EZ-Viewer User Manual
P/N.920-031311-01
Edition 1
04.2008
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on
the standards EN50081-1 (EN55022 CLASS A) and EN61000-4-2/-3/-4/-5/-6/-8/-11 (IEC Teil 2,3,4). The equipment
also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted
emissions limits.
1
Chapter 1- EZ-Viewer Introduction............................................................................ 3
1-1. General Specifications....................................................................................................................... 3
1-2. EZ-Viewer Accessories...................................................................................................................... 4
1-3. EZ-Viewer Hardware......................................................................................................................... 4
1-4. Operation of Three keys .................................................................................................................... 5
Chapter 2- EZ-Viewer Operation............................................................................... 6
2-1. Power................................................................................................................................................. 6
2-2. Preparation for START-UP................................................................................................................ 6
2-3. Connection......................................................................................................................................... 6
2-4. Start-Up ............................................................................................................................................. 7
2-5. Label Print with EZ-Viewer .............................................................................................................. 7
2-6. Label Print via the PS2 Keyboard ..................................................................................................... 8
2-7. Print Serial and Variable Number Label with Keyboard................................................................. 10
Chapter 3- Setting ................................................................................................... 12
3-1. EZ-Viewer Setting Mode................................................................................................................. 12
3-2. EZ-Viewer Messages....................................................................................................................... 14
3-3. Self-Test........................................................................................................................................... 14
3-4. Auto Sensing.................................................................................................................................... 15
3-5. Dump Mode..................................................................................................................................... 15
3-6. EZ-Viewer Error Messages ............................................................................................................. 16
Appendix 1 Download Label to the printer............................................................... 17
Appendix 2 Variable and Serial Number Setting ..................................................... 18
2
Chapter 1- EZ-Viewer Introduction
1-1. General Specifications
Model Name EZ-Viewer
LCD Resolution STN 128(W) x 64(H) dot
CPU 8bit CPU
Massage:(8 Languages:English,TraditionalChinese,SimplizeChinese,French,Germany,ltalian,
LCD Language
Setting Mode: (5 Languages :English,Traditional/Chinese,Simplize/Chinese,French,Germany)
Interface
RS232C
PS2(support code page850/852 key in , keyboard/CCD Scanner)…Remark
Auto stable stand
Feature
Memory FLASH: 512KB
Human Interface
Power consumption Max 170mA @ 5VDC (Standard alone)
Can be Free-Standing or Wall-Mounted
Firmware downloadable
Screen(logo) downloadable
3 LED Indicate
3 Push Button (Feed, Pause, Cancel)
Spanish, Turkish)
Storage
Temperature: -4°F ~ 122°F (-20°C ~ 50°C)
Environment
Cert. Approval CEΕFCCΕEMS
Dimension
Humidity: 10~90% (non-condensing)
Operating conditions
Temperature: 41°F ~ 104°F (5°C ~ 40°C)
Humidity: 30~85% (non-condensing)
Length: 115mm (4.5”)
Height: 41mm (1.6”)
Width: 100mm (3.9”)
Weight: 200g
AdapterΚDC5V / 500mA
Options
(Connector 5.5*2.0ӥ*9.5mm DC JACK)
Specifications are subject to change without notice.
RemarkΚWhen connecting to Keyboard and CCD ScannerΔthe total power used must not exceed 330mA.
3
1-2. EZ-Viewer Accessories
EZ-Viewer RS232 Cable CD
After unpacking, please check the accessories that come with the package, and store them appropriately.
1. EZ-Viewer 3. CD (including Software/Manual)
2. RS232 Cable
1-3. EZ-Viewer Hardware
Please use the following diagrams to identify each EZ-Viewer part.
1. Three bi-color LED lamps
Power (green)ΕReady (green)ΕError (red).
2. Back-light Graphic LCD Display 128(W) × 64(H) dot: to show status of the Logo & printer
3. Three Feed Keys
4. PS2 interface Connects to the PS2 keyboard or CCD Scanner.
5. Phone Jack Connects to the printer.
Feed (selection)Ε Pause (Pause)ΕCancel (Exit)
4
1-4. Operation of Three keys
Pause Key
When pressing the Pause key in standby mode, the printer will go into the Pause Mode, and LCD display will indicate
“EZ-xxxx Vx.xxx Pause.” At this time, printer won’t be able to receive any command; but when pressing the Pause key
once again, the printer will get out of the Pause mode and go back to standby.
Pressing the Pause key while printing, printer will pause the print job, when the Pause key is pressed one more time,
the printer will continue with the rest of the print job. For example, if the print job contains 10 labels, press the Pause
key after 2 labels are printed to stop printing; when pressing the Pause key again, printer will finish printing the
remaining 8 labels.
Cancel Key
When pressing the Cancel key while printing, the LCD Display will show “xxxxxxxx Cancel,” this means the printer
cancels the current print job. For example, if the print job contains 10 labels, press the Cancel key after 2 labels are
printed, the remaining 8 labels won’t be printed, and the printer goes back to standby.
Feed Key
When pressing the Feed key, printer will send the media (according to media type) to the specified stop position.
When printing with continuous media, when pressing the Feed key, the printer will feed media out to a certain length.
When printing labels, pressing the Feed key, the printer will feed one label at a time; if the label is not sent out in a
correct position, then please proceed with the Auto Sensing.
5
Chapter 2- EZ-Viewer Operation
2-1. Power
To run EZ-Viewer, two sources of power are considered:
1. Sharing power with the printer through the printer’s RS-232 cable. Normally, EZ-Viewer requires power of 5V DC
170mA. In case a CCD (barcode scanner) is connected, EZ-Viewer’s power requirement would increase (including
that of the CCD’s).
2. Using independent 5V 500mA power adapter to connect to the EZ-Viewer DC Jack. When using an independent
power, EZ-Viewer automatically stops receiving power from the printer. The 5V DC 400mA power adapter is to be
provided by GODEX as an option in the near future.
2-2. Preparation for START-UP
Prepare a printer and set the COM Port Set for 9600, N, 8, 1. Be sure the flash memory card has been put into the
printer’s slot if you want to print label formats in the card. Please refer to the printer user’s manual to install the
memory card into the printer. If the flash memory card has not been downloaded with the label formats, please refer
to the Q-LABEL Manual to download the formats. Turn on the printer power and check the three bi-color LED lights.
The Ready light must be green.
2-3. Connection
1. Make sure the printer is powered off.
2. Please refer to the user manual of the EZ-1000 for information on the printer and PC connections.
3. Then connect the RS232 Cable to the phone jack on the EZ-Viewer and to the RS232 on
the printer. (See the photo below).
4. Start-up the printer.
6
2-4. Start-Up
y
p
Turn on the printer power, the EZ-Viewer would automatically link to the EZ-1000 / EZ-1000Plus Series (the LCD
display would show “Searching). If connection is successful, the LCD display would show the EZ-1000 / EZ-1000Plus
Series model type, firmware version, and the printer status.
GODEX
Searching……
2-5. Label Print with EZ-Viewer
(Please use the EZ-Viewer to setting)
1. Please refer to section 2-3Ε2-4 to
connect printer to the EZ-Viewer,
then start-up the printer.
2. Download the label to the printer
first (please refer to the appendix
1 to download), then the LCD
would display the messages
shown on the right.
3. When the download is done
GODEX
Data receiving…
GODEX
EZ-1X00 VX.XXX
Ready to print
GODEX
EZ-1X00 VX.XXX
Ready to print
successfully, the EZ-Viewer will
beep once then go back to
standby mode.
4. Press and hold the EZ-Viewer’s
“Pause” key, then press
the ”Feed” key, hold these two
keys for about 3 seconds and
release them, and the LCD
Display will show ”Setting Mode.”
5. Press the Feed key to select
“Keyboard Mode” than Press
Feed key to enter “Recall Label”.
6. Upon Recall Label, press the
Enter key. The LCD display
shows the file name of the label
downloaded onto the printer.
Press enter to confirm the file
selection.
GODEX
Keyboard Mode
Select Enter Exit
GODEX
001 FORM NAME:
NewFile1
GODEX
Recall Label
Ke
board Setu
Note: Press EZ-Viewer Feed key to
select the previous or the next
label format.
7
7. Press the Pause key to enter
y
p
print quantity, and then press the
Pause key again to print the
label.
8. When the print is finished, the
LCD would display the messages
shown on the right. Then the
printer would go back to the
standby mode.
9. Press the Cancel key to enter
“Exit keyboard mode?” Then
press the Pause key to leave
keyboard mode and go back to
standby mode.
GODEX
Print quantity:
1
2-6. Label Print via the PS2 Keyboard
(EZ-Viewer support printing through PS2 keyboard)
GODEX
Print finished
GODEX
Exit Keyboard
Mode ? [ y/n ]
1. Please refer to section 2-3Ε
2-4 for information on the
printer and the EZ-Viewer
connection. Then start-up the
printer.
2. Download the label to the
printer first (please refer to the
appendix 1 for download
instructions). The LCD would
display the messages shown
on the right.
3. When download is successful,
the EZ-Viewer will beep once
then go back to the standby
mode.
4. Press the PS2 keyboard F1
key to enter keyboard mode
and press the Y key to enter
“Recall Label”.
GODEX
Data receiving…
GODEX
Enter Keyboard
Mode ? [ y/n ]
GODEX
EZ-XXXX VX.XXX
Ready to print
GODEX
Recall Label
Ke
board Setu
8
5. Press the Enter key to enter,
the LCD display would show
the file name which is
downloaded onto the printer.
Press Enter to confirm the file
selection.
Note: Press EZ-Viewer Feed key
to select the previous or the
next label format.
6. Use the PS2 keyboard to
enter the print quantity, and
then press the Enter key to
GODEX
001 FORM NAME:
NewFile1
print.
7. When print is finished, the
LCD would display the
message shown on the right.
8. Press the Esc key to enter
“Exit keyboard mode?” Then
press the Y key to leave
keyboard mode and go back
to stand by.
GODEX
Print quantity:
3
GODEX
Print finished
GODEX
Exit Keyboard
Mode ? [ y/n ]
9
2-7. Print Serial and Variable Number Label with Keyboard
y
p
1. Please refer to section 2-3Ε2-4
for information on the printer
and the EZ-Viewer connection,
then start-up the printer.
2. Download the label to the
printer first (please refer to the
appendix 2 for download
instructions), then the LCD
would display the messages
shown on the right.
3. When download is successful,
the EZ-Viewer will beep once,
and then go back to standby
mode.
4. Press the F1 key on the PS2
keyboard to enter the keyboard
mode and press the Y key to
enter “Recall Label”.
GODEX
Data receiving…
GODEX
Enter Keyboard
Mode ? [ y/n ]
GODEX
EZ-1X00 VX.XXX
Ready to print
GODEX
Recall Label
board Setu
Ke
5. Press the Enter key to enter,
the LCD display would show
the label name which is
downloaded onto the printer.
Press Enter to confirm the file
selection.
Note: Press Feed key of the
EZ-Viewer to select the
previous or the next label
format.
6. LCD display will show the
Serial Number Prompt.
7. Key in the start value.
(Example: 00001) and then
press Enter to keep on setting.
GODEX
001 FORM NAME:
TEST1
GODEX
Serial Number
00001_
10
8. LCD display will show the
Variable Number Prompt. Key
in the variable data name.
(Example: Apple), then press
Enter.
9. Use the PS2 keyboard to input
the print quantity, then press
GODEX
Product Name:
_
GODEX
Product Name:
Apple_
Enter key again to print.Ζ
12. When the print is finished, the
LCD would show the message
shown on the right.
13. Press the Esc key to enter “Exit
keyboard mode?” Then press
the Y key to leave keyboard
mode and go back to stand by
mode.
14. Printer will print out 3 labels
including the user-defined
variables and serial number.
GODEX
Print quantity:
3
GODEX
Print finished
GODEX
Exit Keyboard
Mode ? [ y/n ]
11
Chapter 3- Setting
3-1. EZ-Viewer Setting Mode
In the Setting Mode, changes can be made according to requirement on the printing mode, options, media type,
and parallel interface (printer can only go into the Setting Mode when connected to PC by parallel cable, USB
cable, or serial cable).
1. Make sure the printer is powered off.
2. Please refer to section 2-3 to connect the EZ-Viewer to the EZ-1000 / EZ-1000Plus.
3. Install label and ribbon according to the Ribbon & Label Installation Diagram, and turn the printer power back
on, and make sure the Ready light is green.
4. Press and hold the”Pause” key on the EZ-Viewer, then press the”Feed” key. Hold these two keys for about 3
seconds and release them, the LCD Display will then show ”Setting Mode.”
5. In the Setting Mode, the EZ-Viewer keys have the following functions:
Feed Key: Selection
Pause Key: Enter or confirm
Cancel Key: Exit
6. Before exiting the Setting Mode, printer will prompt user whether or not to save the settings. After user’s
response on whether or not to save the settings, printer will return to standby mode.
Default: 15
Darkness
Speed
Adjust Stop Position
Printhead Position
Printing Mode
Set the darkness of printing result. The setting value is from 0 to 19 and the
default value is 15.
Set the speed of printing.
Default: 0
Set the stop position of printing. The setting value is from 0 to 10.
Default: 0
Set the position of print head when printing. The setting value is from -100 to 100.
Default: Thermal Transfer
Thermal Transfer: when printing, the ribbon must be installed to transfer the
print contents onto the media.
Direct Thermal: when printing, no ribbon is necessary; it only requires direct
thermal media.
Option Setup
Default: Option OFF
Strip Mode: turn on the stripper function
Cutter Mode: turn on the cutter function
Applicator Mode: turn on the applicator function
None: select this to turn off the stripper and cutter functions.
12
Default: Gap Paper
Κ
Κ
Κ
Κ
Black Mark: for label or plain paper with black mark in the back
Paper Setup
COM Port Setup
Auto Sensor
LCD Language
Code Page Setup
Gap Paper: for labels with liner and gap, or hang tags. The default is set to be
gap paper.
Continuous: for continuous paper
Baud Rate: 4800/ 9600/ 19200/ 38400 /57600/115200 bits, Default: 9600 bits
Parity: None Parity / Odd Parity / Even Parity, Default: None Parity
Data Bits: 7 bits / 8 bits, Default: 8 bits
Stop Bits: 1 bits / 2 bits, Default: 1 bit
DefaultΚOFF
Black Mark Mode: detects black mark label
Gap Mode: detects gap paper
Default: English
English Simplified Chinese Traditional Chinese French
German Italian Spanish Turkish
Default: Code Page 850
Code Page 850
Code Page 852
Keyboard Setup
Keyboard Mode
Buzzer Setup
Smart Backfeed
Top of Form
Ethernet
Default: US
US UK French German Spanish
Italian Finnish Dutch Belgian
Recall Label
Keyboard Setup
Code page Setup
Printing Option: Set the print quantity.
Exit KB Mode
Buzzer setting : ON/OFF, Default: ON
Default: ON
ON: This function must install stripper or cutter.
OFF
Default: ON
ON: Start each printing from the Top-of-Form position.
OFF
Go to default: Set the IP address of Ethernet module to factory default setting.
Recall EZ-1000 / EZ-1000Plus label from memory card.
Setting the keyboard.
Setting the code page.
Exit PS2 KB Mode
Preview:
Note:
(1) “Default Setting” is the original settings from the factory, if other changes are made on the settings, then follow the
new settings.
(2) Printer will store the previous settings after power off, thus if settings are to be changed again, please enter the
Setting Mode to reset.
Preview and check all settings.
13
3-2. EZ-Viewer Messages
LCD
Message Display
EZ-XXXX
Vx.xxx
Self Test
Now in
Dump Mode
Auto
Sensing mode
EZ-XXXX
Pause
Print job is
cancelled
Press feed key to
continue print job
PROGRAM
LOADING
LOADING
COMPLETE
Setting Mode
Power Ready Error
LED Light
! !
! !
! !
!
! !
! !
!
! !
!
! !
Printer
Beep
1
3
3
3
1
1
Description
EZ-XXXX: printer model; Vx.xxx: current F/W version
Printer is in Self-Test Mode. Please refer to page 14 for
more information.
Printer is in Dump Mode. Please refer to page 15 for more
information.
Printer is in Auto Sensing Mode. Please refer to page 15
for more information.
Printer has paused, press Pause key again to continue
printing.
Cancel key pressed, stopping all the print jobs and clear
the printer data.
Press the Feed key to allow printer to continue with the
existing actions.
Printer is downloading the firmware.
Firmware has been successfully downloaded.
Printer is currently in the Setting Mode. Please refer to
page 12 for more information.
Green Red
3-3. Self-Test
The Self-Test function in a printer will help the user to troubleshoot whether the printer is operating normally. In the
Self-Test Mode, the printer will print out a test sample each time when the Feed key is pressed. To stop the Self-Test
procedure in the middle, simply power off the printer. Below are the Self-Test procedures:
1. Please refer to section 2-3 to connect the printer and EZ-Viewer.
2. Power off the printer, press and hold the feed key first.
3. Power on the printer (while still holding the Feed key); release the Feed key after hearing 3 beeps.
4. After about 1 second, printer would automatically print out the following, and the LCD Display would show “Self
Test.” This means the printer is operating normally.
Self-Test includes the internal printer data setting.
14
3-4. Auto Sensing
Printer can automatically detect label (black mark paper) length and record. This way, without setting the print length,
the printer can accurately detect the label (black mark) positions.
1. Check if the Moveable Sensor Mark is located at the right sensing position.
2. Power off the printer first, press and hold the Pause key then turn the printer power back on.
3. Power on the printer (while still holding the Pause key), after printer beeps 3 times and the LCD Display shows
“Auto Sensing mode,” release the Pause key. Printer will automatically detect the label size/length and record.
4. LCD Display shows the results of measurement.
Printer goes back to standby mode after displaying the measurement.
3-5. Dump Mode
When label setting and the print result don’t match, it’s recommended to go into the Dump Mode to check whether
there’s a mistake in data transmission between the printer and the PC. For example, when printer receives 8
commands, yet without processing these commands, only printed out the contents of the commands, this will confirm
whether the commands were received correctly. Test procedures to enter the Dump Mode are as follows:
1. Please refer to section 2-3 to connect the EZ-Viewer to the EZ-1000 / EZ-1000Plus.
2. Power off the printer, press and hold the Feed key first.
3. Power on the printer (while still holding the Feed key).
4. When LCD Display shows “DUMP MODE BEGIN,” release the Feed key. Printer will automatically print “DUMP
MODE BEGIN.” This means the printer is already in Dump Mode.
5. Send commands to the printer, and check to see if the print result matches the commands sent.
Note: To cancel (get out of the Dump Mode), press the Feed key, this time printer will automatically print out “OUT OF
DUMP MODE.” This indicates that printer is back in the standby mode. Or power off to exit the Dump Mode.
15
3-6. EZ-Viewer Error Messages
Message Display
Print Head is
opened
Entering the
Cooling Process
Out of ribbon or
check ribbon
sensor
Out of media or
check media gap
sensor
LED Message Light LCD
Power Ready Error
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
Beep Description Solution
ʳ
ʳ
ʳ
ʳ
4 beeps
twice
3 beeps
twice
2 beeps
twice
Thermal Print Head
not firmly in place.
Thermal Print Head
temperature high.
Ribbon not
installed, and printer
shows error
message.
Ribbons used up or
ribbon supply shaft
not moving.
Unable to detect
paper.
Label used up or
Re-open Thermal Print Head and
make sure it closes tightly.
Printer goes back to standby mode
after cooling.
Make sure the printer is in the Direct
Thermal mode.
Replace with new ribbon roll.
Make sure the movable sensor mark
is at the correct position, if the sensor
is still unable to detect paper, and then
go through Auto Sensing again.
Replace with new label roll. When
Check paper
setting
Command is not
recognized
Memory is full
Filename can not
be found
Filename is
repeated
label sensor can’t
detect paper.
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
ʳ
2 beeps
twice
2 beeps
twice
2 beeps
twice
2 beeps
twice
2 beeps
twice
Abnormal paper
feed.
Wrong command
Memory is full
Can’t find the file
File name is
repeated
label sensor can’t detect paper, please
perform Auto Sensing.
Possible causes: card tags, paper
falling into the gap behind the platen
roller, can’t find label gap/black mark,
black mark paper out. Please adjust
according to actual usage.
Check printer commands, possible
value missing or errors.
Delete unnecessary data in the
memory or have memory expansion
(options)
Use “~X4” command to print out all the
files, then check whether the file exist
and the names are correct.
Change the file name and download
again.
Green Red
16
Appendix 1 Download Label to the printer.
Download the label to the printer by using the QLabel
1. Please refer to section 2-3 to connect the PCΕEZ-1000/EZ-1000Plus and
printer.
2. Start QLabel, and then create a label design.
3. Select the menu item “Advance” => “download” => “label” => “Quick download to printer” to download the label. If
the “Quick download to printer” is selected, the system would give a name for this graphic automatically. To name
the graphic, please do not select this function.
EZ-Viewer, and then start-up the
4. Enter the name of the label as prompted in the Download Format. Press OK to download. Press Cancel to stop
the download process.
5. When download successful, QLabel shows messages “download finished”.
17
Appendix 2 Variable and Serial Number Setting
1. Start QLabel, and then create a label design.
2. Click
to insert the first text. Click [Insert]-[Variable]-[New Variable] to insert a new variable.
3. Input Variable length and prompt. Example: Length: 10 Prompt: Product Name.
4. QLabel will show the variable prompt.
18
5. Click
Ι
number.
to insert the second Text. Click [Insert]-[Serial Number]-[New Serial Number] to insert a new serial
6. Input Serial Number data.
Example: Start Value: 1
1~13)
7. QLabel will show the variable prompt and serial number start value.
Inc/dec. Value: +1ΙPrompt: Serial NumberΙMax number of digits: 5 (select range:
8. When label is created, please refer to
appendix 1 to download label and see section 2-7 on how to print.
19
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