This procedure shall be completed by a person
trained and qualified on the repair of this
machine.
Immediately tag and remove from service a
damaged or malfunctioning machine.
Repair any machine damage or malfunction
before operating the machine.
Before Starting Installation:
Read, understand and obey the safety rules
and operating instructions in the appropriate
operator's manual.
Be sure that all necessary tools and parts are
available and ready for use.
Read this procedure completely and adhere to
the instructions. Attempting shortcuts may
produce hazardous conditions.
Indicates that a specific result is expected
after performing a series of steps.
Indicates that an incorrect result has occurred
after performing a series of steps.
Note: These installation instructions only apply
to the Genie models listed on the front cover,
as required by Safety Notice 170002.
Tools Required
Torx T10 screwdriver
Cat5 Ethernet Cable
PC or Laptop with an Ethernet Port and
Internet Browser
Glossary of Terms
ECM - Electronic Control Module
GCON - Ground Controller. This ECM is located at
the ground controls.
PCON - Platform Controller. This ECM is located at
the platform controls.
CAT5 Cable - Standard Ethernet cable used for
networking purposes.
If you have any further questions regarding these
instructions or need assistance, please contact
Genie Product Support at one of the following
telephone numbers:
United States: + 800 536 1800
Canada: + 425 881 1800
Europe: UK + 44 1476 584 333
Middle East:
Australia: + 61 7 3456 4444
Brazil +0 800 031 0100
South America - other
locations
All other locations + 1 425-881 1800
France + 33 237 260 986
Germany + 49 4221 491 810
Iberica + 34 935 725 090
Italy + 39 075 941 8132
Scandinavia + 46 3157 5154
Other locations + 31 653 221 908
+ 97 143 391 800 or
+ 97 150 459 7937
+ 56 9 6431 2110
2 Software Update
Part No. 1278628GT
Rev B Instructions
Procedure
Procedure
Loading or Updating Machine
Software
Note: There are two procedures available to update
the machine software. These are Bootloader Mode
and Machine Application Mode.
Bootloader Mode
Note: Before proceeding, pull out the red
Emergency Stop button to the on position at the
platform controls.
1 Open the GCON compartment.
Bootloader Mode: The Bootloader mode is only
available with the key switch in the GCON position.
It allows the user to update or reinstall the machine
software by directing the system into the
Bootloader.
Choose this mode if the GCON ECM is not
opertaing correctly.
Machine Application Mode: The machine
Application mode is available with the key switch in
the GCON or PCON position. This mode of
machine software update requires the user to enter
the Machine Service Tool.
Choose this mode if the machine is operating
correctly and you are updating the machine
software.
Note: Some models will require opening the ground
control box to access the GCON.
2 Locate the diagnostic port on the side of the
GCON. Remove one of the fasteners securing
the cover and set aside. Loosen the other
fastener. Do not remove it.
1
1 diagnostic port
3 Turn the key switch to the ground controls and
push the red Emergency stop button to the off
position.
4 At the ground controls, press and hold the
Enter and Escape buttons.
1
3
1 LCD display
2 enter button
3 escape button
1
2
43
2
137562
Part No. 1278628GT Software Update 3
Instructions
Procedure
5 While holding the enter and escape buttons,
pull out the red Emergency Stop button to the
on position.
Rev B
7 Read and record the IP address.
Note: Disable the internet connection on the laptop.
Result: The ground controls LCD display will
show the following:
SOFTWARE UPDATE
CONNECT ETHERNET
6 Connect one end of a CAT5 Ethernet cable
into the diagnostic port. Connect the other end
into a PC or laptop.
Result: The ground controls LCD display will
show the following:
OPEN WEB BROWSER
<IP ADDRESS>
8 Launch a web browser such as Chrome ® or
Firefox ® on your PC or laptop. Type the IP
address from step 7 into the web browser
address bar and press enter.
Result: The following screen will be displayed.
Note: Verify the file format of the downloaded
firmware file 1256792(REV*) in your laptop. If the
file name ends in “.zip”, extract the Genie Flash File
(.gff) from the zip file before continuing this process.
FIle download instructions can be found in the
Safety Notice letter.
9 Select the
Choose File
button and navigate to
the downloaded Genie Flash file (.gff).
10 Select the
Result: The following screen will be displayed.
4 Software Update
Load Flash File
file is a .gff file.
button to verify the
Part No. 1278628GT
Rev B
Instructions
Procedure
11 Select the
Reprogram Device
(s) button to
start the ECM software update.
Result: The following screen will be displayed
after the software update is complete.
Note: Do not turn off power while the ECM is being
reprogrammed.
13 Secure the diagnostic port cover using the
retaining fasteners removed in step 5. Do not
over tighten.
Note: Machines equipped with AGM batteries will
need to select the AGM battery type using the
GCON set parameters screen. Refer to the
Machine Setup
procedure in the Service and
Repair manual that is appropriate for your machine.
12 When screen displays "Update Finished",
push in the red Emergency Stop button and
disconnect the CAT5 cable from the GCON.
WARNING
Tip over hazard. Updating the
SmartLink software may have
impacted the machines default
drive speeds. Tipping over the
machine will result in death or
serious injury.
Perform drive speed test. Refer
Maintenance Manual
to the
is appropriate for your machine.
14 Perform a function test. Refer to the
Operator's Manual on your machine.
15 Return the machine to service.
16 Fill out and sign the attached completion form
and fax or email to Terex AWP Warranty
Department. This will serve as verification that
you have completed Safety Notice 170002.
that
Part No. 1278628GT
Software Update 5
Instructions
Procedure
Machine Application Mode
5 Read and record the IP address.
Rev B
1 Open the GCON compartment.
Note: Some models will require opening the ground
control box to access the GCON.
2 Turn the key switch to ground controls or
platform controls and pull out the red
Emergency Stop button to the on position at
both ground and platform controls.
3 Locate the diagnostic port on the side of the
GCON. Remove one of the fasteners securing
the cover and set aside. Loosen the other
fastener. Do not remove it.
1
Note: The display wil only show the IP
address for 3 seconds. Press the scroll
up button to display the IP address for
another 3 seconds.
Note: Disable the internet connection on the laptop.
6 Launch a web browser such as Chrome ® or
Firefox ® on your PC or laptop. Type the IP
address from step 5 into the web browser
address bar and press enter.
Result: The following screen will be displayed.
7 Enter the following username and password
then select
Username: smart.link
Password: SL1000
OK
.
Note: The username and password are case
sensitive.
1 diagnostic port
Result: The following screen will be displayed.
4 Connect one end of a CAT5 Ethernet cable
into the diagnostic port. Connect the other end
into a PC or laptop.
Result: The ground controls LCD display will
show the following:
OPEN WEB BROWSER
<IP ADDRESS>
6 Software Update
Part No. 1278628GT
Rev B
Instructions
Procedure
8 Select the
Software
tab at the header bar.
Result: The following screen will be displayed.
9 Select the
Update Machine Software
button.
Result: The following screen will be displayed.
11 Select the
Load Flash File
button to verify the
file is a .gff file.
Result: The following screen will be displayed.
12 Select the
Reprogram Device
(s) button to
start the ECM software update.
Result: The following screen will be displayed
after the software update is complete.
Note: Verify the file format of the downloaded
firmware file 1256792(REV*) in your laptop. If the
file name ends in “.zip”, extract the Genie Flash File
(.gff) from the zip file before continuing this process.
FIle download instructions can be found in the
Safety Notice letter.
10 Select the
Choose File
button and navigate to
the downloaded Genie Flash file (.gff).
Note: Do not turn off power while the ECM is being
reprogrammed.
Part No. 1278628GT
Software Update 7
Instructions Rev B
Procedure
13 Push in the red Emergency Stop button and
disconnect the CAT5 cable from the GCON.
14 Secure the diagnostic port cover using the
retaining fasteners removed in step 5. Do not
over tighten.
Note: Machines equipped with AGM batteries will
need to select the AGM battery type using the
GCON set parameters screen. Refer to the
Machine Setup procedure in the Service and
Repair manual that is appropriate for your machine.
WARNING
Tip over hazard. Updating the
SmartLink software may have
impacted the machines default
drive speeds. Tipping over the
machine will result in death or
serious injury.
Perform drive speed test. Refer
to the Maintenance Manual that
is appropriate for your machine.
15 Perform a function test. Refer to the
Operator's Manual on your machine.
16 Return the machine to service.
17 Fill out and sign the attached completion form
and fax or email to Terex AWP Warranty
Department. This will serve as verification that
you have completed Safety Notice 170002.
8 Software Update Part No. 1278628GT
Safety Notice 170002
Completion Form
Your signature on this form will verify that you have completed Safety Notice 170002 on the machines
listed below.
Please note that this is not a Warranty Claim Form. A Warranty Claim Form must be submitted to
the Terex AWP Warranty Department for reimbursement under the provisions of our standard
warranty terms and conditions.