GN Netcom SE-220 User Manual
Don't forget to mail in yourOwnerRegistration Card!
Polycom, Inc., 1565 Barber Lane, Milpitas, CA95035
Telephone 408.526.9000 or toll-free 1.800.POLYCOM
Facsimile 408.526.9100 Internet www.polycom.com
Polycom®, SoundPoint®Pro, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S.
and various countries. ©2000 Polycom, Inc. All Rights Reserved. 1725-06216-001 Rev A
SoundPoint
®
Pro
Model SE-220
Installation Instructions
and User’s Guide
IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, the following safety precautions should always be followed
to reduce the risk of fire, electric shock, and injury to persons.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the instrument.
3. SoundPoint®Pro will not operate during a period of power loss. For placing emergency calls
during periods of power loss, be sure to have at least one telephone that operates with
telephone line-level power in your home or office.
4. Unplug SoundPoint Pro from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners. Use only a damp cloth for cleaning.
5. This instrument can be hazardous if immersed in water. To avoid the possibility of electrical
shock, do not use the telephone while you are in the bathtub or shower, or when you are wet.
If you accidentally drop the telephone into water, do not retrieve it until you have first
unplugged the line cord from the modular wall jack. Do not reconnect the telephone until it
has dried thoroughly.
6. Avoid using the telephone during electrical storms in your immediate area. There is a remote
risk of electric shock from lightning. Urgent calls should be brief. Even though protective
measures may have been installed to limit electrical surges from entering your home or
business, absolute protection from lightning is impossible.
7. If you suspect a natural gas leak, report it immediately, but use a telephone away from the area
in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it
is possible that this spark could ignite heavy concentrations of gas.
8. Never push objects of any kind into the telephone through housing slots as they may touch
hazardous voltage points or short out parts that could result in a risk of electric shock. Never
spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper
service personnel.
9. To reduce the risk of electric shock, do not disassemble this telephone. Opening or removing
covers may expose you to hazardous voltages. Incorrect reassembly can cause electric shock
when the telephone is subsequently used. If your telephone does not work properly, refer to
the section describing how to get service for your telephone.
10. Always use caution when installing or modifying telephone lines. Never install telephone
wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
11. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected from the network interface.
12. Do not place on an unstable surface (e.g., cart stand, or table); a fall may damage the unit.
13. Unplug and refer to an authorized service representative under the following conditions:
▼ When the power cord or plug is damaged or frayed.
▼ If the unit has been dropped or damaged.
▼ If the unit exhibits a distinct change in performance.
14. Operate using only the power source indicated on the console label.
15. Do not allow anything to rest on the power cord. Do not place the unit where the cord might
be abused by pets, children, or foot traffic.
16. Do not overload wall outlets or extension cords.
SAVE THESE INSTRUCTIONS
SoundPoint Pro Professional Conference Phone User’s Guide
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SoundPoint Pro Desktop Conference Phone User’s Guide
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TABLE OF CONTENTS
SAFETYINSTRUCTIONS...............................................................ii
Chapter 1 INTRODUCTION AND INSTALLATION........................1–1
INTRODUCTION..........................................................................1–2
UNPACKING ................................................................................1–3
INSTALLATION...........................................................................1–3
Preparing for Installation .........................................................1–3
Installing the Phone..................................................................1–4
GETTING CONNECTED ............................................................1–4
Phone and Power Connections ................................................1–4
Handset Connection ................................................................1–5
Headset Connection..................................................................1–5
KEYS AND OPERATIONALFEATURES...................................1–7
VISUALINDICATORS.................................................................1–8
Chapter 2 SOUNDPOINT®PRO OPERATION ...............................2–1
MAKING CALLS, ANSWERING CALLS, HANGING UP.......2–2
Tips for Using the Line Keys...................................................2–2
Changing Modes.......................................................................2–2
More on Making Calls..............................................................2–2
Selecting a Line.................................................................2–2
Using Redial and Repetitive Redial...................................2–3
More on Answering Calls.........................................................2–3
When More Than One Incoming Line is Ringing.............2–3
Second Calls on an Inactive Line .....................................2–3
SPEAKER MODE.........................................................................2–4
HEADSET MODE.........................................................................2–4
CONFERENCE MODE ................................................................2–5
Using Lines...............................................................................2–5
Operation .................................................................................2–5
Establishing a Conference Call..........................................2–5
Adding a Caller on an Inactive Line..................................2–6
Placing Conference on Hold..............................................2–6
Dropping a Conference Participant...................................2–6
4-WAYVOLUME CONTROL......................................................2–6
Handset, Headset, Speaker.......................................................2–6
Dial Tone..................................................................................2–6
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ACCESSING, USING, AND
PROGRAMMING DIRECTORIES..............................................2–7
Navigating the Directories........................................................2–7
Directory Structure and Descriptions.......................................2–8
SoundPoint Directory Descriptions and Overview..................2–8
SPEED DIALDIRECTORY........................................................2–10
Entering the Speed Dial Listing.............................................2–10
Programming Names and Numbers.......................................2–10
Assigning Priority Tags..........................................................2–10
Editing a Speed Dial Entry......................................................2-11
Viewing Speed Dial List Entries ...........................................2–11
Viewing Directory Programming Options..............................2–11
Speed Dial Directory Quick Locator Feature.........................2–12
Dialing Speed Dial Entries.....................................................2–12
Dialing Hot Key Priority Speed Dial Numbers......................2–12
Deleting Speed Dial Entries ..................................................2–12
Clearing the Speed Dial List..................................................2–12
INCOMING CALLHISTORYLIST...........................................2–12
Entering the Incoming Call History Directory.......................2–13
Viewing Incoming Call History Entries ................................2–14
Speed Dialing Incoming Call History Entries........................2–14
Exporting Entries to the Speed Dial List................................2–15
Deleting Incoming Call History Entries.................................2–15
Clearing the Incoming Call History List................................2–15
OUTGOING CALLHISTORYDIRECTORY............................2–16
Entering the Outgoing Call History Directory.......................2–16
Viewing Outgoing Call History Entries ................................2–16
Dialing Outgoing Call History Entries ..................................2–17
Exporting Entries to the Speed Dial List................................2–17
Deleting Outgoing Call History Entries.................................2–17
Clearing the Outgoing Call History List................................2–17
LINE SETTINGS DIRECTORY.................................................2–18
Entering the Line Settings Directory......................................2–18
Setting Ring Volume for Each Line........................................2–18
Setting Ring Type for Each Line............................................2–19
Entering Local Telephone Numbers for Each Line................2–19
Setting Primary Line for Your Phone.....................................2–19
Enabling or Disabling Caller ID for Each Line......................2–20
Editing Line-In-Use Voltage Threshold ................................2–20
Restoring Factory Default Settings for Each Line ................2–20
SYSTEM SETTINGS DIRECTORY..........................................2–21
Entering the System Settings Directory.................................2–21
Setting the Time of Day ........................................................2–21
Setting LCD Contrast.............................................................2–21
Setting Repetitive Redial Parameters.....................................2–22
Selecting and Setting Telephone Number Auto-Formatting..2–22
Flash Timing...........................................................................2–23
Changing Flash Timing..........................................................2–23
Restoring Flash Timing Default.............................................2–24
Restoring System Factory Default Settings............................2–24
Information Retention During a Power Loss.........................2–24
Chapter 3 TROUBLESHOOTING ...........................................................3–1
TROUBLESHOOTING.................................................................3–2
No Dial Tone............................................................................3–2
In Speaker Mode: Short Silences, Echoes, or
Clipped Speech.........................................................................3–2
Difficulty with Hearing the Other Party...................................3–2
Blank Display ..........................................................................3–3
Physical Damage .....................................................................3–3
Chapter 4 REGULATIONS AND WARRANTY .................................4–1
U.S. REGULATORYINFORMATION.........................................4–2
Radio/TV Interference .............................................................4–2
Federal Communications Commission (FCC) Notice..............4–2
Signaling Method ....................................................................4–3
Hearing Aid Compatibility ......................................................4–3
Testing Emergency Numbers ..................................................4–3
CANADIAN DEPARTMENTOF
COMMUNICATIONS NOTICE...................................................4–4
POLYCOM LIMITED WARRANTYAND
LIMITATION OF LIABILITY......................................................4–4
Limited Warranty......................................................................4–4
Limitation of Liability..............................................................4–5
Appendix ADDITIONAL INFORMATION ........................................A–1
HEADSETS..................................................................................A–2
About Headsets........................................................................A–2
Headset Types..........................................................................A–3
Headset Selection....................................................................A–3
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SoundPoint Pro Desktop Conference Phone User’s Guide
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SOUNDPOINT®PRO
INTRODUCTION AND INSTALLATION
Chapter 1
SoundPoint Pro Professional Conference Phone User’s Guide
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SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –1
INTRODUCTION
UNPACKING
Thank you for selecting SoundPoint®Pro—clearly the best choice in professional office
communications. SoundPoint Pro is designed to give you unparalleled conferencing
quality, combined with the convenience of an integrated headset interface, all in a fullfeatured, portable desktop unit.
Your SoundPoint Pro delivers the following features:
▼ Full-Duplex Conference Phone ▼ 3-way Integrated Conference Bridging
▼ Integrated Caller ID and Caller ID on ▼ 4-Way Independent Volume Control with
Call Waiting Memory
▼ 36 Number Speed Dial Directory ▼ Distinctive Rings for Each Line
▼ 99 Number Incoming Call History ▼ Programmable Repetitive Redial
▼ 99 Number Outgoing Call History ▼ Any Key Dialing
▼ Integrated Headset Amplifier, Keypad ▼ One-Touch Hot Key Priority
Activation, and Headset Hanger Speed Dialing
▼ And much more!
SoundPoint Pro is designed for you by Polycom—the World’s number one provider of
conferencing products. From small companies to the Fortune 500, from the smallest
conference rooms to the largest boardrooms, you will find more Polycom conferencing
products in more places, than all of our competitors combined.
And now we’ve designed SoundPoint Pro for you, with the same proven technology and
high-quality standards that have made us the most widely used conferencing product line
in the World.
The enclosed Quick Setup Guide contains complete installation instructions and
provides a summary of the most commonly used features, including a description of the
functionality of each key on the phone. Detailed information about features and using
your SoundPoint Pro is available in this User’s Guide.
The following items are included in your SoundPoint Pro. Check the list before
installation to assure that all items are accounted for. If you are missing any items,
contact your SoundPoint Pro distributor.
Quick Guide User Guide
SoundPoint Pro Console Handset and Cord
Power Adapter 7’Phone Cords (2)
Quick Reference Phone Number Label Headset Hanger
INSTALLATION
Installation of SoundPoint Pro is easy. Refer to the Quick Guide for detailed quick setup
instructions.
Preparing for Installation
Preparing to install your phone includes deciding where you want to install the phone,
locating the power outlet closest to your phone, locating your existing telephone wall
jack(s) in your home or office, and determining how your telephone lines are configured
with your telephone jacks.
SoundPoint Pro Desktop Conference Phone Introduction and Installation
1 –2
SoundPoint Pro Desktop Conference Phone Introduction and Installation
1 –3
Installing the Phone
Setup 1
See the Quick Guide for detailed installation instructions or follow these steps.
1. Plug one end of either 7’Phone Cord into line port L1 of the Console and the other
end into the wall jack for Line 1.
2. Repeat step 1 for Line 2 using the other 7’Phone Cord.
3. Connect the Power Adapter cord to the Console DC POWER and the Power
Adapter into an AC Power outlet.
Setup 2
If two phone lines share one telephone wall jack, install as in Setup 1 but be sure to
connect the black 7’Phone Cord provided to line port L1 on the Console. Continue with
Setup 1, Step 3.
Handset Connection
Headset Connection
Astandard 2.5mm headset jack is located at the right front of the console. No amplifier
is required for headsets with a 2.5mm stereo interface plug. Headsets that connect to a
handset port require their own audio amplifier installed according to directions from the
manufacturer.
IMPORTANT: The HEADSETactivation key will not work with headsets that connect
to the handset port.
GETTING CONNECTED
Phone and Power Connections
L2
Connect the RJ11 (Phone)
plug from the Wall Jack.
SoundPoint Pro Desktop Conference Phone Introduction and Installation
L1
Connect the RJ11 (Phone)
plug from the Wall Jack.
1 –4
DC POWER
Connect the
Power Adapter.
Note: Headsets may be purchased separately. See Appendix for information about types
of headsets.
Headset Hanger
AHeadset Hanger has been included to help keep the headset out of the way when not in
use. Insert the hanger into the opening at the right rear of the console.
You are now ready to use yourSoundPoint Pro Desktop Conferencing Phone.
SoundPoint Pro Desktop Conference Phone Introduction and Installation
1 –5
KEYS AND OPERATIONAL FEATURES
VISUAL INDICATORS
SoundPoint Pro Desktop Conference Phone Introduction and Installation
1 –6
*Message waiting supported for FSK protocol and most analog PBXs.
SoundPoint Pro Desktop Conference Phone Introduction and Installation
1 –7
SOUNDPOINT®PRO OPERATION
Chapter 2
SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –8
SoundPoint Pro Desktop Conference Phone Operation
2 –1
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