Grandstream GRP-2612P Service Manual
Grandstream Networks, Inc.
GRP2612/GRP2612P/GRP2612W
GRP2613 & GRP2614
Carrier-Grade IP Phones
User Guide
GRP2612
GRP2612P
GRP2612W
GRP2613
GRP2614
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GRP26XX User Guide
Version 1.0.0.31
COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
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GRP26XX User Guide
Version 1.0.0.31
U.S. FCC Part 68 Regulatory Information
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested,
this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the
telephone company to determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line
Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right the file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of the equipment. If this happens, the telephone company will provide advance notice
in order for you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact (Agent in the US):
Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: 1-617-5669300
Fax: 1-617-2491987
If the trouble is causing harm to the telephone network, the telephone company may request you to remove the
equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical
surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.
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GRP26XX User Guide
Version 1.0.0.31
U.S. FCC Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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GRP26XX User Guide
Version 1.0.0.31
Directive 2014/53/EU Regulatory Information
This applies to GRP2614 only
Operating Frequency Band (RF)
Max Power
2402-2480MHz (TX&RX)
BT-EDR
8.15dBm
2402-2480MHz (TX&RX)
BT-BLE
7.21dBm
2412-2472MHz (TX&RX)
802.11b
18.15dBm
802.11g
18.42dBm
802.11n-20
19.06dBm
5150-5250MHz (TX&RX)
802.11a
19.28dBm
802.11n-20
18.78dBm
802.11n-40
19.10dBm
802.11ac20
18.89dBm
802.11ac40
18.66dBm
802.11ac80
15.80dBm
5250-5350MHz (TX&RX)
802.11a
18.63dBm
802.11n-20
18.60dBm
802.11n-40
18.93dBm
802.11ac20
18.59dBm
802.11ac40
18.38dBm
802.11ac80
15.85dBm
5470-5725MHz (TX&RX)
802.11a
18.19dBm
802.11n-20
18.32dBm
802.11n-40
18.34dBm
802.11ac20
18.44dBm
802.11ac40
17.72dBm
802.11ac80
15.45dBm
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GRP26XX User Guide
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Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W and GRP2614 are in
compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/
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GRP26XX User Guide
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GNU GPL INFORMATION
GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 firmware contains third-party software licensed
under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the
GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.gz
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GRP26XX User Guide
Version 1.0.0.31
Table of Content
DOCUMENT PURPOSE ............................................................................................... 13
CHANGE LOG .............................................................................................................. 14
Firmware Version 1.0.0.31 ................................................................................................................... 14
Firmware Version 1.0.0.16 ................................................................................................................... 14
WELCOME ................................................................................................................... 15
PRODUCT OVERVIEW ................................................................................................ 16
Feature Highlights ................................................................................................................................ 16
Technical Specifications ....................................................................................................................... 17
GETTING STARTED ..................................................................................................... 22
Equipment Packaging .......................................................................................................................... 22
Connecting and Setting Up the GRP26XX .......................................................................................... 23
Using the Phone Stand ........................................................................................................................ 23
Using the Slots for Wall Mounting ........................................................................................................ 23
Connecting the GRP26XX ................................................................................................................... 24
GETTING TO KNOW GRP26XX ................................................................................... 25
Idle Screen ........................................................................................................................................... 25
Using the Keypad ................................................................................................................................. 29
Configuration via Keypad ..................................................................................................................... 30
MPK LCD (Available on GRP2614 only) ............................................................................................. 38
TELEPHONY FEATURES ............................................................................................ 40
Make Phone Calls ................................................................................................................................ 40
Handset, Speaker and Headset Mode ......................................................................................... 40
Multiple SIP Accounts and Lines .................................................................................................. 40
Completing Calls ........................................................................................................................... 40
Making Calls Using IP Addresses ................................................................................................. 44
Answering Phone Calls ........................................................................................................................ 45
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Receiving Calls ............................................................................................................................. 45
Do Not Disturb .............................................................................................................................. 46
Call Hold .............................................................................................................................................. 48
Call Transfer ......................................................................................................................................... 49
Conference Call ................................................................................................................................... 52
3-way conferencing....................................................................................................................... 52
Easy Conference Mode ................................................................................................................ 54
UCM Conference ................................................................................................................................. 55
Participate in UCM Conference Room ......................................................................................... 55
Conference Call Menu (CCM) ...................................................................................................... 56
Conference Call Operations ......................................................................................................... 56
Call Forwarding .................................................................................................................................... 58
Voice Mail ............................................................................................................................................. 60
Virtual Voice Mail .......................................................................................................................... 60
Instant Messages ................................................................................................................................. 60
Call Features ........................................................................................................................................ 61
ADVANCED FEATURES .............................................................................................. 64
Virtual Multi-Purpose Keys ................................................................................................................... 64
Predictive Dialing ................................................................................................................................. 70
Search in Call History ................................................................................................................... 70
Search in Broadsoft Directories .................................................................................................... 71
VPK Paging Support inside the LCD Call Screen ............................................................................... 73
Active VPK Page .................................................................................................................................. 73
Line Switching in Call Screen .............................................................................................................. 74
Shared Call Appearance (SCA) ........................................................................................................... 74
Configuring Eventlist BLF .................................................................................................................... 75
Screenshots ......................................................................................................................................... 75
Diagnosis ............................................................................................................................................. 75
CONTACTS................................................................................................................... 77
Local Contacts ..................................................................................................................................... 77
Add a single Contact ............................................................................................................................ 77
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Phonebook ........................................................................................................................................... 77
XML Phonebook syntax ................................................................................................................ 77
Dialed Numbers Filtering .............................................................................................................. 79
Contact search mode ........................................................................................................................... 80
Quick Match .................................................................................................................................. 80
Exact Matching ............................................................................................................................. 80
LDAP .................................................................................................................................................... 81
Broadsoft Directories ........................................................................................................................... 81
CALL HISTORY ............................................................................................................ 83
Local Call History ................................................................................................................................. 83
Missed Calls Indication ........................................................................................................................ 84
CONNECTING TO DEVICES........................................................................................ 85
EHS Headset ....................................................................................................................................... 85
Bluetooth (GRP2614 only) ................................................................................................................... 85
WiFi (GRP2614/GRP2612W only) ....................................................................................................... 88
RESTORE FACTORY DEFAULT SETTINGS ............................................................... 91
Restore factory settings using LCD menu ........................................................................................... 91
EXPERIENCING GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 .................. 92
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Table of Figures
Figure 1: GRP26XX Package Content ........................................................................................................ 22
Figure 2: phone Stand and Mounting Slots on the GRP26XX .................................................................... 23
Figure 3: Tab on the Handset Cradle .......................................................................................................... 23
Figure 4: GRP26XX Back / Side View ........................................................................................................ 24
Figure 5: GRP26XX Idle Screen ................................................................................................................. 25
Figure 6: GRP2612/GRP2612P/GRP2612W Keyboard ............................................................................. 29
Figure 7: GRP2613 Keyboard ..................................................................................................................... 29
Figure 8: GRP2614 Keyboard ..................................................................................................................... 29
Figure 9: GRP26XX Menu .......................................................................................................................... 37
Figure 10: GRP2614 MPK LCD .................................................................................................................. 38
Figure 11: Phone LCD Configuration (MPK1) ............................................................................................. 38
Figure 12: MPK LCD Configuration (MPK1) ............................................................................................... 39
Figure 13: On hook dialing .......................................................................................................................... 41
Figure 14: Off hook dialing .......................................................................................................................... 41
Figure 15: Call using Paging/Intercom ........................................................................................................ 43
Figure 16: Direct IP Call .............................................................................................................................. 45
Figure 17: Multiple incoming calls ............................................................................................................... 46
Figure 18: Do Not Disturb ........................................................................................................................... 47
Figure 19: Call Muted .................................................................................................................................. 47
Figure 20: Black/White List from Web GUI ................................................................................................. 48
Figure 21: Black/White List from LCD ......................................................................................................... 48
Figure 22: On hold duration ........................................................................................................................ 49
Figure 23: Dynamic Attended Transfer ....................................................................................................... 50
Figure 24: “Split” softkey ............................................................................................................................. 50
Figure 25: “Target” softkey under Transfer Action Page ............................................................................. 51
Figure 26: Target - Local Call Log Page ..................................................................................................... 51
Figure 27: Transfer from Information While Ringing and During Incoming Call ......................................... 52
Figure 28: Established Conference ............................................................................................................. 52
Figure 29 : Establish a Conference Call on the GRP2613 ......................................................................... 53
Figure 30 : Split conference ........................................................................................................................ 54
Figure 31: Join UCM Conference ............................................................................................................... 55
Figure 32: List of Conference Room Users ................................................................................................. 56
Figure 33: UCM Conference Menu - Invite User......................................................................................... 56
Figure 34 : UCM Conference room - Kick user ........................................................................................... 57
Figure 35 : UCM Conference room – Mute/ Unmute user .......................................................................... 57
Figure 36: UCM Conference Menu - Bridge Conference ............................................................................ 58
Figure 37 : UCM Conference Menu - More ................................................................................................. 58
Figure 38: Disabled Call Forward ............................................................................................................... 59
Figure 39: Enable Call Forward .................................................................................................................. 59
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GRP26XX User Guide
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Figure 40: Diversion Information ................................................................................................................. 59
Figure 41: Instant Messages sub-menu ...................................................................................................... 60
Figure 42: Sending an Instant Message ..................................................................................................... 61
Figure 43: IM Sent Successfully ................................................................................................................. 61
Figure 44 : Feature Codes List ................................................................................................................... 63
Figure 45: VPK Page .................................................................................................................................. 64
Figure 46: Edit VPK - Fixed VPK ................................................................................................................ 64
Figure 47: Edit VPK - Dynamic VPK ........................................................................................................... 65
Figure 48: Line Key as Transfer Mode ........................................................................................................ 67
Figure 49: VPK - LCD Indication ................................................................................................................. 67
Figure 50: toggle between screens in call screen ....................................................................................... 70
Figure 51: Predictive Dialing ....................................................................................................................... 71
Figure 52: Broadsoft XSI web configuration ............................................................................................... 72
Figure 53: Predictive Dialing from BS XSI Directories ................................................................................ 73
Figure 54: VPK Paging ................................................................................................................................ 73
Figure 55: Active VPK Page ........................................................................................................................ 74
Figure 56: Line Switching ............................................................................................................................ 74
Figure 57: Screenshots ............................................................................................................................... 75
Figure 58: Factory Functions ...................................................................................................................... 76
Figure 59: New contact ............................................................................................................................... 77
Figure 60: Local Phonebook - Contact Information .................................................................................... 78
Figure 61: Local Phonebook - Company/Title/Job Fields ........................................................................... 79
Figure 62: Contact Numbers with Special Characters ................................................................................ 79
Figure 63: Call with Filtered Characters ...................................................................................................... 79
Figure 64: Before Search ............................................................................................................................ 80
Figure 65: QuickMatch ................................................................................................................................ 80
Figure 66: ExactMatch ................................................................................................................................ 81
Figure 67: LDAP search .............................................................................................................................. 81
Figure 68: Search in Broadsoft Directories ................................................................................................. 82
Figure 69: Call History Screen Page ........................................................................................................... 83
Figure 70: Missed Calls ............................................................................................................................... 84
Figure 71: Headset enabled ........................................................................................................................ 85
Figure 72: Bluetooth feature........................................................................................................................ 86
Figure 73: Bluetooth Scan........................................................................................................................... 86
Figure 74: GRP2614 Pairing Process ......................................................................................................... 86
Figure 75: Successful Bluetooth pairing ..................................................................................................... 87
Figure 76: Bluetooth Status......................................................................................................................... 87
Figure 77: Pairing Request ......................................................................................................................... 87
Figure 78: WiFi feature ................................................................................................................................ 88
Figure 79; Enable WiFi ................................................................................................................................ 88
Figure 80: WiFi Scanning ............................................................................................................................ 89
Figure 81: Nearby WiFi networks ................................................................................................................ 89
Figure 82: WiFi password required ............................................................................................................. 89
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Figure 83: Failed/Successful WiFi connection ............................................................................................ 90
Figure 84: WiFi Status ................................................................................................................................. 90
Figure 85 : Current connection.................................................................................................................... 90
Figure 86: Factory Reset using LCD Menu ................................................................................................. 91
Table of Tables
Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a glance ........................... 16
Table 2: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Comparison Guide .............................. 17
Table 3: GRP2612/GRP2612P/GRP2612W Technical Specifications ........................................................ 17
Table 4: GRP2613 Technical Specifications ............................................................................................... 19
Table 5: GRP2614 Technical Specifications ............................................................................................... 20
Table 6: Equipment Packaging ................................................................................................................... 22
Table 7: LCD Display Definitions ................................................................................................................. 25
Table 8: GRP26XX LCD icons .................................................................................................................... 27
Table 9: GRP26XX Keypad Buttons ........................................................................................................... 30
Table 10: Configuration Menu ..................................................................................................................... 31
Table 11: Call Features ............................................................................................................................... 61
Table 12: VPK Modes in String Format ....................................................................................................... 65
Table 13: VPK Modes Icon Indications ....................................................................................................... 68
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DOCUMENT PURPOSE
This document describes how to configure the GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 via
phone's LCD menu and web UI menu to fully manipulate phone's features. To learn advanced functions of
GRP26XX, please visit http://www.grandstream.com/support to download the latest
“GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Administration Guide”.
This guide covers following topics:
▪ Product Overview
▪ Getting started
▪ Getting to know GRP26XX
▪ Telephony features
▪ Advanced features
▪ Contacts
▪ Call History
▪ Connecting to devices
▪ Restore to factory default settings
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GRP26XX User Guide
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CHANGE LOG
This section documents significant changes from previous versions of user manuals for
GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614. Only major new features or major document
updates are listed here. Minor updates for corrections or editing are not documented here.
Firmware Version 1.0.0.31
• Added support for more MPK/VPK modes [VIRTUAL MULTI-PURPOSE KEYS]
• UCM conference room updates [UCM CONFERENCE]
Firmware Version 1.0.0.16
• This is the initial version for GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614.
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GRP26XX User Guide
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WELCOME
Thank you for purchasing Grandstream GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 CarrierGrade IP Phones.
GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to
16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft
keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi
(GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).
GRP2613 is featuring 6 dual-color line keys (can be digitally programmed as up to 24 provisionable
BLF/fast-dial keys), 2.8” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 1000M
network ports, integrated PoE, 3-way conference, and Electronic Hook Switch (EHS).
GRP2614 is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable
BLF/fast-dial keys), 2.8” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 2.4”
(320x240) additional screen dedicated to up to 24 multi-purpose keys, 1000M network ports, integrated
PoE, Wi-Fi and Bluetooth support, 3-way conference and Electronic Hook Switch (EHS).
The GRP26XX series deliver superior HD audio quality, rich and leading-edge telephony features,
protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS
platforms. GRP26XX series is the perfect choice for enterprise users looking for a high quality, feature rich
multi-line executive IP phone with advanced functionalities and performance.
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GRP26XX User Guide
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PRODUCT OVERVIEW
Feature Highlights
The following tables contain the major features of the GRP26XX:
Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a glance
GRP2612
GRP2612P
GRP2612W
4 dual-color line keys (can be digitally programmed as up
to 16 provisionable BLF/fast-dial keys).
2.4” (320x240) TFT color LCD.
4 programmable context-sensitive soft keys.
100M network ports.
Integrated PoE (GRP2612P & GRP2612W only).
3-way conference.
Electronic Hook Switch (EHS).
Wi-Fi support (GRP2612W only).
GRP2613
6 dual-color line keys (can be digitally programmed as up
to 24 provisionable BLF/fast-dial keys).
2.8” (320x240) TFT color LCD.
4 programmable context-sensitive soft keys.
1000M network ports.
integrated PoE.
3-way conference.
Electronic Hook Switch (EHS).
GRP2614
4 dual-color line keys (can be digitally programmed as
up to 16 provisionable BLF/fast-dial keys).
2.8” (320x240) TFT color LCD.
4 programmable context-sensitive soft keys.
2.4” (320x240) additional screen dedicated to up to 24
multi-purpose keys.
1000M network ports.
Integrated PoE.
Wi-Fi and Bluetooth support.
3-way conference.
Electronic Hook Switch (EHS).
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GRP26XX User Guide
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Table 2: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Comparison Guide
Features
GRP2612
GRP2612P
GRP2612W
GRP2613
GRP2614
LCD Display
320x240
320x240
320x240
LCD Backlight
Yes
Yes
Yes
Electronic Hook
Switch
Yes
Yes
Yes
Number of
Lines
4 6 4
Programmable
Hard Keys
16
24
16
Programmable
Soft Keys
4 4 4
PoE
GRP2612P only
Yes
Yes
Network ports
100M
1000M
1000M
Conference
3-way
3-way
3-way
Bluetooth
No
No
Yes
WiFi
GRP2612W only
No
Yes
Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the GRP26XX series.
Table 3: GRP2612/GRP2612P/GRP2612W Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,
STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Network Interfaces
Dual switched auto-sensing 10/100 Mbps Ethernet ports, with integrated PoE
(only GRP2612P/GRP2612W)
Graphic Display
2.4 inch (320x240) TFT color LCD
Feature Keys
4 line keys with up to 2 SIP accounts, 4 programmable contexts sensitive
Softkeys, 5 navigation/menu keys, 9 dedicated function keys for: MESSAGE (with
LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL,
SPEAKERPHONE, VOLUME+, VOLUME-
Voice Codec
Support for G.729A/B, G723.1, G.711µ/a-law, G.726, G.722 (wide-band), ILBC,
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OPUS and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets)
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-
appearance (SCA), bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 1000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, hot desking, personalized music ringtones and music on hold, server
redundancy and fail-over
HD audio
Yes, both on handset and full-duplex handsfree speakerphone
Base Stand
Yes, allow 2 angle positions
Wall Mountable
Yes
QoS
Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x media
access control
Multi-language
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Upgrade/Provisioning
Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using
TR-069 or encrypted XML configuration file
Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A;
Integrated Power-over-Ethernet (802.3af)
Physical
Dimension : 203mm x 193mm x 52.1mm
Unit weight:554g
Package weight:936g
Temperature and
Humidity
32-104℉ / 0～40℃, 10-90% (non- condensing)
Package Content
GRP2612/GRP2612P/GRP2612W phone, handset with cord, base stand,
universal power supply (except GRP2612P), network cable, Quick Installation
Guide
Compliance
GRP2612/GRP2612P:
FCC: FCC Part 15B, Class B；FCC Part 68 HAC.
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1.
RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004.
GRP2612W:
FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;
FCC Part 68 HAC.
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301
489-1/-17; EN 300 328; EN 301 893; EN 62311;
RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/NZS 4268; AS/CA S004.
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Table 4: GRP2613 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP,
STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated
PoE
Graphic Display
2.8 inch (320x240) TFT color LCD
Feature Keys
6 line keys with up to 3 SIP accounts, 5 navigation/menu keys, 9 dedicated
function keys for: MESSAGE (with LED indicator), TRANSFER, HOLD,
HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-
Voice Codec
Support for G.723.1, G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS,
iLBC and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets).
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-
appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 1000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, hot desking, personalized music ringtones and music on hold, server
redundancy and fail-over
HD audio
Yes, both on handset and full-duplex handsfree speakerphone
Base Stand
Yes, allow 2 angle positions
Wall Mountable
Yes
QoS
Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x media
access control
Multi-language
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Upgrade/Provisioning
Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using
TR-069 or encrypted XML configuration file
Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A;
Integrated Power-over-Ethernet (802.3af)
Max power consumption 6W.
Physical
Dimension : 203mm x 193mm x 52.1mm
Unit weight:554g
Package weight:936g
Temperature and
Humidity
32-104℉ / 0～40℃, 10-90% (non- condensing)
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Package Content
GRP2613 phone, handset with cord, base stand, universal power supply, network
cable, Quick Installation Guide
Compliance
FCC: FCC Part 15B, Class B；FCC Part 68 HAC.
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1.
RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004.
Table 5: GRP2614 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,
STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated
PoE
Graphic Display
2.8 inch (320x240) TFT color LCD – 2.4 inch MPK color LCD
Bluetooth
Yes, Bluetooth 5
Wi-Fi
Yes, dual-band
Feature Keys
4 line keys with up to 4 SIP accounts, 24 speed-dial/BLF extension keys with
dual-color LED, 4 programmable contexts sensitive Softkeys, 5 navigation/menu
keys, 11 dedicated function keys for: MESSAGE (with LED indicator),
PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE,
SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-
Voice Codec
Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC
and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets).
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-
appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 2000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server
redundancy and fail-over
HD audio
Yes, both on handset and full-duplex handsfree speakerphone
Base Stand
Yes, allow 2 angle positions
Wall Mountable
Yes
QoS
Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 & MD5-sess based authentication,
AES based secure configuration file, SRTP, TLS, 802.1x media access control
Multi-language
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Upgrade/Provisioning
Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using
TR-069 or encrypted XML configuration file
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Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240V; Output: +12V, 0.5A;
Integrated Power-over-Ethernet (802.3af)
Max power consumption: 6W
Physical
Dimension : 234mm x 213mm x 82.2mm
Unit weight: 950g
Package weight: 1460g
Temperature and
Humidity
32-104℉ / 0～40℃, 10-90% (non- condensing)
Package Content
GRP2614 phone, handset with cord, base stand, universal power supply, network
cable, Quick Installation Guide
Compliance
FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;
FCC Part 68 HAC.
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301
489-1/-17; EN 300 328; EN 301 893; EN 62311;
RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004.
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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GRP26XX phone.
Equipment Packaging
Table 6: Equipment Packaging
Figure 1: GRP26XX Package Content
Note:
Check the package before installation. If you find anything missing, contact your system administrator.
GRP26XX
• 1 x GRP26XX Main Case.
• 1 x Handset.
• 1 x Phone Stand.
• 1 x Ethernet Cable.
• 1 x Power Adapter.
• 1 x Phone cord.
• 1 x Quick Installation Guide.
• 1 x GPL License.
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Connecting and Setting Up the GRP26XX
The GRP26XX phones can be installed on the desktop using the phone stand or attached on the wall using
the slots for wall mounting.
Figure 2: phone Stand and Mounting Slots on the GRP26XX
Using the Phone Stand
To install the phone on the table with the phone stand, attach the phone stand to the bottom of the
phone through the phone stand slot. (Upper half, bottom part).
Using the Slots for Wall Mounting
1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.
2. Attach the phone to the wall via the wall mount hole.
3. Pull out the tab from the handset cradle (See figure below).
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the
phone is mounted on the wall (See figure below).
Figure 3: Tab on the Handset Cradle
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Connecting the GRP26XX
To setup the GRP26XX, follow the steps below:
1. Connect the handset and main phone case with the phone cord.
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router)
using the Ethernet cable.
3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical
outlet. If PoE switch is used in step 2, this step could be skipped.
4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the
date/time display to show up.
5. Using the phone embedded web server or keypad configuration menu, you can further configure the
phone using either a static IP or DHCP.
Figure 4: GRP26XX Back / Side View
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GETTING TO KNOW GRP26XX
Idle Screen
GRP26XX screen displays differently depending on whether the phone is idle or in use (active). The
following figures show the idle screen of GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614.
Figure 5: GRP26XX Idle Screen
The following table describes the items displayed on the GRP2612/GRP2612P/GRP2612W/GRP2613
/GRP2614 idle screen.
Table 7: LCD Display Definitions
Date and Time
Displays the current date and time. It can be synchronized with Internet time
servers.
Network icon
Shows the status of network. It will indicate whether the network is down or
starting.
Status icon
Shows the status of the phone for registration status, call features and etc, using
icons as shown in the next table.
Line status
indicator
Displays the name of the account that is in use.
Softkeys in idle
screen
The softkeys are context sensitive and will change depending on the status of
the phone. Typical functions assigned to softkeys are:
• SwitchSCR/NEXTSCR
Toggles between different idle screens: Press the most left softkey (or
RIGHT/LEFT arrow buttons) to switch screens.
• ForwardAll
Unconditionally forwards the phone line (account 1) to another phone.
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• MissedCalls
Shows up unanswered calls to this phone.
• Redial
Redials the last dialed number
Softkeys in call
screen
The softkeys are context sensitive and will change depending on the call status
of the phone. Here are the main softkeys in call screen.
• Redial
Redials the last dialed number after off hook when there is existed call log.
• Dial
Dials the call out after off hook and entering the number.
• AnswerCall
Answers the incoming call when the phone is ringing.
• RejectCall
Rejects the incoming call when the phone is ringing.
• EndCall
Ends the active call.
• Transfer
Transfer softkey will show up after pressing TRAN button and entering transfer
target number. Press Transfer softkey to do blind transfer.
• Split
In auto-attended transfer mode, after establishing the second call, press Split
to quit transfer and go back to normal talking status.
• ConfCall
Conferences the active calls.
• ReConf
Re-establish the conference among the calls on hold.
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Table 8: GRP26XX LCD icons
Network Status.
OFF - Network connection is up
ON - Network connection is down
DND Status.
OFF - Do Not Disturb disabled
ON - Do Not Disturb enabled
Call Forward All Status.
OFF - Call Forward All feature disabled
ON - Call Forward All feature enabled
Call Forward Busy Status.
OFF - Call Forward Busy feature disabled
ON - Call Forward Busy feature enabled
Call Forward No Answer Status.
OFF - Call Forward No Answer feature disabled
ON - Call Forward No Answer feature enabled
Call Forward Busy and Call Forward No Answer Status.
OFF - Call Forward All and Call Forward No Answer feature disabled
ON - Call Forward All and Call Forward No Answer feature enabled
Missed Call Status.
OFF - No missed call
ON - New missed call
Handset Status.
OFF - Handset is not in use
ON - Handset is in use
Headset Status.
OFF - Headset is not in use
ON - Headset is in use
Microphone MUTE Status.
OFF - No muted
ON - Muted
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