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General Motors
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Escalade 2021
User Manual
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General Motors Escalade 2021 User Manual

2021
Escalade
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Keys, Doors, and Windows . . . . . . . . . . 6
Seats and Restraints . . . . . . . . . . . . . . . 39
Storage . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . 96
Instruments and Controls . . . . . . . . 102
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Infotainment System . . . . . . . . . . . . . 152
Climate Controls . . . . . . . . . . . . . . . . . . 216
Driving and Operating . . . . . . . . . . . . 225
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 353
Service and Maintenance . . . . . . . . . 432
Technical Data . . . . . . . .. . . . . . . . . . . . 445
Customer Information . . . . . . . . . . . . 448
Reporting Safety Defects . . . . . . . . . 458
OnStar ..... . . . . . . . . . . . . . . . . . . . . . . . . . 461
Connected Services . . . . . . . . . . . . . . . 466
Index . . . . . . . . . . . . . . . . . . . . . . . . 469

Introduction

The names, logos, emblems, slogans, vehicle model names, and vehicle body designs appearing in this manual including, but not limited to, GM, the GM logo, CADILLAC, the CADILLAC Emblem, and ESCALADE are trademarks and/or service marks of General Motors LLC, its subsidiaries, affiliates, or licensors.
For vehicles first sold in Canada, substitute the name “General Motors of Canada Company” for Cadillac Motor Car Division wherever it appears in this manual.
This manual describes features that may or may not be on the vehicle because of optional equipment that was not purchased on the vehicle,
model variants, country specifications, features/applications that may not be available in your region, or changes subsequent to the printing of this owner’s manual.
If the vehicle has the Duramax diesel engine, see the Duramax diesel supplement for additional and specific information on this engine.
Refer to the purchase documentation relating to your specific vehicle to confirm the features.
Keep this manual in the vehicle for quick reference.
Litho in U.S.A. Part No. 84266974 A First Printing
©
2020 General Motors LLC. All Rights Reserved.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
2 INTRODUCTION
Canadian Vehicle Owners
A French language manual can be obtained from your dealer, at www.helminc.com, or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l'adresse suivante:
Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170 USA
Using this Manual
To quickly locate information about the vehicle, use the Index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found.
Danger, Warning, and Caution
Warning messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them.
Danger
{
Danger indicates a hazard with a high level of risk which will result in serious injury or death.
Warning
{
Warning indicates a hazard that could result in injury or death.
Caution
Caution indicates a hazard that could result in property or vehicle damage.
A circle with a slash through it is a safety symbol which means “Do not,” “Do not do this,” or “Do not let this happen.”
Symbols
The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a specific component, control, message, gauge, or indicator.
M : Shown when the owner’s manual
has additional instructions or information.
* : Shown when the service manual
has additional instructions or information.
0 : Shown when there is more
information on another page — “see page.”
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
Vehicle Symbol Chart
Here are some additional symbols that may be found on the vehicle and what they mean. See the features in this manual for information.
u : Air Conditioning System
G : Air Conditioning Refrigerant Oil
9 : Airbag Readiness Light
! : Antilock Brake System (ABS) $ : Brake System Warning Light
9 : Dispose of Used Components
Properly
P : Do Not Apply High Pressure
Water
B : Engine Coolant Temperature _ : Flame/Fire Prohibited
H : Flammable
[ : For ward Collision Alert R : Fuse Block Cover Lock Location + : Fuses
j : ISOFIX/LATCH System Child
Restraints
Q : Keep Fuse Block Covers Properly
Installed
| : Lane Change Alert @ : Lane Departure Warning A : Lane Keep Assist
* : Malfunction Indicator Lamp : : Oil Pressure
X : Park Assist
~ : Pedestrian Ahead Indicator
O : Power
INTRODUCTION 3
7 : Rear Cross Traffic Alert
I : Registered Technician
/ : Remote Vehicle Start
> : Seat Belt Reminders
I : Side Blind Zone Alert
h : Stop/Start
7 : Tire Pressure Monitor
d : Traction Control/StabiliTrak/
Electronic Stability Control (ESC)
a : Under Pressure V : Vehicle Ahead Indicator
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
4 INTRODUCTION
Instrument Panel Overview
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
1. Driver Information Center (DIC) 0 127.
2. Air Vents 0 221.
3. Turn Signal Lever. See Turn and
Lane-Change Signals 0 148. Exterior Lamp Controls 0 144.
4. Tap Shift Controls (If Equipped). See Manual Mode 0 251.
5. Instrument Cluster 0 113.
6. Driver Monitoring Camera. See Super Cruise 0 278 (If Equipped).
7. Windshield Wiper/Washer 0 104. Rear Window Wiper/Washer 0 106.
8. Infotainment. See Overview 0 153.
9. Light Sensor. See Automatic Headlamp System 0 147.
10. Dual Automatic Climate Control
System 0 216. Heated and Ventilated Front Seats
0 47 (If Equipped).
11. USB Ports . See USB Port 0 163.
12. Storage Compartment.
13. Infotainment Controls. See
Overview 0 153.
14. Hazard Warning Flashers 0 148.
15. Wireless Charging 0 110.
16. Shift Lever. See Automatic Transmission 0 247.
17. Automatic Vehicle Hold (AVH) 0 259. Stop/Start Disable Button. See
Stop/Start System 0 243. Lane Keep Assist (LKA) 0 316 (If
Equipped).
18. ENGINE START/STOP Button. See Ignition Positions 0 241.
19. Steering Wheel Controls 0 103.
20. Horn 0 103.
21. Steering Column Adjustment. See Steering Wheel Adjustment 0 103.
22. Hood Release. See Hood 0 356.
23. Cruise Control 0 267 (If Equipped).
Adaptive Cruise Control (Advanced) 0 269 (If Equipped).
Super Cruise 0 278 (If Equipped). Forward Collision Alert (FCA) System
0 305 (If Equipped). Heated Steering Wheel 0 103 (If
Equipped).
24. Instrument Panel Illumination Control 0 149.
INTRODUCTION 5
25. Data Link Connector (DLC) (Out of
View). See Malfunction Indicator Lamp (Check Engine Light) 0 118.
26. Trailer Brake Control. See Towing Equipment 0 330 (If Equipped).
27. Electric Parking Brake 0 257.
28. Four-Wheel Drive 0 253 (If Equipped).
Four Corner Air Suspension System 0 264 (If Equipped).
Driver Mode Control 0 262
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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6 KEYS, DOORS, AND WINDOWS

Keys, Doors, and Windows

Keys and Locks

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Remote Keyless Entry (RKE)
System Operation . . . . . . . . . . . . . . . . . 7
Remote Vehicle Start . . . . . .. . . . . . . . 14
Door Locks . . . . . . . . . . . . ... . . . . . . . . . . 15
Power Door Locks . . . . . . . . . . . . . . . . . 18
Delayed Locking . . . . . . . .. . . . . . . . . . . 18
Automatic Door Locks . . . . . . . . . . . . 18
Lockout Protection . . . . . . . . . . . . . . . . 19
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . 19
Doors
Liftgate . . . . . . . . . . . . . . . ... . . . . . . . . . . . 20
Power Assist Steps . . . . . . . . . . . . . . . . . 27
Vehicle Security
Vehicle Security .......... . . . . . . . . . . 27
Vehicle Alarm System . . . . . . . . . . . . . 27
Steering Column Lock . . . . . . ... . . . . 29
Immobilizer ..... . . . . . . . . . . .. . . . . . . . 30
Immobilizer Operation . . . . . . . . . . . . 30
Exterior Mirrors
Convex Mirrors . . . . . . . . . . . . . . . . . . . . 30
Power Mirrors . . . . . . . . . . . . . . . . . . . . . . 31
Folding Mirrors . . . . . . . . . . . . . . . . . . . . 31
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . 32
Automatic Dimming Mirror . . .. . . . 32
Reverse Tilt Mirrors . . . . . . . . . . . . . . . 32
Interior Mirrors
Interior Rearview Mirrors . . . . . . . . . 33
Automatic Dimming Rearview
Mirror . . . . . . . . ....... . . . . . . . . . . . . . . 33
Rear Camera Mirror .... . . . . . . . . . . . 33
Windows
Windows . . . . . . . . . . .. . . . . . . . . . . . . . .. 35
Power Windows . . . . . . . . . . . . . . . . . . . . 35
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Keys and Locks
Keys
Warning
{
Leaving children in a vehicle with a remote key is dangerous and children or others could be seriously injured or killed. They could operate the power windows or other controls or make the vehicle move. The windows will function with the remote key in the vehicle, and children or others could be caught in the path of a closing window. Do not leave children in a vehicle with a remote key.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
To remove the mechanical key, press the button near the bottom of the remote key, and pull the mechanical key out. Never pull the mechanical key out without pressing the button.
If it becomes difficult to turn a key, inspect the key blade for debris. Periodically clean with a brush or pick.
See your dealer if a replacement key or additional key is needed.
The mechanical key inside the remote key can be used for all locks.
Contact Roadside Service if locked out of the vehicle. See Roadside Service 0 452.
KEYS, DOORS, AND WINDOWS 7
With an active OnStar or connected service plan, an OnStar Advisor may remotely unlock the vehicle. See OnStar Overview 0 461.
Remote Keyless Entry (RKE) System
See Radio Frequency Statement 0 457.
If there is a decrease in the remote key operating range:
.
Check the distance. The remote key may be too far from the vehicle.
.
Check the location. Other vehicles or objects may be blocking the signal.
.
Check the remote key’s battery. See “Battery Replacement” later in this
section.
.
If the remote key is still not working correctly, see your dealer or a qualified technician for service.
Remote Keyless Entry (RKE) System Operation
The Keyless Access system allows for vehicle entry when the remote key is within 1 m (3 ft). See “Keyless Access Operation” later in this section.
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8 KEYS, DOORS, AND WINDOWS
The remote key functions may work up to 60 m (197 ft) away from the vehicle.
Other conditions can affect the performance of the remote key. See
Remote Keyless Entry (RKE) System
0 7.
Pressing See Vehicle Alarm System 0 27.
If equipped with auto mirror folding, pressing and holding one second will fold the mirrors,
if enabled. See Vehicle Personalization 0 133.
Q arms the alarm system.
K : Press once to unlock the driver
door and the fuel door. If again within three seconds, all remaining doors unlock. The interior lamps may come on and stay on for 20 seconds or until the ignition is turned on.
If enabled, the turn signal lamps flash twice to indicate unlocking has occurred. If enabled, the exterior lamps may turn on. See Vehicle
Q : Press to lock all doors.
If enabled, the turn signal lamps flash once on the second press to indicate locking has occurred. If enabled, the
horn chirps when within three seconds. See Vehicle Personalization 0 133.
Q is pressed again
Personalization 0 133.
Pressing the alarm system. See Vehicle Alarm System 0 27.
If equipped with auto mirror folding, pressing and holding one second will unfold the mirrors,
if enabled. See Vehicle Personalization 0 133.
K on the remote key disarms
Q for
K is pressed
K for
If equipped with the remote window open feature, press and hold remote key for about three seconds to
open all windows. If equipped with the remote window close feature,
press and hold three seconds to close all windows. The vehicle must be off and the remote window operation feature must be enabled. See Vehicle Personalization 0 133.
Q for about
K on the
b : Press twice to open or close the
liftgate. Press once to stop the liftgate from moving.
c : Press twice to open the liftglass. 7 : Press and release to initiate
vehicle locate. The turn signal lamps flash and the horn sounds three times.
Press and hold three seconds to activate the panic alarm. The turn signal lamps flash and the horn sounds repeatedly for 30 seconds. The alarm turns off when
the ignition is turned on or pressed again. The ignition must be off for the panic alarm to work.
7 for more than
7 is
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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S : Press S twice to start the engine
from outside the vehicle using the remote key. See Remote Vehicle Start 0 14.
Keyless Access Operation
The Keyless Access system allows for doors and the liftgate to be accessed without removing the remote key from your pocket, purse, briefcase, etc. The remote key must be within 1 m (3 ft) of the liftgate or door being opened. If the vehicle has this feature, there will be a button on the outside door handles.
Keyless Access can be programmed to unlock all doors on the first door handle press from the driver door button. Keyless unlocking can be turned off. See Vehicle Personalization 0 133.
If equipped with memory seats, remote keys 1 and 2 are linked to seating positions of memory 1 or 2. See Memory Seats 0 44.
Keyless Unlocking/Locking from the Driver Door
Driver Door Unlock Touchpad Shown,
Passenger Similar
When the doors are locked and the remote key is within 1 m (3 ft) of the door handle, touching the driver door handle inside touchpad will unlock the driver door. Touching the driver door handle outside sensor will lock the doors.
KEYS, DOORS, AND WINDOWS 9
Driver Door Lock Sensor Shown,
Passenger Similar
If equipped with remote folding mirror, touching the driver door handle sensor may fold and unfold the mirrors. See Folding Mirrors 0 31.
Keyless Unlocking/Locking from the Passenger Doors
When the doors are locked and the remote key is within 1 m (3 ft) of the door handle, touching the door handle inside touchpad of the passenger door will unlock all doors. Touching the door handle outside sensor will lock the doors.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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10 KEYS, DOORS, AND WINDOWS
Disable/Enable Keyless Unlocking of Exterior Door Handles and Liftgate
If equipped, keyless unlocking of the exterior door handles and liftgate can be disabled and enabled.
Disabling Keyless Unlocking:
With the vehicle off, press and hold and K on the remote key at the same
time for approximately four seconds. The turn signal lamps will flash four times quickly to indicate access is disabled. Using any exterior handle to unlock the doors or open the liftgate will cause the turn signal lamps to flash four times quickly, indicating access is disabled. If disabled, disarm the alarm system before starting the vehicle.
Disabling Keyless Unlocking may also be configured under Vehicle Personalization. See Vehicle Personalization 0 133.
Enabling Keyless Unlocking:
With the vehicle off, press and hold and K on the remote key at the same
time for approximately four seconds. The turn signal lamps will flash twice quickly to indicate access is enabled.
Enabling Keyless Unlocking may also
Q
be configured under Vehicle Personalization. See Vehicle Personalization 0 133.
Passive Locking
The Keyless Access system will lock the vehicle several seconds after all doors are closed, if the vehicle is off and at least one remote key has been removed or none remain in the vehicle.
If equipped, the fuel door will also lock.
If other electronic devices interfere with the remote key signal, the vehicle may not detect the remote key inside the vehicle. If passive locking is enabled, the doors may lock with the remote key inside the vehicle. Do not leave the remote key in an unattended vehicle.
To customize the doors to automatically lock when exiting the
Q
vehicle, see Vehicle Personalization 0 133.
If equipped with remote folding mirror, passive locking may fold and unfold the mirrors. See Folding Mirrors 0 31.
Temporary Disable of Passive Locking
Temporarily disable passive locking by pressing and holding
interior door switch with a door open for at least four seconds, or until three chimes are heard. Passive locking will
then remain disabled until interior door is pressed, or until the vehicle is turned on.
Remote Left In Vehicle Alert
When the vehicle is turned off and a remote key is left in the vehicle, the horn will chirp three times after all doors are closed. To turn on or off see Vehicle Personalization 0 133.
K on the
Q on the
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Remote No Longer in Vehicle Alert
If the vehicle is on with a door open, and then all doors are closed, the vehicle will check for remote keys inside. If a remote key is not detected, the Driver Information Center (DIC) will display NO REMOTE DETECTED and the horn will chirp three times. This occurs only once each time the vehicle is driven. To turn on or off see Vehicle Personalization 0 133.
Keyless Liftgate Opening
Press the touchpad on the underside of the liftgate handle to open the liftgate when all doors are unlocked, or when the remote key is within 1 m (3 ft).
Keyless Liftglass Opening
Press the exterior liftglass button to open the liftglass when all doors are unlocked, or when the remote key is within 1 m (3 ft).
See Liftgate 0 20.
Mechanical Key Access
To access a vehicle with a weak remote key battery, see Door Locks 0 15.
Programming Remote Keys to the Vehicle
Only remote keys programmed to the vehicle will work. If a remote key is lost or stolen, a replacement can be purchased and programmed through your dealer. The vehicle can be reprogrammed so that lost or stolen remote keys no longer work. Each vehicle can have up to eight remote keys matched to it.
Programming with Recognized Remote Keys
A new key can be programmed to the vehicle when there are two recognized keys.
To program, the vehicle must be in RUN and all remote keys, both currently recognized and new, must be with you.
1. Place the two recognized remote keys on the passenger seat.
2. Scroll to the DIC menu to "Remote Key Learn" menu and select.
The DIC displays READY FOR REMOTE #3, 4, 5, ETC.
KEYS, DOORS, AND WINDOWS 11
3. Place the new remote key into the front cupholder.
4. Press ENGINE START/STOP. When the remote key is learned, the DIC display will show that it is ready to program the next remote key.
5. Remove the remote key from the front cupholder and press on the remote key.
To program additional remote keys, repeat Steps 3–5.
When all additional remote keys are programmed, press and hold ENGINE START/STOP for approximately 12 seconds to exit programming mode.
K or Q
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12 KEYS, DOORS, AND WINDOWS
Programming without Recognized Remote Keys
If two currently recognized remote keys are not available, see your dealer to program new remote keys.
Starting the Vehicle with a Low Remote Key Battery
If the remote key battery is weak or if there is interference with the signal, the DIC may display NO REMOTE DETECTED or NO REMOTE KEY WAS DETECTED PLACE KEY IN TRANSMITTER POCKET THEN START YOUR VEHICLE when starting the vehicle.
To start the vehicle:
1. Place the remote key into the front cupholder.
2. With the vehicle in P (Park) or N (Neutral) press the brake pedal and ENGINE START/STOP.
Replace the remote key battery as soon as possible.
Battery Replacement
Warning
{
Never allow children to play with the remote key. The remote key contains a small battery, which can
(Continued)
Warning (Continued)
be a choking hazard. If swallowed, internal burns can occur, resulting in severe injury or death. Seek medical attention immediately if a battery is swallowed.
Warning
{
To avoid personal injury, do not touch metal surfaces on the remote key when it has been exposed to extreme heat. These surfaces can be hot to the touch at temperatures above 59 °C (138 °F).
Caution
When replacing the battery, do not touch any of the circuitry on the remote key. Static from your body could damage the remote key.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Caution
Always replace the battery with the correct type. Replacing the battery with an incorrect type could potentially create a risk of battery explosion. Dispose of used batteries according to instructions and local laws. Do not attempt to burn, crush, or cut the used batter y, and avoid exposing the battery to environments with extremely low air pressures or high temperatures.
Replace the battery in the remote key soon if the DIC displays REPLACE BATTERY IN REMOTE KEY.
To replace the battery:
1. Press the button on the side of the remote key and pull the mechanical key out. Never pull the mechanical key out without pressing the button.
KEYS, DOORS, AND WINDOWS 13
2. With the mechanical key removed, insert a f lat, thin object in the center of the remote key to separate and remove the back cover.
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14 KEYS, DOORS, AND WINDOWS
The climate control system will use the previous settings during a remote start. The rear window defogger may come on during remote start based on cold ambient conditions. The rear defog indicator light does not come on during remote start.
If equipped, the heated and ventilated front seats may also come on when the vehicle personalization setting is enabled. See Heated and Ventilated Front Seats 0 47.
3. Lift the battery with a flat object.
4. Remove the battery.
5. Insert the new battery, positive side toward the back cover. Replace with a CR2032 or equivalent battery.
6. Push together the remote key.
7. Reinsert the mechanical key.
Remote Vehicle Start
This feature allows the engine to be started from outside the vehicle.
S : This button on the remote key is
for remote start.
If equipped with a remote start heated steering wheel, it may come on during a remote start. See Heated Steering Wheel 0 103.
Laws in some local communities may restrict the use of remote starters. For example, some laws may require a person using remote start to have the vehicle in view. Check local regulations for any requirements.
If your vehicle is low on fuel, do not use the remote start feature. The vehicle may run out of fuel.
The remote key range may be shorter while the vehicle is running.
Other conditions can affect the performance of the remote key. See
Remote Keyless Entry (RKE) System
0 7.
You are allowed multiple starts totaling 30 minutes of engine run time. The maximum run time of a single start is 15 minutes, and it will shut off automatically. You could do three 10 minute starts, if you manually shut off after 10 minutes. The last 10 minute start would shut off automatically as your total 30 minutes will have been used.
Starting the Engine Using Remote Start
1. Press
2. The engine will shut off after
S twice on the remote key.
The turn signal lamps will flash. The lamps flash to confirm the request to remote start the vehicle has been received. During the remote start, the doors will be locked and the parking lamps will remain on as long as the engine is running.
15 minutes or after the remainder of the 30 minute total running time is used, unless you stop the
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remote start before engine running has completed or the vehicle is turned on.
3. Press the brake pedal and turn the ignition on to drive the vehicle.
Additional Engine Run Time
Remote start can be used for up to 30 minutes of total engine run time.
After two remote starts of 15 minutes, or multiple shorter time starts totaling 30 minutes have been used, the vehicle must be started and then turned off before the remote start can be used again.
Canceling a Remote Start
To cancel a remote start, do any of the following:
.
Press S once. The parking lamps
Conditions in Which Remote Start Will Not Work
The remote start will not operate if any of the following occur:
.
The ignition is in any mode other than off.
.
A remote key is in the vehicle.
.
The hood is not closed.
.
The hazard warning flashers are on.
.
There is an emission control system malfunction.
.
The engine coolant temperature is too high.
.
The oil pressure is low.
.
The 30 minutes of engine run time have been used.
.
The vehicle is not in P (Park).
Door Locks
will turn off.
.
Turn on the hazard warning flashers.
.
Turn the vehicle on and then back off.
Warning
{
Unlocked doors can be dangerous.
.
Passengers, especially children, can easily open the doors and fall out of a moving vehicle. The doors can be unlocked and
(Continued)
KEYS, DOORS, AND WINDOWS 15
Warning (Continued)
opened while the vehicle is moving. The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked. So, all passengers should wear seat belts properly and the doors should be locked whenever the vehicle is driven.
.
Young children who get into unlocked vehicles may be unable to get out. A child can be overcome by extreme heat and can suffer permanent injuries or even death from heat stroke. Always lock the vehicle whenever leaving it.
.
Outsiders can easily enter through an unlocked door when you slow down or stop the vehicle. Locking the doors can help prevent this from happening.
To lock or unlock the doors from inside the vehicle:
.
Press Q or K on a power door lock switch.
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16 KEYS, DOORS, AND WINDOWS
.
Pull the front door handle once to unlock and open it. Pull the rear door handle once to unlock it and again to open it.
To lock or unlock the doors from outside the vehicle:
.
Press Q or K on the remote key.
.
Use the mechanical key in the driver door. The key cylinder is covered by a cap. See “Driver Door Key Lock Cylinder Access” later in this section.
Keyless Access
The remote key must be within 1 m (3 ft) of the liftgate or door being opened or locked. To unlock and open any door, press the touchpad on the inside grip area of the outside door handle. Touch the sensor on the front outside door handle to lock. See
“Keyless Access Operation” in Remote Keyless Entry (RKE) System Operation 0 7.
Driver Door Key Lock Cylinder Access (In Case of Dead Battery)
To access the driver door key lock cylinder and unlatch the door:
1. Remove the mechanical key from the remote key.
2. Insert the mechanical key into the slot at the bottom of the handle and push upward all the way until the cover frees. Do not pry or pull on the key.
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3. Remove the cover.
5. Turn the mechanical key clockwise until it stops.
6. Slowly turn the mechanical key counterclockwise while pulling the handle to unlatch the door.
7. Repeat steps 4 and 5 if the door does not fully open.
To replace the cap:
1. Align the top edge of the cover to the handle.
KEYS, DOORS, AND WINDOWS 17
Free-Turning Locks
The door key lock cylinder turns freely when either the wrong mechanical key is used, or the correct mechanical key is not fully inserted. The free-turning door lock feature prevents the lock from being forced open. To reset the lock, turn it to the vertical position with the correct mechanical key fully inserted. Remove the mechanical key and insert it again. If this does not reset the lock, turn the mechanical key halfway around in the cylinder and repeat the reset procedure.
Soft-Close Doors
Warning
{
You or others could be injured if caught in the path of a closing door. Make sure the area is clear when using the automatic soft-close feature.
2. Turn downward to snap cover into position.
4. Insert the mechanical key in the cylinder.
3. Check to ensure cap is fully seated.
If equipped, to close any door, push gently until the power latch feature activates. The door will close the rest of the way and latch automatically.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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18 KEYS, DOORS, AND WINDOWS
Power Door Locks
Press Q or K on the remote key. See
Remote Keyless Entry (RKE) System Operation 0 7.
Q : Press to lock the doors. The
indicator light in the switch will illuminate when locked.
K : Press to unlock the doors.
The fuel door is also locked or unlocked using these features.
Security Status indicator
A light on the upper surface of the driver's door trim is used to indicate vehicle security status.
This light will be OFF any time the ignition is ON, except momentarily when vehicle doors are locking.
Solid : Indicates securing with doors closed.
Fast Flash : Indicates securing with doors open.
Slow Flash : Indicates battery conserving secured state.
No light : Indicates unsecured state.
Delayed Locking
This feature delays the actual locking of the doors until five seconds after all doors are closed.
When
Q is pressed on the power door
lock switch while a door or the liftgate is open, a chime will sound three times indicating that delayed locking is active.
The doors will then lock automatically five seconds after all doors are closed. If a door is reopened before five seconds have elapsed, the five-second timer will reset once all the doors are closed again.
Press
Q on the door lock switch again,
or press override this feature and lock the doors immediately.
This feature can also be programmed. See Vehicle Personalization 0 133.
Q on the remote key, to
Automatic Door Locks
The doors will lock automatically when all doors are closed, the ignition is on, and the vehicle is shifted out of P (Park).
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
If a vehicle door is unlocked and then opened and closed, the doors will lock either when your foot is removed from the brake or the vehicle speed becomes faster than 13 km/h (8 mph).
To unlock the doors:
.
Press K on the power door lock switch.
.
Shift the transmission into P (Park).
Automatic door locking cannot be disabled. Automatic door unlocking can be programmed. See Vehicle Personalization 0 133.
Lockout Protection can be manually overridden with the driver door open
by pressing and holding power door lock switch.
Safety Locks
The rear door safety locks prevent passengers from opening the rear doors from inside the vehicle.
Lockout Protection
If the ignition is on or in ACC/ ACCESSORY and the power door lock switch is pressed with the driver door open, all the doors will lock and only the driver door will unlock.
If the vehicle is off and locking is requested while a door is open, when all doors are closed the vehicle will check for remote keys inside. If a remote key is detected and the number of remote keys inside has not reduced, the driver door will unlock and the horn will chirp three times.
The safety lock is on the inside edge of the rear doors. To use the safety lock:
1. Move the lever down to the lock position.
2. Close the door.
Q on the
KEYS, DOORS, AND WINDOWS 19
3. Do the same for the other rear door.
To open a rear door when the safety lock is on:
1. Unlock the door by activating the inside handle, by pressing the power door unlock switch, or by using the remote key.
2. Open the door from the outside.
When the safety lock is enabled, adults and older children will not be able to open the rear door from the inside. Cancel the safety locks to enable the doors to open from the inside.
To cancel the safety lock:
1. Unlock the door and open it from the outside.
2. Move the lever up to unlock. Do the same for the other door.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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20 KEYS, DOORS, AND WINDOWS

Doors

Liftgate
Warning
{
Exhaust gases can enter the vehicle if it is driven with the liftgate or trunk/hatch open, or with any objects that pass through the seal between the body and the trunk/ hatch or liftgate. Engine exhaust contains carbon monoxide (CO) which cannot be seen or smelled. It can cause unconsciousness and even death.
If the vehicle must be driven with the liftgate or trunk/hatch open:
.
Close all of the windows.
.
Fully open the air outlets on or under the instrument panel.
.
Adjust the climate control system to a setting that brings in only outside air and set the fan speed to the highest setting. See “Climate Control Systems” in the Index.
(Continued)
Warning (Continued)
.
If the vehicle is equipped with a power liftgate, disable the power liftgate function.
See Engine Exhaust 0 246.
Caution
To avoid damage to the liftgate or liftgate glass, make sure the area above and behind the liftgate is clear before opening it.
Power Liftgate Operation
Warning
{
You or others could be injured if caught in the path of the power liftgate. Make sure there is no one in the way of the liftgate as it is opening and closing.
Caution
Driving with an open and unsecured liftgate may result in damage to the power liftgate components.
The power liftgate switch is on the overhead console. The vehicle must be in P (Park).
The modes are:
MAX : Opens to maximum height.
3/4 : Opens to a reduced height that
can be set from 3/4 to fully open. Use to prevent the liftgate from opening into overhead obstructions such as a
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
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garage door or roof-mounted cargo. The liftgate can be manually opened all the way.
OFF : Opens manually only.
To power open or close the liftgate, select MAX or 3/4 mode and then:
.
Press b twice quickly on the remote key until the liftgate moves.
.
Press 8 on the overhead console. The driver door must be unlocked or locked without the security armed.
Press the emblem under the liftglass, after unlocking all doors. A locked vehicle can be opened if the remote key is within 1 m (3 ft) of the emblem.
.
Press l on the bottom edge of the liftgate next to the latch to close.
Press any liftgate button, the emblem, or
b on the remote key while the
liftgate is moving to stop it. Pressing any liftgate button or pressing twice quickly on the remote key
restarts the operation in the reverse direction. Pressing the emblem will restart the motion, but only in the opening direction.
KEYS, DOORS, AND WINDOWS 21
Caution
Manually forcing the liftgate to open or close during a power cycle can damage the vehicle. Allow the power cycle to complete.
The power liftgate may be temporarily disabled in extremely low temperatures, or after repeated power cycling over a short period of time. If this occurs, the liftgate can still be operated manually.
If the vehicle is shifted out of P (Park) while the power function is in progress, the liftgate will continue to completion. If the vehicle is accelerated before the liftgate has completed moving, the liftgate may stop or reverse direction. Check for Driver Information Center (DIC) messages and make sure the liftgate is closed and latched before driving.
b
Falling Liftgate Detection
If the power liftgate automatically closes after a power opening cycle, it indicates that the system is reacting to excess weight on the liftgate or a possible support strut failure.
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22 KEYS, DOORS, AND WINDOWS
A repetitive chime will sound while the falling liftgate detection feature is operating. Remove any excess weight. If the liftgate continues to automatically close after opening, see your dealer for service before using the power liftgate.
Interfering with the power liftgate motion or manually closing the liftgate too quickly after power opening may resemble a support strut failure. This could also activate the falling liftgate detection feature. Allow the liftgate to complete its operation and wait a few seconds before manually closing the liftgate.
Obstacle Detection Features
If the liftgate encounters an obstacle during a power open or close cycle, the liftgate will automatically reverse direction and move a short distance away from the obstacle. After removing the obstruction, the power liftgate operation can be used again. If the liftgate encounters multiple obstacles on the same power cycle, the power function will deactivate. After removing the obstructions,
manually close the liftgate. This will allow normal power operation functions to resume.
If the vehicle is locked while the liftgate is closing, and an obstacle is encountered that prevents the liftgate from completely closing, the horn will sound as an alert that the liftgate did not close.
Setting the 3/4 Mode
To change the position the liftgate stops at when opening:
1. Select MAX or 3/4 mode and power open the liftgate.
2. Stop the liftgate movement at the desired height by pressing any liftgate button. Manually adjust the liftgate position if needed.
3. Press and hold edge of the liftgate next to the latch on the outside of the liftgate until the turn signals flash and a beep sounds. This indicates the setting has been recorded.
l on the bottom
The liftgate cannot be set below a minimum programmable height. If there is no light flash or sound, then the height adjustment may be too low.
Manual Operation
Select OFF to manually operate the liftgate.
Caution
Attempting to move the liftgate too quickly and with excessive force may result in damage to the vehicle.
Operate the liftgate manually with a smooth motion and moderate speed. The system includes a feature which limits the manual closing speed to protect the components.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
To open the liftgate, press K on the power door lock switch or press
the remote key twice to unlock all doors, then press the emblem. Once opened, raise the liftgate using the handle on the interior bottom edge.
K on
Press the button above the license plate to open the liftglass, or press twice quickly on the remote key. Do
not leave the liftglass open when raising the liftgate.
There will be a delay in the release of the liftglass if there is an attempt to open it while the rear wiper is in motion.
Use the pull cup to lower and close the liftgate. Do not press the emblem while closing the liftgate. This will cause the liftgate to be unlatched.
KEYS, DOORS, AND WINDOWS 23
The liftgate can be opened when locked if the remote key is within 1 m (3 ft) of the emblem. See Remote
Keyless Entry (RKE) System Operation
0 7.
The liftgate has an electric latch. If the battery is disconnected or has low voltage, the liftgate will not open. The liftgate will resume operation when the battery is reconnected and charged.
Hands-Free Operation
c
If equipped, the liftgate may be operated with a kicking motion near the center of the rear bumper at the location of the projected logo. The remote key must be within 1 m (3 ft) of the rear bumper to operate the power liftgate hands-free.
The hands-free feature will not work while the liftgate is moving. To stop the liftgate while in motion use one of the liftgate switches.
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24 KEYS, DOORS, AND WINDOWS
The hands-free feature can be customized. See Vehicle Personalization 0 133. Choose from the following:
On-Open and Close : The kicking motion is activated to both open and close the liftgate.
On-Open Only : The kicking motion is activated to only open the liftgate.
Off : The feature is disabled.
Kick Zone
To operate, move your foot in a forward kicking motion near the center of the rear bumper at the location of the projected logo, then pull it back. The kick must come within 14 cm (6 in) of the rear bumper to activate. Then step back.
.
Do not sweep your foot side to side.
.
Do not keep your foot under the bumper; the liftgate will not activate.
.
Do not touch the liftgate until it has stopped moving.
This feature may be temporarily disabled under some conditions. If the liftgate does not respond to the kick, open or close the liftgate by another method or start the vehicle. The feature will be re-enabled.
When closing the liftgate using this feature, there will be a short delay. The taillamps will f lash and a chime will sound.
Step away from the liftgate before it starts moving.
Projected Logo
If equipped with this feature, a vehicle logo will be projected for one minute onto the ground near the rear bumper when a remote key is detected within approximately 2 m (6 ft) from the rear bumper. The projected logo may not be visible under brighter daytime conditions.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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.
1 m (3 ft) Hands-Free Operation Detection Zone
.
2 m (6 ft) Projected Logo Detection Zone
The projected logo shows where to kick towards the rear bumper.
The projected logo will not be restarted using the same remote key unless it has been out of range for longer than 20 seconds.
If a remote key is again detected within approximately 2 m (6 ft) of the liftgate, or another kick has been detected, the one-minute timer will be reset.
The projected logo will not work under these conditions:
.
The vehicle battery is low.
.
The transmission is not in P (Park).
.
Hands Free Liftgate Control is set to off in vehicle personalization. See Vehicle Personalization 0 133.
.
Power liftgate is turned off.
.
The vehicle remains parked for 72 hours or more, with no remote key use or Keyless Access operation. To re-enable, press any button on the remote key or open and close a vehicle door.
The projected logo will not work for a single remote key when a remote key:
.
Has been left within approximately 5 m (15 ft) of the liftgate for several minutes.
.
Has been left inside the vehicle and all vehicle doors are closed.
.
Has approached the area outside of the liftgate five times within 10 minutes.
KEYS, DOORS, AND WINDOWS 25
Lens Cleaning
If equipped, use a cotton swab to clean the lens.
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26 KEYS, DOORS, AND WINDOWS
Hands-Free Liftgate and Projected Logo Availability
Action Hands-Free Liftgate Projected Logo
Remote key entering projected logo detection zone
Remote key left inside projected logo detection zone for minimum of 10 minutes
Remote key brought in and out of projected logo detection zone five times or more within 10 minutes
Vehicle remains parked for more than 72 hours
Vehicle battery is low Non-operative Off
Transmission is not in P (Park) Non-operative Off
Power liftgate is turned off Non-operative Off
Hands-free liftgate is disabled in vehicle personalization
Operative On for one minute
Operative Off until remote key button press or a
door is opened and closed
Operative Off for one hour or until remote key
button press or a door is opened and closed
Operative Off until remote key button press or a
door is opened and closed
Non-operative Off
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 5/15/20
Power Assist Steps
Warning
{
To avoid personal injury or property damage, before entering or exiting the vehicle, be sure the power assist step is fully extended. Do not step on the power assist step while it is moving. Never place hands or other body parts between the extended power assist step and the vehicle.
If equipped, the power assist steps will deploy when the door is opened and automatically retract three seconds after the door is closed. The power assist steps will retract immediately if the vehicle starts moving.
Disable the power assist steps before jacking or placing any object under the vehicle. Too much ice buildup may prevent deployment of the power assist steps. Check the step position before exiting the vehicle. If this happens, disable the power assist steps, clear the ice, then enable the assist steps and confirm normal function prior to use.
Keep hands, children, pets, objects, and clothing clear of the power assist steps when in motion. The steps will reverse direction if they encounter an obstruction when opening or closing. Remove the obstruction, then open and close the door on the same side to complete the motion of the assist steps. If the obstruction is not cleared, the assist steps remain extended while driving.
To extend or retract both power assist steps for cleaning, see Vehicle Personalization 0 133.
Enable/Disable
To enable or disable the power assist steps, see Vehicle Personalization 0 133.

Vehicle Security

This vehicle has theft-deterrent features; however, they do not make the vehicle impossible to steal.
KEYS, DOORS, AND WINDOWS 27
Vehicle Alarm System
The indicator light, on the driver door near the window, indicates the status of the system. See Power Door Locks
0 18
Arming the Alarm System
1. Turn off the vehicle.
2. Lock the vehicle in one of three ways:
.
Use the remote key.
.
Use the Keyless Access system.
.
With a door open, press Q on the interior of the door.
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28 KEYS, DOORS, AND WINDOWS
3. After 30 seconds the alarm system will arm, and the indicator light will begin to slowly flash. Pressing
Q on the remote key a second time
will bypass the 30-second delay and immediately arm the alarm system.
The vehicle alarm system will not arm if the doors are locked with the mechanical key.
If the driver door is opened without first unlocking with the remote key, the horn will chirp and the lights will flash to indicate pre-alarm. If the vehicle is not started, or the door is
not unlocked by pressing remote key during the 10-second pre-alarm, the alarm will be activated.
The alarm will also be activated if a passenger door, the liftgate, or the hood is opened without first disarming the system. When the alarm is activated, the turn signals flash and the horn sounds for about 30 seconds. The alarm system will then re-arm to monitor for the next unauthorized event.
K on the
Disarming the Alarm System
To disarm the alarm system or turn off the alarm if it has been activated:
.
.
.
To avoid setting off the alarm by accident:
.
.
How to Detect a Tamper Condition
If K is pressed on the remote key and the horn chirps three times, an alarm occurred previously while the alarm system was armed.
If the alarm has been activated, a message will appear on the DIC.
Press K on the remote key. Unlock the vehicle using the Keyless
Access system. Start the vehicle.
Lock the vehicle after all occupants have exited.
Always unlock a door with the remote key, or use the Keyless Access system.
Unlocking the driver door with the mechanical key will not disarm the system or turn off the alarm.
Power Sounder, Inclination Sensor, and Intrusion Sensor
In addition to the standard theft-deterrent system features, this system may also have a power sounder, inclination sensor, and intrusion sensor.
The power sounder provides an audible alarm which is distinct from the vehicle’s horn. It has its own power source, and can sound an alarm if the vehicle’s battery is compromised.
The inclination sensor can set off the alarm if it senses movement of the vehicle, such as a change in vehicle orientation.
The intrusion sensor monitors the vehicle interior, and can activate the alarm if it senses unauthorized entry into the vehicle’s interior. Do not allow passengers or pets to remain in the vehicle when the intrusion sensor is activated.
Before arming the theft-deterrent system and activating the intrusion sensor:
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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.
Make sure all doors and windows are completely closed.
.
Secure any loose items such as a sunshades.
.
Make sure there are no obstructions blocking the sensors in the front overhead console.
.
Close DVD screens before leaving the vehicle.
Intrusion and Inclination Sensors Disable Switch
It is recommended that the intrusion and inclination sensors be deactivated if pets are left in the vehicle or the vehicle is being transported.
With the vehicle off, press front overhead console to turn off the feature.
The indicator light will come on momentarily, indicating that these sensors have been disabled until the next time the alarm system is armed.
Steering Column Lock
If equipped, the steering column lock is a theft-deterrent device. This feature locks the steering column when the vehicle is turned off and the driver door is opened, or when the driver door is opened and then the vehicle is turned off. The steering column unlocks when the vehicle is turned on.
The Driver Information Center (DIC) may display one of these messages:
.
A message to service the steering column lock indicates that an issue has been detected with the column lock feature and the vehicle should be serviced.
.
A message that the steering column is locked indicates that the engine is running, but the steering column
o in the
KEYS, DOORS, AND WINDOWS 29
is still locked. It is normal for the column to be locked during a remote start, but the column should unlock after the brake pedal is pressed and the vehicle is started. No message will display during a remote start.
.
A message that the steering wheel must be turned and the vehicle must be started again indicates that the column lock mechanism is bound, the column locking device was unable to unlock the steering column, and the vehicle did not start. If this happens, immediately turn the steering wheel from side to side to unbind the column lock. If this does not unlock the steering column, turn the vehicle off and open the driver door to reset the system. Then turn the vehicle on and immediately turn the steering wheel side to side for about 15 seconds. In some cases, it may take significant force to unbind the column.
To keep the steering column from binding, straighten the front wheels before turning off the vehicle.
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