Gateway DX4300, DX4820, FX6801, LX6820, SX2300 Owner's Manual

USERGUIDE

®

®

Information for your safety and
comfort

Safety instructions

Read these instructions carefully. Keep this document for future reference. Follow
all warnings and instructions marked on the product.

Turning the product off before cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Warnings

• Do not use this product near water.

• Do not place this product on an unstable cart, stand or table. If the product
falls, it could be seriously damaged.

• Slots and openings are provided for ventilation to ensure reliable operation
of the product and to protect it from overheating. These openings must not
be blocked or covered. The openings should never be blocked by placing the
product on a bed, sofa, rug or other similar surface. This product should
never be placed near or over a radiator or heat register, or in a built-in
installation unless proper ventilation is provided.

• Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short-out parts that could result in a
fire or electric shock. Never spill liquid of any kind onto or into the product.

• To avoid damage of internal components and to prevent battery leakage, do
not place the product on a vibrating surface.

Using electrical power

• This product should be operated from the type of power indicated on the
marking label. If you are not sure of the type of power available, consult your
dealer or local power company.

• Do not allow anything to rest on the power cord. Do not locate this product
where people will walk on the cord.

• If an extension cord is used with this product, make sure that the total
ampere rating of the equipment plugged into the extension cord does not
exceed the extension cord ampere rating. Also, make sure that the total
rating of all products plugged into the wall outlet does not exceed the fuse
rating.

• Do not overload a power outlet, strip or receptacle by plugging in too many
devices. The overall system load must not exceed 80% of the branch circuit
rating. If power strips are used, the load should not exceed 80% of the power
strip's input rating.

• This product's AC adapter is equipped with a three-wire grounded plug. The
plug only fits in a grounded power outlet. Make sure the power outlet is
properly grounded before inserting the AC adapter plug. Do not insert the
plug into a non-grounded power outlet. Contact your electrician for details.

i

:

Warning! The grounding pin is a safety feature. Using a power
outlet that is not properly grounded may result in electric shock
and/or injury.

Note: The grounding pin also provides good protection from
unexpected noise produced by other nearby electrical devices that
may interfere with the performance of this product.

• Use the product only with the supplied power supply cord set. If you need to
replace the power cord set, make sure that the new power cord meets the
following requirements: detachable type, UL listed/CSA certified, type SPT-2,
rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6 meters (15
feet) maximum length.

Product servicing

Do not attempt to service this product yourself, as opening or removing covers
may expose you to dangerous voltage points or other risks. Refer all servicing to
qualified service personnel.

Unplug this product from the wall outlet and refer servicing to qualified service
personnel when:

• the power cord or plug is damaged, cut or frayed

• liquid was spilled into the product

• the product was exposed to rain or water

• the product has been dropped or the case has been damaged

• the product exhibits a distinct change in performance, indicating a need for
service

• the product does not operate normally after following the operating
instructions

Note: Adjust only those controls that are covered by the operating
instructions, since improper adjustment of other controls may result
in damage and will often require extensive work by a qualified
technician to restore the product to normal condition.

CAUTION: Danger of explosion if battery is incorrectly replaced. Replace
only with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

Telephone line safety

• Disconnect all telephone lines from the equipment when not in use and/or
before servicing.

• To avoid the remote risk of electric shock from lightning, do not connect the
telephone line to this equipment during lightning or thunderstorms.

ii

Disposal instructions

Do not throw this electronic device into the trash when discarding.
To minimize pollution and ensure utmost protection of the global environment,
please recycle.For more information on the Waste from Electrical and Electronics
Equipment (WEEE) regulations, visit
http://global.acer.com/about/

Mercury advisory

For projectors or electronic products containing an LCD/CRT monitor or display:
Lamp(s) inside this product contain mercury and must be recycled or disposed of
according to local, state or federal laws. For more information, contact the
Electronic Industries Alliance at www.eiae.org
information, check www.lamprecycle.org

sustainability.htm.

. For lamp-specific disposal

.

ENERGY STAR (for selected models)

Gateway's ENERGY STAR qualified products save your money by reducing energy
cost and protecting the environment without sacrificing features or performance.
Gateway is proud to offer our customers products with the ENERGY STAR mark.

What is ENERGY STAR?
Products that are ENERGY STAR qualified use less energy and prevent greenhouse

gas emissions by meeting strict energy efficiency guidelines set by the U.S.
Environmental Protection Agency. Gateway is committed to offer products and
services worldwide that help customers save money, conserve energy and improve
the quality of our environment. The more energy we can save through higher
energy efficiency, the more we reduce greenhouse gases and the risks of climate
change. More information refers to http://www.energystar.gov
http://www.energystar.gov/powermangement

.

or

iii

:

Note: The statement above is applicable only to Gateway system
with an ENERGY STAR sticker.

Gateway ENERGY STAR qualified products:

• Produce less heat and reduce cooling loads, and warmer climates.

• Automatically go into "display sleep" and "computer sleep" mode after

15 and 30 minute of inactivity respectively.

• Wake the computer from sleep mode by pushing keyboard or moving

mouse.

• Computers will save more than 80% energy at "sleep" mode.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks

Tips and information for comfortable use

Computer users may complain of eyestrain and headaches after prolonged use.
Users are also at risk of physical injury after long hours of working in front of a
computer. Long work periods, bad posture, poor work habits, stress, inadequate
working conditions, personal health and other factors greatly increase the risk of
physical injury.

Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis,
tenosynovitis or other musculoskeletal disorders. The following symptoms may
appear in the hands, wrists, arms, shoulders, neck or back:

• numbness, or a burning or tingling sensation

• aching, soreness or tenderness

• pain, swelling or throbbing

• stiffness or tightness

• coldness or weakness

If you have these symptoms, or any other recurring or persistent discomfort and/or
pain related to computer use, consult a physician immediately and inform your
company's health and safety department.

The following section provides tips for more comfortable computer use.

Finding your comfort zone

Find your comfort zone by adjusting the viewing angle of the monitor, using a
footrest, or raising your sitting height to achieve maximum comfort. Observe the
following tips:

• refrain from staying too long in one fixed posture

• avoid slouching forward and/or leaning backward

• stand up and walk around regularly to remove the strain on your leg muscles

• take short rests to relax your neck and shoulders

• avoid tensing your muscles or shrugging your shoulders

• install the external display, keyboard and mouse properly and within
comfortable reach

• if you view your monitor more than your documents, place the display at the
center of your desk to minimize neck strain

iv

Taking care of your vision

Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive
room lighting, poorly focused screens, very small typefaces and low-contrast
displays could stress your eyes. The following sections provide suggestions on how
to reduce eyestrain.

Eyes

• Rest your eyes frequently.

• Give your eyes regular breaks by looking away from the monitor and

focusing on a distant point.

• Blink frequently to keep your eyes from drying out.
Display

• Keep your display clean.

• Keep your head at a higher level than the top edge of the display so your

eyes point downward when looking at the middle of the display.

• Adjust the display brightness and/or contrast to a comfortable level for

enhanced text readability and graphics clarity.

• Eliminate glare and reflections by:

• placing your display in such a way that the side faces the window or any
light source

• minimizing room light by using drapes, shades or blinds

• using a task light

• changing the display's viewing angle

• using a glare-reduction filter

• using a display visor, such as a piece of cardboard extended from the
display's top front edge

• Avoid adjusting your display to an awkward viewing angle.

• Avoid looking at bright light sources, such as open windows, for extended
periods of time.

Developing good work habits

Develop the following work habits to make your computer use more relaxing and
productive:

• Take short breaks regularly and often.

• Perform some stretching exercises.

• Breathe fresh air as often as possible.

• Exercise regularly and maintain a healthy body.

Warning! We do not recommend using the computer on a couch or
bed. If this is unavoidable, work for only short periods, take breaks
regularly, and do some stretching exercises.

v

:

vi

Contents

Chapter 1: Checking Out Your Computer . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Front . . . . . . . . . . . . . . . . . . . . . .3

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Setting Up and Getting Started. . . 9

Preparing power connections . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . 10

Connecting to a broadband modem or network . . 10

Connecting a dial-up modem . . . . . . . . . . . . . . . . . . 11

Using the World Wide Web . . . . . . . . . . . . . . . . . . . . 11

Connecting to a Web site . . . . . . . . . . . . . . . . . . . 12

Downloading files . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ethernet networking . . . . . . . . . . . . . . . . . . . . . . . . . 14

Wired Ethernet networking . . . . . . . . . . . . . . . . . 14

Testing your network . . . . . . . . . . . . . . . . . . . . . . 20

Adding a printer to your network . . . . . . . . . . . 20

Sharing resources . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the network . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the media card reader . . . . . . . . . . . . . . . . . . 22

Memory card types . . . . . . . . . . . . . . . . . . . . . . . . 22

Using a memory card . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 3: Maintaining Your Computer . . . . 25

Setting up a maintenance schedule . . . . . . . . . . . . . 26

Caring for your computer . . . . . . . . . . . . . . . . . . . . . 26

Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 4: Troubleshooting . . . . . . . . . . . . . . 29

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Try these steps first . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

vii

Contents

Internet and networking . . . . . . . . . . . . . . . . . . . . . 32

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . 34

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . 41

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Checking for device problems . . . . . . . . . . . . . . . . . 50

Recovering your system . . . . . . . . . . . . . . . . . . . . . . . 51

Creating recovery discs . . . . . . . . . . . . . . . . . . . . 51

Recovering pre-installed software and drivers . 52

Returning to a previous system condition . . . . . 53

Returning your system to its factory condition . 54

Creating Labelflash Disc Labels . . . . . . . . . . . . . . . . 56

What is Labelflash? . . . . . . . . . . . . . . . . . . . . . . . 56

Creating disc labels with LabelPrint . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Appendix A: Regulations and safety notices 63

viii

CHAPTER1

Checking Out Your

Computer

1

CHAPTER 1: Checking Out Your Computer

About this guide

This guide includes information and maintenance
instructions that are specific to your model of Gateway
computer. Some illustrations in this guide may look
different than your computer because hardware
options and port locations may vary.

Product Registration

When using your computer for the first time, it is
recommended that you immediately register it. This
will give you access to some useful benefits, such as:

• Faster service from our trained representatives

• Membership in the Gateway community: receive

promotions and participate in customer surveys

• The latest news from Gateway

Hurry and register, as other advantages await you!
How to Register
During the initial startup of your notebook or desktop,

a window will invite you to register. Please fill in the
mandatory fields and click Next. The second window
you'll see contains optional fields that will help us to
provide you with a more personable customer service
experience.

Another Option
Another way to register your Gateway product is to

visit our website at http://www.gateway.com/register.
Choose your country and follow the simple
instructions.

After we receive your product registration, you will be
sent a confirmation email with important data that
you should keep in a safe place.

2

Front

Component Description

www.gateway.com

Media
navigation
interface
(optional)

Optical disc
drive

Multimedia
panel
(optional)

Removable
hard drive
carriers
(optional)

Media card
reader
(optional)

Press these buttons to control media playback.

Use this drive to listen to audio CDs, install games
and programs, watch DVDs, and store large files
onto recordable discs.

Connect multimedia devices to these ports and
jacks. (available ports may vary)

■

R (red) RCA jack—Connect the RCA cable for the
right channel of two-channel (stereo) audio to this
jack.

■

L (white) RCA jack—Connect the RCA cable for the
left channel of two-channel (stereo) audio to this
jack.

■

V (yellow) RCA jack—Connect an RCA cable for
analog video to this jack.

■

USB ports—Connect USB devices to these ports.

■

IEEE 1394 (FireWire) port—Connect an IEEE 1394
device to this port.

■

Microphone jack—Connect an external microphone
to this jack.

■

Headphone jack—Connect headphones or external
speakers to this jack.

Install a new hard drive to one of these carriers,
then back up important files to the hard drives for
removable storage. For more information.

Insert a memory card from a digital camera, MP3
player, PDA, cellular telephone, or other devices
into the media card reader. For more information,
see “Using the media card reader” on page 22.

USB ports Plug USB (Universal Serial Bus) devices (such as a

USB external drive, printer, scanner, camera,
keyboard, or mouse) into these ports.

Optical drive
eject buttons

Power
button/power
indicator

Press these buttons to open the optical drive disc
tray.

Press this button to turn the power on or off. You
can also configure the power button to operate in
Standby/Resume mode or Hibernate mode. The
power indicator lights when the computer is turned
on.

3

CHAPTER 1: Checking Out Your Computer

Component Description

Backup button
(optional)

Photo Frame
button
(optional)

Press to launch the backup software suite.

Press to start slide show.

4

www.gateway.com

Back

Important

Your computer’s hardware options and port locations may

vary from this illustration.

Component Icon Description

Power connector Plug the power cord into this

Voltage switch Make sure this switch is set to the

PS/2 keyboard
port

Integrated
monitor (VGA)
port

HDMI port
(optional)

USB ports Plug USB (Universal Serial Bus) devices

Surround
left/right jack
(black)

S/PDIF output jack
(optional)

Microphone jack
(pink)

HDMI Connect an HDMI video device to this

S/PDIF Plug an optical cable from an

connector.

proper local voltage.

Plug a PS/2 keyboard into this port.

Connect a VGA monitor to this port if
the optional add-in video card is not
installed.

port.

(such as a USB printer, scanner,
camera, keyboard, or mouse) into
these ports.

Plug your rear right and left speakers
into this jack. This jack is disabled
when an audio expansion card is
installed.

amplifier or entertainment system
into this jack for digital sound.

Plug a microphone into this jack. This
jack is disabled when an audio
expansion card is installed.

Headphone/analo
g speakers jack
(green)

-OR­Front speakers
jack

This jack is user configurable for one
of the following:

■

Headphone: Plug headphones or
amplified speakers into this jack
(Default).

■

Stereo out: Plug your front left and
right speakers into this jack.

This jack is disabled when an audio
expansion card is installed.

5

CHAPTER 1: Checking Out Your Computer

Component Icon Description

Modem jack
(optional)

Plug a modem cable into this jack. For
more information, see “Connecting a

dial-up modem” on page 11.

Case cover Phillips
screws

Remove these screws to remove the
left side panel.

(optional)

PS/2 mouse port Plug a PS/2 mouse into this port.

IEEE 1394/FireWire
port
(optional)

Plug IEEE 1394 (also known as
Firewire

®

) devices (such as a digital
camcorder) into this 6-pin IEEE 1394
port.

Ethernet
(network) jack

Plug an Ethernet network cable or a
device (such as a DSL or cable modem
for a broadband Internet connection)
into this jack. For more information,
see “Connecting to a broadband

modem or network” on page 10.

Center/subwoofer
jack (orange)

Plug your center speaker and
subwoofer into this jack. This jack is
disabled when an audio expansion
card is installed.

Audio in (Line in)
jack (blue)

-OR­Side speaker jack

This jack is user configurable for one
of the following:

■

Stereo in: Plug an external audio
input source (such as a stereo) into
this jack so you can record sound on
your computer (Default).

■

Stereo out: Plug your side left and
right speakers into this jack.

This jack is disabled when an audio
expansion card is installed.

Video card Plug a monitor into a port on this card.

If the card is a high-performance
video card, the expansion slot
opening above the card may be
occupied by the card’s ventilation fan.

Expansion slot
cover thumbscrew

Remove this screw and open the
expansion slot cover to unlock the
expansion cards.

6

www.gateway.com

Component Icon Description

Telephone jack
(optional)

eSATA jack
(optional)

Plug the cord from your telephone
into this jack.eSATAportConnects to
USB 2.0 or eSATA devices (only for
certain models).

eSATA Connect an external SATA hard drive

to this optional jack. (only for certain
models).

7

CHAPTER 1: Checking Out Your Computer

8

CHAPTER2

Setting Up and Getting

Started

9

CHAPTER 2: Setting Up and Getting Started

Preparing power connections

Protecting from power source problems

Warning

High voltages can enter your computer through both the
power cord and the modem connection. Protect your computer by
using a surge protector. If you have a telephone modem, use a surge
protector that has a modem jack. If you have a cable modem, use
a surge protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector and the modem.

During a power surge, the voltage level of electricity
coming into your computer can increase to far above
normal levels and cause data loss or system damage.
Protect your computer and peripheral devices by
connecting them to a
voltage surges and prevents them from reaching your
computer.

An

uninterruptible power supply

battery power to your computer during a power
failure. Although you cannot run your computer for
an extended period of time with a UPS, a UPS lets you
run your computer long enough to save your work and
shut down your computer normally.

surge protector

(UPS) supplies

, which absorbs

Connecting to a broadband modem or network

Important

Your computer has a built-in Ethernet (network) jack.

You can connect your computer to a broadband (cable
or DSL) modem or to a wired Ethernet network.

10

www.gateway.com

To connect to a broadband modem or to an Ethernet

network:

1 Insert one end of the network cable into the

network jack on the back of your computer.

2 Insert the other end of the network cable into a

cable modem, DSL modem, or network jack.

Connecting a dial-up modem

Warning

To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

Your computer may have a 56K modem that you can
use with a standard telephone line to connect to the
Internet or to fax documents.

To connect the modem:

1 Insert one end of the modem cable into the

modem jack on the modem at the back of
your computer.

2 Insert the other end of the modem cable into a

telephone wall jack. (The modem will not work
with digital or PBX telephone lines.)

3 If you want, connect a telephone to the PHONE

jack on the modem at the back of your computer.

Using the World Wide Web

The World Wide Web is a multimedia window
to the Internet that gives you access to millions
of information sources.

Information on the Web comes to you on

pages

, which are electronic documents that
you view using a Web page display program
called a
commercially available Web browsers, like
Microsoft Internet Explorer or Netscape
Navigator.

browser

. You can use any of the

Web

11

CHAPTER 2: Setting Up and Getting Started

Web pages can contain text, animations,
music, and other multimedia features. A group
of related Web pages is called a
can access Web sites to shop, track
investments, read the news, download
programs, and much more.

You can explore a Web site or visit other Web
sites by clicking areas on a Web page called

links

or

hyperlinks

underlined text, a picture, or an animated
image. You can identify a link by moving the
mouse pointer over it. If the pointer changes
to a hand, the item is a link.

To learn more about using the Web browser
features, click Help in the menu bar.

. A link may be colored or

Connecting to a Web site

After you set up an account with an Internet
service provider (ISP), you can access the many
information sources on the World Wide Web.

To connect to a Web site:

1 Connect to your Internet account.
2 Depending on the method you use to connect to

your Internet account, you may need to start
your Web browser. Click (Start), then click
Internet. Your default Web browser opens
showing an opening page or welcome screen.

3 To go to a different Web site, type the

(called a
in the browser address bar (for example
www.gateway.com), then click GO on the
browser address bar.

URL

for “Universal Resource Locator”)

Web site

address

. You

12

- OR ­On the current Web page, click a link to

a Web site.

www.gateway.com

Help

For more information about connecting to a Web site,
click Start, then click Help and Support. Type connecting to
a Web site in the Search Help box, then press E

The Web browser locates the server
computer on the Internet,
(transfers) data to your computer, and
displays the page on the site that you
requested.

Sometimes Web pages display slowly. The
speed that a Web page displays on your screen
depends on the complexity of the Web page
and other Internet conditions. Additionally,
the speed of your connection will determine
how fast Web pages display.

Downloading files

Caution

To protect your computer against viruses, make sure that

you scan the files you download.

NTER.

downloads

Downloading

is the process of transferring
files from a computer on the Internet to your
computer.

To download files or programs from a Web

site:

1 Connect to your Internet account.
2 In the address bar, type the address of the Web

site that contains the file or program you want
to download, then press E

NTER.

- OR ­Click a link on a Web page to navigate

to the Web site containing the file that
you want to download.

13

CHAPTER 2: Setting Up and Getting Started

3 Create or locate the folder where you want to

store the file on your computer. For more
information, see “Working with files and
folders” on page 10.

4 Click the link on the Web page for the file that

you want to download.

5 Follow the on-screen instructions for saving the

file in the folder that you want. A copy of the
file is downloaded to your computer. The time
that it takes to transfer the file to your computer

depends on file size and Internet conditions.
6 Open the folder that you created.
7 Install or view the downloaded file by

double-clicking it. If applicable, follow the

instructions provided on the Web site to run or

install the program.

Help

For more information about downloading files, click Start,
then click Help and Support. Type the downloading files in the
Search Help box, then click E

NTER.

Ethernet networking

Wired Ethernet networking

An wired Ethernet network consists of two or
more computers connected together through
an Ethernet cable. This connection type is
commonly used in offices around the world
and can be used to build computer networks
in the home.

Ethernet, Fast Ethernet, or Gigabit Ethernet

Important

Check local code requirements before installing Ethernet cable
or other wiring in your home or office. Your municipality may
require you to obtain a permit and hire a licensed installer.

14

www.gateway.com

Ethernet is available at three different speeds.
Standard Ethernet runs at 10 Mbps, Fast
Ethernet runs at 100 Mbps, and Gigabit
Ethernet runs at 1000 Mbps. Most home
networks are built using Standard or Fast
Ethernet components. Business networks are
typically built using Fast or Gigabit Ethernet
components.

To create a wired Ethernet network, you or
your electrician must install special Ethernet
cables in your home or office.

Using a router

The most common way to set up a wired
Ethernet network is Dynamic Host Control
Protocol (DHCP) using a router. A DHCP
network configuration uses a router to
automatically assign IP addresses to each
computer or network device. For information
on setting up a router, see the router’s
documentation.

Example router-based Ethernet network
The following is an example of a wired

Ethernet network. The network is made up of
a router, a cable or DSL modem, your
computers, and cables connecting each of
these components. The router is the central
control point for the network.

Tip

To add the ability to access a wireless Ethernet network to your
wired Ethernet network, connect an access point to the router or use
a router that has a built-in access point.

15

Cable/DSL
modem

Router

CHAPTER 2: Setting Up and Getting Started

Attached to the router are all of your
computers or Ethernet-ready devices. Also
connected to the router is a cable or DSL
modem that provides access to the Internet.

16

Equipment you need for a router-based Ethernet network

Important

For best results, all Ethernet components should be either
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100),
or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of
components rated at different speeds will result in your network
running at the speed of the slowest rated component

For a wired Ethernet network you need:

.

www.gateway.com

• Two or more computers with Ethernet

jacks

• One router

• One broadband Internet connection

(optional)

• Ethernet cables connecting all of the

network equipment

When buying your router, be sure the model
includes everything your network needs,
including:

• Internet security features, such as a

firewall, to protect your network from
unwanted intruders

• 4-port switch to eliminate the need for

additional network hardware

• DHCP server/dynamic IP address

assignment to automatically configure
network and IP addresses

Setting up wired Ethernet network hardware

Making sure your broadband connection works

Important

If you do not have a broadband connection already installed,
make the necessary arrangements with your ISP. Be sure to find out
how soon after the installation the line will be activated.

Broadband Internet settings differ from ISP to ISP. Before you
begin setting up your network, you should contact your ISP for any
specific instructions they have for setting

Before you change anything about your home
setup, make sure that your broadband
connection is working correctly. To test the
connection, log onto the Internet using your
current setup. If the connection is not working,
contact your Internet service provider.

17

CHAPTER 2: Setting Up and Getting Started

Connecting network cables
We recommend using category 5, unshielded,

twisted-pair cable (approximately 1/4-inch
diameter with a thin outer-jacket, containing
eight color-coded wires), and equipment
compatible with this type of cable. This type of
cable is equipped with RJ-45 connectors (like
a large telephone jack connector, but with
eight pins) on each end.

Category 5 cables are available in two
different types; straight-through cables, used
to connect computers to a router, and
crossover cables, used to connect two
computers.

Setting up a network using a router
If you are setting up a network for more than

two computers and you will be connecting
your network to a high-speed Broadband
Internet connection (cable or DSL modem), we
recommend the use of a router. A router lets
you access the Internet connection from any
network computer. The router can assign IP
addresses to the computers on the network
and can provide firewall protection for your
network as well.

18

www.gateway.com

In addition to a router, you need a
straight-through cable for each computer you
want to connect to the network.

Cable/DSL
modem

Router

WAN port

To set up a network using a router:

1 Plug one end of the power adapter into the AC

connector on the router and the other end into

a grounded, 110V electrical outlet.
2 Turn on your computers.
3 Plug one end of a straight-through network

cable into any numbered port on the router

(except the WAN port). The WAN port is used to

connect the router to the DSL or cable modem

and is identified by a label or a switch. Plug the

other end of the cable into the network jack on

the computer. As each computer is connected to

the router, the corresponding green indicator

should light on the front of the router, indicating

a good connection.
4Repeat 3 for each computer on the network.
5 For an Internet connection, plug a

straight-through cable into the WAN port on the

router and the other end into the Ethernet jack

on the DSL or cable modem.

19

CHAPTER 2: Setting Up and Getting Started

Testing your network

Now that your home network is set up, log
onto one of your computers and access a
favorite Internet Web site.

If you are unable to connect to the Internet:

• Click Start, Control Panel, Network and

Internet, then the Network and Sharing
Center. Choose Diagnose and Repair on
the left of the window. Take any actions
suggested.

• If you are using a wired Ethernet

network, check all physical cable
connections

• Make sure that your router or access

point is plugged in and compare the
status lights on the front of the router or
access point with the patterns described
in the router or access point
documentation

• Temporarily turn off any firewall

software on your desktop computer

• Turn off all of the devices, then power

them back on

• Refer to your router’s or access point’s

troubleshooting information

• Contact your Internet service provider

Adding a printer to your network

Instead of plugging a printer into each of your
computers, you can add a printer to your
network. To add a printer to the network, do
one of the following:

• Connect your printer to your networked

computer, then share the printer.
Connect your printer to your router or
access point if the router or access point
includes a USB or parallel port. For more
information, see the instructions that
came with your router or access point.

• Use a printer that has built-in

networking.

• Use a print server.

20

www.gateway.com

Sharing resources

With a network, you can share your Internet
connection, drives, and printers.

Sharing drives and printers

With a network, you can
the computers connected to the network.

Important

To share a printer among the network computers, each
computer must have the shared printer’s drivers installed. Follow the
instructions included with your printer to install the printer drivers
on each computer.

After the printers on each network computer
are shared, you can access them as though they
were attached directly to your computer. Then
you can print documents on network printers

Sharing printers

To share printers:

1 Click Start, then click Control Panel. The

Panel

window opens.

2 Under Hardware and Sound, click Printer The

Printers

3 Right-click the name and icon of the printer you

want to share, then click Sharing on the menu.

4On the Sharing tab, click Share this printer, then

click OK.

window opens.

Using the network

share

printers among

Control

After the printers on each network computer
are shared, you can print documents on
network printers.

21

CHAPTER 2: Setting Up and Getting Started

Printing files across the network

Important

Before you can print a file across the network, you must
install the driver for the printer on the computer you are
sending the file from. You can obtain the printer driver and
installation instructions from the CD that shipped with your
printer or from the manufacturer’s Web site.

To print files across the network:

1 Open the file you want to print, then click Print.
2 Click the arrow button to open the printer name

list, then click the network printer.

3 Click Print.

Using the media card reader

You can use the media card reader to transfer pictures
from a digital camera to your computer. You can also
use the media card reader to transfer data between
your computer and a device that uses memory cards,
such as a PDA, MP3 player, or cellular telephone.

Memory card types

The media card reader supports several memory card
types. To determine which types are supported by your
card reader and the slots to use for each type of card,
examine the face plate of the media card reader. Each
slot is assigned a different drive letter (for example,
the E: and F: drives) so data can be transferred from
one memory card type to another.

22

www.gateway.com

Using a memory card

Caution

Before inserting a memory card into a slot, make sure that the

slot is empty, or you could damage the card reader.

To insert a memory card:

1 Insert the memory card into the appropriate

memory card slot.

2 To access a file on the memory card, click

(Start), then click Computer. Double-click the
drive letter (for example, the
double-click the file name.

To remove a memory card:

• Make sure that the card is not being read from

or written to, then pull the memory card out of
the slot.

Important

Do not use the remove hardware icon in the taskbar to
remove the memory card, or you will have to restart the
computer to re-enable the media card reader.

E: drive), then

23

CHAPTER 2: Setting Up and Getting Started

24

CHAPTER3

Maintaining Your

Computer

25

CHAPTER 3: Maintaining Your Computer

Setting up a maintenance schedule

Use the following table to set up a regular
maintenance schedule.

Maintenance task Weekly Monthly When

Check for viruses X X X

Run Windows Update X X

Manage hard drive
space

Clean up hard drives X X

Scan hard drive for
errors

Defragment hard drive X X

Back up files X X X

Clean computer case and
peripheral devices

X X

needed

X

X

Caring for your computer

To extend the life of your computer:

26

www.gateway.com

• Be careful not to bump or drop your computer,

and do not put any objects on top of it. The case,
although strong, is not made to support extra
weight.

• When transporting your computer, we

recommend that you put it in the original
packaging materials.

• Keep your computer away from magnetic fields.

Magnetic fields can erase data on hard drives.

• Never turn off your computer when the drive

indicator is on because data on the hard drive
could be lost or corrupted.

• Avoid subjecting your computer to extreme

temperature changes. The case can become
brittle and easy to break in cold temperatures
and can melt or warp in high temperatures.
Damage due to either extreme is not covered by
your warranty. As a general rule, your computer
is safest at temperatures that are comfortable for
you.

• Keep all liquids away from your computer. When

spilled onto computer components, almost any
liquid can result in expensive repairs that are not
covered under a standard warranty.

• Avoid dusty or dirty work environments. Dust

and dirt can clog the internal mechanisms and
can lead to permanent damage to the computer.

• Do not block the ventilation fan slots. If these

slots are blocked, your computer may overheat,
resulting in unexpected shutdown or permanent
damage to the computer.

• When storing your computer for an extended

period of time, unplug AC power.

27

CHAPTER 3: Maintaining Your Computer

Updating Windows

Windows Update helps you keep your computer
up-to-date. Use Windows Update to choose updates
for your computer’s operating system, software, and
hardware. New content is added to the site regularly,
so you can always get the most recent updates and
fixes to protect your computer and keep it running
smoothly. Windows Update scans your computer and
provides you with a tailored selection of updates that
apply only to the software and hardware on your
computer.

Help

For more information about Windows Update, click Start, then
click Help and Support. Type windows update in the Search Help
box, then press E

NTER.

28

CHAPTER4

Troubleshooting

29

CHAPTER 4: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these
safety guidelines:

Warning

To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:

• Power cords or plugs are damaged

• Liquid has been spilled into your computer

• Your computer was dropped

• The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.

Warning

Never open your computer case while your computer is turned
on and while the modem cable, network cable, and power cord are
connected.

Warning

Make sure that you are correctly grounded before accessing
internal components. For more information about preventing
damage from static electricity, see “Preventing static electricity
discharge” on page 44.

Try these steps first

If you have problems with your computer, try these
things first:

Warning

To avoid bodily injury, do not attempt to troubleshoot

your computer problem if:

• Power cords or plugs are damaged

• Liquid has been spilled into your computer

• Your computer was dropped

• The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.

30

www.gateway.com

• Check all cable connections, including power.

• If an error message appears on the screen, write

down the exact message. The message may help
Customer Care in diagnosing and fixing the
problem.

• If you added or removed peripheral devices,

review the installation procedures you
performed and make sure that you followed
each instruction.

• If an error occurs in a program, see the program’s

printed documentation or the online help.

Help

For more information about troubleshooting, click
Start, then click Help and Support. Type troubleshooting in
the Search Help box, then press E

Error messages

Error message Action

NTER.

“Insufficient disk
space”

“Data error” See “You get a “Data error”

“General failure
reading drive C”

“Operating
system not
found”

“Unable to locate
host”

“Download
Error”

See “You get an “Insufficient disk

space” error message” on page 43.

message” on page 44.

See “The hard drive cannot be

accessed, or you see a “General
failure reading drive C” error
message” on page 44.

See “You get an “Operating system

not found” error message” on
page 44.

See “You see an “Unable to locate

host” message and are unable to
browse the Internet” on page 33.

See “You get a “Download Error”

message when Media Center tries to
update the Program Guide” on
page 50.

31

CHAPTER 4: Troubleshooting

Error message Action

“Memory error” See “You see a “Memory error”

“Not enough
memory”

message” on page 46.

See “You see a “Not enough

memory” error message” on
page 46.

Internet and networking

Internet

If you do not find a solution to your problem in this
section, the issue may be networking related. See

“Networking” on page 37 for more information.

You cannot connect to the Internet

• If you are using a cable or DSL modem, make sure

that the modem cable is securely plugged into
the Ethernet network jack. See more
troubleshooting at “Modem (cable or DSL)” on

page 34.

- OR ­If you are using a dial-up modem, make sure that

the modem cable is plugged into the modem jack
and not the Ethernet network jack. See more
troubleshooting at “Modem (dial-up)” on

page 34.

• Make sure that your account with your Internet

service provider (ISP) is set up correctly. For help,
contact your ISP technical support.

• Your ISP may be having connection problems.

Contact your ISP technical support to determine
whether the Internet outage is widespread (a
problem they are trying to solve).

Help

For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type
troubleshooting connections in the Search Help box, then

NTER.

press E

32

www.gateway.com

You see an “Unable to locate host” message and are unable to browse the Internet

• You may have typed the URL (Web address)

incorrectly. Check the URL, then enter it again,
or try a different URL.

• Your Web browser may be experiencing

problems. Close your Web browser, then restart
it. If that does not allow you to connect, restart
your computer.

• The problem may be with your network, not the

Internet itself. Check your network cables and
network devices (such as switches, routers, and
hubs).

• Your ISP may be having connection problems.

Contact your ISP technical support to determine
whether the Internet outage is widespread (a
problem they are trying to solve).

People are sending you e-mails, but you have not received them

• Click the Receive or Send and Receive button in

your e-mail program. This checks your mail server
for incoming e-mail.

• Make sure that your account with your Internet

service provider (ISP) is set up correctly. Contact
your ISP for technical support.

E-mails you send are returned as undeliverable

• Check the spelling of the e-mail address you are

sending e-mail to. A valid e-mail address consists
of a user name, the @ symbol, and the Internet

domain name

provider (ISP) or company that “hosts” that user.
E-mail addresses never contain spaces and are
not case-sensitive.

of the Internet service

• If possible, contact the intended recipient by

using another method, then ask them to verify
their e-mail address.

33

CHAPTER 4: Troubleshooting

Modem (cable or DSL)

My computer cannot connect to the Internet.

• Make sure that your modem is connected to the

network jack.

• See the documentation that came with your

modem for additional troubleshooting
information.

• Contact your modem manufacturer for technical

support.

Modem (dial-up)

See also “Internet and networking” on page 32.

Your modem does not dial or does not connect

• Make sure that the modem cable is plugged into

the modem jack and not the Ethernet or the
PHONE network jack.

• Make sure that your computer is connected to

the telephone line and the telephone line has a
dial tone.

• Remove any line splitters or surge protectors

from your telephone line, then check for a dial
tone by plugging a working telephone into the
telephone wall jack.

• Make sure that call waiting is disabled before

using the modem. Contact your telephone
service provider to get the correct code to
temporarily disable the service.

• Make sure that the modem dialing properties are

set correctly.

34

To check the dialing properties:

1 Click (Start), type modem, then press E
2 If the

3 Click the Dialing Rules tab, click the location

4 Make sure that all settings are correct.

Location Information

enter the information for your area, then click
OK.

from which you are dialing, then click Edit.

dialog box opens,

NTER.

www.gateway.com

Help

For more information about dialing properties, click
Start, then click Help and Support. Type dialing in the Search
Help box, then press E

NTER.

• Check for line noise (scratchy, crackling, or

popping sounds), which is a common problem
that can cause the modem to connect at a slower
rate, interrupt downloads, or even disconnect.
You can also call your telephone service and have
the telephone line checked for noise or low line
levels.

• Try another telephone line (either a different

telephone number in your house or a telephone
line at a different location). If you can connect
on this line, call your telephone service.

You cannot connect to the Internet

• The ISP may be having technical difficulties.

Contact your ISP for technical support.

• Review the troubleshooting information under

“Internet and networking” on page 32.

Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer

rates over public telephone lines to 53K. Other factors,
such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed
even further.

The modem is not recognized by your computer

• Use the modem cable that came with your

computer. Some telephone cables do not meet
required cable standards and may cause
problems with the modem connection.

• Restart your computer.

• Run Windows modem diagnostics.

To run modem diagnostics:

1 Click (Start), type modem, then press E
2 Click the Modems tab, then click Properties.

NTER.

35

CHAPTER 4: Troubleshooting

3 Click the Diagnostics tab, then click Query

Modem. If information about the modem
appears, the modem passed diagnostics. If no
modem information is available, a white
screen appears with no data, or if you get an
error such as

has failed to respond

port already open

, the modem did not pass

or

the modem

diagnostics.

Help

For more information about modem troubleshooting,
click Start, then click Help and Support. Type modem
troubleshooting in the Search Help box, then press E

The modem is noisy when it dials and connects

To turn down the modem volume:

1 Click (Start), type modem, then press E
2 Click the Modems tab, then click Properties.
3 Click the Modem tab, then adjust the Speaker

volume control.

4 Click OK twice to close the dialog boxes.

NTER.

NTER.

36

Networking

You cannot see the other computers on your network

• If a network cable is connected to your computer,

make sure that the other end is plugged into a
network router, switch, hub, or other network
device.

• Make sure that the other computers are turned

on.

• If you are using a router, make sure that it is

turned on. Most routers have lights that indicate
they are working. For more information, see your
router’s documentation.

• If you are using a router, restart it by unplugging

it from power for five seconds.

• Make sure that all computers on your network

have the same workgroup name and Subnet
Mask.

• If you assigned IP addresses to the computers,

make sure that all computers have different IP
addresses. For home networks, IP addresses
should be 192.168.
assign between 0 and 254. The first
the same for all computers on your network, and
the second
computers on your network.

www.gateway.com

N.N

where N is a number you

N

should be different for all

N

should be

Your wired network is running slower than you expect

• If your network is running slower than you

expect, check the speed of each component. For
best results, all components should be standard
Ethernet (10 Mbps), Fast Ethernet (100 Mbps), or
Gigabit Ethernet (1000 Mbps). Components
comprising a mixture of those speeds will result
in your network running at the speed of the
slowest component.

• For more troubleshooting help, see the

documentation for your network components.

Help

For more information about network troubleshooting, click
Start, then click Help and Support. Type network troubleshooting
in the Search Help box, then press E

NTER.

37

Power

Your computer will not turn on

• Make sure that the power cord is connected to

• Test the outlet by plugging in a working device,

• Make sure that the power cord is free from cuts

Display

The screen resolution is not correct

• Change the screen resolution in Windows. The

• Make sure that the computer is not in Standby

• Make sure that the monitor is connected to a

• Adjust the monitor’s brightness and contrast

• Check the video cable for bent or damaged pins.

• Connect a display that you know works (such as

CHAPTER 4: Troubleshooting

an AC power source and to your computer, and
that your computer is turned on. If your power
cables are connected to a power strip, make sure
it is turned on.

such as a lamp.

or damage, and replace any damaged cables.

computer is on, but there is no picture

(power-saving) mode.

power outlet and to a video port on your
computer, then make sure that the monitor is
turned on. If the monitor is on, its power LED
should be on.

controls. For more information, see the monitor’s
documentation.

a monitor from another computer) to your
computer. If the display still works, the original
monitor is faulty. If the display does not
either the computer’s video card (if installed) is
faulty or the on-board video is faulty.

work,

38

The color is not uniform

• Make sure that the display warms up for at least

30 minutes before making a final judgment
about color uniformity.

The text on the display is dim or difficult to read

• Adjust the brightness and contrast controls.

• Change the display settings.

• For more information about display types, see

your display and video card documentation.

Help

For more information about changing the screen resolution,
click Start, then click Help and Support. Type screen resolution in
the Search Help box, then press E

Printing

The printer will not turn on

• Make sure that the power cable is plugged into

an AC power source.

www.gateway.com

NTER.

The printer is on but will not print

• Make sure that the Print to file box is not checked

in the

Print

dialog box.

• If the printer you want to print to is not the

default printer, make sure that you have selected
it in the printer setup.

To set a default printer:

1 Click (Start), type printer, then press E

Control Panel

printers.

2 Right-click the printer you want to be the

default printer, then click Set as Default
Printer.

opens and lists available

NTER.

39

CHAPTER 4: Troubleshooting

• Reinstall the printer driver. See your printer’s

user guide for instructions.

• Wait until files have been printed before sending

additional files to the printer.

• If you print large files or many files at one time,

you may want to add additional memory to the
printer. See the printer documentation for
instructions on adding additional memory.

• Contact your printer manufacturer’s technical

support.

Help

For more information about printer troubleshooting, click
Start, then click Help and Support. Type printer troubleshooter in
the Search Help box, then press E

Optical discs

Optical discs include CDs, DVDs, and Blu-ray discs.

The computer does not recognize a disc or the disc drive

• Make sure that the disc label is facing up, and

make sure that the disc is clean and free from
large scratches.

• Update the device driver.

• Your computer may be experiencing some

temporary memory problems. Restart your
computer.

NTER.

40

An audio disc does not produce sound

• Make sure that the Windows volume controls are

turned up (and mute is turned off) and that any
attached speakers are turned on and connected
correctly.

• Make sure that the disc is label side up, and make

sure that the disc is clean and free from large
scratches.

A movie disc will not play

• Make sure that the disc is label side up, and make

sure that the disc is clean and free from large
scratches.

www.gateway.com

• The regional code of the movie disc may not

match your drive’s regional code. Play only discs
with a regional code for your region. The DVD
regional code for the United States and Canada
is 1, and the regional code for Mexico is 4. The
Blu-ray regional code for North and South
America is A, although many (if not most) Blu-ray
movies are region-free.

• Update the device driver. For instructions, see

“Checking for device problems” on page 50.

• Your computer may be experiencing some

temporary memory problems. Restart your
computer.

Memory card reader

Drive letters for the memory card slots do not appear in the Computer window

• The memory card reader may have been

temporarily uninstalled using the Remove
Hardware icon in the system tray. Restart your
computer, and it will recognize the card reader
again.

Mouse

The mouse does not work

• Make sure that the mouse cable is plugged in

• Restart your computer.

• Try a mouse you know is working to make sure

correctly.

that the mouse port works.

41

CHAPTER 4: Troubleshooting

The mouse works erratically

• Clean the mouse by wiping the bottom with a

clean, damp cloth. Make sure that the optical
sensor is clean and free of debris.

• You may be using the mouse on a transparent,

reflective, metallic, or glossy surface. Your mouse
uses optical sensors that do not work correctly on
these surfaces. Use a mouse pad or a surface with
a non-glossy texture, such as fabric.

• The mouse pad may have a printed or fabric

pattern on it that interferes with your mouse.
Use a different mouse pad.

Keyboard

The keyboard does not work

• Make sure that the keyboard cable is plugged in

correctly.

• Clean the keyboard by using an aerosol can of air

with a narrow, straw-like extension to remove
dust and lint trapped under the keys.

• Try a keyboard that you know works to make

sure that the keyboard port works.

42

Liquid spilled in the keyboard

• Turn off your computer and unplug the

keyboard. Wipe off the keyboard, turn the
keyboard upside down to drain any remaining
liquid, then blow the inside dry with a can of
compressed air. Let the keyboard dry for several
hours before using it again. If the keyboard does
not work after it dries, you may need to
replace it.

Files

www.gateway.com

You get an “Insufficient disk space” error message

• Delete unnecessary files from the hard drive

using Disk Cleanup.

Help

For more information about file management, click
Start, then click Help and Support. Type file management in
the Search Help box, then press E

NTER.

• Empty the Recycle Bin by right-clicking the

Recycle Bin icon, then clicking Empty Recycle Bin.

Caution

All deleted files will be lost when you empty the Recycle
Bin.

• Save your files to another drive. If the hard drive

is full, copy any files not regularly used to backup
media, then delete them from the hard drive.

A file was accidentally deleted

• If a file was deleted while holding down the SHIFT

key, or if the Recycle Bin has been emptied since
the file was deleted, the file cannot be restored.

To restore deleted files:

1 Double-click the Recycle Bin icon.
2 Right-click the file you want to restore, then

click Restore. The file is restored to the place
where it was originally deleted from.

Help

For more information about restoring deleted files,
click Start, then click Help and Support. Type System Restore
in the Search Help box, then press E

NTER.

43

CHAPTER 4: Troubleshooting

You get a “Data error” message

• This may be the result of a defective area on the

hard drive. To fix hard drive problems, run the
error checking program. For instructions on
fixing hard drive problems, see “Checking the

hard drive for errors” on page 44.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

• If your computer has been subjected to static

electricity or physical shock, you may need to
reinstall the operating system. See “Recovering

your system” on page 51.

You get an “Operating system not found” error message

• Your computer is unable to detect the hard drive.

Check cable connections. For instructions on
opening your computer case, see “Opening the
case” on page 45.

• A USB flash drive or a USB portable music player

is connected to one of your computer’s USB
ports. Unplug the USB device, then restart your
computer.

• Your hard drive has no operating system installed

on it, or the operating system files cannot be
recognized because they have become corrupted
or erased. See “Recovering your system” on

page 51.

44

You need to restore your computer to a working condition

• See “Recovering your system” on page 51.

Checking the hard drive for errors
Use Error-checking if you encounter hard drive

problems. Error-checking examines the hard drive for
file and folder problems, then corrects the data
problems that it finds.

www.gateway.com

To check the hard drive for errors:

1 Click (Start) then click Computer. The

Computer

window opens.

2 Right-click the drive that you want to check for

errors, click Properties, then click the Tools tab.

3 Click Check Now, then click Start. Your drive is

checked for errors. This process may take several
minutes.

Important

Error checking cannot scan a drive while the drive is
being used. If you try to check your hard drive for errors, you
see a prompt asking you if you want to scan the hard drive
later (the next time you restart your computer). If you see this
prompt, click Schedule disc check.

After Windows has finished checking the drive
for errors, it provides a summary of the problems
that it found.

4 Correct any problems that are found by

following the on-screen instructions.

5 Click OK.

Help

For more information about checking the hard drive for
errors, click Start, then click Help and Support. Type checking
for disk errors in the Search Help box, then press E

NTER.

45

Memory

Help

For more information about troubleshooting memory errors,
click Start, then click Help and Support. Type memory error in the
Search Help box, then press E

You see a “Memory error” message

• Run the Memory Diagnostic Tool. Click (Start),

type Memory Diagnostic Tool, then press E
Click Restart now and check for problems. Your
computer restarts and runs the memory
diagnostics.

You see a “Not enough memory” error message

• Close all programs, then restart your computer.

• If you continue to receive this error message,

consider adding more memory to your computer.

Audio

CHAPTER 4: Troubleshooting

NTER.

NTER.

46

You are not getting sound from the speakers

• Make sure that the volume controls are turned

up and not muted.

• If you are using external speakers:

• Make sure that the speakers are turned on,

and check the speaker connections. See your
speakers’ user guide for more
troubleshooting tips.

• Make sure that your computer’s universal

audio jacks are configured correctly.

• If you are trying to play an audio disc, see

“Optical discs” on page 40.

Help

For more information about sound troubleshooting, click
Start, then click Help and Support. Type sound troubleshooter in the
Search Help box, then press E

NTER.

www.gateway.com

Passwords

Your computer does not accept your password

• Windows passwords are case-sensitive. Make

sure that CAPS LOCK is turned off, then retype the
password.

Expansion cards

The computer does not recognize an expansion card

• Restart your computer.

• Make sure that you have installed the required

software. For more information, see your
expansion card’s documentation.

• Remove the card from your computer’s

expansion slot, then reinstall the card.

47

CHAPTER 4: Troubleshooting

Media Center

This section only covers problems relating to Media
Center mode. Media Center mode is available only on
Windows Vista Home Premium and Ultimate versions.

Help

For more information about Windows Media Center, click
Start, then click Help and Support. Type Media Center in the Search
Help box, then press E

The Media Center video display looks bad on your TV
Many factors can significantly affect the video quality:

• Cable connections—Loose cables can lower video

quality. Check all cable connections.

• Display type—The Media Center is best viewed

on computer displays. Other types of display
devices, including TVs, may provide lower quality
video.

• Type of connection used—The connection type

has an affect on the video quality. Your
computer has one or more video outputs. Use the
highest quality output your TV and computer
supports:

• A/V cables (basic)

• S-Video (fair, but not optimized for computer

video display)

• VGA (good)

• DVI/HDMI (best)

NTER.

48

www.gateway.com

• Quality of video cables—Poor quality video

cables can cause problems. Gateway
recommends using high-quality video cables.

• Screen resolution—Many TVs cannot display the

high resolution that your computer’s video signal
uses, and may shift, scramble, or scroll the
picture. For a better picture on a TV display, you
may need to lower the computer’s screen
resolution to 800 × 600 or 640 × 480.

• Age of the TV—Newer TVs usually have more

advanced features, produce a better quality
picture, and support higher screen resolutions.

• Type of TV

• CRT TVs may have a slight flicker.

• Plasma TVs may experience image burn-in

after extended use.

• LCD TVs use the same technology as your

computer’s flat panel display.

You want to change monitor settings to get better TV or DVD image quality

• Adjust the display device brightness, contrast,

hue, and saturation. For more information, see
the display’s user guide.

You need to burn programs that were recorded with your computer to a DVD using Media Center

• Media Center saves recorded programs in the

DVR-MS format. You can burn a DVR-MS file to
a DVD with DVD recording (burning) software
and with Media Center itself. For more
information, see the Media Center online help.

You want to play recorded programs on other computers

• A DVR-MS file recorded to DVD can be replayed

on another computer running Media Center or
on any computer that has a DVD player and DVD
decoder software (such as WinDVD). The
non-Media Center computer must also have at
least Windows XP with Service Pack (SP) 1 or 2,
Windows Media Player 9 or later, and the
Windows patch Q810243 Update.

49

CHAPTER 4: Troubleshooting

You get a “Download Error” message when Media Center tries to update the Program Guide

• You must be connected to the Internet to update

the Program Guide. Make sure that your
computer is connected to the Internet. For
information about manually updating the
Program Guide, see the Media Center online
help.

Checking for device problems

Faulty devices or corrupt device drivers can cause a
variety of problems on your computer. Checking the
condition of system devices and the status of their
drivers can help pinpoint the problem.

To check for device problems:

1 Click (Start), type device manager, then press

E

NTER.

Device Manager

2 Examine the list of computer device types. A

device type with problems have a yellow triangle
or red octogon indicating a problem or a failed
condition.

3 Click the + symbol to the left of the device type

to expand the list of devices. The faulty device is
marked with a yellow (problems) or red (failed)
icon.

4 To update the device driver (a common solution

to many device problems), right-click the device,
click Update Driver Software, then click Search
automatically for updated driver software and
follow the on-screen prompts.

- OR ­To check for specific problems, right-click the

device, then click Properties and examine the
information within each of the tabs. Write down
this information for future reference and
troubleshooting. It may also be useful
information to have available if you call
Customer Care.

opens.

50

www.gateway.com

Recovering your system

You can solve most computer problems by following
the information in “Try these steps first” on page 30
or in the technical support pages at

www.gateway.com

reinstalling some or all of the computer’s software
(also called
Gateway provides everything you need to recover your
system under most conditions.

Caution

To prepare your computer for additional system recovery
options, you should create a set of recovery discs as soon as possible.
Recovery discs take some time to create, but for long-term reliability,
the effort is worth it. For instructions, see “Creating recovery discs”

on page 51.

recovering

Creating recovery discs

If your computer experiences problems that are not
recoverable by other methods, you may need to
reinstall the Windows operating system and
factory-loaded software and drivers. To reinstall using
discs, you must create the set of recovery discs
beforehand.

To create recovery discs:

1 Click (Start), All Programs, Gateway, then click

Gateway Recovery Management.

Recovery Management

. Problem solving may also involve

or

restoring

your system).

Gateway

opens.

2 To create recovery discs for the hard drive’s entire

original contents, including Windows Vista and
all factory-loaded software and drivers, click
Create factory default disc.

- OR ­To create recovery discs for only the

factory-loaded software and drivers, click Create
driver and application backup disc.

Important

We recommend that you create each type of recovery

disc as soon as possible.

51

CHAPTER 4: Troubleshooting

The

Create Backup Disc

This dialog box tells you the number of blank,
recordable discs you will need to complete the
recovery discs. Make sure that you have the
required number of identical, blank discs ready
before continuing.

3 Insert a blank disc into the drive indicated in the

Burn to list, then click Next. The first disc begins
recording, and you can watch its progress on the
screen.

When the disc finishes recording, the drive ejects
it.

4 Remove the disc from the drive and mark it with

a permanent marker.

Important

Write a unique, descriptive label on each disc, such as
“Windows Recovery Disc 1 of 2.” or “Apps/Drivers Recovery
disc.”

5 If multiple discs are required, insert a new disc

when prompted, then click OK. Continue
recording discs until the process is complete.

dialog box opens.

Recovering pre-installed software and drivers

As a troubleshooting step, you may need to reinstall
the software and device drivers that came pre-installed
on your computer from the factory. You can recover
using either your hard drive or the backup discs you
have created.

• New software—If you need to recover software

that did
computer, you need to follow that software’s
installation instructions.

not

come pre-installed on your

• New device drivers—If you need to recover

device drivers that did
your computer, follow the instructions for
updating drivers in “Checking for device

problems” on page 50.

not

come pre-installed on

52

www.gateway.com

To recover your pre-installed software and drivers:

1 Click (Start), All Programs, Gateway, then click

Gateway Recovery Management.

Recovery Management

- OR ­If you are recovering from your driver and

application recovery disc, insert it into the disc
drive, then go to Step 3 after the

Application Recovery

2 Click the Restore tab, then click Reinstall

applications/drivers. The

Recovery

3 Click Contents. A list of software and device

drivers opens.

4 Click the install icon for the item you want

to install, then follow the on-screen prompts to
complete the installation. Repeat this step for
each item you want to reinstall.

main menu opens.

opens.

main menu opens.

Gateway Application

Gateway

Gateway

Returning to a previous system condition

Microsoft System Restore periodically takes
“snapshots” of your system settings and saves them as

restore points

software problems, you can return to one of these
restore points to get your system running again.

Windows automatically creates an additional restore
point each day, and also each time you install software
or device drivers.

Help

For more information about using Microsoft System Restore,
click Start, then click Help and Support. Type windows system
restore in the Search Help box, then press E

To return to a restore point:

1 Click (Start), Control Panel, System and

Maintenance, then click Backup and Restore
Center. The

2 On the left side of the window, click Repair

Windows using System Restore, then click Next.
The

. In most cases of hard-to-resolve

NTER.

Backup and Restore Center

Choose a restore point

dialog box opens.

opens.

53

CHAPTER 4: Troubleshooting

3 Click the restore point you want, click Next, then

click Finish. A confirmation message box appears.

4 Click Yes. Your system is restored using the

restore point you specified. This process may take
several minutes, and may restart your computer.

Returning your system to its factory condition

In case your computer experiences problems that are
not recoverable by other methods, you may need to
reinstall everything to return your system to its factory
condition. You can reinstall using either your hard
drive or the recovery discs you have created.

Caution

This complete recovery deletes everything on your hard drive,
then reinstalls Windows and all software and drivers that were
pre-installed on your system. If you can access important files on
your hard drive, back them up now.

• If you can still run Windows Vista, see

“Recovering from within Windows Vista” on
page 54.

• If you cannot run Windows Vista and your

original hard drive is still working, see

“Recovering from the hard drive during startup”
on page 55.

• If you cannot run Windows Vista and your

original hard drive has been completely
re-formatted or you have installed a replacement
hard drive, see “Recovering from your recovery

discs” on page 56.

54

Recovering from within Windows Vista

To reinstall Windows Vista and all pre-installed software and drivers:

1 Click (Start), All Programs, Gateway, then click

Gateway Recovery Management.

Recovery Management

2 Click the Restore tab, then click Restore system

to factory default. The
dialog box opens.

opens.

Confirm Restoration

Gateway

www.gateway.com

3 Click Yes, then click Start. A dialog box displays

information about the hard drive that the
operating system will be recovered to.

Caution

Continuing the process will erase all files on your hard

drive.

4 Click OK. The recovery process begins by

restarting your computer, then continues by
copying files to your hard drive. This process may
take a while, but a

Management

When the recovery has finished, a dialog box

prompts you to restart your computer.
5 Click OK. Your computer restarts.
6 Follow the on-screen prompts for first-time

system setup.

screen shows you its progress.

Gateway Recovery

Recovering from the hard drive during startup

To reinstall Windows Vista and all pre-installed

software and drivers:

1 Turn on your computer, then press F

during startup.

opens.
2 Click Restore system from factory default.

Gateway Recovery Management

N+ALT+F10

Caution

Continuing the process will erase all files on your hard

drive.

3 Click Next to continue. Your hard drive’s original,

factory-loaded contents are recovered. This

process will take several minutes.

55

CHAPTER 4: Troubleshooting

Recovering from your recovery discs

To reinstall Windows Vista and all pre-installed software and drivers:

1 Turn on your computer, insert the first system

recovery disc into your optical disc drive, then
restart your computer.

Caution

Continuing the process will erase all files on your hard

drive.

2 During startup, pr

The boot menu is where you can select which
device to start from, such as the hard drive or an
optical disc.

3 Use your arrow keys to select CD

press E
disc you inserted.

4 Insert the second recovery disc when prompted,

then follow the on-screen prompts to complete
the recovery.

NTER. Windows installs from the recovery

ess Fn+F12 to open the boot menu.

/DVD, then

Creating Labelflash Disc Labels

What is Labelflash?

With Labelflash, you no longer need to print
separate disc labels. Labelflash™ is a
technology for creating a “label” image on the
top surface of an optical disc. Because the
image is part of the disc, it will never peel off.
You can make this type of label by using your
Labelflash optical disc drive to burn an image
onto a Labelflash disc.

Creating disc labels with LabelPrint

CyberLink LabelPrint is software that lets you
burn label images onto Labelflash discs, as well
as print conventional disc labels.

56

www.gateway.com

To create a Labelflash label:

1 Insert an unlabeled Labelflash disc into

your recordable disc drive, label side

down

. Although usually you will have
already recorded files to the disc, it is not
necessary to do that step first.

To determine whether the recordable
disc is Labelflash compatible, see the disc
package’s description.

2 Click (Start), All Programs, CyberLink

LabelPrint, then click LabelPrint. The
LabelPrint program starts.

3 Click LabelFlash, then click the green

arrow (in the lower-right corner) to
continue. The

information

Edit titles and other

screen opens.

57

CHAPTER 4: Troubleshooting

4 Enter the information you want printed

on the disc into the fields, such as Disc
Title, Author, and the track’s Title.

5 Click the green arrow pointing to the

right to continue, or click the green
arrow pointing to the left to return to
the previous screen. If you click the right
arrow, the

background

Select the label’s layout and

screen opens.

58

www.gateway.com

• To change the font of the text that

will be printed on the disc,
double-click the box’s dotted outline,
then specify the font attributes and
click OK.

• To change the general layout style,

click Select in the Layout Style box.

59

CHAPTER 4: Troubleshooting

• To change the background, click

Select in the Background Image box.
You can use images included with the
software, or you can use your own
photos or artwork by clicking Browse.

Valid image formats are:

• JPG/JPEG

• TIF/TIFF

• BMP

• GIF

6 Click green arrow pointing to the right to

continue. The

Labelflash disc

you a preview of your disc label.

Begin labelling your

screen opens and shows

60

www.gateway.com

7 Click the gold CD button to continue. A

message box tells you to insert an
unlabeled Labelflash disc.

8 Make sure that an unlabeled Labelflash

disc is in the Labelflash drive, label side

down

, then click Next. The Labelflash
Wizard’s settings screen opens.

Tip

The label side of most discs is the least “shiny” side.

9 Click Preview to see how the disc will look

when printed. The
opens.

10 Click Close.
11 Click Next to start the printing process.

Preview

window

61

CHAPTER 4: Troubleshooting

12 When the printing of the label image is

finished, the drive tray opens and the

LabelFlash Wizard

message “Burning completed.”

13 Click Close.

window displays the

62

APPENDIX A

Regulations and safety notices

63

APPENDIX A: Regulations and safety notices

FCC notice

This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio or television
reception, which can be determined by turning the device off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the device into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to
maintain compliance with FCC regulations.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to
comply with the Class B limits may be attached to this equipment. Operation with
non-certified peripherals is likely to result in interference to radio and TV
reception.

Caution

Changes or modifications not expressly approved by the manufacturer could void
the user's authority, which is granted by the Federal Communications Commission,
to operate this computer.

Operation conditions

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.

Notice: Canadian users

This Class B digital apparatus complies with Canadian ICES-003.

64

www.gateway.com

Remarque à l'intention des utilisateurs canadiens

Cet appareil numérique de la classe B est conforme a la norme NMB-003 du
Canada.

Declaration of Conformity for EU countries

Hereby, Gateway, declares that this PC series is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.

Compliant with Russian regulatory certification

Modem notices

Notice for USA

This equipment complies with Part 68 of the FCC rules. Located on the modem is a
label that contains, among other information, the FCC Registration Number and
Ringer Equivalence Number (REN) for this equipment. Upon request, you must
provide this information to your telephone company.

If your telephone equipment causes harm to the telephone network, the
telephone company may discontinue your service temporarily. If possible, they will
notify you in advance. But, if advance notice is not practical, you will be notified as
soon as possible. You will also be informed of your right to file a complaint with
the FCC.

Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an opportunity
to maintain uninterrupted telephone service.

If this equipment should fail to operate properly, disconnect the equipment from
the phone line to determine if it is causing the problem. If the problem is with the
equipment, discontinue use and contact your dealer or vendor.

Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL
Listed or CSA Certified Telecommunication Line Cord.

TBR 21

This equipment has been approved [Council Decision 98/482/EC - "TBR 21"] for
single terminal connection to the Public Switched Telephone Network (PSTN).
However, due to differences between the individual PSTNs provided in different
countries, the approval does not, of itself, give an unconditional assurance of
successful operation on every PSTN termination point. In the event of problems,
you should contact your equipment supplier in the first instance.

65

APPENDIX A: Regulations and safety notices

List of applicable countries

EU member states as of May 2004 are: Belgium, Denmark, Germany, Greece,
Spain, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal,
Finland, Sweden, United Kingdom Estonia, Latvia, Lithuania, Poland, Hungary,
Czech Republic, Slovak Republic, Slovenia, Cyprus and Malta. Usage allowed in the
countries of European Union, as well as Norway, Switzerland, Iceland and
Liechtenstein. This device must be used in strict accordance with the regulations
and constraints in the country of use. For further information, please contact local
office in the country of use.

Notice for Australia

For safety reasons, only connect headsets with a telecommunications compliance
label. This includes customer equipment previously labelled permitted or certified.

Notice for New Zealand

1 The grant of a Telepermit for any item of terminal equipment indicates only

that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item
of Telepermitted equipment of a different make or model, nor does it imply
that any product is compatible with all of Telecom's network services.

2 This equipment is not capable, under all operating conditions, of correct

operation at the higher speeds for which it is designed. Telecom will accept
no responsibility should difficulties arise in such circumstances.

3 Some parameters required for compliance with Telecom's Telepermit

requirements are dependent on the equipment (PC) associated with this
device. The associated equipment shall be set to operate within the following
limits for compliance with Telecom's Specifications:

a There shall be no more than 10 call attempts to the same number within

any 30 minute period for any single manual call initiation, and

b The equipment shall go on-hook for a period of not less than 30 seconds

between the end of one attempt and the beginning of the next call
attempt.

4 Some parameters required for compliance with Telecom's Telepermit

requirements are dependent on the equipment (PC) associated with this
device. In order to operate within the limits for compliance with Telecom's
specifications, the associated equipment shall be set to ensure that automatic
calls to different numbers are spaced such that there is not less than 5
seconds between the end of one call attempt and the beginning
of another.

5 This equipment shall not be set up to make automatic calls to Telecom's 111

Emergency Service.

6 This device is equipped with pulse dialing while the Telecom standard is

DTMF tone dialing. There is no guarantee that Telecom lines will always
continue to support pulse dialing.

66

www.gateway.com

7 Use of pulse dialing, when this equipment is connected to the same line as

other equipment, may give rise to bell tinkle or noise and may also cause a
false answer condition. Should such problems occur, the user should NOT
contact the telecom Fault Service.

8 This equipment may not provide for the effective hand-over of a call to

another device connected to the same line.

9 Under power failure conditions this appliance may not operate. Please ensure

that a separate telephone, not dependent on local power, is available for
emergency use.

Laser compliance statement

The CD or DVD drive used with this computer is a laser product.
The CD or DVD drive's classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT
CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE
TO BEAM.

APPAREIL A LASER DE CLASSE 1 PRODUIT
LASERATTENTION: RADIATION DU FAISCEAU LASER INVISIBLE EN CAS
D’OUVERTURE. EVITTER TOUTE EXPOSITION AUX RAYONS.

LUOKAN 1 LASERLAITE LASER KLASSE 1
VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GEÖFFNET
NICHT DEM STRAHLL AUSSETZEN

PRODUCTO LÁSER DE LA CLASE I
ADVERTENCIA: RADIACIÓN LÁSER INVISIBLE AL SER ABIERTO. EVITE EXPONERSE A
LOS RAYOS.

ADVARSEL: LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN.
VARO! LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE.

VARNING: LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPNAD ÅLÅ TUIJOTA
SÅTEESEENSTIRRA EJ IN I STRÅLEN

VARNING: LASERSTRÅLNING NAR DENNA DEL ÅR ÖPPNADSTIRRA EJ IN I STRÅLEN
ADVARSEL: LASERSTRÅLING NAR DEKSEL ÅPNESSTIRR IKKE INN I STRÅLEN

LCD pixel statement

The LCD unit is produced with high-precision manufacturing techniques.
Nevertheless, some pixels may occasionally misfire or appear as black or
red dots. This has no effect on the recorded image and does not constitute
a malfunction.

Macrovision copyright protection notice

"U.S Patent Nos. 4,631,603; 4,819,098; 4,907,093; 5,315,448; and 6,516,132."
This product incorporates copyright protection technology that is protected by

U.S. patents and other intellectual property rights. Use of this copyright protection

67

APPENDIX A: Regulations and safety notices

technology must be authorized by Macrovision, and is intended for home and
other limited viewing uses only unless otherwise authorized by Macrovision.
Reverse engineering or disassembly is prohibited.

Radio device regulatory notice

Note: Below regulatory information is for models with wireless LAN
and/or Bluetooth only.

General

This product complies with the radio frequency and safety standards of any
country or region in which it has been approved for wireless use. Depending on
configurations, this product may or may not contain wireless radio devices (such as
wireless LAN and/or Bluetooth modules). Below information is for products with
such devices.

European Union (EU)

R&TTE Directive 1999/5/EC as attested by conformity with the following
harmonized standard:

• Article 3.1(a) Health and Safety

• EN60950-1:2001 + A11:2004

• EN50371:2002

• Article 3.1(b) EMC

• EN301 489-1 V1.6.1

• EN301 489-3 V1.4.1 (Applicable to non-bluetooth wireless keyboard

mouse set)

• EN301 489-17 V1.2.1

• Article 3.2 Spectrum Usages

• EN300 440-2 V1.1.2 (Applicable to non-bluetooth wireless keyboard

mouse set).

• EN300 328 V1.7.1

• EN301 893 V1.4.1 (Applicable to 5GHz high performance RLAN)

List of applicable countries

EU member states as of May 2004 are: Belgium, Denmark, Germany, Greece,
Spain, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal,
Finland, Sweden, United Kingdom Estonia, Latvia, Lithuania, Poland, Hungary,
Czech Republic, Slovak Republic, Slovenia, Cyprus and Malta. Usage allowed in the
countries of European Union, as well as Norway, Switzerland, Iceland and
Liechtenstein. This device must be used in strict accordance with the regulations
and constraints in the country of use. For further information, please contact local
office in the country of use.

68

www.gateway.com

The FCC RF safety requirement

The radiated output power of the wireless LAN Card and Bluetooth card is far
below the FCC radio frequency exposure limits. Nevertheless, the PC series shall be
used in such a manner that the potential for human contact during normal
operation is minimized as follows:

1 This device is restricted to indoor use due to its operation in the 5.15 to 5.25

GHz frequency range. FCC requires this product to be used indoors for the
frequency range 5.15 to 5.25 GHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.

2 High power radar are allocated as primary users of the 5.25 to 5.35 GHz and

5.65 to 5.85 GHz bands. These radar stations can cause interference with
and/or damage this device.

3 An improper installation or unauthorized use may cause harmful interference

to radio communications. Also any tampering of the internal antenna will
void the FCC certification and your warranty.

Canada — Low-power license-exempt radio
communication devices (RSS-210)

a Common information

Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that
may cause undesired operation of the device.

b Operation in 2.4 GHz band

To prevent radio interference to the licensed service, this device is
intended to be operated indoors and installation outdoors is subject to
licensing.

c Operation in 5 GHz band

69

APPENDIX A: Regulations and safety notices

Remark: All images are for reference purposes only.
Actual configuration may vary.

V09A1

70

MU12100328 Generic User GDE