GN Hearing A S BER13 Users manual
User guide
Receiver-In-Ear hearing aids
resound.com
Left Hearing Aid Right Hearing Aid
Serial number Serial number
Model number Model number
Receiver type
Receiver length
Battery size 13
Low Power
Medium Power
High Power
Ultra Power
0 1 2 3 4
Receiver type
Receiver length
Low Power
Medium Power
High Power
Ultra Power
0 1 2 3 4
Programme Beep Description
1
2
3
4
Specific features supported by your hearing system:
Smart Start on page 12
Phone Now on page 22
Tinnitus Sound Generator on page 25
Open/ standard
fitting:
Small
Medium
Large
Open dome Power dome Tulip dome RIE mould
Small
Medium
Large
Tulip Earmould
BER13, FCC ID: X26BER13, IC: 6941C-BER13.
Please see page 7 for list of models referring to all types.
This device includes an RF transmitter which operates in the frequency band of 2.4 GHz – 2.48 GHz.
Nominal RF output power transmitted is +1.1 dBm.
2 3
Hearing aid type designations for models included in this user guide are:
1 Introduction
Congratulations on the purchase of your new hearing aids. ReSound’s innovative sound technology and
design, combined with the customized programming selected by your hearing care professional, will
make hearing a more enjoyable experience.
3 Becoming accustomed to amplification
While purchasing a hearing aid is a major step, it is only one step in a process toward more comfortable
hearing. Successfully adapting to the amplification your hearing aid provides takes time and consistent
use.
Please read this manual carefully in order to wholly benefit from the use of your hearing aids. With
proper care, maintenance, and usage, your hearing aids will serve you in better communication for many
years.
Ask your hearing care professional if you have any questions.
2 Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer
sound to the eardrum of a hearing impaired person.
You will enjoy more benefits from your ReSound hearing aid by taking the following actions:
• Wear the hearing aid regularly in order to get comfortable with using it.
• It takes time to get used to a hearing aid. It may help to begin by wearing your hearing aid for
short periods – even as little as 15 minutes – and then gradually increasing your wearing time. In
a way, it is no dierent from adjusting to contact lenses. Speak to your hearing care professional,
who can design a schedule tailored just for you.
• As you get more comfortable with the hearing aid, increase the wearing time and wear your hearing aid in multiple types of listening environments.
It may take as long as several months for your brain to get used to all the “new” sounds around you. Following these suggestions will give your brain time to learn how to interpret amplification and increase
the benefits you get from using a ReSound hearing aid.
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4 Statement
This device complies with part 15 of the FCC rules and ISED rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
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device, pursuant to part 15 of the FCC rules and ISED rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment o and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit dierent from the one in which the receiver
is connected
• Consult the dealer or an experienced radio/TV technician for help
• Changes or modifications can void the user´s authority to operate the equipment
The products are in compliance with the following regulatory requirements:
• In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive 93/42/EEC for medical devices (MDD)
• Hereby, GN ReSound A/S declares that the radio equipment types BRIE are in compliance with
Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.declarations.resound.com
• In US: FCC CFR 47 Part 15, subpart C
• Other identified applicable international regulatory requirements in countries outside the EU and
US. Please refer to local country requirements for these areas
• In Canada: these hearing aids are certified under the rules of ISED
• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device
is granted pursuant to the Japanese Radio Law (電波法) and the Japanese telecommunications
Business Law (電気通信事業法) This device should not be modified (otherwise the granted designation number will become invalid)
Receiver-in-the-ear (RIE) hearing aids of type BER13 with FCC ID X26BER13, IC number 6941C-BER13
and size 13 battery are available in the following variants:
RE962-DRW, RE762-DRW, RE562-DRW
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This device is designed not to exceed the emission limits for exposure to radio frequency (RF) energy set by the
Federal Communications Commission.
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5 Contents
1 Introduction ...........................................................4
2 Intended use ..........................................................4
3 Becoming accustomed to amplification ..........5
4 Statement ..............................................................6
5 Contents ................................................................8
6 Descriptions ....................................................... 10
6.1 Your hearing aid ....................................................10
6.2 Recognising left and right hearing aid ...........11
7 Getting started .................................................. 12
7.1 On/O function .....................................................12
7.1.1 Smart Start .............................................................12
7.2 Inserting/Replacing the battery ........................12
7.3 Low battery indicator ...........................................13
7.3.1 Low battery indicator when paired with
wireless accessories only .....................................14
7.4 Insert/Remove hearing aid .................................15
7.4.1 Insert earmould .....................................................15
7.4.2 Remove earmould .................................................16
7.4.3 Insert wire with dome ..........................................16
7.4.4 Remove wire with dome ......................................17
7.4.5 Sports lock ..............................................................17
7.5 Operation of the hearing aid ..............................17
7.5.1 Multi-function button ...........................................17
8 Telephone use .................................................... 20
8.1 Using ReSound Smart Hearing Aids with
iPhone®, iPad®, and iPod touch® (optional) .....20
8.2 Using ReSound hearing aids with
smartphone apps ..................................................21
8.2.1 Intended use of ReSound apps for
smartphones ..........................................................21
8.3 Cellular phones ......................................................21
8.4 Phone Now .............................................................22
8.4.1 Place the Phone Now magnet ...........................22
8.4.2 How to use Phone Now .......................................23
8.5 Flight mode (optional) .........................................24
9 Tinnitus Sound Generator (TSG) module ..... 25
9.1 Indication for use of the TSG module...............25
9.2 User instructions for the TSG module .............25
9.2.1 Description of device ............................................25
9.2.2 Explanation of how the device functions ........26
9.2.3 The scientific concepts that form the basis
for the device ..........................................................27
9.2.4 TSG volume control ..............................................27
9.2.5 Using TSG with smartphone apps ....................28
9.3 Technical Specifications .......................................28
9.3.1 Audio signal technology ......................................28
9.3.2 Available sounds ....................................................28
9.4 Prescription use of a Tinnitus Sound
Generator (TSG) hearing aid ...............................29
9.3.4 Important notice for prospective sound
generator users ......................................................30
9.4 Tinnitus Sound Generator warnings .................30
9.4.1 Tinnitus Sound Generator precautions ............31
9.4.2 Tinnitus Sound Generator warning to
hearing care professionals ..................................31
10 The receiver ........................................................ 33
11 How to apply domes ......................................... 33
11.1 Standard domes ...................................................33
11.2 Tulip domes ...........................................................34
12 Wireless accessories .......................................... 35
13 ReSound Assist (Optional) ............................... 36
14 Care and maintenance ...................................... 36
14.1 Daily maintenance .................................................37
14.2 Cleaning earmoulds
(does not apply for UP moulds) .........................37
14.4 Changing wax guards ...........................................38
15 General warnings ............................................... 39
16 General precautions .............................................40
17 Phone Now warnings ........................................ 41
17.1 Phone Now precautions ......................................41
18 Battery warnings................................................ 42
19 Hearing aid expectations ................................. 43
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20 Warning to hearing aid professionals
(US Only) ............................................................. 44
21 Important notice for prospective
hearing aid users (US Only) ............................. 44
22 Children with hearing loss (US Only) ............. 45
23 Technical specifications .................................... 46
24 Troubleshooting guide ..................................... 50
25 Warranties and repairs ..................................... 54
26 Temperature test, transport and storage
information ......................................................... 54
27 Advisories ............................................................ 55
28 Acknowledgments ............................................. 56
6 Descriptions
6.1 Your hearing aid
1. Receiver wire
2. Open Dome
3. Tulip Dome
4. Power Dome
5. RIE mould
6. Sports lock
7. Battery door
8. Receiver
9. Multi-function button
10. Microphones
11. Low Power (LP) receiver
12. Medium Power (MP)
receiver
13. High Power (HP) receiver
14. Ultra Power (UP) receiver
15. Model, and serial number
(in battery chamber)
10
9
1
7
15
8
3
4
5
2
6
13 1411 12
6.2 Recognising left and right hearing aid
If you have two hearing aids, they may be tuned dierently. One for your left ear, the other for your right.
Do not swap them. Please pay attention to this when cleaning, storing and inserting the hearing aids.
Left Right
You might want to ask your hearing care practitioner to mark your hearing aids with a coloured Left and
Right indication: Left is blue and Right is red.
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7 Getting started
Once you have placed the hearing aids on your ears, you can turn them on.
The hearing aid always starts in programme 1 and with the preset volume.
7.1 On/O function
1. Close the battery door to turn on the hearing aid in programme 1 (one).
2. Open the battery door to turn o the hearing aid. Use your fingernail to
pull it open.
7.1.1 Smart Start
Smart Start delays the time before the hearing aid turns on after you close the
battery door. With Smart Start, you will hear a beep ( etc.) for each second
of the delay period (5 or 10 seconds delay).
If you want your hearing aids to turn on immediately, when you close the battery door, ask your hearing care professional to deactivate Smart Start.
7.2 Inserting/Replacing the battery
1. Open the battery door completely by using your fingernail. Remove the
used battery if present.
2. Prepare the new battery (please refer to page 2 for information on appropriate battery type/size for your hearing aid). Remove the protective foil to activate the battery.
3. Wait for 2 minutes before inserting the battery into the hearing aid.
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2
O
3
On
1
4. Insert the new battery with the positive side in the correct position. Always insert the battery in
the door: never directly into the hearing aid.
5. Gently close the battery door.
1. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year.
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2. To save battery, turn o your hearing aids when they are not in use.
3. At night, switch o the hearing aid and open the battery door completely to allow moisture to
evaporate and prolong the hearing aid’s lifespan.
4. If the hearing aid is experiencing frequent loss of connection to ReSound wireless accessories,
contact your hearing care professional for a list of low impedance batteries.
WARNING: Batteries contain dangerous substances and should be disposed of carefully in the
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interest of your safety and for the environment. Also, keep batteries away from pets, children and
mentally disabled persons.
7.3 Low battery indicator
When the batteries are low on power, your hearing aids reduce the volume, and play a melody every 15
minutes until they are empty and turn o.
NOTE: Keep spare batteries on hand.
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7.3.1 Low battery indicator when paired with wireless accessories only
The batteries drain faster when you use wireless functionalities like streaming from your smartphone or
from your TV via our TV Streamer.
As the battery power goes down, the wireless functions stop working. A short melody every five minutes
indicates that battery power is too low.
The table below shows how the functionality shifts with the power level of the battery.
Battery level Signal Hearing aid Remote Control Streaming
Fully charged
Low
Depleted
(change battery)
P P P
P P O
P O O
7.4 Insert/Remove hearing aid
For comfort, always turn o your hearing aids before you insert or remove them.
7.4.1 Insert earmould
1. Hold the earmould between your thumb and index finger and position its
sound outlet in your ear canal.
2. Slide the earmould all the way into your ear with a gentle, twisting movement.
3. Move the earmould up and down and gently press to place it correctly in
the ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing aid sits firmly behind the ear.
By experimenting, you may discover an easier method. With proper insertion,
hearing aids should fit snugly but comfortably.
NOTE: It may be helpful to pull your ear up and outward with your opposite
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hand during insertion.
CAUTION: Never attempt to modify the shape of the hearing aid, earmoulds, or tubing yourself.
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7.4.2 Remove earmould
1. Lift the hearing aid from behind the ear. For a moment, let it hang beside your ear.
2. Gently pull the removal cord (not the hearing aid or the tubing) to pull the hearing aid from the
ear.
NOTE: For custom earmoulds, grasp the removal cord and pull the earmould outward.
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3. Remove the earmould completely by gently twisting it.
7.4.3 Insert wire with dome
1. Hang the hearing aid over the top of
the ear.
2. Hold the wire where it bends and gently place/push the dome into the ear
canal. Push the dome far enough into
the ear canal so that the wire lies flush
with the head (check with a mirror).
NOTE: To avoid whistling, it is important that the wire and the dome fit correctly into your ear. For
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other possible reasons, check with the Troubleshooting guide.
CAUTION: Never attempt to bend or modify the shape of the wire.
7.4.4 Remove wire with dome
1. Hold the wire with your thumb and forefinger and remove it.
7.4.5 Sports lock
If needed, your hearing care professional will apply and adjust the Sports lock.
7.5 Operation of the hearing aid
7.5.1 Multi-function button
The multi-function button will allow you to use up to four dierent listening programmes, each of them
suitable for certain situations.
1. Press upward to switch between programmes.
2. You will then hear one or more beeps. The number of beeps indicates which programme you have
selected (one beep = programme one, two beeps = programme two, etc.).
3. When you turn the hearing aids o and then back on, they always return to the default setting
(programme one and preset volume).
Your hearing care professional can configure your multi-function button so that you can control the
volume and switch between listening programmes.
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NOTE: If you have two hearing aids with the Synchronised Push Button enabled, programme
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changes to one hearing aid automatically repeats in the second hearing aid. When you change a
programme in one hearing aid, it responds with one or more beeps. The same number of confirmation beeps follow in the second aid. This Synchronised Push Button can also be configured to allow
one side to control volume increase and the other side to control volume decrease. The volume
changes to one hearing aid are repeated on the other side to keep the levels the same.
Multi-function button
If necessary, your hearing care practitioner can change the default settings for the multi-function button
and fill in the following table to indicate the new settings:
Multi-function button action Default setting New setting
Short press up
Short press down Decreases volume
Long press up (3 seconds)
Long press down (3 seconds)
Increases volume
Changes programme
Activates streaming
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