GE 16174120 User Manual

Model 29869 Digital Answerer User’s Guide

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.

1 Notiﬁcation to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Notes

• This equipment may not be used on coin service provided by the telephone company.

• Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company.

• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer.

US Number is located on the cabinet bottom.

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

REN Number is located on the cabinet bottom.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Privacy of Communications may not be ensured when using this product. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following

measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Ofﬁce, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.

Notice: The changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Hearing Aid Compatibility (HAC)

This telephone system meets FCC standards for Hearing Aid Compatibility.

Licensing

Licensed under US Patent 6,427,009.

SEE MA RKI NG ON BOT TOM / BAC K O F P ROD UCT

RISK OF ELECTRIC SHOCK DO NOT OPEN

WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

THE EXCLAMATION POINT WITHI N THE TRIANGLE IS A WARNING SIGN ALERTING YO U OF IMPORTANT INSTRUCTION S ACCOMPANYING THE PRODUCT.

CAUTION:

Table of Contents

Equipment Approval Information ....2

Interference Information ..................3

Hearing Aid Compatibility (HAC) ......3

Licensing ..............................................3

Introduction .........................................5

Before You Begin .................................5

Parts Checklist .........................................5

Modular Jack Requirements .............5

Installing the Battery ......................5

Important Installation

Information .....................................6

Layout ...................................................7

Setup .....................................................8

Recording the Greeting .................8

Reviewing the Greeting .................8

Erasing the Greeting .......................8

Returning to the Default

Greeting ...........................................9

Reviewing the Settings ..................9

Changing the Settings ...................9

Setting the Time ................................9

To Set the Hour..................................9

To Set the Minutes ...........................9

To Set the Day ....................................9

Setting the Rings to Answer .....10

Toll Saver ...........................................10

Setting the Incoming Message

Length ................................................10

Setting the Security Code ..........10

Adjusting the Volume ........................11

Answerer Operation .........................11

Greeting Indicators .............................11

Answer On/Off Indicator .................. 11

Messages Counter ..............................11

Mailbox Indicators ...............................12

Playing Messages ................................12

While Playing Messages ............12

Message Move ......................................13

Message Scan .......................................13

While Scanning Messages ........ 13

Erasing All Messages in a

Mailbox ...............................................14

Leaving a Memo ..................................14

Two-Way Record ................................. 14

Screening Calls (Auto Disconnect

Feature) ..............................................15

Remote Access ..................................15

Important Instructions for Moving

the Answerer .................................16

General Product Care .......................16

Troubleshooting Tips .......................16

Service ................................................18

Limited Warranty .............................19

Remote Access Card.........................21

Index ....................................................23

Introduction

/ D

S C

E S

T W

O N

F F

MESSAGES

NEXTPREVIOUS

STOP

PLAY

MIC

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

Before You Begin

Parts Checklist

Make sure your package includes the following items:

Answerer

AC power supply

Telephone line cord

Modular Jack Requirements

You need an RJ11 type modular jack, which is the most common type of phone jack and might look like the one pictured here installed in your home. If you don’t have a modular jack, call your local phone company to ﬁnd out how to get one installed.

Installing the Battery

In the event of a power loss, a 9-volt battery (not included) enables the answerer to retain greetings and messages stored in memory. To install the battery:

1. Remove the battery compartment door on the bottom of the unit by loosening the screw with a Phillips screwdriver. Lift the door.

2. Connect a fresh 9-volt alkaline battery (not included). The large and small contacts on the battery clip and the battery will interlock. Once connected, place the battery inside the battery compartment.

3. Replace the battery compartment door and tighten the screw.

NOTE: If the battery is low or not installed, the unit announces “Low Battery” at the end of message playback.

compartment

Wall plate

Modular

telephone

line jack

Battery

door

Battery clip

Battery

Important Installation Information

• Never install telephone wiring during a lightning storm.

• Never touch non-insulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

1. Plug the telephone line cord into a modular wall jack.

2. Connect the telephone line cord from your telephone into the jack on the back of the answering system marked PHONE. (You don’t have to connect your telephone in order for the answering system to record incoming messages.)

3. Connect the small end of the power supply into the POWER 9V AC jack on the back of the answering system. Plug the other end into an AC power outlet. The unit beeps 3 times and is ready for setup or to answer calls with the default greeting and settings.

CAUTION: To reduce risk of personal injury, ﬁre, or damage use only the 5-2434 (white), 5-2418 (black) or 5-2780 (black) power adaptor(s) listed in the user’s guide. This power adaptor is intended to be correctly orientated in a vertical or ﬂoor mount position.

Layout

MESSAGES

NEXTPREVIOUS

STOP

PLAY

PLAY 1

MIC

GREETING buttons

button

MEMO/TWO WAY

button

SCAN

button

& indicators

MESSAGES

counter

ERASE

button

SET

button

ANSWER

ON/OFF

button

STOP

button

VOLUME buttons

MICROPHONE

Mailbox

Indicators

Setup

Recording the Greeting

Before using your new answerer, you should record a greeting (the announcement callers hear when your answering system answers a call). If you don’t record a greeting, callers hear a default greeting which says,

“After tone, record message.”

NOTE: You can direct callers to leave messages in a speciﬁc mailbox by having them press the desired mailbox (1-4) after the greeting plays. If no mailbox is selected, the incoming messages automatically go into mailbox 1.

When recording the greeting, you should be about 6 inches from the unit. This ensures the best recording quality. Eliminate as much background noise as possible.

NOTE: The greeting must be 2 seconds or longer to be valid.

Both types of greetings are recorded by the following:

1. Prepare your greeting.

Sample Single Mailbox Greeting: Hi, this is (use your name here). I can’t answer the phone right now, so please leave your name, number, and a brief message after the tone, and I’ll get back to you. Thanks for calling.

Sample Multi-Mailbox Greeting: Hi, this is (use your name here). We can’t answer the phone right now,

so please press 1 to direct your message to (name1), press 2 to direct your message to (name2), press 3 to to direct your message to (name3), press 4 to direct your message to (name4). Leave your name, number, and a brief message after the tone, and we’ll get back to you. Thanks for calling.

2. Hold down the desired GREETING button. The unit displays o1 for greeting A record and o2 for greeting B record.

3. After the tone, say your greeting.

4. Release GREETING A or B when you ﬁnish.

Reviewing the Greeting

To review the greeting, press and release GREETING A or B.

Erasing the Greeting

There are two ways to erase your greeting.

1. To erase your greeting while listening to it, press and hold ERASE until the unit announces, “Greeting Erased”. Then record your new greeting.

2. To re-record your greeting from any point, press and hold GREETING A or B. After the tone, say your greeting. Release GREETING A or B when you ﬁnish.

Returning to the Default Greeting

To return to the answerer’s default greeting after you’ve recorded one, press and hold the GREETING A or GREETING B button until a beep sound is heard and then release the button.

Alternatively, you can also press and hold the ERASE button when the greeting is playing, release the ERASE button until the unit announces “Greeting Erased”.

Time 12 a.m. Sunday Rings to Answer 4 Message Length 2 minutes Security Code 0123

Default Settings

Reviewing the Settings

This function allows you to review the current time/day, number of rings before the unit answers a call, incoming message length, and the security code. Press and release the SET button to review the current settings. The unit announces the current setting.

NOTE: To exit review, press and release STOP.

Changing the Settings

Press and hold the SET button to enter the change mode. The unit announces the current time and day. To change, press NEXT or PREVIOUS. To set and go on to the next item, press SET.

NOTE: To scroll from one setting to the next, press and release SET. To exit the change list, press STOP.

Setting the Time

For each message received, a time/day stamp is added at the end of the message.

To Set the Hour

1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct hour.

2. Once the hour is set, press SET to enter the minutes menu.

To Set the Minutes

1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct minutes.

2. Once the minutes are set, press SET to enter the day menu.

To Set the Day

Range of Settings

Time Hour 12 a.m. - 11 p.m. Minute 0 - 59 Day Sunday - Saturday

Rings to Answer

2, 3, 4, 5, 6, 7, 8, TS

Message Length

1, 2, 3, 4 minutes

Security Code

0, 0 - 9, 0 - 9, 0 - 9

1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct day.

2. Once the day is set, press SET. The unit announces the time/day, then enters the rings to answer menu.

NOTE: The days of the week show in the display as numbers. For example, “Sunday” shows as 0.

Setting the Rings to Answer

This feature is used to set the unit to answer a call after a speciﬁc number of rings. The unit announces the rings to answer. To change, press NEXT or PREVIOUS. To set and go on to the next

item, press SET.

1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct number of rings for the answerer to pick up.

2. Once the rings to answer is set, press SET. The unit announces the rings to answer, then enters the incoming message length menu.

Toll Saver

The toll saver is the ﬁnal setting in the Rings to Answer menu. This feature allows you to know if you have new messages when calling the machine from a remote phone. If you have new messages, the unit will ring twice before answering. If you don’t, it will ring four times. This allows you to hang up before the machine answers so that you don’t have to pay toll charges.

NOTE: The message counter displays 00 for toll saver.

Setting the Incoming Message Length

The message length is the length of time (in minutes) the caller has to leave a message. The unit announces and displays the current message length. To change, press NEXT or PREVIOUS. To set

and go on to the next item, press SET.

1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct incoming message length.

2. Once the length is set , press SET. The unit announces the message length, then enters the security code menu.

Setting the Security Code

The security code is a programmable 4-digit code which can be used to access remote functions.

IMPORTANT: The ﬁrst digit is factory set at zero and cannot be changed.

The unit announces the current security code. To change, press NEXT or PREVIOUS. To set and exit press SET.

1. Press and release NEXT or PREVIOUS to choose the second digit (the ﬁrst digit is not programmable). The unit announces all 4 digits, but only the selected digit will change.

2. Once you have the desired second digit, press SET to save it and move on to the third digit.

3. Press and release NEXT or PREVIOUS to choose the third digit. Only the third digit will change.

4. Once you have the desired third digit, press SET to save it and move on to the fourth digit.

5. Press and release NEXT or PREVIOUS to choose the fourth digit. Only the fourth digit will change.

6. Once you have the desired fourth digit, press SET to save it. The answerer repeats all the settings.

NOTE: To exit any menu, press and release STOP. Also, setup will cancel if no buttons have been pushed within 30 seconds.

IMPORTANT: The setup settings will not be erased even after a power outage.

Adjusting the Volume

Use the VOLUME + and - buttons to increase the volume up and down. The unit beeps when it is not announcing a setting or playing a message. It also beeps 3 times when the maximum or minimum volume is reached.

Answerer Operation

Greeting Indicators

The GREETING indicators let you know what greeting will be used to answer a call. GREETING A indicator is on — Greeting A will be used. GREETING B indicator is on — Greeting B will be used.

Answer On/Off Indicator

The ANSWER ON/OFF indicator lets you know whether your answerer is on or off. When the answerer is off, it answers calls after 10 rings but doesn’t play the greeting. The answerer doesn’t take messages when it is off.

Indicator is on — Answerer is on and will answer calls according to the Rings to Answer setting. Indicator is off — Answerer is off, but you might still have messages.

NOTE: You can play messages, review/change settings, and review/change the greeting even if the answerer is off.

Messages Counter

The MESSAGES counter gives you a numeric display of how many messages you have.

• MESSAGES counter has a number displayed (not ﬂashing) –– No new messages. Shows total of old messages.

• MESSAGES counter has a ﬂashing number displayed –– There are new messages. Shows total of new and old messages.

• MESSAGES counter has bars (--) –– Unit is OFF or in remote control mode.

• MESSAGES counter has an “F” ﬂashing on the display –– Memory is full.

NOTE: While the messages are playing, the MESSAGES counter will display the messages in the order they were received.

Mailbox Indicators

The mailbox indicators tell you if you have any messages in each individual mailbox and if they are new or old.

• Mailbox indicator is on –– There are no new messages, but there are old ones.

• Mailbox indicator is off –– There are either no messages or the answerer is turned off.

• Mailbox indicator is ﬂashing –– There are new messages.

NOTE: An old message is one that has been listened to completely, including the time/ day stamp. A new message is one that HAS NOT been listened to completely. Stopping a message before listening to the time/day stamp makes the message remain as new.

Playing Messages

You can play the messages in each individual mailbox separately.

• To play messages, press and release the desired mailbox button.

While Playing Messages

• To stop playback, press and release STOP.

• To restart the message that is playing, press and hold PREVIOUS.

• To listen to a previous message, press and release PREVIOUS.

• To skip to the next message, press and release NEXT.

• To fast forward within a message, press and hold NEXT.

• To erase a message while it is playing, press and release the ERASE button. The answerer announces, “Message Erased” to conﬁrm the message has been erased.

TIP: You can stop the unit from erasing a message you just tried to erase by pressing PREVIOUS before the unit says,“End of Messages.”

NOTE: When messages are played, the new messages are played ﬁrst, followed by the old messages in the order they were received. When all messages are old, the messages play back in the order they were received.

Message Move

The Message Move feature allows you to easily move messages from one mailbox to another.

1. Press and release the desired mailbox where the message you want to move is located.

2. Press and release NEXT or PREVIOUS until the desired message to move is playing.

3. Press and release the mailbox button where you want the message to move. The unit announces the message has been moved.

4. Release the mailbox button. The moved message is now a “new” message in that mailbox.

Message Scan

Message Scan allows you to listen to the ﬁrst 5 seconds of each message within a mailbox.

1. Press and release SCAN. The unit shows Sc and asks you to select a mailbox.

2. Press the desired mailbox button. The unit plays back the ﬁrst 5 seconds of each message in the mailbox. When ﬁnished, it automatically exits Scan mode.

While Scanning Messages

• To stop playback, press and release STOP.

• To hear the complete message, press and release the mailbox button where the message is located before the unit goes on to the next message.

• To restart the message, press and hold PREVIOUS.

• To skip to the next message, press and release NEXT.

• To erase the message, press and hold ERASE until the unit announces it has been erased.

• To move the message to another mailbox, press and release the desired mailbox where you want to move the message.

NOTE: New messages must be heard completely, including the time/day stamp, before they can be erased. The unit will announce you have no messages to erase, if not.

Erasing All Messages in a Mailbox

1. When the answerer isn’t playing or recording messages, press and hold ERASE. The answerer will ask you to select a mailbox.

2. Press and release the mailbox button you want to erase. The answerer announces the messages have been erased.

TIP: The 29869 is equipped with a special feature to retrieve deleted messages. You may retrieve a deleted message by pressing the button for the mailbox from which

you just deleted the message. The Message Counter shows the original number of messages stored in that mailbox before the message deletion.

Do not press any other buttons before you retrieve a deleted message, otherwise the messages is permanantly deleted.

NOTE: If there are unheard messages in a mailbox, they will not be erased by Erase All. If there are only new messages in a mailbox, the unit will announce “Zero messages

erased”.

Leaving a Memo

This feature allows you to leave a memo for someone in a speciﬁc mailbox.

1. Press and release the MEMO/ TWO WAY button. The unit shows Lc on the display and asks you to select a mailbox.

2. Press and hold the desired mailbox button. Record after the tone.

3. Release the mailbox button when you ﬁnish. The unit treats the memo as a message, as the MESSAGES counter and mailbox indicator show.

NOTE: The length of time for recording a memo depends on how many messages are currently stored by the answerer.

Two-Way Record

Two-Way Record allows you to record both sides of a phone conversation.

1. Pick up an extension phone or answer a call before the machine answers the call. Please note, a phone must be off the hook.

2. Press and hold MEMO/ TWO WAY. Release after the announcement. The unit shows Lr on the display and asks you to select a mailbox.

3. Press and release the desired mailbox button. The conversation starts recording after the tone.

• To stop two-way record, press and release STOP or MEMO/TWO WAY.

The unit treats the 2-way recorded conversation as a message, as the MESSAGES counter and mailbox indicator show.

NOTE: The length of time for recording a conversation depends on how many messages are currently stored by the answerer.

Screening Calls (Auto Disconnect Feature)

You can screen incoming calls by listening as the caller leaves a message. If you want to talk to that caller, pick up any extension phone.

Remote Access

You can access your answerer from any touch-tone phone by entering your 4-digit security code (the default security code is 0123). The remote functions do not work with rotary or push-button pulse-dialing phones. You can cut out the wallet-size remote card near the back of the User’s Guide so you know the touch-tone commands when you’re picking up messages from another location.

To access your answerer:

1. Call your telephone number.

2. After you hear the beep that follows the greeting, enter your 4-digit security code. To bypass the greeting, you can enter your 4-digit security code at any time while the greeting is playing.

3. The unit plays the remote menu after the correct security code has been entered. Menu selections can be made at any time while the menu is playing.

NOTE: The unit answers on the 10th ring when it is turned off or the memory is full. To access the answerer, enter the 4-digit security code after the beep. If memory is full, play messages and erase some of them to restore memory. If the answerer is off, press 2 to turn it on.

NOTE: After the unit plays the remote menu, it will wait several seconds for a command, then disconnect.

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