DT SERIES USER MANUAL
DT2 / DT2x / DT4 / DT4x
USER MANUAL
VERSION
ISSUE DATE
P/N
: DT2 / DT4 series
: Rev. E
: 2013.06.25
: 920-014211-00
DT2 / DT4 series User Manual
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tes ted and f ou nd to comply with the l imi ts fo r a C LA SS A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to
electromagnetic compatibility based on the standards EN55022:2010 Class A,
EN61000-3-2:006/A2:2009, EN61000-3-3:2008 and EN55024:1998/A1:2001/A2:2003, IEC
61000-4-2:2008 series, The equipment also tested and passed in accordance with the
European Standard EN55022 for the both Radiated and Conducted emissions limits.
DT SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB9254-2008 (Class A ) ; GB17625. 1-2003;
GB4943.1-2011, EN55022:2010 Class A, EN61000-3-2:006/A2:2009, EN61000-3-3:2008 and
EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series, UL 60950-1,2nd
Edtion,2007-03-27, UL 60950-1,1st Edition,2007-10-31, CSA C22.2 No.60950-1-07,2nd
Edition, 2007-03, CSA C22.2 No. 60950-1-03, 1st Edition, 2006-07, CFR 47, Part 15
WARNING
This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
此为Class A产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，
可能需要用户对其干扰采取切实可行的措施。
DT2 / DT4 series User Manual
Safety instructions
Please read the following instructions carefully.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please check the voltage of the
power source.
3. Make sure the printer is off before plugging the power connector into the power jack.
4. It is recommended that you connect the printer to a surge protector to prevent possible
transient overvoltage damage.
5. Be careful not to get liquid on the equipment to avoid electrical shock.
6. For safety and warranty reasons, ONLY qualified service personnel should open the
equipment.
7. Do not repair or adjust energized equipment under any circumstances.
CAUTION
Danger of explosion if battery is incorrectly replaced
Replace only with the equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Only use with power supply adapter model: WDS060240P (9A).
Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
Specifications are subject to change without notice.
DT2 / DT4 series User Manual
1. BARCODE PRINTER ........................................................................................ 1
1-1. Box content .........................................................................................................................1
1-2. Specifications ......................................................................................................................1
1-3. Getting to know your printer ............................................................................................7
2. PRINTER SETUP ............................................................................................. 9
2-1. Loading the label roll .........................................................................................................9
2-2. Installing the label roll holder ........................................................................................ 11
2-3. Connecting the printer to the host computer........................................................... 12
2-4. Installing the driver .......................................................................................................... 13
3. OPERATOR PANEL ....................................................................................... 15
3-1. FEED button ...................................................................................................................... 15
3-2. LED status .......................................................................................................................... 15
3-3. Label size calibration ...................................................................................................... 15
3-4. Self test .............................................................................................................................. 16
3-5. Error alerts ......................................................................................................................... 17
4. NETSETTING FOR ETHERNET ......................................................................... 18
4-1. Installing the NetSetting software ................................................................................ 18
4-2. The interface of NetSetting ........................................................................................... 19
5. ACCESSORIES .............................................................................................. 26
5-1. Installing the label dispenser ......................................................................................... 26
5-2. Installing the cutter ......................................................................................................... 29
6. MAINTENANCE AND ADJUSTMENT ............................................................ 32
6-1. Cleaning the print head ................................................................................................ 32
6-2. Adjusting the cutter ........................................................................................................ 32
6-3. Labels with black marks ................................................................................................. 33
A. Printer interfaces ................................................................................................................ 35
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DT2 / DT4 series User Manual
1. Barcode printer
1-1. Box content
Please check that all of the following items are included with your printer:
Barcode printer
Power cord
AC adapter
USB cable
Label stock
Quick reference guide
CD (with QLabel label software / user manual)
DT2 series DT4 series
1-2. Specifications
Model
DT2
DT4
Print Method
Direct Thermal
Resolution
203 dpi (8 dot/mm)
Print Speed
4 IPS (102 mm/s)
4 IPS (102 mm/s)
Print Width
2.12” (54 mm)
4.25” (108 mm)
Print Length
Min. 0.16” (4 mm)** ; Max. 68” (1727 mm)
Processor
32 Bit RISC CPU
Memory
4MB Flash (2MB for user storage) ;
16MB SDRAM
8MB Flash (4MB for user storage) ;
16MB SDRAM
Sensor Type
Adjustable reflective sensor. Fixed transmissive sensor, central aligned
Media
Types: Continuous form, gap labels, black mark sensing, and punched
hole; label length set by auto sensing or programming
Width: 0.6” (15 mm) Min. - 2.36” (60
mm) Max.
Thickness: 0.003” (0.06 mm) Min. -
0.008” (0.20 mm) Max.
Label roll diameter: Max. 5” (127
mm)
Core diameter: 1”, 1.5” (25.4 mm,
38.1 mm)
Width: 1” (25.4 mm) Min. - 4.64” (118
mm) Max.
Thickness: 0.003” (0.06 mm) Min. -
0.008” (0.20 mm) Max.
Label roll diameter: Max. 5” (127
mm)
Core diameter: 1”, 1.5” (25.4 mm,
38.1 mm)
Printer Language
EZPL, GEPL, GZPL, auto switch
Software
Label design software: GoLabel (for EZPL only)
Driver: Windows 2000, XP, Vista, 7, 8 , Windows Server 2003 & 2008
DLL: Windows 2000, XP and Vista
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DT2 / DT4 series User Manual
Resident Fonts
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Download Fonts
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in
horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Barcodes
1-D Bar codes:
Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2
of 5 & I 2 of 5 with Shipping Bearer Bars,
Codabar, Code 128 (subset A, B,
C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight,
Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM and
GS1 DataBar
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR
code and Aztec code
Code Pages
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)
Graphics
Resident graphic file types are BMP and PCX, other graphic formats are
downloadable from the software
Interfaces
USB Device (B-Type)
Serial port: RS-232 (DB-9)
IEEE 802.3 10/100Base-Tx Ethernet port (RJ-45)
Control Panel
One Tri-color LED: Power (Green, Orange and Red)
Control key: FEED
Real Time Clock
Standard
Power
Auto Switching 100-240VAC, 50-60Hz
Environment
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Humidity
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
Agency
Approvals
CE(EMC), FCC Class A, CB, cUL, CCC
Dimension
Length: 8.58” (218 mm)
Height: 6.77” (172 mm)
Width: 3.94” (100 mm)
Length: 8.58” (218 mm)
Height: 6.53” (166 mm)
Width: 6.61” (168 mm)
Weight
2.65 lbs (1.2Kg) ,excluding
consumables
3.3 lbs (1.5Kg) ,excluding
consumables
Options
Cutter Module
Label Dispenser
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder
* Specifications are subject to change without notice. All company and/or product names are trademarks and/or
registered trademarks of their respective owners.
** Minimum print hei ght and maximum print sp eed specification c o mp liance can be dependent o n non-standard
material variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test
non-standard materials for minimum print height and maximum print speed capability.
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DT2 / DT4 series User Manual
Model
DT2x
Print Method
Direct Thermal
Resolution
203 dpi (8 dot/mm)
Print Speed
7 IPS (177 mm/s)
Print Width
2.12” (54 mm)
Print Length
Min. 0.16” (4 mm)** ; Max. 68” (1727 mm)
Processor
32 Bit RISC CPU
Memory
4MB Flash (2MB for user storage) ; 16MB SDRAM
Sensor Type
Adjustable reflective sensor. Fixed transmissive sensor, central aligned
Media
Continuous form, black mark sensing, and punched hole; label length
set by auto sensing or programming
Width: 0.6” (15 mm) Min. - 2.36” (60 mm) Max.
Thickness: 0.003” (0.06 mm) Min. - 0.008” (0.20 mm) Max.
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1”, 1.5” (25.4 mm, 38.1 mm)
Printer Language
EZPL, GEPL, GZPL, auto switch
Software
Label design software: GoLabel (for EZPL only)
Driver: Windows 2000, XP, Vista, 7, 8 , Windows Server 2003 & 2008
DLL: Windows 2000, XP and Vista
Resident Fonts
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Download Fonts
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in
horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
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DT2 / DT4 series User Manual
Model
DT2x
Barcodes
1-D Bar codes:
Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2
& 5), I 2
of 5 & I 2 of 5 with Shipping Bearer Bars, Codabar, Code 128 (subset A, B,
C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight,
Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM and
GS1 DataBar
2-D Bar codes:
P
DF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR
code and Aztec code
Code Pages
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)
Graphics
Resident graphic file types are BMP and PCX, other graphic formats are
downloadable from the software
Interfaces
USB Device (B-Type)
Serial port: RS-232 (DB-9)
IEEE 802.3 10/100Base-Tx Ethernet port (RJ-45)
Control Panel
One Tri-color LED: Power (Green, Orange and Red)
Control key: FEED
Real Time Clock
Standard
Power
Auto Switching 100-240VAC, 50-60Hz
Environment
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Humidity
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
Agency
Approvals
CE(EMC), FCC Class A, CB, cUL, CCC
Dimension
Length: 8.58” (218 mm)
Height: 6.77” (172 mm)
Width: 3.94” (100 mm)
Weight
2.65 lbs (1.2Kg) ,excluding consumables
Options
Cutter Module
Label Dispenser
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder
* Specifications are subject to change without notice. All company and/or product names are trademarks and/or
registered trademarks of their respective owners.
** Minimum print hei ght and maximum print sp eed specification c o mp liance can be dependent o n non-standard
material variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test
non-standard materials for minimum print he ight and maximum print s p eed capability.
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DT2 / DT4 series User Manual
Model
DT4x
Print Method
Direct Thermal
Resolution
203 dpi (8 dots/mm)
Print Speed
7 IPS (177 mm/s)
Print Width
4.25” (108 mm)
Print Length
Min. 0.16” (4 mm)** ; Max. 68” (1727 mm)
Processor
32 Bit RISC CPU
Memory
8MB Flash (4MB for user storage); 16MB SDRAM
Sensor Type
Adjustable reflective sensor. Fixed transmissive sensor, central aligned
Media
Types: Continuous form, gap labels, black mark sensing, and punched
hole; label length set by auto sensing or programming.
Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max.
Thickness: 0.003” (0.06 mm) Min. - 0.008” (0.2 mm) Max.
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1”, 1.5” (25.4 mm, 38.1 mm)
Printer Language
EZPL, GEPL, GZPL auto switch
Software
Label design software: GoLabel (for EZPL only)
Driver: Windows 2000, XP, Vista, 7, Windows Server 2003 & 2008
DLL: Windows 2000, XP and Vista
Resident Fonts
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 0°, 90°, 180°, 270° rotatable, single characters 0°, 90°, 180°,
270° rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 0°, 90°, 180°, 270° rotatable
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DT2 / DT4 series User Manual
Model
DT4x
Download Fonts
Bitmap fonts 0°, 90°, 180°, 270° rotatable, single characters 0°, 90°, 180°,
270° rotatable
Asian fonts 0°, 90°, 180°, 270° rotatable and 8 times expandable in
horizontal and vertical directions
Scalable fonts 0°, 90°, 180°, 270° rotatable
Barcodes
1-D Bar codes:
Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2
of 5 & I 2 of 5 with Shipping Bearer Bars,
Codabar, Code 128 (subset A, B, C), EAN 128, RPS 128, UCC 128,
UCC/EAN-128 K-Mart, Random Weight,
Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey,
Telepen, FIM, GS1
DataBar
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR
code and Aztec code
Code Pages
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)
Graphics
Resident graphic file types are BMP and PCX, other graphic formats are
downloadable from the software
Interfaces
USB Device (B-Type)
Serial port: RS-232 (DB-9)
IEEE 802.3 10/100Base-Tx Ethernet port (RJ-45)
RTC
Standard
Control Panel
One Tri-color LED: Power (Green, Orange and Red)
Control key: FEED
Power
Auto Switching 100-240VAC, 50-60Hz
Environment
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Humidity
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
Agency
Approvals
CE EMC, FCC Class A, CB, cUL
Dimension
Length: 8.58” (218 mm)
Height: 6.53” (166 mm)
Width: 6.61” (168 mm)
Weight
3.3 lbs (1.5Kg) ,excluding consumables
Options
Cutter Module
Label Dispenser
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder
* Specifications are subject to change without notice. All company and/or product names are trademarks and/or
registered trademarks of their respective owners.
** Minimum print hei ght and maximum print sp eed specification c o mp liance can be dependent o n non-standard
material variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test
non-standard materials for minimum print height and maximum print speed capability.
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DT2 / DT4 series User Manual
1-3. Getting to know your printer
1.
LED indicator
2.
FEED function button
3.
Printer cover
4.
On/off switch
5.
Release buttons
1.
Print head release lever
2.
Label roll holder
3.
Print mechanism
4.
Label supply hub
5.
Label guides
6.
Front cover
2
4
1
5
3
1
2
3
6
5
4
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DT2 / DT4 series User Manual
1.
Platen cover
2.
Label sensor
3.
Platen roller
1.
Power jack
2.
USB port
3.
Feed slot for continuous labels
4.
Serial port (RS-232)
5.
Ethernet port
1.
Cover on bottom of printer
2.
Mounting points
3
2
1
1
2
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DT2 / DT4 series User Manual
2. Printer setup
2-1. Loading the label roll
1. Place the printer on a
flat surface and open
the printer cover.
2. Release the label
supply hub.
3. Lift the label roll
holder and pull it out
as far as possible.
4. Install the label roll on
the label supply hub.
5. Now press the label
roll holder down until
it clicks into place.
6. Return the label roll
holder to its original
position.
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DT2 / DT4 series User Manual
7. Pass the label under
the paper guides and
pull it forward.
8. Adjust the paper
guides to the width of
the label liner.
9. Close the printer
cover to finish
loading the labels.
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DT2 / DT4 series User Manual
2-2. Installing the label roll holder
1. Pull the label roll
holder out as far
as it will go.
2. Fold out the label
supply hub as
shown in the
illustration.
3. Now rotate the
label roll holder to
return the label
supply hub to its
original position.
Press down the
label supply hub
until it clicks into
place.
A. To load label
stock with a 1"
core, the locking
notch must be at
the top of the
label supply hub.
B. To load label
stock with a 1.5"
core, the locking
notch must be at
the bottom of the
label supply hub.
【
Note】
The hub is also marked
on both sides to
indicate
the core size, as shown
in the illustration.
1" core
1.5" core
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DT2 / DT4 series User Manual
2-3. Connecting the printer to the host computer
1. Please make sure that the printer is switched off.
2. Connect the power cord to the power supply and to the AC adapter, then
connect the adapter to the printer.
3. Connect the printer with the host computer via the USB port or serial port.
4. Switch on the printer. The LED indicator should light up.
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DT2 / DT4 series User Manual
2-4. Installing the driver
1. Insert the product
CD in the CD/DVD
drive of the host
computer and open
the "Windows Drivers"
folder on the CD.
2. Execute the file with
the same icon as the
file selected in the
illustration on the
right.
3. Follow the
instructions in the
installation wizard.
4. Select "Install printer
drivers" to start with
the driver installation.
5. Specify your printer
model and continue
with the installation.
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DT2 / DT4 series User Manual
6. Specify the port used
to connect the
printer to the host
computer.
7. Enter a printer name.
The printer will be
listed under this
name in the "Printers
and Faxes" folder.
8. Specify whether or
not you want to
share the printer with
other network users
and assign the
printer a share
name.
9. When you have
configured all the
settings, a summary
of the printer settings
is displayed, which
you should check.
10. If all settings are
correct, click Finish to
start copying the
driver files.
11. Once copying is
complete, the new
printer should be
visible in the "Printers
and Faxes" folder.
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DT2 / DT4 series User Manual
3. Operator panel
3-1. FEED button
When you press the FEED button, the printer moves the label to the defined stop
position. If you are using continuous labels, pressing the FEED button will move label
stock until you release the button again. If you are using individual labels, pressing the
FEED button will move only one label. If the label does not stop at the correct position,
you need to run the auto-detection function on the label stock (see Section 3-3).
3-2. LED status
Press the FEED button and keep it pressed, then switch on the printer. You will hear two
beeps and the LED lights up red. Release the FEED button. The printer will now
automatically measure the label size (see Section 4-3.) and then print a test page (see
Section 4-4.)
LED
indicator
Status
Description
Green Standby mode The printer is ready for operation.
Red
(flashing)
Error mode
The printer has detected an error.
(see Section 3-5. Error alerts)
3-3. Label size calibration
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
1. Check that the label sensor is positioned correctly.
2. Check that the label stock is loaded correctly.
3. Switch off the printer.
4. Switch on the printer, keeping the FEED button pressed. When the LED starts to flash
red, release the FEED button. The printer will now measure the label stock and store
the label height.
5. Once the printer has successfully measured the label stock, it will print a self-test
label.
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DT2 / DT4 series User Manual
3-4. Self test
The self-test function helps you find out whether the printer is functioning normally.
The printer prints the following test page:
【
Note】
For more information about advance settings, such as “Sensor switch” or “Dump Mode”,
please
refer to Programmer’s manual.
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DT2 / DT4 series User Manual
3-5. Error alerts
LED
indicator
Beeps Description Solution
Red 2 x 4 beeps
The print mechanism is not
correctly closed.
Open the print mechanism and
close it again.
Red
(flashing)
None
High temperature at the print
head.
Once the print head has cooled
down, the printer switches to
standby mode.
Red 2 x 2 beeps
No paper is detected.
Make sure that the label sensor is
positioned correctly. If the sensor
still does not detect the paper,
run the auto-detection function
again.
The paper is finished.
Replace the label roll.
Red 2 x 2 beeps Paper feed problem.
Possible reasons: the print
medium has become trapped
around the rubber roll; the sensor
cannot detect a gap or black
mark between the
labels; there is
no paper. Please reset the sensor.
Red 2 x 2 beeps
The memory is full. The printer
prints the message "Memory
full".
Delete unnecessary data or
install additional memory.
Red 2 x 2 beeps
Unable to find file. The printer
prints the message "Filename
cannot be found".
Use the "~X4" command to print
all files. Then check whether the
files exist and whether the names
are correct.
Red 2 x 2 beeps
A file of the same name
already exists. The printer
prints the message "Filename
is repeated".
Change the name of the file and
try storing it again.
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DT2 / DT4 series User Manual
4. NetSetting for Ethernet
4-1. Installing the NetSetting software
The NetSetting software is u sed to manage the networ k configu rations when connectin g
the printer via Ethernet port. It is available on product CD or can be downloaded from
official website. To install the NetSetting, please follow below steps.
STEP-01 Insert the product CD in the CD/DVD drive of the host computer and open the
"Ethernet" folder on the CD.
STEP-02 Select the icon for the NetSetting installation file and click it to start the
installation.
STEP-03 Follow the instructions on the screen. The Setup Wizard guides you through the
installation procedure.
STEP-04 Specify the “Installation Folder".
STEP-05 Click ”Next” to start the installation.
STEP-06 Once the installation is completed; you will see the NetSetting icon on your
desktop.
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DT2 / DT4 series User Manual
4-2. The interface of NetSetting
Click the NetSetting icon to start the program; you will see the start page as below. The
start page will display the basic information of connected printer and your PC.
Click the magnifier icon to search the Godex printers which are connected via Ethernet
port in you network environment. Once a connected Godex printer is detected, it will
be listed on the start page.
There are six tabs on the top of interface which can configure different types of network
settings. But for the data security reason, you need correct password to enter the
configuration pages.
【
Note】
The default password is “1111”, you can change the password later from the “IP Setting”
tab.
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DT2 / DT4 series User Manual
IP Setting
The IP Setting tab can change the printer name, Port number, Gateway setting and the
password for configuring the printer. You can also set the printer’s IP address ether by
DHCP or by Static IP.
You can press “Set” button to apply the settings and “ReGet” button to refresh the
setting values.
【
Note】
To fully benefit from the NetSetting software, you should be familiar with basic
networking principles. Please contact your network administrator for related network
setting information.
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DT2 / DT4 series User Manual
Alert Path Setting
NetSetting will send the alert messages to designated mail account when the error
happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer
Protocol) or SNMP (Simple Network Management Protocol). You can set or change the
configurations of SMTP and SNMP on this “Alert Path Setting” tab.
You can press “Set” button to apply the settings and “ReGet” button to refresh the
setting values.
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DT2 / DT4 series User Manual
Alert Message Setting
For the alert message notification function, you can decide which error cases need to
be sent out to the operator. Moreover, the alert messages can be set to be sent by
SMTP, SNMP or both.
You can press “Set” button to apply the settings and “ReGet” button to refresh the
setting values.
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DT2 / DT4 series User Manual
Printer Configuration
Set or change the configurations of connected printer. Most of key settings for the
printer operation can be done by this setting page.
You can press “Set” button to apply the settings and “ReGet” button to refresh the
setting values.
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DT2 / DT4 series User Manual
User Command
The “User Command” tab provides a communication interface for operator to control
the printer. Input printer commands in "Input Command" window and press “Send
Command” button, the commands will be sent to the printer. For some commands that
will return response message, the message will be displayed in "Output Message"
window.
You can press “Send Command” button to send printer commands via Ethernet port
and control the printer remotely.
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DT2 / DT4 series User Manual
Firmware Download
On “Firmware Download” tab, the current version of printer firmware will be showed on
the screen. If you need to update the printer firmware, just specify the file location of
firmware file and press “Start Download Firmware” button. The printer firmware then can
be updated remotely.
In addition to the firmware update, you can press “Recover To Factory Settings” button
to restore the printer configurations back to factory default.
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DT2 / DT4 series User Manual
5. Accessories
5-1. Installing the label dispenser
1
Label dispenser
2
Screws (set of 2)
【
Note1】 Remember to
switch off the printer before
installing the label dispenser.
【
Note 2】 A label liner
thickness of 0.006 mm ± 10%
and a weight of 65 g/m
2
±
6% are recommended.
【
Note3】 The label dispenser
will take labels up to a max.
width of 110 mm (DT4) or 54
mm (DT2).
1. Place the printer on a
flat surface and open
the printer cover.
2. Remove the front cover.
【
Note】
You can use a coin or
screwdriver to open the
cover.
3. Pass the dispenser cable
through the opening as
shown in the illustration.
4. Fit the label dispenser in
the recess provided.
2
1
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DT2 / DT4 series User Manual
DT4
DT2
5.
Turn the
printer
upside
down and
tighten the
screws to
secure the
label
dispenser.
5.
Turn the
printer
upside
down and
remove the
screw that
secures the
cover on the
bottom of
the printer.
6.
Open the
cover on
the bottom
of the
printer to
access the
motherboar
d.
6.
Tighten the
screws to
secure the
label
dispenser.
【
Note】
You can use a coin or screwdriver to open
the cover.
7. Connect the cable to
the motherboard.
【
Note】
The motherboard has two
connectors, one for the
cutter and the other for the
dispenser.
Please make sure that you
are using the correct
connector.
8. Close the cover again
(DT2: and secure it with
the screw).
9. Place the printer the
right way up again.
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DT2 / DT4 series User Manual
10. Open the dispenser by
folding it out.
11. Load the labels,
following the instructions
in Section 2-1.
12. Remove the first label
and
pass the label liner over
the roller and the
tear-off plate.
【
Note】
The label stock should be at
least 25 mm high.
【
Suggestion】
When using the label
dispenser, set the stop
position to 9 mm (DT2: 8 mm).
13. Pass the label liner
through the printer and
dispenser as shown in
the illustration.
14. Fold up the dispenser
cover to close it.
15. Switch on the printer
and press the FEED
button to measure the
label stock.
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DT2 / DT4 series User Manual
5-2. Installing the cutter
1
Cutter module
2 Screws (set of 2)
【
Important】
Remember to switch off the
printer before installing the
cutter.
【
Note 1】
Do not use to cut adhesive
labels! Glue residue will be
left on the cutter blade and
impair its functioning. The
cutter has a blade life of
1,000,000 cuts when using
paper weighing up to
120 g/m² and 500,000 cuts
when using paper weighing
between 120 g and 170
g/m².
【
Note 2】
You can cut paper with a max. width of 114 mm.
【
Note 3】
Labels should be at least 30 mm high (DT4).
(DT2: 40 mm)
【
Suggestion】
During installation of the cutter, set the stop position in
Qlabel and/or in the driver to 30.
1. Place the printer on a
flat surface and open
the printer cover.
2. Remove the front cover.
2
1
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DT2 / DT4 series User Manual
3. Pass the cutter cable
through the opening as
shown in the illustration.
4. Fit the label cutter in the
recess provided.
DT4
DT2
5.
Turn the
printer
upside
down and
tighten the
screws to
secure the
cutter.
5.
Turn the
printer
upside down
and remove
the screw
that secures
the cover on
the bottom
of the
printer.
6.
Open the
cover on
the bottom
of the
printer to
access the
motherboar
d
.
6.
Tighten the
screws to
secure the
label cutter.
7. Connect the cutter to
the motherboard.
【
Note】
Please make sure that you
are using the correct
connector.
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DT2 / DT4 series User Manual
8. Close the cover on the
bottom of the printer
(DT2: and secure it with
the screw).
9. Place the printer the
right way up again. In
the next step, load the
label stock.
10. Follow the instructions in
Section 2-1.
11. Pass the start of the label
roll through the cutter
and press the FEED
button to finish.
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DT2 / DT4 series User Manual
6. Maintenance and adjustment
6-1. Cleaning the print head
Dirt on the print head or ribbon, or glue
residue from the label liner may result
in inadequate print quality. The printer
cover must therefore always be
closed. Keeping dirt and dust away
from the paper or labels ensures a
good print quality and a longer
lifespan of the print head. Here is how
you clean the print head:
1. Switch off the printer.
2. Open the printer cover.
3. To remove any label residue or
other dirt from the print head (see
blue arrow), please use a soft
lint-free cloth dipped in alcohol.
【
Note 1】
The print head should be cleaned
once a week.
【
Note 2】
Please make sure that there are no
metal fragments or other hard
particles on the soft cloth used to
clean the print head.
6-2. Adjusting the cutter
While using the cutter, paper jams may
occur.
You can solve this problem by adjusting
the cutter.
1. Turn the printer upside down. A
screw is located on the bottom of
the cutter housing.
2. Unscrew the screw
and remove the
housing.
3. The adjustment screw is located on
the side of the cutter. Use a
screwdriver and turn the screw
anticlockwise to loosen the cutter
blade and pull out the jammed
label.
4. When you have cleared the jam,
turn the screw clockwise to secure
the cutter blade again.
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DT2 / DT4 series User Manual
6-3. Labels with black marks
If you are using black-mark label stock that has the printer's maximum feed width, the
printer may not recognise the black marks because they are outside the sensor range.
When using label stock with black marks, you should therefore observe the following
restrictions:
DT2
For 60 mm wide label stock, the black marks should have the following positions and
sizes:
A > 13.1 mm high
B < 5mm high
C > 8.1 mm high
DT4
For 118 mm wide label stock, the black marks should have the following positions and
sizes:
A > 10.05 mm high
B < 1.95 mm high
C > 8.1 mm high
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DT2 / DT4 series User Manual
6-4. Troubleshooting
Problem
Solution
The printer is switched on but the LEDs
do not light up.
Check the power supply.
The LED lights up red (ERROR) and
printing is interrupted.
Check whether is an error in the software settings or
the print commands.
Replace the print medium with a suitable medium.
Check whether there is a label jam.
Check whether the label stock is finished.
Check whether the print mechanism is closed (the
print head is not positioned correctly).
Check whether the print medium is covering the
sensor.
Check whether the cutter is functioning normally
and whether it is cutting at all. (Only if a cutter is
installed,)
The label stock passes through the
printer but no image is printed.
Please make sure that the label stock is loaded the
right way up and that it is suitable material.
Choose the correct printer driver.
Choose the correct label stock and a suitable
printing mode.
The label stock jams during printing.
Clear the paper jam. Remove any label material left
on the thermal print head and clean the print head
using a soft lint-free cloth dipped in alcohol.
The label stock does not move
correctly and there is no printed
image on some parts of the label.
Check whether any label material is stuck to the
thermal print head.
Check for errors in the application software.
Check whether the starting position has been set
incorrectly.
Check the power supply.
There is no printed image on part of
the label.
Check the thermal print head for dust or other dirt.
Use the internal “~T” command to check whether
the thermal print head will carry out a complete
print job.
Check the quality of the print medium.
The printed image is positioned
incorrectly.
Check whether there is paper or dust covering the
sensor.
Check whether the label liner is suitable. Please
contact your dealer.
Check the paper guide settings.
A label is missed out during printing.
Check the label height setting.
Check whether there is dust covering the sensor.
The printed image is blurred.
Check the darkness setting.
Check the thermal print head for glue residue or
other dirt.
The cutter does not cut off the labels in
a straight line.
Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
Check whether the label is more than 0.16 mm thick.
When using the cutter, the labels are
not fed through or cut off incorrectly.
Check whether the cutter has been correctly
installed.
Check whether the paper guides are functioning
correctly.
The stripper is not functioning cor re ctly.
Check whether there is dust on the label dispenser.
Check whether the label stock is positioned
correctly.
【
Note】If any problems occur that are not described here, please contact your dealer.
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DT2 / DT4 series User Manual
Appendix
A. Printer interfaces
Serial port
Default
setting
:
Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol
and RTS/CTS
RS232 housing (9-pin to 9-pin)
DB9 socket
DB9 plug
---
1 1
+5V, max 500mA
RXD
2 2
TXD
TXD
3 3
RXD
DTR
4 4
N/C
GND
5 5
GND
DSR
6 6
RTS
RTS
7 7
CTS
CTS
8 8
RTS
RI
9 9
N/C
Computer
Printer
【
Note】 The total current to the serial port may not exceed 500 mA.
USB port
Connector type : Type B
Pin No. 1 2 3 4
Function VBUS D- D+ GND
Internal interface
UART1 wafer
Ethernet module
N.C
1 1
N.C
TXD
2 2
RXD
RXD
3 3
TXD
CTS
4 4
RTS
GND
5 5
GND
RTS
6 6
CTS
E_MD
7 7
E_MD
RTS
8 8
CTS
E_RST
9 9
E_RST
+5V
10 10
+5V
GND
11 11
GND
+5V
12 12
+5V
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