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Grandstream GXW410x User Manual

Grandstream Networks, Inc.
Analog IP Gateway GXW410x 4 or 8 FXO Ports
GXW410x User Manual www.grandstream.com
Firmware Version 1.4.1.5 http://esupport.grandstream.com
TABLE OF CONTENTS
GXW410X USER MANUAL
WELCOME ................................................................................................. 5
GATEWAY GXW410X OVERVIEW ....................................................................................................... 5
SAFETY COMPLIANCES ...................................................................................................................... 5
WARRANTY ........................................................................................................................................... 5
PACKAGING .............................................................................................. 6
CONNECTING THE GXW410X............................................................................................................. 6
APPLICATION DESCRIPTION .................................................................. 8
IP PBX / SIP SERVER WITH GXW410X............................................................................................... 8
FXS GATEWAY WITH GXW410X [NO SIP SERVER REQUIRED] ...................................................... 9
FEATURES ............................................................................................... 11
SOFTWARE FEATURES OVERVIEW ................................................................................................ 11
HARDWARE SPECIFICATION ............................................................................................................ 11
CONFIGURATION GUIDE ........................................................................ 13
CONFIGURATION WITH WEB BROWSER ........................................................................................ 13
ACCESSING THE WEB CONFIGURATION MENU .................................................................... 13
END USER CONFIGURATION .................................................................................................... 13
MAINTENANCE ............................................................................................................................ 14
NETWORKS ................................................................................................................................. 15
SETTINGS .................................................................................................................................... 16
ACCOUNTS .................................................................................................................................. 18
CONFIGURING THE FXO CHANNELS .............................................................................................. 21
FXO LINES ................................................................................................................................... 21
LINE ANALYSIS ............................................................................................................................ 24
CHECK DEVICE STATUS ................................................................................................................... 25
STATUS ........................................................................................................................................ 25
SAVING THE CONFIGURATION CHANGES...................................................................................... 25
REBOOTING FROM REMOTE ........................................................................................................... 25
VIDEO SURVEILLANCE .......................................................................... 26
VIDEO SURVEILLANCE PROCEDURES ........................................................................................... 26
SOFTWARE UPGRADE ........................................................................... 28
Grandstream Networks, Inc. GXW410x User Manual Page 2 of 32
FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS .................................................................. 28
CONFIGURATION FILE DOWNLOAD ................................................................................................ 29
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX .................................................. 29
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD .............................................. 29
RESTORE FACTORY DEFAULT SETTING ............................................. 30
EXAMPLES OF GXW410X CONFIGURATIONS ..................................... 31
APPLICATION 1: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER ..................................... 31
APPLICATION 2: USE GXW TO EXTEND A TRADITIONAL PBX SCENARIO ................................. 31
APPLICATION 3: USING A GXW FOR PURE IP- IP COMMUNICATION CONFIGURATION .......... 32
TABLE OF FIGURES
GXW410X USER MANUAL
FIGURE 1: DIAGRAM OF GXW410X BACK PANEL ....................................................................................... 6
FIGURE 2: DIAGRAM OF GXW410X DISPLAY PANEL .................................................................................. 7
FIGURE 3: FUNCTIONAL DIAGRAM OF IP-PBX & GXW410X ...................................................................... 8
FIGURE 4: GXW400X & GXW410X SCENARIO/TOLL- FREE CALLING BETWEEN LOCATIONS ............... 9
FIGURE 5: SCREEN-SHOT OF VIDEO SURVEILLANCE* .......................................................................... 27
FIGURE 6: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER ........................................................... 31
FIGURE 7: GXW TO EXTEND A TRADITIONAL PBX SCENARIO ............................................................... 31
INDEX OF TABLES
GXW410X USER MANUAL
TABLE 1: DEFINITIONS OF THE GXW CONNECTORS ........................................................................................... 6
TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL ......................................................................................... 7
TABLE 3: FXS ABD FXO GATEWAY CCONFIGURATION EXAMPLE ......................................................................... 9
TABLE 4: HARDWARE SPECIFICATIONS OF GXW410X ...................................................................................... 11
TABLE 5: GXW410X SOFTWARE FEATURES .................................................................................................... 11
TABLE 6: MAINTENANCE DEFINITIONS ............................................................................................................. 14
TABLE 7: NETWORKS DEFINITIONS ................................................................................................................. 15
TABLE 8: SETTINGS DEFINITIONS .................................................................................................................... 16
TABLE 9: ACCOUNTS DEFINITIONS .................................................................................................................. 18
TABLE 10: FXO LINES (SETTINGS / DIALING) .................................................................................................. 21
TABLE 11: FXO LINE ANALYSIS....................................................................................................................... 24
TABLE 12: STATUS PAGE DEFINITIONS ............................................................................................................ 25
Grandstream Networks, Inc. GXW410x User Manual Page 3 of 32
GUI INTERFACES
GXW410X USER MANUAL
http://www.grandstream.com/products/gxw_series/gxw410x/documents/gxw410x_gui.zip
1. SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE
2. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
3. SCREENSHOT OF CHANNELS CONFIGURATION PAGE
4. SCREENSHOT OF FXO LINES CONFIGURATION PAGE
5. SCREENSHOT OF PROFILE 1 CONFIGURATION PAGE
6. SCREENSHOT OF STATUS CONFIGURATION PAGE
Grandstream Networks, Inc. GXW410x User Manual Page 4 of 32

WELCOME

Thank you for purchasing the Grandstream GXW410x IP Analog FXO Gateway. The GXW410x is a cost effective, easy to use and easy to configure IP communications solution for any business. The GXW410x supports popular voice codecs and is designed for full SIP compatibility and interoperability with 3rd party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a traditional phone system into a VoIP network, and efficiently manage communication costs.
This manual will help you learn how to operate and manage your GXW FXO Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation, multi-party conferencing, etc. This IP Analog Gateway is very easy to manage and scalable, specifically designed to be an easy to use and affordable VoIP solution for the small – medium business or enterprise. Enable the video surveillance port to give piece of mind while you are away from your business.

GATEWAY GXW410X OVERVIEW

The GXW410x offers an easy to manage, feature rich feature IP communications solution for any small business or businesses with virtual and/or branch locations who want to leverage their broadband network and/or add new IP Technology to their current phone system. The Grandstream Enterprise Analog VoIP Gateway GXW410x series converts SIP/RTP IP calls to traditional PSTN calls and vice versa. There are two models - the GXW4104 and GXW4108, which have either 4 or 8 FXO ports respectively. The installation is the same for either model.

SAFETY COMPLIANCES

The GXW410x is compliant with various safety standards including FCC/CE. Its power adaptor is compliant with UL standard. Warning: use only the power adapter included in the GXW410x package. Using an alternative power adapter may permanently damage the unit.
Caution: GXW410x is designed and recommended for indoor use only to avoid possible damage caused
by over-voltage or over current situations. Not respecting this recommendation may cause a system lock which will require user to perform a power cycle of the unit.

WARRANTY

Grandstream has a reseller agreement with our reseller customer. End users should contact the company from whom you purchased the product for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number. Grandstream reserves the right to remedy warranty policy without prior notification.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
This document is contains links to Grandstream GUI Interfaces. Please download the GUI examples http://www.grandstream.com/products/gxw_series/gxw410x/documents/gxw410x_gui.zip
for your reference. This document is subject to change without notice. The latest electronic version of this user
manual is available on our website:
http://www.grandstream.com/products/gxw_series/gxw410x/documents/gxw410x_usermanual_englis h.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Grandstream Networks, Inc. GXW410x User Manual Page 5 of 32
LAN (OR PC)
CONNECT YOUR PC TO THIS PORT. IT WILL THEN BE ASSIGNED AN IP ADDRESS FROM YOUR ROUTER/DHCP SERVER. THE GXW410X ACTS AS A SWITCH ONLY.
WAN
CONNECT TO THE INTERNAL LAN NETWORK OR PUBLIC INTERNET.
VIDEO IN
Connection for Analog based Video Surveillance Camera (RCA)
AVAILABLE IN HW REVISION 1 ONLY
RESET
Factory Reset button. Press for 7 seconds to reset factory default settings.
POWER SUPPLY
Power adapter connection
OFF/ON
Off/On switch
FXO1 - FXO8
FXO ports to be connected to physical PSTN lines from a traditional PSTN PBX or PSTN Central Office.
LAN/WAN RJ-45 Ethernet Ports
VIDEO IN Jack
FXO Ports
Power Supply
On/Off Switch
GXW410x
FIGURE 1: DIAGRAM OF GXW410X BACK PANEL

PACKAGING

Unpack and check all accessories. Equipment included in the package:
1) One GXW410x Unit
2) One universal power adaptor
3) One Ethernet cable

CONNECTING THE GXW410X

TABLE 1: DEFINITIONS OF THE GXW CONNECTORS
NOTE: GXW410x acts as bridge only, if a device is connected to the LAN port, this device will get an ip
in same subnet as the WAN IP (NAT is disabled).
Grandstream Networks, Inc. GXW410x User Manual Page 6 of 32
Power LED
Indicates Power. Remains ON when Power is connected and unit is turned ON.
Ready LED
Remains ON after boot-up.
LAN LED
Indicates WAN port activity in the back side
PC LED
Indicates LAN port activity in the back side
Video LED
Remains solid green on boot-up. If Video IN terminal is connected, indicates video activity.
Available in HW revision 1 Only
LEDs 1 - 8
Indicate status of the respective FXO Ports on the back panel
Busy - ON Available – OFF
FXO port
GXW410x
Display
FIGURE 2: DIAGRAM OF GXW410X DISPLAY PANEL
TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL
NOTE: All LEDs display green when ON. The Ready light will only be ON when the network interface is
ready and the Web User Interface is accessible.
During a firmware upgrade or configuration download the following LED pattern will be observed: Power, Ready, Video and WAN LEDs will be ON. The FXO port LED will keep flashing during download
and then stay OFF while the new files are written. The entire process may take between 20 to 30 minutes. The firmware upgrade is complete when you can login into the web configuration pages.
Grandstream Networks, Inc. GXW410x User Manual Page 7 of 32
PSTN
Cloud
Anywhere in the world
GXW-410x
4 or 8 Ports
FXO Lines
PSTN Analog endpoints
Grandstream IP Phones
IPPBX or
SIP Server
IP/LAN
IP/WAN
FIGURE 3: FUNCTIONAL DIAGRAM OF IP-PBX & GXW410X

APPLICATION DESCRIPTION

IP PBX / SIP SERVER WITH GXW410X

A SIP proxy server such as Asterisk or a SIP registrar server can be deployed with the GXW410x series. In this environment, the SIP server handles SIP registration and call control and the GXW410x processes media conversion between IP and PSTN calls.
There are 2 ways to configure GXW410x when using with a SIP Server:
1. With SIP accounts configured on Channels page. In this case, the GXW acts like an endpoint requesting registration from the SIP Server. Under the Channels webpage you will need to fill in the information like SIP User ID, Password, etc. Now, when you try to make calls from IP, the call will be routed to the SIP Server which will forward it to one of the SIP accounts on the GXW410x, which will then forward it to the PSTN line.
2. Without SIP accounts. In this case, you simply have to configure the SIP Server to perform forwarding of the SIP INVITE message with the FXO destination number to the gateways IP Address. The GXW410x will receive the digits and immediately forward them on the FXO lines to the destination PSTN. Most of the configuration on the Gateway for this case will remain default, except Stage Method needs to be set to 1, and SIP Server IP Address/DNS name has to be filled.
For incoming calls from the PSTN analog endpoints to the GXW410x, the device will auto forward each call to a configured IP extension. The SIP Server can then route the call based on its own configuration or IVR system.
Grandstream Networks, Inc. GXW410x User Manual Page 8 of 32
GXW400X GATEWAY
GXW410X GATEWAY
Profile 1
SIP Server - Set it to IP Address of GXW410x SIP Registration - No Outgoing Call without Registration - Yes NAT traversal – No
Advanced Settings
STUN Server - Blank Use Random Port - No
Advanced Settings
STUN Server – Blank
FXO lines
Wait for Dial Tone - Y or N (whichever works for your PSTN Service Provider)
Stage Method - 1 Unconditional Call Forward to VOIP: ch1-8:444; @ch1-8:p1; ch1-8:5060++;
Channels
1-8 5060 Profile 1
Branch A - Boston, MA 4 employees
Branch B – Denver, CO 4 employees
Internet
Cloud
GXW-400x GXW-410x
Analog
Phones
PSTN
Cloud
FX0
FIGURE 4: GXW400X & GXW410X SCENARIO/TOLL- FREE CALLING BETWEEN LOCATIONS

FXS GATEWAY WITH GXW410X [NO SIP SERVER REQUIRED]

Alternatively, the GXW410x can be used without a SIP Server. You can use it in conjunction with a FXS Gateway (Ex. GXW400x) and still be able to originate and terminate calls from IP to PSTN and vice versa. All you need to make sure is that the 2 gateways are able to locate each other (they should be on the same LAN or on Public IP addresses).
In this diagram, configure the SIP Server field to be the IP Address of the other gateway (i.e. configure IP address of FXS gateway to be SIP Server of GXW410x and vice versa). Please be sure you set SIP Registration to No.
EXPECTED CALL FLOW: Analog Phone (GXW400x) picks up and dials destination PSTN number. The call gets routed to the GXW410x which dials out the digit string onto the FXO Lines, thus reaching the destination PSTN endpoint. On the reverse, incoming calls from PSTN endpoints will be routed automatically to the FXS Gateway through the GXW410x.
TABLE 3: FXS ABD FXO GATEWAY CCONFIGURATION EXAMPLE
Grandstream Networks, Inc. GXW410x User Manual Page 9 of 32
Local SIP Listen port (For VOIP to PSTN calls) - 5060++
Profile 1
SIP Server - Set it to IP Address of GXW400x SIP Registration - No NAT traversal - No
Grandstream Networks, Inc. GXW410x User Manual Page 10 of 32
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