Grandstream HT812 Service Manual
Grandstream Networks, Inc.
HT812/HT814 Analog Telephone Adaptors
User Guide
P a g e | 1
HT812/HT814 User Guide
COPYRIGHT
©2016 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.
P a g e | 2
HT812/HT814 User Guide
GNU GPL INFORMATION
The firmware for the HT812/HT814 contains third-party software licensed under the GNU General Public
License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU
General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
P a g e | 3
HT812/HT814 User Guide
Table of Content
DOCUMENT PURPOSE ................................................................................................. 6
CHANGE LOG ................................................................................................................ 7
Firmware Version 1.0.3.2 ....................................................................................................................... 7
Firmware Version 1.0.2.7 ....................................................................................................................... 7
Firmware Version 1.0.2.5 ....................................................................................................................... 7
Firmware Version 1.0.2.3 ....................................................................................................................... 7
Firmware Version 1.0.2.1 ....................................................................................................................... 7
GUI INTERFACE EXAMPLES ........................................................................................ 8
WELCOME ..................................................................................................................... 9
PRODUCT OVERVIEW ................................................................................................ 10
Feature Highlights ................................................................................................................................ 10
HT812/HT814 Technical Specifications ............................................................................................... 11
GETTING STARTED ..................................................................................................... 13
Equipment Packaging .......................................................................................................................... 13
HT812/HT814 Ports Description .......................................................................................................... 14
Connecting HT812/HT814 ................................................................................................................... 14
Scenario 1: Connecting the HT812/HT814 using WAN Port ........................................................ 14
Scenario 2: Connecting the HT812/HT814 using LAN Port ......................................................... 15
HT812/HT814 LEDs Pattern ................................................................................................................ 15
CONFIGURATION GUIDE ............................................................................................ 17
Obtain HT812/HT814 IP Address via Connected Analogue phone ..................................................... 17
Understanding HT812/HT814 Interactive Voice Prompt Response Menu .......................................... 17
Configuration via Web Browser ........................................................................................................... 19
Accessing the Web UI .................................................................................................................. 19
Web UI Access Level Management .............................................................................................. 20
Saving the Configuration Changes ............................................................................................... 20
Changing Admin Level Password ................................................................................................. 20
Changing User Level Password ................................................................................................... 21
Changing HTTP Web Port ............................................................................................................ 21
Configuring HT812/HT814 Through Voice Prompts ............................................................................ 21
Register a SIP Account ........................................................................................................................ 22
Rebooting HT812/HT814 from Remote ............................................................................................... 24
CALL FEATURES ......................................................................................................... 25
CALL OPERATIONS .................................................................................................... 27
P a g e | 4
HT812/HT814 User Guide
Placing a Phone Call............................................................................................................................ 27
Direct IP Calls ...................................................................................................................................... 27
Call Hold .............................................................................................................................................. 28
Call Waiting .......................................................................................................................................... 28
Call Transfer ......................................................................................................................................... 28
Blind Transfer ................................................................................................................................ 28
Attended Transfer ......................................................................................................................... 28
3-Way conferencing ............................................................................................................................. 29
Call Return ........................................................................................................................................... 29
Voice Mail ............................................................................................................................................. 29
VM Notification .............................................................................................................................. 29
Accessing VM ............................................................................................................................... 30
NAT Settings ................................................................................................................ 31
DTMF Methods ............................................................................................................ 32
Preferred Vocoder (Codec) .................................................................................................................. 32
UPGRADING AND PROVISIONING ............................................................................ 33
Firmware Upgrade procedure .............................................................................................................. 33
Upgrading via Local Directory: ............................................................................................................. 34
Upgrading via Local TFTP/HTTP Servers ........................................................................................... 34
Firmware and Configuration File Prefix and Postfix ............................................................................ 34
Managing Firmware and Configuration File Download ........................................................................ 35
Configuration File Download ................................................................................................................ 35
RESTORE FACTORY DEFAULT SETTINGS ............................................................... 36
Using the Reset Button ........................................................................................................................ 36
Using the IVR Command ..................................................................................................................... 36
Reset from Web Interface (Reset Type) .............................................................................................. 37
EXPERIENCING HT812/HT814 .................................................................................... 38
P a g e | 5
HT812/HT814 User Guide
Table of Tables
Table 1: HT812/HT814 Features at a Glance ............................................................................................. 10
Table 2: HT812/HT814 Technical Specifications ......................................................................................... 11
Table 3: Definition of the HT812/HT814 Connectors .................................................................................. 14
Table 4: HT812/HT814 LEDs Pattern Description ...................................................................................... 16
Table 5: Voice Prompt Menu ....................................................................................................................... 17
Table 6: HT812/HT814 Call Features ......................................................................................................... 25
Table of Figures
Figure 1: HT812 Package Contents ............................................................................................................ 13
Figure 2: HT814 Package Contents ............................................................................................................ 13
Figure 3: HT812 Back Panel ....................................................................................................................... 14
Figure 4: HT814 Back Panel ....................................................................................................................... 14
Figure 5: Connecting the HT812/HT814 ..................................................................................................... 15
Figure 6: HT812/HT814 LEDs Pattern ........................................................................................................ 15
Figure 7: Admin Level Password ................................................................................................................ 21
Figure 8: User Level Password ................................................................................................................... 21
Figure 9: Web HTTP Port ............................................................................................................................ 21
Figure 10: SIP Profiles Settings .................................................................................................................. 23
Figure 11: SIP Accounts settings ................................................................................................................ 23
Figure 12: Accounts Status ......................................................................................................................... 24
Figure 13: Firmware Upgrade Page ............................................................................................................ 33
P a g e | 6
HT812/HT814 User Guide
DOCUMENT PURPOSE
This document describes the basic concept and tasks necessary to use and configure your HT812/HT814.
And it covers the topic of connecting and configuring the HT812/HT814, making basic operations and the
call features. Please visit http://www.grandstream.com/support to download the latest “HT812/HT814
Administration Guide” to have more visibility about the configurable settings of your Handy Tones.
This guide covers following topics:
Product overview.
Getting started.
Configuration guide.
Call features.
Call operations.
Upgrading and provisioning.
Restore factory default settings.
P a g e | 7
HT812/HT814 User Guide
CHANGE LOG
This section documents significant changes from previous versions of user guide for HT812/HT814. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
Firmware Version 1.0.3.2
No major changes
Firmware Version 1.0.2.7
No major changes
Firmware Version 1.0.2.5
No major changes
Firmware Version 1.0.2.3
Added network check mechanism to enable or disable WAN port web access.
Firmware Version 1.0.2.1
This is the initial version for HT812/HT814.
P a g e | 8
HT812/HT814 User Guide
GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/HT81x_web_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Page
3. Screenshots of Basic Settings Page
4. Screenshots of Advanced Settings Page
5. Screenshots of Profile Page
6. Screenshots of FXS Port Page
P a g e | 9
HT812/HT814 User Guide
WELCOME
The HT812/HT814 analog telephone adapters provides transparent connectivity for analog phones and
faxes to the world of internet voice. Connecting to any analog phone, fax or PBX, the HT812/HT814 are an
effective and flexible solution for accessing internet-based telephone services and corporate intranet
systems across established LAN and internet connections. The Grandstream Handy Tones HT812/HT814
are a new addition to the popular Handy Tone ATA products family. This manual will help you learn how to
operate and manage your HT812/HT814 analog telephone adaptors and make the best use of its many
upgraded features including simple and quick installation, 3- way conferencing, direct IP-IP Calling, and
new provisioning support among other features. This HT812/HT814 are very easy to manage and configure,
and specifically designed to be an easy to use and affordable VoIP solution for both the residential user
and the teleworker.
P a g e | 10
HT812/HT814 User Guide
PRODUCT OVERVIEW
The HT812/HT814 are 2/4 ports analog telephone adapters (ATA) that allows users to create a high-quality
and manageable IP telephony solution for residential and office environments. Their ultra-compact size,
voice quality, advanced VoIP functionality, security protection and auto provisioning options enables users
to take advantage of VoIP on analog phones and enables service providers to offer high quality IP service.
The HT812/HT814 are an ideal ATAs for individual use and for large scale commercial IP voice deployments
since they permit small and medium businesses to create integrated IP and PSTN telephony systems that
efficiently manage communication costs. HT812/HT814’s inclusion of an integrated NAT router and dual
10/100/1000Mbps Ethernet WAN and LAN ports enables a shared broadband connection between multiple
Ethernet devices as well as the extension of VoIP services to analog phones.
Feature Highlights
The following table contains the major features of the HT812/HT814:
Table 1: HT812/HT814 Features at a Glance
HT812 / HT814
Support 2 SIP profiles through 2 FXS ports for HT812 and 4 FXS port for
HT814 and dual 10/100/1000Mbps Ethernet port for HT812
Support 3-way voice conferencing.
Support wide range of caller ID formats.
Support advanced telephony features, including call transfer, call
forward, call-waiting, do not disturb, message waiting indication, multi-
language prompts, flexible dial plan and more.
Support T.38 Fax for creating Fax-over-IP.
TLS and SRTP security encryption technology to protect calls and
accounts.
Automated provisioning options include TR-069 and XML config files.
Failover SIP server automatically switches to secondary server if main
server loses connection.
Use with Grandstream’s UCM series of IP PBXs for Zero Configuration
provisioning.
GR-909 Line Testing Functionalities.
P a g e | 11
HT812/HT814 User Guide
HT812/HT814 Technical Specifications
The following table resumes all the technical specifications including the protocols/standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the HT812/HT814.
Table 2: HT812/HT814 Technical Specifications
Interfaces
Telephone Interfaces
Two (2) RJ11 FXS ports for HT812.
Four (4) RJ11 FXS sports for HT814.
Network Interface
Two (2) 10/100/1000 Mbps Ethernet port (RJ45).
LED Indicators
POWER, LAN, WAN, PHONE1, PHONE2 for HT812.
POWER, LAN, WAN, PHONE1, PHONE2, PHONE3, PHONE4 for HT814.
Factory Reset Button
Yes.
Voice, Fax, Modem
Telephony Features
Caller ID display or block, call waiting, flash, blind or attended transfer,
forward, hold, do not disturb, 3-way conference.
Voice Codecs
G.711 with Annex I (PLC) and Annex II (VAD/CNG), G.723.1, G.729A/B,
G.726, iLBC, OPUS, dynamic jitter buffer, advanced line echo cancellation.
Fax over IP
T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711
for Fax Pass-through.
Short/Long Haul Ring
Load
For HT812: 3 REN, up to 1km on 24AWG line.
For HT814: 2 REN, up to 1km on 24AWG line.
Caller ID
Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID.
Disconnect Methods
Busy Tone, Polarity Reversal/Wink, Loop Current.
Signaling
Network Protocols
TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS, DHCP, NTP,
TFTP, TELNET, STUN, SIP (RFC3261), SIP over TCP/TLS, SRTP, TR-069.
QoS
Layer 2 (802.1Q VLAN, SIP/RTP 802.1p) and Layer 3 (ToS, Diffserv, MPLS).
DTMF Methods
In-audio, RFC2833 and/or SIP INFO.
Provisioning and
Control
HTTP, HTTPS, TELNET, TFTP, TR-069, secure and automated provisioning
using TR069, syslog.
Security
Media
SRTP.
Control
TLS/SIPS/HTTPS.
Management
Syslog support, telnet, remote management using web browser.
Physical
Universal Power
Supply
Input: 100-240VAC, 50-60Hz
Output: 12V/0.5A for HT812.
Output: 12V/1A for HT814.
Loading...