GN Hearing A S VE312 UserMan Luxor
USER GUIDE
RECEIVER-IN-EAR HEARING INSTRUMENT
Hearing instrument type designations for models included in this user guide are: SY312, FCC I D: X26SY312,
IC: 6941C-SY312; SY312e, FCC ID: X26SY312e, IC: 6941C-SY312e; and MRIE, FCC ID: X26MRIE, IC:
6941C-MRIE. VE312, FCC ID: X26VE312; IC: 6941C-VE312, Luxor. Please see page 6 for list of models
referring to all types.
Intended use
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compensate
for impaired hearing. The fundamental operating principle of hearing instruments is to receive, amplify, and
transfer sound to the ear drum of a hearing impaired person.
Statement:
This device complies with Part 15 of the FCC Rules and IC rules.
Operation is subject to the following two conditions: (1) this device may not cause harmful inter ference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules and ICES-003 of the IC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the one in which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications can void the user s authority to operate the equipment.
2 3
´
List of countries:
Products without wireless functionality are intended for worldwide sales.
Products with wireless functionality are intended for sale in countries within European Economic Area as
well as Switzerland.
The products are in compliance with the following regulatory requirements:
• In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive
93/42/EEC for medical devices (MDD) and essential requirements and other relevant provisions of Directive
1999/5/EC (R&TTE).
• The declaration of conformity may be consulted at www.resound.com
• In US: FCC CFR 47 Part 15, subpart C.
• In Canada: these hearing instruments are certified under the rules of IC
• Other identified applicable international regulatory requirements in countries outside EU and US. Please
refer to local country requirements for these areas.
• Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
• L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage,
et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est
susceptible d’en compromettre le fonctionnement.
• Japanese Radio Law and Japanese Telecommunications Business Law Compliance.
This device is granted pursuant to the Japanese Radio Law ( ) and the Japanese
Telecommunications Business Law ( ) This device should not be modified (otherwise the
granted designation number will become invalid)
Hearing instrument model:
Model 60: Battery size 10
Model 61: Battery size 312
Model 62: Battery size 312
Introduction
Receiver tube length:
Congratulations on the purchase of your new hearing instruments. ReSound’s innovative sound technology
and design, combined with the customised device programming selected by your hearing care professional, will make hearing a more enjoyable experience. Hearing instruments will enable you to hear sounds
Dome size:
that you may not have heard in years because of your hearing loss. Practice and a positive attitude are
important in learning to use hearing instruments. Your ReSound instruments have been adjusted according
Left serial number:
to your individual hearing loss and needs. Some people adjust quickly to wearing hearing instruments in
their ears and hearing new sounds; other people may need more time.
Right serial number:
Please read this manual carefully in order to wholly benefit from the use of your hearing instruments. With
proper care, maintenance, and usage, your hearing instruments will aid you in better communication for
many years. Ask your hearing care professional if you have any questions.
ReSound is a registred trade mark of ReSound A/S
4 5
Micro receiver-in-the-ear (RIE) hearing
instruments with size 10A battery are
available in the following variants:
AL960-DR, AL760-DR, AL560-DR
ALT960-DR
VO960-DR, VO760 -DR, VO56 0-DR,
VOT96 0-DR, VOT760-DR
Mini receiver-in-the -ear (RIE) hearing
instruments of type SY312 with FCC ID
X26SY312, IC: 6941C-SY312 and size
312 battery are available in the
following variants:
AL961-DRW, AL761-DRW
AL561-DRW, AL461-DRW
ALT961-DRW
Mini receiver-in-the -ear (RIE) hearing
instruments of type SY312e with FCC ID
X26SY312e, IC: 6941C-SY312e and size 312
battery are available in the following variants:
VO961-DRW, VO761-DRW, VO561-DRW,
VOT961-DRW, VOT761-DRW
6 7
Mini Receiver In-the-Ear (RIE) hearing
instruments of type VE312 with FCC ID:
X26VE312, IC: 6941C-VE312 and size 312
battery are available in the following
variants:
LN961-DRW, LN761-DRW
Receiver-in-the-ear (RIE) hearing
instruments of type MRIE with FCC ID
X26MRIE, IC: 6941C-MRIE and size 312
battery are available in the following
variants:
AL962-DVIRW, AL762-DVIRW
AL562-DVIRW, AL462-DVIRW
ALT962-DVIRW, ALT762-DVIRW
VO962-DRW, VO762-DRW, VO562-DRW,
VOT962-DRW, VOT762-DRW
The identification number for the MRIE, SY312,
SY312e, and VE312 device models can be found
at location “15” as indicated in the illustrations on
page 9.
Contents
Introduction . .......................................................... 4
Description of the hearing instruments . ................... 8
Getting started . .................................................... 10
On/Off function . ................................................... 10
SmartStart . .......................................................... 10
Inserting/Replacing the battery . ............................ 10
Low battery indicator . ........................................... 11
Sports lock. .......................................................... 12
Inserting/removing hearing instruments . ............... 12
Program and Multi-Function buttons. ..................... 14
Flight mode . ........................................................ 17
Telephone use . .................................................... 19
Listen to radio or TV . ............................................. 20
Cellular phones . ................................................... 20
PhoneNow . .......................................................... 20
Telecoil (optional) .................................................. 22
Tele-loop systems . ............................................... 23
Direct audio input (optional) . ................................ 23
Connecting/Disconnecting audio boots . ............... 23
Care and maintenance. ......................................... 24
Daily maintenance . ............................................... 25
The receiver tube . ............................................... 26
Cleaning the receiver tubes and domes . ............... 26
Cleaning RIE moulds . ........................................... 26
Replacing the wax filter (receiver in-the-ear models). 27
How to apply domes . ........................................... 28
Using ReSound hearing instruments with
smart phone apps . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
General precautions.............................................. 30
General warnings.................................................. 30
Tinnitus Sound Generator (TSG) module . ............. 32
The scientific concepts that form
the basis for the device . ....................................... 34
Significant physical characteristics . ....................... 34
Prescription use of this TSG hearing instrument ....35
Important notice for prospective
sound generator users. ......................................... 35
TSG warning to hearing healthcare professionals...36
Battery warning Information................................... 37
Hearing instrument expectations. .......................... 37
Warning to hearing aid dispensers . ....................... 38
Important notice for prospective hearing aid users..38
Children with hearing loss . .................................... 39
Troubleshooting guide . ......................................... 40
Technical data . .................................................... 44
Warranty and repairs . ........................................... 54
Temperature test, transport
and storage information......................................... 54
1. Receiver tube
2. Receiver Open Dome
3. Receiver Tulip Dome
4. Receiver Power Dome
5. RIE mould
6. Sports lock
7. Battery compartment
8. Receiver
9. Push button
10. Volume Control (optional)
11. S receiver tube
12. NP receiver tube
13. HP receiver tube
14. Left/right indicator
15. Model, and serial number
16. Direct audio input
17. UP Receiver/Mould
60 models
7
61 models
(type SY312e
62 models
9, 10
(type MRIE)
9
(Indentification number for the
SY312e and SY312 devices)
and SY312)
1
15
14
8
7
1
8
1
8
2
2
9
7
2
ReSound LiNXTM device
11 12
15
16
14
13 17
1
3
4
5
6
8
2
8 9
7
Getting started
On/Off function
1. When the battery door is closed, the hearing instrument turns on,
and the default program will be activ ated.
2. To turn off the hearing instrument, open the battery door. Use your
fingernail to pull it open.
On
Off
Tip:
i
1. Always use new Zinc-Air batteries that have a minimum remaining shelf life of one year.
2. Whenever the hearing instruments are not in use, remember to turn them off to avoid unnecessary
battery consumption.
Low battery indicator
SmartStart
Hearing instruments can be turned on once you have placed them on
your ears. If you prefer to turn them on just prior to placing them on your ear, your hearing care professional
can activate a function called SmartStart. This function will delay the time in which the hearing instruments
turn on by ten seconds after the battery compartment is closed. With SmartStart, a beep will be heard for
each second of the delay period.
Your hearing care professional can set your hearing instrument to give an acoustical indication when the
battery is reaching its end of life. The hearing instrument will reduce amplification and emit a melody if battery power gets too low. This signal will recur every five minutes until the hearing instrument automatically
switches off. It is recommended that you keep spare batteries on hand.
Low battery indicator (instruments paired with accessories only)
Active usage of the ReSound Unite accessories (Remote Control, Phone Clip, TV Streamer and Mini Micro-
Inserting/Replacing the battery
1. Open the battery door completely by using your fingernail. Remove the used battery if present.
2. Prepare the new battery (please refer to page 7 for information on appropriate battery type/size for your
hearing instrument). Remove the protective foil and wait 2 minutes before inserting the battery into the
hearing instrument to allow activation of the batter y.
3. Insert the new battery with the positive side in the
correct position.
4. Gently close the battery door.
3
10 11
2
1
phone) requires more battery power from the hearing instruments than when these are working on their own
meaning that battery life is highly dependent on the amount of wireless accessory usage. When the battery
in the hearing instrument has depleted to a level at which use of the ReSound Unite TV Streamer, Phone
Clip and Mini Microphone cannot be supported, the hearing instrument will play two sets of descending
tones. After this, your hearing instrument and ReSound Unite Remote Control will continue to work as usual,
but you will not be able to use your ReSound Unite TV Streamer, Phone Clip and Mini Microphone. At some
point the battery level will not support the remote control either and you will once again hear the descending
tones. The hearing instruments will continue to work as usual. Once a new battery is inserted, full operation
of the accessories will resume.
Sports lock
The sports lock will be applied or adjusted by your hearing care professional.
Inserting/Removing hearing instruments
Insertion (custom RIE and UP moulds)
1. Hold the RIE mould between your thumb and index finger and position its sound
outlet in your ear canal.
2. Slide the RIE mould all the way into your ear with a gentle, twisting movement.
3. Move the RIE mould up and down and gently press to ensure it is positioned correctly
in the ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing instrument is seated behind the ear.
Insertion (domes)
1. Hold the receiver tube where it bends, and
gently place the dome into the ear canal. Push
the dome far enough into the ear canal so that
the receiver tube lies flush with the side of the
head.
2. It is important that the tube and the dome fit
correctly into your ear.
3. When the dome is placed correctly, you should
not be able to see the receiver tube sticking out
when facing a mirror.
By experimenting, an easier method may be discovered. With proper insertion, hearing
instruments should fit snugly but comfortably. If hearing instruments cause irritation of
the ears, contact your hearing care professional.
i Note: You should never attempt to bend or modify the shape of the receiver tube.
Removal (RIE moulds)
1. Grasp the removal string and pull the RIE or UP mould outward.
2. Consult your hearing care professional if you have difficulties removing the hearing instrument.
i Never attempt to modify the shape of the hearing instrument, RIE moulds, or tub-
ing yourself.
Tip: It may be helpful to pull the top of your ear back with your opposite hand during insertion to open
i
the ear canal.
12 13
Removal (domes)
1. Hold the receiver tube with your thumb and forefinger and remove the tube.
2. Consult your hearing care professional if you have difficulties removing the
hearing instrument.
Program and Multi-Function buttons
If you have a hearing aid with a program button or multi-function button, this will allow you to use up to four
different listening programs, each of them suitable for certain situations.
Program button (61 models only) Multi-function button (62 models only)
Your hearing care professional can fill out the following table for you.
When using the program or multi-function buttons to switch programs, each press will move the instrument
to the next program. For example, if it was in program 1 it will switch to program 2, if it was in program 2 it
will switch to program 3 etc.
When you close the battery door and switch the instrument on, it will start in program 1. Press the program
or multi-function buttons if you want to move to a different listening program.
If you have two hearing instruments with the synchronization function enabled, program changes to one
instrument will automatically repeat in the second instrument. When a program change is made in one
instrument, you will hear the same amount of confirmation beeps in the second instrument.
Your instrument has a fully automatic volume control. Therefore, it should not be necessary to control the
volume manually.
However, in addition to controlling listening programs, the multi-function button (62 models only) provides
you with the ability to adjust the amplification to your liking.
Programme Description of when to use
1
2
3
4
14 15
If you have two hearing instruments with the synchronization function enabled and you have the Multifunction Button set for volume control functionality, volume adjustments to one instrument will automatically
repeat in the second instrument. When a volume control adjustment is made in one instrument, you will hear
a confirmation beep. A beep in the second instrument will follow.
The multi-function button is designed to change the volume or listening programs of the hearing instrument,
based on different ways it is pressed.
If necessary, your hearing care practitioner can change these settings and fill in the following table to indicate the new settings:
Multi-function button action Default setting New setting
i Flight mode* (Wireless models only)
When boarding a flight or entering an area where RF transmitters are prohibited, wireless functionality must
be deactivated, as it is not allowed to radiate radio signals during flights or in otherwise restricted areas.
Short press up Increases volume
Short press down Decreases volume
Long press up (3 seconds) Changes programs
Long press down (3 seconds Activates streaming
16 17
For Alera wireless hearing instruments follow the following steps to enter and leave flight mode:
It is possible to disable wireless operation by opening and closing the battery compartment of the hearing
instrument while at the same time pressing the push button.
When disabled manually, wireless operation may be re-enabled by opening and closing the battery compartment normally, (i.e. without at the same time pressing the push button).
For Verso wireless hearing instruments follow the following steps to enter and leave flight mode:
It is possible to disable wireless operation by opening and closing the battery compartment three times
within a ten second period (open-close, open-close, open-close). Your instruments will now be in flight
mode.
If the hearing instrument is in flight mode, the hearing instrument must have been operating in flight mode
for at least 10 seconds before attempting to enable wireless again. it is possible to re-enable wireless operation by opening and closing the battery door once. 10 seconds after this operation is completed, wireless
operation will begin again.
*For wireless models only
Note: It is important to wait an additional 15 seconds after wireless function resumes before open-
i
ing and closing the battery compartment again for any reason. If the battery compartment is opened and
closed during this 15 second window, flight mode will resume.
18 19
If your hearing instruments are fit with a receiver open dome or receiver tulip dome, you can probably
use the telephone as you normally would by holding it up to your ear canal opening. If your hearing
instruments are fit with a receiver power dome or RIE or UP mould, finding the optimal position for holding a telephone while using a hearing instrument may require practice for some individuals, and one or
more of the following suggestions may be helpful.
1. Hold the telephone as you would normally.
2. Hold the telephone towards the top of the ear (closer to where the
microphones are located).
3. If whistling occurs, it may take a brief moment of holding the telephone in
the same position before the hearing instrument adapts and reduces the
feedback.
4. Any whistling may also be decreased by holding the telephone slightly
away from the ear.
5. Depending on your individual needs, your hearing care professional may
activate a programme specifically for telephone use.
Telephone use
Loading...