GE Monogram
®
Use and Care Guide
Downdraft
36″Gas Cooktop
ZGU365
ZGU3650
www.monogram.com
Consumer Information
Downdraft Gas Cooktop
2
Introduction
Your new Monogram cooktop makes an eloquent statement of style, convenience and kitchen
planning flexibility. Whether you chose it for its purity of design, assiduous attention to detail—
or for both of these reasons—you’ll find that your Monogram cooktop’s superior blend of form
and function will delight you for years to come.
Your Monogram cooktop was designed to provide the flexibility to blend in with your kitchen
cabinetry. Its sleek design can be beautifully integrated into the kitchen.
The information on the following pages will help you operate and maintain your cooktop properly.
If you have any other questions—Visit our Website at: www.monogram.com or call the GE Answer
Center® 800.626.2000.
Contents
Care and Cleaning
Burner Assemblies . . . . . . . . . . . . . . . . . . . . . . . . 11
Burner Caps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Burner Grates . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Burner Heads . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Control Knobs . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Glass Cooktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Grease Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Stainless Steel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Consumer Services
Before You Call for Service . . . . . . . . . . . . . . . . 12
Important Phone Numbers . . . . . . . . . . . . . . . . 13
Model and Serial Number . . . . . . . . . . . . . . . 3, 16
Product Registration . . . . . . . . . . . . . . . . .3, 15, 16
Safety Instructions . . . . . . . . . . . . . . . . . . . . . 2, 4, 5
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using Your Cooktop
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cooktop Vent System . . . . . . . . . . . . . . . . . . . . . . 9
Cookware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7, 8
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Flame Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
LP Conversion Kit . . . . . . . . . . . . . . . . . . . . . . . . . 6
— Do not store or use gasoline or other flammable vapors
and liquids in the vicinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone
in your building.
•Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a qualified
installer, service agency or the gas supplier.
WARNING: If the information in this guide is
not followed exactly, a fire or explosion may result
causing property damage, personal injury or death.
3
Before
using
your
cooktop
Read this guide carefully. It is intended to help
you operate and maintain your new cooktop
properly.
Keep it handy for answers to your questions.
If you don’t understand something or need
more help, call:
GE Answer Center®
800.626.2000
24 hours a day, 7 days a week
OR
Visit our Website at: www.monogram.com
Write
down the
model &
serial
numbers
You’ll find them on a label located on the
underside of the cooktop.
These numbers are also on the Consumer
Product Ownership Registration Card
included in this guide.
Before sending in this card, please write these
numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or
service calls concerning your cooktop.
If you
received a
damaged
cooktop
Immediately contact the dealer (or builder)
that sold you the cooktop.
Save time
& money
Before you request service, check the Before you
call for service section in the back of this guide.
It lists causes of minor operating problems that
you can correct yourself.
If you
need
service
To obtain service, see the Consumer Services
page in the back of this guide.
We’re proud of our service and want you to be
pleased. If for some reason you are not happy
with the service you receive, here are some
steps to follow for further help.
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In
most cases, this will solve the problem.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Customer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
4
IMPORTANT SAFETY INSTRUCTIONS
SAFETY PRECAUTIONS
IMPORTANT SAFETY
NOTICE:
• The California Safe Drinking Water and
Toxic Enforcement Act requires the
Governor of California to publish a list of
substances known to the state to cause
cancer, birth defects or other reproductive
harm, and requires businesses to warn
customers of potential exposure to such
substances.
• Gas appliances can cause minor exposure to
four of these substances, namely benzene,
carbon monoxide, formaldehyde and soot,
caused primarily by the incomplete
combustion of natural gas or LP fuels.
Properly adjusted burners, indicated by a
bluish rather than a yellow flame, will
minimize incomplete combustion. Exposure
to these substances can be minimized further
by venting with an open window or using the
ventilation fan.
• When you get your cooktop, have the installer
show you the location of the gas shut-off valve
and how to shut it off if necessary.
• Have your cooktop installed and properly
grounded by a qualified installer, in
accordance with the installation instructions.
Any adjustment and service should be
performed only by qualified gas range
installers or service technicians.
• Plug your cooktop into a 120-volt grounded
outlet only. Do not remove the round
grounding prong from the plug. If in doubt
about the grounding of the home electrical
system, it is your personal responsibility and
obligation to have an ungrounded outlet
replaced with a properly-grounded threeprong outlet in accordance with the National
Electrical Code. Do not use an extension cord
with this appliance.
• Be sure all packing materials are removed
from the cooktop before operating it, to
prevent fire or smoke damage should the
packing material ignite.
• Be sure your cooktop is correctly adjusted by
a qualified service technician or installer for
the type of gas (natural or LP) which is to be
used. Your cooktop can be converted for use
with either type of gas. See the installation
instructions in the LP Conversion Kit.
• Do not attempt to repair or replace any part
of your cooktop unless it is specifically
recommended in this guide. All other
servicing should be referred to a qualified
technician.
WARNING—TO REDUCE THE
RISK OF FIRE, ELECTRIC SHOCK, OR
INJURY TO PERSONS, OBSERVE THE
FOLLOWING:
A. Use this unit only in the manner intended
by the manufacturer. If you have questions,
contact the manufacturer.
B. Before servicing or cleaning the unit, switch
power off at service panel.
C. When cutting or drilling into wall or ceiling
do not damage electrical wiring and other
hidden utilities.
D. Ducted fans must always be vented to the
outdoors.
E. To reduce the risk of fire, use only metal
ductwork.
WARNING—TO REDUCE THE
RISK OF A COOKTOP GREASE FIRE:
A. Keep fan, filters and grease laden surfaces
clean.
B. Always turn vent ON when cooking at high
heat.
C. Use high settings on cooktop only when
necessary. Heat oil slowly on low to medium
setting.
D. Don’t leave the cooktop unattended when
cooking.
E. Always use cookware and utensils
appropriate for the type and amount of food
being prepared.
CAUTION—FOR GENERAL
VENTILATING USE ONLY. DO NOT USE
TO EXHAUST HAZARDOUS OR
EXPLOSIVE MATERIALS AND VAPORS.
• Do not leave children alone or unattended
where a cooktop is hot or in operation. They
could be seriously burned.
• CAUTION:Items of interest to
children should not be stored in cabinets
above a cooktop—children climbing on the
cooktop to reach items could be seriously
injured.
• When raising or lowering the vent, keep
fingers away from all vent parts; assure that
cookware, pans and handles will not be struck
and tipped when raising the vent.
• Do not operate or clean your cooktop if the
glass is broken or cracked. Cleaning solutions
and spillovers could penetrate the broken
cooktop and create a risk of electric shock.
Call for service immediately if the cooktop
glass breaks or cracks.
• Clean the cooktop with caution. If a wet
sponge or cloth is used to wipe spills on a hot
cooktop be careful to avoid steam burns.
• Do not clean the cooktop with flammable or
volatile cleaning fluids.
• Do not clean the cooktop when the appliance
is in use.
• Avoid scratching the cooktop with sharp
instruments, or with rings and other jewelry.
• Let the burner grates and other surfaces cool
before touching them or leaving them where
children can reach them.
• Never use the cooktop as a cutting board.
• Never wear loose-fitting or hanging garments
while using the appliance. Be careful when
reaching for items stored in cabinets over the
cooktop. Flammable material could be ignited
if brought in contact with flame or hot
surfaces and may cause severe burns.
• For your safety, never use your appliance for
warming or heating the room.
• Do not use water on grease fires. Never pick
up a flaming pan. Turn the controls off.
Smother a flaming pan on a surface burner by
covering the pan completely with a wellfitting lid, cookie sheet or flat tray. Use a
multi-purpose dry chemical or foam-type fire
extinguisher.
Flaming grease outside a pan can be put
out by covering it with baking soda or, if
available, by using a multi-purpose dry
chemical or foam-type fire extinguisher.
• Do not store flammable materials near the
cooktop. Do not store or use gasoline or
other flammable vapors and liquids in the
vicinity of this or any other appliance.
• Do not let cooking grease or other flammable
materials accumulate on or near the cooktop.
• Never leave surface burners unattended at
high flame settings. Boilovers cause smoking
and greasy spillovers that may catch on fire.
• Adjust surface burner flame size so it does
not extend beyond the edge of the cookware.
Excessive flame is hazardous.
• Use only dry pot holders—moist or damp pot
holders on hot surfaces may result in burns
from steam. Do not let pot holders come near
open flames when lifting cookware. Do not
use a towel or other bulky cloth in place of a
pot holder.
• To minimize the possibility of burns, ignition
of flammable materials and spillage, turn
cookware handles toward the side or center
of the cooktop without extending over
adjacent burner or vent area.
• Always turn the surface burners to off before
removing the cookware.
• Foods for frying should be as dry as possible.
Frost on frozen foods or moisture on fresh
foods can cause hot fat to bubble up and over
the sides of the pan.
• Use least possible amount of fat for effective
shallow or deep fat frying. Filling the pan too
full of fat can cause spillovers when food is
added.
• Carefully watch foods being fried at high
flame setting.
• If a combination of oils or fats will be used in
frying, stir together before heating, or as fats
melt slowly.
• Always heat fat slowly, and watch as it heats.
• Use a deep fat thermometer whenever
possible to prevent overheating fat beyond
the smoking point.
• Use proper pan size—avoid pans that are
unstable or easily tipped. Select cookware
having flat bottoms large enough to properly
contain food and avoid boilovers and
spillovers, and large enough to cover burner
grate. This will both save cleaning time and
prevent hazardous accumulations of food,
since heavy spattering or spillovers left on
cooktop can ignite. Use pans with handles
that can be easily grasped and remain cool.
• Do not place hot cookware on the glass
cooktop. This could cause glass to break.
• Keep all plastics away from burners.
• To avoid the possibility of a burn, always be
certain that the controls for all burners are at
the off position and all grates are cool before
attempting to remove a grate.
• If the cooktop is located near a window, do
not use long curtains which could blow
over the burners and create a fire hazard.
• If you smell gas, turn off the gas to the cooktop
and call a qualified service technician. Never
use an open flame to locate a leak.
• Do not cover or block the area around the
cooktop knobs. This area must be kept clear
for proper ventilation and burner
performance.
• Cook meat and poultry thoroughly—meat to
at least an INTERNAL temperature of 160°F.
and poultry to at least an INTERNAL
temperature of 180°F. Cooking to these
temperatures usually protects against
foodborne illness.
• Do not use a wok on the cooking surface if
the wok has a round metal ring which is
placed over the burner grate to support the
wok. This ring acts as a heat trap which may
damage the burner grate and burner head.
Also, it may cause the burner to work
improperly. This may cause a carbon
monoxide level above that allowed by
current standards, resulting in a health
hazard.
5
SAVE THESE INSTRUCTIONS
6
Features of Your Cooktop
Downdraft Gas Cooktop
Design
information
(Not all features
are on all models.
Appearance may vary.)
Feature Index Page
1 Vent 9, 10
2 Vent Filters 10
3 Spillproof Burners 7, 11
4 Simmer Spillproof Burner 7, 11
5 High Power Spillproof Burner 7, 11
6 Fan Speed Control 9
7 Vent Control 9
8 Surface Unit Controls 7
9 Glass Cooktop Surface 10
10 Cast-Iron Burner Grates 7, 12
1 2
3
4
5
3
8
6
7988
3
10
Your cooktop is shipped from the factory set to
operate only with Natural Gas. If you wish to use
your cooktop with Liquefied Petroleum Gas,
order Kit JXLP56.
LP conversion kit
Using Your Cooktop
Downdraft Gas Cooktop
7
Electric
ignition
Your surface burners are lighted by electric
ignition, eliminating the need for standing
pilot lights with constantly burning flames.
All the igniters make clicking sounds and spark
even when only a single burner is being turned
on. Do not touch any of the burners when the
igniters are clicking.
In case of a power outage, you can light the
surface burners on your cooktop with a match.
Hold a lighted match to the burner, then turn
the knob to the HIGH position. Use extreme
caution when lighting burners this way.
Surface burners in use when an electrical
power failure occurs will continue to operate
normally.
To light a
burner
Push the control knob in and turn it
counterclockwise to desired position from
HIGH to LO.
After the burner ignites, turn the knob in either
direction to adjust the flame size.
To turn a burner off, turn the knob clockwise,
as far as it will go, to the OFF position.
• The right rear burner is best for smaller pans
and cooking operations requiring carefully
controlled simmering conditions. The center
and two left burners are best for general
cooking. The front right burner is the high
power burner for larger pans and fast boiling
operations.
• Do not operate a burner for an extended
period of time without cookware on the grate.
The finish on the grate may chip without
cookware to absorb the heat.
• Be sure the burners and grates are cool before
you place your hand, a pot holder, cleaning
cloths or other materials on them.
Check to be sure the burner you turned on is
the one you want to use.
How to
select flame
size
Watch the flame, not the knob, as you reduce
heat.
The flame size on a gas burner should match
the cookware you are using.
FOR SAFE HANDLING OF COOKWARE,
NEVER LET THE FLAME EXTEND UP THE
SIDES OF THE COOKWARE. Any flame larger
than the bottom of the cookware is wasted and
only serves to heat the handle.
Using Your Cooktop
Downdraft Gas Cooktop
8
Cookware
Aluminum: Medium-weight cookware is
recommended because it heats quickly and
evenly. Most foods brown evenly in an
aluminum skillet. Use saucepans with tightfitting lids for cooking with minimum amounts
of water.
Cast Iron: If heated slowly, most skillets will
give satisfactory results.
Enamelware: Under some conditions, the
enamel of some cookware may melt. Follow
cookware manufacturer’s recommendations
for cooking methods.
Glass: There are two types of glass cookware—
those for oven use only and those for surface
cooking (saucepans, coffee and teapots).
Glass conducts heat very slowly.
Heatproof Glass-Ceramic: Can be used for
either surface or oven cooking. It conducts
heat very slowly and cools very slowly. Check
cookware manufacturer’s directions to be sure
it can be used on gas cooktops.
Stainless Steel: This metal alone has poor
heating properties, and is usually combined
with copper, aluminum or other metals for
improved heat distribution. Combination
metal skillets generally work satisfactorily if
they are used at medium heat as the
manufacturer recommends.
Wok cooking
We recommend that you use only a flatbottomed wok. They are available at your local
retail store.
Do not use woks that have support rings. Use of
these types of woks, with or without the ring in
place, can be dangerous. Placing the ring over
the burner grate may cause the burner to work
improperly resulting in carbon monoxide levels
above allowable current standards. This could
be dangerous to your health. Do not try to use
such woks without the ring. You could be
seriously burned if the wok tipped over.
Recommended
Not recommended
Stove top
grills
Do not use stove top grills on your sealed gas
burners. If you use the stove top grill on the
sealed gas burner it will cause incomplete
combustion and can result in exposure to
carbon monoxide levels above allowable
current standards. This can be hazardous to
your health.
Cooktop Vent System
Downdraft Gas Cooktop
9
Raising or
lowering the
vent
To raise the vent, turn the VENT knob to the
RAISE/LOWER position. The vent will rise to
the fully extended position. There is no
intermediate position.
To lower the vent, turn the VENT knob again
to the RAISE/LOWER position. The vent will
then descend.
The vent fan will only operate in the fully
extended position.
General
information
The built-in vent system helps remove cooking
vapors, odors and smoke from foods prepared
on the cooktop.
Continuous use of the vent system helps keep
the kitchen comfortable and less humid,
reducing cooking odors and soiling moisture
that normally creates a frequent need for
cleaning.
How to
operate the
vent system
Turn the FAN knob to HIGH position to turn
it on.
If you continue turning the FAN knob, you can
select a fan speed between HIGH and LO.
The FAN knob does not have to be turned to
OFF before the vent is lowered. The fan will
automatically turn off when the VENT LOWER
position is selected.
If the fan was not turned off when the vent
was lowered, it will automatically come on
at the previously selected speed when the vent
is fully raised.
Caution!
Be careful when raising or lowering the vent. Be
sure pots, pot handles and other objects are
clear of the vent cover and cannot be struck or
tipped by the vent being raised. Keep hands
and fingers away from all vent parts.
Care and Cleaning
Downdraft Gas Cooktop
10
General
information
Proper care and cleaning are important so
your cooktop will give you efficient and
satisfactory service. Follow these directions
carefully in caring for it.
Before cleaning any part of your cooktop, be
sure all burners are off and DISCONNECT
ELECTRICAL POWER TO THE COOKTOP
at the fuse box or circuit breaker panel, or pull
the cooktop power plug, located beneath the
cooktop and inside the cabinets.
Glass cooktop
To keep the cooktop looking its best, wipe up
any spills as they occur. This will keep them
from burning on and becoming more difficult
to remove.
As soon as the cooktop is cool, wash the glass
surface with a cloth moistened with warm,
soapy water; rinse with clean water, and dry
with a soft cloth. You can use any liquid
household detergent.
Do not use abrasive materials such as metal
pads, cleansing powder and scouring pads—
they may scratch the surface. Do not use harsh
chemicals such as bleach or chemical oven
cleaners.
CAUTION: DO NOT COOK ON OR CLEAN
A BROKEN OR CRACKED COOKTOP.
Cleaning solutions and spillovers penetrating
the cooktop can create a risk of electric shock.
Call for a service technician immediately.
Grease filters
The efficiency of your downdraft depends on a
clean filter. Frequency of cleaning depends on
the type of cooking you do. Grease filters
should be cleaned at least once a month. Never
operate the downdraft without the filters in
place.
To remove: Lift up and pull the bottom out.
Remove the left filter first, then slide the right
filter to the left and remove it.
To clean: Soak and then agitate in a hot
detergent solution. Light brushing may be used
to remove imbedded soil. Rinse, shake and
remove moisture before replacing. Filters may
be cleaned by placing in dishwasher, although
some slight color fading may occur after several
washings.
With careful handling, the filter will last for
years. If replacement becomes necessary, order
the part from your dealer.
Control knobs
The control knobs may be removed for
cleaning.
To remove knob, pull it straight up.
Wash knobs in soap and water but do not soak.
Avoid getting water down into the knob stem
holes.
1
2
3
The electrode of the
spark igniter is
exposed when
the burner head is
removed. When one
burner is turned to
LITE,all the burners spark. Do not attempt to
disassemble or clean around any burner while
another burner is on. An electric shock may
result, which could cause you to knock over
hot cookware.
11
Sealed
burner
assemblies
Burner Cap
Burner Grate
Burner
Bowl
Burner Head
Turn all controls OFF before removing the
burner parts.
The burner grates, caps and burner heads
can be lifted off, making them easy to clean.
CAUTION: DO NOT OPERATE THE
BURNER WITHOUT ALL BURNER
PARTS IN PLACE.
For proper ignition, make sure the small hole in
the section that fits over the electrode is kept open.
A sewing needle or wire twist-tie works well to
unclog it.
The slits in the burner heads of your cooktop must
be kept clean at all times for an even, unhampered
flame.
You should clean the surface burners routinely,
especially after bad spillovers, which could clog
these openings.
To remove burned-on food, soak the burner heads
in a solution of mild liquid detergent and hot water
for 20-30 minutes. For more stubborn stains, use a
toothbrush.
Before putting the burner head back, shake out
excess water and then dry it thoroughly by setting it
in a warm oven for 30 minutes.
Replace the burner heads and caps. Make sure that
the heads and caps are replaced in the correct
location. There are 3 medium, one large and one
small head and cap.
NOTE: Before removing the burner heads
and caps, remember their size and location.
Replace them in the same location after
cleaning.
Use a sewing needle or twist-tie to
unclog the small hole in the burner
head. After cleaning, make sure the
slot in the burner head is positioned
over the electrode.
Electrode
Burner heads
Medium Head
Medium Head
Small Head
Large Head
Front of Cooktop
Medium Head
Burner caps
Lift off when cool. Wash burner caps in hot, soapy
water and rinse with clean water. You may scour
with a plastic scouring pad to remove burned-on
food particles.
Dry them in a warm oven or with a cloth—don’t
reassemble them wet. Replace the burner caps.
Make sure that caps are replaced on the correct size
burner. There are 3 medium, one large and one
small head and cap.
Medium
Cap
Medium
Cap
Small
Cap
Large
Cap
Front of Cooktop
Medium
Cap
Burner grates
Cast-iron burner grates should be washed
regularly and, of course, after spillovers.
Wash them in hot, soapy water and rinse with
clean water. Dry the grates with a cloth—don’t
put them back on the cooktop wet. When
replacing the grates, be sure they’re positioned
securely over the burners.
To get rid of burned-on food, place the grates
in a covered container or plastic bag. Add 1/4
cup ammonia and let them soak for 30 minutes.
Wash, rinse well, and dry.
To prevent rusting, apply a light coating of
cooking oil on the bottom of the grates.
Although they’re durable, the grates will
gradually lose their shine, regardless of the
best care you can give them. This is due to
their continual exposure to high
temperatures.
Do not operate a burner for an extended
period of time without cookware on the grate.
The finish on the grate may chip without
cookware to absorb the heat.
Do not use a steel wool pad; it will scratch
the surface.
Clean with hot soapy water. Rinse and dry.
If food soil remains, try a general kitchen
cleaner, such as Fantastik®, Simple Green®, or
Formula 409®.
For hard to clean soil, use a standard stainless
steel cleaner, such as Bon-Ami®or Cameo®. Soils
can be soaked several hours with wet towels.
Apply cleaner with a damp sponge, rinse
thoroughly, and dry. Always scrub lightly in
the direction of the grain.
Stainless
Steel
Surfaces
(on some models)
After cleaning, use a stainless steel polish, such
as Stainless Steel Magic®, Revere Copper and
Stainless Steel Cleaner®, or Wenol All Purpose
Metal Polish®. Follow the product instructions
for cleaning the stainless steel surface.
Before You Call For Service
Downdraft Gas Cooktop
Questions?
Before you
call for
service…
PROBLEM POSSIBLE CAUSE
BURNERS DO NOT • Make sure electrical plug is plugged into a live power outlet.
LIGHT
• Slot in burner base may be clogged. Remove the obstruction.
• Burner parts not replaced correctly.
• Hole in burner cap behind igniter may be clogged.
BURNERS HAVE
YELLOW OR
YELLOW-TIPPED
FLAMES
• If burner flames look like (A), call for service. Normal burner flames
should look like (B) or (C), depending on the type of gas.
• Burner parts not replaced correctly.
BURNER FLAMES • If cooktop is connected to LP gas, contact the person who installed
VERY LARGE your cooktop or made the conversion.
OR YELLOW
BURNER CONTROL • When the knob is at the OFF position, it must be pushed in before it
KNOB WILL NOT can be turned, and it can only be turned in a counterclockwise
TURN direction. When the knob is at any other position, it can be turned
in either direction without being pushed in.
FAN DOES • The vent must be fully extended before fan will work.
NOT WORK
• Fan control knob must be turned in clockwise direction to turn
fan on.
A. Yellow flames:
Call for
service.
B. Yellow tips on outer cones:
Normal for LP gas.
C. Soft blue flames:
Normal
for natural gas.
12
13
Consumer Services
With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we’ll be there. All you have to do is call—toll- free!
GE Answer
Center®
800.626.2000
Whatever your question about any Monogram major appliance, GE Answer Center®
information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center® service is open
24 hours a day, 7 days a week.
OR
Visit our Website at: www.monogram.com
In-Home Repair
Service
800-444-1845
A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer
you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays,
9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance
inside and out—so most repairs can be handled in just one visit.
Service Contracts
800-626-2224
You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.
Parts and
Accessories
800-626-2002
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard, and Discover cards are accepted.
User maintenance instructions contained in this guide cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
For Customers
With Special
Needs…
800.626.2000
GE offers, free of charge, a brochure to assist in planning a barrierfree kitchen for persons with limited mobility.
Consumers with impaired hearing or speech who have access to a
TDD or a conventional teletypewriter may call 800-TDD-GEAC
(800-833-4322) to request information or service.
14
WARRANTY
ZGU365
ZGU3650
YOUR MONOGRAM COOKTOP WARRANTY
Staple sales slip or cancelled check here. Proof of original
purchase date is needed to obtain service under warranty.
WHAT IS
COVERED
FULL ONE-YEAR WARRANTY
For one year from date of original purchase, we will provide, free of charge, parts and
service labor in your home to repair or replace any part of the cooktop that fails because of a
manufacturing defect.
This warranty is extended to the original purchaser and any succeeding owner for products
purchased for ordinary home use in the 48 mainland states, Hawaii and Washington, D.C.
In Alaska the warranty is the same except that it is LIMITED because you must pay to ship
the product to the service shop or for the service technician’s travel costs to your home.
All warranty service will be provided by our Factory Service Centers or by our authorized
Customer Care® servicers during normal working hours.
Should your appliance need service, during warranty period or beyond, call 800-444-1845.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state.
To know what your legal rights are in your state, consult your local or state consumer affairs
office or your state’s Attorney General.
Warrantor: General Electric Company. If further help is needed concerning this warranty,
write: Manager—Consumer Affairs, GE Appliances, Louisville, KY 40225
WHAT IS NOT
COVERED
• Service trips to your home to teach you how
to use the product.
Read your Use and Care material.
If you then have any questions about
operating the product, please contact your
dealer or our Consumer Affairs office at
the address below, or call, toll free:
GE Answer Center®
800.626.2000
consumer information service
• Replacement of house fuses or resetting of
circuit breakers.
• Damage to the product caused by accident,
fire, floods or acts of God.
• Failure of the product if it is used for other
than its intended purpose or used
commercially.
• Improper installation.
If you have an installation problem, contact
your dealer or installer. You are responsible
for providing adequate electrical, gas,
exhausting and other connecting facilities
as described in the Installation Instructions
provided with the product.
WARRANTOR IS NOT RESPONSIBLE
FOR CONSEQUENTIAL DAMAGES.
15
General Electric Company
Warranty Registration Department
P.O. Box 32150
Louisville, KY 40232-2150
Place
1st Class
Letter
Stamp
Here
GE Appliances
Consumer Product
Ownership Registration
Important Mail Today
16
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to
have you as a customer!
Follow these three steps to protect your new appliance investment:
1
Complete and mail
your Consumer
Product Ownership
Registration today.
Have the peace of mind
of knowing we can
contact you in the
unlikely event of a
safety modification.
2
After completing this
registration, write your
model and serial numbers
in this guide. You will need
this information should
you require service. The
service number in the
USA: 800.444.1845. In
Canada: 1.888.880.3030.
3
Read your “Use and Care
Guide” carefully. It will
help you operate your
new appliance properly.
If you have questions, or
need more information
in the USA, call the
GE Answer Center
®
800.626.2000. In Canada
call 1.888.880.3030.
Important: To ensure that your product is registered, mail the separate product registration card.
If the separate product registration card is missing, fold and mail the form below. No envelope is needed.
Consumer Product Ownership Registration
Product Model Serial
Downdraft Gas Cooktop
Important
Mail
Today!
First
Name
Apt. #
Street
Address
City
Last
Name
Zip
CodeState
Date Placed
In Use
Month Day Year
Phone
Number
TAPE CLOSED
FOLD HERE
Mr. l Ms. l Mrs. l Miss l
General Electric Company
Louisville, KY 40225
Monogram®
✄ ✄
✄
Part No. 183D5580P079
Pub No. 49-80012
Printed in Mexico
4-00 JR
www.monogram.com
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