SLIMLINE CORDED PHONE WITH CALLER ID
Before You Begin
Telephone Jack Requirements
To use this phone, you need an RJ11C type
modular telephone jack installed. If you do
not have a modular jack, call your telephone
service provider to find out how to have one
installed. If you have DSL high speed Internet
service, a DSL filter is required (not included).
Contact your DSL service provider for more information about
DSL filters.
Battery installation
IMPORTANT: The caller ID records and memory location records will
be lost in approximately one minute after the batteries are removed
from the base. Please read the instructions before replacing the
batteries and have the batteries ready before replacement.
Your Caller ID phone uses 3 AA-size alkaline batteries for
receiving and storing Caller ID records and for the numbers you
use for memory dialing.
1. If the telephone line cord is connected, disconnect it from the
wall.
2. Press on the tab to open the battery compartment cover on
the base as shown in figure 1 below.
3. Insert 3 AA alkaline batteries (not included) into the
compartment matching the engraving in the battery
compartment as shown in figure 2 below.
4. Replace the battery compartment cover.
5. Re-connect the telephone line cord to the wall jack.
CAUTION: If the telephone will not be used for an extended period of
time, remove the batteries from the base to prevent possible leakage.
Modular
telephone
line jack
Wall plate
Installing on a wall
1. Rotate the base until the engraved text “TOP” on the bottom
of the base is correctly oriented.
2. Hold the straight end of the line cord so that about 2-3
inches of cord is available to plug into jack. Then route the
remaining cord through the grooves under the base and
wrap the excess cord around the posts on the back of the
base as shown in figure 3 below.
3. Plug the line cord into the wall jack. Slip the mounting holes
on the base over the wall plate posts and firmly slide the unit
down into place.
4. Plug the coiled cord into the bottom of the handset.
5. Place the handset onto the base. Check installation by
picking up handset to check for dial tone.
Telephone operation
Make a call
1. Lift the handset from the base.
2. Dial the number.
3. Return the handset to the base to hang up.
Answer a call
1. Lift the handset from the base when the telephone rings.
2. Return the handset to the base to hang up.
Redial
Lift the handset and then press redial to call the last dialed
number (maximum of 32 digits).
Flash
Press ash to use custom calling services such as call waiting.
Custom calling services are provided by your telephone service
provider.
Receiver volume
The listening volume can be adjusted to 3 dierent levels by
adjusting the receiver volume switch.
= low
= medium
= high
Ringer volume
The ringer volume can be adjusted to 3 dierent levels by
adjusting the ringer volume switch.
= silent
= low
= high
Telephone settings
IMPORTANT: Do not plug the telephone into the wall jack while setting
up the Caller ID menu because an incoming call may invalidate the
information not yet saved.
Viewing the Set Up menu
You can view the Set Up menu structure as follows:
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or to scroll the menu structure and view the
submenus (DATE/TIME, LANGUAGE, CONTRAST, LOCAL
AREA CODE, LONG DIST CODE, LOCK, CHANGE PIN ?, T/P
DIAL MODE, and FLASH TIME).
NOTE: You may press the del key anytime to exit the Set Up menu. If no keys are
pressed within 10 seconds, the phone automatically exists the Set Up menu and
returns to the NO CALLS summary screen.
Setting date/time
You can set the date (month and day) and time (hour and
minute) of the telephone unit.
1. Press menu. The screen displays DATE/TIME.
2. Press menu again to show the current hour setting.
3. Press or to select the desired digits for hour setting:
• 0 to 23 for 24-hour format
• 1 to 12 for 12-hour format
4. Press menu to confirm your setting and move to the minute
setting.
5. Press or to select the desired digits for minute setting
(00 to 59).
6. Press menu to confirm your setting and move to the month
setting.
Figure 2
Figure 1
Figure 1
Figure 2
Telephone installation
Installing on a desk or table
1. Plug the coiled handset cord into the bottom of the handset.
2. Plug the telephone line cord into a modular wall plate (not
included) as shown in figure 1 below.
3. Store the excess telephone line cord in the grooves under the
base as shown in figure 2 below.
4. Position the base with the larger end facing up as shown in
figure 1 below, and then place the handset onto the base.
7. Press or to select the desired digits for month setting (1
to 12).
8. Press menu to confirm your setting and move to the day
setting.
9. Press or to select the desired digits for day setting (01
to 31).
10. Press menu to confirm your setting and move to the Time
Format.
11. Press or to select the desired time format setting (12H
or 24H).
12. Press menu to confirm your setting.
The date and time will be updated, every time a FSK Caller ID
message has been received.
If a DTMF Caller ID has been received, then it will get the date
and time from the system clock of the phone.
NOTE: The phone returns to idle mode if no key has been pressed for 10
seconds or if the delete key is pressed before the completion of the current
operation. The phone will time out and return to idle mode without changing the
current time.
Setting the language
You can select ENGLISH, RUSSIAN, ROMANIAN, BULGARIAN,
TURKISH, POLISH, GREEK, SPANISH or FRENCH as the display
language. The default setting is ENGLISH.
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or until LANGUAGE appears.
4. Press menu to show the current language setting.
5. Press or to select the desired language.
Base and handset Layout
store
Earpiece
(receiver)
ash
Microphone
redial
mem
switch hook
up/down
menu
receiver volume switch
ringer volume switch
dial
delete
1
2 4 6 8 10
3 5 7 9
User’s Guide
Model: EX30011
visit our website
www.thehomephones.com
Model EX30011
P/N: 905-30011104-00
EX.E Version 1.0 06/2011
Printed in China
© 2011 CCT Tech Global Limited
is a trademark of
The General Electric Company,
and is under license by
CCT Tech Global Limited,
Central, Hong Kong
Parts checklist
Your telephone package includes the items shown below.
Handset
Base with telephone
line cord and coiled
cord attached
User’s guide
Call
Waiting
Figure 3
NOTE: To prevent the handset
from falling out of the cradle while
the phone is hanging on the wall,
make sure the base is rotated to
the correct position as shown.
TOP
Call
Waiting
6. Press menu to again to store your language setting.
Setting the LCD contrast
This setting allows you to adjust the display contrast and
viewing angle for easier readability.
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or until CONTRAST appears.
4. Press menu to show the current contrast setting. There are
five levels of contrast (1 to 5), with the default set to 3.
5. Press to increase the contrast or until CONTRAST to
decrease the contrast.
6. Press menu again to store your contrast setting.
Setting the local area code
The Caller ID feature uses the programmed area code to
determine the number format to display when a valid Caller ID
signal is received.
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or until LOCAL AREA CODE appears.
4. Press menu to show the current local area code. The default
is ----.
5. The first digit ashes, indicating that it is ready to accept the
new area code entry.
6. Press to select the first digit (0 to 9). When the desired
number is ashing, press to confirm and advance to the
next digit.
7. Repeat steps 5 and 6 until you have entered all the digits for
your area code.
-OR-
Press 0 to 9 on the dial key pad directly to enter the local
area code. The cursor moves to the next digit automatically.
8. Press menu again to store your new local area code.
NOTE: If you make a mistake, press the del key to reset your entries.
Setting the long distance code
You can configure your phone to store a 1-digit long distance
code.
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or until LONG DIST CODE appears.
4. Press menu to show the current long distance code.
5. Press or to select 1, 0, or <space> (default).
6. Press menu again to store your new long distance code.
Activating or deactivating call lock
You can activate or deactivate call lock on your phone.
To activate call lock
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or until LOCK appears.
4. Press menu. The screen displays CALL LOCK ON ?
5. Press menu again. The screen displays CALL LOCK ON ! The
call lock icon appears at the corner.
To deactivate call lock
1. Place the handset in the cradle of the telephone base.
SLIMLINE CORDED PHONE WITH CALLER ID
User’s Guide
Model: EX30011
Call
Waiting
No display • Replace batteries.
• Make sure the batteries are properly
installed.
No
information
is shown
after the
phone rings
• In order to receive Caller ID records, you
must subscribe to the standard name and
number Caller ID service available through
your local telephone company.
• Be sure to wait until the second ring before
answering.
Phone does
not ring
• Make sure the ringer switch is not set to
silent.
• You may have too many extension phones
on your line. Unplug some extension phones.
• Check for a dial tone. If there is no dial tone,
see solutions for No dial tone.
Other party
cannot hear
you
• Make sure the telephone line cord is securely
plugged in.
• Make sure extension phones are not in use
at the same time you are using the phone.
It is normal for the volume to drop when
additional extension phones are used at the
same time.
Cannot dial
out
• Make sure the T/P dialing mode is set to the
type of phone service you are subscribed to.
General Product Care
• Avoid dropping the handset, as well as other rough
treatment to the phone.
• Clean the phone only with a dry soft cloth.
• Never use cleaning agents, paint thinner, abrasive powder,
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14 16 18 20
15 17 19
memory on page 12. The new numbers will overwrite the
existing numbers.
To dial a number from memory
1. Lift the handset.
2. Press mem followed by the desired location button (0-9) to
call.
-OR-
1. Press dial when the handset is on the base.
2. Press or to select the desired memory location.
3. Lift the handset to call.
To review a number stored in memory
1. Press the dial key.
2. Press or to select the desired memory location. The
number shows on the display.
To erase a stored number
1. Press or to select the desired memory location.
-OR-
Press the store key and then press the desired memory
location (0-9) to locate the record.
2. Press the del key. The screen displays “ERASE MEM ?”
3. Press the del key again to erase the stored number. The
screen displays “EMPTY !” and all records are erased.
Caller ID
IMPORTANT: To use the Caller-ID capabilities of this telephone
system, you must subscribe to Caller-ID services from your service
provider. Check with your telephone service provider for details.
Summary Screen
The Summary Screen shows the current time, date, and number
4. Enter the number (up to 16 digits), and then press store
again.
5. Return the handset to the base.
To store redial number in memory
1. Lift the handset, then press store.
2. Press the desired memory location key (0-9).
3. Press store.
4. Press redial, and then press store again.
5. Return the handset to the base.
To copy caller ID memory to user memory
1. Pick the handset.
2. Press the store key.
3. Press or to display the number you want to copy.
4. Press the store key.
5. Press 0-9 for the memory location. If the memory location is
occupied, the displayed number ashes.
6. Press store to save the number and name. The screen
displays SAVED !
To add a pause to a memory location
You can insert a dialing pause in the dialing sequence when
storing a number requiring a pause.
1. Follow the steps in the section To store a number in
memory on page 12.
2. Press redial in the dialing sequence where a pause is
required (the pause time is approximately four seconds).
To change a stored number
Follow the same steps as the section To store a number in
of new calls to be reviewed. It displays until any key is pressed.
Within 60 seconds of receiving a new call, the Summary Screen
appears.
Call Waiting
Indicator
Call Status:
NEW or REPEAT
Caller ID
sequence
number
Time
Date
Caller’s phone
number
Caller’s name
Receiving and storing CID records
The unit receives and displays CID information transmitted
by your local phone company. This information can include
the phone number, date, and time. The unit stores call records
for later review. When the memory is full, a new call record
automatically replaces the oldest call record in memory. NEW
appears on the display for calls received that have not been
reviewed. REP appears on the display for calls received more
than once which have not been reviewed.
Reviewing CID records
Press or to review your Caller ID records. Caller ID records
are stored in the order they are received.
• Press repeatedly to scroll through the call records from the
most recent to the oldest.
• Press repeatedly to scroll through the call records from the
oldest to the newest.
• The screen displays START/END when the call log reaches the
end.
Deleting a caller ID record
• Press or to scroll through the call log, press del when
the desired entry is displayed on the screen.
Deleting all the caller ID records
• To delete all caller ID records, press and hold del when
reviewing the call log. The screen then displays DELETE ALL?
Press del again to confirm.
Dialing back
1. Press or to scroll through the call log when the
telephone is in idle mode to review the Caller ID records.
2. Press the dial key to dial back the phone number shown on
the display.
If you programmed your local area code in the Set up menu
1. Press or to scroll through the call log when the
telephone is in idle mode to go to the number you want to
dial.
• If you see a number with 7 digits (e.g., 555-1234), then the call
was received from within your area code. However, this does
not guarantee the call is a local call.
• If you see a number with 11 digits (e.g., 1-234-555-1234), then
the call received was not from your area code.
2. Press the dial key, a 10 second timer also starts in the upper
right side of the display, letting you know the time remaining
time the unit returns to the Summary Screen. If you adjust
the number to be dialed, the timer automatically resets itself.
3. To dial the displayed number, pick up the handset before the
timer reaches 0.
If you did not program your local area code in the Set up menu
1. Press or to scroll through the call log when the
telephone is in idle mode to go to the number you want to
dial. You will only see digit numbers (e.g., 234-555-1234).
2. Repeat steps 2 and 3 in the above section.
NOTE: If PICKUP PHONE shows on the display, no other changes to the number
can be made. The information sent from the telephone company is known to
be a valid number to dial back (available only in limited areas). Once you pick up
the phone, the number is automatically dialed.
Visual message waiting indicator
When you have a message in the centralized voice mail system,
this indicator will be lit. You need to contact your services
provider for more details.
Caller ID display messages
The following special message indicate the status of a message
or the unit:
Battery power level is low. Please replace the batteries as
soon as possible in order to maintain Caller ID operation.
Troubleshooting Tips
Problem Cause/solution
No dial tone • Check all cabling to make sure that all
connections are secure and not damaged.
• Check the hook switch. Make sure it fully
extends when the handset is lifted from the
cradle of the base.
alcohol, or other chemical products to clean the unit. Doing
so will damage the unit.
• Retain the original packaging in case you need to ship the
phone at a later date.
Environment
Used equipment must be disposed of in compliance with
current environmental protection regulations. You should
return it to you reseller or dispose of it in an approved
recycling center.
Do not attempt to open the batteries as they contain
chemical substances. In the event of leakage, avoid
contact with the skin, eyes and mouth. In the event
of contact, rinse the aected part for several
minutes in running water. Clean the product with
absorbent paper or a dry cloth and contact your
reseller for replacement batteries.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN
THE TRIANGLE IS
A WARNING SIGN
ALERTING YOU
OF “DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION
RISK OF ELECTRICAL SHOCK, DO NOT OPEN
CAUTION: TO REDUCE THE
RISK OF ELECTRICAL SHOCK,
DO NOT REMOVE COVER (OR
BACK). NO USER SERVICEABLE
PARTS INSIDE. REFER
SERVICING TO QUALIFIED
SERVICE PERSONNEL.
THE EXCLAMATION
POINT WITHIN
THE TRIANGLE IS
A WARNING SIGN
ALERTING YOU
OF IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
WARNING: TO PREVENT
FIRE OR ELECTRICAL
SHOCK HAZARD, DO
NOT EXPOSE THIS
PRODUCT TO RAIN OR
MOISTURE.
CAUTION: Disconnect the phone cord from the wall outlet before
installing or replacing the batteries.
• Never install telephone wiring during a lightning storm.
• Never touch un-insulated telephone wires or terminals,
unless the telephone line has been disconnected at the
network interface.
• Install or modify telephone lines with caution.
• Never install a telephone in a wet or damp location.
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11
2. Press menu. The screen displays DATE/TIME.
3. Press or until LOCK appears.
4. Press menu. The screen displays CALL LOCK OFF ?
5. Press menu again. The screen displays ENTER PIN CODE. The
first digit ashes.
6. Press 0 to 9 on the dial key pad to complete the entry for PIN
code. The default is 0000.
7. If the PIN code is correct, the screen displays CALL LOCK OFF
! If the PIN code is incorrect, the screen displays INCORRECT
PIN ! and the deactivation fails.
NOTE: If you make a mistake, press the del key to reset your entries.
Changing PIN
You can change the PIN on your phone.
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or until CHANGE PIN ? appears.
4. Press menu. The screen displays ENTER PIN CODE. The first
digit ashes.
5. Press 0 to 9 on the dial key pad to complete the entry for PIN
code. The default is 0000.
6. After a correct PIN is entered, the screen displays ENTER
NEW PIN.
7. Press 0 to 9 on the dial key pad to enter the new PIN. The
screen displays RE-ENTER PIN.
8. Press 0 to 9 on the dial key pad to re-enter the new PIN. The
screen displays PIN SAVED! The PIN code is changed.
Setting the dialing mode
You can choose between touch-tone dialing or pulse (rotary)
dialing for your telephone. The telephone is preset for touchtone dialing.
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or until T/P DIAL MODE appears.
4. Press menu to show the current dialing mode.
5. Press or to select either TONE DIAL or PULSE DIAL.
6. Press menu again to store your new dialing mode.
Setting the ash time
Flash time is the value used by either the local telephone
company or PBS system to identify a soft “on-hook” signal. You
can set the ash time for your phone.
1. Place the handset in the cradle of the telephone base.
2. Press menu. The screen displays DATE/TIME.
3. Press or until FLASH TIME appears.
4. Press menu to show the default ash time setting.
5. Press or to change the ash time value (100 MS to 900
MS, each increment is 100 MS).
6. Press menu again to store your new ash time.
Memory
You can store a maximum of 10 entries in the 0-9 memory
locations.
To store a number in memory
1. Lift the handset, then press store.
2. Press a memory location key (0-9).
3. Press store again.
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