Model 28128 Series
DECT6.0 Cordless Handset
Speakerphone Answering
System User’s Guide
Your new GE telephone system is EXPANDABLE up to a total of 7 handsets
(by purchase of optional Model 28101 handset with charge cradle)
EQUIPMENT APPROVAL INFORMATION
Your telephone equipment is approved for connection to the Public Switched Telephone
Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the
Technical Requirements for Telephone Terminal Equipment published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the US
number and Ringer Equivalence Number (REN) for the equipment. You must, upon request,
provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your telephone
line and still have all of these devices ring when your telephone number is called. In
most (but not all) areas, the sum of the RENs of all devices connected to one line should
not exceed 5. To be certain of the number of devices you may connect to your line as
determined by the REN, you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted
by the ACTA. A compliant telephone cord and modular plug is provided with this product.
It is designed to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
Notes
• This equipment may not be used on coin service provided by the telephone company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use your own
telephone equipment if you are on a party line. Check with your local telephone company.
• Notice must be given to the telephone company upon permanent disconnection of your
telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this product does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a
qualified installer.
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
2 Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the telephone network,
the telephone company shall, where practicable, notify you that temporary discontinuance
of service may be required. Where prior notice is not practicable and the circumstances
warrant such action, the telephone company may temporarily discontinue service
immediately. In case of such temporary discontinuance, the telephone company must: (1)
promptly notify you of such temporary discontinuance; (2) afford you the opportunity to
correct the situation; and (3) inform you of your right to bring a complaint to the Commission
pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.
2
The telephone company may make changes in its communications facilities, equipment,
operations or procedures where such action is required in the operation of its business and
not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the
use or performance of your telephone equipment, the telephone company must give you
adequate notice, in writing, to allow you to maintain uninterrupted service.
INTERFERENCE INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference; and (2) This device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television
that is “receiving” the interference).
• Reorient or relocate and increase the separation between the telecommunications
equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit different from that
to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet, “How To Identify and Resolve
Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing
Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering
copies.
Notice: The changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
3
Hearing aid Compatibility (HaC)
SE E M ARK ING ON BO TTO M / BA CK OF PRO DUC T
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCL AMATION
POINT W ITHIN THE
TRIANGL E IS A
WARNING S IGN
ALERTIN G YOU OF
IMPORTANT
INSTRUC TIONS
ACCOMPANYI NG
THE PRO DUCT.
CAUTION:
This telephone system meets FCC standards for Hearing Aid Compatibility.
liCensing
Licensed under US Patent 6,427,009.
FCC rF radiation exposure statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body. This transmitter must not be co-located or
operated in conjunction with any other antenna or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF exposure
guidelines when used with the belt clip supplied with this product. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
inFormationFor deCt produCt
This telephone is compliant with the DECT 6.0 standard which operates in the
1.92GHz to 1.93GHz frequency range.
4
TABLE OF CONTENTS
equipment approval inFormation .................2
interFerenCe inFormation .............................3
Hearing aid Compatibility (HaC) ...................4
index ...................................................64-66
aCCessory inFormation ..............................67
7
INTRODUCTION
CAUTION: When using telephone equipment, there are basic
safety instructions that should always be followed. Refer to the
IMPORTANT SAFETY INSTRUCTIONS provided with this product
and save them for future reference.
IMPORTANT: Because cordless phones operate on electricity,
you should have at least one phone in your home that isn’t
cordless, in case the power in your home goes out.
beFore you begin
Parts Checklist (for model 28128xx2)
Make sure your package includes the items shown here.
2 Belt clips
8
Base
AC power
adaptor
battery packs
Wall mount
bracket
charge cradle
2 Handset
Handset
2 Battery
compartment
covers
2 Handsets
Telephone
line cord
USB data
cable
DECT 6.0 Handset
Management
Software
For Model 28128xx3 there will be ONE additional handset, charge cradle,
belt clip, battery pack and cover than shown.
NOTE: If a headset is included in your package, it replaces one set
of a handset, belt clip, battery pack and cover.
For Model 28128xx4 there will be TWO additional handsets, charge cradle,
belt clips, battery packs and covers than shown.
For Model 28128xx5 there will be THREE additional handsets, charge cradle,
belt clips, battery packs and covers than shown.
For Model 28128xx6 there will be FOUR additional handsets, charge cradle,
belt clips, battery packs and covers than shown.
For Model 28128xx7 there will be FIVE additional handsets, charge cradle,
belt clips, battery packs and covers than shown.
telepHone JaCk requirements
To use this phone, you need an RJ11C type modular telephone
jack, which might look like the one pictured here, installed in
your home. If you don’t have a modular jack, call your local
phone company to find out how to get one installed.
telephone
Wall plate
Modular
line jack
INSTALLATION
digital seCurity system
Your cordless phone uses a digital security system to protect against false ringing,
unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate at frequencies
that may cause or receive interference with nearby TVs, microwave
ovens, and VCRs. To minimize or prevent such interference, the base of the
cordless telephone should not be placed near or on top of a TV, microwave
ovens, or VCR. If such interference continues, move the cordless telephone
farther away from these appliances.
Certain other communications devices may also use the 1.9 GHz frequency
for communication, and, if not properly set, these devices may interfere
with each other and/or your new telephone. If you are concerned with
interference, please refer to the owner’s manual for these devices on how
to properly set channels to avoid interference. Typical devices that may
use the 1.9 GHz frequency for communication include wireless audio/video
senders, wireless computer networks, multi-handset cordless telephone
systems, and some long-range cordless telephone systems.
9
important installation guidelines
• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave
ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone line
has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
HANDSET LAYOUT (side views)
Handset
volume
(buttons)
Headset
jack
Push to Talk
(button)
10
USB cable
port
HANDSET LAYOUT
EARPIECE
CID/5
(CALLER ID/5 button)
Visual Message
Waiting Indicator
Display
SKL
(Soft Key Left)
PHONE BOOK/3
(button)
TALK (button)
END/cancel
(button)
MUTE/answerer
(button)
repeat (button)
play-stop (button)
erase (button)
SKR
(Soft Key Right)
Sound Quality/4
(button)
SPKR
(speaker button)
REDIAL/6 (button)
DELETE/flash
(button)
skip (button)
# PAUSE/ringer
(button)
Microphone
11
BASE LAYOUT
SKL
(Soft Key Left)
CHARGE/IN USE
(indicator)
VOLUME +/-
(buttons)
(Soft Key Right)
SPEAKER
(BUTTON)
MUTE (button)
REPEAT/3
(button)
SKR
END/Cancel
(button)
Visual Message
Waiting (indicator)
PHONE BOOK
/3(button)
DO NOT
DISTURB
(button)
Connect/
Bluetooth®
(button)
DELETE/FLASH
(button)
REDIAL/6
CID/5
(caller ID
button)
PAGE/PUSH TO TALK
PAUSE#/RINGER
Microphone
(button)
SOUND QUALITY
/ 4 (button)
SKIP/4 (button)
PLAY/STOP 1
(button/indicator)
PLAY/STOP 3
(button/indicator)
PLAY/STOP 2
(button/indicator)
ANNOUNCE (button)
ANSWERER ON/
OFF (button)
MEMO (button)
(button)
(button)
12
INSTALLING THE PHONE
black wire
red wire
battery
pack
PRESS DOWN
FIRMLY
installingtHe Handset battery
NOTE: You must connect the handset battery before using the
cordless handsets.
CAUTION: To reduce the risk of fire or personal injury, use only
the Thomson Inc. approved model 5-2721 Nickel-metal Hydride
battery (Ni-MH), which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic bag
and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment .
NOTE: To ensure proper battery installation, the connector is keyed
and can be inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.
6. Place the handset in the charging cradle. Allow handset to charge for 16
hours prior to first use. If you do not properly charge the handset, battery
performance is compromised.
usb Cable installation
For Ringtones, Calendar, and Phone Book download capabilities; make sure that the
provided USB cable is correctly installed into your computer (using the larger end of
the connector) and your handset (using the smaller end of the connector).
CAUTION: For continued protection against the risk of shock,
use only the Thomson Inc. approved USB cable 5-2726 which is
compatible with this unit.
13
base station
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and
place your cordless telephone on a level surface, such as a desktop or tabletop,
or you may mount it on the wall.
2. Install 4 AAA-size alkaline batteries (not included) for back up power in the event
of a power failure.
• Press the tab to open the battery compartment door located on the back of
the phone.
• Insert the batteries as shown on the diagram inside the battery compartment.
• Insert the tabs into place and snap the battery compartment door closed.
NOTE: If LOW BATTERY appears in the base display, you need to
replace the back up batteries. It is important that you replace them
as soon as possible to maintain unit operation when electrical
power is off. As a precaution, you may want to write down any
stored information you do not want erased.
IMPORTANT: If you are not going to use the telephone for more
than 30 days, remove the batteries because they can leak and
damage the unit.
2. Plug one end of the telephone line cord into the TEL LINE jack on the bottom of the
base and the other end into a modular jack.
3. Plug the AC power converter into the electrical outlet and the DC connector into
the jack on the bottom of the base.
4. Place the handset in the base cradle. The CHARGE IN USE indicator turns on,
verifying the battery is charging.
14
After the Handset and Base have been powered up, the base displays the Date/
Time set up screen for entry. You MUST enter the date/time prior to operating the
unit.
5. Use the number keys to enter the year and the date.
6. Press the Next (SKL) button to move to Set Time menu.
7. Use the number keys to enter the time and use the or button
to select AM or PM.
8. Press the Store (SKL) button to save the settings. You will hear a confirmation tone.
9. Allow the phone to charge for 16 hours prior to first use. If you don’t properly
charge the phone, battery performance is compromised.
CAUTION: To reduce risk of personal injury, fire, or damage
use only the 5This power adaptor is intended to be correctly orientated in a
vertical or floor mount position.
2760
power adaptor listed in the user’s guide.
wall mounting
1. Turn the base over.
2. Attach the wall mounting pedestal by first inserting the tabs on the open edge of
the pedestal into the slots on the lower portion of the bottom of the base. Then
push down and snap the pedestal into place.
3. Slip the mounting holes (on the back of the base) over the wall plate posts, and
slide the unit down into place. (Wall plate not included.)
NOTE : If desired, gather the extra telephone line and power
adaptor cord and store inside the wall mounting bracket.
ANSWERING SYSTEM SETUP
This section shows you how to set up your answering system to receive incoming
calls.
settingtHe voiCe prompt language
The voice prompt language on the base is the same as the display prompt language
on the base. If you select Spanish as your voice prompt language on the base, the
display prompt language will also be Spanish. The default prompt language is English
NOTE: The voice prompt language of the handset is determined by
the voice prompt language set on the base. However the handset
display prompt is set ONLY through the handset.
15
Language
1. Make sure your base is OFF (not in talk mode).
2. Press the Menu (SKL) button to enter the main menu.
3. Use the or button to scroll to Phone Settings.
4. Press the Select (SKL) button to enter the submenu.
5. Use the or button to scroll to Language.
6. Press the Select (SKL) button to enter the menu.
7. Use the or button to scroll to the desired language. The default is ENGLISH.
8. Press the Select (SKL) button to save your selection. You will hear a confirmation
tone.
reCordingtHe outgoing announCement
For best results when recording, you should be about nine inches from the
microphone, and eliminate as much background noise as possible.
1. Press and hold the ANNOUNCE button until screen displays ANNOUNCEMENT RECORDING.
2. Begin speaking after you hear the beep.
3. Release the button when you finish your announcement.
NOTE: To return to the default announcement after you
have recorded your own outgoing announcement, press the
ANNOUNCE button and release it when you hear the beep or while
announcement is playing, press the DELETE button.
Sample Outgoing Announcement
Hi, this is (use your name here), We can’t answer the phone right now, so please
leave your name, number and a brief message after the tone, and we’ll get back to
you soon. Thanks.
NOTE: The maximum recording time for the outgoing
announcement is 2 minutes.
reviewingtHe announCement
Press and release the ANNOUNCE button to review your outgoing announcement.
audible quiCk setup guide
If you need additional assistance; while in standby mode, press the REPEAT button on
the base and follow the voice instructions.
16
PROGRAMMING INFORMATION
The base and/or handset menus give you access to all of the built-in features.
NOTE: Menu settings on the handset and on the base are separate
and do not interface with each other, which means changing menu
settings on the base affects ONLY the settings on the base.
Press the Menu (SKL) button to display the menu options,
then press the or button to navigate to the desired option.
Press the Select (SKL) button to activate a menu option. For details on programming,
refer to the applicable section. During programming, you may press the Back (SKR)
button at any time to exit the menu and keep the previous setting.
NOTE: You can press END/cancel button at any time to go back to
standby mode.
Text Entry:
Use the number keys to enter characters. More than one letter is stored in each of the
number keys. For example, press the 2 key twice for the letter B. Press the 1 key to
insert a space. Press the *TONE button to toggle between upper and lower case.
NOTE: If you make a mistake, use the DELETE/flash button to
backspace and delete one character at a time.
PROGRAMMING THE BASE
There are five programmable menus available: Answerer, Alarm, Phone Settings,
Sound Settings, and Bluetooth.
answerer
In the Answerer Menu, there are five programmable submenus: Answerer On/Off,
Security Code, Message Alert, Rings to Answer and Message Length.
1. Make sure your base is OFF (not in talk mode).
2. Press the Menu (SKL) button and Answerer shows on the display.
3. Press the Select (SKL) button to enter the submenu.
Answerer On/Off
This menu allows you to activate/deactivate the answering system.
From the Answerer menu:
1. Use the or button to scroll to Answerer On/Off.
2. Press the Select (SKL) button to enter the submenu.
17
3. Use the or button to select On or Off. The default setting is On.
4. Press the Select (SKL) button to save your selection. You will hear a voice
announcement of confirmation.
Security Code
You can access the answering system from a tone-dial telephone in another
(remote) location. The security code is required for remote access, and it prevents
unauthorized access to your answering system.
From the Answerer menu:
1. Use the or button to scroll to Security Code.
2. Press the Select (SKL) button to enter the menu. The current security code shows
on the display.
3. Use the number keys to enter your new 3-digit security code. The default setting is
1 2 3.
4.
Press the Select (SKL) button to save your selection. You will hear a confirmation tone.
Message Alert
This feature sets your answering system to sound an alert tone from the base every
10 seconds when there are new messages.
From the Answerer menu:
1. Use the or button to scroll to Message Alert.
2. Press the Select (SKL) button to enter the submenu.
3. Use the or button to select On or Off. The default setting is On.
4.
Press the Select (SKL) button to save your selection. You will hear a confirmation tone
.
Rings to Answer
This feature lets you select the number of times you want the phone to ring before
the answering system answers the call.
From the Answerer menu:
1. Use the or button to scroll to Rings to Answer.
2. Press the Select (SKL) button to enter the submenu.
3. Use the or button to scroll and select from 3 Rings to 6 Rings or Toll Save
(TS). The default setting is 5 Rings.
4. Press the Select (SKL) button to save your selection. You will hear a confirmation
tone.
18
NOTE:
If you select TOLL SAVE, the unit answers after the 3rd ring
if there are NEW messages in the answering system, OR the unit
answers after the 6th ring if there are NO new messages. Then, when
you access the answering system from another remote location, you
may hang up after 5 rings to save long distance charges.
Message Length
This option allows you to set the duration for the memo or incoming message
recording.
From the Answerer menu:
1. Use the or button to scroll to Message Length.
2. Press the Select (SKL) button to enter the submenu.
3. Use the or button to scroll and select from 1 minute to 3 minutes or No Limit. The default setting is 3 minutes.
4. Press the Select (SKL) button to save your selection. You will hear a confirmation
tone.
NOTE: The total recording time of this unit is 15 minutes.
alarm
Set an alarm, then program the snooze time, occurance, and melody preferences.
1. Make sure your base is OFF (not in talk mode).
2. Press the Menu (SKL) button to enter the main menu.
3. Use the or button to scroll to Alarm.
4. Press the Select (SKL) button to enter the submenu, Alarm On/Off shows on the
display.
5. Use the or button to scroll to On or Off.
6. Press the Select (SKL) button to save your selection. You will hear a confirmation
tone.
Set Alarm Time
NOTE: Alarm must be activated to set time.
From the Alarm On menu:
1. Press the Select (SKL) button to enter the menu. Set Alarm shows on the display.
3. Use the number keys to enter the time, then use the or button to select
AM or PM. The default setting is 12:00AM.
4.
Press the Select (SKL) button to save your setting. You will hear a confirmation tone.
19
Snooze
From the Alarm On menu:
1. Use the or button to scroll to Snooze: Off.
2. Press the Select (SKL) button to enter the menu. Snooze On/Off shows on the
display.
3. Use the or button to select from Off, Every 5 minutes, Every 10 minutes, Every 15 mintues, or Every 30 minutes. Off is the default setting.
4. Press the Store (SKL) button to save your selection. You will hear a confirmation
tone.
Set Cycle Time
From the Alarm On menu:
1. Use the or button to scroll to Cycle: Once.
2. Press the Select (SKL) button to enter the menu. Alarm shows on the display.
3. Use the or button to select Once or Daily. The default setting is Once.
4. Press the Select (SKL) button to save your selection. You will hear a confirmation
tone.
NOTE: If you select Daily, the system will follow the current time
setting to turn on the alarm.
Set Alarm Melody
From the Alarm On menu:
1. Use the or button to scroll to Alarm Melody.
2. Press the Select (SKL) button to enter the menu.
3. Use the or button to select desired melody.
4. Press the Select (SKL) button to save your selection. You will hear a confirmation
tone.
pHone settings
In the Phone Settings Menu, there are six programmable menus available: Language,
Date/Time, Set Area Code, Tone/Pulse, and Default Setting.
1. Make sure your base is OFF (not in talk mode).
2. Press the Menu (SKL) button to enter the menu.
3. Use the or button to scroll to Phone Settings.
3. Press the Select (SKL) button to enter the submenu.
20
Language
This menu allows you to change the language of the display and voice prompts on
the base.
From the Phone Settings menu:
1. Use the or button to scroll to Language.
2. Press the Select (SKL) button to enter the menu.
3. Use the or button to scroll to the desired language. The default is English.
4. Press the Select (SKL) button to save your selection. You will hear a confirmation
tone.
NOTE: The voice prompt language is the same as the display
prompt language setting at the base.
Date/Time
From the Phone Settings menu:
1. Use the or button to scroll to Date/Time.
2. Press the Select (SKL) button to enter the menu. Date time setup shows on the
display.
3. Use the number keys to enter the year and date.
4. Press Next (SKL) button to move to time setup.
5. Use the number keys to enter the time and use or button
to select AM or PM.
6. Press the Store (SKL) button to save the setting. You will hear a confirmation tone.
Set Area Code
If you enter your local 3-digit area code in the area code menu, your local area code
does not display on the Caller ID (CID) list. Instead, you only see the local 7-digit
number. Calls received from outside your local area code will display the full 10-digits
From the Phone Settings menu:
1. Use the or button to scroll to SetArea Code.
2. Press the Select (SKL) button to enter the menu.
3. Use the number keys to enter your 3 digit area code. “ - - - “ is the default setting.
4. Press the Store (SKL) button to save the setting. You will hear a confirmation tone.
NOTE: To restore the default setting to “---”, press and release the
DELETE/FLASH button when Set Area Code shows on the display.
21
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