press LIST to view the list of captured traces. It will show the time the trace was

captured. Click on the name to download and view the trace.

Enable Application

Debug

When set to YES, the trace captured will contain debug messages.

The default setting is NO.

Maintenance/Language

Language Selects the language setting for the phone.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS

The GXV3140 has three lines that can configure independent SIP accounts. Every SIP account has an

individual configuration page.

Account/Generic Settings

Account Active Select YES to enable and use the Line.

Account Name The Account name for the user that is displayed on the LCD screen.

SIP Server The IP address of the SIP server or the given domain name of the VoIP service

provider.

SIP User ID User account information provided by the VoIP service provider; normally similar

to a telephone number or an actual telephone number.

Authenticate ID The authenticate ID for the SIP user. It can differ or be the same as the SIP user

ID.

Authenticate password The password that the GXV uses to authenticate with the ITSP (SIP) server.

After it is saved, this will appear as blank for security reasons. The maximum

length is 25 characters.

Voice Mail UserID When this is configured, the user can dial to the voicemail server using the

MESSAGE button. This ID is normally the feature code for Voice Mail.

Name The Caller ID that will be displayed for the account.

User ID is phone

number:

If the Video phone has an assigned PSTN number, this field should be set to

“YES”. Otherwise, set it to “NO”. If “YES” is set, a “user=phone” parameter will

be attached to the “From header” in the SIP request to indicate the E.164

number.

Account/Network Settings

Outbound Proxy

DNS Mode The default is set to A Record. If the user wishes to locate the server by DNS

NAT Traversal This setting decides whether the NAT traversal mechanism is activated. If it is set

IP address or Domain name of the Outbound Proxy, or Media Gateway, or

Session Border Controller. Used by the GXV3140 for firewall or NAT penetration

in different network environments. If a symmetric NAT is detected, STUN will not

work and ONLY an Outbound Proxy will work.

SRV, the user may select SRV or NATPTR/SRV.

to “Yes” and STUN server is configured, the GXV3140 will route according the

STUN server.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

In this mode, the STUN client embedded in the phone will communicate with the

appointed STUN server to examine which type of Firewall/NAT setting is

employed. If the type of NAT detected is Full Cone, Restricted Cone or

Port-Restricted cone, the phone will try to use public IP addresses and port in all

the SIP and SDP messages.

If the “NAT Traversal(STUN)” is configured to be “No, but keep-alive”, the phone

will send an empty SDP packet (without payload data) to the SIP server once in

20 seconds to keep the NAT port open. If an outbound proxy server is used,

please configure this to be “NO”.

Use RFC3581

This configures whether RFC3581 symmetric routing is to be used or not.

Symmetric Routing

Proxy Require Notifies the SIP server that the unit is behind a NAT/Firewall.

Account/SIP Settings

SIP Registration Selects whether or not the GXV3140 will send a SIP Register message to the

proxy; The default setting is YES.

Unregister On Reboot If set to YES, the SIP user registration messages will be cleared on reboot.

The default setting is YES.

Register Expiration (m) This defines the expiration time of the registration in minutes. The default value

is 50 minutes; the maximum value is 65535 minutes (approximately 45 days)

and the minimum value is 5 minutes.

Wait Time Retry

Registration (s)

The wait time for registration retry if registration fails. The default is set to 20

Seconds.

Local SIP Port The local SIP port for sending and receiving data. The default settings for

Account 1/2/3 are 5060/5062/5064.

Subscribe for MWI Default is set to No. When selected, a SUBSCRIBE for Message Waiting

Indication will be sent out periodically.

Session Expiration (s) Session Expiration is the time (in seconds) at which the session is considered

timed out if no successful session refresh transaction occurs beforehand. The

default value is 180 seconds.

MIN-SE (s) The minimum session expiration (in seconds). The default value is 90 seconds.

UAC Specify Refresher As a Caller, select UAC to use the phone as the refresher, or select UAS to use

the Callee or proxy server as the refresher.

UAS Specify Refresher As a Callee, select UAC to use the caller or proxy server as the refresher, or

select UAS to use the phone as the refresher.

Force INVITE The Session Timer can be refreshed using the INVITE or UPDATE methods.

Select “Yes” to use the INVITE method to refresh the session timer

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Enable 100rel Obtains a SIP temporary response (1xx) using PRACK method in order to

support the PSTN network. Request for a reliable temporary response with

100rel tag added to the first message request header.

Caller Request Timer The default setting is Yes. If Yes is selected, the phone will use the session timer

when it makes outbound calls if remote party supports session timer.

Callee Request Timer If Yes is selected, the phone will use the session timer when it receives inbound

calls with session timer request.

Force Timer If Yes is selected, the timer will be activated even if the other party does not

support session timers. If No is selected, the timer will be activated only if the

other party supports the timer. To disable the timer, Caller Request timer, Callee

request timer and Force Timer should all be set to No.

SIP Transport Selects the SIP transport method. There are three types: TCP, UDP and TLS.

Symmetric RTP Selects whether or not RTP is supported.

Support SIP Instance

ID

Validate Incoming

Messages

Selects whether or not SIP Instance ID is supported.

This configuration selects whether or not the incoming messages should be

validated.

SIP T1 Timeout This configures the timeout period for SIP T1. The default setting is 0.5 Seconds

SIP T2 Interval This configures the time interval for SIP T2. The default setting is 4 seconds.

Remove OBP from

The SIP Extension notifies the SIP server that it is behind a NAT/firewall.

route

Account/Codec Settings

Enable Video

--YES：Accepts all incoming video, this is the default setting；

--NO：video is disabled.

DTMF Assigns the mechanism to send DTMF. There are three supported modes: in

audio (with DTMF as audio signals), through RTP and through SIP INFO.

DTMF Payload Type Sends DTMF using RFC2833. The default is 101.

Preferred Vocoder This products supports up to 5 different Vocoders: including G.711(a/μ)

（PCMU/PCMA）,GSM,G726-32k,G.723.1,G.729A/B and iLBC

When this has been configured, the system will select the preferred vocoder

from the list and the same order is sent with the SDP messages.

The user can change the preferred vocoder priority order by toggling with the up

and down buttons. It is recommended to use the default setting “PCMU”; if other

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

vocoders are chosen, there could be an audio transmission error.

Preferred Video Coder

Selects the preferred video codec between H.264，H.263 or H.263+. It is

recommended to use H.264

H.264Payload type Selects the dynamic H.264 codec payload type (ranges from 96-127). The

default setting is 99

H.263+ Payload type Selects the H.263+ codec payload type (ranges from 96-127). The default

setting is 103

SRTP Mode Select to Enable SRTP mode. The default is set to Disable.

Silence Suppression This controls the G723/G729 silence suppression/VAD. If set to YES, when no

audio is detected, the phone will send a small number of VAD packets (instead of

audio packets). If Set to NO, this feature is disabled. The default setting is NO.

Voice Frame per TX This configures the number of voice frames transmitted per packet. (It is

recommended to set this based on the Ethernet IS packet limitation – 1500 Byte

or 120kb/s)

When configuring this, it should be noted that the “ptime” value for the SDP will

change with different configurations here. This value is related to the codec used

and the actual frames transmitted during the in payload call.

For example: if the codec is configured to be G.723 and “Voice Frames per TX” is

set to 2. Then in the INVITE request, the “ptime” value for SDP will be 60 ms.

This is because the G723 voice frame is 30 ms. Similarly, if the setting is 2 and

the codec is G729 or G711 or G726, the “ptime” value for SDP in the INVITE

request will be 20 ms.

If the voice frames per TX configuration exceeds the maximum value allowed,

the phone will choose the preferred codec and use the maximum value allowed.

The maximum values: For PCM is 0 frames (x10ms) ; for G76 is 20 frames (x10

ms); for G723 is 32 frames (x30 ms); for G728/G728 is 64 frames (x10ms) and

64 frames (x2.5 ms) respectively.

Adjusting these values will also change the jitter buffer. The phone has an

algorithm for setting the jitter buffer and the jitter buffer rate is around 20-200ms.

For end-users, it is recommended to use the default setting, as incorrect settings

may influence the quality of audio.

G723 Rate This defines the encoding rate for G723 vocoder, and can be 6.3Kb/s or 5.3Kb/s.

Please confirm with your service provider.

Jitter Buffer Type Users can select either Fixed or Adaptive based on network conditions. The

default is Adaptive.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Jitter Buffer Length User can select Low, Medium, or High based on network conditions. The default

is Medium.

Account/Call Settings

Dialing Prefix Sets the prefix added to each dialed number.

Dialing Plan Dial Plan Rules:

1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d

2. Grammar: x - any digit from 0-9;

a) xx+ - at least 2 digit numbers

b) xx. - only 2 digit numbers

c) ^ - exclude

d) [3-5] - any digit of 3, 4, or 5

e) [147] - any digit of 1, 4, or 7

f) <2=011> - replace digit 2 with 011 when dialing

g) | - the OR operand

• Example 1: {[369]11 | 1617xxxxxxx}

Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617

• Example 2: {^1900x+ | <=1617>xxxxxxx}

Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit

numbers

• Example 3: {1xxx[2-9]xxxxxx | <2=011>x+}

Allows any number with leading digit 1 followed by a 3 digit number, followed by

any number between 2 and 9, followed by any 7 digit number OR Allows any

length of numbers with leading digit 2, replacing the 2 with 011 when dialed.

3. Default: Outgoing – {x+}

Allow any length of numbers.

Example of a simple dial plan used in a Home/Office in the US:

{ ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }

Explanation of example rule (reading from left to right):

• ^1900x. - prevents dialing any number started with 1900

• <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by

dialing

7 numbers and 1617 area code will be added automatically

• 1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11 digits

length

• 011[2-9]x. - allows international calls starting with 011

• [3469]11 - allow dialing special and emergency numbers 311, 411, 611 and 911

Note: In some cases where the user wishes to dial strings such as *123 to

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

activate voice mail or other applications provided by their service provider, the *

should be predefined inside the dial plan feature. An example dial plan will be:

{ *x+ } which allows the user to dial * followed by any length of numbers.

Early Dial The default setting is NO. Only use this if the proxy supports the 484 response.

Refer to Use Target

Contact

The default is NO. If set to YES, then for Attended Transfer, the “Refer-To”

header uses the transferred target’s contact header information.

Auto Answer The default setting is NO. If it is set to YES, the GXV3140 will play a “beep”

sound and answer the phone automatically on the speaker.

Send Anonymous If set to YES, the “From” header in the outgoing SIP messages will be set to

anonymous to block the caller ID from displaying. The default setting is NO.

Anonymous Call

Rejection

The default setting is NO；If set to YES，any anonymous call will be rejected（with

486Busy message）

Account Ring Tone There are four ring tones to choose from:

1 system ring tone: After selecting this, all calls will have the same ring tone.

3 custom ring tones: The phone will have different ring tones according to the

caller.

Special Feature The default setting is Standard; different features can be selected depending on

the user needs.

Enable Call features The default is set to YES. If set to NO, the call features are disabled.

Call Forward

Sets the number to forward to unconditionally.

Unconditional

Call Forward When

Sets the number to forward to when busy.

Busy

Call Forward When No

Sets the number to forward to when no answer.

Answer

Delayed Call Forward

Wait Time (s)

No Key Entry Timeout

(s)

The wait time before transferring the call to another extension or to voicemail;

the default setting is 20 seconds.

Defines the time out duration on no key entry.

Default setting is 4 seconds.

Use # as Dial Key Selects whether or not # is used as Send.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

DEVICE MANAGER PAGE DEFINITIONS

Device Manager/ LCD

Screen Saver Timeout

(m)

Screen Saver Interval

(s)

LCD Auto Power Off

Time (m)

Device Manager/HeadSet

Headset TX Gain (dB) Transmission gain. It’s a headset setting to control the voice intensity

Headset RX Gain (dB) Receive gain. It’s a headset setting to control the voice intensity.

Device Manager/Camera

Zoom mode

Exposure Select the desired Camera Exposure mode based on surroundings. The default

This sets the lapsed idle time needed for the screen saver to appear. The default

setting is 5 minutes.

The screen saver is a picture slide show. This defines the frequency to change
the picture on the screen for the screen saver.

The default setting is 10 seconds.

This defines the lapsed idle time needed for the LCD to power off automatically

in order to save power. The default setting is 15 minutes.

Select the desired camera zoom mode (Tele, optical, digital). Can adjust local

video zoom either in mirror mode or during the call (on the fly) by pressing the

Left or Right Arrow Key

setting is set to Auto

Color Mode Select the desired Camera Color Mode (Color or Monochromatic). The default

setting is set to Color

White Balance Select the desired Camera White Balance to be automatic or Fixed. The default

setting is set to Auto

Lens Correction

Device Manager/TV Output

TV Output Select the desired TV Output type (PAL or NTSC).

Correct Camera Lens noise. Default is set to YES.

It is recommended to set this parameter to YES to reduce camera lens noise and

improve video quality.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

SAVING THE CONFIGURATION CHANGES

After users makes changes to the configuration, press the “Save” button in the Configuration Menu. The

web browser will then display a message window to confirm the saved changes. Reboot the phone for the

new settings to take effect

.

REMOTE REBOOT

Press the “Reboot” button at the top right-hand corner of the configuration menu to reboot the phone

remotely. The web browser will then display a message window to confirm with the user if they wish to

reboot the phone or not. Click on “Yes” and the phone will reboot. Wait 30 seconds to log in again.

CONFIGURATION THROUGH A CENTRAL SERVER

The Grandstream GXV3140 can be automatically configured from a central provisioning system.

When the GXV3140 boots up, it will send TFTP or HTTP request to download a configuration file,

“cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXV3140.

The configuration data can be downloaded from the central server via TFTP or HTTP/HTTPS. A service

provider or an enterprise with larger deployments of Grandstream devices can easily manage the

configuration and service provisioning of individual devices remotely from a central server.

Grandstream has a central provisioning system called GAPS (Grandstream Automated Provisioning

System). GAPS supports automatic configuration of Grandstream devices. GAPS uses enhanced (NAT

friendly) TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with

each individual Grandstream device.

Grandstream provides GAPS service to VoIP service providers. GAPS can be used for either simple

redirection or with certain special provisioning settings. At boot-up, Grandstream devices by default point

to the Grandstream provisioning server (GAPS). Based on the unique MAC address of each device, GAPS

will provision the devices with redirection settings so that they will be redirected to customer’s TFTP or

HTTP server for further provisioning. Grandstream also provides the GAPSLITE software package which

contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device

configuration files.

The GAPSLITE configuration tool is now free to end users. The tool and configuration templates are

available for download from http://www.grandstream.com/configurationtool.html

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

LCD MENU AND FEATURES

The GXV3140 has a user-friendly LCD Menu and multiple features that provide the users with convenient

tools/applications for both work and personal entertainment. In other words, the GXV3140 acts as your

personal assistant in many different ways. The LCD MENU and Features will be explored in more detail

below.

PHONE BOOK FEATURES

Users can manage their contacts through the phone book. The phone book supports features such as

adding, deleting, modifying contacts as well as downloadable phone book from the TFTP/HTTP server. To

access the phonebook, the user can select the OK button or F1 (soft key corresponding to MENU) to

access MENU and select Phonebook. The user may also access the phonebook with the Phonebook

button on the phone.

Select the Phone book to display the figure below:

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.38 [e-mail]

As shown in the figure above, every contact contains an Extension number, Phone number, Mobile number,

Fax number and the group it belongs to. On the lower right hand corner, it shows that the total capacity of

the phone book is 500 contacts, as well as the number of used contacts. The user may dial the contact by

pressing F1, and can search for a contact by pressing F2. When searching, the user needs to enter the

user name to search and press OK to confirm. Press F3 to access “Options”, shown in the figure below:

As shown in the figure above, Select “New” to add a new contact; Select “Edit” to modify an existing entry.

The screen will display the figure below. Users can add the entry to the phonebook and associate a

picture taken by the screenshot feature as a thumbnail image for the contact.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

In “Options”, select “Delete” to delete the contact, select “Delete All” to delete all of the contacts in the

phone book; Select “Download” and the screen will display the following:

In order to complete the download of a phonebook from a server, users should configure the Download

mode and the URL/IP address of the Download server. After it is configured, select the “Download” button

next to “Download now” to start downloading.

Note: If the user is downloading from a local server, please ensure that the TFTP/HTTP settings are

correct.

CALL HISTORY

Users may access the call records of the phone through the Call History. The Call History allows the user

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

to view and manage all calls (Dialed, Received, and Missed). Access the MENU by selecting F1 and select

Call History, as shown in the figure below:

Press F1 to Select the Call History, and you will enter a screen similar to the one below:

As shown in the figure above, each user can choose to Dial, Save or Delete a Call Record. The Dial option

will allow you to perform a re-dial or dial out to the number. The Save option will save the number to the

phone book.

MESSAGES

The message feature is a text message feature (only English is supported at the moment). If two

GXV3140s are registered on the same SIP server, text messages can be sent/received between the two

parties. Similarly, if other IP products support this feature, the text message feature can also be used to

send/receive messages between the device and the GXV3140. To access this feature, press F1 to select

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Menu and then select Messages (as shown in the figure below):

Press F1 to Select Messages. The screen should look similar to the one below:

As shown in the figure above, users can create, view and manage their messages. When the user presses

F3 to select “Options”, the user can dial the number of the sender, save the number of the sender, or delete

the message(s).

When the user receives a message, the following notification will show up on the LCD screen:

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Press F3 to Select OK. This will open the message for the user to view.

As shown in the figure above, the users can choose to “Reply”, “Forward” or “Delete” the message.

CALL FEATURES

The Call Features menu allows the user to configure Call Forwarding methods (Forward unconditionally,

Forward when busy, Forward on no answer) and other features such as Auto-Answer, Call Waiting and

DND. Users can configure the three accounts to different call forwarding schemes. To access call features,

select F1 for MENU and select Call Features (as shown in the figure below):

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Press F1 to Select Call Features and the following screen will be displayed:

Other features include configuration for Auto Answer, Do Not Disturb, Call Waiting, Call Waiting Tone, and

Direct IP Call (as shown in the figure below):

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

After the settings are configured, select “Save” to save and activate the settings.

WEB BROWSER

The GXV3140 provides users with a full HTML Web Browser for internet browsing. This is accessible by

pressing the F1 button to load the MENU, and then select Web Browser (as shown in the figure below):

After selecting OK, it may take several seconds to load the web browser. The LCD screen should look like

the figure below when the web browser is loading:

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

When the web browser has finished loading, a default page displaying “Hello, welcome to GXV3140”

shows up on the screen.

Users can then press F4, corresponding to the “Options”, to move “Forward” and “Backward” on web

pages. By selecting “URL” under “Options”, the user can enter the URL of a website. The user can press

the F3 button which corresponds to the Tab option to toggle the curser. Similarly, users can choose

“Zoom“ under “Options” to zoom in and zoom out of a webpage. Select “Exit” to exit the web browser. The

figure below shows the screen of the web browser while visiting a website:

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

MULTIMEDIA

The GXV3140 provides Multimedia applications such as Internet Radio, Media player, Photo viewer, Photo

album, Gstris and Online Music.

Press F1 to select the MENU and scroll to Multimedia (as shown in the figure below):

Select Multimedia by pressing the OK button or “Select”. The multimedia features are shown in the

figure below:

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z INTERNET RADIO

As shown in the figure above, select F1 or OK to load the Internet Radio application. The channels are

divided into the following categories: My Favorites, Talk Channels, Music Channels, Sports Channels,

Ethnic Channels and Local Radio. The users may select the channels according to their preferences.

The screen will look like the figure below:

As shown in the figure above, users can then press the F1 button to adjust the volume.

From the “Options” button (F3), users can "Open an URL" or "Open URL list" for other Internet Radio

stations. The user may also Play/Stop, Mute and Minimize the Internet radio.

The user can press F4 to Exit the Internet Radio application.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

In addition, users may configure “My Favorites” by pressing F2 button for “Control”. This would bring

out a toolbar, where users can add/delete/modify and navigate through the “My Favorites” playlist (As

shown in the figure below).

z MEDIA PLAYER

The GXV3140 Media Player allows users to play music files through the GXV3140. To access the

Media Player, select MENU->Multimedia-> Media Player. (As shown in the figure below):

Press the OK button or F1 to select the Media Player.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

As shown in the figure above, press F1 to adjust the volume of the media player (Navigate by using

the Up and Down buttons). Press F2 to enable the “Tab” option, this allows the user to move the

cursor between the four buttons: “Previous”, “Play”, “Stop” and “Next”.

Press F3 for “Options”. Users can perform the following operations on the playlist: Add, Remove, Up,

Down, Delete and Save. Users can also select the channel for output: Headset, Speaker and Stereo.

Configurations such as Loop Play, Full Screen, Mute and Minimize can also be found here. Press F4

to exit.

z PHOTO VIEWER

The GXV3140 features a Photo Viewer which allows users to conveniently view their photos. This is

accessible through Menu->Multimedia->Photo Viewer (as shown in the figure below).

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Press the OK button or F1 to Select the Photo Viewer. After the application loads, the user may select

to view pictures from different folders:

The screen will look similar to the figure below when the user loads any picture from a folder (For

example, open the first picture from the “screenshot” folder).

Users can choose F1 or F2 to select the “Previous” or the “Next” picture. Press F3 for “Options”,

Users can also Zoom, Rotate (Clockwise, Counter Clockwise), Flip (Vertical Flip, Horizontal Flip) the

picture as well as display the pictures in a slideshow.

z PHOTO ALBUM

Users can upload, view, or search for photos from online photo albums. The photo album can be

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

accessed by selecting MENU->Multimedia->Photo Album (as shown in the figure below):

Press F1 to “Select” Photo Album. After the Photo Album is loaded, the following screen will appear;

the user can choose which online photo album to use and press Start to begin activating it.

Users must register for an account with a photo album service provider (i.e. Photobucket, Flickr,

Phanfare) or use an existing account. For example, when Flickr is selected, users will need to “Add”

an Account before they can upload local photos, view online photos and search for photos on Flickr.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z GSTRIS

The GXV3140 provides interactive games for your entertainment. Under Menu->Multimedia,

choose Gstris (As shown in the figure below).

Access the Gstris application by pressing F1 (corresponding to Select) or the OK button. Press the F1

and F2 to start/stop or pause the game (as shown in the figure below).

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z ONLINE MUSIC

The GXV3140 also provides an Online Music streaming application. Users must have a pre-existing

account with LastFm before listening to online music through the GXV3140. Users can also select

their preferred music genre and listen to it online. To access the Online Music, select

MENU->Multimedia-> Online Music (as shown in the figure below):

Press F1 to “Select” Online Music. After the application loads, the user must first set up their account

by accessing Options-> Settings, where the username and password for LastFM will be prompted.

The user can then select the musical style that they prefer from the list of available musical styles.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Press F1 to adjust the volume (see the figure above) and press F3 for “Options”. In “Options”, there

are several settings: the Play/Stop option will control the music, the Next option will skip the current

song and play the next one, the Output option allows you to choose the output channel (Headset,

Speaker, Stereo), Mute and Minimize.

OFFICE TOOLS

The GXV3140 provides a collection of useful office tools for users and can be accessed via MENU.

These include the following features: Calendar, Alarm Clock, Weather Update, RSS News and Stock

update.

These features will be introduced in more detail below:

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z CALENDAR

This feature includes adding an event to the calendar, and can be accessed by pressing the F1 button

corresponding to the “Add an event” option on the LCD (as shown in the figure below).

As seen in the figure above, users can press F1 to “Add New Event”, where events such as birthdays

may be added to the calendar. Press F2 for “Tab”, this allows the curser to move from

year/month/date on the calendar, so that the date can be adjusted accordingly. Press F3 for “Options”,

where users may view, delete or delete all events. Press F4 to exit the calendar.

z ALARM CLOCK

The GXV3140 provides users with a flexible alarm clock application. This application allows users to

configure a custom alarm tone and configure the alarm time in detail to suit their needs (as shown in

the figure below):

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z CALCULATOR

The GXV3140 also includes a Calculator application. To operate the calculator, press the

corresponding number on the keypad. The arithmetic operations (e.g. add, subtract, multiply,

divide) are defined by the corresponding arrow buttons.

z WEATHER UPDATE

The GXV3140 also includes a weather updates application that provides users with the most up to

date information on the weather forecast. Users may set the City (Zip code) to display the

weather update for that particular city. In addition, users may also define the refresh interval time

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

(in minutes) and the preferred temperature units.

z RSS NEWS

The GXV3140 allows users to subscribe to different RSS feeds. The GXV3140 supports up to 3

customized feeds (as shown in the figure below). The user is able to subscribe to news that is

relevant to the topic of interest. You can also configure the refresh time of the RSS feeds:

z DIRECT IP CALL

Another key feature supported on the GXV3140 is Direct IP Calling. In the IP address field, enter

the IP address of the other party and press the F3 key which corresponds to the “SEND” option on

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

the LCD as shown in the next figure:

z IM

The GXV3140 provides support for the following Instant Messaging services: Google Talk, MSN,

QQ and Yahoo. Users must have a pre-existing account in order to start using the Instant

Messaging feature. Users may manage their accounts by going to Options->Accounts->Manage

Accounts (as shown in the figure below).

Users will be prompted for login information for the Instant Messaging service of their choice as

seen in the figure below. After the user logs in, they can begin to use the instant messenger to

chat to their contacts online.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z FILE MANAGER

The GXV3140 provides a file manager as a tool to manage files such as music, pictures and

documents. Users can manage their documents efficiently through the File Manager. As shown in

the figure below, users can access different folders to manage their files. Ringtones and screenshots

are stored in separate folders. If a USB device is connected, its contents will also be displayed in the

File Manager.

Users can copy files by pressing Options-> Copy, and after copying they can choose to paste the

files to the desired directory by selecting Options-> Paste.

z STOCKS

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

The GXV3140 includes a Stock Market monitoring application that conveniently retrieves current

information regarding the stock market.

As shown in the figure above, the users can use the “Add Stock” option by pressing F1. This adds a

new stock to the list after you enter the stock symbol.

Users can refresh the contents by pressing F2 for ‘Refresh” and press F3 for “Options” to delete or

delete all stocks. Also, in Options->Settings, users can define the refresh interval, update interval,

color option and enable/disable images.

z CURRENCIES

Users can use this feature to perform currency conversions. Users must enter the currency to convert

from as well as the currency to convert to. Pressing F3 selects “OK” and starts the conversion process

(as shown in the figure below):

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

SETTINGS

The System Settings allow users to configure settings for Accounts, Network, Time, Display,

Maintenance and the Camera. To access the system settings, press F1 to open the MENU and select

Settings.

z ACCOUNTS SETTINGS

This menu lets users configure the three SIP accounts; the same configurations may be completed by

accessing the web configuration interface. The LCD account setting page is shown in the figure

below:

z NETWORK SETTINGS

This screen allows users to configure the various network connection settings as well as the

VLAN settings.

Users may choose to use DHCP, PPPoE or Static IP (as shown in the figure below):

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

In the “Other” page, users may choose to set the Preferred DNS server, Layer 3 QoS, Layer 2

QoS 802.1Q/VLAN tag and Layer 2 QoS 802.1 priority value.

z TIME SETTINGS

The GXV3140 allows the time to be updated automatically through an NTP Server. Users

must define the Time Zone or use a Self-defined Time Zone. You can also specify the display

format for the time and date.

z DISPLAY SETTINGS

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

This screen allows the user to adjust the LCD Backlight brightness, LCD Contrast, and LCD

Saturation. In addition, users may configure the TV OUT mode (NTSC or PAL) here.

Note: After setting TV out to an external source, the phone LCD screen will black out. Please

make sure that you have plugged in the external output source before selecting this option. To

return the display to the LCD menu, log into the web browser interface and disable TV Out in

“Device Manager” -> “TV Output”. Otherwise, you will need to reboot the phone to enable the

LCD screen.

z MAINTENANCE

There are three tabs on the Maintenance setting screen: Upgrade, Factory Functions and

Debug. Users can configure the upgrade mode and firmware server IP address/URL on the

upgrade tab. Once this is saved, users can choose to reboot the phone to upgrade the

firmware. Similarly, a factory reset can be performed on the Factory Functions tab. A more

detailed step-by-step guide will be given in the “Restore to Factory Default Settings” section

that follows.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

The Factory Functions page provides some testing diagnostics for the LCD, camera and

audio on the GXV3140. (As shown in the figure below)

The Debug page (as shown in the figure below) contains the built-in debug tools for the

GXV3140. The debug tools make it more convenient to obtain corresponding information and

traces when the system encounters problems. To start capturing traces, users need to Enable

Application Debug and press the Start button next to the Capture Packets option. The

captured traces are available for download through the web configuration interface and can

be sent to Grandstream support for troubleshooting.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z CAMERA

This screen allows the user to modify the camera settings for the GXV3140. Settings such

as Color Mode, White Balance, Flicker Control and Lens Correction can be configured. (As

shown in the figure below)

PERSONALIZE

Users may personalize the phone by selecting their preferred screen layout, soft key function, screen

display and language settings. To access Personalize, press F1 for MENU, toggle to Personalize and

press the OK button to select it.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z SCREEN LAYOUT

Users can choose between Small Layout, Big Layout, or Custom Layout (by uploading an

XML file) by toggling between the Left and Right buttons.

z SOFTKEY

Users can define the soft/function key functions of the Main Screen and Call Screen. There

are several soft key functions that the user can select for the 4 function keys.

Note: Selecting the “Snapshot” option for one of the softkey functions for the Call Screen lets

you capture a snapshot of the remote party during the call. This picture will be saved in the

“screenshot” folder and can be used as a picture icon for the contact in the Phone Book.

z SCREEN SAVER

Users can personalize the phone by selecting the screensaver and the desktop background.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

The interval and the timeout period can also be specified here.

z LANGUAGE

This screen allows users to select the preferred language. Users can download the

corresponding Language File from the TFTP/HTTP server to expand to the language selection

menu.

z MY PROFILE

This screen allows users to configure the login username and password for the phone.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

z TONES

This screen allows users to configure the alarm tone and the event alert tone

for the GXV3140.

INFO

This screen displays the System, Network and Account information.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

System information such as Product Model, Hardware Version, Part Number, System Up Time

and Software Version are displayed here.

As shown in the figure above, users can view the Network Information: MAC address, Address

Type, IP address, Subnet Mask, Gateway, DNS Server and NAT Type.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

The number and the status of the three SIP accounts can be viewed here.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

SOFTWARE VERSION UPGRADE

The GXV3140 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the

TFTP/HTTP/HTTPS server and selecting a download method.

Configure a valid URL for TFTP or HTTP, the server name can be the FQDN or IP address format.

Examples of valid URLs：

1. firmware.mycompany.com:6688/Grandstream/

2. 168.75.215.189

There are two ways to setup a software upgrade server: The Keypad Menu or the Web Configuration

Interface.

UPGRADE VIA KEYPAD MENU

To configure the software upgrade server through the keypad menu; select

“Menu”->”Settings”->”Maintenance”. In the “Upgrade” subpage, users may then select the upgrade mode

and enter the IP address or FQDN of the Firmware server and the System Config server. After making the

changes, use the F3 softkey to save the new settings.

UPGRADE VIA WEB BROWSER CONFIGURATION PAGE

Open a web browser and enter the IP address for the GXV3140. Next, log in with the administrator

username and password. Under Maintenance, select “Upgrade and provisioning”, enter the IP address

or the FQDN (URL) of the upgrade server and choose to upgrade via TFTP or HTTP. Save the changes

and reboot the unit.

At this moment, the LCD will display the progress of the software download/upgrade. Please do not disrupt

or power down the unit.

Note: The software upgrade will last up to 5 minutes (through the LAN side) and may take longer when

upgrading through the Internet (limited by the network bandwidth). Grandstream recommends

downloading and upgrading the software in a controlled LAN environment.

NO LOCAL TFTP SERVERS

For users without a local TFTP server, Grandstream offers a NAT-friendly TFTP server. This enables users

to download the latest software upgrades for their phone via this server. Please refer to the webpage:

http://www.grandstream.com/firmware.htm. Each product has its own TFTP server address.

Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A free

windows version TFTP server is available for download from

http://support.solarwinds.net/updates/New-customerFree.cfm or

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

http://tftpd32.jounin.net/.

Instructions for downloading and using a free TFTP Server:

1. Unzip the firmware files and put all of them in the root directory of the TFTP server.

2. Connect the PC running the TFTP server and the GXV3140 device to the same LAN segment.

3. Launch the TFTP server and go to the File menu -> Configure -> Security to change the TFTP server's default

setting from "Receive Only" to "Transmit Only" for the firmware upgrade.

4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface.

5. Configure the Firmware Server Path to the IP address of the PC.

6. Update the changes and reboot the GXV3140.

End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use

Microsoft IIS web server.

Note: When the GXV3140 boots up, it will send a TFTP or HTTP request to download the configuration file

cfgxxxxxxxxxxxx”( “xxxxxxxxxxxx” is the MAC address of the phone). If it is a normal TFTP or HTTP upgrade,

the following messages

Configuration File Download” can be ignored in the TFTP/HTTP server log.

“TFTP Error from [IP ADRESS] requesting cfg000b82023dd4 : File does not exist.

CONFIGURATION FILE DOWNLOAD

Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File through

TFTP or HTTP/HTTPS. The “Config Server Path” is the TFTP or HTTP/HTTPS server path for the configuration

file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be the

same or different from the “Firmware Server Path”.

A configuration parameter is associated with each particular field in the web configuration page. A parameter

consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric numbers. i.e., P2 is

associated with the “Admin Password” in the ADVANCED SETTINGS page. For a detailed parameter list,

please refer to the corresponding firmware release configuration template.

When a Grandstream Devices boots up or reboots, it will issue a request for a configuration file named

“cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the LAN side MAC address of the device, i.e.,

“cfg000b820102ab”. The configuration file name should be in lower case letters.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

RESTORE FACTORY DEFAULT SETTINGS

WARNING: Restoring the Factory Default Settings will delete all configuration information on the phone.

Please backup or print all the settings before you restore to the factory default settings. Grandstream is not
responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

There are two methods to restore the GXV3140 to the factory default settings.

RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU

The steps to restore the phone to factory default settings through the LCD menu are as follows:

Step 1: Select “MENU” (F1 or the OK button) to enter into the phone menu and select Settings. (Shown in

the figure below)

Step 2: Press “Select” (F1 or the OK button) to enter into the phone Settings menu and select Maintenance.

(Shown in the figure below):

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Step 3: Press “Select” (F1 or the OK button) to access the Maintenance page. In the Upgrade tab, press

the Down arrow twice to select the Factory Reset option. (Shown in the figure below)

Step 4: Press the OK button, the phone will display a warning message. (Shown in the figure below)

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Step 5: Press the OK button again to select “OK”. The phone will reboot and perform a factory reset.

RESTORE TO FACTORY DEFAULT SETTINGS VIA THE WEB INTERFACE

Step 1: Login to the system configuration page through a web browser and select “Maintenance”. From the

menu on the left, select “Upgrade and Provisioning”. This will bring up the upgrade and provisioning page

as shown in the figure below.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

Step 2: At the bottom of the page, click on the “Reset” button for Factory reset. A dialog box will pop up (as

shown in figure below)

Click on OK to restore the phone to factory settings.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]

EXPERIENCING THE GXV3140 MULTIMEDIA PHONE

When the user boots the phone for the first time, Account 1 will be registered to the IP Video Talk server

with a provisioned extension of 810xxxx. If the user has purchased two or more GXV3140 IP Multimedia

phone, the phones are able to establish video calls between each other and the user can immediately

experience the plug and play nature of the GXV3140. If the user has only one multimedia phone, the user

can choose to experience the multimedia features by dialing 0 to establish a video call with the preset

extension on the server.

As shown in the figure above, area A shows the remote video and area B shows the local video.

When the system boots up for the first time, the phone will establish a video call with the server preset

extension 0. Users can experience a playback of video on the phone.

Thank you again for purchasing Grandstream IP Multimedia phone, it is sure to bring convenience and

color to both your business and personal life.

GXV3140 USER MANUAL www.grandstream.com

SOFTWARE VERSION 1.0.0.44 [e-mail]