Thank you for installing a new Glow-worm appliance in your home.
Glow-worm appliances are manufactured to the very highest standard so we are pleased to offer our
customers a Comprehensive First Year Guarantee.
We recommend you complete and return as soon as possible your guarantee registration return
literature, supplied in the document envelope.
If your guarantee registration return literature is missing you can obtain a copy or record your registration
by telephoning the Glow-worm Customer Service number 01773 828100.
For customer service call:
(01773) 828100
Technical helpline: (01773) 828300
For General and Sales enquiries:
Tel. (01773) 824141
Fax: (01773) 820569
To register your Glow-worm appliance call:
0020003579A
0800 073 2142
2
Contents
The instructions consist of three parts, User, Installation and Servicing Instructions.
The instructions are an integral part of the appliance and must, to comply with the current
issue of the Gas Safety (Installation and Use) Regulations, be handed to the user on
completion of the installation.
CONTENTS DESCRIPTION SECTION PAGE No.
Important Information4
INSTRUCTIONS
FOR USE
INSTALLATION
INSTRUCTIONS
Draining and Filling5
Appliance Introduction5
Appliance Safety Devices5
Maintenance and Servicing6
Lighting the Boiler7
General Data18
Water Systems212
Flue and Ventilation313
Installation415
Electrical Wiring520
Commissioning621
Instructions to the User723
SERVICING
INSTRUCTIONS
Servicing823
Fault Finding926
Replacement of Parts1029
Spare Parts1131
3
0020003579A
Important Information
WARNINGS
Gas Leak or Fault
Turn off the gas emergency control valve immediately. Eliminate all sources of ignition, i.e. smoking, blowlamps, hot air guns
etc. Do not operate electrical lights or switches either on or off. Open all doors and windows, ventilate the area.
Sheet Metal Parts
This boiler contains metal parts (components) and care should be taken when handling and cleaning,
Under no circumstances must the User interfere with or adjust sealed parts.
with particular regard to edges.
Sealed Components
Gas safety (Installation and use) Regulations
In your interests and that of gas safety, it is the law that ALL gas
appliances are installed and serviced by a competent person
in accordance with the above regulations.
Testing and Certification
This boiler is tested and certificated for safety and
performance. It is therefore important that no alteration is
made to the boiler, without permission, in writing, from
Glow-worm
Any alteration not approved by Glow-worm, could invalidate
the certification, boiler warranty and may also infringe the
current issue of the Statutory Requirements. The
requirements are: The installation of this boiler must be
carried out by a competent person in accordance with the
current rules in force in the countries of destination at the
time of installation. Manufacture's instructions supplied.
Manufacture's instructions must not be taken as overriding
statutory requirements.
CE Mark
This boiler meets the requirements of Statutory Instrument
No. 3083 The boiler (Efficiency) Regulations, and therefore
is deemed to meet the requirements of Directive 92/42/EEC
on the efficiency requirements for new hot water boilers fired
with liquid or gaseous fuels.
Type test for purposes of Regulation 5 certified by: Notified
body 0086.
Product/production certified by: Notified body 0086.
The CE mark on this appliance shows compliance with:
1. Directive 90/396/EEC on the approximation of the laws of
the Member States relating to appliances burning
gaseous fuels.
2. Directive 73/23/EEC on the harmonization of the Laws of
the Member States relating to the electrical equipment
designed for use within certain voltage limits.
3. Directive 89/336/EEC on the approximation of the Laws of
the Member States relating to electromagnetic compatibility.
If you have a history of skin complaint you may be susceptible to irritation. High dust levels are usual only if the material
is broken.
Normal handling should not cause discomfort, but follow
normal good hygiene and wash your hands before eating,
drinking or going to the lavatory.
If you do suffer irritation to the eyes or severe irritation to the
skin seek medical attention.
The insulation is composed of non-combustible material.
Electrical Supply
WARNING: This boiler must be earthed.
All system components shall be of an approved type and shall
be connected in accordance with the current issue of BS7671
and any applicable local regulations.
All external wiring between the appliance and the electrical
supply and earthing requirements shall comply with the current
IEE Regulations.
Connection of the boiler and system controls to the mains
supply must be through a common isolator and must be fused
3A, maximum. This method of connection must be by a fused
double pole isolating switch, with a minimum contact separation
of 3mm on both poles. The switch should be readily accessible
and preferably adjacent to the appliance. It should supply the
appliance only and be easily identifiable as so doing.
Alternatively, an unswitched shuttered socket outlet and 3A
fused 3 pin plug, both to the current issue of BS1363 may be
used provided that they are not used in a room containing a bath
or shower.
Wiring to the boiler must be PVC 85
than 0.75mm2 (24/0.20mm).
o
C insulated cable, not less
Manual Handling Guidance
During the appliance installation it will be necessary to employ
caution and assistance whilst lifting as the appliance exceeds
the recommended weight for a one man lift.
In certain situations it may be required to use a mechanical
handling aid.
Take care to avoid trip hazards, slippery or wet surfaces.
Control of Substances Hazardous to Health
The adhesives and sealants used in this appliance are cured
and give no known hazard in this state.
INSULATION PADS/CERAMIC FIBRE
These can cause irritation to skin, eyes and the respiratory
tract.
0020003579A
Heating System Controls
The heating system should have installed: a programmer and
room thermostat controlling the boiler.
Thermostatic radiator valves may be installed, however they
must not be fitted in a room where the room thermostat is
located.
4
Important Information
Note: For further information, see the current issue of the
Building Regulations, approved document L1, ( in the UK) and
the references:
1) GIL 59, 2000: Central heating system specification (CheSS)
and
2) GPG 302, 2001: Controls for domestic central heating
system and hot water. BRECSU.
Air in the heating system
Persistent air in the heating system may indicate leaks in the
system or corrosion taking place. Call your Installation/Servicing
company.
Boilers Installed in a Compartment
If the boiler is fitted in a compartment, cupboard etc., do not
obstruct the purpose built compartment vents or the grill on the
boiler.
Do not use the compartment for storage purposes.
Draining and Filling
Draining and filling
Caution: The boiler must only be drained and filled by a
competent person.
If the boiler is to be out of use for any period of time during severe
weather conditions we recommend the whole system including
the boiler, be drained off to avoid the risk of freezing up. If an
immersion heater is fitted to the hot water cylinder make sure it
is switched off.
Protection Against Freezing
In this boiler there is a built- in frost protection which will cause
the boiler, when it is switched off at the control knob, to operate
in the event of the water temperature in the boiler dropping
below 5oC. The boiler will switch off again when the temperature
of the water in the boiler reaches about 13oC. This will only
protect the central heating system if the external controls are set
so that the pump runs continuously, that is they are calling for
heat.
NOTE: The frost protection will not operate if the electrical
supply is turned off.
If the boiler is to be out of use for any period of time during severe
weather conditions we recommend that the whole of the system
including the boiler, be drained off to avoid the risk of freezing up.
If an immersion heater is fitted to the hot water cylinder make
sure it is switched off.
WARNING: Do not operate the boiler without water.
If in doubt, consult your servicing company.
Appliance Introduction
Introduction
The Glow-worm Hideaway C FF series are fanned flue boilers
with a chimney flue adapter. They provide heating and if
required, an indirect domestic hot water supply.
The boiler is of the I(G20) as distributed in the United Kingdom and Ireland and
cannot be used on any other gas.
The boiler is automatic in operation, having only one user
control, the boiler temperature control.
category for use only with Natural Gas
2H
Appliance Safety Devices
Air flow rate safety device
If the flue is obstructed the built in safety system will turn the
boiler OFF. The boiler will be ready to operate when the fault has
been cleared.
The installation of this boiler must be carried out by a competentperson in accordance with the rules in force in the countries of
destination.
Manufacturer’s instructions must not be taken as overriding
statutory requirements.
These instructions should be carefully followed for the safe and
economical use of your boiler.
NOTE: The boiler serial number is marked on the data label
attached to the heat shield under the control box. The
'Instructions for Use' section describes how to safely use the
boiler.
Electrical supply failure
The boiler will not operate without an electrical supply. Normal
operation of the boiler should resume when the electrical supply
is restored.
Reset any central heating system controls, to resume normal
operation.
If the boiler does not resume normal operation it is advisable to
consult your installation / servicing company.
5
0020003579A
Maintenance and Servicing
Cleaning
WARNING: This appliance contains metal parts (components)
and care should be taken when handling and cleaning with
particular regard to edges of sheet metal parts to avoid any
possibility of personal injury.
The boiler casing can be cleaned with a damp cloth, followed by
a dry cloth to polish.
Do not use abrasive or solvent cleaners.
Maintenance and Servicing
To ensure the continued efficient and safe operation of the
appliance it is recommended that it is checked and serviced as
necessary at regular intervals. The frequency of servicing will
depend upon the particular installation conditions and usage,
refer to guarantee registration with this literature.
If this appliance is installed in a rented property in the UK there
is a duty of care imposed on the owner of the property by the
current issue of the Gas Safety (Installation and Use)
Regulations, Section 35.
Servicing/maintenance should be carried out by a competentperson in accordance with the rules in force in the countries of
destination.
To obtain service, please call your installer or (Glow-worm’s
own service organisation) using the telephone number on the
inside front cover of this literature.
Please be advised that the ‘Benchmark’ logbook should be
completed by the installation engineer on completion of
commissioning and servicing.
All CORGI Registered Installers carry a CORGI ID card, and
have a registration number. Both should be recorded in your
benchmark Logbook. You can check your installer is CORGI
registered by calling CORGI direct on: 01256 372300.
Spare Parts
Remember, when replacing a part on this appliance, use only
spare parts that you can be assured conform to the safety and
performance specification that we require. Do not use
reconditioned or copy parts that have not been clearly authorised
by Glow-worm
If a part is required contact (Glow-worm’s own service
organisation) using the telephone number on the inside front
cover of this booklet.
Please quote the name of the appliance, this information will be
on the name badge on the front of the appliance.
If in doubt seek advice from the local gas company or
(Glow-worm’s own service organisation) using the telephone
number on the inside front cover of this booklet.
Boiler casing
CAUTION: Do not remove or adjust the casing in any way, as
incorrect fitting may result in faulty operation. If in doubt, consult
your installation/service company.
0020003579A
6
Instructions for Use
To Turn the Appliance On
Do not operate the boiler without water.
Turn the electrical supply on to the boiler and check that all
remote controls are calling for heat. The fan will operate.
It should be noted that this is a fanned flue appliance and fan
operation may be heard.
Turn the boiler temperature control clockwise to any position
between “0” and "Max", see diagram 1.
"Max" is approximately 82°C (180°F).
The boiler lighting operation is now automatic as follows:
The fan operates and after a short period of time, the spark
ignition operates, the solenoid opens, then the burner will light
shown by the burner ON indicator (green) on the control panel
lighting up.
The burner will remain alight until switched off by the control
thermostat or any remote control.
NOTE: If the boiler is turned OFF at the boiler temperature
control, wait at least 30 seconds before switching on again.
When the boiler switches off, the burner will go out.
The automatic lighting sequence will operate again when heat
is required.
If the reset/standby indicator lights, turn the boiler temperature
control to "0" (off), wait 30 seconds, then repeat the lighting
instructions.
BOILER
TEMPERATURE
CONTROL
10132
To Turn the Appliance Off
For short periods, turn the boiler temperature control fully anticlockwise to “0” (off), the reset/standby indicator will be on.
To relight, turn the boiler temperature control to any position
between “0” and “MAX”.
For longer periods, turn the boiler temperature control fully anticlockwise to “0” (off) and switch off the electrical supply to the
boiler.
To relight follow the lighting sequence given above.
"OFF"
POSITION
RESET
/ STANDBY
INDICATOR
"BURNER ON"
INDICATOR
Diagram 1
7
0020003579A
1 General Data
10135
32
474
C
L
145
*
MAX
900
MIN
294
860
350
GENERAL DIMENSIONS - given in millimetres
558
555
300
442
NOTE:
The boiler casing can be set at
80
two heights, MAX. and MIN.
WATER CONNECTIONS
Rc1 reduced with
DISTRIBUTOR TUBE to
3
Rc
3
/
(
/
4
in. B.S.P.T.)
4
(pumped return)
GAS CONNECTION
1
1
/
3
Rc
/
(
2
2
in. B.S.P.T.)
WATER CONNECTIONS
Rc1 (1in. B.S.P.T.)
INSIDE DIAMETER OF
*
ADAPTER FOR 125mm (5in)
NOMINAL DIAMETER FLUE
TO BS567
Diagram 1.1
Important Notice
This boiler is for use only on Natural Gas (G20) as distributed
in the United Kingdom and Ireland and cannot be used on any
other gas. This boiler must be installed by a competent personONLY.
Wherever possible, all materials, appliances and components
to be used shall comply with the requirements of applicable
British Standards.
Where no British Standard exists, materials and equipment
should be fit for their purpose and of suitable quality and
workmanship.
Refer to Manual Handling Operations, 1992 regulations.
1.1 Technical Data
Refer to diagrams 1.1, 1.2, and 1.3.
All dimensions are given in millimetres (except as noted)
Approximate weight of complete boiler and packaging:
143kg (315lb)
Water content :11.7 litre (2.57 gallons)
Gas connection :Rc
Water connection :Rc1 (1in BSPT)
Electrical supply :230V~50Hz, fused 3A
Burner :Aeromatic
The Seasonal Efficiency Domestic Boilers UK (SEDBUK)
is "D", 100C FF = 78.9% 115C FF = 78.7%.
The value is used in the UK Government’s Standard Assessment
Procedure (SAP) for energy rating of dwellings. The test data
from which it has been calculated have been certified by B.S.I.
1
/2 (1/2in BSPT)
.
1.3 Statutory Requirements
The appliance is suitable only for installation in GB and IE and
should be installed in accordance with the rules in force.
In GB the installation of the boiler must be carried out by a
competent person as described in the following regulations:
The manufacturer’s instructions supplied.
The Gas Safety (Installation and Use) Regulations.
The appropriate Buildings Regulations either The Building
Regulations, The Building Regulations (Scotland), The Building
Regulations (Northern Ireland).
The Water Fittings Regulations or Water byelaws in Scotland.
The Health and Safety at Work Act, Control of Substances
Hazardous to Health (COSHH).
The Current I.E.E. Wiring Regulations.
Where no specific instructions are given, reference should be
made to the relevant British Standard Code of Practice.
In IE, the installation must be carried out by a competentperson and installed in accordance with the current edition of
I.S.813 "Domestic Gas Installations", the current Building
Regulations and reference should be made to the current ETCI
rules for Electrical Installation.
In GB the following Codes of Practice apply:
BS4814, BS6798, BS5440 Part 1 and 2, BS5546 Part 1,
BS5449, BS6891, BS6700, BS7074 Part 1 and 2, BS7593,
BS7671.
In IE: I.S.813, BS5546, BS 5449, BS 7074, BS 7593.
Manufacturer’s instructions must not be taken as overriding
statutory requirements.
1.2 Range Rating
See diagrams 1.2 and 1.3.
0020003579A
8
1 General Data
1.4 B.S.I Certification
This boiler is certificated by B.S.I., for safety and performance.
It is, therefore, important that no alteration is made to the boiler
unless agreed, in writing, by Glow-worm
Any alteration not approved by Glow-worm, could invalidate the
B.S.I. certification, boiler warranty and could infringe the current
issue of the Statutory Requirements.
1.5 Gas Supply
The gas installation shall be in accordance with the relevant
standards.
In GB this is BS6891.
In IE this is the current edition of I.S.813 "Domestic Gas
Installations".
The supply from the governed meter must be of adequate size
to provide a steady inlet working pressure of 20mbar (8in wg) at
the boiler.
On completion test the gas installation using the pressure drop
method and suitable leak detection fluid, purge in accordance
with the current issue of BS6891.
1.6 Electrical
WARNING: This boiler must be earthed.
The electrical installation must be carried out by a competent
person. All external components shall be of the approved type
and shall be connected in accordance with the current issue of
BS7671 and any local regulations which apply.
External wiring must be correctly earthed, polarised and in
accordance with the relevant standards.
In GB this is BS 6891.
In IE this is the current edition of I.S.813 "Domestic Gas
Installations".
Connection of the boiler and any system controls to the mains
supply through an unswitched shuttered socket outlet and 3A
fused 3 pin plug, both to the current issue of BS1363.
Alternatively, a 3A fused double pole isolating switch may be
used, having a minimum double pole contact separation of
3mm, serving only the boiler and system controls.
2
Heat resistant cable of at least 0.75mm
current issue of BS6500 Table 16, must be used for all
connections within the boiler casing, to the control box, pump
etc.
(24/0.20mm), to the
10144
Diagram 1.2
10147
Diagram 1.3
9
0020003579A
1 General Data
1.7 Condensate Drain
A plastic drain pipe may need to be fitted to allow discharge of
condensate to a drain.
Condensate should, if possible, be discharged into the internal
household draining system. If this is not practical, discharge can
be made externally into the household drainage system or a
purpose designed soak away, see section 4.11 for more details.
1.8 Boiler Location
This boiler is not suitable for outside installation.
The boiler must not be installed in a room used or intended to
be used as sleeping accommodation or a room containing a
bath or shower.
In GB this is the current I.E.E. WIRING REGULATIONS and
BUILDING REGULATIONS.
In IE reference should be made to the current edition of I.S.813
"Domestic Gas Installations" and the current ETCI rules.
The boiler casing can be fitted at two heights. Refer to
diagram 1.4.
The boiler is assembled at the factory with the control box and
heat shield fitted in the lower position.
The boiler must stand on a level floor, conforming with local
authority requirements and building regulations.
The base temperature is within the requirements of the current
issue of BS5258. The boiler may stand on a wooden floor but
a metal base plate is required to protect plastic tiles and similar
floor coverings.
Suitable installation clearance needs to be available at the
sides of the boiler to facilitate direct connection of pipework and
making good around the flue assembly. The actual clearance
required will vary with site conditions.
When the boiler is to be installed level with work surfaces and
the like, minimum clearances should be provided as shown in
diagram 1.5. Work tops which overhang the cupboard sides,
almost in contact with the casing top, require a larger minimum
air gap. Flush sided fixtures require the same overall minimum
space but can have a reduced air gap on one side.
Boilers to be installed under work tops or fixtures, should be
positioned to provide minimum clearances as shown in diagram
1.6. To facilitate minimum clearances it may be necessary to
modify kitchen units and fixtures.
Combustible material must be a minimum of 25mm (1in) away
from the flue components, see diagram 1.6.
A front access clearance for servicing of 700mm, should be
provided.
The boiler can be installed within a cupboard, refer to minimum
ventilation and clearances as shown in diagram 1.7
If the boiler is to be installed in a cupboard or compartment,
make sure that nothing will obstruct the openings/vents in the
compartment.
A compartment used to enclose the boiler must be designed
and constructed specifically for this purpose. An existing
cupboard or compartment modified for the purpose may be
used. Details of essential features of cupboard or compartment
design are given in the current issue of BS6798.
Where the installation of the boiler will be in an unusual location,
special procedures are necessary the current issue of BS6798
gives detailed guidance on this aspect.
To
floor
level
MAX.900
MIN. 860
MAX.
MIN.
FLOOR LEVEL
BOILER CASING HEIGHT(S)
WORKTOP
10 10
494 MIN.
BOILER
CUPBOARDS
MINIMUM CLEARANCES
LEVEL WITH WORKTOP
WORKTOP
OR FIXTURE
25
10
CUPBOARD
MINIMUM CLEARANCES
UNDER WORKTOP, FIXTURES
9922
BOILER
CASING
ALTERNATIVE
HEIGHT
POSITIONS
Diagram 1.4
9923
494 MIN.
5
BOILER
Diagram 1.5
10
9924
10
CUPBOARD
Diagram 1.6
0020003579A
10
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