Genie 36280S, 36280R, 3560, 2560 Owner’s Manual

Operation and
Maintenance Manual

3628336241

TABLE OF CONTENTS

Warranty Information ................... 2

Safety Information ..................... 3

Safety Features ......................... 3

Important Installation Instructions ....... 3

Pre Installation Checklist .............. 46

Adjustments .......................... 7=8

Programming the Remote Control ..... 89

Installing Lightbulb and Lens ............ 9

Scheduled Maintenance ............... 10

Troubleshooting Guide ............. 1011

Wiring Diagram ........................ 12

Parts Lists and Exploded Views ...... 1213

Accessories ............................ 14

COMPLETE WITH mNTELLlCODE

REMOTE CONTROL AND SERIES li

For up to 7'-6" tall Doors. (Extension Kit avaimable for 8' Doors)
included Wail Control MUST be installed prior to Operation of

this Garage Door Operator.
Safe-T-Beam ®Safety Reverse System Must be installed and

the Force Controls MUST be Properly Set to close door.

This Equipment meets or exceeds all Federal, State and UL325

THEGEN|ECOMPANYLIMITEDWARPJ ,NTY

What iscoveted?

Any defect [n material and product workmanship from personal,normal

household use [n accordance with the Owner's Manual.
For how long?

MODEL2560... 1Syears on motor, 3years all other parts.
MODEL3560... Lifetime' on motor,3 years allother parts.

%[fedme=Aslong dsyou own your home.

Who gets the warranty?
This warranty is limited to the consumer who originally purchased

the product.

Geographic scope:

This warranty applies only to units installed and operated within the country
where they were purchased.

Limitations:

IMPLIEDWARRANTIES,INCLUDINGTHOSEOFFITNESSFORA PARTICULAR
PURPOSEANDMERCHANTABILITY(ANUNWRITTENWT_RRANTYTHATTHE

PRODUCTISFITFORORDINARYUSE)ARELIMITEDTOONEYEARFROMTHE
DATEOFPURCHASE.GENIEWILL NOTPAYFOR:LOSSOFTIME;

INCONVENIENCE;LOSSOFUSEOFYOURGENIEPRODUCTORPROPERTY
DAMAGECAUSEDBYYOURGENIEPRODUCTORITSFAILURETOWORK;ANY

SPECIAL,INCIDENTALORCONSEQUENTIALDAMAGES;ORANY DAMAGES
RESULTINGFROMMISUSEORMODIFICATIONOFYOURGENIEPRODUCT.

Somestatesand provinces do not allow limitations on how long an implied

warranty lasts or the exclusion of incidental or consequential damages,sothe

above limitations or exclusionsmay not apply to you.

This warranty isthe only one we will give onyour Genie product, and it sets
forth allour responsibilities regarding your Genie product.There areno other

expresswarranties.
Stateand province rights:This warranty givesyou specificlegal rights,and you

mayalso have other rights which vary from stateto state and province to
province.

How to get warranty service:

To obtain warranty servicefor your Genie product, you must provide proof of
the date and placeof purchaseof the product.

1.Do-It=Yourself-Service.
Callthe Genie CustomerServicetoll free at 1.800.354.3643to speak in

person to atrained Genierepresentative for assistancein diagnosing the
problem and arranging to supply you with the required parts for do-it-

yourself repairs.Trained servicerepresentatives areavailable Monday-Friday,
8:00a.rn.- 9:00 p.m.,EasternTime,and on Saturday,10:00a.m.to 7:00 p.rn,

EasternTime (subject to holidays)You may alsoget the information you
needat www.geniecompony.com.

2,Service From Authorized Dealers.

YoualsomayobtainwarrantyservicefromGenieauthorizeddealersbycallingthe
GenieCustomerServiceat1.800.354.3643or byvisitingw_geniecomporry.com

beforeschedulingwarrantyservice.Ifwarrantyserviceisprovidedbyanauthorized

dealer,Geniewilt provideallrequiredpartsunderwarrantyat nochargetoyou,but
thedealersareindependentbusinesspeopleandmayrenderabenchor servicecall

chargeforthek services.Geniewill notreimburseyouor otherwisebe responsiblefor
thosecharges.

Wesuggestthat youretainyouroriginalpackingmaterialinthe eventwechooseto

repairor replaceyourGenieProductandrequestthat you shipit to us.Besureto

includeyourname,address,telephonenumber,proofofdateandplaceofpurchase
andadescriptionof theoperatingproblem.Afterrepairingor replacing,yourGenie

product,wewill shipitto yourhomeatnocostto youfor partsandlabor,butyouwill
haveto payaminimumof$5.00for shippingandhandlingcharges.

Yourchoiceofeitheroneofthe above-describedserviceoptionsisyourexclusive

remedyunderthis warranty.

What this warranty does not cover:

Thiswarrantydoesnot coverbatteries(whichareconsideredreplaceableparts),

installation,commercialuse,defectsresultingfromaccidents,damagewhilein transitto
ourservicelocationor damageresultingfromalterations,misuseorabuse,lackof proper

maintenance,unauthorizedrepairormodificationofthe product,affixingofany
attachmentnotprovidedwiththe product,programmingof the RemoteControl

Devices,Safe-T-Beam®adjustment/cleaning,staplesthroughwiring,pinchedor broken

wires,Carriagedisengaged,ForceContro!adjustments,doorout of balance,broken

springsorcables,poweroutages,useof extensioncords,missingordamagedpartson
discounted,clearanced,finalsaleortaped cartons,phantomoperations(laborisnot

coveredif Openerisfunctioning properlywhiletechnicianisin garage),fire,flood,or
actsof God,or otherfailureto followtheOwner'sManual

Pleasenote the following information,soit is available if you
need to call us.

Date Purchased / /
Serial Number

Operator Model
Remote Control Model

Model Number and
Serial Number are

located on front panel
inside the lens,

jj_

}

/

./

j_

WK YR P [

27 94 4 H

Serial/Mfg No.

Pleasekeep original or photocopy ofyour sales receipt

with this manual for future reference should service

ever be requiredo

INCLUDEDIN THIS PACKAGE

Manual 1)Warranty Information

2) Pre Installation Checklist to be reviewed prior
to any assembly or installation

3) Necessary Adjustments

4) Programming Remote Devices

5) Maintenance and Troubleshooting

6)PartsExplosions

7)AccessoryOrderForm

8) Door Opener Association Safety and
Maintenance Brochure (DASMA)

9) Entrapment Warning Label =To be Adhered in

close proximity to wall control

Poster 1) Pictorial and step by step opener assembly

instructions

2) Pictorial and step by step opener installation
instructions

iT IS CRITICAL THAT ALL SAFETY WARNINGS

MARKED CLEARLY [N BOTH THE MANUAL

AND POSTER ARE READ, UNDERSTOOD AND

FOLLOWED.

Visit Our Website at: www.geniecompany.com

FORANSWERS,"CALL 1,800,354,3643

SAVETHESE INSTRUCTIONS

2 For Help, call 1=8OO-35-GENIE or visit www.geniecompanyocom

OVERVIEW OF POTENTIAL HAZARDS

Overhead doors arelarge,heavy objects that movewith the help ofsprings under high tension and electric motors. Sincemoving objects, springsunder
tension,and electricmotors can causeinjuries,your safetyand the safetyof othersdepend onyou reading the information in this manual. Ifyou have

questions or do not understand the information presented, callTheGenie Company.oryour localGenieDistributor.

Hnthis section, and those that follow, the words Danger, Warning and Caution are used to emphasize important safety
information. The word:

_, DANGER; indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
A WARNING; indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
A CAUTION; indicates a potentially hazardous situation which, if not avoided, may result in injury or property damage.

The word NOTE is used to indicate important steps to be followed or important considerations.

POTENTIALHAZARD

MOVINGDOOR

ELECTRICALSHOCK

HIGHSPRINGTENSION

EFFECT

WARNING:

Could result in death

or serious injury.

WARNING:

Could result in death

or serious injury.

WARNING:

Could result in death

or serious iniury.

Keep people clear of opening while door is moving.

oDo Not allow children to play with the door operator.

Do Not operate a door that jams or one that has a broken spring.

oTurn off power before removing operator cover.
oWhen replacing cover, make sure wires are not pinched or near

mowng parts.

oOperator must be properly grounded.

oDo Not try to remove, repair or adjust springs or anything to

which door spring parts are fastened, such as, wood blocks,
steel brackets, cables or other like items,

oRepairs and adjustments must be made by a trained door
system technician using proper tools and instructions,

MPORTANT INSTALLATION
NSTRUCTIONS

zLWARNING:

TO REDUCETHERISKOF SEVEREINJURYOR DEATH:

1 READAND FOLLOW ALL SAFETY.INSTALLATIONAND

OPERATIONINSTRUCTIONS.If you have any
questions or do not understand an instruction, call

your authorized Genie installation professional.

2 Do Not install operator on an improperly balanced

door. Animproperly balanceddoor couN cause

severe injury. Repairs and adjustments to cables,
spring assembly, and other Hardware must be made

by a trained service person using proper tools and
instructions.

3 Remove all ropes, and disable all locks connected to

the door before installing operator.

4 tnstall door operator 7 feet or more above the floor.

Mount the emergency release knob 6 feet above

the floor.

5 Oo Not connect the operator to the source of power

until instructed to do so.

5 Locate the control button:

[ Within sight of door,

At a minimum height of,5 feet so small children
cannot reach it_

, Away from all moving parts of the door.

7 Install the entrapment WARNING labet next to the

wal button or console. Install the emergency release

tag on, or next to, the emergency release

8 The operator must reverse when the door contacts a

1-1/2 inch high object on the floor at the, cen!er of

the doorway[Thisisabout the sizeof a2 x 4 board

laid flat.

PREVENTION

SAFETY FEATURES

Safe-T-Beam ® (STB) Non-Contact Reversing System
Places an invisible beam across door opening, that reverses

the door during down travel to the fully open position if

anything passes through beam.
Safe-T-Reverse ® Contact Reversing System

Automatically stops and reverses a closing door within 2
seconds of contact with an object.

Safe-T-Stop ® Timed Reversed System
Automatically opens a closing door, if door does not close

within 30 seconds,
ForceGuard ® Control

Used to set the force required for opening and closing
door. For maximum safety, set the minimum force required

to fully open and close door.

Automatic Lighting System
Light bulbs up to 60 Watts max., used for safer entries and

exits, The lights turn on when door isactivated and
automatically turn off 4,5 minutes later.

Manual Emergency Release
Allows the garage door to be opened or closed manually

for emergencies or maintenance,

For Help, ca!l 1-800-35-GENIE or visit wwwogeniecompany,¢ora 3

PRE-INSTALLATiON CHECKUST

This Opener includes parts and supplies needed to install in most
garagesand connect to most garage doors. There aremany variations

of garages and garage doors, A few additional parts and supplies may

be needed to install Opener into your garage and connect to your

garage door. While checking items listed below, note any additional

items you will need,

Tools used in this section:

12'+Tape Measure • Pendl • Ladder • Level

Check following items before assembling Opener:

CHECK DOOR CONDiTiON AND

THICKNESS

Checkcondition of vertical stile in center of door, and its connection to
door's top and bottom beams. (Figure 2)

A If door frame isnailed together and not a solid connection, door
frame must be braced or reinforced before installing Opener,

B If door is'lightweight" (made with frame and skin- not solid),
door (including door frame) must be braced or reinforced before

installing Opener.
C Adoor opener reinforcement bracket may also be needed to

connect garage door to Opener's Door Bracket. This Opener is
designed for instalIation on a proper{y braced sectional door or

solidly braced one-piece door.
D Contact your Genie Factory Authorized Dealer or dealer of your

garage door for any necessarybracing and a door opener
reinforcement bracket (if needed) before proceeding.

E If you haveawooden door, measuredoor's thickness. If your door
islessthan 2"thick, brace door or useshorter Door Bracket Lag Screws

(1/4" x I-I/4" - not included)

SECTIONAL DOOR, TORSION SPRINGS SECTIONAL DOOR, EXTENSION SPRINGS

J'_;:>" Extension

Center "::::-_] :: I]

ONE-PIECE DOOR, TRACKLESS

Header Area

q_:]]

Center Stile

Figure 2 Note DoorType

MEASUREGARAGEDoor HBGHT

A

Measuredoor height (floor to top of door) using atape measure.

B

This new GarageDoorOpener isdesigned for doors up to and

including 7'6" tail.Ifdoor height is 7'6" or lesscontinue to CheckStep 4.
C Ifdoor height is8'-0'_you need a Rail Extension Kit.(Figure 3).

(SeeAccessoriesOrder Form,Page14).
D Ifthe door height istaller than 8'-0",the opener you purchased is

the wrong version.Contact your Customer ServiceRepresentative
at 1-800-354-3643.

E×,eos oofor

8"door

@m-- _ ---e

l__ Figure 3 Rail Extension Kit

CHECK DOOR HEADER AREA

CHECK GARAGE DOOR
ALIGNMENT_ OPERATION_

AND BALANCE

A Raisedoor,check alignment and seeif it moves freely (Figure 1). If
door appearsout of alignment, binds, ordoes not move smoothly,

contact a GenieFactory Authorized Dealerordealer of your garage
door for repairsand adjustments to door mechanism,

B Raisedoor to 3' - 4' above ground and carefully let go, Door
should stay stationary. Slight movement is acceptable, More than

slight movement means door is out of balance, Contact aGenie
FactoryAuthorized Dealer or dealer of your garage

door for repairsand adjustments to door mechanism,

KEEPFEET CLEAR OF DOOR

Sectional _ _q--_j'_ One-Piece
Door _ - Door

Figure 1 Checking door balance

C Checkdoor type. Make anote of whether it isa sectional or aone-

)iecedoor for reference later (Figure 2).

The header is a heavily reinforced section of the wall just
above the top of the garage door opening.

A Findvertical center line of door and header:

Closedoor.

Measuredoor width at top.
Marka point atcenter of door and on header directly

above door. Drawa center line to connect points.

B FindHeaderBracket mounting height (Figure 4): (Donot attach
Header Bracket).

Raisedoor,watching top edge of door and stop door

when its edge reaches its highest point.

Measuredistance ("H") from top edge of door to floor.

Forsectional doors, add 2-1/2" to "H': Marka point

on center line. Bottom of HeaderBracketwiII be
installed here.

Forone-piece doors, add 6" to'H': Mark this point on

center line. Bottom of Header BracketwiII be
installed here.

SECTIONAL DOOR ONE-PIECE DOOR

H+24/2"_ _ H+d"

/ 7

HEADER _IEADER

Ifyour door Sticks,binds,or isout of balance,have it adjusted

bya Genie Factory Authorized Dealer. Door springs,cables,
pulleys, brackets and associatedhardware are under extreme
tension and can Causeserious injury or death.

Figure 4 Find Highest Point of Trave[

4 For Help, call 1-800-35-GENIE or visit www, geniecompanyocom

o Foralltypesand stylesof doors:

- ff the ceiling ,inyour garage is so low that there is
not at least a 3 space above the Header Bracket

mountingpolnt, contact a Genie Factory

AuthorizedDealer.

If a door spring isin the way, place the Header Bracket

above the spring. Do Not move the door spring.

Perforated Straps

FiNiSHEDCEILINGS

Locateceiling joists or trussesusing
astud finder or similar device.

Attach angle iron(not included) to

joistsor trussesthrough finish

material using Lag Screws.

Door springsareunder extremely hi

should be handled ONLY by a trained professional. I

C Checkwall for a stud ora solid header at your mark: (Ifchecking a

finished waJi,a stud finder may be helpful).

, Iflocation isabove Header,a 2" x 6" board must be

screwedto studs beside your mark with at least two Lag
Screwsand Flat W'ashers(not provided).

Transferyour markto new mounting board.

CHECK POWER HEAD

MOUNTING AREA

Check ceiling or space above where Opener Power Head will be

mounted (Figure 5): There must be a 120Volt grounded outlet or

wiring box within 3 feet of Power Head.

outlet

(7'-6"door

Figure6B

CHECK CEmLmNG FOR GROUNDED

PowER SOURCE

A Checkthat there is a 15Amp 120Volt grounded electrical
outlet or grounded permanent wiring box (per building code)

within 3'of Opener Power Head:Figure 5

• If not,an outlet or wiring box must be installed. Contact
alicensed electrician for installation.

• If building codes require permanent wiring, Power Head
must be partially disassembled to install appropriate

wiring in placeof PowerCord. (SeeAssemblyand
Installation Poster.)

Permanent wiring must be installed by a Licensed
Emectri¢ian. Not all Genie Factory Authorized Dealers

are Licensed Electrician's. Contact someone who isa
Licensed Electrician.

WARNING •

Do Not use an extension cord! Extension cords can

De Net use portable generator! This product is
designed to operate using standard house current.De

Not use alternate power supplies,

0

Door Center Line

Figure 5 Check Power Head location

A The measurements above aretaken from the garagedoor
centerJinetoward the rear of the garage.

B Findlocation of ceiling joist or truss above where Opener Power
Headwill be and estimate type and quantity of materials needed for

your installation (Figure 5A & B).

MOUNTING EXAMPLES

Perforated Angle Iron Conduit

Figure5A

OPENCEILINGSStrapsand angle iron may attach directly to joists
or trusses.

For HeJp, can 1-800-35-GENIE or visit www,geniecompany,¢om

Wood

MOUNTmNG BRACKET LOCATmON

Check for wood garage frame, jamb, or masonry at mounting

[ocation (6" above floor) with attachment tabs facing away

from garage door (Figure 7L
A If you cannot mount Safe-T-Beam_ Mounting Bracket to

wood frame:

Concrete screws and concrete anchors (not incHuded)

must be used to mount Brackets on masonry with

attachment tabs facing away from garage door.

Source

Sensor .,d_-,

Safe-T-Beam® _ Top of

Mounting Brack_/_ !.. Bracket @'above

, _-

Figure,Mount,ng

Safe_T_Beam® _ floor
Components