GE PTAN9150MWW Service Manual

Technical Service Guide

New Top Load Washer

Model Number: PTAN9150MWW, PTAN9250MWS, PTAN9350MWS, PTAN9450MWS, PTAN9455MGG

Mabe Canada

Robert Gauthier

Training & Technical Support

Pub #10-MAN-AW-02

DATE: May 2011

IMPORTANT SAFETY NOTICE

The information in this service guide is intended for use by individuals possessing adequate backgrounds of electrical, electronic, and mechanical experience. Any attempt to repair a major appliance may result in personal injury and property damage. the manufacturer or seller cannot be responsible for the interpretation of this information, nor can it assume any liability in connection with its use.

WARNING

To avoid personal injury, disconnect power before servicing this product . If electrical power is required for diagnosis or test purposes, disconnect the power immediately after performing the necessary checks.

RECONNECT ALL GROUNDING DEVICES

If grounding wires, screws, straps, clips, nuts, or washers used to complete a path to ground are removed for service, they must be returned to their original position and properly fastened.

mabe Canada

Table of Contents

Nomenclature……………………………………………………………………….. ……...…………………………....4

Introduction………………………………………………………………………….. …………………………………...5

About the control panel…………………………………………………………… ……………………………….6,7,8

Installation…………………………………………………………………………… …………………………………...9

Washer Warranty…………………………………………………………………… ………………………………….10

Drawer dispenser…………………………………………………………………... ………………………………….11

Loading the Washer……………………………………………………………….. ………………………………….12

Water consumption and cycle times……………………………………………. ………………………………….13

HydroSoft

Understand the consumer’s issue first………………………………………… …………………………15, 16, 17

Wash Cycle Progression………………………………………………………….. ………………..18, 19, 20, 21, 22

Shower Rinse Progression ………………………………………………………. ………………………………….23

Deep Rinse Progression…………………………………………………………... ………………………………….24

Final Spin…………………………………………………………………………….. ………………………………….25

Infusor

Washer Tips…………………………………………….. ………………………………….14

Operating Cycles…………………………………………………………………… ………………………………….26

Component Locator Views……………………………………………………….. ……………………………..27, 28

How to remove the control panel, top, control board ………………………. ……………………………..29, 30

Infusor Removal, transmission removal……………………………………….. …………………….31, 32, 33, 34

ATC Thermistor…………………………………………………………………….. ………………………………….35

Water valves, Drain Pump, Wax Motor, Motor Sensor……………………… ……………………………...36, 37

Testing the Motor…………….…………………………………………………….. ………………………………….38

Shifter System………………………………………………………………………. ………………………………….39

Motor Sensor………………………………………………………………………... ………………………………….40

Lid Lock………………………………………………………………………………. …………………….41, 42, 43, 44

How to check the Programs Switch…………………………………………….. ………………………………….45

How to check the Selector Switch……………………………………………… ………………………………….46

Wiring Diagram……………………………………………………………………... ………………………………….47

How to Enter or Exit to Service Mode………………………………………….. ………………………………….48

Component testing (knob position)…………………………………………….. ………………………………….49

Error and Fault Code………………………………………………………………. ………………………………….50

………………………………….51

Pressure Sensor……………………………………………………………………. ………………………………….52

Circuit Board Connections……………………………………………………….. ……………………………..53, 54

2010 Clothes Care Nomenclature Washer

Location of mini-manual

Introduction

Feature Current models New models

Wash action Agitator Impeller

Washer cover Plastic Plastic or glass

Wash temperatures 3 settings 3 to 5 settings + ATC

Rinse system Normal Shower + Deep rinse

Drive system

Transmission with solenoid

Safety

Lid lock w/mech switch (2 minutes to open)

Controls Electronic w/knobs

Service

Only 1 error code, no service mode

Transmission with wax switch

Lid lock w/instantaneous switch

Electronic w/knobs and 3 digit display

Multiple error codes, full service and demo mode

Quick Start Guide

About the control panel.

7 8

Installation

INSTALLATION REQUIREMENTS

DRAINAGE

A vertical standpipe with an internal diameter of 1-1/2”

(3.8 cm) is required. The standpipe height above the

floor must be:

Minimum height: 36” (91,4 cm)

Maximum height: 96” (243,8 cm)

Insert the drain hose into the standpipe and secure it

with the cable tie located inside the accessories bag.

The standpipe must be open to the atmosphere (there

must be an air gap around the drain hose).

If you need to extend the lenght of the drain hose to reach

your standpipe, please contact your local parts store to

purchase the recommended drain hose extension for your washer.

Cable tie

WATER SUPPLY REQUIREMENTS

Hot and cold water faucets MUST be installed within 42”(107 cm) of your washer’s water inlet. The faucets MUST be 3/4” (1.9 cm) garden hose-type so inlet hoses can be connected.

Water pressure MUST be between 10 and 100 pounds per square inch.

Your water department can advise you of your water pressure.

The hot water temperature should be set to deliver water at 120° to 140°F (48° to 60°C).

Washer Warranty

Flow Logic automatic drawer dispenser.

Your washer is equipped with an automatic dispensing system, comprised of a drawer with 3 compartments:

Bleach Detergent Softener

Liquid bleach

Pour liquid bleach into the designated compartment without filling beyond the mark.

Check clothing care labels for special instructions. Use less for smaller loads.

Do not dilute bleach. Bleach will be added automatically diluted to avoid direct contact with the clothes. Use only this compartment, do not add bleach directly onto clothes.

IMPORTANT:

To avoid any potential leftover bleach mixture being dispensed in a subsequent cycle, it is strongly recommended to verify that the bleach compartment of the dispenser is free of any leftover bleach and water mixture. If there is some leftover bleach mixture, please empty the contents to avoid any damage to clothes that cannot tolerate bleach

Detergent

Add the amount of powder or liquid low suds detergent in the compartment, as recommended by the manufacturer and according to the size of the load. You should not put the detergent directly on the clothes in the washer.

· For powder detergent: Install the divider in the front position. Put the detergent selection blue wall, that is located at the end of the dispenser, in

the front position

· For liquid detergent: Install the divider in the back position. Put the detergent selection blue wall , that is located at the end of the dispenser, at

the back position.

Place the amount of liquid detergent without exceeding the maximum level indicated.

Fabric Softener

Pour fabric softener into the designated compartment without filling beyond the mark.

Note: in order for the fabric softener to be dispensed you must select the DEEP RINSE option. Please refer to the Options

section of this manual.

Loading the Washer

Water Level

Water consumption

Approx

Wash Rinse Total

Load Size

Gal. Lt. Gal. Lt. Gal. Lt.

Max Level

High Level

Medium Level

12 — 16 lb 13.74 52 8.98 34 22.72 86

9 — 11 lb 12.15 46 8.98 34 21.14 80

6 — 8 lb 10.30 39 6.08 23 16.38 62

Cycle times

Programs Wash Final Spin

Heavy Soil

Whites

colors

Jeans

18 min. 10 min.

18 min. 16 min.

14 min. 2 min.

13 min. 5 min.

Total

1:17

1:21

1:12

1:09

Delicates

Wool

Towels / Linen

Bulky items

Quick Wash

Wash & Spin

6 min. 2 min.

8 min.

13 min. 5 min.

11 min. 5 min.

3min. 3 min.

N/A 6 min.

Only 3 spin ramps

:59

:38

1:09

1:02

:53

:10

HydroSoft

INTRODUCTION

HydroSoft technology provides excellent cleaning. Infusor models are ENERGY STAR® qualified using only 23 gallons of water per (super) load compared to 48 gallons for a similar load with a standard machine .

High efficiency (HE) detergent is required with Infusor models. Liquid HE detergents dissolve faster in water. For best performance, load the machine by adding liquid HE detergent first. Add the dirtiest clothes around, but not covering, the center of the Infusor, then add the remaining clothes. Do not load clothes higher than the line indicated on the balance ring at the top of the wash basket. Insert items as per the Use and Care. Select proper load size, water temperatures, and rinse options. Use a fabric softener for better performance

model washers use an InfusorTM, not a traditional agitator. Infusor wash

Infusor

Washer Tips

Infusor models turn the washer basket at slow speed during fill to allow the fill funnel to evenly coat the wash load with water and push clothes to the bottom. The lid will be locked during the fill to evenly wet the clothes. If you wish to add or remove an item, press the Start/Pause button to pause the washer. The lid will unlock once the basket has come to a complete stop. This is for your safety.

Infusor models spin at up to 700 RPM. This extracts more water during the spin cycle, compared to a standard machine, and minimizes drying time. If wrinkling is a concern, use a lower spin level to shorten the spin duration.

Given that Infusor washers operate differently from standard top-load machines, consumers may comment on lint, lower water levels, washing differently than expected, spots on clothing, wrinkling, water temperature, vibrating/shaking, too-wet clothes, unusual sounds, or loose tub/basket.

Take the time to listen carefully and fully understand the consumer’s specific issue before proceeding. Address the appropriate issue today to avoid a return service call.

UNDERSTAND THE CONSUMER’S ISSUE FIRST

1. Lint

Do not overload the washer. Use the Deep Rinse option, adding more water, to reduce lint.

2. Not filling or low water level

Infusor models are designed to use less water and are ENERGY STAR® qualified. During the wash cycle, water may not entirely cover the top of clothes. If Super size load is selected, the water level will be just at the top of the Infusor.

Check for water supply hoses pushed up tightly against a wall. This condition can affect the position of the fill funnel so that the water spray isn’t correct during fill. Pull the washer away from the wall a little to correct.

Water pressure and water flow are critical to washer fill. The washer will not fill to the proper level with a water pressure less than 20 PSI or with a blocked valve inlet screen or other flow restriction.

The fill volume on the Small setting is 9 gallons. The water level will measure approximately 5 inches above the bottom of the basket

Note: Measured water levels are approximate and can vary plus or minus 1 inch.

On the Super setting, the fill volume is 14 gallons. The water level will measure approximately 8 inches above the bottom of the basket. With Super setting, the water will come up to the top of the Infusor.

All models have the PreciseFill Automatic Load Sensing feature. When PreciseFill is selected, the machine determines fill time by sensing the load size. The Precise Fill pressure switch minimum level setpoint. The lower level setpoint is attained at approximately 1 inch of water depth, at which point the washer will start sensing the load size and determine the optimal amount of water required and corresponding water level.

Use the Deep Rinse option to add more water during rinse.

3. Washing differently than expected

Load the basket with similar weight items around the sides of the basket. Overloading the washer can lead to poor cleaning performance.

Check for water supply hoses pushed up tightly against a wall. This can affect the position of the fill funnel so that water spray isn’t correct during fill. Pull the washer away from the wall a little to correct.

4. Spots on clothing

Usually caused by too much HE detergent; use less. Use less HE detergent with softer water. Clothing is cleaned when soapy water bonds to the dirt and is rinsed away. Too much detergent can generate soapy foam that is difficult to rinse away. To correct, run a couple of cycles empty with no soap to rinse the machine, and then run a load with less HE detergent. Use the Deep Rinse option to add more water during rinse. Check for possible siphoning condition.

5. Wrinkling

Do not overload the washer. Overloading can lead to poor cleaning performance and increase wrinkling. Infusor models spin faster than standard top-load machines to extract more water for faster drying and can cause more wrinkling. If wrinkling is a concern, use the Deep Rinse option to add more water during rinse, and select a lower spin level for less spin time.

6. Water temperature

Energy-star requirements dictate that even on a hot setting, the washer will mix in some cold water. If the home water supply pipes have a long run, are imbedded in a concrete slab, and/or the washer is used during the winter months, it may take longer for the first hot water to reach the washer. Run the hot water at a nearby faucet to check water supply temperature.

7. Vibrating/shaking

Check for proper levelling. If only an occasional complaint, check for out-of-balance load.

8. Too-wet clothes

If the final spin leaves clothes too wet, re-arrange the clothes to balance the load, then run another drain and spin cycle.

9. Loose wash tub/basket

A loose basket is normal when the washer is idle. Infusor models do not use a mechanical brake to prevent the basket from turning. The basket slows down on its own and will normally come to a full stop in less than 2 minutes if spinning at full speed.

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