GE 29871 User Manual

Model 29871 Digital Answering System

(includes English and French selectable Voice Prompts)

User’s Guide

Important Information

NOTICE: This product meets the applicable Industry Canada technical speciﬁcations.

Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

The equipment must be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certiﬁed equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe systems, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTES: This equipment may not be used on coin service provided by the telephone company.

Interference Information

This equipment generates and uses radio frequency energy which may interfere with residential radio and television reception if not properly installed and used in accordance with instructions contained in this manual. Reasonable protection against such interference is ensured, although there is no guarantee this will not occur in a given installation. If interference is suspected and veriﬁed by switching this equipment on and off, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the radio/television receiver’s antenna, relocate the equipment with respect to the receiver, plug the equipment and receiver into separate circuit outlets. The user may also wish to consult a qualiﬁed radio/television technician for additional suggestions. This equipment has been fully tested and complies with all limits for Class B computing devices pursuant to part 15 FCC Rules and Regulations.

Licensing

Licensed under US Patent 6,427,009.

Hearing Aid Compatibility

This telephone system meets FCC/Industry Canada standards for Hearing Aid Compatibility.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

For body worn operation, this phone has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied with this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.

SE E M ARK ING ON BO TTO M / BA CK OF PRO DUC T

RISK OF ELECTRIC SHOCK DO NOT OPEN

WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

THE EXC LAMATION POINT WITHIN THE TRIANG LE IS A WARNING SIGN ALERTI NG YOU OF IMPORTANT INSTRU CTIONS ACCOMPANY ING THE PR ODUCT.

CAUTION:

Table of Contents

Important InformatIon ................................. 2

Interference InformatIon .............................3

LIcensIng .....................................................3

HearIng aId compatIbILIty ............................3

IntroductIon ...............................................5

before you begIn ........................................5

Parts CheCklist ...............................................................5

Modular JaCk requireMents ........................................5

InstaLLatIon .................................................6

iMPortant instruCtions for Moving the answering

systeM ...............................................................................8

set up .........................................................8

reCording the greeting .................................................9

reviewing the greeting..................................................9

erasing the greeting ......................................................9

Changing the settings ...................................................9

setting the language ..................................................10

setting the tiMe/day ................................................... 11

hour ............................................................................... 11

Minutes ..........................................................................11

day .................................................................................. 12

setting the rings to answer .....................................12

toll saver inforMation ..............................................12

setting the inCoMing Message tiMe .........................12

setting the seCurity Code.......................................... 13

revIewIng tHe settIngs ..............................14

adJusting the voluMe .................................................14

message counter .......................................14

less than 10 Messages .............................................. 14

More than 10 Messages ............................................ 14

Message Counter disPlay ..........................................14

pLayIng messages .......................................15

erasing all Messages .................................................16

leaving a MeMo ............................................................16

sCreening Calls (auto disConneCt feature) ..........16

remote access ...........................................17

to aCCess your answering systeM ..........................17

generaL product care ..............................18

troubLesHootIng tIps .................................18

teLepHone network InformatIon ...............19

ren number .............................................19

servIce.......................................................20

Index .........................................................21

Introduction

Your Digital Answering System is designed to give you ﬂexibility in use and high quality performance. To get the most from your new answering system, we suggest that you take a few minutes right now to read through this instruction manual.

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

Before You Begin

Parts Checklist

Make sure your package includes the following items:

Answering system

Mounting pedestal

AC power adaptor

Modular Jack Requirements

You need an RJ11C type modular jack, which is the most common type of phone jack and might look like the one pictured here. If you don’t have a modular jack, call your local phone company to ﬁnd out how to get one installed.

Telephone

line cord

Wall Plate

Modular

telephone

line jack

Installation

The Answering System can be placed on the desktop in three different positions; upright, using the mounting pedestal, at an angle using the pedestal, or lying ﬂat without the pedestal. Choose your preference and use the mounting hooks to attach the pedestal onto the answering system as shown below.

Upright position -

2 mounting hooks

Angled position -

4 mounting hooks

CAUTION:

• Never install telephone wiring during a lightning storm.

• Never touch uninsulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

1. Plug the telephone line cord into a modular wall jack.

2. Connect the telephone line cord from your telephone into the jack on the back of the answering system marked PHONE. (You don’t have to connect your telephone in order for the answering system to record incoming messages.)

3. Connect the small end of the power adaptor into the POWER 5V AC jack on the back of the answering system. Plug the other end into an AC power outlet. The unit performs the initialization, pauses a few seconds and then beeps when it is ready for setup or to answer calls with the default greeting and settings.

CAUTION: To reduce risk of personal injury, ﬁre, or damage use only the 5-2634 (white), 5-2633 (black), or 52778 (black) power adaptor listed in the user’s guide. This power adaptor is intended to be correctly orientated in a vertical or ﬂoor mount position.

Important Instructions for Moving the Answering System

To move the answering system to a different location in the house, follow these instructions:

1. Disconnect the phone line or any phones you may have connected to the answering system.

2. Unplug the power adaptor from the electrical outlet.

3. Move the answering system and phone line to the desired location.

4. Plug the power adaptor into an electrical outlet.

5. The MESSAGE counter ﬂashes if there is a new message.

6. Connect all necessary phone lines.

Set Up

message

play/stop/memo

(button)

counter

(indicator)

8/“NEXT”

(button)

7/“PREVIOUS”

(button)

setup/enter

(button)

greeting

(button)

microphone

volume +/-

(button)

on/off/erase

(button)

Recording the Greeting

Before using your new answering system, you should record a greeting (the announcement callers hear when your answering system answers a call). If you don’t record a greeting, callers hear a default greeting which says, “We are unavailable to take your call. Please leave a message. Thank you for calling.”

When recording the greeting you should be about 20 centimeters from the unit and eliminate as much background noise as possible. This ensures the best recording quality.

1. Prepare your greeting.

Sample Greeting: Hi, this is (use your name here). I can’t answer the phone right now, so

please leave your name, number, and a brief message after the tone, and I’ll get back to you. Thank you for calling.

2. Hold down the GREETING button. The answering system announces, “Record greeting

after tone.” After the tone you have 30 seconds to record your greeting.

3. Release the GREETING button when you ﬁnish. The unit beeps, and the greeting plays back

automatically.

Reviewing the Greeting

To review the greeting, press and quickly release the GREETING button. The unit plays the current greeting.

Erasing the Greeting

If you want to erase your greeting, press and hold the ERASE button while your recorded greeting is playing. The default greeting will be restored.

NOTE: Your recording time should not be less than two seconds. Otherwise the unit will return to the default greeting.

Changing the Settings

This function allows you to change the Language, Time/Day, Rings to Answer, Message Time and Security Code settings.

NOTE: User can exit the set-up menu at any time by pressing the STOP button.

Setting the Language

This setting allows you to set the answering system in either English or in French voice menu mode. Once the language is set, all voice menus, including the one used in Remote Access mode, will be switched to the selected language.

1. Press and hold the SETUP/ENTER button for two seconds, then release to access the set-up menu.

2. The answering system announces, “For English, press NEXT, press ENTER to continue (in

English). Pour le Francais, appuyer sur PREVIOUS, appuyer sur ENTER pour continuer (in French)”.

3. Press NEXT ( 7 ), answering system enters English voice menu mode. If ( 8 ) is pressed,

answering system enters French voice menu mode. If SETUP/ENTER is pressed, answering system remains in the current language mode. In any case, the answering system enters to the TIME/DAY menu.

NOTE: Language can only be set when the user is in physical access of the unit. When you are running in Remote Access mode, the language cannot be changed and will remain in the language you’ve previously set.

Setting the Time/Day

This setting allows you to set the current time and day for the Time/Day stamp attached to each message.

Range of Settings Time Hour 12 a.m. - 11 p.m. Minute 0 - 59 Day Sunday - Monday Rings 2,3,4,5 toll saver

to Answer Message time 1,2,3,4, minutes Security 0 - 9, 0 - 9, 0 - 9

Code

Default Settings

Time 12 a.m. Sunday Rings to Answer 4 Message time 2

Security Code 123

Hour

1. When you have completed setting the Language, the unit will enter the TIME/DAY menu. The answering system announces, “Time (the current time and day setting) To set hour, press NEXT ( 8 )...press ENTER to continue.”

2. To change the hour, press and release the ( 7 or 8 ) button and the answering system announces an hour, such as “12am, 1am, 2am,” or “12am, 11pm, 10pm.”

3. After choosing the hour, press and release the SETUP/ENTER button to store the hour. The answering system enters the Minute menu.

Minutes

1. The answering system announces, “(the current minutes setting). To set minutes, press NEXT( 8 )...press ENTER to continue.”

2. To change the minutes, press and release the ( 7 or 8 ) button, and the answering system announces a minute such as “1, 2, 3” or “59, 58, 57.”

3. After choosing the minute, press and release the SETUP/ENTER button to store the minute. The answering system enters the Day menu.

Day

1. The answering system announces, “(the current day setting) To set day, press NEXT( 7 )... press ENTER to continue.”

2. To change the day, press and release the ( 7 or 8 ) button, and the answering system announces a day, such as “Sunday, Monday” or “Sunday, Saturday.”

3. After choosing a day, press and release the SETUP/ENTER button to store the day. The answering system enters the Rings to Answer menu.

Setting the Rings to Answer

This setting allows you to select the number of rings before the answering system answers a call. This menu comes after you have ﬁnished setting the TIME/DAY.

1. The answering system announces, “Rings to Answer ( the current rings to answer setting )

To set rings to answer, press NEXT( 8 )...press ENTER set to continue.”

2. To change the rings to answer, press and release ( 7 or 8 ) button and the system announces a number such as “2, 3, 4,” or “2, toll saver, 5.”

3. After choosing a number, press and release the SETUP/ENTER button to store the rings to answer. The answering system conﬁrms the setting and enters Message Length menu.

Toll Saver Information

Toll Saver can save you the cost of making a call when you access your messages from another phone:

• If you have new messages, the system answers after the 2nd ring.

• If you have no new messages, the system answers after the 5th ring.

You can hang up after the 3rd ring and save the pay telephone or long distance charge.

Setting The Incoming Message Time

This setting allows you to select the length of the incoming message.

1. The answering system announces “Message Time (current message length) minutes. To

set message time, press NEXT( 8 ), press ENTER to continue.”

2. To change the message length, press and release the ( 7 or 8 ) button and the answering system announces a number, such as “1, 2, 3, 4.”

3. After choosing a number, press and release the SETUP/ENTER button to store the message time. The answering system enters Security Code menu.

Setting the Security Code

This setting allows to change the factory default security code used to access your answering system from a remote location. This menu comes after you have ﬁnished setting the Incoming Message Time. The default code is 123.

1. The answering system announces, “Security Code (the current 3 number Security Code

setting). To set security code, press NEXT( 8 )...press ENTER to stop.”

2. If you press and release the SETUP/ENTER button, the answering system announces all the new settings and exits the Setup menu.

3. If you press and release ( 7 or 8 ) button, answering system announces “Security Code (current 3 number). To set security code, press NEXT( 8 ), press

ENTER to continue”.

4. To change the ﬁrst security code number, press and release the ( 7 or 8 ) button again. The answering system announces all three numbers, but only the ﬁrst number will change, such as “123, 223,” or “123, 023”.

5. After choosing the ﬁrst number, press and release the SETUP/ENTER button to store the ﬁrst number.

6. The answering system automatically advances to the second number and announces

“Security Code (current 3 number). To set security code, press NEXT( 8 ), then press ENTER to continue.” To change the second and third numbers, repeat steps 4 and 5. After

the third number is stored, the answering system announces all the stored settings and exits the setup menu.

NOTE: User can exit the setup menu at any time by pressing the STOP button.

Reviewing the Settings

This function allows you to review the current time, rings to answer, message time and security code.

• Press and release the SETUP/ENTER button to start the review. The answering system announces the current settings.

Adjusting the Volume

Use the VOLUME + and - buttons to increase or decrease the volume. The answering system beeps when it is not announcing a setting or playing a message.

Message Counter

The message counter displays the number of messages you have received.If the answering system is off, the message counter displays a dash (-). If the answering system is on, the message counter displays the number of messages.

Less Than 10 Messages

When you have new messages, the message counter continuously ﬂashes the number of new (from 1 to 9), unheard messages in the display.

When you have no new messages, the message counter displays the number of old messages (from 0 to 9).

When you have both new and old messages, the message counter continuously ﬂashes the total number of messages (from 1 to 9) in the display.

More Than 10 Messages

When you have both old and new messages, the message counter continuously ﬂashes the total number of messages followed by a dash, such as 2, 8, -.

Message Counter Display

In addition to message information, the message counter also displays information about the digital answering system’s status.

• When memory is full, an “F” ﬂashes in the message counter display.

• When you’re recording a greeting, “o” shows in the message counter display.

• When the answering system is answering a call, “A” shows in the message counter display.

• When the answering system is playing messages, “ “ shows in the message counter display.

• When you’re recording a memo, “L” shows in the message counter display.

• When the remote functions are accessed, “A” shows in the message counter display.

• When you’re erasing all the messages, “E” shows in the message counter display.

Playing Messages

When the message counter ﬂashes you have new messages. Messages play back in ﬁrst received-ﬁrst played order. If there are new messages, the answering system plays only the new messages, then announces “End of New Messages”. If no new messages have been received, the unit plays all messages, then announces, “End of Messages”.

NOTE: When the answering system is off, it answers calls after 10 rings but doesn’t play the greeting. The answering system doesn’t take messages when it is turned off.

• To playback messages, press and release the PLAY/STOP/MEMO button.

• To stop playback, press and release the PLAY/STOP/MEMO button.

• To restart playback of a current message, press and hold the ( 7 ) button until the message restarts from the beginning.

• To go back to the beginning of a previous message, press and release the ( 7 ) button within one second.

• To fast forward through a message, press and hold the ( 8 ) button.

• To skip to the beginning of the next message, press and release the ( 8 ) button.

• To erase a message while it is playing, press the ON/OFF/ERASE button. The answering system announces, “Message Erased” to conﬁrm the message has been erased.

NOTE:

• An ‘old’ message is a message that has been listened to (even if played back partially) and not erased.

• A ‘new’ message is a message that has never been listened to at all.

• At the end of each message the answering system announces the time and day the message was received.

At the end of messages playback the answering system announces “end of messages.”

Erasing All Messages

When the answering system isn’t playing or recording messages, press and hold the ON/OFF/ ERASE button until you hear the “Messages Erased” announcement. Release the button after

the announcement. This feature allows you to erase all old messages but not new messages. If you do not have any messages, the answering system announces, “Zero Messages.”

NOTE: To erase new messages, play them, then press ERASE during playback.

NOTE: Once a message is erased, it cannot be restored.

Leaving a Memo

Press and hold the PLAY/STOP/MEMO button. Record your message after the announcement and the beep are heard. Release the PLAY/STOP/MEMO button when you’re ﬁnished talking. The answering system treats the memo as a message, and the MESSAGE counter ﬂashes.

Screening Calls (Auto Disconnect Feature)

When a call comes in the answering system rings the number of set times, plays the greeting, and records the incoming call.

Auto Disconnect tells the answering system to stop playing the greeting or recording a message when an extension has picked up the call.

You can screen incoming calls by listening as the caller leaves a message. If you want to talk to that caller, pick up any extension phone.

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