GE GEH50DNSRSA User Manual [en, es, fr]

GEAppliances.com

49-50254 10-09 JR

Water Heaters

Safety Information . . . . . . . . . . .2, 3

Operating Instructions . . . . .4–11

Care and Cleaning . . . . . . . . .12, 13

Installation Instructions . . .14–18

Troubleshooting Tips . . . . . .19, 20

Consumer Support . . . . . . . . .22, 68

Write the model and serial
numbers here:

Model # ________________
Serial # ________________

You can find them on the rating label
on the front side of your water heater.

Hybrid Electric Residential

GEH50DNSRSA
GEH50DXSRGA

Owner’s Manual &

Installation Instructions

Chauffe-eau

résidentiel hybride électrique

Calentadores

de agua

residenciales eléctricos híbridos

Manuel d’utilisation

et d’installation

Manual del propietario

e instalación

La section française commence à la page 23

La sección en español empieza en la página 45

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

SAVE THESE INSTRUCTIONS

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to
prevent property damage, personal injury, or loss of life.

Be sure to read and understand the entire Owner’ s Manual before attempting to install or operate this water heater. It may
save you time and cost. Pay particular attention to the Safety Instructions. Failure to follow these warnings could result in
serious bodily injury or death. Should you have problems understanding the instructions in this manual, or have any questions,
STOP and get help from a qualified service technician or the local electric utility.

WATER TEMPERATURE ADJUSTMENT

Safety and energy conservation are factors to be considered when selecting the water temperature setting via the water
heater’s user interface. Water temperatures above 125°F can cause severe burns or death from scalding. Be sure to read and
follow the warnings outlined on the label pictured below. This label is also located on the water heater near the top of the tank.

Time/Temperature Relationship in Scalds

Temperature Time to Produce a Serious Burn

120°F More than 5 minutes
125°F 1-1/2 to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 1-1/2 seconds
155°F About 1 second

Table courtesy of Shriners Burn Institute

The chart shown above may be used as a guide in determining
the proper water temperature for your home.

NOTE: Households with small children, disabled or elderly
persons may require a 120°F or lower thermostat setting
to prevent contact with “HOT” water.

DANGER: There is a Hot Water SCALD Potential

if the control water temperature is set too high.

Mixing valves for reducing point-of-use water temperature by
mixing hot and cold water in branch water lines are available.
Contact a licensed plumber or the local plumbing authority for
further information.

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2

!

WARNING!

Gasoline, as well as other flammable materials
and liquids (adhesives, solvents, etc.), and the
vapors they produce are extremely dangerous.
DO NOT handle, use or store gasoline or other
flammable or combustible materials anywhere
near or in the vicinity of a water heater. The arc
drawn in the water heater controls can ignite
these vapors. Failure to do so can result in
property damage, bodily injury or death.

FOR INSTALLATIONS

IN THE STATE OF CALIFORNIA

California Law requires that residential water
heaters must be braced, anchored or strapped
to resist falling or horizontal displacement due
to earthquake motions. For residential water
heaters up to 52 gallon capacity, a brochure with
generic earthquake bracing instructions can be
obtained from: Office of the State Architect, 400 P
Street, Sacramento, CA 95814 or you may call

916.324.5315 or ask a water heater dealer.
However, applicable local codes shall govern

installation. For residential water heaters of a
capacity greater than 52 gallons, consult the local
building jurisdiction for acceptable bracing
procedures.

California Proposition 65 Warning: This product
contains chemicals known to the State of
California to cause cancer, birth defects or other
reproductive harm.

READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.

SAVE THESE INSTRUCTIONS

3

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4

Operating the water heater.

A. Do turn off power to water heater if

it has been subjected to overheating,
fire, flood or physical damage.

B. Do Not turn on water heater unless

it is filled with water.

C. Do Not turn on water heater if cold

water supply shut-off valve is closed.

D. Do Not store or use gasoline or other

flammable vapors and liquids, such as
adhesives or paint thinner, in the vicinity
of this or any other appliance. If such
flammables must be used, open doors
and windows for ventilation.

NOTE: Flammable vapors may be drawn
by air currents from surrounding areas to
the water heater.

E. If there is any difficulty in understanding

or following the Operating Instructions
or the Care and Cleaning section, it is
recommended that a qualified person
or serviceman perform the work.

WARNING:Hydrogen gas can be produced in a hot water system served by this water heater that has not been

used for a long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE!! To dissipate such gas
and to reduce risk of injury, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink
before using any electrical appliance connected to the hot water system. If hydrogen is present, there will be an unusual sound
such as air escaping through the pipe as the water begins to flow. Do not smoke or use an open flame near the faucet at the
time it is open.

Safety Precautions

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The water heater is equipped with two
temperature-limiting controls (TCOs) that
are located above the heating element in
contact with the tank surface. If for any
reason the water temperature becomes
excessively high, the temperature-limiting
control (TCO) breaks the power circuit to
the heating element. Once the control
opens, it must be reset manually. Resetting
of the temperature limiting controls should
be done by a qualified service technician.

CAUTION:The cause

of the high temperature condition must
be investigated by a qualified service
technician and corrective action must
be taken before placing the water heater
in service again.

To reset the temperature-limiting
control:

1. Turn off the power to the water

heater.

2. Remove the jacket access panel(s)

and insulation.
The thermostat protective cover

should not be removed.

3. Press the red RESET button.

4. Replace the insulation and jacket

access panel(s) before turning on
the power to the water heater.

Safety Controls

WARNING:

If the water heater has been
subjected to flood, fire, or physical
damage, turn off power and water
to the water heater.

Do not operate the water heater
again until it has been thoroughly
checked by qualified service
personnel.

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About the controls. GEAppliances.com

Controls

Display

Lock

Press and hold this button for 3 seconds to
lock or unlock the water heater touch button
controls. Green light is illuminated when the
controls are locked.

Filter

The filter is dirty and requires cleaning when
the Red light is illuminated. Filter is located on
top of the water heater. Press button to reset
filter alarm.

High Demand

Use this button when extra hot water is
needed. This feature increases the speed that
the water is heated using more electricity.
Green light is illuminated when feature is on.

Vacation Or Away

Use this button during times of no water
usage, such as vacation for an extended
period of time. Feature will reduce the energy
used during the absence. Green light is
illuminated when feature is on.

Stop Cold Air

Use this button to temporarily stop cold air
coming from the unit or to stop fan noise.
However, the unit will use more electricity,
so this mode should generally be used only
for short periods of time. Green light is
illuminated when feature is on.

Energy Menu

Change the water heater Operating Modes
by pressing this button. You can also change
the temperature display from ºF to ºC and
view FAQs.

Power

Use this button to activate or deactivate
all heating sources on this product.
NOTE: The user interface will still function
when the power button is off.

Arrow Pads

Use the up, down, left and right arrows to
navigate through menus or to change the
water temperature.

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Turning on the water heater.

The first time you press the power button and the
water heater is powered on, the screen will ask for
confirmation that the tank has been filled with
water. The tank must be full of water before the
heater is turned on to prevent damage.

The water heater warranty does not cover damage
or failure resulting from operation with an empty
or partially empty tank. (Refer to the Certificate of
Limited Warranty for complete terms and
conditions.)

If the tank has NOT been filled, vent and fill tank
with water before pressing the POWER button
again.

• Make sure the drain valve is completely closed.

• Open the shut-off valve in the cold water supply
line.

• Open each hot water faucet slowly to allow the
air to vent from the water heater and piping.

• A steady flow of water from the hot water
faucet(s) indicates a full water heater.

After the tank has been filled with water, press the
POWER button again.

Once the water heater has been powered on, the
main screen will be shown. The display will show
the current water temperature setting and the
current operating mode for the water heater.

To comply with safety regulations, the controls are
factory preset to 120°F and Hybrid Mode. These are
the recommended settings for the water heater.

If the display goes blank, press any key to reactivate
the display. To go back to the default (HOME) screen,
press the left arrow button until the default (HOME)
screen appears.

About the water temperature setting. GEAppliances.com

The temperature of the water in the water heater
can be regulated by adjusting the temperature
setting up or down using arrow keys on the control
panel.

Safety and energy conservation are factors
to be considered when selecting the water
temperature setting of the water heater. The lower
the temperature setting, the greater the savings
in energy and operating costs.

To comply with safety regulations, the water
temperature is factory set at 120°F where local
codes require. This is the recommended starting
point.

Water temperatures above 125°F can cause severe
burns or death from scalding. Be sure to read and
follow the warnings outlined in this manual and on
the label on the water heater. This label is located
on the water heater near the upper element access
panel.

Mixing valves for reducing point-of-use water
temperature by mixing hot and cold water in
branch water lines are available. Contact a licensed
plumber or the local plumbing authority for further
information.

The chart below may be used as a guide in
determining the proper water temperature for your
home.

DANGER: There is a hot water scald

potential if the water temperature is set too high.
Households with small children, disabled, or elderly
persons may require a 120°F or lower thermostat
setting to prevent contact with HOT water.

Time/Temperature Relationship in Scalds

Temperature Time to Produce a Serious Burn

120°F More than 5 minutes
125°F 1-1/2 to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 1-1/2 seconds
155°F About 1 second

Table courtesy of Shriners Burn Institute

To Adjust the Temperature

Press the UP or DOWN arrow on the control panel
key pad. You will be asked to press the ENTER key
to acknowledge that increasing temperature
increases scald risk. Then the temperature can
be increased or decreased by pressing the UP or
DOWN arrows. After the desired temperature
setting has been achieved, you can press ENTER
to accept or simply walk away. (After 3 seconds of
no key presses, the control will accept the new
temperature setting.)

DANGER: There is a Hot Water SCALD

Potential if the water temperature is set too high.

120°F is the recommended water temperature
setting, but it can be adjusted to any temperature
between 100°F and 140°F.

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7

8

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Operating

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This water heater defaults to the Hybrid operating
mode. The Hybrid mode is the recommended
setting for this water heater, but can be changed
if desired. Available modes are listed below and
can be found under the ENERGY MENU button.

eHeat™ Mode

eHeat™ is the most energy-efficient mode for this
water heater. It takes heat from the surrounding
air to heat the water. The time it takes to heat
the water is longer in this mode, so it may NOT
be sufficient if you have a high-demand situation
such as a large household or company.

Standard Electric Mode

This mode uses only the upper and lower heating
resistance elements to heat the water. The time it
takes to heat the water is less in this mode, but it
is the LEAST energy-efficient mode.

Hybrid Mode—RECOMMENDED MODE

Hybrid mode combines the energy efficiency of
eHeat™ with the recovery speed and power of the
Standard Electric mode, with normal water usage.

High Demand

This mode is only necessary if your household
has a higher-than-average water usage or the unit
is undersized for the household water demands.
In this mode, the unit will use the electric heating
elements only when the water demand is higher
than normal. When using the heating elements,
the water temperature will recover at a faster
rate but it will take more energy to heat it. Unlike
Standard Electric mode, it will use the heating
elements only when needed.

To access any of these modes:

Press the ENERGY MENU button and then
press ENTER.

Select “Operating Modes” on the menu list and
press ENTER.

Select the desired operating mode by using
the UP and DOWN arrow buttons and then
press ENTER again.

To cancel and return to the main energy menu:
Press the LEFT arrow button.

General navigation of energy menu:

For more information on each mode, while the
mode is highlighted, press the RIGHT arrow
button to read a description.

Use the UP and DOWN arrow buttons to scroll
through the description screens.

Use the LEFT arrow button to return to the
“Operating Modes” menu list.

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2

1

Adjusting the water temperature and function mode.

About the feature buttons on the user interface. GEAppliances.com

Vacation Or Away

This feature is used when you will be away from
the home for an extended period of time and hot
water is not needed. In this mode, the unit will
drop the water temperature down to 50ºF and will
use the most efficient heating mode to conserve
energy while the heater is sitting idle. The unit will
automatically resume heating one day before
your return, so that hot water will be available.

For example if you will be gone 14 days, press the
VACATION OR AWAY button, press the UP arrow
button until the display reads 14 days (the default
is 7 days) and press ENTER. The unit will drop
the water temperature down to 50ºF for 13 days.
At the end of the 13th day, it will automatically
return to the previous operating mode and heat
the water to the original temperature setting.

The green light will be illuminated when this
feature is on.

Stop Cold Air

The Hybrid and eHeat™ modes save energy by
using heat from the air to heat the water. The
warm air is pulled through the system by fans
and is then cooled. That cool air then moves out
the back of the heater.

You can temporarily stop the cold air and fan
noise coming from the unit by pressing the STOP
COLD AIR button.

To adjust the number of days this feature will be
on, simply use the UP and DOWN arrow buttons
and press ENTER (the default is 3 days). The unit
will automatically return to the previous operating
mode after the number of days selected has
passed.

This mode should only be used on a temporary
basis because you do NOT get the energy savings
while in this mode.

The green light will be illuminated when this
feature is on.

High Demand (on some models)

This mode is only necessary if your household
has a higher-than-average water usage or
the unit is undersized for the household water
demands.

In this mode, the unit will use the electric heating
elements only when the water demand is higher
than normal. When using the heating elements,
the water temperature will recover at a faster rate
but it will take more energy to heat it.

Unlike Standard Electric mode, it will use the
heating elements only when needed.

The green light will be illuminated when this
feature is on.

Control Lock

The control pad can be locked out to prevent
accidental key presses.

Simply press and hold the LOCK button for three
seconds. The display will show “controls are
locked” and the green light will be illuminated
when this feature has been activated. No other
key presses will be allowed when the controls are
locked.

To deactivate the lock, press and hold the LOCK
pad for three seconds. The green light will fade
and the screen will go to the default display.

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9

Using the Energy Menu.

The Energy Menu is also used to change the water heater
operating modes, to convert the temperature display from
ºF to ºC, or to view the FAQs. There is also a Diagnostic
Menu that is only accessible to a certified service
technician or plumber in the event service is needed.

Operating Modes

Use this option to change between eHeat™, Hybrid,
Standard Electric and High Demand modes (described
on page 8).

To access any of these modes, press the ENERGY
MENU button and then press ENTER.

Select Operating Modes on the menu list and
press ENTER.

Select the desired operating mode by using the UP or
DOWN arrow buttons and then pressing ENTER again.

To cancel and return to the main Energy Menu, press
the LEFT arrow button.

To get more information on each mode, while the
mode is highlighted, press the RIGHT arrow button
to read a description.

Use the UP or DOWN arrow buttons to scroll through
the description screens.

Use the LEFT arrow button to return to the Operating
Mode menu list.

ºF and ºC Conversion

The water temperature display will default to ºF. To show
the temperatures in ºC, press the ENERGY MENU button;
then press ENTER. These settings will be remembered
and returned following a power outage.

Press the DOWN arrow button to go to “Choose ºF
and ºC” and press ENTER.

Press ENTER to change from ºF to ºC. The main screen
will then be shown with the temperature in ºC.

To cancel and return to the main Energy Menu, press
the LEFT arrow button.

NOTE: To change back to ºF, repeat Steps 1 and 2.

Frequently Asked Questions

This menu item answers basic questions on cold air,
the filter, operating modes and noise. All of this information
is covered in this Use and Care manual. If this manual is
misplaced, you can refer to this section for answers.

To access the FAQs, press the ENERGY MENU button
and then press ENTER.

Press the DOWN arrow pad to go to “FAQs” and then
press ENTER.

There are four question categories:

Cold Air:

Q: Why is there cold air?
A: Hybrid, eHeat™ and High Demand modes save energy

by using heat from the air to heat the water and thereby
cooling the surrounding air. This gives sizable energy
savings.

Q: How to stop cold air?
A: Press the STOP COLD AIR button on the keypad. This

reduces the efficiency of the heater. Unit will change
back to previous mode after number of days selected.

Filter:

Q: Why is there a filter?
A: In Hybrid and eHeat™ the unit moves air through the

system. The filter protects the unit from dirt. A clean air
filter improves efficiency.

Q: How to clean the filter?
A: Leave power on and remove filter from top of unit. Filter

can be wiped clean or rinsed with warm water. A dirty
filter will reduce water heater efficiency!

Modes:

Q: What is High Demand?
A: High Demand can be used when hot water usage is

higher than normal. The unit will be less efficient but will
heat water faster in response to long water draws. For all
normal draws, the unit will still use efficient eHeat™.

Q: What is Stop Cold Air?
A: This mode will stop cold air temporarily but reduces

the efficiency of the heater. The unit will change back
to the previous mode after the number of days selected.

Q: What is Vacation Or Away?
A: If you are gone for an extended period, this mode

lowers the water temperature to reduce energy used.
Unit will switch to the previous mode one day before
you get back.

Q: What is eHeat™?
A: eHeat™ is the most-efficient mode. It takes heat from

the air to heat water, thereby cooling the surrounding air.
Slower recovery but most-efficient mode.

Q: What is Hybrid?
A: The Hybrid mode combines benefits of eHeat™ with the

speed and power of Standard Electric. This provides great
performance with less energy. (Recommended mode.)

Q: What is Standard Electric?
A: Standard Electric mode uses only the resistance heaters

to heat the water. This gives faster hot water recovery
than Hybrid mode, but uses more energy.

Noise:

Q: Why is the unit noisy?
A: In the most energy-efficient modes, eHeat™, Hybrid

and High Demand, the method used to heat the water
generates some noise. Some amount of fan noise is
normal.

Use the UP or DOWN arrow buttons to select the
category that pertains to your question and press
ENTER.

To cancel and return to the main Energy Menu, press
the LEFT arrow button.

Once the category is selected, use the UP or DOWN
arrow buttons to select the desired questions and
press ENTER.

Use the UP or DOWN arrow buttons to read through
the information screens.

When done, press the LEFT arrow button to return
to the FAQs menu.

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Demand Response. (on some models) GEAppliances.com

The Hybrid Electric heat pump water heater is compatible
with the GE Demand Response (DR) module which can be
purchased separately. Contact your local utility or visit
www.GEAppliances.com/demand_response to
see if your area is using DR technology.

The following demand response features are available
as part of a pilot test program with the local utility
company to help consumers reduce peak electricity
usage in the home.

INSTALLATION

The DR module is equipped with magnets in the base
of the module that will enable it to be attached to the
painted metal exterior of the heat pump water heater.

Details on how to connect the cables to the module are
in the instructions that come with the module.

Once the cable from the DR module is plugged into the
water heater’s connection, follow the power-up directions
included with the DR module. As soon as the DR module is
operating, the heat pump water heater is ready to receive
the DR signals.

QUICK GUIDE

If your local utility company is utilizing DR technology,
the DR module will receive the signals sent from your
utility company. One of four signals will be sent: “Low”
represents that the lowest energy cost rate is available,
“Medium” and “High” signals represent increasing energy
cost steps, and the Critical signal represents “peak rate”
energy. A heat pump water heater equipped with a DR
module will automatically recognize what energy cost rate
is available and adjust its mode and temperature setting
to use less energy when rates are medium, high and
critical.

When the signal is low or when no DR module is
connected, the unit runs as normal. The following steps
show how the unit reacts to Medium, High and Critical
signal levels.

When the DR signal is Medium, the control will operate in
eHeat™ Mode and the water temperature will remain at
the current user setting. The screen will display the
following (where xxx is the current user temperature
setting):

When the DR signal is High, the control will operate in
eHeat™ mode, with a water temperature setting of 110°F,
and the screen will display:

When the DR signal is Critical, the control will operate in
eHeat™ mode, with a water temperature setting of 100°F,
and the screen will display:

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DR module

DR connector

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Care and cleaning of the water heater.

Draining the Water Heater

CAUTION:Shut off power to the

water heater before draining water.

DANGER: Before manually operating

the relief valve, make certain no one will be exposed
to the hot water released by the valve. The water
drained from the tank may be hot enough to
present a scald hazard and should be directed
to a suitable drain to prevent injury or damage.

Attach a garden hose to the drain valve located
at the bottom of the unit and direct that hose
to a drain. The decorative front cover must be
removed to access the valve.

In order to drain the water heater completely, turn
off the cold water supply. Open a hot water faucet
or lift the handle on the relief valve to admit air to
the tank.

Open the drain valve.

Vacation and Extended Shutdown

If the water heater is to remain idle for an extended
period of time, the power and water to the
appliance should be turned off to conserve energy
and prevent a buildup of dangerous hydrogen
gas.

The water heater and piping should be drained if
they might be subjected to freezing temperatures.

After a long shutdown period, the water heater’s
operation and controls should be checked by
qualified service personnel. Make certain the
water heater is completely filled again before
placing it in operation.

NOTE: Refer to the Hydrogen Gas Caution
in the Operating Instructions.

Routine Preventive Maintenance

DANGER: Before manually operating

the relief valve, make certain no one will be
exposed to the danger of coming in contact with
the hot water released by the valve. The water
may be hot enough to create a scald hazard.
The water should be released into a suitable
drain to prevent injury or property damage.

NOTE: If the temperature and pressure-relief
valve on the hot water heater discharges
periodically, this may be due to thermal expansion
in a closed water system. Contact the water
supplier or your plumbing contractor on how to
correct this. Do not plug the relief valve outlet.

Properly maintained, your water heater will provide
years of dependable trouble-free service.

It is suggested that a routine preventive maintenance
program be established and followed by the user.

Periodic Inspection:

It is further recommended that a periodic inspection
of the operating controls, heating elements and
wiring should be made by service personnel
qualified in electric appliance repair.

Most electrical appliances, even when new, make
some sound when in operation. If the hissing or
singing sound level increases excessively, the electric
heating element may require cleaning. Contact a
qualified installer or plumber for inspection.

Temperature and Pressure-Relief Valve:

At least once a year, lift and release the lever handle
on the temperature and pressure-relief valve, located
on the back-right side of the water heater, to make
certain the valve operates freely. Allow several
gallons to flush through the discharge line to an
open drain.

Flushing Tank:

A water heater’s tank can act as a settling basin
for solids suspended in the water. It is therefore not
uncommon for hard water deposits to accumulate
in the bottom of the tank. To clean the tank of these
deposits, open the drain valve located under the large
decorative cover near the bottom of the unit and
drain a few quarts of water from the water heater
every month.

Use a flat

screwdriver

to turn

valve.

Decorative

cover

Clearing the Condensation Drain Tubes

Cleaning the Filter

In the Hybrid, eHeat™ and High Demand modes,
the heater moves air through the system and out
the back of the unit. The filter is in place to protect
the evaporator from dirt and dust.

A clean air filter is important to get the highest
efficiency. Occasionally this filter will need to be
cleaned (minimum is once a year). When the filter
requires cleaning, the Red light above the Filter
button will be illuminated and an audible beep will
sound. The screen will display instructions that the
filter needs to be cleaned. When this screen is
displayed, you can press the RIGHT arrow button for
instructions on how to clean the filter.

NOTE: If the filter gets too dirty, the unit will
automatically switch to Standard Electric mode
and energy savings will be lost.

Leave the power on and remove the filter from
the top of the unit. It is located in the top of the unit
behind the hot and cold inlet pipes. Grasp the plastic
handle and slide the filter straight up until it clears
the cover. Once it has been removed, the filter can
be wiped clean with a damp rag or rinsed with
warm water.

Once the filter has been cleaned, it can be replaced
by aligning it into the slot in the top of the unit and
sliding it down into place. When the handle is flush
with the top of the cover, it is seated.

When the clean filter has been reinstalled, press
the FILTER button and then press ENTER.

IMPORTANT: Filter must be cleaned when the alarm
is displayed. A dirty filter will make the system work
harder and result in a reduction of efficiency and
possible damage to the system. In order to get the
best energy efficiency available, make sure your filter
is clean.

There are two drain hoses that are attached to
the back of the heater. If both of these get clogged,
water will spill down the outside of the unit.

The primary drain is intended to carry all condensate
away. If it is clogged or if the hose is kinked, the
condensate will exit the secondary drain tube
and onto the floor. This is intended as a notification
to the user that the primary drain is clogged. Remove
the drain hose, clear any debris and reattach.

Periodically inspect the drain lines and clear any
debris that may have collected in the lines.

See Installation Instructions for more information.

Filter

3" tube (overflow)

Main drain tube

Direct the main drain

tube into a drain

Rear of unit

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13

Installation

Water Heater

Instructions

Models GEH50DNSRSA and GEH50DXSRGA

The location chosen for the water heater must take
into consideration the following:

LOCATION (CONT.)

WARNING:

This water heater SHOULD NOT
be installed in a space where liquids which give off flammable
vapors are to be used or stored. Such liquids include gasoline,
LP gas (butane and propane), paint or adhesives and their
thinners, solvents or removers. Because of natural air
movement in a room or other enclosed space, flammable
vapors can be carried from where their liquids are being used
or stored. The arc drawn within the water heater’s control can
ignite these vapors causing an explosion or fire which may
result in severe burns or death to those in range, as well as
property damage.

A—Diameter of water

heater plus 2" min.

B—Maximum 2"

NOTE: Auxiliary catch pan MUST conform to local codes.
Catch Pan Kits are available from the store where the water

heater was purchased, a builder store or any water heater
distributor.

Required clearances:

There must be a 7" clearance recommended (air space), with a
5-1/2" minimum clearance between any object and the front
and rear covers in the event service is needed.

A 14" minimum clearance is required to remove the
filter for cleaning. The hot and cold water plumbing
and electrical connections must not interfere with
the removal of the filter.

Condensation drain

The unit has a condensate drain; therefore a drain must be
available in close proximity to the unit. The drain must be no
higher than 36" above the floor (laundry drain is acceptable).
If no drain is available, then a common condensate pump with
a capacity no less than 1 gallon/hour must be purchased from
a local builder and supply store and installed.

B

A

Route to open drain.
Line should be at least
3/4" ID and pitched for
proper drainage.

LOCAL INSTALLATION REGULATIONS

This water heater must be installed in accordance with
these instructions, local codes, utility codes, utility
company requirements or, in the absence of local codes,
the latest edition of the National Electrical Code. It is
available from some local libraries or can be purchased
from the National Fire Prevention Association,
Batterymarch park, Quincy, MA 02169 as booklet
ANSI/NFPA 70.

POWER REQUIREMENTS

Check the markings on the rating plate of the water
heater to be certain the power supply corresponds to
the water heater requirements.

LOCATION

Locate the water heater in a clean dry area as near as
practical to the area of greatest heated water demand.
Long uninsulated hot water lines can waste energy and
water.

NOTE: Because this unit draws in air from the room to
heat the water, the room must be at least 10' x 10' x 7'
(700 cubic feet) or larger. If the room is smaller, there
must be a louvered door.

Place the water heater in such a manner that the air
filter, cover and front panels can be removed to permit
inspection and servicing, such as removal of elements
or cleaning of the filter.

The water heater and water lines should be protected
from freezing temperatures and high-corrosive
atmospheres. Do not install the water heater in outdoor,
unprotected areas.

CAUTION:The water heater should not

be located in an area where leakage of the tank or
connections will result in damage to the area adjacent
to it or to lower floors of the structure. Where such areas
cannot be avoided, it is recommended that a suitable
catch pan, adequately drained, be installed under the
water heater.

14

14"

5-1/2"

5-1/2"

WATER SUPPLY CONNECTIONS

Refer to the illustration below for suggested typical installation.
The installation of unions or flexible copper connectors is
recommended on the hot and cold water connections so that
the water heater may be easily disconnected for servicing if
necessary. The HOT and COLD water connections are clearly
marked and are 3/4" NPT on all models.

NOTE: Install a shut-off valve in the cold water line near the
water heater. This will enable easier service or maintenance
of the unit later.

IMPORTANT: Do not apply heat to the HOT or COLD water
connections. If sweat connections are used, sweat tubing
to adapter before fitting the adapter to the cold water
connections on heater. Any heat applied to the hot or cold
water connection will permanently damage the dip tube.

TYPICAL INSTALLATION

Installation Instructions

Heat trap
6" minimum

Heat trap

6" minimum

To cold
water
supply

Jacket access panel

Relief valve
discharge line to
suitable open drain

Jacket access panel

Auxiliary
catch pan 2"
maximum

Drain valve

Electrical junction
box (use only
copper conductors)

Hot water
outlet to fixtures

6" air gap

Shut-off valve

Union

Temperature and
pressure-relief valve
(shown in different
location for clarity)

Union

Thermal expansion
tank (if required)

THERMAL EXPANSION

WARNING: The water heater should not

be installed in a space where liquids which give off
flammable vapors are to be used or stored.

Determine if a check valve exists in the inlet water line.

It may have been installed in the cold water line as a
separate backflow preventer, or it may be part of a
pressure-reducing valve, water meter or water softener.
A check valve located in the cold water inlet line can
cause what is referred to as a “closed water system.”
A cold water inlet line with no check valve or backflow
prevention device is referred to as an “open” water
system.

As water is heated, it expands in volume and creates an
increase in the pressure within the water system. This
action is referred to as “thermal expansion.” In an “open”
water system, expanding water which exceeds the
capacity of the water heater flows back into the city main
where the pressure is easily dissipated.

A “closed water system,” however, prevents the
expanding water from flowing back into the main supply
line, and the result of “thermal expansion” can create a
rapid and dangerous pressure increase in the water
heater and system piping. This rapid pressure increase
can quickly reach the safety setting of the relief valve,
causing it to operate during each heating cycle. Thermal
expansion, and the resulting rapid and repeated
expansion and contraction of components in the water
heater and piping system, can cause premature failure of
the relief valve, and possibly the heater itself. Replacing
the relief valve will not correct the problem!

The suggested method of controlling thermal expansion is
to install an expansion tank in the cold water line between
the water heater and the check valve (refer to the
illustration on right). The expansion tank is designed with
an air cushion built in that compresses as the system
pressure increases, thereby relieving the over-pressure
condition and eliminating the repeated operation of the
relief valve. Other methods of controlling thermal
expansion are also available. Contact your installing
contractor, water supplier or plumbing inspector for
additional information regarding this subject.

To electrical

distribution panel

CONDENSATION DRAIN TUBES

This unit has a condensation tray. The water collected in the
tray drains out of the tube coming off the back of the unit.
Two flexible hoses are included with this unit. It is important
that both of these hoses are attached to the two drain ports
coming off the back of the unit. Attach one end of the longer
6' hose to the lower drain port on the back of the unit,
underneath the rear cover. Direct the
other end to a drain in the floor or no
higher than 3' above the floor. If such
drain is unavailable, a condensate
drain pump (not provided) must be
purchased and installed. Attach the
shorter 3" hose to the top drain port.

15

3" hose

6' hose

Installation Instructions

16

RELIEF VALVE

WARNING: The pressure rating of the relief

valve must not exceed 150 PSI, the maximum working
pressure of the water heater as marked on the rating
plate.

The BTUH rating of the relief valve must not be less than the
input rating of the water heater as indicated on the rating
label located on the front of the heater (1 watt=3.412 BTUH).

Connect the outlet of the relief valve to a suitable open drain
so that the discharge water cannot contact live electrical
parts or persons and to eliminate potential water damage.

Piping used should be of a type approved for hot water
distribution. The discharge line must be no smaller than the
outlet of the valve and must pitch downward from the valve
to allow complete drainage (by gravity) of the relief valve
and discharge line. The end of the discharge line should not
be threaded or concealed and should be protected from
freezing. No valve of any type, restriction or reducer
coupling should be installed in the discharge line.

A new combination temperature and pressure-relief valve,
complying with the Standard for Relief Valves and
Automatic Gas Shut-Off Devices for Hot Water Supply
Systems, ANSI Z21.22, is supplied and must remain installed
in the opening provided and marked for the purpose on the
water heater. No valve of any type should be installed
between the relief valve and the tank. Local codes shall
govern the installation of relief valves.

TO FILL THE WATER HEATER

WARNING: The tank must be full of water

before heater is turned on. The water heater warranty
does not cover damage or failure resulting from
operation with an empty or partially empty tank.

Make certain the drain valve is completely closed.
Open the shut-off valve in the cold water supply line.
Open each hot water faucet slowly to allow the air to

vent from the water heater and piping.
A steady flow of water from the hot water faucet(s)

indicates a full water heater.

CAUTION:

To reduce the risk of excessive pressures and
temperatures in this water heater, install temperature
and pressure protective equipment required by local
codes and no less than a combination temperature and
pressure relief valve certified by a nationally recognized
testing laboratory that maintains periodic inspection of
production of listed equipment or materials, as meeting
the requirements for Relief Valves and Automatic Gas
Shutoff Devices for Hot Water Supply Systems, ANSI
Z21.22. This valve must be marked with a maximum set
pressure not to exceed the marked maximum working
pressure of the water heater. Install the valve into an
opening provided and marked for this purpose in the
water heater, and orient it or provide tubing so that any
discharge from the valve exits only within 6 inches above,
or at any distance below, the structural floor, and does
not contact any live electrical part. The discharge
opening must not be blocked or reduced in size under
any circumstances.

ELECTRICAL CONNECTIONS

A separate branch circuit with copper conductors, overcurrent
protective device and suitable disconnecting means must be
provided by a qualified electrician.

All wiring must conform to local codes or latest edition of
National Electrical Code ANSI/NFPA 70.

The water heater is completely wired to the junction box at the
top of the water heater. An opening for 1/2" or 3/4" electrical
fitting is provided for field wiring connections.

The voltage requirements and wattage load for the water
heater are specified on the rating label on the front of the
water heater.

The branch circuit wiring should include either:

1. Metallic conduit or metallic sheathed cable approved

for use as a grounding conductor and installed with
fittings approved for the purpose.

2. Nonmetallic sheathed cable, metallic conduit or

metallic sheathed cable not approved for use as a
ground conductor shall include a separate conductor
for grounding. It should be attached to the ground
terminals of the water heater and the electrical
distribution box.

WARNING:Proper ground connection is

essential. The presence of water in the piping and water
heater does not provide sufficient conduction for a
ground. Nonmetallic piping, dielectric unions, flexible
connectors, etc., can cause the water heater to be
electrically isolated.

Water heater junction box

Ground screw

Junction box cover

Wire connectors

L2

L1

NOTE: This guide recommends minimum branch
circuit sizing based on the National Electric Code.
Refer to wiring diagrams in this manual for field
wiring connections.

Installation Instructions

17

The manufacturer’s warranty does not cover any
damage or defect caused by installation, attachment or
use of any type of energy-saving or other unapproved
devices (other than those authorized by the
manufacturer) into, onto or in conjunction with the water
heater. The use of unauthorized energy-saving devices
may shorten the life of the water heater and may
endanger life and property.

The manufacturer disclaims any responsibility for
such loss or injury resulting from the use of such
unauthorized devices.

If local codes require external application of insulation
blanket kits, the manufacturer’s instructions included
with the kit must be carefully followed.

Application of any external insulation, blankets or
water pipe insulation to this water heater will require
careful attention to the following:

• Do not cover the temperature and pressure-relief

valve.

• Do not cover access panels to the heating elements.

• Do not cover the electrical junction box of the

water heater.

• Do not cover the operating or warning labels attached

to the water heater or attempt to relocate them on
the exterior of the insulation blanket.

• Do not block the air inlet outlets below and in the top

covers.

BRANCH CIRCUIT SIZING GUIDE

Total Water Recommended Over-Current Protection
Heater Wattage (fuse or circuit breaker amperage rating)

208V 240V 277V 480V
3,000 20 20 15 15
4,000 25 25 20 15
4,500 30 25 25 15
5,000 30 30 25 15
5,500 35 30 25 15
6,000 40 35 30 20
8,000 50 45 40 25
9,000 – 50 45 25

10,000 – – 50 30
11,000 – – 50 30
12,000 – – –35

Typical vertical

piping arrangement

Typical horizontal piping

arrangement

Total Water Copper Wire Size AWG Based
Heater Wattage on N.E.C. Table 310-16 (75°C.)

208V 240V 277V 480V
3,000 12 12 14 14
4,000 10 10 12 14
4,500 10 10 10 14
5,000 10 10 10 14
5,500 8 10 10 14
6,000 8 8 10 12
8,000 8 8 8 10
9,000 – 8 8 10

10,000 – – 8 10
11,000 – – 8 10
12,000 – – – 8

18

Installation Instructions

INSTALLATION CHECKLIST

1. Tank location:

–Is room size less than 10' x 10' x 7' (700 cu. ft.)? If yes, louvered door or similar ventilation is needed.
– Back of unit away from wall by 7 inches.
– Front of unit is free and clear.
– Is the water heater level? If no, add shims under the base of the unit.

2. Plumbing connections:

– Does not prevent air filter removal.
– No leaks after filling the tank with water, either when water is flowing or not.

3. Condensate lines are in place:

1) Short tube on upper drain nozzle.

2) Longer tube on lower drain nozzle and directed into a floor drain or a condensate pump.

4. Temperature and pressure-relief valve is working and drain line completed per local code.

5. Electrical connection does not prevent air filter removal.

6. Verify control panel displays 120°F Hybrid mode.

7. Front cover is in place.

Before you call for service… GEAppliances.com

Troubleshooting Tips
Save time and money! Review the chart below first and you
may not need to call for service.

Problem Possible Causes What To Do

Water heater is noisy Fans are used to move air • Some amount of fan noise is normal (similar to the blower

through the system. The fan on a central heating and cooling system). If you hear an
noise volume will vary as the abnormal noise like a knocking or the noise level seems
water is heated. unusually loud, then contact service.

• If noise level has been increasing over the last weeks or

months, the filter may be getting dirty, thus making the
fans work harder. Check to see if filter needs to be cleaned.
(See page 13 for instructions.)

Water heater is Room is not vented • If the room is smaller than 10' x 10' x 7', then it must have
making the room properly or is too small. a louvered door or other means to allow air exchange
too cold with surrounding rooms.

Water dripping down Condensate drain hoses are • Two drain hoses are included with your water heater.
the outside of the not connected. Connect the longer 6' hose to the lower condensate drain
heater port. Connect the short 3" hose to the upper condensate

drain port.

Condensate drain hoses are • Remove each drain hose and clear any debris from the
kinked or clogged. line. You can use a small wire like a hanger or a small

screwdriver to clear out any debris in the drain port on
the unit.

Hot/Cold water connections • Tighten the inlet and outlet pipe connections.
are not tightened.

Not enough or no hot Water usage may have • Wait for the water heater to recover after an abnormal
water exceeded the capacity demand.

of the water heater.
A fuse is blown or a circuit • Replace fuse or reset circuit breaker.

breaker tripped.
Electric supply may be off. • Make sure electric supply to water heater and disconnect

switch, if used, are in the ON position.

Water temperature may • See the Water temperature setting section.
be set too low.

Leaking or open hot water • Make sure all faucets are closed.
faucets.

Electric service to your home • Contact the local electric utility.
may be interrupted.

Improper wiring. • See the Installation Instructions section.
Manual reset limit (TCO). • See the Water temperature setting section.
Cold water inlet temperature • This is normal. The colder inlet water takes longer to heat.

may be colder during the
winter months.

Water is too hot Water temperature is set • See the Water temperature setting section.

too high.

CAUTION:For your safety, DO NOT attempt repair of electrical wiring, controls,

heating elements or other safety devices. Refer repairs to qualified service personnel.
Electronic control has failed. • Call for service.

Rumbling noise Water conditions in your • Remove and clean the heating elements.

home caused a buildup of
scale or mineral deposits
on the heating elements.

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Before you call for service…

Problem Possible Causes What To Do

Relief valve producing Pressure buildup caused • This is an unacceptable condition and must be corrected.
popping noise by thermal expansion Contact the water supplier or plumbing contractor on how
or draining to a closed system. to correct this. Do not plug the relief valve outlet.

The heater is beeping The water heater has not • Fill the tank completely with water. Press ENTER to stop
and the screen says been filled with water before the alarm and then press POWER when the tank has been
“Attention! Tank not powering up. Powering up the filled.
filled!” heater without water will

damage the electric heaters.
The water heater warranty
does not cover damage or
failure resulting from operation
with an empty or partially
empty tank.

The filter light is on. The filter requires cleaning. • Follow the instructions on how to remove and clean the

A clean filter is necessary for filter on page 13.
effective operation.

The heater is beeping There is an issue with the • The unit will automatically switch to another available
and the screen says heat pump system. mode to ensure you continue to have hot water. Contact
“Heat Pump Failure” service immediately and give them the codes listed on the

display screen.

The heater is beeping There is an issue with the • The unit will automatically switch to another available
and the screen says water heater system. mode to ensure you continue to have hot water. Contact
“Water Heater Failure” service immediately and give them the codes listed on the

display screen.

The heater is beeping There is an issue with the • The heater will need to turn off. Contact service immediately.
and the screen says water heater that requires
“System Failure” immediate attention.

Unit is not making If unit is using resistance • Check mode of unit.
noise elements, it will not make

noise.

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21

Notes. GEAppliances.com

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