GFI FAXmaker User Manual
GFI FAXmaker for Exchange/SMTP 12
Manual
By GFI Software
http://www.gfi.com
E-mail: info@gfi.com
Information in this document is subject to change without notice.
Companies, names, and data used in examples herein are fictitious
unless otherwise noted. No part of this document may be reproduced
or transmitted in any form or by any means, electronic or mechanical,
for any purpose, without the express written permission of GFI
Software.
GFI FAXmaker is copyright of GFI SOFTWARE Ltd. © 1995-2007 GFI
Software. All rights reserved.
GFI FAXmaker is a registered trademark and GFI Software Ltd. and
the GFI logo are trademarks of GFI Software Ltd. in the Europe, the
United States and other countries.
Version 12.0 – Last updated: April 4, 2007
Contents
GFI FAXmaker - an overview 1
Introduction to GFI FAXmaker.......................................................................................1
How to deploy GFI FAXmaker for Exchange/SMTP 12.................................................1
How GFI FAXmaker works with Exchange 2000/2003.....................................1
How GFI FAXmaker works with Exchange 5.5.................................................3
How GFI FAXmaker works with Lotus Notes/Domino......................................4
How GFI FAXmaker works with an SMTP/POP3 server..................................5
How GFI FAXmaker works with multiple mail servers......................................6
How GFI FAXmaker works with an ISP hosted mail server .............................6
How users send a fax ....................................................................................................7
How users view received faxes .....................................................................................8
Installing the fax devices 11
Which fax devices to use with GFI FAXmaker?...........................................................11
Installing an Eicon Diva Server ISDN Adapter.............................................................11
Installing a Brooktrout Fax Board ................................................................................13
Installing a Brooktrout TR1034 or Trufax ISDN card drivers..........................13
If using a Brooktrout TR114 or Trufax analog card: .......................................17
Troubleshooting Brooktrout cards...................................................................21
Installing the Brooktrout SR140 (FoIP)........................................................................21
Installing the Brooktrout SR140......................................................................21
Installing fax modems or multi port fax boards............................................................27
Installing modems using GFI modem drivers ..............................................................28
Installing modems using the windows fax drivers........................................................28
Installing GFI FAXmaker 31
System Requirements..................................................................................................31
Installing the GFI FAXmaker server software..............................................................32
Running the GFI FAXmaker configuration wizard.......................................................35
Step 1: Choosing your mail server..................................................................35
Step 2: Configuring the fax devices................................................................37
Step 3: Specifying the fax administrator & users............................................38
Step 4: Test the mail server connection and start services............................41
Step 5: After running the GFI FAXmaker wizard ............................................43
Installing the connector on a remote Exchange server machine.................................44
Upgrading from earlier GFI FAXmaker versions .........................................................44
Entering your License key after installation.................................................................45
Installing the OCR module...........................................................................................45
Installing the clients 47
Introduction to the GFI FAXmaker client software.......................................................47
Installing the client software.........................................................................................47
Specifying email address................................................................................50
Set-up Command line options......................................................................................51
GFI FAXmaker client user manual...............................................................................52
Remote deploying the FAXmaker client with GFI LANguard N.S.S............................52
Installing the GFI FAXmaker client on Terminal server clients....................................53
GFI FAXmaker for Exchange/SMTP Manual Contents • i
Configuring Fax lines 55
Configuring a fax line...................................................................................................55
Setting up fax lines for an ISDN card...........................................................................56
Finding out the exact MSN numbers ..............................................................58
Setting up fax lines for a Brooktrout fax card...............................................................58
Setting up fax lines for the Brooktrout SR140..............................................................60
Setting up fax lines for a fax modem............................................................................62
Line options..................................................................................................................64
Advanced options ........................................................................................................65
Configuring Fax routing 67
Introduction to fax routing ............................................................................................67
DID routing (ISDN)..........................................................................................67
General routing options................................................................................................70
Specifying default routers ...............................................................................70
Creating printers to route to............................................................................71
Using Backup2Folder to route to folder.......................................................................72
Configuring DID/DTMF Routing (ISDN/Analog/Digital) ...............................................73
Configuring MSN routing..............................................................................................76
Configuring OCR routing..............................................................................................77
Routing to a public folder in Exchange........................................................................80
For Exchange 2000/2003................................................................................80
For Exchange 5.5............................................................................................84
Configuring Line routing...............................................................................................87
Configuring CSID routing.............................................................................................87
Configuring Fax server options 89
Document Conversion configuration............................................................................89
Configuring Licensed users .........................................................................................90
Configuring the Email2Fax gateway............................................................................91
POP3 connector..............................................................................................92
Sending & receiving options ........................................................................................92
Configuring Fax administrators....................................................................................95
Dialing Options.............................................................................................................95
Transmission reports ...................................................................................................98
Header/Footer/Stamping options.................................................................................99
Junk Fax filter.............................................................................................................102
Call blocking...............................................................................................................103
OCR...........................................................................................................................103
Installing the OCR module............................................................................104
Miscellaneous options................................................................................................105
Public contacts...........................................................................................................106
General ......................................................................................................................108
Configuring fax archiving ...........................................................................................110
GFI MailArchiver for Exchange.....................................................................110
Archiving to an e-mail archiving solution ......................................................110
Archiving directly to a database....................................................................111
Configuring Cover pages 115
Introduction to cover pages........................................................................................115
Adding Cover Pages/Cover notes .............................................................................115
Specifying a default cover page.................................................................................116
General cover page options.......................................................................................116
Designing cover pages ..............................................................................................118
Supported merge-fields..............................................................................................119
Fax server monitoring 121
ii • Contents GFI FAXmaker for Exchange/SMTP Manual
The GFI FAXmaker monitor.......................................................................................121
Installing the FAXmaker monitor remotely.................................................................123
Configuring the GFI FAXmaker server remotely .......................................................123
Switching to another fax server to monitor ................................................................123
Remote monitoring permissions ................................................................................124
NetPrintQueue2FAX 127
Introduction to Netprintqueue2FAX ...........................................................................127
Configuring the Netprintqueue2FAX feature..............................................................128
Installing the printer driver on the clients machine ....................................................129
Using the NetPrintQueue2FAX feature......................................................................130
Sending a fax broadcast using NetprintQueue2FAX.................................................131
Use Text API commands...........................................................................................132
The SMS gateway 133
Introduction to the SMS gateway...............................................................................133
Requirements of the SMS gateway...........................................................................133
Configuring the GFI FAXmaker SMS gateway..........................................................134
Configure the Web2SMS service...............................................................................136
Configuring the SMS server.......................................................................................139
Troubleshooting GSM SMS modems...........................................................143
Routing received SMS messages..............................................................................144
Configuring SMS archiving ........................................................................................145
SMS log files..............................................................................................................145
Sending an SMS........................................................................................................145
Advanced use 147
Installing GFI FAXmaker in a Microsoft Exchange cluster environment ...................147
The send log and receive log file...............................................................................147
The GFI FAXmaker Call accounting module/Log viewer...........................................148
HP Digital Sender integration.....................................................................................149
Customizing transmission reports..............................................................................151
Internet site http://www.gfi.com..................................................................................152
The GFI FAXmaker API's 153
Introduction to the GFI FAXmaker API's....................................................................153
Text API .....................................................................................................................153
The Exchange 2000/2003 SMTP connector 159
About the Exchange 2000/2003 SMTP connector ....................................................159
Connector scope...........................................................................................159
Creating the connector manually...............................................................................159
Configuring Exchange Server 5.5 for faxing 167
Introduction ................................................................................................................167
Configuring Microsoft Exchange 5.5..........................................................................167
Disabling RTF for the faxmaker.com and smsmaker.com domains..........................170
Configuring the GFI FAXmaker users........................................................................172
Configuring GFI FAXmaker for Lotus Notes 173
Introduction ................................................................................................................173
Configuring Lotus Domino/Notes server 6.5..............................................................173
Step 1: Allow mail relay from Lotus Domino/Notes server ...........................173
Step 2: Add a foreign SMTP domain on the Lotus server............................175
Configuring Lotus Domino/Notes server 6.................................................................177
GFI FAXmaker for Exchange/SMTP Manual Contents • iii
Step 1: Create a mailbox database on the Domino server...........................177
Step 2: Configure the Person for the FAXmaker Domino
database .......................................................................................................177
Step 3: Give the FAXmaker Person permission on the
FAXmaker database.....................................................................................178
Step 4: Remove default $POP3 View...........................................................179
Step 5: Add the FAX Foreign Domain ..........................................................180
Configuring Lotus Notes 4 & 5...................................................................................181
Step 1: Setting up a Fax database in Lotus Notes.......................................181
Step 2: Define the database as a POP Mailbox ...........................................182
Step 3: Setting up of forwarding of the domain.............................................182
Configuring the Email2Fax gateway in GFI FAXmaker.............................................185
Configuring the GFI FAXmaker users........................................................................185
Configuring an SMTP/POP3 server for faxing 187
Introduction ................................................................................................................187
Configuring the Email2Fax Gateway.........................................................................187
Configuring the GFI FAXmaker users........................................................................189
Troubleshooting 191
Introduction ................................................................................................................191
Knowledgebase .........................................................................................................191
Request support via e-mail........................................................................................191
Request support via web chat ...................................................................................192
Request support via phone........................................................................................192
Support website: ........................................................................................................192
Web Forum ................................................................................................................192
Build notifications.......................................................................................................192
GFI FAXmaker ReportPack - Introduction 193
About GFI ReportCenter............................................................................................193
About the GFI FAXmaker 12.0 ReportPack...............................................................194
Components of the GFI FAXmaker 12.0 ReportPack ...............................................194
Key features...............................................................................................................196
License scheme and evaluation period .....................................................................197
GFI FAXmaker ReportPack - Installation 199
System requirements.................................................................................................199
Installation procedure.................................................................................................199
Launching GFI FAXmaker 12.0 ReportPack for GFI ReportCenter..........................203
Selecting a product....................................................................................................203
GFI FAXmaker ReportPack - Default reports 205
Introduction ................................................................................................................205
Generating a default report........................................................................................205
Viewing the generated report.....................................................................................207
Adding default reports to the list of favorite reports...................................................208
GFI FAXmaker ReportPack - Custom reports 209
Introduction ................................................................................................................209
Creating a new custom report....................................................................................209
Generate a custom report..........................................................................................211
Editing a custom report..............................................................................................212
Deleting a custom report............................................................................................212
Adding custom reports to the list of favorite reports ..................................................212
iv • Contents GFI FAXmaker for Exchange/SMTP Manual
GFI FAXmaker ReportPack - Scheduling reports 213
Introduction ................................................................................................................213
Scheduling a report....................................................................................................213
Viewing the list of scheduled reports.........................................................................219
Viewing the scheduled reports activity.......................................................................219
Enable/disable a scheduled report ............................................................................220
Editing a scheduled report.........................................................................................221
Deleting a scheduled report.......................................................................................221
GFI FAXmaker ReportPack - Configuring default options 223
Introduction ................................................................................................................223
Which GFI FAXmaker reporting database is being used? ........................................223
Configuring the GFI FAXmaker reporting database source ......................................223
Configuring default scheduling options......................................................................225
GFI FAXmaker ReportPack - General options 227
Entering your license key after installation ................................................................227
Viewing the current licensing details..........................................................................228
Viewing the GFI FAXmaker 12.0 ReportPack version details...................................228
Checking the web for newer builds............................................................................228
GFI FAXmaker ReportPack - Exporting Settings 231
Introduction ................................................................................................................231
Exporting the GFI FAXmaker 12.0 ReportPack Settings...........................................231
Importing the GFI FAXmaker 12.0 ReportPack Settings...........................................232
GFI FAXmaker ReportPack - Default Reports List 235
Fax Reports................................................................................................................235
Daily Fax Usage............................................................................................235
Weekly Fax Usage........................................................................................236
User Fax Usage............................................................................................237
Estimated Saved Costs.................................................................................238
Fax Line Usage.............................................................................................238
SMS Reports..............................................................................................................239
Daily SMS Usage..........................................................................................239
Weekly SMS Usage......................................................................................240
User SMS Usage..........................................................................................241
GFI FAXmaker ReportPack - Troubleshooting 243
Introduction ................................................................................................................243
Knowledge Base........................................................................................................243
Request technical support via email..........................................................................243
Request technical support via web chat....................................................................244
Request technical support via phone.........................................................................244
Web Forum ................................................................................................................244
Build notifications.......................................................................................................244
Index 245
GFI FAXmaker for Exchange/SMTP Manual Contents • v
GFI FAXmaker - an overview
Introduction to GFI FAXmaker
GFI FAXmaker is a fax server that allows you to send and receive
faxes via your email infrastructure. Its email integration is unparalleled,
resulting in minimal administration overhead and user training. GFI
FAXmaker for Exchange/SMTP integrates with Microsoft Exchange
Server 2000/2003/5.5, Lotus Notes and with most popular
SMTP/POP3 Mail servers. GFI FAXmaker consists of:
• A FAX Server service which handles the sending and receiving of
faxes via the fax hardware.
• An Email2Fax gateway service that retrieves the faxes to be sent
via a sink or pop3 and sends inbound faxes and fax transmission
reports via SMTP.
• A fax printer driver and a fax message form which allow users to
send faxes via their e-mail client.
The fax message form integrates with the email architecture, i.e. it
does not have any direct links with the GFI FAXmaker Fax server
software. This allows for better scalability and manageability. Other
fax servers (including Microsoft fax) have proprietary communication
links between the fax client and the fax server, which is much less
scalable and results in more administration and troubleshooting.
How to deploy GFI FAXmaker for Exchange/SMTP 12
GFI FAXmaker has a very flexible SMTP based architecture allowing
you to deploy the fax server in a way that best suits your network and
type of mail server. You can also choose whether you want to install
GFI FAXmaker on your mail server or whether you want to run it on a
separate machine. (Unless you have Exchange 5.5, in which case you
must deploy it on a separate machine)
Since GFI FAXmaker does not require a lot of resources it can run in
the background on your mail server machine. However it is often
considered good practice to separate your mail server from fax device
hardware such as Brooktrout cards or ISDN cards. The choice will
probably depend on the size of your network. Smaller networks can
deploy GFI FAXmaker on the mail server, whilst larger networks
probably want to deploy GFI FAXmaker on a separate machine. This
separate machine does of course not need to be dedicated to GFI
FAXmaker.
How GFI FAXmaker works with Exchange 2000/2003
If you have Exchange 2000 or 2003 as your mail server you can
choose to install GFI FAXmaker on the mail server machine itself or
on a separate machine.
GFI FAXmaker for Exchange/SMTP Manual GFI FAXmaker - an overview • 1
Figure 1 - GFI FAXmaker installed on the Exchange 2000/2003 server
If you install GFI FAXmaker on the Exchange Server machine, GFI
FAXmaker will install a standard Exchange SMTP connector and a
sink (a program that captures particular messages at mail server
level). No further configuration will be needed. The connector will
forward all fax messages to GFI FAXmaker via the sink.
Figure 2 - GFI FAXmaker installed on a separate server
If want to install GFI FAXmaker on a separate machine, first install
GFI FAXmaker on the fax server machine (which will require the IIS
SMTP service to be installed). The fax server software and a sink for
the IIS SMTP service will be installed. Then run the GFI FAXmaker
set-up again on the Exchange server, which will create a standard
SMTP connector, which will forward the faxes via SMTP to the GFI
FAXmaker Fax server. If you wish you can also create this Exchange
SMTP connector manually as described in the chapter ‘The Exchange
2000/2003 SMTP connector’
The GFI FAXmaker fax server receives the faxes via SMTP and using
the sink captures the fax and converts it to fax format and faxes it out.
2 • GFI FAXmaker - an overview GFI FAXmaker for Exchange/SMTP Manual
Then it will mail back a delivery report to the user. The same principle
is applied to SMS messages.
Installing GFI FAXmaker on a separate machine leaves Microsoft
Exchange Server completely standard – no changes to active
directory are made and no custom software will be running on your
Exchange server.
How it works from the client
All faxes sent by users from the FAXmaker Fax Message form or the
New Message form of Microsoft Outlook are sent via Microsoft
Outlook using the MAPI format [FAX:<number>]. The standard SMTP
connector (which is created by FAXmaker during set-up and is a
completely standard Exchange connector) forwards the faxes via
SMTP to the GFI FAXmaker Fax server.
How GFI FAXmaker works with Exchange 5.5
Figure 3 - GFI FAXmaker installed on a separate machine if using Exchange Server 5.5
If you have Microsoft Exchange 5.5, you must install GFI FAXmaker
on a separate machine. This separate machine must be running
Windows 2000 or higher and the IIS SMTP service. Afterwards you
must create a routing rule to forward all mail sent to the domains
faxmaker.com and smsmaker.com to the GFI FAXmaker Fax server.
How to create this rule is described in detail in the chapter
‘Configuring Exchange Server 5.5 for faxing’
The GFI FAXmaker fax server receives the faxes via SMTP and using
a sink captures the fax and converts it to fax format and faxes it out.
Then it will mail back a delivery report to the user. The same principle
is applied to SMS messages.
If using Active Directory, you must ensure that the e-mail address of
each GFI FAXmaker user has been entered in Active Directory. This is
not done automatically by Exchange 5.5. If you don’t use Active
Directory you have to configure the name and email address of the
GFI FAXmaker users.
GFI FAXmaker for Exchange/SMTP Manual GFI FAXmaker - an overview • 3
How it works from the client
All faxes sent by users from the FAXmaker Fax Message form are
sent via Microsoft Outlook using the SMTP format
number@faxmaker.com. If the user wants to send a fax using the New
Message form of Microsoft Outlook, the user has to address the email
to
number@faxmaker.com. Exchange 5.5 is then configured to
forward mails sent to the faxmaker.com domain to the GFI FAXmaker
fax server via SMTP.
How GFI FAXmaker works with Lotus Notes/Domino
If you have Lotus Notes or Domino you can choose to install GFI
FAXmaker on the mail server machine itself or on a separate
machine.
Figure 4 - GFI FAXmaker installed on the Lotus Notes machine
In both cases, GFI FAXmaker will retrieve the faxes via a dedicated
POP3 mailbox. You will need to create a dedicated mailbox and
configure GFI FAXmaker to retrieve the faxes from that mailbox. How
to do this is described in detail in the chapter ‘Configuring GFI
FAXmaker for Lotus Notes’.
4 • GFI FAXmaker - an overview GFI FAXmaker for Exchange/SMTP Manual
Figure 5 - GFI FAXmaker installed on a separate machine
If using Active Directory, you must ensure that the e-mail address of
each GFI FAXmaker user has been entered in Active Directory. If you
don’t use Active Directory you have to configure the name and email
address of the GFI FAXmaker users.
How it works from the client
All faxes sent by users from the FAXmaker Fax Message form are
sent via the e-mail client to the dedicated fax mailbox. If the user
wants to send a fax using the new message form of the Lotus Notes
client, the user has to address the email to number@FAX. Lotus
Notes will forward the mail to a POP3 mailbox. This “fax mailbox” must
be dedicated to the fax server. GFI FAXmaker will download the
email, convert it to fax format and fax it out. Then it will mail back a
delivery report to the user. The same principle is applied to SMS
messages.
How GFI FAXmaker works with an SMTP/POP3 server
If you have an SMTP/POP3 server such as VPOP3 or Mdaemon you
have to choose whether you want GFI FAXmaker to collect faxes to
be faxed out via POP3, or whether you want to configure your mail
server to forward the faxes via SMTP to the GFI FAXmaker server.
If you choose the latter then the machine must be installed on a
separate machine (see figure 3). The first option allows you to install
GFI FAXmaker on the mail server machine it self (See figure 4),
however does not allow users to send faxes directly from their e-mail
client.
If using Active Directory, you must ensure that the e-mail address of
each GFI FAXmaker user has been entered in Active Directory. If you
don’t use Active Directory you have to configure the name and email
address of the GFI FAXmaker users.
How it works from the client
If you have configured GFI FAXmaker to retrieve faxes via POP3, all
faxes sent by users from the FAXmaker Fax Message form are sent
via the e-mail client to the dedicated fax mailbox. GFI FAXmaker will
download the email, convert it to fax format and fax it out. Then it will
mail back a delivery report to the user. The same principle is applied
to SMS messages.
If you have configured your mail server to forward all faxes via SMTP
to the separately installed GFI FAXmaker fax server, then all faxes
sent by users from the FAXmaker Fax Message form will be sent via
the e-mail client using the SMTP format
number@faxmaker.com. If
the user wants to send a fax from their email client, then the user has
to address the email to
number@faxmaker.com. The SMTP/POP3
mail server is then configured to forward mails sent to the
faxmaker.com domain to the GFI FAXmaker fax server via SMTP. The
GFI FAXmaker fax server receives the faxes via SMTP and using a
sink captures the fax and converts it to fax format and faxes it out.
Then it will mail back a delivery report to the user. The same principle
is applied to SMS messages.
GFI FAXmaker for Exchange/SMTP Manual GFI FAXmaker - an overview • 5
How GFI FAXmaker works with multiple mail servers
Figure 6 - GFI FAXmaker with multiple mail servers
If you have a large network with multiple mail servers independent of
what mail server they are running, you can configure your mail servers
to forward faxes from all mail servers via SMTP (using the same
methods as described above for each type of mail server). This allows
you to provide fax services to users on several mail servers with a
single GFI FAXmaker server.
How GFI FAXmaker works with an ISP hosted mail server
Figure 7 – GFI FAXmaker with hosted mail server
If you have a small network and don’t run your own mail server or
have a hosted mail server setup, you can still deploy GFI FAXmaker.
You just need to install the IIS SMTP service on the GFI FAXmaker
server. The GFI FAXmaker client software will forward all faxes
directly to the GFI FAXmaker Fax server via SMTP.
6 • GFI FAXmaker - an overview GFI FAXmaker for Exchange/SMTP Manual
The GFI FAXmaker fax server receives the faxes via SMTP and using
a sink captures the fax and converts it to fax format and faxes it out.
The same principle is applied to SMS messages. Delivery reports and
inbound faxes will be forwarded to the user’s email address at the ISP
mail server. Because of the small size of faxes files and relatively
small amount of email traffic created by GFI FAXmaker, this will not
pose a significant overhead on your internet link.
How it works from the client
All faxes sent by users from the FAXmaker client will be sent to the
SMTP format
the name of the fax server machine and submit the fax directly to the
GFI FAXmaker server. The user can not send a fax from his e-mail
client.
How users send a fax
The user can send a fax in the following ways:
number@faxmaker.com. The FAXmaker client will know
Screenshot 1 - The FAXmaker Fax Message form
1. Create or open a document in any Windows application and print it
to the ’GFI FAXmaker printer’. This will convert the document to
fax format and activate the GFI FAXmaker Fax Message form in
which a fax number and other options can be specified
2. Send directly from the GFI FAXmaker Fax Message form from the
GFI FAXmaker program group.
3. Open their e-mail client, create a new message, enter the text to
send, add attachments if needed and address the fax to
number@faxmaker.com, or if the user is on Exchange Server,
select the recipient from the Microsoft Outlook Contacts.
4. From any Microsoft Office application, Use the Send To command,
which can be found in the file menu. This will attach the document
created to a new mail message after which the fax can be sent as
per option 3.
GFI FAXmaker for Exchange/SMTP Manual GFI FAXmaker - an overview • 7
Screenshot 2 - For each fax or sms, a transmission report is sent to the user
How users view received faxes
All received faxes are forwarded to the user via e-mail. The e-mail will
contain a fax report and the fax file included with the e-mail as an
attachment.
Screenshot 3 - Faxes are received in the inbox
The faxes can be attached in several formats, of which the FAXmaker
fax format or the adobe PDF format are the recommended options. If
using the FAXmaker fax format, the fax viewer is used to view the fax.
If using PDF, the fax can be opened in any PDF viewer.
8 • GFI FAXmaker - an overview GFI FAXmaker for Exchange/SMTP Manual
Screenshot 4 - Viewing a fax in the Adobe PDF reader
GFI FAXmaker for Exchange/SMTP Manual GFI FAXmaker - an overview • 9
Installing the fax devices
Which fax devices to use with GFI FAXmaker?
Although GFI FAXmaker can use many fax devices, including
modems, we strongly recommend investing in a professional fax
server device such as a Brooktrout TR 114, TR 1034 or Trufax fax
board, an EICON DIVA PRO/SERVER ISDN fax card or an AVM B1
ISDN fax card.
These devices are far superior to a modem or multi-port modem in
terms of reliability and transmission speed. Modems can be unreliable,
requiring regular resets, and are frequently not compatible with all fax
machines, resulting in failed faxes. The chipset used is an important
factor; however, since modem manufacturers constantly change the
chipset it is difficult to recommend a particular model or brand. This is
a hardware issue and has nothing to do with the fax server software!
In terms of cost, a Brooktrout Trufax, EICON or AVM card is relatively
inexpensive: A 2-port card can be had for about $300-$500. The per
port cost is $150-$250 and is therefore only marginally more
expensive than using 2 modems. Depending on what card you
choose, you also get more fax features - for example, inbound routing
or faster 33.6 faxing. The slight increase in cost is easily justified in
terms of reliability and reduced administration!
For the most up to date list of supported fax devices, go to:
http://kbase.gfi.com/showarticle.asp?id=KBID001220
Installing an Eicon Diva Server ISDN Adapter
The Eicon Diva Server Adapter should be installed into the server as
per the installation instructions provided with the card. The list of
currently supported EICON cards is available from
http://kbase.gfi.com/showarticle.asp?id=KBID001220. The latest
drivers, Installation guides and support for the Eicon product range is
available from the Eicon website at
http://www.eicon.com.
, Current Eicon adapters are Universal PCI (3.3/5 volts), however
always check the technical details of the adapter to make sure the
adapter is suitable for the server hardware.
GFI FAXmaker uses CAPI (Common ISDN Application Programming
Interface – www.capi.org) to interface with supported EICON (&AVM)
ISDN cards. CAPI support is provided by installing the Eicon Diva
Server software and drivers.
GFI FAXmaker for Exchange/SMTP Manual Installing the fax devices • 11
Screenshot 5 - Diva Server Configuration Wizard: - Configuring CAPI to answer all calls.
Installing the Eicon Diva Server software on the server will launch the
Diva Server Configuration Wizard. First choose the ISDN switch type
that is used by your country and then configure CAPI to ‘Accept all
incoming calls’.
Screenshot 6 - Diva Server Line Check: Test the ISDN service using this utility from the start
menu.
After running the Eicon Diva Server Configuration wizard you should
restart the server. Then run a line check using the Diva Server Line
Check utility included with the Diva Server software. If the line check
passes you can continue with installation of FAXmaker. An
unsuccessful line check will return an error code which can be
referenced on the Eicon technical support website for the cause and a
list of possible solutions.
12 • Installing the fax devices GFI FAXmaker for Exchange/SMTP Manual
, You can use the Eicon Diva Server Configuration Manager utility to
setup advanced configurations such as sharing the Eicon Adapter
between FAXmaker and Routing and Remote Access for dial-up
access. For further information on this consult the Eicon
documentation.
Installing a Brooktrout Fax Board
The list of currently supported Brooktrout cards is available from
http://kbase.gfi.com/showarticle.asp?id=KBID001227. Installation
guides, product documentation and support is available from the
Cantata Technology website at
, Current Brooktrout boards are Universal PCI (3.3/5 volts), however
always check the technical details of the adapter to make sure the
adapter is suitable for the server hardware. Old TR114 Boards can
only be installed in 5v slots.
, You must always install GFI FAXmaker software before installing
Brooktrout or Trufax drivers. For more information refer to the
‘Installing GFI FAXmaker’ chapter.
http://www.cantata.com/.
Installing a Brooktrout TR1034 or Trufax ISDN card drivers
The Brooktrout TR1034 cards are the latest fax cards from Cantata
Technology. To install the card:
1. Switch off the machine where you want to install the Brooktrout Fax
card. Plug in the card following the instructions supplied with this
hardware.
2. Restart the machine. Should the ‘Add New Hardware’ wizard dialog
come up, ignore it by pressing the Cancel button.
3. Download the GFI FAXmaker Brooktrout TR1034 drivers
(brooktrout_tr1034.exe) from
drivers which are made by Cantata Technology, however Cantata
Technology relies on vendors to distribute them.
NOTE: We recommend that you download and use these drivers
(instead of the ones supplied with your hardware) so to ensure that
you always have the latest drivers for your fax card.
4. After you have downloaded the drivers, run set-up by doubleclicking on brooktrout_tr1034.exe. Setup will start by checking if
there is any Brooktrout software already installed on the machine.
Should it be the case, uninstall any existing Brooktrout software using
the Add/remove programs from the Control Panel. After all
Brooktrout software has been uninstalled, restart the Brooktrout setup
again by double-clicking on brooktrout_tr1034.exe.
ftp://ftp.gfi.com This software contains
GFI FAXmaker for Exchange/SMTP Manual Installing the fax devices • 13
Screenshot 7 – Setup welcome-dialog
5. In the setup welcome-dialog, click on the Next button. This will
open the End User License Agreement dialog. Select the “I accept
the agreement” option and click on the Next button to continue with
the installation.
Screenshot 8 - Selecting location of TR1034 drivers
6. At this stage, you will be prompted to specify the location where you
want to install the TR1034 drivers. By default the installation path is
set to the same path where GFI FAXmaker is installed. If you wish to
change the default installation path, click on the Browse button and
specify the required path. Otherwise you can leave as default and
continue with the installation, by clicking on the Next button.
14 • Installing the fax devices GFI FAXmaker for Exchange/SMTP Manual
Screenshot 9 - Finalize driver installation
7. Click on the Install button to start installing the drivers. Upon
completion, select the “View the README file“ check box and click
on the Finish button to finalize the installation of the drivers. The
README file contains instructions which will guide you through the
rest of the Fax card installation process.
NOTE: If the installation has detected existing Brooktrout drivers on
the machine, you will be prompted to reboot your computer. This is
required just in case the mentioned drivers where being used (i.e.
were locked) and could not be replaced with the new (just installed)
drivers.
Screenshot 10 - Add New Hardware wizard: Search and install options dialog
GFI FAXmaker for Exchange/SMTP Manual Installing the fax devices • 15
9. From the Control Panel, launch the ‘Add New Hardware’ wizard.
Select the ‘Include this location in the search’ option and specify
the path where you have installed the Brooktrout TR1034 drivers. If
you have opted to install the drivers in the default path, you should
find these drivers in the same path where GFI FAXmaker is installed.
Otherwise you should specify the same location that you have used in
step 6 of this installation.
Screenshot 11 - Confirm installation of unsigned drivers
10. Windows will prompt you to confirm the installation of uncertified
drivers (Almost no vendors certify them because it’s a very time
intensive and bureaucratic process). Click on the Yes button to
proceed and install the new hardware.
11. Launch the Brooktrout configuration tool by going on Start ` All
Programs ` GFI FAXmaker Brooktrout TR1034 Drivers `
Brooktrout Configuration Tool.
Screenshot 12 - Configuration tool preferences dialog
12. After clicking on the Next button, the configuration tool
preferences dialog will ask you to confirm the path to certain files.
Leave these options as default and click on the OK button.
16 • Installing the fax devices GFI FAXmaker for Exchange/SMTP Manual
13. At this stage, if you have an IP enabled fax card, a dialog will ask
you if you want to configure the Brooktrout SIP stack (i.e. FOIP - Fax
over IP). Click on the Yes button to proceed to the main configuration
tool windows.
Screenshot 13 - Brooktrout configuration tool window
14. From the Configuration tool window, check that the settings match
your setup. If you did not make any configuration changes (i.e. you
have left all settings as default), click on the Apply button and close
the Brooktrout Configuration tool. If you need configuration assistance,
you can refer to the help included in the configuration tool.
Note 1: If the drivers do not work immediately when you start the GFI
FAXmaker Fax Server or some lines refuse to send or receive, please
reboot the machine.
Note 2: If an analog board refuses to dial out, make sure that the
'Tone Dialing' option is enabled for the line in the GFI FAXmaker
Configuration ` Lines/Devices node.
Note 3: If using multiple Brooktrout boards in one chassis, make sure
that they are of the same type. Having different Brooktrout boards in
one chassis is not a supported setup. Also make sure that the rotary
switch on the Brooktrout boards are setup in as sequential numbers
starting from 2. I.e.: Module 1 rotary switch set to 2, Module 2 rotary
switch set to 3, etc...
If using a Brooktrout TR114 or Trufax analog card:
1. Switch off the machine where you want to install the Brooktrout Fax
card. Plug in the card following the instructions supplied with this
hardware.
GFI FAXmaker for Exchange/SMTP Manual Installing the fax devices • 17
2. Restart the machine. If your computer is running Windows 2000
and the ‘Add New Hardware’ wizard dialog comes up, ignore it by
pressing the Cancel button.
3. Download the GFI FAXmaker Brooktrout TR114 drivers
(brooktrout_tr114.exe) from
ftp://ftp.gfi.com This software contains
drivers which are made by Cantata Technology, however Cantata
Technology relies on vendors to distribute them.
NOTE: We recommend that you download and use these drivers
(instead of the ones supplied with your hardware) so to ensure that
you always have the latest drivers for your fax card.
4. After you have downloaded the drivers, run set-up by doubleclicking on brooktrout_tr114.exe. Setup will start by checking if there
is any Brooktrout software already installed on the machine. Should it
be the case, uninstall the existing Brooktrout software using the
Add/remove programs from the Control Panel. After, restart the
Brooktrout setup again by double-clicking on brooktrout_tr114.exe.
Screenshot 14- Brooktrout driver setup: Welcome dialog
5. The Brooktrout driver setup will start by displaying the welcome
dialog. Click on the Next button to proceed with installation.
18 • Installing the fax devices GFI FAXmaker for Exchange/SMTP Manual
Screenshot 15 - The second wizard welcome screen
6. In the End User License Agreement dialog, select the “I accept the
agreement” option and click on the Next button. This will launch the
welcome screen of the second wizard which will guide you through the
rest of the installation process. Click on the Next button to continue
installing the TR114 driver.
Screenshot 16 - Define the TR114 driver's installation path
6. At this stage, you will be prompted to specify the location where you
want to install the TR114 drivers. By default the installation path is set
to the same path where GFI FAXmaker is installed. If you wish to
change the default installation path, click on the Browse button and
specify the required path. Otherwise you can leave as default and
continue with the installation, by clicking on the Next button.
GFI FAXmaker for Exchange/SMTP Manual Installing the fax devices • 19
Screenshot 17 – Define if your Fax card interface is PCI or ISA
7. If the machine is running Windows 2000, you will be asked to
specify if the installed fax card is ISA or PCI. If you have an ISA board,
select the ISA(Industry Standard Architecture) option and ensure
that the Interrupt line and DMA channel values are set correctly.
Click on the Next button to proceed with the installation.
8. Once the drivers are installed, GFI FAXmaker is ready to detect
your Brooktrout card and its relative communication channels. Click on
the Start button to initiate the detection process.
Screenshot 18 - Detecting Brooktrout card and channels
NOTE: If for some reason an error occurs or no channels are
detected, click on the Back button to retry and launch again the
20 • Installing the fax devices GFI FAXmaker for Exchange/SMTP Manual
detection process. If the problem persists, refer to the
‘Troubleshooting Brooktrout Cards’ section in this chapter.
9. Upon completion of the card detection process, click on the Next
button and subsequently click on the Finish button to finalize the
Brooktrout driver installation.
Troubleshooting Brooktrout cards
If GFI FAXmaker does not detect the card, there is a hardware
installation problem. To troubleshoot, download the Brooktrout
diagnostics software from the Cantata Technology website, and
ensure the card is installed properly. If the card is not recognized or
not running, contact Cantata Technology support.
Screenshot 19 - Brooktrout diagnostics software
NOTE: The GFI FAXmaker TR 114 drivers use the Brooktrout BFV 4.3
SDK/API (this information is handy if you need to call Cantata
Technology support).
Installing the Brooktrout SR140 (FoIP)
The list of currently supported Brooktrout cards is available from
http://kbase.gfi.com/showarticle.asp?id=KBID001227. Installation
guides, product documentation and support is available from the
Cantata Technology website at
http://www.cantata.com/.
, You must always install GFI FAXmaker software before installing
Brooktrout or Trufax drivers. For more information refer to the
‘Installing GFI FAXmaker’ chapter.
Installing the Brooktrout SR140
The Brooktrout SR140 is a software-only Fax over IP (FoIP) solution
from Cantata Technology. To install the Brooktrout SR140 follow
these steps:
GFI FAXmaker for Exchange/SMTP Manual Installing the fax devices • 21
1. Start the GFI FAXmaker Configuration Wizard from the Start menu,
by clicking on GFI FAXmaker 12 > FAXmaker Configuration
Wizard.
2. In the Welcome page, click Next to continue. The wizard will stop
the GFI FAXmaker Fax Server Service and the GFI FAXmaker
Message Transfer Agent Service. Click Next to continue once the
services are both stopped.
Screenshot 20 - Selecting the Brooktrout SR140 driver
3. Click on Brooktrout by Cantata and from the list select Brooktrout
SR140 Software Fax over IP. Click Next to continue.
Screenshot 21 - Click Yes to launch the FAXmaker Brooktrout driver setup
4. The wizard will ask you whether you want to run the FAXmaker
Brooktrout TR1034 (Boston) / SR140 driver setup. Click Yes to
start the driver setup wizard.
NOTE 1: The Brooktrout TR1034 (Boston) / SR140 driver setup
contains drivers that are made by Cantata Technology, however
Cantata Technology relies on vendors to distribute them.
NOTE 2: You can download the latest GFI FAXmaker Brooktrout
TR1034 drivers (brooktrout_tr1034.exe) from
ftp://ftp.gfi.com.
5. Setup will start by checking if there is any Brooktrout software
already installed on the machine. Should it be the case, uninstall any
existing Brooktrout software using the Add/remove programs from
the Control Panel. After all Brooktrout software has been uninstalled,
restart the Brooktrout setup again.
22 • Installing the fax devices GFI FAXmaker for Exchange/SMTP Manual
Loading...