GN Hearing A S CSX10 User Manual

User guide

Custom hearing aids

resound.com

Left Hearing Aid Right Hearing Aid

Serial number Serial number

Model number Model number

Battery size & form
factor

Programme Beep Description

1

2

3

4

IIC CIC ITC size 10A ITC ITE size 13 ITC ITE size 312

MIH size 13 MIH size 312 MIH-S size 10A

32

Specific features supported by your hearing system:

Smart Start on page 16
Phone Now on page 26
Telecoil on page 27
Tinnitus Sound Generator on page 30

Hearing aid type designations for models included in this user guide are:

DA312r, FCC ID: X26DA312r, IC: 6941C-DA312r; DA13r, FCC ID: X26DA13r, IC: 6941C-DA13r; DA312i,

FCC ID: X26DA312i, IC: 6941C-DA312i; and DA13i, FCC ID: X26DA13i, IC: 6941C-DA13i; CSX10; FCC
ID:X26, IC:6941C-CSX10. Please see page 8 - 9 for a list of models referring to these types.

This device includes an RF transmitter that operates in the range of 2.4 GHz - 2.48 GHz.

1 Introduction

Congratulations on the purchase of your new hearing aids. ReSound’s innovative sound technology and
design, combined with the customized programming selected by your hearing care professional, will
make hearing a more enjoyable experience.

3 Becoming accustomed to amplification

While purchasing hearing aids is a major step, it is only one step in a process toward more comfortable
hearing. Successfully adapting to the amplification your hearing aid provides takes time and consistent
use.

Please read this manual carefully in order to wholly benefit from the use of your hearing aids. With
proper care, maintenance, and usage, your hearing aids will serve you in better communication for many
years.

Ask your hearing care professional if you have any questions.

2 Intended use

Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer
sound to the eardrum of a hearing-impaired person.

54

You will enjoy more benefits from your ReSound hearing aids by taking the following actions:

• Wear the hearing aids regularly in order to get comfortable with using them

• It takes time to get used to hearing aids. It may help to begin by wearing your hearing aid for short
periods – even as little as 15 minutes – and then gradually increasing your wearing time. In a way,
it is no dierent from adjusting to contact lenses. Speak to you hearing care professional, who can
design a schedule tailored just for you.

• As you get more comfortable with them, increase the wearing time and wear your hearing aids in
multiple types of listening environments.

It may take as long as several months for your brain to get used to all the “new” sounds around you. Fol­lowing these suggestions will give your brain time to learn how to interpret amplification and increase
the benefits you get from using ReSound hearing aids.

4 Statement

This device complies with part 15 of the FCC rules and ISED rules.
Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause unde­sired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital

i

device, pursuant to part 15 of the FCC rules and ISED rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment o and on, the user is encouraged to try to correct the interference by one or more
of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from the one in which the receiver
is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications can void the user´s authority to operate the equipment.

The products comply with the following regulatory requirements:

76

• In EU: the device conforms to the Essential Requirements according to Annex I of Council Direc­tive 93/42/EEC for medical devices (MDD) .

• Hereby, GN ReSound A/S declares that the radio equipment types DA312r, DA13r, DA312i, DA13i
and CSX10 are in compliance with Directive 2014/53/EU. The full text of the EU declaration of
conformity is available at the following internet address: www.declarations.resound.com

• In US: FCC CFR 47 Part 15, subpart C.

• Other identified applicable international regulatory requirements in countries outside the EU and
US. Please refer to local country requirements for these areas.

• In Canada: these hearing aids are certified under the rules of ISED.

• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is
granted pursuant to the Japanese Radio Law (電波法) and the Japanese telecommunications Busi­ness Law (電気通信事業法) This device should not be modified (otherwise the granted designation
number will become invalid).

Mic in Helix (MIH-S) hearing aid models with size 10A battery are available in the following variants:
LT9MIH-S-UP, LT9MIH-S-HP, LT9MIH-S-MP, LT9MIH-S-LP, LT7MIH-S-UP, LT7MIH-S-HP, LT7MIH-S-MP,
LT7MIH-S-LP, LT5MIH-S-UP, LT5MIH-S-HP, LT5MIH-S-MP, LT5MIH-S-LP

Mic in Helix (MIH) hearing aids (including type DA312r with FCC ID X26DA312r, IC number 6941C-
DA312r models designated by a “W”) with size 312 battery and Custom Mic in Helix hearing aids (includ-
ing type DA13r with FCC ID X26DA13r, IC number 6941C-DA13r models designated by a “W”) with size
13 battery are available in the following variants:

LT9MIH-W-UP, LT9MIH-W-HP, LT9MIH-W-MP, LT9MIH-W-LP, LT9MIH-UP, LT9MIH-HP, LT9MIH-MP,
LT9MIH-LP, LT7MIH-W-UP, LT7MIH-W-HP, LT7MIH-W-MP, LT7MIH-W-LP, LT7MIH-UP, LT7MIH-HP,
LT7MIH-MP, LT7MIH-LP, LT5MIH-W-UP, LT5MIH-W-HP, LT5MIH-W-MP, LT5MIH-W-LP, LT5MIH-UP,
LT5MIH-HP, LT5MIH-MP, LT5MIH-LP

Invisible-in-the-canal (IIC) and Completely-in-the-canal (CIC) hearing aids with size 10A battery (includ­ing type CSX10 with FCC ID X26CSX10, IC number 6941C-CSX10 models designated by a “W”) are
available in the following variants:
LT9IIC, LT7IIC, LT9CIC-UP, LT9CIC-HP, LT9CIC-MP, LT9CIC-LP, LT7CIC-UP, LT7CIC-HP, LT7CIC-MP, LT7CIC­LP, LT5IIC, LT5CIC-UP, LT5CIC-HP, LT5CIC-MP, LT5CIC-LP, LT9CIC-W-MP, LT9CIC-W-HP, LT7CIC-W-MP,
LT7CIC-W-HP, LT5CIC-W-MP, LT5CIC-W-HP

In-the-canal (ITC) hearing aids with size 10A battery are available in the following variants:
LT9ITC-D-UP, LT9ITC-D-HP, LT9ITC-D-MP, LT9ITC-D-LP, LT9ITC-UP, LT9ITC-HP, LT9ITC-MP, LT9ITC-LP,
LT7ITC-D-UP, LT7ITC-D-HP, LT7ITC-D-MP, LT7ITC-D-LP, LT7ITC-UP, LT7ITC-HP, LT7ITC-MP, LT7ITC-LP,
LT5ITC-D-UP, LT5ITC-D-HP, LT5ITC-D-MP, LT5ITC-D-LP, LT5ITC-UP, LT5ITC-HP, LT5ITC-MP, LT5ITC-LP

98

In-the-canal (ITC) hearing aids (including type DA312i with FCC ID X26DA312i, IC number 6941C­DA312i models designated by a “W”) with size 312 battery and In-the-canal (ITC) hearing aids (including
type DA13i with FCC ID X26DA13i, IC number 6941C-DA13i models designated by a “W”) with size 13
battery are available in the following variants:
LT9ITC-DW-UP, LT9ITC-DW-HP, LT9ITC-DW-MP, LT9ITC-DW-LP, LT9ITC-D-UP, LT9ITC-D-HP, LT9ITC-D-MP,
LT9ITC-D-LP, LT9ITC-W-UP, LT9ITC-W-HP, LT9ITC-W-MP, LT9ITC-W-LP, LT9ITC-UP, LT9ITC-HP, LT9ITC-MP,
LT9ITC-LP, LT7ITC-DW-UP, LT7ITC-DW-HP, LT7ITC-DW-MP, LT7ITC-DW-LP, LT7ITC-D-UP, LT7ITC-D-HP,
LT7ITC-D-MP, LT7ITC-D-LP, LT7ITC-W-UP, LT7ITC-W-HP, LT7ITC-W-MP, LT7ITC-W-LP, LT7ITC-UP,
LT7ITC-HP, LT7ITC-MP, LT7ITC-LP, LT5ITC-DW-UP, LT5ITC-DW-HP, LT5ITC-DW-MP, LT5ITC-DW-LP,
LT5ITC-D-UP, LT5ITC-D-HP, LT5ITC-D-MP, LT5ITC-D-LP, LT5ITC-W-UP, LT5ITC-W-HP, LT5ITC-W-MP,
LT5ITC-W-LP, LT5ITC-UP, LT5ITC-HP, LT5ITC-MP, LT5ITC-LP

In-the-ear (ITE) hearing aids (including type DA13i with FCC ID X26DA13i, IC number 6941C-DA13i
models designated by a “W”) with size 13 battery and In-the-ear (ITE) hearing aids (including type
DA312i with FCC ID X26DA312i, IC number 6941C-DA312i models designated by a “W”) with size 312
battery are available in the following variants:
LT9ITE-DW-UP, LT9ITE-DW-HP, LT9ITE-DW-MP, LT9ITE-D-UP, LT9ITE-D-HP, LT9ITE-D-MP, LT9ITE-W-UP,
LT9ITE-W-HP, LT9ITE-W-MP, LT9ITE-UP, LT9ITE-HP, LT9ITE-MP, LT7ITE-DW-UP, LT7ITE-DW-HP,
LT7ITE-DW-MP, LT7ITE-D-UP, LT7ITE-D-HP, LT7ITE-D-MP, LT7ITE-W-UP, LT7ITE-W-HP, LT7ITE-W-MP,
LT7ITE-UP, LT7ITE-HP, LT7ITE-MP, LT5ITE-DW-UP, LT5ITE-DW-HP, LT5ITE-DW-MP, LT5ITE-D-UP,
LT5ITE-D-HP, LT5ITE-D-MP, LT5ITE-W-UP, LT5ITE-W-HP, LT5ITE-W-MP, LT5ITE-UP, LT5ITE-HP, LT5ITE-MP

5 Contents

1 Introduction .......................................................... 4

2 Intended use ......................................................... 4

3 Becoming accustomed to amplification ......... 5

4 Statement ............................................................. 6

5 Contents .............................................................10

6 Descriptions ........................................................12

6.1 Your hearing aid - Microphone in Helix

(LT MIH-S and LT MIH) ........................................12

6.2 Your hearing aid - Invisible in the Canal &
Completely In the Canal (LT IIC and LT CIC) .. 13

6.3 Your hearing aid - In the Canal (LT ITC) ........... 14

6.4 Your hearing aid - In the Ear (LT ITE) ................ 15

7 Getting started ..................................................16

7.1 On/O function .................................................... 16

7.1.1 Smart Start ............................................................ 16

7.2 Inserting/Replacing the battery ....................... 16

7.3 Low battery indicator ..........................................18

7.3.1 Low battery indicator when paired with

wireless accessories only (optional) .................18

7.4 Insert/remove hearing aids ................................ 19

7.4.1 Insert Mic-In-Helix ................................................19

7.4.2 Insert Invisible-In-Canal, Completely-In-Canal,

In-The-Canal, and In-The-Ear ............................. 20

7.4.3 Remove Invisible-In-Canal,

Completely-In-Canal, and Mic-In-Helix............21

1110

7.4.4 Remove In-The-Canal and In-The-Ear ............. 21

7.5 Operation of the hearing aid ............................. 22

7.5.1 Volume control (optional) ..................................22

7.5.2 Push button (optional) ........................................ 23

8 Telephone use ....................................................24

8.1 Using ReSound Smart Hearing Aids with

iPhone, iPad, and iPod touch (optional) ..........24

8.2 Using ReSound hearing aids with

Smart phone apps (optional) ............................ 24

8.3 Cellular phones .....................................................25

8.4 Phone Now (not for Invisible-In-Canal) ........... 26

8.4.1 Placement of Phone Now magnets ................. 26

8.4.2 Phone Now usage ................................................26

8.5 Telecoil (optional) ................................................. 27

8.5.1 Tele loop systems ................................................ 28

8.5.2 HAC Telephone ..................................................... 28

8.6 Flight mode (optional) ........................................29

9 Tinnitus Sound Generator (TSG) module .....30

9.1 Intended use for the TSG module .................... 30

9.2 User instructions for the TSG module ............ 30

9.2.1 Description of the device .................................... 30

9.2.2 Explanation of how the device functions .......30

9.2.3 TSG volume control .............................................31

9.3 Using TSG with smart phone apps .................. 32

9.4 The scientific concepts that form the

basis for the device ..............................................32

9.5 Technical Specifications ...................................... 32

9.5.1 Audio signal technology .....................................32

9.5.2 Available sounds ................................................... 32

9.6 Prescription use of a Tinnitus Sound

Generator (TSG) hearing aid ..............................33

9.7 Important notice for prospective sound

generator users .....................................................34

10 Wireless accessories ..........................................34

11 ReSound Assist (Optional) ...............................35

12 Care and maintenance ......................................36

12.1 Daily maintenance ................................................ 37

12.2 Replacing wax filters ............................................37

12.2.1 Change HF3 wax filters .....................................37

12.2.2 Change Cerustop (white) wax filters ..............38

13 General warnings ...............................................39

14 Using ReSound hearing aids with

ReSound apps for smart phones ....................41

14.1 Intended use of ReSound apps for smart

phones: ................................................................... 41

14.2 General precautions ............................................41

15 Phone Now warnings ........................................42

15.1 Phone Now precautions ..................................... 42

16 Tinnitus Sound Generator (TSG) warnings ...43

16.1 TSG precautions ................................................... 43

16.2 TSG warning to hearing care professionals ...43

17 Battery warnings................................................44

18 Hearing aid expectations .................................45

19 Warning to hearing care professionals

(US Only) .............................................................46

20 Important notice for prospective hearing

aid users (US Only) ............................................47

21 Children with hearing loss (US Only) .............48

22 Technical Specs Section ................................... 49

23 Troubleshooting guide...................................... 50

24 Warranties and repairs .....................................54

25 Temperature test, transport and storage

information .........................................................55

6 Descriptions

6.1 Your hearing aid - Microphone in
Helix (LT MIH-S and LT MIH)

1. Push button (optional)

2. Battery compartment and On/O switch

3. Removal cord (optional)

4. Sound outlet

5. Wax filter

6. Vent

7. Microphone sound inlet

8. Microphone in Helix tubing

9. Volume control (optional)

10. Model

11. Manufacturer

12. Serial number

2

6

1312

4

9

1

3

2

8

6.2 Your hearing aid - Invisible in the
Canal & Completely In the Canal (LT IIC
and LT CIC)

1. Push button (optional)

2. Battery door and On/O switch

3. Removal cord (optional)

4. Sound outlet

5. Wax filter

6. Vent

7. Microphone sound inlet(s)

8. Volume control (optional)

9. Model

10. Manufacturer

11. Serial number

4

5

8

7

1

3

2

7

4

5

8

LTX X

XXXXXXX

8

3

12

11

10

6

NOTE: Do NOT remove the removal

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cord, as it also functions as an antenna
(for wireless CIC models only). If you
find the extraction cord annoying in
your ear, contact your hearing care
professional.

3

LTX X

XXXXXXX

11

10

9

6

6.3 Your hearing aid - In the Canal
(LT ITC)

1. Push button (optional)

2. Battery door and On/O switch

3. Vent

4. Microphone sound inlet(s)

5. Volume control (optional)

1

4

4

2

3

6.4 Your hearing aid - In the Ear
(LT ITE)

1. Push button (optional)

2. Battery door and On/O switch

3. Sound outlet

4. Wax filter

5. Vent

6. Microphone sound inlet(s)

7. Volume control (optional)

8. Model

9. Manufacturer

10. Serial number

6

1

3

2

4

6

7

5

5

1514

8

10

9

LTX X

XXXXXXX

4

5

7 Getting started

Once you have placed the hearing aids in your ears, you can turn them on.

The hearing aid always starts in programme 1 (one) and with the pre-set volume.

7.1 On/O function

1. Close the battery door to turn on the hearing aid in pro­gramme 1 (one).

2. Open the battery door to turn o the hearing aid. Use
your fingernail to pull it open.

7.1.1 Smart Start

Smart Start delays the time before the hearing aid turns on after you close the battery door. With Smart
Start, you will hear a beep ( etc.) for each second of the delay period (5 or 10 seconds delay).
If you do not want to turn on the hearing aids prior to placing them on your ear, ask your hearing care
professional to de-activate Smart Start.

7.2 Inserting/Replacing the battery

1. Open the battery door completely by using your fingernail. Remove the used
battery if present.

2. Prepare the new battery (please refer to page 2 for information on appro­priate battery type/size for your hearing aid). Remove the protective foil to
activate the battery.

1716

On O

1

3. Wait for 2 minutes before inserting the battery
into the hearing aid.

4. Insert the new battery with the positive side in
the correct position. Always insert the battery in
the door: never directly into the hearing aid.

5. Gently close the battery door.

1. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year.

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2. Whenever the hearing aids are not in use, remember to turn them o to avoid unnecessary
battery consumption.

3. At night, switch o the hearing aid and open the battery door completely to allow moisture to
evaporate and prolong the hearing aid’s lifespan.

4. If the hearing aid is experiencing frequent loss of connection to ReSound wireless accessories,
contact your hearing care professional for a list of low impedance batteries.

WARNING: Batteries contain dangerous substances and should be disposed of carefully in the

i

interest of your safety and for the environment. Also, keep batteries away from pets, children and
mentally disabled persons.

2

3

7.3 Low battery indicator

The hearing aid will reduce amplification and play a melody if battery power gets too low. This signal will
recur every 15 minutes until the hearing aid automatically switches o.

If you do not want the low battery warning, ask your hearing care professional to de-activate it.

NOTE: Keep spare batteries on hand.

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7.3.1 Low battery indicator when paired with wireless accessories only (optional)

The batteries drain faster when you use wireless functionalities like direct streaming from your iPhone or
streaming sound from your TV with our TV Streamer. When the batteries deplete, the support of some
ReSound wireless accessories shut down. Full functionality returns when you insert a new battery.

The table below shows how the functionality decreases with the depletion of the batteries.

Battery level Signal Hearing aid Remote Control Streaming

Fully charged

P P P

7.4 Insert/remove hearing aids

7.4.1 Insert Mic-In-Helix

1. Hold the hearing aid between your thumb and index
finger.

2. Place the sound outlet portion into your ear canal.

3. Gently twist and push the hearing aid into the ear. Opening
and closing your mouth can ease insertion.

4. Gently push the microphone into the creased area of the
ear, and make sure the tubing is in place.

Low

Depleted
(change battery)

1918

P P O

P O O