Giant E-Bike User Manual

Manual
English

Table of contents

1 Preface.............................................................................................................................5

1.1 Welcome.................................................................................................................................................5

1.2 Use of the manual.............................................................................................................................5

1.3 Illustrations..........................................................................................................................................5

1.4 Symbols used in the manual.........................................................................................................5

1.5 Service & technical support.......................................................................................................... 6

2 Safety...............................................................................................................................7

2.1 Safe use of the bicycle.................................................................................................................... 7

2.2 Battery & charger safety............................................................................................................... 8

2.3 Luggage carrier.................................................................................................................................9

2.4 Accessories & attachments........................................................................................................ 10

3 Description....................................................................................................................11

3.1 Introduction E-Components..........................................................................................................11

3.2 EnergyPak & charger.................................................................................................................... 12

3.3 SyncDrive...........................................................................................................................................14

3.4 RideControl.......................................................................................................................................14

3.5 RideControl Dash............................................................................................................................16

3.6 RideDash EVO...................................................................................................................................17

4 Transport & Storage.................................................................................................18

4.1 Transportation.................................................................................................................................. 18

4.2 Storage...............................................................................................................................................18

5 Bike usage....................................................................................................................19

5.1 Range................................................................................................................................................... 19

5.2 EnergyPak......................................................................................................................................... 19

5.3 Charging............................................................................................................................................20

5.3.1 Use of the chargers............................................................................................................. 21

5.3.2 EnergyPak removal & installation................................................................................22

5.3.3 Charging a removed EnergyPak....................................................................................24

5.3.4 Charging inside the bike.................................................................................................. 25

5.3.5 Charging time table...........................................................................................................26

5.4 Controls............................................................................................................................................. 27

5.4.1 RideControl Ergo series.................................................................................................... 27

5.4.2 RideControl Dash................................................................................................................34

5.4.3 RideDash EVO......................................................................................................................39

5.5 Integrated head tube light......................................................................................................... 43

5.6 Keys....................................................................................................................................................44

6 Maintenance...............................................................................................................45

6.1 Cleaning..............................................................................................................................................45

Table of contents3

6.2 Drivetrain..........................................................................................................................................45

7 Legal documentation...............................................................................................48

7.1 Warranty.............................................................................................................................................48

7.2 Exclusions......................................................................................................................................... 49

7.3 Conformity........................................................................................................................................49

7.4 Disclaimer......................................................................................................................................... 49

7.5 FCC......................................................................................................................................................50

7.6 IC..........................................................................................................................................................50

4Table of contents

1Preface

1.1Welcome

Welcome and congratulations on your purchase of a new Giant, Liv or Momentum E-bike.
The fun of pedalling is only moments away!

Ride Life, Ride Giant

Nothing makes us happier than seeing people out riding bikes. Since 1972 Giant has
manufactured quality bikes for every type of terrain and rider imaginable. Giant bicycles
have allowed millions of cyclists just like you the opportunity to live happier, healthier
lives because of the joy, exercise and sheer exhilaration that riding a bicycle brings. And
it is this commitment to sharing the joy of the ride that inspires us to continually offer the
world’s most innovative bicycles.

1.2Use of the manual

Read all information in this manual carefully before you start riding on your new E-bike.
Safety instructions are very important and should not be overlooked. By reading the
manual you will have a better understanding of the general operation of the various bike
parts.

This manual is a supplement to the general bike manual. For more information on other
parts and warranty, consult the general bike manual.

1.3Illustrations

Illustrations shown in this document may differ in detail from the exact configuration on
your particular e-bike model. The illustrations are a general reference for instruction and
description purposes only.

1.4Symbols used in the manual

DANGER: Warns about a situation that will cause death, serious physical injury
and/or heavy material damage if one does not obey the safety instructions.

WARNING: Warns about a situation that can cause death, serious physical injury
and/or heavy material damage if one does not obey the safety instructions.

CAUTION: Warns about a situation that can cause material damage if one does
not follow the safety instructions.

Preface5

NOTICE: Provides important information to avoid problems.

INFO: Provides additional information.

1.5Service & technical support

NOTICE: This manual is not intended to be an extensive reference book about
service, maintenance and/or repairs. Please consult your dealer for service and
technical support. You can find more information about our products or find a
dealer via our global website: www.giant-bicycles.com.

6Preface

2Safety

2.1Safe use of the bicycle

Before using the E-bike on the open road, ride the bike in a secure area to get acquainted
with riding a bike with electric pedalling support. Try all settings on the bike and get
familiar with the results.

WARNING: Keep both hands on the grips on the handlebar and the brake levers
within reach while riding, to be able to immediately respond to any circumstance.
Failing to do so can cause you to loose control over the bicycle.

WARNING: Never exceed the maximum permissible load of the bicycle with any
kind of load.

NOTICE: The A-weighted emission sound pressure level at the rider's ears is less
than 70 dB(A).

Safety7

2.2Battery & charger safety

WARNING:

• Keep the EnergyPak battery
& charger away from water
and open fire.

• Do not use the battery &
charger for other purposes.

• Do not connect terminals.

• Keep the battery away from
children and pets.

• Do not subject the battery
& charger to shocks (e.g. by
dropping).

• Do not cover the battery &
charger or place objects on
top of it.

• Stop the charging procedure
immediately if you notice a
strange smell or smoke.

• In the unlikely case that
the battery is on fire, do
NOT try to put it out with
water. Use sand instead and
call emergency services
immediately.

8Safety

CAUTION: Avoid contact with battery and charger during charging operation.
The charger heats up. Please read/note additional information on the rear of the
battery case.

2.3Luggage carrier

WARNING: Warning: Always make sure that any luggage or child-seat
feature fitted to the luggage carrier is securely fitted in accordance with the
manufacturer’s instructions, and that there are no loose straps or other items
that can get caught in the wheel.

CAUTION: Warning: Luggage can only be safely carried on the carrier(s). Do not
attach luggage to any other part of the bike.

CAUTION: Warning: The bicycle may behave differently (particularly with regard
to steering and braking) when the luggage carrier is loaded.

NOTICE: Notice: It is recommended to check and adjust positioning of reflectors
and lamps such that these are not obscured when luggage is attached to the
luggage carrier.

INFO: Info: It is recommended distribute luggage evenly between the two sides
of the luggage carrier.

Carrier with integrated battery:

On some bikes the battery holder and
luggage carrier are combined. Please
ensure that luggage is securely fixed to
avoid damage to the battery and/or holder.

CAUTION: Maximum rear carrier
capacity including EnergyPak: 22
kg.

Safety9

2.4Accessories & attachments

Bicycle trailers & trailer bicycles

CAUTION: Please be aware that the use of a (third party) bicycle trailer or
trailer bicycle will cause extra load stress and increased wear on the E-bike’s
electric and/or mechanical parts. Since there are different types of trailer
attachments available (depending on brand/model/etc.) it is not possible to
list each combination and predict the outcome for each usage scenario. Always
follow the trailer manufacturer’s instructions for installation, usage and safety.
Never modify any original parts of the E-bike to accommodate a (third party)
trailer. Never exceed the total permissible load weight of the E-bike as stated
elsewhere in this user manual.

Child seats

CAUTION: Please be aware that the use of a child seat can cause extra load
stress and increased wear on the E-bike’s electric and/or mechanical parts.
Since there are different types of child seats available (depending on brand/
model/etc.) it is not possible to list each combination. Always follow the child
seat manufacturer’s instructions for installation, usage and safety. Never modify
any original parts of the E-bike to accommodate a child seat. Never exceed
the carrier load capacity and/or total permissible load weight of the E-bike
as stated elsewhere in this user manual. If a child seat is used, and the bike is
fitted with a saddle with exposed coil springs underneath the saddle, there is a
substantial risk that the child’s fingers can get injured from getting trapped in
the coil springs. Please take appropriate steps to prevent the trapping of the
child’s fingers.

Carriers

10Safety

CAUTION: There are many types of carriers that can have different
specifications. Before use, always consult the documentation that came with
the carrier and/or consult your local dealer for installing instructions, maximum
load, torque specifications, parts specifications, maximum compatible wheel
size, trailer- and child seat compatibility. For information about the name and
address of the manufacturer, importer or representative, trademark, model and
production batch number or reference, check the carrier's documentation and/or
on the carrier itself.

3Description

3.1Introduction E-Components

Giant, Liv and Momentum e-bikes are equipped with unique components and technology
developed by Giant, aimed to provide the highest performance and best experience
for each rider’s usage. We briefly explain some of the major system components and
terminology below.

Giant EnergyPak batteries produce maximum performance in an integrated package. The
EnergyPak charges very fast compared to earlier battery systems and provides a superb
riding range. The EnergyPak Plus accessory battery can be added to various models to
extend the range even more. All EnergyPaks are thoroughly tested in Giant factories to
ensure maximum quality, safety and reliability.

The SyncDrive motor is widely acclaimed for its performance and reliability. Finely tuned
by Giant for best performance on each model, the small mid-drive motor delivers a
powerful, yet smooth and natural pedalling assistance in every assist mode. Choose the
higher assist levels when you’re riding in tough conditions, rough terrain and when the
roads are pointing upward. Maximum torque is available in the “Power” level to help you
climb the steepest slopes.

The low power assist levels save battery capacity to help you cover greater distances.
Ideal for riding urban and suburban roads, or whenever less power assistance is needed.

The sophisticated Smart Assist function provides an optimal balance of power and range.
Smart Assist uses the input from all the sensors to instantly and automatically adapt the
power output to changing riding conditions.

The RideControl Ergo series provide an ergonomic layout with easy-to-operate controls.
Visual feedback comes from bright LED indicators or a screen like the RideDash EVO. The
RideControl Dash features all the essential controls plus a colour screen, integrated into a
single compact unit.

Connect the RideControl app on your smartphone with your e-bike to add even more
possibilities, which are ever expanding and improving with updates.

Description11

The RideControl Dash is a remote with integrated colour display screen that shows
extensive bike and ride information from the EnergyPak(s), SyncDrive motor, sensors,
lights and other connected e-components. Ergonomically placed at the left handlebar grip,
it offers many features of the RideControl Ergo remotes and the RideDash EVO, into a
single compact unit.

The RideDash EVO gives the rider extensive bike and ride information on a beautiful, large
colour screen placed in the centre of the handlebar. Operated by the RideControl Ergo
series, it shows clear and large indications of items like speed, distance, battery status,
remaining range, and other useful information.

3.2EnergyPak & charger

EnergyPaks

EnergyPak (rear rack) EnergyPak (integrated)

A. EnergyPak
B. Charging socket
C. Energy level check (button)

12Description

A. EnergyPak
B. Charging socket
C. Energy level check (button)

Chargers

4A charger Smart charger

A. AC socket (110~230 V) (type will

vary)
B. Charger
C. Charging indicator
D. Charging socket

A. AC socket (110V/110~240 V) (type will

vary)
B. Charger
C. Charging indicator 60%
D. Charging indicator 100%
E. Charging socket
F. Charge adapter

Description13

3.3SyncDrive

The powerful SyncDrive motor technology
uses a range of sensors and smart
processing to provide responsive pedalling
assistance that is perfectly synchronized
with human input. The result is a very
natural and predictable power output
pattern, keeping the assistance in harmony
with the rider. There are several SyncDrive
motor variations, all custom tuned by Giant
to fit the bike model’s intended type of use.

INFO: SyncDrive motors
equipped with a square taper
bottom bracket have up to one
millimetre horizontal play on the
axle by design.

3.4RideControl

The RideControl Ergo series of remotes provide the control over all important system
functions. The clear LEDs give visual feedback on the status of the EnergyPak, SyncDrive
motor, sensors, lights and other connected e-components.

14Description

RideControl Ergo RideControl Ergo 2

A. Walk Assist
B. Assistance level (up / down)
C. Power Assist indicator (5 LEDs)
D. On / Off
E. Light indicator (white) / Error

indicator (red)
F. EnergyPak charge indicator (5 LEDs)
G. Light / Info

INFO: The Walk Assist function is not available in some countries due to local
regulations.

INFO: RideControl Ergo series remotes can also control the RideDash EVO
screen if present. The RideDash EVO can also be purchased separately.
Availability and pricing may vary. Contact your authorized dealer or visit the
Giant website for more information.

A. Info
B. Assistance level (up / down)
C. Smart Assist (AUTO function)
D. Power Assist indicator (5 LEDs)
E. On / Off
F. USB-C port
G. Light indicator (white) / Error

indicator (red)
H. Battery level indicator (5 LEDs)
I. Light / Screen backlight
J. Walk Assist

Description15

3.5RideControl Dash

The RideControl Dash is a remote and colour display screen integrated in a single unit,
with features similar to RideControl Ergo series and the RideDash EVO.

Screen Buttons

A. Status bar

1. Wireless connection

2. Light status

3. Phone notification

4. Service

5. Battery status
B. Data field
C. Assist level indicator
D. Light / screen backlight
E. Power on/off
F. Assistance level up/down
G. Info
H. Walk Assist
I. USB-C port

16Description