GE 29869 User Manual
Digital Answerer
User's Guide
29869 Series
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IMPORTANT INFORMATION
NOTICE: The Industry Canada label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective, operational and
safety requirements. The Industry Canada does not guarantee the equipment will operate to
the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected
to the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection. The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe systems, if present, are
connected together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTES: This equipment may not be used on coin service provided by the telephone
company.
Party lines are subject to telephone company tariffs and, therefore, you may not be able to
use your own telephone equipment if you are on a party line. Check with your local
telephone company.
INTERFERENCE INFORMATION
If this equipment does cause interference to radio or television reception (which you can
determine by turning the equipment off and on), try to correct the interference by one or
more of the following measures.
• Reorient the receiving antenna (that is, the antenna for radio or television that is
“receiving” the interference.)
• Change the position of the computer with respect to the radio or television equipment
that is receiving interference.
• Move the Telephone Answering System away from the equipment that is receiving
interference.
• Plug the Telephone Answering System into a different wall outlet so that the Telephone
Answering System and the equipment receiving interference are on different branch
circuits.
If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions.
2
TABLE OF CONTENTS
NSWERER OPERATION .................................... 13
IMPORTANT INFORMATION .................................... 2
NTERFERENCE INFORMATION ................................ 2
I
M
ODULAR JACK REQUIREMENTS ..................... 4
NSTALLING THE BATTERY ............................... 4
I
EFORE YOU BEGIN ........................................... 4
B
P
ARTS CHECKLIST ......................................... 4
NSTALLATION.................................................... 5
I
MPORTANT INSTRUCTIONS FOR MOVING
I
THE
ANSWERER: ............................................ 6
ETUP ............................................................. 7
S
ECORDING THE GREETING ....................... 7
R
R
EVIEWING THE GREETING ........................ 8
RASING THE GREETING ........................... 8
E
ETURNING TO THE DEFAULT GREETING ...... 8
R
R
EVIEWING THE SETTINGS ........................ 8
HANGING THE SETTINGS ......................... 9
C
ETTING THE TIME .................................. 9
S
T
O SET THE HOUR ................................... 9
O SET THE MINUTES ............................... 9
T
O SET THE DAY ...................................... 9
T
S
ETTING THE RINGS TO ANSWER ............. 10
OLL SAVER ......................................... 10
T
ETTING THE INCOMING MESSAGE
S
LENGTH ............................................... 11
ETTING THE SECURITY CODE ................. 11
S
DJUSTING THE VOLUME ............................. 12
A
INDUSTRY CANADA NUMBER IS LOCATED ON THE CABINET BOTTOM
REN NUMBER IS LOCATED ON THE CABINET BOTTOM
A
G
REETING INDICATORS ................................. 13
NSWER ON/OFF INDICATOR ........................ 13
A
ESSAGES COUNTER .................................. 14
M
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AILBOX INDICATORS .................................. 14
LAYING MESSAGES ................................... 15
P
HILE PLAYING MESSAGES ..................... 15
W
M
ESSAGE MOVE ........................................ 16
ESSAGE SCAN ......................................... 16
M
HILE SCANNING MESSAGES ................. 17
W
E
RASING ALL MESSAGES IN A MAILBOX ... 17
EAVING A MEMO ....................................... 18
L
WO-WAY RECORD .................................... 18
T
S
CREENING CALLS
(AUTO DISCONNECT FEATURE)...................... 19
EMOTE ACCESS ........................................ 20
R
G
ENERAL PRODUCT CARE ................................. 21
ELEPHONE NETWORK INFORMATION ................... 21
T
UMBER ................................................ 22
REN N
S
ERVICE ......................................................... 22
ROUBLESHOOTING TIPS ................................... 23
T
NDEX ............................................................ 24
I
R
EMOTE ACCESS CARD ..................................... 25
ERVICE ......................................................... 27
S
WARNING: TO PREVENT FIRE
OR ELECTRICAL SHOCK HAZARD,
DO NOT EXPOSE THIS PRODUCT
TO RAIN OR MOISTURE.
CAUTION
RISK OF ELECTRIC SHOCK
THE LIGHTNING
FLASH AND ARROW HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
"DANGEROUS
VOLTAGE" INSIDE
THE PRODUCT.
DO NOT OPEN
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER
(OR BACK). NO USERSERVICEABLE PARTS INSIDE. REFER SERVICING
TO QUALIFIED SERVICE
PERSONNEL.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
3
BEFORE YOU BEGIN
PARTS CHECKLIST
Make sure your package includes the following items:
MODULAR JACK REQUIREMENTS
You need an RJ11 (CA11A) type modular jack, which is
the most common type of phone jack and might look
like the one pictured here. If you don’t have a modular
jack, call your local phone company to find out how to
get one installed.
INSTALLING THE BATTERY
In the event of a power loss, a 9-volt battery (not
included) enables the answerer to retain greetings and
messages stored in memory. To install the battery:
1. Remove the battery compartment door on the bottom
of the unit by loosening the screw with a Phillips
screwdriver. Lift the door.
2. Connect a fresh 9-volt alkaline battery (not included).
The large and small contacts on the battery clip and
the battery will interlock. Once connected, place the
battery inside the battery compartment.
3. Replace the battery compartment door and tighten
the screw.
NOTE: If the battery is low or not installed, the unit
announces “Low Battery” at the end of message
playback.
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AC power supply
Battery
compartment
door
Battery
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Battery clip
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INSTALLATION
1. Plug the telephone line cord into a modular wall jack.
2. Connect the telephone line cord from your telephone into the jack on the back of the answerer
marked PHONE. (You don’t have to connect your
telephone in order for the answerer to record
incoming messages.)
3. Connect the small end of the power supply into the
POWER 9V AC jack on the back of the answerer. Plug
the other end into an AC power outlet. The unit beeps 3
times and is ready for setup or to answer calls with the
default greeting and settings.
INSTALLATION INFORMATION
• Never install telephone wiring during
• Never touch uninsulated telephone
• Use caution when installing or
a lightning storm.
wires or terminals, unless the
telephone line has been disconnected at the network interface.
modifying telephone lines.
CAUTION: Only use the Thomson 5-2434A (white)/5-2418A (black) power supply that
was packed with this unit. Using other power supplies may damage the unit.
5
IMPORTANT INSTRUCTIONS FOR MOVING THE ANSWERER:
To move the answerer to a different location in the house, follow these instructions:
1. Disconnect the phone line or any phones you may have connected to the unit.
2. Install a battery, if you have not already done so. This will ensure that your messages are
not lost. See “Installing the Battery”.
3. Go to the electrical outlet and unplug the power supply. DO NOT UNPLUG THE POWER
JACK CONNECTED TO THE UNIT. If you do, all memory will be erased.
4. Move the unit and phone line to the desired location.
5. Plug in the power supply into an electrical outlet.
6. The MESSAGES indicator shows that the messages have not been erased.
7. Connect all necessary phone lines.
6
SETUP
RECORDING THE GREETING
Before using your new answerer, you should record a
greeting (the announcement callers hear when your
answering system answers a call). Two greetings can be
recorded. If you don't record a greeting, callers hear a
default greeting which says, "After tone, record message."
You can record two types of greetings, one to use only
one mailbox, or one to direct callers to leave messages
in specific mailboxes. This is especially useful for active
families or small businesses.
When recording the greeting, you should be about 6
inches from the unit. This ensures the best recording
quality. Eliminate as much background noise as
possible.
Both types of greetings are recorded by the following:
1. Prepare your greeting.
Sample Single Mailbox Greeting: Hi, this is (use your
name here). I can’t answer the phone right now, so please leave
your name, number, and a brief message after the tone, and I’ll
get back to you. Thanks for calling.
Sample Multi-Mailbox Greeting: Hi, this is (use your
name here). We can’t answer the phone right now, so please press
1 to direct your message to (name1), press 2 to direct your
message to (name2), press 3 to to direct your message to (name3),
press 4 to direct your message to (name4). Leave your name,
number, and a brief message after the tone, and we’ll get back to
you. Thanks for calling.
NOTE: You can direct callers
to leave messages in a
specific mailbox by having
them press the desired
mailbox (1-4) after the
greeting plays. If no mailbox
is selected, the incoming
messages automatically go
into mailbox 1.
NOTE: The greeting must be
2 seconds or longer to be
valid.
Default Mailbox
for incoming messages
Mailbox 1
7
2. Hold down the desired GREETING button. The unit
displays o1 for greeting A record and o2 for greeting
B record.
3. After the tone, say your greeting.
4. Release GREETING A or B when you finish.
REVIEWING THE GREETING
To review the greeting, press and release GREETING A
or B.
ERASING THE GREETING
There are two ways to erase your greeting.
1. To erase your greeting while listening to it, press and
hold ERASE until the unit announces, “Greeting Erased”.
Then record your new greeting.
2. To re-record your greeting from any point, press and
hold GREETING A or B. After the tone, say your
greeting. Release GREETING A or B when you finish.
RETURNING TO THE DEFAULT GREETING
To return to the answerer's default greeting after you've
recorded one, press GREETING A or B for 3 seconds.
Continue holding until after the unit beeps. You can also
press and hold ERASE when the greeting is playing.
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GREETING buttons
and indicators
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REVIEWING THE SETTINGS
This function allows you to review the current
time/day, number of rings before the unit answers a
call, incoming message length, and the security code.
Press and release the SET button to review the current
settings. The unit announces the current setting.
NOTE: To exit review, press and release STOP.
8
Default Settings
Time 12 a.m. Sunday
Rings to Answer 4
Message Length 2 minutes
Security Code 0123
CHANGING THE SETTINGS
Press and hold the SET button to enter the change
mode. The unit announces the current time and day. To
change, press NEXT or PREVIOUS. To set and go on to
the next item, press SET.
NOTE: To scroll from one setting to the next, press
and release SET. To exit the change list, press STOP.
SETTING THE TIME
For each message received, a time/day stamp is added
at the end of the message.
TO SET THE HOUR
1. Press and release NEXT or PREVIOUS until the unit
announces and displays the correct hour.
2. Once the hour is set, press SET to enter the minutes
menu.
TO SET THE MINUTES
1. Press and release NEXT or PREVIOUS until the unit
announces and displays the correct minutes.
2. Once the minutes are set, press SET to enter the day
menu.
TO SET THE DAY
1. Press and release NEXT or PREVIOUS until the unit
announces and displays the correct day.
2. Once the day is set, press SET. The unit announces
the time/day, then enters the rings to answer menu.
SET
button
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Range of Settings
Time
Hour 12 a.m. - 11 p.m.
Minute 0 - 59
Day Sunday - Saturday
Rings 2, 3, 4, 5, 6, 7, 8,
to Answer toll saver
Message 1, 2, 3, 4 minutes
Length
Security 0, 0 - 9, 0 - 9, 0 - 9
Code
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NOTE: The days of the week show in the display as
numbers. For example, “Sunday” shows as 0.
9
SETTING THE RINGS TO ANSWER
This feature is used to set the unit to answer a call
after a specific number of rings.
The unit announces the rings to answer. To change,
press NEXT or PREVIOUS. To set and go on to the
next item, press SET.
1. Press and release NEXT or PREVIOUS until the unit
announces and displays the correct number of
rings for the answerer to pick up.
2. Once the rings to answer is set, press SET. The unit
announces the rings to answer, then enters the
incoming message length menu.
TOLL SAVER
The toll saver is the final setting in the Rings to
Answer menu. This feature allows you to know if you
have new messages when calling the machine from a
remote phone. If you have new messages, the unit
will ring twice before answering. If you don’t, it will
ring four times. This allows you to hang up before the
machine answers so that you don’t have to pay toll
charges.
NOTE: The message counter displays 00 for toll
saver.
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SET
button
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SETTING THE INCOMING MESSAGE LENGTH
The message length is the length of time (in minutes)
the caller has to leave a message.
The unit announces and displays the current message
length. To change, press NEXT or PREVIOUS. To set
and go on to the next item, press SET.
1. Press and release NEXT or PREVIOUS until the unit
announces and displays the correct incoming
message length.
2. Once the length is set, press SET. The unit
announces the message length, then enters the
security code menu.
SETTING THE SECURITY CODE
The security code is a programmable 4-digit code
which can be used to access remote functions.
IMPORTANT: The first digit is factory set at zero
and cannot be changed.
The unit announces the current security code. To
change, press NEXT or PREVIOUS. To set and exit
press SET.
1. Press and release NEXT or PREVIOUS to choose the
second digit (the first digit is not programmable).
The unit announces all 4 digits, but only the selected
digit will change.
2. Once you have the desired second digit, press SET
to save it and move on to the third digit.
3. Press and release NEXT or PREVIOUS to choose the
third digit. Only the third digit will change.
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SET
button
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4. Once you have the desired third digit, press SET to
save it and move on to the fourth digit.
5. Press and release NEXT or PREVIOUS to choose the
fourth digit. Only the fourth digit will change.
6. Once you have the desired fourth digit, press SET to
save it. The answerer repeats all the settings.
NOTE: To exit any menu, press and release STOP.
Also, setup will cancel if no buttons have been
pushed within 30 seconds.
IMPORTANT: The setup settings will not be
erased even after a power outage.
ADJUSTING THE VOLUME
Use the VOLUME + and - buttons to increase the
volume up and down. The unit beeps when it is not
announcing a setting or playing a message. It also
beeps 3 times when the maximum or minimum volume
is reached.
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SET button
VOLUME
buttons
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ANSWERER OPERATION
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GREETING INDICATORS
The GREETING indicators let you know what greeting will be used to answer a call.
GREETING A indicator is on — Greeting A will be used.
GREETING B indicator is on — Greeting B will be used.
ANSWER ON/OFF INDICATOR
The ANSWER ON/OFF indicator lets you know whether your answerer is on or off. When the
answerer is off, it answers calls after 10 rings but doesn’t play the greeting. The answerer
doesn’t take messages when it is off.
Indicator is on — Answerer is on and will answer calls according to the Rings to Answer
Indicator is off — Answerer is off, but you might still have messages.
setting.
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ANSWER ON/OFF
button
NOTE: You can play messages, review/change settings, and review/change the greeting
even if the answerer is off.
13
MESSAGES COUNTER
The MESSAGES counter gives you a numeric display of
how many messages you have.
• MESSAGES counter has a number displayed (not
flashing) –– No new messages. Shows total of old
messages.
• MESSAGES counter has a flashing number
displayed –– There are new messages. Shows total of
new and old messages.
• MESSAGES counter has bars (--) –– Unit is off.
• MESSAGES counter has an “F” flashing on the
display –– Memory is full.
NOTE: While the messages are playing, the
MESSAGES counter will display the messages in the
order they were received.
MESSAGES counter
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MAILBOX INDICATORS
The mailbox indicators tell you if you have any
messages in each individual mailbox and if they are new
or old.
• Mailbox indicator is on –– There are no new messages, but there are old ones.
• Mailbox indicator is off –– There are either no
messages or the answerer is turned off.
• Mailbox indicator is flashing –– There are new
messages.
NOTE: An old message is one that has been listened to
completely, including the time/day stamp. A new
message is one that HAS NOT been listened to
completely. Stopping a message before listening to the
time/day stamp makes the message remain as new.
14
Mailbox indicators
PLAYING MESSAGES
You can play the messages in each individual mailbox
separately.
• To play messages, press and release the desired
mailbox button.
WHILE PLAYING MESSAGES
• To stop playback, press and release STOP.
• To restart the message that is playing, press and hold
PREVIOUS.
• To listen to a previous message, press and release
PREVIOUS.
• To skip to the next message, press and release NEXT.
• To fast forward within a message, press and hold
NEXT.
• To erase a message while it is playing, press and
release the ERASE button. The answerer announces,
“Message Erased” to confirm the message has been
erased.
TIP: You can stop the unit from erasing a message
you just tried to erase by pressing PREVIOUS before
the unit says,“End of Messages”.
NOTE: When messages are played, the new
messages are played first, followed by the old
messages in the order they were received. When all
messages are old, the messages play back in the
order they were received.
ERASE button
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STOP
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STOP button
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MESSAGE MOVE
The Message Move feature allows you to easily move
messages from one mailbox to another.
1. Press and release the desired mailbox where the
message you want to move is located.
2. Press and release NEXT or PREVIOUS until the
desired message to move is playing.
3. Press and release the mailbox button where you
want the message to move. The unit announces
the message has been moved.
4. Release the mailbox button. The moved message is
now a “new” message in that mailbox.
MESSAGE SCAN
Message Scan allows you to listen to the first 5
seconds of each message within a mailbox.
1. Press and release SCAN. The unit shows
asks you to select a mailbox.
2. Press the desired mailbox button. The unit plays
back the first 5 seconds of each message in the
mailbox. When finished, it automatically exits Scan
mode.
Sc
and
SCAN button
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ERASE button
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STOP button
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WHILE SCANNING MESSAGES
• To stop playback, press and release STOP.
• To hear the complete message, press and release
the mailbox button where the message is located
before the unit goes on to the next message.
• To restart the message, press and hold PREVIOUS.
• To skip to the next message, press and release
NEXT.
• To erase the message, press and hold ERASE until
the unit announces it has been erased.
• To move the message to another mailbox, press
and release the desired mailbox where you want
to move the message.
NOTE: New messages must be heard completely,
including the time/day stamp, before they can be
erased. The unit will announce you have no
messages to erase, if not.
ERASING ALL MESSAGES IN A MAILBOX
1. When the answerer isn’t playing or recording
messages, press and hold ERASE. The answerer
will ask you to select a mailbox.
2. Press and release the mailbox button you want to
erase. The answerer announces the messages
have been erased.
TIP: You can stop the unit from erasing all the
messages in a mailbox by pressing the button for
the mailbox you just tried to erase. You must do
this before attempting any other function.
ERASE button
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button
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MESSAGES
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STOP
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STOP button
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button
NOTE: If there are unheard messages in a
mailbox, they will not be erased by Erase All. If
there are only new messages in a mailbox, the
unit will announce “Zero messages erased”.
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