Grandstream GXW-410x User Manual

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Grandstream Networks, Inc.

Analog IP Gateway GXW-410x 4 or 8 FXO Ports w/Video Surveillance

GXW-410x User’s Manual Firmware Version 1.0.0.53 support@grandstream.com

www.grandstream.com

TABLE OF CONTENTS

GXW-410X USER MANUAL

WELCOME....................................................................................................................................................4

PACKAGING ................................................................................................................................................5

SAFETY COMPLIANCES.................................................................................................................................5

WARRANTY..................................................................................................................................................5

CONNECTING THE GXW-410X......................................................................................................................6

APPLICATION DESCRIPTION....................................................................................................................8

Functional Diagram of IP-PBX & GXW-410x.........................................................................................8

GXW–400x & GXW–410x Scenario/Toll- Free Calling Between Locations..........................................9

FXS and FXO Gateway Configuration Example....................................................................................9

FEATURES.................................................................................................................................................10

SOFTWARE FEATURES OVERVIEW ..............................................................................................................10

HARDWARE SPECIFICATION........................................................................................................................10

CONFIGURATION GUIDE.........................................................................................................................12

CONFIGURATION WITH WEB BROWSER .......................................................................................................12

Accessing the Web Configuration Menu..............................................................................................12

End User Configuration........................................................................................................................13

ADVANCED USER SETTINGS.......................................................................................................................15

Advanced User Configuration..............................................................................................................15

CONFIGURING THE FXO CHANNELS............................................................................................................19

PROFILE....................................................................................................................................................23

Saving the Configuration Changes......................................................................................................26

Rebooting from Remote.......................................................................................................................26

VIDEO SURVEILLANCE............................................................................................................................27

VIDEO SURVEILLANCE PROCEDURES ..........................................................................................................27

FIRMWARE UPGRADE .............................................................................................................................29

UPGRADE THROUGH HTTP........................................................................................................................29

UPGRADE THROUGH TFTP.........................................................................................................................30

Download local TFTP Server...............................................................................................................30

RESTORE FACTORY DEFAULT SETTING..............................................................................................31

EXAMPLES OF GXW-410X CONFIGURATIONS.....................................................................................32

GLOSSARY OF TERMS ............................................................................................................................34

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TABLE OF FIGURES

GXW-410X USER MANUAL

FIGURE 1: DIAGRAM OF GXW-410X BACK PANEL............................................................................................6

FIGURE 2: DIAGRAM OF GXW-410X DISPLAY PANEL........................................................................................7

FIGURE 3: FUNCTIONAL DIAGRAM OF IP-PBX & GXW-410X ............................................................................8

FIGURE 4: SCREEN-SHOT OF GXW-410X LOG-IN SCREEN..............................................................................13

FIGURE 5: SCREEN-SHOT OF SAVE CONFIGURATION ......................................................................................26

FIGURE 6: SCREEN-SHOT OF REBOOTING ......................................................................................................26

FIGURE 7: SCREEN-SHOT OF VIDEO SURVEILLANCE*......................................................................................28

APPLICATION ONE: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER........................................................32

APPLICATION TWO: GXW TO EXTEND A TRADITIONAL PBX SCENARIO............................................................32

APPLICATION THREE: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER AND VIDEO SURVEILLANCE............33

APPLICATION FOUR: USING A GXW FOR PURE IP- IP COMMUNICATION CONFIGURATION.................................33

TABLE OF TABLES

GXW-410X USER MANUAL

TABLE 1: DEFINITIONS OF THE GXW CONNECTORS.........................................................................................6

TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL ......................................................................................7

TABLE 3: GXW-410X SOFTWARE FEATURES ................................................................................................11

TABLE 4: HARDWARE SPECIFICATION OF GXW-410X.....................................................................................10

TABLE 6: WEB LOG-IN DEFINITIONS...............................................................................................................13

TABLE 7: STATUS PAGE DEFINITIONS ............................................................................................................15

TABLE 8: ADVANCED CONFIGURATION PAGE DEFINITIONS ..............................................................................16

TABLE 9: FXO LINES CONFIGURATION DEFINITIONS.......................................................................................19

TABLE 10: CHANNELS PAGE DEFINITIONS......................................................................................................21

TABLE 11: GRANDSTREAM CONFIGURATION PAGE DEFINITIONS......................................................................23

GUI INTERFACES

GXW-410X USER MANUAL

http://www.grandstream.com/user_manuals/GUI/GUI_GXW410x.rar

1. S

CREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE

2. S

3. S

CREENSHOT OF CHANNELS CONFIGURATION PAGE CREENSHOT OF FXO LINES CONFIGURATION PAGE

4. S

CREENSHOT OF PROFILE 1 CONFIGURATION PAGE

5. S

CREENSHOT OF STATUS CONFIGURATION PAGE

6. S

Grandstream Networks, Inc. GXW-410x User Manual Page 3 of 37 Firmware 1.0.0.53 Updated: 04/2007

WELCOME

Thank you for purchasing the Grandstream GXW–410x IP Analog FXO Gateway. The GXW–410x is a cost effective, easy to use and easy to configure IP communications solution for any business. The GXW–410x supports popular voice codecs and is designed for full SIP compatibility and interoperability

with 3 a traditional phone system into a VoIP network, and efficiently manage communication costs.

This manual will help you learn how to operate and manage your GXW FXO Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation, multi-party conferencing, etc. This IP Analog Gateway is very easy to manage and scalable, specifically designed to be an easy to use and affordable VoIP solution for the small – medium business or enterprise. Enable the video surveillance port to give piece of mind while you are away from your business.

Gateway GXW-410x Overview

The GXW410x offers an easy to manage, feature rich IP communications solution for any small business or businesses with virtual and/or branch locations who want to leverage their broadband network and/or add new IP Technology to their current phone system. The Grandstream Enterprise Analog VoIP Gateway GXW410x series converts SIP/RTP IP calls to traditional PSTN calls and vice versa. There are two models - the GXW-4104 and GXW-4108, which have either 4 or 8 FXO ports respectively. The installation is the same for either model.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation

of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

• This document is contains links to Grandstream GUI Interfaces. Please remember to download these

• This document is subject to change without notice. The latest electronic version of this user manual

• Reproduction or transmittal of the entire or any part, in any form or by any m eans, electronic or print,

party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate

examples

is available for download from the following location:

http://www.grandstream.com/user_manuals/GXW410x_User_Manual.pdf

for any purpose without the express written permission of Grandstream Networks, Inc. is n ot permitted.

http://www.grandstream.com/user_manuals/GUI/GUI_GXW-410x for your reference.

Grandstream Networks, Inc. GXW-410x User Manual Page 4 of 37 Firmware 1.0.0.53 Updated: 04/2007

PACKAGING

Unpack and check all accessories. Equipment included in the package:

1) One GXW-410x Unit

2) One universal power a

3) One Ethernet cable

AFETY COMPLIANCES

daptor

The GXW-410x is compli compliant with UL standard. Warning: use only the power adapter included in the GXW-410x package. Using an alternative power adapter may permanently damage the unit.

ARRANTY W

Grandstream has a from whom you purchased the product for replacement, repair or refund.

f you purchased the product directly from Grandstream, contact your GraI Representative for a RMA (Return Materials Authorization) number. Grandstream reserves the right to remedy warranty policy without prior notification.

reseller agreement with our reseller customer. End users should contact the company

ant with various safety standards including FCC/CE. Its power adaptor is

ndstream Sales and Service

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CONNECTING THE GXW-410X

FIGURE 1: DIAGRAM OF GXW-410X BACK PANEL

GXW-410x

LAN/WAN RJ-45 Ethernet Ports

VIDEO IN Jack

Power Supply

On/Off Switch

FXO Ports

TABLE 1: DEFINITIONS OF THE GXW CONNECTORS

LAN (or PC) Connect your PC to this port. It will then be assigned an IP address from

your Router/DHCP Server. The GXW-410x acts as a switch only.

WAN (or LAN) VIDEO IN RESET POWER IN OFF/ON

Connect to the internal LAN network or Public Internet. Connection for Analog based Video Surveillance Camera (RCA) Factory Reset button. Press for 7 seconds to reset factory default settings. Power adapter connection Off/On switch

FXO1 - FXO8 FXO ports to be connected to physical PSTN lines from a traditional PSTN

PBX or PSTN Central Office.

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FIGURE 2: DIAGRAM OF GXW-410X DISPLAY PANEL

GXW- 410x

Display

FXO port

ABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL

Power LED

Indicates Power. Remains ON when Power is connected and unit is turned ON.

Ready LED LAN LED PC LED Video LED

Remains ON after boot-up. Indicates LAN (or WAN) port activity Indicates PC (or LAN) port activity Remains solid green on boot-up. If Video IN terminal is connected,

indicates video activity.

LEDs 1 - 8

Indicate status of the respective FXO Ports on the back panel

Busy - ON Available - OFF

NOTE: All LEDs display green when ON.

During a firmware upgrade or configuration download the following LED pattern will be observed: Power, Ready, Video and WAN LEDs will be ON. The FXO port LED will keep flashing during download

and then stay OFF while the new files are written. The entire process may take between 5 to 15 minutes. The firmware upgrade is complete when you can login into the web configuration pages.

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APPLICATION DESCRIPTION

A. IP PBX / SIP Server with GXW410x

A SIP proxy server such as Asterisk or a SIP registrar server can be deployed with the GXW-410x series. In this environment, the SIP server handles SIP registration and call control and the GXW-410x processes media conversion between IP and PSTN calls.

There are 2 ways to configure GXW410x when using with a SIP Server:-

1. With SIP accounts configured on Channels page. In this case, the GXW acts like an endpoint requesting registration from the SIP Server. Under the Channels webpage you will need to fill in the information like SIP User ID, Password, etc. Now, when you try to make calls from IP, the call will be routed to the SIP Server which will forward it to one of the SIP accounts on the GXW410x, which will then forward it to the PSTN line.

2. Without SIP accounts. In this case, you simply have to configure the SIP Server to perform forwarding of the SIP INVITE message with the FXO destination number to the gateways IP Address. The GXW410x will receive the digits and immediately forward them on the FXO lines to the destination PSTN. Most of the configuration on the Gateway for this case will remain default, except Stage Method needs to be set to 1, and SIP Server IP Address/DNS name has to be filled.

UNCTIONAL DIAGRAM OF IP-PBX & GXW-410X

Anywhere in the world

IPPBX or

SIP Server

PPSSTTNN CClloouudd

PSTN Analog endpoints

4 or 8 Ports FXO Lines

GXW-410x

IP/LAN

Grandstream IP Phones

IP/WAN

For incoming calls from the PSTN analog endpoints to the GXW410x, the device will auto forward each call to a configured IP extension. The SIP Server can then route the call based on its own configuration or IVR system.

B. FXS Gateway with GXW410x [No SIP Server required]

Alternatively, the GXW410x can be used without a SIP Server. You can use it in conjunction with a FXS Gateway (Ex. GXW400x) and still be able to originate and terminate calls from IP to PSTN and vice

Grandstream Networks, Inc. GXW-410x User Manual Page 8 of 37 Firmware 1.0.0.53 Updated: 04/2007

versa. All you need to make sure is that the 2 gateways are able to locate each other (they should be on the same LAN or on Public IPs).

GXW–400

X & GXW–410X SCENARIO/TOLL- FREE CALLING BETWEEN LOCATIONS

Branch A - Boston, MA 4 employees

Analog Phones

FX0

PPSSTTNN CClloouud

IInntteerrnneett

CClloouud

GXW-410x

Branch B – Denver, CO 4 employees

GXW-400x

In this diagram, configure the SIP Server field to be the IP Address of the other gateway (i.e. configure IP address of FXS gateway to be SIP Server of GXW410x and vice versa).

Please be sure you set SIP

Registration to No. EXPECTED CALL FLOW: Analog Phone (GXW400x) picks up and dials destination PSTN number. The call

gets routed to the GXW410x which dials out the digit string onto the FXO Lines, thus reaching the destination PSTN endpoint. On the reverse, incoming calls from PSTN endpoints will be routed automatically to the FXS Gateway through the GXW410x.

AND FXO GATEWAY CONFIGURATION EXAMPLE

FXS

GXW-400x GXW-410x

Profile 1

SIP Server - Set it to IP Address of GXW410x

Advanced Settings

STUN Server - Blank

Use Random Port - No SIP Registration - No Outgoing Call without Registration - Yes NAT traversal – No

Advanced Settings

STUN Server - Blank

FXO lines

Wait for Dial Tone - Y or N (whichever works for your

PSTN Service Provider)

Stage Method - 1

Offhook Auto Dial - 444 @ch1-8:p1; ch1-8:5060++;

Channels

1-8 5060 Profile 1

Local SIP Listen port (For VOIP to PSTN calls) - 5060++

Profile 1

SIP Server - Set it to IP Address of GXW400x

SIP Registration - No

NAT traversal - No

Grandstream Networks, Inc. GXW-410x User Manual Page 9 of 37 Firmware 1.0.0.53 Updated: 04/2007

For more information regarding this setup, email Grandstream technical support at

support@grandstream.com

FEATURES

GXW–410x is a next generation IP voice and video gateway that features full interoperability with leading IP-PBXs, SoftSwitches and SIP platforms. The Gateway series offers superb voice and video quality, traditional telephony functionality, simple configuration, feature rich functionality and an additional video port that enables the gateway to act like a video surveillance gateway.

OFTWARE FEATURES OVERVIEW

• 4 and 8 FXO port media gateways

• Video surveillance port

• External power supply

• Two RJ-45 ports (switched or routed)

• TFTP and HTTP firmware upgrade support

• Multiple SIP accounts, multiple SIP profiles (choice of 3 profiles per account)

• Supports Audio Codecs: G711U/A, G723, G729A/B and GSM

• Supports Video Codecs: H.264

• G.168 – echo cancellation

• Flexible DTMF transmission: In Audio, RFC2833, SIP Info or any combination of the 3

• Selectable, multiple LBR coders per channel

• T.38 compliant

HARDWARE SPECIFICATION

TABLE 4: HARDWARE SPECIFICATION OF GXW-410X

LAN interface LED Universal Switching

Power Adaptor

Dimension Weight Temperature

Humidity Compliance

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2xRJ45 10/100Mbps 8 LEDs (GREEN)

Input: 100-240V AC, 50/60Hz, 0.5A Max Output: 12V DC, 1.25A UL certified

225mm (L) x 172mm (W) x 42mm (H)

0.29 lbs (3.5 oz) 32~104°F

0~40°C 10% - 90% (non-condensing) FCC, CE

TABLE 3: GXW-410X SOFTWARE FEATURES

GXW– 410x FX0 Analog Gateway Series IP settings

GXW-4104: 4 ports; 4 SIP accounts w/ choice of 3 SIP Server profiles GXW-4108: 8 ports; 8 SIP accounts w/ choice of 3 SIP Server profiles Round-robin port scheduling to ensure available lines to access PSTN

networks

Telephone Interface Network Interface LED Indicators On/Off Switch Voice over Packet

Capabilities Voice Compression

Video Surveillance DHCP Server/Client Fax over IP

FXO, RJ11 Two (2) 10/100 Mbps, RJ45 Power, Video, and Line LEDs Yes G.168 compliant Echo Cancellation, Dynamic Jitter Buffer,

Modem detection & auto-switch to G.711 G.711U, G711A, G.723, G.729A/B, GSM Real-time H.264 base CIF resolution Switch Mode and PPPoE T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711

for Fax Pass-through

QoS IP Transport PSTN Signaling DTMF Method

Diffserve, TOS, 802.1 P/Q VLAN tagging RTP/RTCP and RTSP FXO Loop start, Current Disconnect. Flexible DTMF transmission method,

User interface of In-audio, RFC2833, and SIP Info

IP Signaling Provisioning Media Control Management

SIP (RFC 3261) TFTP and HTTP SRTP TLS and SIPS (pending) Syslog support,

HTTPS and telnet (pending), remote management using Web browser

Short and long haul Caller ID Polarity Reversal /

Wink EMC

REN3: Up to150 ft on 24 AWG line Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID Yes (Detection only). The PSTN lines will need to be subscribed to PR

service from the Service Provider. GXW-410x: EN55022 Class B, CFR Part 15 Class B, EN55024;

GXW-4104: FCC, CE (in addition)

Safety

GXW-410x: EN60950-1 GXW-4108: UL60950-1 (in addition)

Grandstream Networks, Inc. GXW-410x User Manual Page 11 of 37 Firmware 1.0.0.53 Updated: 04/2007

CONFIGURATION GUIDE

CONFIGURATION WITH WEB BROWSER

The GXW-410x has an embedded Web server that will respond to HTTP GET/POST requests. It also has embedded HTML pages that allow a user to configure the IP phone through any common web browser.

Examples of GUI interfaces can be downloaded @

http://www.grandstream.com/user_manuals/GUI/GUI_GXW-410x.

CCESSING THE WEB CONFIGURATION MENU

1. Connect the Power to the GXW-410x unit.

2. Connect an Ethernet cable between the WAN port on GXW-410x to your PC.

3. You will have to assign a dummy IP with the same subnet as the GXW IP Address, which is

192.168.0.160 by default. So, set an IP address like 192.168.0.x for your PC.

4. Launch web browser and type to the GXW-410x web server.

You may choose to use DHCP or PPPoE connection or another static IP address according to your local network environment.

The Gateway Web Configuration Menu can be then accessed by the following URI:

Address where the Gateway-IP-Address is the IP address of the Gateway.

NOTE: To access the configuration page, type the GXW IP address into the browser, stripping out the leading “0” because the browser will parse in octet. e.g. if the IP address is: 192.168.001.014, please type

in: 192.168.1.14.

http://192.168.0.160 at address of web browser. This connects you

http://Gateway-IP-

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END USER CONFIGURATION

Once this HTTP request is entered and sent from a Web browser, the GXW-410x will respond with a login screen. There are two default passwords for the login page:

User Level: Password: Webpages allowed:

End User Level 123 Only Status and Basic Settings Administrator Level admin All pages can be browsed.

IGURE 4: SCREEN-SHOT OF GXW-410X LOG-IN SCREEN

Grandstream Device Configuration

Password

After login, the next configuration page is the Basic Configuration page, explained in detail in Table 6: Web Log-in Definition.

ABLE 6: WEB LOG-IN DEFINITIONS (BASIC SETTINGS PAGE)

Web Access Web Port

Select HTTP or secure HTTPS protocol for Web Access By default, HTTP uses port 80 and HTTPS uses port 443. This field is for

customizable web port.

End User Password

This contains the password to access the End User Web Configuration Menu (Status and Basic Settings). This field is case sensitive with a maximum length of 25 characters.

IP Address

There are two modes to operate the GXW-410x: DHCP mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The GXW-410x acquires its IP address from the first DHCP server it discovers from the LAN it is connected. Using the PPPoE feature: set the PPPoE account settings. The GXW-410x will establish a PPPoE session if any of the PPPoE fields is set. Static IP mode: configure the IP address, Subnet Mask, Default Router IP address, DNS Server 1 (primary), DNS Server 2 (secondary) fields.

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DHCP hostname

This option specifies the name of the client. This field is optional but may be required by some Internet Service Providers. Default is blank.

DHCP domain

DHCP vendor class ID

PPPoE account ID

PPPoE password PPPoE Service

Name Time Zone Daylight Savings

Time

This option specifies the domain name that client should use when resolving hostnames via the Domain Name System. Default is blank.

Used by clients and servers to exchange vendor-specific information. Default is Grandstream GXW-410x.

PPPoE username. Necessary if ISP requires you to use a PPPoE (Point to Point Protocol over Ethernet) connection.

PPPoE account password. This field is optional. If your ISP uses a service name for the PPPoE connection,

enter the service name here. Default is blank. Controls how the date/time is displayed according to the specified time zone. This parameter controls whether the displayed time will be daylight savings time

or not. If set to “Yes” and the Optional Rule is empty, then the displayed time will be 1 hour ahead of normal time. The “Automatic Daylight Saving Time Rule” shall have the following syntax: start-time;end-time;saving Both start-time and end-time have the same syntax: Month ,day ,weekday ,hour ,minute month: 1,2,3,..,12 (for Jan, Feb, .., Dec) day: [+|-]1,2,3,..,31 weekday: 1, 2, 3, .., 7 (for Mon, Tue, .., Sun), or 0 which means the daylight saving rule is not based on week days but based on the day of the month. hour: hour (0-23), minute: minute (0-59)

If “weekday” is 0, it means the date to start or end daylight saving is at exactly the given date. In that case, the “day” value must not be negative. If “weekday” is not zero and “day” is positive, then the daylight saving starts on the first “day”th iteration of the weekday (1st Sunday, 3rd Tuesday etc). If “weekday” us not zero and “day” is negative, then the daylight saving starts on the last “day”th iteration of the weekday (last Sunday, 3rd last Tuesday etc). The saving is in the unit of minutes. The saving time may also be preceded by a negative (-) sign if subtraction is desired instead of addition. The default value for “Automatic Daylight Saving Time Rule” shall be set to “03,11,0,02,00;11,04,0,02,00;60” which is the rule for US. Examples US where daylight saving time is applicable: 03,11,0,02,00;11,4,0,02,00;60 This means the daylight saving time starts from 11th March at 2AM and ends November 4th at 2AM. The saving is 60 minutes (1hour).

You may also access the Device Status page which provides details of the GXW product. The Device Status page terms are defined in Table 7: Status Page Definitions.

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TABLE 7: STATUS PAGE DEFINITIONS

Hardware Revision MAC Address

IP Address Product Model Software Version

System Up Time Registered

FXO Line Connected

PPPoE Link Up

Hardware version number: Main Board, Interface Board The device ID in HEX format. This is a very important ID for ISP

troubleshooting. This field shows WAN IP address of GXW-410x This field contains the product model info (GXW4104 or GXW4108) Program: This is the main software release. Boot and Loader are not changed

often. This field shows system up time since the last reboot. This field indicates whether the different SIP Accounts configured under

Channels page are successfully registered to the SIP server(s). This field will give the status of each physical FXO Line connected to the

Gateway. It will update the status regularly.

Yes - Connected and Idle Busy - Connected and Busy No - Not connected

Additionally it will also provide real time Caller ID information of Incoming as well as Outgoing calls.

This field shows whether the PPPoE connection is running if connected to DSL modem.

Detected NAT Type

This field shows what kind NAT the GXW-410x is connected to via its WAN port. It is based on STUN protocol.

DVANCED USER SETTINGS

ADVANCED USER CONFIGURATION

The end-user needs to login to the advanced user configuration page the same way as for the basic configuration page.

FIGURE 5: SCREENSHOT OF ADVANCED USER CONFIGURATION

Grandstream Device Configuration

Password

Advanced User configuration includes the end user configuration and advanced configurations including: SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration.

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ABLE 8: ADVANCED CONFIGURATION PAGE DEFINITIONS

Admin Password

G723 Rate Voice Frames

per Tx

Layer 3 QoS

Administrator password. Only the administrator can configure the “Advanced Settings” page. Password field is purposely left blank for security reasons. The maximum password length is 25 characters.

G723 encoding rate (6.3kbps or 5.3kbps) This field contains the number of voice frames to be transmitted in a single packet.

When setting this value, the user should be aware of the requested packet time (used in SDP message) as a result of configuring this parameter. This parameter is associated with the first vocoder in the above vocoder Preference List or the actual used payload type negotiated between the 2 conversation parties at run time. e.g., if the first vocoder is configured as G723 and the “Voice Frames per TX” is set to be 2, then the “ptime” value in the SDP message of an INVITE request will be 60ms because each G723 voice frame contains 30ms of audio. Similarly, if this field is set to be 2 and if the first vocoder chosen is G729 or G711 or G726, then the “ptime” value in the SDP message of an INVITE request will be 20ms. If the configured voice frames per TX exceeds the maximum allowed value, the BudgeTone 200 will use and save the maximum allowed value for the corresponding first vocoder choice. The maximum value for PCM is 10(x10ms) frames; for G726, it is 20 (x10ms) frames; for G723, it is 32 (x30ms) frames; for G729/G728, 64 (x10ms) and 64 (x2.5ms) frames respectively.

This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff-Serv or MPLS. Default value is 48. Its range lies from 0 to 63.

Layer 2 QoS

Local RTP port

Use Random Port

Keep-alive interval

Use NAT IP STUN Server

This contains the value used for layer 2 VLAN tag.

802.1q / VLAN tag : Default value is 0. Range lies from 0 to 4095.

802.1p Priority value : Default value is 0. Range lies from 0 to 7. *** The above 2 settings need to be supported on the network and then configured

accordingly on the GXW410x. Incorrect configuration will cause blocked access, which will result in Factory Reset as the only option to renew access.

This parameter defines the local RTP-RTCP port pair the GXW-410x will listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for RTP and the port_value+1 for its RTCP; channel 1 will use port_value+2 for RTP and port_value+3 for its RTCP and so on. The default value is 5004.

This parameter, when set to Yes, will force random generation of both the local SIP and RTP ports. This is usually necessary when multiple GXW-410xs are behind the same NAT.

This parameter specifies how often the GXW-410x sends a blank UDP packet to the SIP server in order to keep the “hole” on the NAT open. Default is 20 seconds.

NAT IP address used in SIP/SDP message. Default is blank. IP address or Domain name of the STUN (Simple Traversal of UDP through NATs)

server.

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Firmware Upgrade & Provisioning

This radio button will enable GXW-410x to download firmware or configuration file through either TFTP or HTTP.

Via TFTP Server

Via HTTP Server

Firmware Server Path

Config Server Path

Firmware File Prefix

If selected, the GXW410x will attempt to retrieve new configuration file or new code image from the specified TFTP server at boot time. It will make up to 5 attempts before timeout and then it will start the boot process using the existing code image in the Flash memory. If a TFTP server is configured and a new code image is retrieved, the new downloaded image will be verified and then saved into the Flash memory.

Note: Please do NOT interrupt the TFTP upgrade process (especially the power supply) as this will damage the device. Depending on the network environment this process can take up to 15 or 20 minutes.

The URL for the HTTP server used for firmware upgrade and configuration via HTTP. For example, ttp://provisioning.mycompany.com:6688/Grandstream/1.0.0.54 Here “:6688” is the specific TCP port that the HTTP server is listening at, it can be omitted if using default port 80.

Note: If Auto Upgrade is set to No, GXW-410x will only do HTTP download once at boot up.

IP address or domain name of firmware server.

IP address or domain name of configuration server.

Default is blank. If configured, GXW400X will request firmware file with the prefix. This setting is useful for ITSPs. End user should keep it blank.

Firmware File Postfix

Config File Prefix

Config File Postfix

Automatic Upgrade

Authenticate Conf File

Syslog Server

Default is blank. End user should keep it blank.

Choose Yes to enable automatic upgrade and provisioning. In “Check for new firmware every” field, enter the number of minutes to enable GXW-410x to check the server for firmware upgrade or configuration. When set to No, GXW-410x will only do upgrade once at boot up. Other options are:“ Always check for New Firmware.” “ Check New Firmware only when F/W pre/suffix changes” “ Always skip the Firmware check”

If set to Yes, config file is authenticated before acceptance. This protects the configuration from an unauthorized change.

The IP address or URL of System log server. This feature is especially useful for ITSP (Internet Telephone Service Provider)

Grandstream Networks, Inc. GXW-410x User Manual Page 17 of 37 Firmware 1.0.0.53 Updated: 04/2007

Syslog Level

Select the ATA to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events:

1. product model/version on boot up (INFO level)

2. NAT related info (INFO level)

3. sent or received SIP message (DEBUG level)

4. SIP message summary (INFO level)

5. inbound and outbound calls (INFO level)

6. registration status change (INFO level)

7. negotiated codec (INFO level)

8. Ethernet link up (INFO level)

9. SLIC chip exception (WARNING and ERROR levels)

10. memory exception (ERROR level)

The Syslog uses USER facility. In addition to standard Syslog payload, it contains the following components:

GS_LOG: [device MAC address][error code] error message Here is an example: May 19 02:40:38 192.168.1.14 GS_LOG: [00:0b:82:00:a1:be][000]

Ethernet link is up

NTP server

Enable Video Surveillance

RTSP Port

URI or IP address of the NTP (Network Time Protocol) server, which will be used by the phone to synchronize the date and time.

When set to Yes, GXW410x will start converting video feed received from analog camera to IP packets. In order to view this video feed, please follow instructions given under Video Surveillance chapter on page 23.

By default it is 554.

Grandstream Networks, Inc. GXW-410x User Manual Page 18 of 37 Firmware 1.0.0.53 Updated: 04/2007

CONFIGURING THE FXO CHANNELS

Configuring the FXO channels on the GXW – 410x is an easy process. Follow the GUI interfaces. The Device Status page terms are defined in Table 9: FXO Lines Configuration Definitions. An example of the Channel Dialing Configuration is shown in Figure 6. Please note the default is always configured. The user has the option to change the default settings as described in the Table 9.

ABLE 9: FXO LINES CONFIGURATION DEFINITIONS

Enable Current Disconnect

Enable Tone Disconnect

Enable Polarity Reversal

AC Termination Impedance

Silence Timeout

When set to Y, Current Disconnect is enabled. Certain PSTN Cos require this to be enabled, in order to realize disconnect signal from PSTN side. Default is Y. If enabled use threshold : Default is 100ms. Range is 50ms to 800ms.

Certain PSTN service providers have a threshold time within which the line stabilizes after off-hook. It is entirely dependent on provider, however if you experience PSTN line detection issues, please modify this setting appropriately in 100ms increments.

Default is No. If PSTN provider uses call progress tones then it should be set to Yes in order to realize disconnect tone. Please configure accurate Call Progress Tones on Channels webpage based on PSTN provider (or traditional PBX) settings.

Default is No. This should be set to Yes only if the FXO lines are subscribed to PR service from PSTN Service provider. It is merely a PR detect feature. ***Note:- If there is no PR service from provider on the FXO line, and this setting is configured to Yes, calls will not be succe ssful.

Selects the impedance of the analog Line connected to the FXO port on the GXW410x.

Terminate call after long silence detected. Default is 60 seconds, max 65536. Syntax for Channel Specific Settings:

Default - ch1-8:X; {all channels 1 to 8 are set to value X} Additional Examples:ch1,3-6:10;ch2,7-8:12 {channels 1,3,4,5 and 6 are set to value 10 while channels 2,7

and 8 are set to value 12.

DTMF Digit

Default value is 100ms.

Length DTMF Digit

Default value is -11dB.

Volume DTMF Dial Pause

Default value is 100ms.

Wait for Dial-tone

Default is Y (Yes). When set to Yes, the gateway will wait till it hears dialtone from FXO line before dialing out the destination digits.

Grandstream Networks, Inc. GXW-410x User Manual Page 19 of 37 Firmware 1.0.0.53 Updated: 04/2007

Stage Method

Syntax - ch1-8:1; {all channels 1 to 8 are set to value 1 or 2} Stage method can be set to either 1 or 2. In simple words, if you need to make a direct PSTN call from a VOIP endpoint you

should set this to 1. When you set it to 2, you will first dial one of the VOIP channel accounts from the VOIP endpoint, this will result in getting a PSTN line dial-tone to then dial out the destination PSTN number.

Most implementations require this setting to be configured to 1.

Min. Delay before Dial PSTN

Offhook Auto Dial

Caller ID Scheme

Defaut is 100ms. This needs to be equal or slightly higher than the Current Disconnect threshold setting, so that once the FXO line is stable after the threshold period, the gateway can dial out. Again, it should be touched only if there are PSTN line detection issues.

This is an extremely important setting to make sure incoming PSTN calls are picked up and forwarded to the correct VOIP destination.

User ID - This parameter allows users to configure a User ID or extension number to be automatically dialed upon FXO line off-hook.

SIP Server - You also need to specify the Profile of the user id configured above (p1 stands for Profile 1, p2 stands for Profile 2 and so on).

SIP Destination Port - Along with the user-id and Profile, you also have the option to choose the destination port where you would like to send the call. By default it should be set to ch1-x:5060; (x can be 4 or 8 depending on number of ports).

The GXW410x supports 5 different types of schemes:-

1. Bellcore (US standard)

2. ETSI_RING

3. ETSI_TAS

4. DTMF

5. NTT (Japanese standard) Please check with your PSTN service provider (or traditional PBX specs) for which caller ID scheme it supports.

Caller ID Transport type

Default is “relay via From header”. You may also select :“relay via P_Asserted_Identity header” “Disable” :- Caller ID feature will be disabled. “Send anonymous” :- All calls forwarded to VOIP end will be sent as anonymous.

T.38 Setting

This setting allows you to make several options related to Facsimile. You can select the method: T.38 or Pass through (G711) You can select the fax transmission rates (2400/4800/7200/9600/12000/14400bps) You can enable or disable ECM (Error Checking Mode)

Grandstream Networks, Inc. GXW-410x User Manual Page 20 of 37 Firmware 1.0.0.53 Updated: 04/2007

TABLE 10: CHANNELS PAGE DEFINITIONS

Channels

SIP User ID

Authentication ID

Authentication Password

Profile ID

Call Progress Tones

Note – The channels here are basically SIP endpoints that will act as

clients registering to the SIP Server configured under the appropriate Profile page.

It should be set same as the channel number (i.e 1, 2..4 or 8 depending on number of FXO ports).

It is NOT the same as SIP Account ID.

This is the SIP account information. Enter the SIP User ID part of the account.

SIP service subscriber’s Authenticate ID used for authentication. It can be identical to, or different from SIP User ID.

SIP account password needs to be entered here. Note:- After entering the password, it will show up as blank but the password still remains active.

Select the corresponding Profile ID (1/2/3). Profiles are SIP Server configurations.

Using these settings, user can configure tone frequencies according to user preference. By default, the tones are set to North American frequencies. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds. ON is the period of ringing (ON time in ms) while OFF is the period of silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern.

• “Dial tone”

• “Ringback tone”

• “Busy/Re-order tone”

• “Confirmation tone”

Please refer the document below to determine your local call progress tones:-

http://www.itu.int/ITU-T/inr/forms/files/tones-0203.pdf Channel Voice Settings Tx to PSTN Audio Gain

(dB) Rx from PSTN Audio

Gain (dB) Silence Suppression

Channel voice settings mentioned below.

Allows user to set a value in dB for transmission to PSTN Audio Gain.

Default is 1. Range is from -12 to 12dB.

Allows user to set a value in dB for receive from PSTN Audio Gain. Default

is 0. Range is from -12 to 12dB.

This controls the silence suppression/VAD feature of G723 and G729. If set

to “Yes”, when a silence is detected, small quantity of VAD packets (instead

of audio packets) will be sent during the period of no talking. If set to “No”,

this feature is disabled.

Echo Cancellation Channel specific Setting

Grandstream Networks, Inc. GXW-410x User Manual Page 21 of 37 Firmware 1.0.0.53 Updated: 04/2007

When set to Y, Echo cancellation is enabled.

Channel specific settings mentioned below.

DTMF Method

This parameter specifies the mechanism to transmit DTMF digits. There

are7 modes supported: in audio which means DTMF is combined in audio

signal (not very reliable with low bit-rate codec), via RTP (RFC2833), or via

SIP INFO. Multiple DTMF transmission schemas can be selected.

1 – in-audio 2 – RFC2833 3 – in-audio and RFC2833 4 – SIP Info 5 – in-audio and RFC2833 6 – SIP Info and RFC2833 7 – in-audio, RFC2833, and SIP Info

No Key Entry Timeout Local SIP Listen Port

Round Robin and/or Flexible

Prefix to specify Port (1 stage dialing method)

Default is 4 seconds.

Default is ch1-8:5060++;. Here the ++ indicates increments by 2, so port 1

is set at 5060, port at 5062 and so on. This setting can be used with Round

Robin and/or Flexible setting below to configure different ports to be placed

under different Round Robin groups.

Default is rr:1-8;

The syntax is pretty straight-forward here. The rr stands for Round Robin

and the numbers stand for the ports that belong to that round robin group.

For example:-

rr:1-8; -> Round robin within the first 4 ports i.e. outgoing calls will be

forwarded to the next available port within the group of ports 1 to 4.

rr:1,3-6,8;rr:2,7; -> Round robin within port 1,3,4,5,6 and 8; Second round

robin group within ports 2 and 7 i.e. outgoing calls to ports 1,3,4,5,6 and 8

will be forwarded to the next available port within this group ONLY.

Outgoing calls to port 2 and 7 will be forwarded to the next available port

between ports 2 and 7 ONLY.

** In order to terminate a call on FXO port 2 or 7 you will need to change its

Local SIP Listen port accordingly.

Default is 99.

Syntax to USE this feature: prefix# (thats 99) + ch# (could be anything from

1 to 8) + dialing# will result in this call forwarded to FXO port (ch#)

immediately.

Grandstream Networks, Inc. GXW-410x User Manual Page 22 of 37 Firmware 1.0.0.53 Updated: 04/2007

DIAL PLAN

The Dial Plan feature implemented is applicable for VOIP to PSTN calls only. You may configure a dial plan based on the following grammar:-

1. Accept Digits: 1,2,3,4,5,6,7,8,9,0,*,#

2. Grammar: x - any digit from 0-9; xx+ - at least 2 digit number; ^ - exclude; [3-5] - any digit of 3, 4, or 5; [147] - any digit 1, 4, or 7; <2=011> - replace digit 2 with 011 when dialing WARNING - illegal input will fall back to default

Example 1: {[369]11 | 1617xxxxxxx} - Allow 311, 611, 911, and any 10 digit numbers of leading digits 1617.

Example 2: {^1900x+ | <=1617>xxxxxxx} - Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers.

Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} - Allow any length of number with leading digit 2 and 10 digit-numbers of leading digit 1 and leading exchange number between 2 and 9; If leading digit is 2, replace leading digit 2 with 011 before dialing

Default: PSTN Outgoing - {x+}

Note – If you do not plan to use this feature just let it be default {x+}

PROFILES

Profiles are basically IP PBX / SIP Server configuration templates. If you have more than one IP PBX system or SIP Server that you would like to use with the GXW410x, then you can configure Profile 2 or 3. Note – Make sure you select the correct profile for each channel under Channel s

WEBPAGE.

ABLE 11: PROFILE PAGE DEFINITIONS

Activate Profile Profile Name SIP Server Outbound Proxy

When set to Yes the SIP Profile is activated. A name to identify a Profile. SIP Server’s IP address or Domain name provided by VoIP service provider. IP address or Domain name of Outbound Proxy, or Media Gateway, or Session

Border Controller. Used by GXW-410x for firewall or NAT penetration in different network environments. If symmetric NAT is detected, STUN will not work and ONLY outbound proxy can correct the problem.

Use DNS SRV: User ID is Phone

Number

Default is No. If set to Yes the client will use DNS SRV to look up server. If the GXW-410x has an assigned PSTN telephone number, this field should be set

to “Yes”. Otherwise, set it to “No”. If “Yes” is set, a “user=phone” parameter will be attached to the “From” header in SIP request.

Grandstream Networks, Inc. GXW-410x User Manual Page 23 of 37 Firmware 1.0.0.53 Updated: 04/2007

SIP Registration

This parameter controls whether the GXW-410x needs to send REGISTER messages to the SIP Server. The default setting is “Yes”.

Unregister on Reboot

Local SIP port

NAT Traversal

Proxy-Require Early Dial

Default is No. If set to yes, the SIP user’s registration information will be cleared on reboot.

This parameter allows the user to specify the time frequency (in minutes) for the GXW-410x to refresh its registration with the specified registrar. The default interval is 60 minutes (or 1 hour). The maximum interval is 65535 minutes (about 45 days).

This parameter defines the local SIP port the GXW-410x will listen and transmit. The default value for Account 1 is 5060. It is 5062, 5064, 5066 for Account 2, Account 3 and Account 4 respectively.

This parameter defines whether the GXW-410x NAT traversal mechanism will be activated or not. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXW-410x will behave according to the STUN client specification. Under this mode, the embedded STUN client inside the GXW-410x will attempt to detect if and what type of firewall/NAT it is sitting behind through communication with the specified STUN server. If the detected NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the GXW-410x will attempt to use its mapped public IP address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with no specified STUN server, the GXW-410x will periodically (every 20 seconds or so) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole” on the NAT open.

SIP Extension to notify SIP server that the unit is behind the NAT/Firewall. Default is No. Use only if proxy supports 484 response.

Session Expiration

Min-SE Caller Request

Timer Callee Request

Timer Force Timer

UAC Specify Refresher

UAS Specify Refresher

Grandstream implemented SIP Session Timer. The session timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. Once the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session will be terminated. Session Expiration is the time (in seconds) at which the session is considered timed out, if no successful session refresh transaction occurs beforehand. The default value is 180 seconds.

The minimum session expiration (in seconds). The default value is 90 seconds. If selecting “Yes” the phone will use session timer when it makes outbound calls if

remote party supports session timer. If selecting “Yes” the phone will use session timer when it receives inbound calls

with session timer request. If selecting “Yes” the phone will use session timer even if the remote party does not

support this feature. Selecting “No” will allow the phone to enable session timer only when the remote party support this feature. To turn off Session Timer, select “No” for Caller Request Timer, Callee Request Timer, and Force Timer.

As a Caller, select UAC to use the phone as the refresher, or UAS to use the Callee or proxy server as the refresher.

s a Callee, select UAC to use caller or proxy server as the refresher, or UAS to

use the phone as the refresher.

Grandstream Networks, Inc. GXW-410x User Manual Page 24 of 37 Firmware 1.0.0.53 Updated: 04/2007

Force INVITE

Session Timer can be refreshed using INVITE method or UPDATE method. Select “Yes” to use INVITE method to refresh the session timer.

Enable 100rel

Refer-to uses Target Contact

Preferred Vocoder

Special Feature

The use of the PRACK (Provisional Acknowledgment) method enables reliability to be offered to SIP provisional responses (1xx series). This is very important if PSTN inter-networking is to be supported. A user’s request to use reliable provisional responses is invoked by the 100rel tag which is appended to the value of the required header of initial signalling messages.

Default is NO. If set to YES, then for Attended Transfer, the “Refer-To” header uses the transferred target’s Contact header information.

The GXW-410x supports up to 5 different Vocoder types including G.711 A-/U-law, GSM, G.723.1, G.729A/B. The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message. The first Vocoder in this list can be entered by choosing the appropriate option in “Choice 1”. Similarly, the last Vocoder in this list can be entered by choosing the appropriate option in “Choice 8”.

Default is Standard. Choose the selection to meet some special requirements from Soft Switch vendors like Nortel, Broadsoft, etc.

Grandstream Networks, Inc. GXW-410x User Manual Page 25 of 37 Firmware 1.0.0.53 Updated: 04/2007

SAVIN G THE CONFIGURATION CHANGES

Once a change is made, press the “Update” button in the Configuration Menu. The GXW-410x will display the following screen to confirm that the changes have been saved. To activate changes, reboot or power cycle the GXW-410x after all changes are made.

IGURE 5: SCREEN-SHOT OF SAVE CONFIGURATION

EBOOTING FROM REMOTE

The administrator can remotely reboot the unit by pressing the “Reboot” button at the bottom of the configuration menu. The following screen will indicate that rebooting is underway.

IGURE 6: SCREEN-SHOT OF REBOOTING

Grandstream Device Configuration

The device is rebooting now...

You may re-login by clicking on the link below in 30 seconds.

Click to re-login

The user can re-login to the unit after waiting for about 30 seconds.

Grandstream Networks, Inc. GXW-410x User Manual Page 26 of 37 Firmware 1.0.0.53 Updated: 04/2007

VIDEO SURVEILLANCE

The GXW-410x can be used with an Analog Surveillance CCD Camera to perform video surveillance function. This application should be used in a LAN environment or when both sides have public IP address.

VIDEO SURVEILLANCE PROCEDURES

¾ Gateway side:

1. In the ADVANCED SETTING page, find the following field and change from default setting

NO to YES, reboot the device.

2. Connect an analog based surveillance camera to the VIDEOIN connection at the back panel

of the unit.

¾ PC side (Monitor Device):

1. Download VLC from

RFC 3984.

2. Launch VLC.

3. Go to Preferences->Input/Codecs->Demuxers->H264, check “Advanced options” in the

bottom. The option “Frames per Second” will show. Change that value to 5 and then save.

4. Go to Preferences->Input/Codecs->Access modules->Real RTSP, check “Advanced options”

in the bottom. The option “Caching value (ms) will show. Change that value to 1000 and then save. You may change it to a smaller value to reduce the delay.

5. If the viewer is under NAT, go to Preferences->Demuxers->Access modules->RTP/RTSP,

check “Advanced options” in the bottom. The option “Use RTP over RTSP (TCP)” will show. Check that option box. (Grandstream does NOT recommend this network envi ronment)

6. Close the Preferences window and go to File->Open Network Stream:

a) Select RTSP as the protocol b) Enter the URL in the format of rtsp://admin:

ADMIN_PASSWORD@DEVICE_IP_ADDRESS:DEVICE_RTSP_PORT.

Change the blue text according to your configuration:

• ADMIN_PASSWORD is the device’s web configuration password for admin.

• DEVICE_IP_ADDRESS is the device IP.

• DEVICE_RTSP_PORT is the RTSP port setting of the device.

If the port uses default value 554, the port portion can be omitted from the URL

c) Click OK to start the video.

http://www.videolan.org/vlc/. This is the only player so far that supports

Grandstream Networks, Inc. GXW-410x User Manual Page 27 of 37 Firmware 1.0.0.53 Updated: 04/2007

FIGURE 7: SCREEN-SHOT OF VIDEO SURVEILLANCE*

* PC client side running VLC as monitoring station

Grandstream Networks, Inc. GXW-410x User Manual Page 28 of 37 Firmware 1.0.0.53 Updated: 04/2007

FIRMWARE UPGRADE

Our latest official release can be downloaded from: http://www.grandstream.com/y-firmware.htm. Firmware (or software) upgrades can be done either via TFTP or HTTP. The corresponding configuration

settings are on the configuration page. End users should NOT touch the configuration settings that are useful for ITSPs. To upgrade your unit firmware, follow these steps:

1. Under Advanced Settings webpage, enter your TFTP or HTTP Server IP address (or FQDN) next to the “Firmware Upgrade: Upgrade Server” field.

2. Select via TFTP or HTTP accordingly.

3. If you plan to use Automatic Upgrade, set it to “Yes”, otherwise No (this will make it check for upgrade every time you reboot).

PGRADE THROUGH HTTP

To upgrade firmware via HTTP, the field “Firmware Upgrade and Provisioning: Upgrade Via” needs to be set to HTTP. The “Firmware Server Path” should be set to where the firmware files are located.

For example, the user can use the following URL in the Firmware Server Path:

firmware.mycompany.com: 6688/Grandstream/1.0.0.53 where firmware.mycompany.com is the FQDN

of the HTTP server. It can also be in IP address format. “:6688” is the TCP port the HTTP server listening to, default http server listens to port 80. “/Grandstream/1.0.0.53” is the RELATIVE directory to the root dir on HTTP web server.

Grandstream Networks, Inc. GXW-410x User Manual Page 29 of 37 Firmware 1.0.0.53 Updated: 04/2007

UPGRADE THROUGH TFTP

To upgrade firmware via TFTP, set the field “Firmware Upgrade and Provisioning: Upgrade Via” to TFTP. The TFTP server can be configured in either IP address format or FQDN.

To configure the TFTP server via the Web configuration interface, follow these five steps:

1. Open your browser to input the IP address of the GXW-410x.

2. Enter the admin password to enter the configuration screen.

3. Enter the TFTP server address or URL in the “Firmware Server Path” field near the bottom of the configuration screen.

4. Once the “Firmware Server Path” is set, update the change by clicking the “Update” button.

5. Reboot or power cycle the unit.

If the configured updating server is found and a new code image is available, the GXW-410x will retrieve the new image files by downloading them into the GXW-410x’s SRAM. During this stage, the GXW410x’s LED will blink until the checking/downloading process is completed. Upon verification of checksum, the new code image will be saved into the Flash. If TFTP fails for any reason (e.g., TFTP server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the GXW-410x will stop the TFTP process and simply boot using the existing code image in the flash.

Firmware upgrading may take as long as 20 minutes over the Internet, or just 20+ seconds if it is performed on a LAN. Grandstream recommends conducting firmware upgrades in a controlled LAN environment if possible.

OWNLOAD TFTP SERVER

For users who do not have a local TFTP server, Grandstream provides a NAT-friendly TFTP server on the public Internet for users to download the latest firmware upgrade automatically. Please check the Services section of Grandstream’s Web site to obtain this TFTP server IP address. Alternatively, user can download and install a free TFTP or HTTP server in his LAN for a firmware upgrade.

A free Windows version TFTP server can be downloaded from:

http://support.solarwinds.net/updates/New-customerFree.cfm.

Directions For Downloading TFTP Server:

1. Unzip the file and put all of the files under the root directory of the TFTP server.

2. Put the PC running the TFTP server and the GXW–410x in the same LAN segment.

3. Go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware

upgrade.

4. Start the TFTP server, in the phone’s web configuration page.

5. Configure the Firmware Server Path with the IP address of the PC.

6. Update the change and reboot the unit.

You can also download the free HTTP server from

http://httpd.apache.org or just use Microsoft IIS web.

Grandstream Networks, Inc. GXW-410x User Manual Page 30 of 37 Firmware 1.0.0.53 Updated: 04/2007

RESTORE FACTORY DEFAULT SETTING

WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone.

Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.

The ONLY way to restore default factory settings is as follows:

1. Unplug the Ethernet cable.

2. Locate the needle sized hole on the back panel of the gateway next to the Power connection.

3. Enter a thin object in this hole and keep it pressed for about 7 seconds.

4. You will see the Network port LEDs (green and orange) go off and on simultaneously; this indicates the reset went through.

5. All settings have been erased and the gateway is back to factory settings.

Grandstream Networks, Inc. GXW-410x User Manual Page 31 of 37 Firmware 1.0.0.53 Updated: 04/2007

Examples of GXW-410x Configurations

PPLICATION ONE: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER

Scenario: A business with a traditional phone system (with or without broadband access) and an IP

PBX or SIP Servers connecting to an Internet Telephone Service Provider (ITSP).

Anywhere in the world

IPPBX or

SIP Server

FXO Lines

4 or 8 Ports

PPSSTTNN

CClloouudd

IP/LAN IP/WAN

GXW-410x

Grandstream IP Phones

PSTN Analog

PPLICATION TWO: GXW TO EXTEND A TRADITIONAL PBX SCENARIO

Scenario: a small business with traditional analog PBX lines and broadband access who want to extend

their traditional PBX to virtually anywhere in the world, using the internet. (Any SIP End point, such as Grandstream BugeTone, HandyTone, GXP-2000 or GXV-3000 are needed in this scenario)

Company A - Boston, MA 6 employees

IP/LAN

IInntteerrnneett

CClloouudd

IPPBX or

SIP Server

IP/LAN

GXW-410x

FXS | IPPBX | SIP Platform

Any branch, anywhere

FXO Lines

Traditional

PBX

FXO Lines

Any SIP endpoint

PPSSTTNN

Clloouudd

Anywhere in the world

Optional

GXW-410x

Grandstream IP Phones

Grandstream Networks, Inc. GXW-410x User Manual Page 32 of 37 Firmware 1.0.0.53 Updated: 04/2007

APPLICATION THREE: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER AND VIDEO SURVEILLANCE

Scenario: The GXW-410x offers an additional video surveillance port which can be configu surveillance. It is the only small business analog gateway that offers this security feature.

Branch A – Boston, MA 6 employees

IPPBX or

SIP Server

IP/LAN

Grandstream IP

Branch B – Denver, CO 4 employees

GXW 410x

IInntteeeett

rrn

PPSSTTNN

CClloouudd

Anywhere in the world

GXW 410x

Grandstream IP

IPPBX or

SIP Server

IP/LAN

red for

PPLICATION FOUR: USING A GXW FOR PURE IP- IP COMMUNICATION CONFIGURATION

Scenario Four: The GXW-410x offers an IP to IP pure IP Communications System

all locations use IP phones.

Branch A - Boston, MA 6 employees

IPPBX or

SIP Server

IP/LAN

Grandstream IP Phones

Branch B – Denver, CO 4 employees

GXW 410x

CClloouudd

PPSSTTNN

CClloouudd

IInntteerrnneett

Anywhere in the world

GXW 410x

Grandstream IP Phones

configuration, where

IPPBX or

SIP Serve

IP/LAN

Grandstream Networks, Inc. GXW-410x User Manual Page 33 of 37 Firmware 1.0.0.53 Updated: 04/2007

GLOSSARY OF TERMS

ADSL Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that transmit

from 1.5 to 9 Mbps downstream (to scriber) and from 16 kbps to 8 ps upstream, dependin e distance.

AGC Automatic Gain Control is an control the real world c ions.

ARP Address Resolution Protocol is a protocol the IPv4, to map operates below the network la part of the interface between the OSI network and OSI link layer. It is used when

ATA Ana dapter. Covert analogue telephone to be used in data network for VoIP, like Grandstream HT series products.

CODEC Coder-Decoder. It's an analog-to-digital (A/D) and digital-to-analog (D/A) converter e signals from the outside world to digital, and back again.

CNG Comfort Noise Generator, generate artificial background communications to fill the

DATAGRAM A data packet carrying its own address information so it can be independently routed from its source to the destination computer

DECIMATE To discard porti

ompressed. Lossy compression algorithms ordinarily decimate while sub-sam pling.

c DECT Digital Enhanced Cordless Telecommunications: A standard developed by the European

Telecommunication S

ECT covers wireless PBXs, telepoint, residential cordless telephones, wireless access to the public

D switched telephone network, Closed User Groups (CUGs), Local Area Networks, and wireless local loop. The DECT Common Interface radio standard is a multi-carrier time division multiple access, time division duplex (MC-TDMA-TDD) radio transmission technique using ten radio frequency channels from 1880 to 1930 MHz, each divided into 24 time slot

f 120 possible combinations. A DECT base station (an RFP, Radio Fixed Part) can transmit all 12

o possible accesses (time slots) simultaneously by using different frequencies or using only one frequency. All signaling information is transm

igitally encoded into a 32 Kbit/s signal using Adaptive Differential Pulse Code Modulation.

DNS Short for Domain Name System (or Service or Server), an

names into IP addresses

DID Direct Inward Dialing. The ability for an outside caller to dial to a PBX extension w

rough an attendant or auto-attendant.

th DSP Digital Signal Processor. A sp

roducts all have DSP chips built inside.

p DTMF Dual Tone Multi Frequency. The standard tone-pairs used on telephone termi

sing in-band signaling. The standards define 16 tone-pairs (0-9, #, * and A-F) although most terminals

u support only 12 of them (0-9, * and #).

Mbps the sub 00 kb

g on lin

electronic

gain of a system in order to maintain some measure of performance over anging range of

ondit

IP network addresses to

yer as a

IPv4 is used over Ethernet

logue Telephone A

Abbreviation for

for translating th

silent time in a transmission resulting from voice activity detection.

ons of a signal in order to reduce the amount of information to be encoded or

tandard Institute from 1988, governing pan-European digital mobile telephony.

the hardwa esses used by a data link protocol. The protocol

itted from the RFP within a multi-frame (16 frames). Voice signals are

ecialized CPU used for digital signal processing. Grandstream

system found in many types of devices. Its purpose is to

a ch

used by

re addr

s of 10ms, and twelve full-duplex accesses per carrier, for a total

Internet Protocol (IP)

noise

used in radio and wireless

Internet service that translates domain

[RFC826], specifically

ithout going

nals for dialing

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FQDN Fully Qualified Domain Name. A FQDN consists of a host and domain name, including top-level domain. For example,

www.grandstream.com is a fully qualified domain name. www is the host,

Grandstream is the second-level domain, and and.com is the top level domain. FXO Foreign eXchange Office. An FXO device can be an analog phone, answering machine, fax, or

anything that handles a call from the telephone company like AT&T. They should also operate the same way when connected to an FXS interface.

• An FXO interface will accept calls from FXS or PSTN interfaces. All countries and regions have their own standards.

• FXO is complimentary to FXS (and the PSTN).

FXS Foreign eXchange S

xtension (usually an analog phone).

tation. An FXS device has hardware to generate the ring signal to the FXO

• An FXS device will allow any FXO device to operate as if it were connected to the phone company. This makes your PBX the PO

TS+PSTN for the phone.

• The FXS Interface connects to FXO devices (by an FXO interface, of course).

DHCP The Dynamic Host Configuratio

n Protocol (DHCP) is an Internet protocol for automating the

configuration of computers that use TCP/IP. DHCP can be used to automatically assign IP addresses, to deliver TCP/IP stack configuration parameters such as the subnet mask and default router, and to provide other configuration information such as the addresses for printer, time and news servers.

ECHO CANCELLATION Echo Cancellation is used in

telephony to describe the process of removing echo from a voice communication in order to improve voice quality on a telephone call. In addition to

improving quality, this process improves preventing echo from traveling across a acoustic echo and hybrid echo. contribute to echo generation in

Speech compression techniques and digital processing delay often

telephone networks.

bandwidth savings achieved through silence suppression by

network. There are two t ypes of echo of relevance in telephony:

H.323 A suite of standards for multimedia conferences on traditional packet-switched networks. HTTP H otocol; the World Wide Web protocol that performs the request and retrieve

function

yper Text Transfer Pr

s of a server

IP Internet Protocol. A packet-based protocol for delivering data across networks. IP-P

BX IP-based Private Branch Exchange

IP T ep general term for

el hony (Internet Protocol telephony, also known as Voice over IP Telephony) A

e technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and

th other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). The basic steps involved in originating an IP Telephony call are conversion of the analog voice signal to digital format and compression/translation of the signal into Internet protocol (IP) packets for transmission over the Internet or other

etworks; the process is reversed at the receiving end. The terms IP Telephony and Internet Telephony

packet-switched

are often used to mean the same; however, they are not 100 per cent interchangeable, since Internet is only a subcase of packet-switched networks. For users who have free or fixed-price Internet access, IP Telephony software essentially provides free telephone calls anywhere in the world. However, the challenge of IP Telephony is maintaining the quality of service expected by subscribers. Session border controllers resolve this issue by providing quality assurance comparable to legacy telephone systems.

R IVR is a software application that accepts a combination of voice telephone input and touch-tone

keypad selection and provides appropriate responses in the form of voice, fax, callback, e-m

erhaps other media.

ail and

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MTU A Maximum Transmission Unit (MTU) is the largest size packet or frame, specified in octets (eight- bit bytes), that can be sent in a packet- or frame-based network such as the Inter

thernet is 1500 byte.

net. The maximum for

AT Network Address Translation

N NTP Network Time Protocol, a protocol to exchange and synchronize time over networks The port used

is UDP 123 Grandstream products using NTP to get time from Internet OBP/SBC Outbound Proxy or another name Session Border Controller. A device used in

VoIP networks.

OBP/SBCs are put into the signaling and media path between calling and called party. The OBP/SBC acts as if it was the called VoIP phone and places a second call to the called party. The effect of this behavior is that not only the signaling traffic, but also the media traffic (voice, video etc) crosses the OBP/SBC. Without an OBP/SBC, the media traffic travels directly between the VoIP phones. Private OBP/SBCs are used along with firewalls to enable VoIP calls to and from a protected enterprise network. Public VoIP service providers use OBP/SBCs to allow the use of VoIP protocols from private networks

internet connections using NAT.

with PPPoE Point-to-Point Protocol over Ethernet is a network protocol for encapsulating PPP frames in

Ethernet frames. It is used mainly with cable modem and DSL services. PSTN Public Switched Telephone Network. The phone service we use for every ordinary phone call, or

called POT (Plain Old Telephone), or circuit switched network. RTCP Real-time Tran

sport Control Protocol, defined in

RFC 3550

, a sister protocol of the Real-time

Transport Protocol (RTP), It partners RTP in the delivery and packaging of multimedia data, but does not

transport any data itself. It is used

ultimedia session. The primary function of RTCP is to provide feedback on the quality of service being

periodically to transmit control packets to participants in a streaming

provided by RTP.

TP Real-time Transport Protocol defines a standardized packet format for delivering audio and video

over the Internet. It was developed by the Audio-Video Transport Working Group of the published in 1996 as

RFC 1889

IETF and first

SDP Session Description Protocol is a format for describing streaming media initialization parameters. It has been published by the

IETF as RFC 2327.

SIP Session Initiation Protocol, An IP telephony signaling protocol developed by the IETF (RFC3261). SIP is a text-based protocol suitable for integrated voice-data applications. SIP is designed for voice

ansmission and uses fewer resources and is considerably less complex than H.323. All Grandstream

tr products are SIP based

TUN Simple Traversal of UDP over NATs is a

network protocol

allowing clients behind NAT (or multiple NATs) to find out its public address, the type of NAT it is behind and the internet side port associated by the NAT with a particular local port. This information is used to

osts that are both behind NAT routers. The protocol is defined in

set up UDP communication between two

RFC 3489

. STUN will usually work well

with non-symmetric NAT routers. TCP Transmission Control Protocol is one of the core protocols of the

Internet protocol suite. Using TCP,

applications on networked hosts can create connections to one another, over which they can exchange data or

packets. The protocol guarantees reliable and in-order delivery of sender to receiver data.

TFTP Trivial File Transfer Protocol, is a very simple basic form of

FTP; It uses UDP (port 69) as its transport protocol.

file transfer protocol, with the functionality of a very

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UDP User Datagram Protocol (UDP) is one of the core protocols of the Internet protocol suite. Using UDP, programs on networked computers can send short messages known as

DP does not provide the reliability and ordering guarantees that

TCPU does; datagrams may arrive out of

datagrams to one another.

order or go missing without notice. However, as a result, UDP is faster and more efficient for many lightweight or time-sensitive purposes.

VAD Voice Activity De

tection or Voice Activity Detector is an algorithm used in

speech processing

herein, the presence or absence of human speech is detected from the audio samples. w

VLAN A virtual on a single physical

LAN, known as a VLAN, is a logically-independent network. Several VLANs can co-exist

switch. It is usually refer to the IEEE 802.1Q tagging protocol.

VoIP Voice over the Internet. VoIP encompasses many protocols. All the protocols do some form of

ignaling of call capabilities and transport of voice data from one point to another. e.g.: SIP, H.323, etc. s

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Grandstream GXW-410x User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

WELCOME

PACKAGING

CONNECTING THE GXW-410X

APPLICATION DESCRIPTION

FEATURES

HARDWARE SPECIFICATION

CONFIGURATION GUIDE

CONFIGURATION WITH WEB BROWSER

END USER CONFIGURATION

ADVANCED USER CONFIGURATION

CONFIGURING THE FXO CHANNELS

PROFILES

SAVIN G THE CONFIGURATION CHANGES

VIDEO SURVEILLANCE

VIDEO SURVEILLANCE PROCEDURES

FIRMWARE UPGRADE

UPGRADE THROUGH TFTP

RESTORE FACTORY DEFAULT SETTING

Examples of GXW-410x Configurations

GLOSSARY OF TERMS