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Installation Instructions
GR-12/15/20
GRC-12
Q
G
G
G
G
G
martLink Software
12/15/20
30/32/46
46AV
47
69 DC
69 B
Energ
12
14
Part No. 216767
Rev D
May 2016
Page 2
Instructions Rev D
Introduction
Introduction
Introduction
Tools Required:
Observe and Obey:
This procedure shall be completed by a person
trained and qualified on the repair of this
machine.
Immediately tag and remove from service a
damaged or malfunctioning machine.
Repair any machine damage or malfunction
before operating the machine.
Before Starting Installation:
Read, understand and obey the safety rules
and operating instructions in the appropriate
operator's manual.
Be sure that all necessary tools and parts are
available and ready for use.
Read this procedure completely and adhere to
the instructions. Attempting shortcuts may
produce hazardous conditions.
Indicates that a specific result is expected
after performing a series of steps.
Indicates that an incorrect result has occurred
after performing a series of steps.
Note: These installation instructions only apply
to the Genie models listed on the front cover.
Tools Required
Torx T10 screw driver
Cat5 Ethernet Cable
PC or Laptop with an Ethernet Port and
Internet Browser
Glossary of Terms
ECM - Electronic Control Module
GCON - Ground Controller. This ECM is located at
the ground controls.
PCON - Platform Controller. This ECM is located at
the platform controls.
CAT5 Cable - Standard Ethernet cable used for
networking purposes.
If you have any further questions regarding these
instructions or need assistance, please contact
Genie Product Support at one of the following
telephone numbers:
United States: 800-536-1800
Canada: 425-881-1800
Europe: UK + 44 1476 584 333
Middle East:
Australia: + 61 7 3456 4444
All other locations + 1-425-881-1800
France + 33 237 260 986
Germany + 49 4221 491 810
Iberica + 34 935 725 090
Italy + 39 075 941 8132
Scandinavia + 46 3157 5154
Other locations + 31 653 221 908
+ 97 143 391 800 or
+ 97 150 459 7937
2 SmartLink Software Part No. 216767
Page 3
Rev D Instructions
Procedure
Procedure
Software Version
Note: Before proceeding verify the version of
software installed on your machine. The
software revision is displayed at the GCON
LCD.
1 Turn the key switch to ground controls or
platform controls and pull out the red
Emergency Stop button to the on position at
both ground and platform controls.
Result: The PCON LCD will show "CH".
2 Press the ground control scroll down button.
Result: The GCON LCD will show the software
revision and hour meter information.
After 5 seconds, the ground controls LCD will
return to machine model and hour meter
information.
SOFTWARE REV
00000.0 Hours
-
+
-
+
==
Result: The GCON LCD will show the machine
model and hour meter information.
After 3 seconds, the machine model will not
show on the display.
READY . GS3369
00000.0 Hours
2
1
1 GCON LCD
2 scroll down button
1
2
43
137562
3 Push in the red Emergency Stop button to the
off position at both the ground and platform
controls and turn the key switch to the off
position.
Part No. 216767 SmartLink Software 3
Page 4
Instructions Rev D
Procedure
Loading or Updating Machine
Software
Note: Before updating the machine software, open
a web browser and navigate to the following
location for the Genie Machine Software Download
portal, http://firmware.genielift.com. Perform a
search by applying the appropriate filters and
download the machine software.
Note: There are two procedures available to
update the machine software. These are
Bootloader Mode and Machine Application
Mode.
Bootloader Mode: The Bootloader mode is only
available with the key switch in the GCON position.
It allows the user to update or reinstall the machine
software by directing the system into the
Bootloader.
Choose this mode if the GCON ECM is not
opertaing correctly.
Machine Application Mode: The machine
Application mode is available with the key switch in
the GCON or PCON position. This mode of
machine software update requires the user to enter
the Machine Service Tool.
Choose this mode if the machine is operating
correctly and you are updating the machine
software.
Bootloader Mode
1 Open the GCON compartment.
Note: Some models will require opening the ground
control box to access the GCON.
2 Turn the key switch to the ground controls
position and pull out the red Emergency Stop
button to the on position at the platform
controls.
3 At the ground controls, press and hold the
Enter and Escape buttons.
1
3
1 LCD display
2 enter button
3 escape button
1
2
4 Pull out the red Emergency Stop button to the
on position at the ground controls.
Result: The ground controls LCD display will
show the following:
43
2
137562
SOFTWARE UPDATE
CONNECT ETHERNET
4 SmartLink Software Part No. 216767
Page 5
Rev D Instructions
Procedure
5 Locate the diagnostic port on the side of the
GCON. Remove one of the fasteners securing
the cover and set aside. Loosen the other
fastener. Do not remove it.
1
7 Read and record the IP address.
8 Launch a web browser such as Internet
Explorer ®, Chrome ® or Firefox ® on your PC
or laptop. Type the IP address from step 7 into
the web browser address bar and press enter.
Result: The following screen will be displayed.
1 diagnostic port
6 Connect one end of a CAT5 Ethernet cable
into the diagnostic port. Connect the other end
into a PC or laptop.
Result: The ground controls LCD display will
show the following:
OPEN WEB BROWSER
<IP ADDRESS>
9 Select the Choose File button and navigate to
the downloaded Genie Flash file (.gff).
Note: Verify it is the correct flash file.
10 Select the Load Flash File button to verify the
file is a .gff file.
Result: The following screen will be displayed.
Part No. 216767 SmartLink Software 5
Page 6
Instructions Rev D
Procedure
11 Select the Reprogram Device(s) button to
start the ECM software update.
Result: The following screen will be displayed
after the software update is complete.
Note: Do not turn off power while the ECM is being
reprogrammed.
14 Secure the diagnostic port cover using the
retaining fasteners removed in step 5. Do not
over tighten.
Note: Machines equipped with AGM batteries will
need to select the AGM battery type using the
GCON set parameters screen. Refer to the
Machine Setup procedure in the Service and
Repair manual that is appropriate for your
machine.
Note: GS-69 DC and GS-69 Bi-Energy models are
not equipped with AGM batteries.
12 Select the Run Application button to exit the
software update mode.
13 Push in the red Emergency Stop button and
disconnect the CAT5 cable from the GCON.
WARNING
Tip over hazard. Updating the
SmartLink software may have
impacted the machines default
drive speeds. Tipping over the
machine will result in death or
serious injury.
Perform drive speed test. Refer
to the Maintenance Manual that
is appropriate for your machine.
15 Perform a function test. Refer to the
Operator's Manual on your machine.
16 Return the machine to service.
6 SmartLink Software Part No. 216767
Page 7
Rev D Instructions
Procedure
Machine Application Mode
5 Read and record the IP address.
1 Open the GCON compartment.
Note: Some models will require opening the ground
control box to access the GCON.
2 Turn the key switch to ground controls or
platform controls and pull out the red
Emergency Stop button to the on position at
both ground and platform controls.
3 Locate the diagnostic port on the side of the
GCON. Remove one of the fasteners securing
the cover and set aside. Loosen the other
fastener. Do not remove it.
1
Note: The display wil only show the IP
address for 3 seconds. Press the scroll
up button to display the IP address for
another 3 seconds.
6 Launch a web browser such as Internet
Explorer ®, Chrome ® or Firefox ® on your PC
or laptop. Type the IP address from step 5 into
the web browser address bar and press enter.
Result: The following screen will be displayed.
7 Enter the following username and password
then select OK.
Username: smart.link
Password: SL1000
Note: The username and password are case
sensitive.
Result: The following screen will be displayed.
1 diagnostic port
4 Connect one end of a CAT5 Ethernet cable
into the diagnostic port. Connect the other end
into a PC or laptop.
Result: The ground controls LCD display will
show the following:
OPEN WEB BROWSER
<IP ADDRESS>
Part No. 216767 SmartLink Software 7
Page 8
Instructions Rev D
Procedure
8 Select the Software tab at the header bar.
Result: The following screen will be displayed.
11 Select the Load Flash File button to verify the
file is a .gff file.
Result: The following screen will be displayed.
9 Select the Update Machine Software button.
Result: The following screen will be displayed.
12 Select the Reprogram Device(s) button to
start the ECM software update.
Result: The following screen will be displayed
after the software update is complete.
10 Select the Choose File button and navigate to
the downloaded Genie Flash file (.gff).
Note: Verify it is the correct flash file.
Note: Do not turn off power while the ECM is being
reprogrammed.
13 Select the Run Application button to exit the
software update mode.
8 SmartLink Software Part No. 216767
Page 9
Rev D Instructions
Procedure
14 Push in the red Emergency Stop button and
disconnect the CAT5 cable from the GCON.
15 Secure the diagnostic port cover using the
retaining fasteners removed in step 5. Do not
over tighten.
Note: Machines equipped with AGM batteries will
need to select the AGM battery type using the
GCON set parameters screen. Refer to the
Machine Setup procedure in the Service and
Repair manual that is appropriate for your
machine.
Note: GS-69 DC and GS-69 Bi-Energy models are
not equipped with AGM batteries.
WARNING
Tip over hazard. Updating the
SmartLink software may have
impacted the machines default
drive speeds. Tipping over the
machine will result in death or
serious injury.
Perform drive speed test. Refer
to the Maintenance Manual that
is appropriate for your machine.
16 Perform a function test. Refer to the
Operator's Manual on your machine.
17 Return the machine to service.
Instructions Part No. 216767
Rev D
SmartLink Software
Part No. 216767 SmartLink Software 9
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