Grandstream GXW42xx User Manual

Grandstream Networks, Inc.

Analog IP Gateway GXW42XX series 16, 24, 32 or 48 FXS Ports

GXW42XX User Manual www.grandstream.com

Firmware Version 1.0.5.8 support@grandstream.com

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GXW42XX USER MANUAL

INDEX

GNU GPL INFORMATION .......................................................................... 4

CHANGE LOG ........................................................................................... 5

CHANGES FROM 1.0.5.5 USER MANUAL .......................................................................................... 5

CHANGES FROM 1.0.4.24 USER MANUAL ........................................................................................ 5

CHANGES FROM 1.0.4.17 USER MANUAL ........................................................................................ 5

CHANGES FROM 1.0.4.9 USER MANUAL .......................................................................................... 5

CHANGES FROM 1.0.4.4 USER MANUAL .......................................................................................... 6

CHANGES FROM 1.0.3.9 USER MANUAL .......................................................................................... 6

WELCOME ................................................................................................. 7

GATEWAY GXW42XX OVERVIEW ....................................................................................................... 7

SAFETY COMPLIANCE ........................................................................................................................ 7

WARRANTY ........................................................................................................................................... 8

CONNECT YOUR GXW42XX GATEWAY .................................................. 9

EQUIPMENT PACKAGING ................................................................................................................... 9

CONNECT THE GXW42XX ................................................................................................................... 9

GXW42XX FEATURES ............................................................................ 15

SOFTWARE FEATURES OVERVIEW ................................................................................................ 15

HARDWARE SPECIFICATION ............................................................................................................ 18

GXW42XX LCD MENU ........................................................................................................................ 19

BASIC OPERATIONS .............................................................................. 21

UNDERSTANDING GXW VOICE PROMPTS ..................................................................................... 21

PLACING A PHONE CALL .................................................................................................................. 22

PHONE OR EXTENSION NUMBERS .......................................................................................... 22

DIRECT IP CALLS ........................................................................................................................ 23

CALL HOLD ......................................................................................................................................... 24

CALL WAITING .................................................................................................................................... 24

CALL TRANSFER ................................................................................................................................ 24

BLIND TRANSFER ....................................................................................................................... 24

ATTENDED TRANSFER .............................................................................................................. 25

3-WAY CONFERENCING .................................................................................................................... 25

HUNTING GROUP .............................................................................................................................. 25

INTER-PORT CALLING ....................................................................................................................... 27

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 1 OF 62

SENDING AND RECEIVING FAX ....................................................................................................... 28

SUPPORT RADIUS PROTOCOL ........................................................................................................ 28

CALL FEATURES .................................................................................... 29

CONFIGURATION GUIDE ........................................................................ 31

CONFIGURING GXW42XX VIA VOICE PROMPT ............................................................................. 31

CONFIGURING GXW42XX WITH WEB BROWSER .......................................................................... 31

ACCESS THE WEB CONFIGURATION MENU ........................................................................... 32

IMPORTANT SETTINGS ..................................................................................................................... 32

NAT SETTINGS ............................................................................................................................ 32

DTMF METHODS ......................................................................................................................... 33

PREFERRED VOCODER (CODEC) ............................................................................................ 33

SAVING THE CONFIGURATION CHANGES...................................................................................... 54

REBOOTING FROM REMOTE ........................................................................................................... 54

CONFIGURATION THROUGH A CENTRAL SERVER ....................................................................... 55

SOFTWARE UPGRADE ........................................................................... 57

FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS .................................................................. 57

INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE: .................................................................... 58

CONFIGURATION FILE DOWNLOAD ................................................................................................ 58

FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX .................................................. 59

MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD .............................................. 59

RESTORE FACTORY DEFAULT SETTING ............................................. 61

FACTORY RESET ............................................................................................................................... 61

RESET BUTTON .......................................................................................................................... 61

IVR COMMAND ............................................................................................................................ 61

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 2 OF 62

TABLE OF FIGURES

GXW42XX User Manual

Figure 1: Diagram of GXW4216/24/32/48 Panel ........................................................................................ 11

Figure 2: 50 Pin Telco Connector ................................................................................................................ 12

Figure 3: LCD Menu .................................................................................................................................... 19

TABLE OF TABLES

GXW42XX User Manual

Table 1: Definitions of the GXW Connectors .............................................................................................. 11

Table 2: Definitions of the GXW Display Panel .......................................................................................... 11

Table 3: GXW42XX Software Features ...................................................................................................... 15

Table 4: Hardware Specification of GXW42XX series gateways ............................................................... 18

Table 5: Definitions of the GXW Voice Prompts ......................................................................................... 21

Table 6: Call Features Table (Star Code) ................................................................................................... 29

Table 7: Status ........................................................................................................................................... 34

Table 8: Maintenance ................................................................................................................................. 35

Table 9: Advanced settings ........................................................................................................................ 40

Table 10: Profiles ........................................................................................................................................ 41

Table 11: FXS Ports ................................................................................................................................... 53

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 3 OF 62

GNU GPL INFORMATION

GXW42XX firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu_gpl .

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 4 OF 62

CHANGE LOG

This section documents significant changes from previous versions of GXW42XX user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

CHANGES FROM 1.0.5.5 USER MANUAL

 Added option [SIP REGISTER Contact Header UsesUse Request Routing ID in SIP Headers] for Profile 1-

4 to support NAT transfer feature.

CHANGES FROM 1.0.4.24 USER MANUAL

 Added option [Enable Fast RFC2833] to set DTMF duration by RFC2833.  Added SNMP support. Added [SNMP] section.  Added QoS settings for SIP and RTP packets. Rearranged options [Layer 2 QoS Settings], and [Layer

3 QoS Settings].

 Added star code [*98] to play registration ID  Added star code [*99] to trigger provisioning process.  Added option to download [XML] format device configuration file.

CHANGES FROM 1.0.4.17 USER MANUAL

 Added support for audio codec G.722  Added option [Always send HTTP Basic Authentication Information] to enable sending HTTP

authentication without server challenge

 Added the options to enable/disable [Use P-Preferred-Identity Header] and [Use Privacy Header]  Added the options to enable/disable [Do Not Escape '#' as %23 in SIP URI]

CHANGES FROM 1.0.4.9 USER MANUAL

 Added option [Use Request Routing ID in SIP Headers] to enable/disable device to use configured

Request URI Routing ID for certain FXS port in its SIP message Header when a trunk SIP account is used.

 Added option [Add Auth Header on Initial REGISTER] to enable/disable including authentication header

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 5 OF 62

in the initial REGISTER.

CHANGES FROM 1.0.4.4 USER MANUAL

 Added option [Enable LLDP] to enable/disable LLDP.  Added field [Request URI Routing ID] to allow device to route the calls to individual fxs ports based on

the DID, when only have one sip registration.

CHANGES FROM 1.0.3.9 USER MANUAL

 Added option [Display Language] to choose language for LCD display.  Added option [Prompt Dial Tone Code] to configure dial code.

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 6 OF 62

WELCOME

Thank you for purchasing the Grandstream GXW42XX Analog FXSIP Gateway. The GXW42XX offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations. The GXW42XX supports popular voice codecs and is designed for full SIP compatibility and interoperability with third party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a traditional phone system into a VoIP network, and efficiently manage communication costs.

This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation, multi-party conferencing, and direct IP-IP Calling. This IP Analog Gateway is very easy to manage and scalable, specifically designed to be an easy to use and affordable VoIP solution for the small – medium business or enterprise.

GATEWAY GXW42XX OVERVIEW

The new GXW42XX series has a compact and quiet design and offers superb audio quality, rich feature functionality, strong security protection, and good manageability. It is auto-configurable, remotely manageable and scalable.

The GXW42XX series features 16, 24, 32 or 48port FXS interface for analog telephones, dual 10/100/1000Mbps network ports, and RJ21analog port. In addition, it supports the option of 4 SIP Server profiles, caller ID for various countries/regions, T.38 fax, flexible dialing plans, security protection (SIPS/TLS), comprehensive voice codec including G.711 (a/u-law), G.723.1, G.726(16/24/32/40 bit rates),iLBC and G.729.

SAFETY COMPLIANCE

The GXW42XX is compliant with various safety standards including FCC/CE. Its power adapter is compliant with UL standard. Warning: use only the power adapter included in the GXW42XX package.

Use of alternative power adapter may permanently damage the unit.

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 7 OF 62

WARRANTY

Grandstream has a reseller agreement with our reseller customers. End users should contact the company from whom the product was purchased, for replacement, repair or refund.

If you purchased the product directly from Grandstream, contact your Grandstream Support for an RMA (Return Materials Authorization) number. Grandstream reserves the right to change thewarranty policy without prior notification.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation

of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

This document contains links to HT502 GUI Interfaces. Please download these examples from

http://www.grandstream.com/products/gxw_series/GXW42XX /documents/GXW42XX _gui.zip for your

reference.

This document is subject to change without notice. The latest electronic version of this user manual is available for download at: http://www.grandstream.com/products/gxw_series/GXW42XX

/documents/GXW42XX _usermanual_english.pdf

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose is not permitted without the express written permission of Grandstream Networks, Inc.

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 8 OF 62

CONNECT YOUR GXW42XX GATEWAY

Connecting the GXW42XX gateway is easy. Before you begin, please verify the contents of the GXW42XX package.

EQUIPMENT PACKAGING

Unpack and check all accessories. Equipment includes:

 one device unit  one RJ45 Ethernet cable  one 12V 5A universal power adapter (24V 6.25A for GXW4248)  mount

CONNECT THE GXW42XX

Follow these four (4) steps to connect your GXW42XX gateway to the Internet and access the unit’s configuration pages.

1. Connect standard touch-tone analog phones to the GXW42XX’s RJ21 port with a RJ11 to R21 cable.

2. Insert anRJ45 Ethernet cable into the WAN port of GXW42XX and connect the other end to an uplink port (a router or a modem, etc.)

3. Plug the power adapter into the GXW42XX gateway into a power outlet.

Follow the instructions from the topic “Configuring GXW 42XX with Web Browser” for initial configuration. The GUI pages will guide you through the remaining steps to set-up your gateway.

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 9 OF 62

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 10 OF 62

Ethernet port

Connect to the internal LAN network or router

RESET

Factory Reset button. Press and hold for a while to reset factory default settings.

DC IN

Power adapter connection

Analog port

Connect to analog phones / fax machines with an RJ21 to RJ11 cable

FXS ports

FXS port to be connected to analog phones / fax machines.

Act LED

Remains ON if plug the network cable.

LINK LED

Indicates Ethernet port activity.

FXS LED

Indicate status of the respective FXS Ports on the back panel

Busy - ON (Solid Green) Available - OFF

Slow blinking FXS LEDs indicates Voice Mail for that port. All FXS LEDs slow blinking indicates provisioning.

FIGURE 1: DIAGRAM OF GXW4216/24/32/48 PANEL

TABLE 1: DEFINITIONS OF THE GXW CONNECTORS

Note: Once the GXW42XX is turned on and configured, the front display panel indicates the status of the unit.

TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 11 OF 62

Signal

1

RING1

26

TIP1

2

RING2

27

TIP2

3

RING3

28

TIP3

4

RING4

29

TIP4

5

RING5

30

TIP5

6

RING6

31

TIP6

7

RING7

32

TIP7

8

RING8

33

TIP8

9

RING9

34

TIP9

10

RING10

35

TIP10

11

RING11

36

TIP11

12

RING12

37

TIP12

13

RING13

38

TIP13

14

RING14

39

TIP14

15

RING15

40

TIP15

16

RING16

41

TIP16

17

RING17

42

TIP17

18

RING18

43

TIP18

19

RING19

44

TIP19

20

RING20

45

TIP20

21

RING21

46

TIP21

22

RING22

47

TIP22

23

RING23

48

TIP23

24

RING24

49

TIP24

FIGURE 2: 50 PIN TELCO CONNECTOR

NOTE:

 For GXW4216, only first 16 pairs are connected.  For GXW4232, first 24 pairs on 1st RJ21 connector and first 8 pairs on the 2nd RJ21 connector are

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 12 OF 62

connected.

 For GXW4224 and GXW4248, the last pair of pin 25 and 50 on each RJ21 is not connected.  All LED lights display green when ON.  LINK LED and ACT LED blinking in following status indicate different network speed.

10M: LINK and ACT all blink, ACT blinks faster than LINK 100M: LINK and ACT all blink, ACT blinks the same fast as LINK 1000M: LINK does not blink, only ACT blink

 Slow blinking of FXS LED together indicates a firmware upgrade or provisioning state.

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 13 OF 62

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GXW42XX FEATURES

GXW4216

GXW4224

GXW4232

GXW4248

Telephone Interfaces

16 FXS ports

24 FXS ports

32 FXS ports

48 FXS ports

SIP Provisioning

16 SIP accounts, 4 profiles

24 SIP accounts,4 profiles

32 SIP accounts, 4 profiles

48 SIP accounts, 4 profiles

Network Interface

10/100/1000 Mbps, RJ-45

Number of

16 Concurrent Calls

24 Concurrent Calls

32 Concurrent Calls

48 Concurrent Calls

The GXW42XX is a next generation IP voice gateway that is interoperable and compatible with leading IP-PBXs, Soft switches and SIP platforms. The GXW42XX FXS gateway is auto-configurable, remotely manageable and scalable. The GXW42XX gateways come in four models - the GXW4216, GXW4224, GXW4232and GXW4248,each offering superb voice quality, traditional telephony functionality, easy deployment, and 16, 24,32 and 48FXS ports respectively. Each model features flexible dialing plans, integrated call routing to support a pure IP network call and an external power supply.

SOFTWARE FEATURES OVERVIEW

 16, 24, 32 or 48FXS ports (no front panel FXS ports on GXW4248)  RJ-45 Ethernet ports  4 configurable SIP profiles  Supports Voice Codecs:

G711(a/µ, Annex I & II), G723.1A, G726 (ADPCM with 16/24/32/40 bit rates), G729 A/B,iLBC,T.38 Fax

 Comprehensive Dial Plan support for Outgoing calls.  G.168 Echo Cancellation  Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss

Concealment (PLC)

 Supports PSTN/PBX analog telephone sets or analog trunks

TABLE 3: GXW42XX SOFTWARE FEATURES

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 15 OF 62

Concurrent Calls (except when using SRTP)

Voice over Packet Capabilities

Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet loss concealment), LEC with NLP Packetized Voice Protocol Unit (supports RTP and AAL2 protocol), G.168 compliant Echo Cancellation, Dynamic Jitter Buffer, Modem detection & auto-switch to G.711

Voice Compression

G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.722, G.723.1A, G.726(ADPCM with 16/24/32/40 bit rates), G.729, iLBC, G.726 provides proprietary VAD, CNG, and signal power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock synchronization), AGC (automatic gain control),

Status output, Decoder controlling via voice packet

G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.722, G.723.1A, G.726(ADPCM with 16/24/32/40 bit rates), G.729, iLBC, G.726 provides proprietary VAD, CNG, and signal power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock synchronization), AGC (automatic gain control),

Status output, Decoder controlling via voice packet header

G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.722, G.723.1A, G.726(ADPCM with 16/24/32/40 bit rates), G.729, iLBC, G.726 provides proprietary VAD, CNG, and signal power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock synchronization), AGC (automatic gain control),

Status output, Decoder controlling via voice packet header

G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.722, G.723.1A, G.726(ADPCM with 16/24/32/40 bit rates), G.729, iLBC, G.726 provides proprietary VAD, CNG, and signal power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock synchronization), AGC (automatic gain control),

Status output, Decoder controlling via voice packet header

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 16 OF 62

header

DHCP Server/Client

DHCP Client only

Fax over IP

T.38 compliant Group 3 Fax Relay up to

14.4kpbs and autoswitch to G.711 for Fax Pass-through,

Fax Datapump V.17, V.21, V.27ter, V.29 for T.38 fax relay

T.38 compliant Group 3 Fax Relay up to

14.4kpbs and autoswitch to G.711 for Fax Pass-through,

Fax Datapump V.17, V.21, V.27ter, V.29 for T.38 fax relay

T.38 compliant Group 3 Fax Relay up to

14.4kpbs and autoswitch to G.711 for Fax Pass-through,

Fax Datapump V.17, V.21, V.27ter, V.29 for T.38 fax relay

T.38 compliant Group 3 Fax Relay up to

14.4kpbs and autoswitch to G.711 for Fax Pass-through,

Fax Datapump V.17, V.21, V.27ter, V.29 for T.38 fax relay

QoS

DiffServ, TOS,

802.1P/Q VLAN tagging

DiffServ, TOS,

802.1P/Q VLAN tagging

DiffServ, TOS,

802.1P/Q VLAN tagging

DiffServ, TOS,

802.1P/Q VLAN tagging

Transport Protocol

RTP

DTMF Method

In-audio, RFC2833, and/or SIP Info

IP Signaling

SIP (RFC 3261)

Provisioning

TFTP, HTTP, HTTPS

Security

SRTP, IPSEC, TLS/SIPS, HTTPS,

802.1x

SRTP, IPSEC, TLS/SIPS, HTTPS,

802.1x

SRTP, IPSEC, TLS/SIPS, HTTPS,

802.1x

SRTP, IPSEC, TLS/SIPS, HTTPS,

802.1x

Management

Syslog support, HTTP and Telnet access

Dial Plan

Yes

3-Way Conference

3-Way conference with local mixing

Caller ID

Bellcore Type 1 & 2, ETSI, BT, NTT, FSK and DTMF-based CID

Polarity Reversal / Wink

Yes

Network Connectivity

IPv4, IPv6, TCP/UDP, RTP, HTTP/HTTPS, ARP/RARP, ICMP, DNS,DHCP, NTP,

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 17 OF 62

TFTP, TELNET, PPPoE, STUN

GXW4216

GXW4224

GXW4232

GXW4248

Telephone Interface

16 RJ11 Ports/ 1 RJ21 Port

24 RJ11 Ports/ 1 RJ21 Port

32 RJ11 Ports/ 2 RJ21 Ports

2 RJ21 Ports only

FXS LEDs

16

24

32

48

Network interface

LAN, Single 10/100/1000 BASE-TX,RJ45

Power Input

Input:100-240VAC, 50/60Hz Output: 12V DC, 5.0A(4216/24/32)

24V DC, 6.25A(4248 only)

LCD screen

128×32 pixel

Telco connector

1 RJ21 (50 pins)

2 RJ21 (50 pins)

RJ-11 connectors

Yes

No

NAND Flash

64MB

DRAM

128MB (+ separate 8MB if with a slave processor)

Function Buttons

1 button for Reset/Factory Reset

Environmental

Operation: 0°C to 45°C Storage: -20°C to 60°C Humidity: 10％ to 90% Non-condensing

Mounting

Desktop and Rack mount

Onhook Voltage

Fixed, 48V

Ring Voltage

50Vrms (balanced ringing)

Ring Frequency

20-50Hz

Short Haul Loop

2REN: Up to 2km on 24 AWG wire

Outdoor Protection

Over-voltage Protection and surge immunity

Signaling

FXS Loop-start

HARDWARE SPECIFICATION

The hardware specifications of the GXW FXS series are detailed in Table 4.

TABLE 4: HARDWARE SPECIFICATION OF GXW42XX SERIES GATEWAYS

FIRMWARE 1.0.5.8 GXW42XX USER MANUAL PAGE 18 OF 62