Gateway SZSL95IN0XXXXXXXX User Manual

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Reference

Guide

Contents

Chapter 1: About This Guide . . . . . . . . . . . . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Setting Up and Getting Started . . . 5

Checking out your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Sides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Power module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . . . .11 Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Setting up your computer desk and chair . . . . . . . . . . . . . 13 Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Avoiding discomfort and injury from repetitive strain . .13

Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Protecting from power source problems . . . . . . . . . . . . .14 Connecting power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Connecting to a broadband modem or network . . . . . . . . . .16 Setting up the keyboard and mouse . . . . . . . . . . . . . . . . . . . . . 17 Installing keyboard batteries . . . . . . . . . . . . . . . . . . . . . . . .17 Installing mouse batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Turning off and restarting your computer . . . . . . . . . . . . . . .20 Using the keyboard and mouse . . . . . . . . . . . . . . . . . . . . . . . . .22 Syncing the keyboard and mouse . . . . . . . . . . . . . . . . . . . .22 Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Using the remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Installing remote control batteries . . . . . . . . . . . . . . . . . . .26 Understanding the remote control buttons . . . . . . . . . . .28

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Storing the remote control . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using the DVD-RW drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Loading a disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Ejecting an optical disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Playing discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Creating discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . 32 Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Connecting peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . 34 Connecting the TV tuner . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Connecting the Web cam . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Installing a printer, scanner, or other device . . . . . . . . . 41 Connecting the dial-up modem . . . . . . . . . . . . . . . . . . . . . 41 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Chapter 3: Upgrading Your Computer. . . . . . . 45

Opening and closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . 50 Adding or replacing Mini PCI cards . . . . . . . . . . . . . . . . . . . . . . 51 Replacing the DVD-RW drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Installing or replacing the graphics card . . . . . . . . . . . . . . . . 55 Changing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Chapter 4: Maintaining Your Computer . . . . . 59

Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . . . 60 Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

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Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . .65 Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . . . .66 Checking the hard drive for errors . . . . . . . . . . . . . . . . . . .67 Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . .68 Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . . . .71 Moving from your old computer . . . . . . . . . . . . . . . . . . . . . . . . 72 Transferring files and settings automatically . . . . . . . . . .72 Transferring files and settings manually . . . . . . . . . . . . . .73

Chapter 5: Troubleshooting . . . . . . . . . . . . . . . 75

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 DVD-RW drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Recovering pre-installed software and drivers . . . . . . . . 93

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Using Microsoft System Restore . . . . . . . . . . . . . . . . . . . . . 98 Recovering your system to its factory condition . . . . . 101 Recovering your system using the Windows DVD . . . . 102 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Before calling Gateway Customer Care . . . . . . . . . . . . . 103 Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Appendix A: Legal Notices . . . . . . . . . . . . . . 107

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

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CHAPTER1

About This Guide

About this guide

Accessing your online User Guide

Gateway contact information

Microsoft Certificate of Authenticity

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CHAPTER 1: About This Guide

About this guide

This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options may vary. For all other computer information, see your online User Guide.

For more information

For more information about your computer, visit Gateway’s Support page at www.gateway.com or the Web address shown on your computer’s label. The Support page also has links to additional Gateway documentation and detailed specifications.

Accessing your online User Guide

In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information on the following topics:

Help and technical support

Using and customizing Windows and other software

Controlling audio and video settings

Using the Internet

Protecting your files

Playing and recording media

Networking

To access your User Guide:

Click (Start), All Programs, then click Gateway Documentation.

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Gateway contact information

The label on the bottom of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance.

S/N: SZSL95IN0XXXXXXXX

Serial number and Customer Care telephone number

Microsoft Certificate of

Authenticity

The Microsoft Certificate of Authenticity label found on the bottom of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to activate Windows.

Microsoft Certificate of

Authenticity

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CHAPTER 1: About This Guide

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CHAPTER2

Setting Up and

Getting Started

Checking out your computer

Working safely and comfortably

Preparing power connections

Connecting to a broadband modem or network

Setting up the keyboard and mouse

Starting your computer

Turning off and restarting your computer

Using the keyboard and mouse

Using the remote control

Using the DVD-RW drive

Using the memory card reader

Connecting peripheral devices

Adjusting the volume

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Checking out your computer

Front

Web cam port

Display

IR sensor

 

 

 

 

 

 

 

 

 

 

 

IR activity/RF sync

 

 

 

 

 

 

 

 

 

 

indicator

 

 

 

 

 

 

 

 

 

 

DVD-RW drive

Data ports

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Power indicator

 

 

NXT SoundVu acoustic front panel

 

 

 

 

 

 

 

(replaces conventional speakers)

 

 

 

 

 

 

 

 

 

 

 

 

Component

Description

 

 

 

 

 

 

 

 

 

 

 

 

Web cam port

Connect the optional Web cam to this port.

 

 

 

 

 

 

 

 

 

 

 

 

IR sensor

Detects signals from the remote control. Do not block.

 

 

 

 

 

 

 

 

 

 

 

 

IR activity/RF sync

Indicates when the computer is receiving IR signals from the

indicator

remote control and when the computer is syncing with the

 

 

 

wireless (RF) keyboard and mouse.

Data ports

For more detail, see “Sides” on page 8.

 

 

 

 

 

 

 

 

 

 

 

 

Display

This 19-inch TFT display has 1400 × 900 resolution, displays

 

 

 

16.2 million colors, and has an 850:1 contrast ratio.

DVD-RW drive

For more detail, see “Sides” on page 8.

 

 

 

 

 

 

 

 

 

 

 

 

Power indicator

The Gateway logo indicates when power is on (glowing) and

 

 

 

when power is on Standby (flashing).

NXT™ SoundVu™

This panel is advanced, patented technology developed by

acoustic front

Authentic using NXT technology. Because the panel itself

panel

vibrates and creates sound, no speakers are needed.

 

 

 

 

 

 

 

 

 

 

 

 

 

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Back

Web cam port

Power button

Slide-out

Cable lock slot

 

support stand

 

Component

Description

 

 

Web cam port

Connect the optional Web cam to this port.

 

 

Power button

Press this button to turn the power on or off. You can also

 

configure the power button to operate in Standby/Resume

 

mode or Hibernate mode. For more information, see your

 

online User Guide.

 

 

Slide-out support

Supports your computer in an upright position and helps

stand

maintain the viewing angle. As you push the top of the

 

screen back or pull it forward, this support stand

 

automatically adjusts to maintain that angle. For more

 

information on adjusting the viewing angle, see “Setting up

 

your computer desk and chair” on page 13

Cable lock slot

Attach a cable lock to this slot, then attach the cable to a

 

solid object like a desk or table to prevent your computer

 

from being stolen or opened.

 

 

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Sides

 

 

 

 

 

 

 

 

 

Memory card reader

Power/data cable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IEEE 1394/FireWire™ port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USB ports

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Slide-out support

 

stand

 

 

 

 

Headphone jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Microphone jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Slot-load DVD-RW drive

Power/data cable

Power button

Slide-out support stand

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Component

Description

 

 

Power/data cable

Connects your computer to the power module. This cable

 

must be connected before you connect the module to

 

AC power. For more information, see “Connecting power”

 

on page 15.

Slide-out support

Supports your computer in an upright position and helps

stand

maintain the viewing angle. As you push the top of the

 

screen back or pull it forward, this support stand

 

automatically adjusts to maintain that angle. For more

 

information on adjusting the viewing angle, see “Reducing

 

eye strain” on page 12.

 

 

Memory card

Insert a memory card from a digital camera, MP3 player,

reader

PDA, cellular telephone, or other device into the memory

 

card reader. For a complete list of supported memory cards,

 

see “Using the memory card reader” on page 32.

IEEE 1394 port

Plug IEEE 1394 (also known as Firewire) devices (such as a

 

digital camcorder) into this 6-pin IEEE 1394 port. For more

 

information, see “Installing a printer, scanner, or other

 

device” on page 41.

 

 

USB ports

Plug USB (Universal Serial Bus) devices (such as a USB

 

printer, scanner, camera, keyboard, or mouse) into these

 

ports. For more information, see “Installing a printer,

 

scanner, or other device” on page 41.

Headphone jack

Plug powered, analog front speakers, an external amplifier,

 

or headphones into this jack.

 

 

Microphone jack

Plug a microphone into this jack.

 

 

DVD-RW drive

Use this DVD-RW drive to listen to audio CDs, install games

 

and programs, watch DVDs, and write large files onto

 

recordable discs.

 

 

Power button

Press this button to turn the power on or off. You can also

 

configure the power button to operate in Standby/Resume

 

mode or Hibernate mode.

 

 

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Power module

Ethernet network jack

IR blaster port

USB ports

Optical digital

Coaxial digital

audio out jack

audio out jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USB ports

Power/data cable connector

 

 

Component

Description

 

 

Ethernet (network)

Plug an Ethernet network cable or a device (such as a DSL

jack

or cable modem for a broadband Internet connection)

 

into this jack. For more information, see “Learning about

 

the Internet” in your online User Guide.

IR blaster port

Plug the IR blaster into this port. The IR blaster lets you

 

position an IR emitter on your set-top box (tuner), so the

 

computer’s Media Center remote can change the tuner’s

 

channel for viewing and scheduled recording.

 

 

Optical digital audio

Plug an optical digital audio cable into this jack and into

out jack

an optical Audio In jack on an amplifier or

 

entertainment system for digital sound.

Coaxial digital audio

Plug a coaxial digital audio cable into this jack and into

out jack

a coaxial Audio In jack on an amplifier or entertainment

 

system for digital sound.

 

 

USB ports

Plug a USB device into these ports.

 

 

Power/data cable

Plug your computer’s power/data cable into this

connector

connector.

 

 

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Working safely and comfortably

Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain:

Keep hands and arms parallel to the floor.

Adjust the screen so it is perpendicular to your line of sight, and the top of the screen is no higher than eye level.

Place your feet flat on the floor or on a footrest.

Keep ventilation openings clear of obstructions.

Top of screen is not higher than eye level

Screen is perpendicular to your line of sight

Hands and arms are parallel to the floor

Feet are flat on the floor

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CHAPTER 2: Setting Up and Getting Started

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes.

Position the computer desk and computer so you can avoid bright reflections and glare. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter.

Use soft, indirect lighting in your work area. Do not use your computer in a dark room.

Set paper holders at the same height and distance as the display.

Avoid focusing your eyes on your display for long periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects.

Stand up your computer so the slide-out support stand extends out the back for stability. Your computer is stable through a 10° range of motion, from nearly upright (leaning back 5°) to noticeably tilted (leaning back 15°).

The support stand helps maintain the viewing angle that you set. As you push the top of the screen back or pull it forward, the stand automatically adjusts to maintain that angle.

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Setting up your computer desk and chair

Follow these guidelines for good ergonomic workstation design:

When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture.

Select a flat surface for your computer desk.

Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs.

Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad. If the desk is not adjustable or is too tall, consider using an adjustable chair to control your arm’s height above the keyboard.

Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps your body relaxed.

Position your chair so the keyboard is at or slightly below the level of your elbow. This position lets your shoulders relax while you type.

Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support.

Sitting at your computer

Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type.

Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

Take breaks to stand and stretch your legs.

Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

Vary your activities to avoid excessive repetition.

Take breaks to change your position, stretch your muscles, and relieve your eyes.

Find ways to break up the work day, and schedule a variety of tasks.

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CHAPTER 2: Setting Up and Getting Started

Preparing power connections

Protecting from power source problems

Warning

High voltages can enter your computer through both the power/data cable and the modem connection. Protect your computer by using a surge protector. If you have a telephone or DSL modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.

An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.

Warning

The AC power module contains peripheral expansion components that need to connect to the system before to AC power is connected. Make sure that you connect power components in the following order:

Plug the power/data cable into the power module.

Plug the AC power cable into the power module and into an AC power outlet.

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Connecting power

To connect power:

1Plug your computer’s power/data cable into the power/data connector on the power module. Make sure that the cable’s clips lock into place.

2Plug the provided AC power cable into the power module, then plug the power cable into an AC power outlet. We recommend using a surge protector.

3To disconnect the power/data cable from the power module, press inward on the two connector latches, then pull the plug away from the module.

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CHAPTER 2: Setting Up and Getting Started

Connecting to a broadband modem or network

Important

For information about setting up a wired or wireless Ethernet network, see your online User Guide.

You can connect your computer to a cable or DSL modem or to a wired Ethernet network.

To connect to a broadband modem or to an Ethernet network:

1Insert one end of the network cable into the Ethernet network jack on the power module.

2Insert the other end of the network cable into a cable modem, DSL modem, or network jack.

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Setting up the keyboard and mouse

Installing keyboard batteries

Before using your wireless keyboard, you must install the two batteries that came with it.

Warning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

To install the keyboard batteries:

1 Turn the keyboard over, then open the battery cover.

2Insert two AA batteries according to the diagram inside the battery compartment, then close the battery cover.

3Your wireless keyboard is synced with your computer at the factory. However, if the keyboard does not work after installing new batteries, re-sync the keyboard with the computer by following the instructions in “Syncing the keyboard and mouse” on page 22.

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CHAPTER 2: Setting Up and Getting Started

Installing mouse batteries

Before using your mouse, you must install the two batteries that came with it.

Warning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

To install the mouse batteries:

1Turn the mouse over and remove the battery cover (if installed) by prying it up using a thin object (such as your fingernail).

Pry up here

2Insert two AA batteries according to the diagram inside the battery compartment, then install the battery cover.

3Your wireless mouse is synced with your computer at the factory. However, if the mouse does not work after installing new batteries, re-sync the mouse with the computer by following the instructions in “Syncing the keyboard and mouse” on page 22.

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Starting your computer

To start your computer:

1Connect the power and network (if applicable) cables to your computer according to the setup poster and “Connecting power” on page 15.

2Press the power button on the back of your computer. If your computer does not turn on, check the power/data cable connection.

3If you are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account.

Tip

If your computer and mouse do not work, see “Syncing the keyboard and mouse” on page 22.

4To open your computer’s Start menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows” and “Customizing Windows” in your online User Guide.

5After your computer has been set up, attach and turn on any USB or audio peripheral devices, such as printers, scanners, and speakers. See the documentation that came with each device for its setup instructions.

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CHAPTER 2: Setting Up and Getting Started

Waking up your computer

Tip

For more information about changing the power button mode, see the “Customizing” chapter in your online User Guide.

When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator on the power button flashes.

If your computer is in Sleep mode, move the mouse, press a key on the keyboard, or press the power button to “wake” it up.

Turning off and restarting your computer

Turning off your computer

Warning

When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power module from the power outlet, then unplug the modem or network cable. We recommend disconnecting the power/data cable and modem and network cables when your computer will not be used for long periods of time.

Important

If for some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it.

Putting your computer into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power. It also saves your desktop layout so the next time you restore power, the programs are laid out just as you left them. Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off.

To put your computer to sleep:

1Click (Start), then click (power). The computer saves your session and partially shuts down to save power.

2To “wake” your computer, press a key on the keyboard or press the power button.

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To turn off your computer:

1Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off.

2To completely disconnect all power (such as for servicing internal components), also disconnect the power/data cord from the power module.

Restarting (rebooting) your computer

If your computer does not respond to any input, you may need to restart (reboot) your computer.

To restart your computer:

Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again.

If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on.

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CHAPTER 2: Setting Up and Getting Started

Using the keyboard and mouse

Syncing the keyboard and mouse

To sync your keyboard and mouse with your computer:

1Insert a stiff wire (such as a straightened paper clip) into the wireless sync button hole on the top of your computer (to the left of the Web cam’s mini USB port). The RF sync indicator (the red LED) above the Gateway logo on the front of your computer turns on.

Sync button hole

2Press the sync button on the bottom of your keyboard until your computer’s RF sync indicator flashes. Your keyboard is now synced with your computer.

Sync button (keyboard)

3Repeat Step 2, but with your mouse instead of the keyboard.

Sync button (mouse)

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Using the keyboard

Navigation keys

 

 

Function keys

System control keys

 

 

Multimedia controls

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wrist rest Main keyboard Directional keys Numeric keypad

Feature

Description

 

 

Function keys

Press these keys to start program actions. Each program uses

 

different function keys for different purposes. See the

 

program documentation to find out more about the function

 

key actions.

System control

Press BRIGHT to adjust the screen brightness by cycling

keys

through the available brightness settings. Press SLEEP to put

 

your computer into the Sleep power-saving mode.

 

 

Navigation keys

Press these keys to move the cursor to the beginning of a

 

line, to the end of a line, up the page, down the page, to the

 

beginning of a document, or to the end of a document.

Multimedia

Press these keys to play your audio files and to adjust the

controls

volume. Press MUTE and VOL to adjust volume, and press

 

EJECT to eject the disc from the slot-load DVD-RW drive.

 

 

Wrist rest

While typing, you can rest your wrist on this acrylic surface.

 

 

Main keyboard

Press these keys to type numbers and letters and to format

 

text.

 

 

Directional keys

Press these keys to move the cursor up, down, right, or left.

 

 

Numeric keypad

Press these keys to type numbers when the numeric keypad

 

(NUM LOCK) is turned on.

 

 

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CHAPTER 2: Setting Up and Getting Started

Storing your keyboard

You can move your keyboard out of the way by standing it upright and sliding it against your computer. Do not lean it against the screen.

Using the mouse

Mouse components

Scroll stripe

Right button

(functions as a scroll wheel)

Left button

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Controlling the mouse

The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse.

As you move the mouse, the pointer (arrow) on the display moves in the same direction.

You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll stripe (the stripe between the left and right mouse buttons) on the mouse to move through a document. This feature is not available in all programs.

To...

Do this...

 

 

 

 

 

Move the pointer

 

 

 

Move the mouse around. If you

 

 

on the computer

 

 

 

reach the edge of your mouse

display

 

 

 

pad and need to move the

 

 

 

 

mouse farther, lift the mouse

 

 

 

 

and place it in the middle of the

 

 

 

 

mouse pad, then continue

 

 

 

 

moving the mouse.

 

 

 

Select an object

 

 

 

Position the pointer over the

on the computer

 

 

 

object. Quickly press and

display

 

 

 

release the left mouse button.

 

 

 

 

This is called clicking.

 

 

 

 

 

Start a program

 

 

 

Position the pointer over the

 

 

or open a file or

 

 

 

object. Quickly press and

folder

 

 

 

release the left mouse button

 

 

 

 

twice. This is called

 

 

 

 

double-clicking.

 

 

 

Access a

 

 

 

Position the pointer over the

shortcut menu

 

 

 

object. Quickly press and

or find more

 

 

 

release the right mouse button

information

 

 

 

once. This is called

about an object

 

 

 

right-clicking.

on the display.

 

 

 

 

 

 

 

 

 

Move an object

 

 

 

Position the pointer over the

on the computer

 

 

 

object. Press the left mouse

display.

 

 

 

button and hold it down. Move

 

 

 

 

(drag) the object to the

 

 

 

 

appropriate part of the

 

 

 

 

computer display. Release the

 

 

 

 

button to drop the object

 

 

 

 

where you want it. This is called

 

 

 

 

clicking and dragging.

 

 

 

 

 

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CHAPTER 2: Setting Up and Getting Started

For more information about how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see the “Customizing” chapter in your online User Guide. For instructions on how to clean the mouse, see “Cleaning the mouse” on page 63.

Using the remote control

The Media Center remote control is an optional accessory.

Installing remote control batteries

Before using your remote control, you must install the two batteries that came with it.

Warning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

To install the remote control batteries:

1Turn the remote control over, then remove the battery cover.

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2Insert two AA batteries according to the diagram inside the battery compartment, then replace the battery cover.

Important

While loading the batteries into the remote control, do not press any buttons or the remote may not work. If the remote does not work with fresh batteries installed, remove a battery for five seconds, then re-insert the battery while making sure that no buttons are being pressed.

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CHAPTER 2: Setting Up and Getting Started

Understanding the remote control buttons

Your Media Center remote control lets you record and play back media on your computer. It also lets you turn your computer on and off.

Power

Record

Rewind

Skip to previous

Media Center Home

back

Menu navigation

Volume

Play recorded TV

Play live TV

Pause

Stop

Fast forward

Skip to next

info

ok (Select)

mute

Channel

guide DVD menu

DVD subtitles

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Button

Description

 

 

Power

Puts the computer into Sleep mode, and “wakes” the

 

computer.

Record

Press for one-touch recording of the currently selected

 

video source.

 

 

Rewind

Rewinds the currently playing media.

 

 

Skip to previous

Skips to the start of the currently playing track or chapter,

 

then skips to the previous track or chapter.

 

 

Media Center Home

Opens Windows Vista Media Center.

 

 

back

In a setup menu, goes back one menu level.

 

 

Menu navigation

Moves up, down, left, and right through menus and

(arrows)

settings.

Volume

Changes volume.

 

 

Play recorded TV

Plays programs you have recorded using Media Center.

 

 

Play live TV

Plays live TV programs.

 

 

Pause

Pauses the currently playing media.

 

 

Stop

Stops the currently playing media.

 

 

Fast forward

Fast forwards the currently playing media.

 

 

Skip to next

Skips to the next track or chapter.

 

 

info

Displays the current track or chapter information.

 

 

ok

Selects the currently highlighted menu item.

 

 

mute

Mutes all sound.

 

 

guide

Opens the program guide, where you can select

 

programs to watch and record.

 

 

Channel

Changes channel.

 

 

DVD menu

Opens the DVD’s own main menu

 

 

DVD subtitles

Turns the DVD’s subtitles on and off.

 

 

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CHAPTER 2: Setting Up and Getting Started

If your remote stops working, try the following:

Restart your computer.

Replace its batteries with new ones. For directions, see “Installing remote control batteries” on page 26.

Storing the remote control

Your remote control is designed so that you can store it upright, taking up less desk space.

Using the DVD-RW drive

Loading a disc

To load a disc:

Insert the disc partially into the disc slot. The drive pulls the disc in.

Important

When you place a single-sided disc in the tray, make sure that the label side is facing the front (towards you). If the disc has two playable sides, place the disc so the name of the side you want to play is facing the front.

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Ejecting an optical disc

To eject an optical disc:

Press the Eject key on the keyboard. - OR -

In Windows Explorer, right-click the optical drive icon, then click Eject.

- OR -

In your media playback software, click an equivalent “eject” command. For help, see the media playback software’s documentation or online help.

Playing discs

Playing a CD

Important

Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

A standard compact disc (CD) can hold an entire album of digital songs and can be played on a CD player or your computer’s DVD-RW drive.

Use a music program or Windows Media Player on your computer to:

Play music CDs

Create MP3 music files from your music CDs

Edit music track information

Use your music files to build a music library

For more information about playing CDs, see your online User Guide.

Playing a DVD

A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. DVDs can be played on a DVD player or your computer’s DVD-RW drive. For more information about playing DVDs, see your online User Guide.

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CHAPTER 2: Setting Up and Getting Started

Creating discs

Recording to optical discs

You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide.

Creating audio and video files

You can create audio and music files, either from scratch or from music CDs. You can also create video files from home video. For more information, see your online User Guide.

Copying optical discs

You can copy optical discs to make backups of your data. For more information, see your online User Guide.

Using the memory card reader

You can use the memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

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Memory card types

The memory card reader supports several memory card types:

xD-Picture Card™

Secure Digital™ (SD)

MultiMediaCard™ (MMC)

Memory Stick™ (MS) and MS Pro

Using a memory card

Caution

Before inserting a memory card into the slot, make sure that the slot is empty, or you could damage the card reader.

To insert and remove a memory card:

1Insert the memory card into the memory card slot.

2To access a file on the memory card, click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name.

3To remove a memory card, just pull it out of the slot.

Caution

Do not remove the memory card or turn off the computer while the memory card reader is writing files to or reading files from the card. You could lose data. Also, remove the memory card from the reader before you turn off the computer.

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CHAPTER 2: Setting Up and Getting Started

Connecting peripheral devices

After your computer is set up and operating normally, connect and set up additional devices you want to use.

Connecting the TV tuner

The TV tuner is an optional accessory. You can connect the optional TV tuner to provide audio and video input and output to a television or video recording device.

 

 

 

S-VIDEO in

Composite video in

 

IR sensor

 

 

Left stereo in

 

 

Power on indicator

 

 

 

 

 

Right stereo in

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RF (antenna)

FM (antenna) mini USB (connect to

 

 

computer)

 

 

 

Component

Description

 

 

 

Power on indicator

Turns on when the mini USB port is receiving

 

power from the computer.

IR sensor

Receives signals from the Media Center remote

 

control. Do not block.

 

 

S-Video in jack

Connect an S-Video source to this jack to receive

 

an S-Video signal.

 

Composite video in

Connect a composite video source to this RCA jack

jack (A/V IN)

to receive a composite video signal.

 

 

Left/Right stereo in

Connect left and right stereo cables to these RCA

jacks (A/V IN)

jacks to receive two-channel stereo from your

 

video source.

 

 

 

 

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Component

Description

 

 

RF (antenna) jack

Connect the wire whip antenna to this jack to

 

receive broadcast TV signals, or connect the

 

“F-type” adapter to the coaxial cable from a video

 

source and connect the cable here.

 

 

FM (antenna) jack

Connect the FM radio “Y” wire antenna to this jack

 

for FM radio reception.

Mini USB port

Connect the included mini USB cable to this port

 

and to your computer so the TV tuner can send

 

the video signals it receives to your computer.

 

 

To connect the TV tuner:

1Connect the provided USB cable to the TV tuner’s USB port and an available USB port on your computer or power module.

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CHAPTER 2: Setting Up and Getting Started

2To receive broadcast TV signals, connect the included TV whip antenna to the RF (antenna) jack on the TV tuner.

- OR -

To receive broadcast TV signals or video from an antenna that uses coaxial cable, connect the included “F-type” antenna adapter to the coaxial antenna cable, then connect the cable to the RF (antenna) jack on the

TV tuner.

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3To view video from a tuner (such as cable or satellite TV) or another wired video source (such as a DVD player):

Connect the included “F-type” antenna adapter to the video source’s coaxial cable, then connect the cable to the RF (antenna) jack on the TV tuner.

- OR -

Connect an S-Video cable to the video source’s S-Video Out jack and the TV tuner’s S-VIDEO (in) jack. You also need to connect the appropriate audio cables to the video source and to the TV tuner’s red and white A/V IN audio jacks or to one of the computer power module’s digital audio jacks.

- OR -

Connect a video RCA cable to the video source’s Video Out jack and the TV tuner’s yellow A/V IN video jack. You also need to connect the appropriate audio cables to the video source and to the TV tuner’s red and white A/V IN audio jacks or to one of the computer power module’s digital audio jacks.

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CHAPTER 2: Setting Up and Getting Started

4To receive broadcast FM radio signals, connect the included FM wire antenna to the FM jack on the TV tuner, then extend the antenna as tall as you can into a “Y” shape.

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Connecting the Web cam

The Web cam is an optional accessory, which may not have been included in your packaging. The Web cam can take still photos and video. The Web cam also comes with an optional base and cable for desktop use.

Microphone

Activity indicator

Camera lens

 

 

 

Mini USB plug

 

 

 

 

 

 

 

Component

Description

 

 

 

 

Camera lens

No-focus lens can keep everything in focus,

 

from a few inches away to infinity.

Activity indicator

Indicates the camera is active.

 

 

 

 

Microphone

Records audio for video chat sessions.

 

 

 

 

Mini USB plug

Plugs directly into the top of your computer.

 

 

 

 

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CHAPTER 2: Setting Up and Getting Started

To connect the Web cam:

1Insert the mini USB plug on the bottom of the Web cam into the mini USB port on top of your computer.

2Start your video recording or video chat software to see the Web cam image on your screen.

3Adjust the angle of the Web cam so you can see yourself clearly.

Tip

The brighter the camera’s subject, the clearer the Web cam’s image will be. If you use your Web cam in a dimly lit room, consider adding desktop lighting that will help illuminate your face.

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Installing a printer, scanner, or other device

Important

Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions.

Your computer has IEEE 1394 (Firewire®) and USB ports. Use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see “Checking out your computer” on page 6.

IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

Help

For more information about installing peripheral devices, click Start, then click Help and Support. Type installing devices in the Search box, then press ENTER.

Connecting the dial-up modem

The dial-up modem USB dongle is an optional accessory.

Modem jack USB plug

Component

Description

 

 

Modem jack

Plug a modem cable into this jack.

 

 

USB plug

Plug this into any available USB port on your

 

computer or the power module.

 

 

To connect the dial-up modem:

1Plug a modem cable into the modem jack on the modem dongle and into a telephone wall jack.

2Plug the modem dongle into an available USB port on your computer or the power module.

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CHAPTER 2: Setting Up and Getting Started

Adjusting the volume

You can adjust volume using Windows volume controls. You can also adjust the volume of specific sound devices in your computer.

To adjust the overall volume using hardware controls:

Press the volume or mute control buttons on the keyboard. For more information, see “Using the keyboard” on page 23.

-OR-

Press the volume or mute control buttons on the Media Center remote control. For more information, see “Using the remote control” on page 26.

-OR-

If you are using external speakers, turn the knob on the front of the speakers.

To adjust the volume from Windows:

1Click (Volume) on the taskbar. The volume control slider opens.

2Click and drag the slider up to increase volume and down to decrease volume.

3To mute the volume, click (Mute). To restore volume, click it again.

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4To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices.

Tip

Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

5 Click × in the top-right corner of the window to close it.

Help

For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER.

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CHAPTER 2: Setting Up and Getting Started

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CHAPTER3

Upgrading Your Computer

Opening and closing the case

Installing memory

Adding or replacing a hard drive

Replacing the DVD-RW drive

Installing or replacing the graphics card

Changing the system battery

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CHAPTER 3: Upgrading Your Computer

Opening and closing the case

Your computer case provides easy access to internal components for upgrading and maintenance.

To open and close the case:

1 Turn off your computer.

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power/data cord and modem and network cables before opening the case.

To prevent risk of electric shock, do not insert any object into the vent holes of the computer or power supply.

2Unplug the power/data cable from the power module, unplug any devices from the computer, then press and hold the power button for two seconds to drain any residual power from your computer.

3Observe all precautions for protecting your computer from electrostatic discharge (ESD):

Caution

ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following these ESD guidelines every time you open the computer case.

Wear a grounding wrist strap (available at most electronics stores) and attach it to bare metal (such as a metal desk or lamp). Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

If a grounding wrist strap is not available, frequently touch a bare metal object while working.

Remove new components (such as memory modules) from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

4Disconnect the optional Web cam from the top of the computer.

Caution

If you do not remove the optional Web cam, it will get damaged when you open the computer’s back panel.

5Place the computer face-down on a soft, non-marring surface. Be careful of the acrylic (glass-like) surface of the front, because it can easily become scratched.

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6Slide the two panel release latches toward each other, then lift the bottom of the back panel 90° until it is vertical.

Release latches

A small support bar on the right corner near the hinge holds the panel upright.

Support bar

7To close the case, make sure that all components, wires, and cables have been returned to their correct locations, then slowly close the panel while making sure no wires become pinched under the panel edges.

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CHAPTER 3: Upgrading Your Computer

Installing memory

When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer, or it will not fit into the memory slot. Your computer uses notebook (SO-DIMM) memory.

To install or replace memory:

1Open the back panel by following the instructions in “Opening and closing the case” on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing.

2Find the memory module banks on your system board.

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3If you are removing an old module from a memory slot, spread the two metal tabs away from the sides of the memory module. The module flips up at a 30° angle.

If you are removing a module from the lower memory slot, you must first remove the module from the upper slot.

Upper memory slot

Lower memory slot

4Pull the old memory module out of the slot.

5Slide the new module into an available memory slot at a 30° angle, then press it down until it clicks into place.

6Close the back panel by following the instructions in “Opening and closing the case” on page 46.

7Return your computer to its upright position, then reconnect all cables.

8Turn on your computer. Windows starts and the Windows desktop appears.

9Click (Start), right-click Computer, then click Properties. The amount of memory now installed in your computer is displayed.

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CHAPTER 3: Upgrading Your Computer

Adding or replacing a hard drive

Your computer supports only SATA hard drives. The unique hard drive mounting system for your computer requires no cables, latches, locks, or visible connectors.

To add or replace a hard drive:

1Open the back panel by following the instructions in “Opening and closing the case” on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing.

2If you are replacing a drive, slide the old drive out of the drive bay, then slide the new one into the empty bay.

Caution

When installing a new drive into a drive bay, insert it with the label side of the drive against the computer, and the drive connectors pointing toward the bottom of the drive bay.

Hard drive bay 2

Hard drive bay 1

(secondary)

(primary)

- OR -

If you are adding a drive, slide the new drive into the secondary hard drive bay.

3Close the back panel by following the instructions in “Opening and closing the case” on page 46, then stand your computer up and reconnect all cables.

4Turn on your computer.

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5If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see “Recovering your system” on page 92.

Adding or replacing

Mini PCI cards

Tools

• Phillips screwdriver

To add or replace a Mini PCI card:

1Open the back panel by following the instructions in “Opening and closing the case” on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing.

2Locate the Mini PCI card slots.

3If you are replacing a card, remove the two screws that secure the old card to the case, remove any antenna cables attached to the card, then pull the card out of the card slot.

Mini PCI card slot 2

Mini PCI card slot 1

Card screws

Antenna cables

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4Slide the new card into an available card slot at a 30° angle, then press it down until the holes in the card line up with the screw holes in the case.

5Secure the card to the case using the two screws you removed previously (if you are replacing a card) or the two screws provided with the new card.

6If the new card is a wireless networking card, attach the antenna cables to the appropriate antenna connectors on the card. For a card with three connectors, the black cable should attach to the connector on the right, the blue cable in the middle, and the gray cable on the left.

7Close the back panel by following the instructions in “Opening and closing the case” on page 46.

8Return your computer to its upright position, then reconnect all cables.

Replacing the DVD-RW drive

Tools

• Phillips screwdriver

To replace the DVD-RW drive:

1Turn on your computer, eject any disc in the DVD-RW drive, then turn off your computer.

Warning

Hazardous high voltage exists inside the computer. Make sure that you have disconnected all power before continuing. Touch only the components indicated within these instructions.

Caution

If you do not eject the disc from the drive, it may become stuck in the drive after you lay the computer face-down in the next step.

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2Open the back panel by following the instructions in “Opening and closing the case” on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing.

3Remove the three screws that secure the ventilation shroud to the inside of the case, then remove the shroud.

Shroud screws

Warning

Hazardous high voltage exists behind the ventilation shroud. Remove only when replacing the DVD-RW drive, and touch only the components indicated within these instructions.

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4Remove the single screw that secures the DVD-RW drive, then slide the drive out of the computer.

DVD-RW drive screw

5Slide the new drive into the drive slot, then secure it to the computer using the screw you removed in Step 4.

6Close the back panel by following the instructions in “Opening and closing the case” on page 46, then reconnect all cables.

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Installing or replacing the graphics card

Your computer has either a graphics card installed or a spacer (a placeholder for the graphics card slot) installed. If the spacer is installed, your computer’s system board provides the graphics abilities for your system.

Tools

• Phillips screwdriver

To install or replace the graphics card:

1Open the back panel by following the instructions in “Opening and closing the case” on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing.

2If the computer has been running within the last few minutes, allow the graphics card cool down for about five minutes before continuing.

Warning

The graphics card may be extremely hot. Touching the graphics card while hot may result in physical injury. Allow the graphics card to cool before continuing.

3Remove the two screws that secure the graphics card or graphics card spacer to the computer.

Screws

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4Lift the end of the graphics card or spacer to about a 30° angle, then slide it out of the card slot.

5Slide the new graphics card into the card slot at a 30° angle, then secure it to the computer using the two screws you removed previously.

6Close the back panel by following the instructions in “Opening and closing the case” on page 46, then reconnect all cables.

Changing the system battery

Warning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer.

To replace the battery:

1Restart your computer.

2During the restart, press and hold the F2 key. The main menu of the BIOS Setup utility opens.

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3Write down any custom values that have been set in the menus and submenus, then exit from the utility.

Caution

Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults.

4Shut down your computer.

5Open the back panel by following the instructions in “Opening and closing the case” on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing.

6Locate the old battery on the system board and note its orientation (you will need to install the new battery the same way), then gently pry the battery up using a small, flat-blade screwdriver. The battery pops out of the socket.

Carefully pry with screwdriver here

7Make sure that the positive (+) side of the new battery is facing up (usually the side that the battery type and model number are etched into), then press the battery into the socket until it snaps into place.

8Reconnect all external cables and the power/data cable.

9Turn on your computer.

10While your computer starts, press and hold the F2 key. The main menu of the BIOS Setup utility opens.

11In the BIOS Setup utility, restore any settings that you wrote down in Step 3.

12Save all your settings and exit the BIOS Setup utility.

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CHAPTER4

Maintaining Your

Computer

Setting up a maintenance schedule

Caring for your computer

Changing batteries

Cleaning your computer

Updating Windows

Using BigFix

Managing hard drive space

Scheduling maintenance tasks

Moving from your old computer

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Setting up a maintenance schedule

Use the following table to set up a regular maintenance schedule.

Maintenance task

Weekly

Monthly

When

 

 

 

needed

 

 

 

 

Check for viruses

X

X

X

 

 

 

 

Run Windows Update

X

 

X

 

 

 

 

Manage hard drive space

 

 

X

 

 

 

 

Clean up hard drives

 

X

X

 

 

 

 

Scan hard drive for errors

 

X

X

 

 

 

 

Defragment hard drive

 

X

X

 

 

 

 

Back up files

X

X

X

 

 

 

 

Clean computer case and

 

 

X

peripheral devices

 

 

 

 

 

 

 

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Caring for your computer

To extend the life of your computer:

Be careful not to bump or drop your computer.

When transporting your computer, we recommend that you put it in the original packaging materials.

Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives.

Avoid subjecting your computer to extreme temperature changes. The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.

Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in expensive repairs that are not covered under a standard warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog internal mechanisms, can reduce heat dissipation, and can lead to permanent damage to the computer.

Do not block the ventilation fan slots on the bottom of your computer. If these slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer.

When storing your computer for a long period of time, unplug AC power.

Changing batteries

With normal use, the batteries in your keyboard, mouse, and Media Center remote control should last several months. When the device behaves erratically, try changing its batteries to restore its performance.

For instructions on installing batteries, see “Setting up the keyboard and mouse” on page 17 and “Installing remote control batteries” on page 26.

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Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit:

A soft, lint-free cloth

An aerosol can of air that has a narrow, straw-like extension

Cotton swabs

An optical disc drive cleaning kit

Cleaning the exterior

Warning

When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power/data cord, modem cable, and network cable from the wall outlets.

Always turn off your computer and other peripheral devices before cleaning any components.

Use a soft, lint-free cloth to wipe dust from your computer and other parts of your system. Do not use household abrasive or solvent cleaners such as alcohol, ammonia, hexane, thinner, oils, or glass cleaner, because they can damage the finish on the acrylic covering for the computer, the mouse, the keyboard, and the remote control.

To clean fingerprints or oily blemishes, use a cloth dampened (not soaking wet) with a mild soap-and-water solution.

Caution

Do not use glass cleaner, ammonia-based, or alcohol-based cleaners, because they will damage the acrylic coatings.

Your computer is cooled by air circulated through the vents on the bottom and top of the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a vacuum or a damp cloth.

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Cleaning the keyboard

You should occasionally clean the keyboard to remove dust and lint trapped under the keys.

To clean the keyboard:

1Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

2If you spill liquid on the keyboard, turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

To clean the mouse:

Wipe the bottom of the mouse with a damp, lint-free cloth.

Cleaning optical discs

Optical discs (CDs and DVDs) get dirty from frequent handling.

To clean an optical disc:

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

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Updating Windows

Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer.

For information on running Windows Update, see “Windows Update” in your online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see “Protecting Your Computer” in your online

User Guide.

Help

For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press

ENTER.

Using BigFix

Your computer may have BigFix installed (not available in some locations). BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.

To start BigFix:

1Click (Start), All Programs, Accessories, System Tools, then click BigFix.

2To learn more about BigFix, click Help, then click

Tutorial.

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Managing hard drive space

Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files.

Checking hard drive space

To check hard drive space:

Shortcut

Start Ö Computer Ö right-click drive ÖProperties

1Click (Start) then click Computer. The Computer window opens.

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2Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears.

Deleting unnecessary files

Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.

To delete unnecessary files:

Shortcut

Start Ö Computer Ö right-click drive Ö Properties Ö

Disk Cleanup

1Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens.

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2Click one of the options:

My files only cleans only the folders for the currently logged in user.

Files from all users on this computer cleans all folders.

The Disk Cleanup dilalog box opens.

3Click to select the types of files you want to delete, then click OK. The types of files you indicated are deleted.

Help

For more information about keeping the hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER.

Checking the hard drive for errors

The error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.

If you use your computer several hours every day, you probably want to run error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use error-checking if you encounter hard drive problems.

To check the hard drive for errors:

1Click (Start) then click Computer. The Computer window opens.

2Right-click the drive that you want to check for errors, click Properties, then click the Tools tab.

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3Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes.

Important

Error checking cannot scan a drive while the drive is being used. If you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check.

After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.

4Correct any problems that are found by following the on-screen instructions.

5Click OK.

Help

For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER.

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.

Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.

Tip

Because defragmenting a drive may take hours to complete (depending on the size of the drive being defragmented), consider starting the process when you will not need the computer for several hours.

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To defragment the hard drive:

1Disconnect your computer from the network.

2Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens.

3Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented.

Help

For more information about defragmenting the hard drive, click

Start, then click Help and Support. Type defragmenting in the

Search Help box, then press ENTER.

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable optical disc. Use a backup device, such as a recordable disc drive, to do a complete hard drive backup.

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To back up files:

1Click (Start) then click Computer. The Computer window opens.

2Right-click the drive that you want to back up, click Properties, then click the Tools tab.

3Click Backup Now, then click Run a file backup now.

4Follow the on-screen instructions to select a backup storage location and the files and folders to back up.

Help

For more information about backing up files, click Start, then click

Help and Support. Type backup in the Search Help box, then press

ENTER.

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Scheduling maintenance tasks

Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors.

Important

Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run.

To start the Task Scheduler:

1Click (Start), All Programs, Accessories, System Tools, then click Task Scheduler. The Task Scheduler dialog box opens.

2Click Create Basic Task for basic tasks or click Create Task for more complex tasks, then follow the on-screen instructions to finish setting up and scheduling the task.

Help

For more information about scheduling tasks, click Start, then click Help and Support. Type task scheduler in the Search Help box, then press ENTER.

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Moving from your old computer

Transferring files and settings automatically

You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.

While using Windows Easy Transfer, you will not be able to run other tasks on the computers.

Important

If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive.

To move files and settings from your old computer:

1If you want to transfer program settings to your new computer, install those programs on the new computer before running Windows Easy Transfer. Windows Easy Transfer copies only the software’s settings, not the software itself, to the new computer.

2Click (Start), All Programs, Accessories, System Tools, then click Windows Easy Transfer. The Windows Easy Transfer dialog box opens.

3Click Next, click Start a new transfer, then follow the on-screen instructions to complete the transfer.

Help

For more information about transferring files, click Start, then click Help and Support. Type transferring files in the Search Help box, then press ENTER.

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Transferring files and settings manually

You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive.

Finding your documents

Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files.

To find files in the documents folder:

1In Windows Vista, click (Start), then click Documents. The Documents folder opens and displays many of your saved personal data files. Go to Step 4.

- OR -

In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4.

- OR -

In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step.

2Double-click the C:\ drive icon.

3Double-click the Documents or My Documents folder. The My Documents window opens and displays many of your saved personal data files.

4Copy your personal data files to removable media or to another computer on your network.

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Finding other files

Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide.

You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension.

File type

File usually ends in...

 

 

Documents

.DOC, .TXT, .RTF, .HTM, .HTML, .DOT

 

 

Spreadsheets

.XLS, .XLT, .TXT

 

 

Pictures

.JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS

 

 

Movies

.MPEG, .MPG, .AVI, .GIF, .MOV

 

 

Sound and music

.WAV, .CDA, .MP3, .MID, .MIDI, .WMA

 

 

To find files using Find or Search:

1In Windows Vista, click (Start), then click Search. The

Search Results window opens. - OR -

In Windows XP, click Start, then click Search. The Search Results window opens.

- OR -

In Windows 98, Windows Me, or Windows 2000, click

Start, Find or Search, then click For Files or Folders. The Search Results window opens.

2Type the filename you want to search for, then press ENTER. The search results are displayed.

3To learn about more search options, click Help.

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CHAPTER5

Troubleshooting

Safety guidelines

First steps

Troubleshooting

Recovering your system

Telephone support

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CHAPTER 5: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

Warning

Never open your computer case while your computer is turned on and while the modem cable, network cable, and power/data cable are connected.

Warning

Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Opening and closing the case” on page 46.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

Power cords or plugs are damaged

Liquid has been spilled into your computer

Your computer was dropped

The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

First steps

If you have problems with your computer, try these things first:

Make sure that the power/data cord is connected to the power module and that the power module is connected to an AC power outlet.

Make sure that the power outlet is supplying power.

If you use a power strip or surge protector, make sure that it is turned on.

If a peripheral device does not work, make sure that all connections are secure.

Make sure that your hard drive is not full.

If an error message appears on the screen, write down the exact message. The message may help Customer Care in diagnosing and fixing the problem.

If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

If an error occurs in a program, see the program’s printed documentation or the online help.

Help

For more information about troubleshooting, click Start, then click

Help and Support. Type the keyword/phrase troubleshooting in the

Search Help box, then press ENTER.

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Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Audio

See “Sound” on page 91.

CD drive

See “DVD-RW drive” on page 78.

Display

The screen resolution is not correct

Change the screen resolution from the Display Settings dialog box. For more information, see the “Customizing Windows” chapter in your online User Guide.

The computer is running, but there is no picture

Adjust the brightness and contrast controls to the center position. To adjust brightness, press the Bright key on the keyboard.

The color is not uniform

Make sure that the display warms up for at least

30 minutes before making a final judgment about color uniformity.

The text on the display is dim or difficult to read

Adjust the brightness controls. To adjust brightness, press the Bright key on the keyboard.

Change the display settings. For more information, see the “Customizing” chapter in your online User Guide.

Help

For more information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search Help box, then press ENTER.

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DVD-RW drive

The computer does not recognize a disc in the optical disc drive

Make sure that the disc label is facing front (facing you), then try inserting it again.

Try a different disc. Occasionally, discs are flawed or become scratched and cannot be read by the DVD-RW drive.

Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.

Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

Clean the disc. For more information, see “Cleaning optical discs” on page 63.

An audio CD does not produce sound

Make sure that the disc label is facing front (facing you), then try inserting it again.

Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 42.

Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 42.

If you have external speakers attached, make sure that the speakers are turned on and that the cables are connected correctly and securely.

Clean the disc. For more information, see “Cleaning optical discs” on page 63.

Shut down and restart your computer.

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A DVD movie will not play

Make sure that the disc label is facing front (facing you), then try inserting it again.

Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive.

Clean the disc. For more information, see “Cleaning optical discs” on page 63.

Shut down and restart your computer.

DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

Ethernet

See your online User Guide for more information on setting up a network.

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You cannot see the other computers on your network

Make sure that your Ethernet cable is plugged into your computer’s power module. Make sure that the other end is plugged into a network router, switch, hub, or other network device.

Make sure that all computers are plugged into a powered electrical outlet and turned on.

Make sure that the router (if you are using one) is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router.

If you are using a router, try restarting it by unplugging its power cord, waiting five seconds, then plugging it back in.

Make sure that all computers on your network have the same workgroup name.

Make sure that all computers are using the same Subnet mask.

If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.

Your Ethernet network is running slower than you expect

If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.

File management

Help

For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword/phrase System Restore in the Search Help box, then press ENTER.

A file was accidentally deleted

If a file was deleted while holding down the SHIFT key, the file cannot be restored, because it was not sent to the Recycle Bin.

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To restore deleted files:

1Double-click the Recycle Bin icon. The list of recently deleted files opens.

2Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from.

If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.

You need to restore your computer to a working condition

See “Recovering your system” on page 92.

Hard drive

You see an “Insufficient disk space” error message

Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 66.

Help

For more information about file management, click Start, then click Help and Support. Type the phrase file management in the Search Help box, then press ENTER.

Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin.

Caution

All deleted files will be lost when you empty the Recycle Bin.

Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” on page 67.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. See “Recovering your system” on page 92.

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Internet

See also “Modem (dial-up)” on page 85.

You cannot connect to the Internet

If you are using the dial-up modem USB dongle, make sure that the modem cable is plugged into the modem jack on the dongle and not the Ethernet network jack on the power module.

Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

Make sure that you do not have a problem with your modem. For more information, “Modem (dial-up)” on page 85.

Help

For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the phrase troubleshooting connections in the Search Help box, then press

ENTER.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

If you are using a dial-up connection, the condition of the telephone lines in your residence or at your local telephone service

The condition of the Internet computers to which you connect and the number of users accessing those computers

The complexity of graphics and multimedia on Web pages

Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer

The programs that run automatically at startup. Run a virus scan and spyware scan.

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People are sending you e-mail messages, but you have not received any mail

Click the Receive or Send/Receive button in your e-mail program.

Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The keyboard does not work

Re-sync the keyboard by following the instructions in “Syncing the keyboard and mouse” on page 22.

Install new batteries by following the instructions in “Installing keyboard batteries” on page 17.

Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

Make sure that nothing is resting on the keyboard.

Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer.

Liquid spilled in the keyboard

If you spilled liquid in the keyboard, clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

Media Center

This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com.

Help

For more information about Windows Media Center, click Start, then click

Help and Support. Type the phrase Media Center in the Search Help box, then press ENTER.

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You need to burn programs that were recorded with your computer to a DVD using Media Center

Media Center saves recorded programs in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software and with Media Center itself.

You want to play recorded programs on other computers

A DVR-MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.

You get a “Download Error” message when Media Center tries to update the Program Guide

You must be connected to the Internet to update the Program Guide. Make sure that your Internet account is set up and connected to the computer.

Memory

Help

For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error in the Search Help box, then press ENTER.

You see a “Memory error” message

Use the Memory Diagnostic Tool to inspect your system memory.

To run the Memory Diagnostic Tool:

Click (Start), type Memory Diagnostic Tool, then press ENTER. Click Restart now and check for problems. Your computer restarts and runs the memory diagnostics.

You see a “Not enough memory” error message

Close all programs, then restart your computer.

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Memory card reader

The drive letters for the memory card slot does not appear in the Computer window

The memory card reader was temporarily uninstalled using the Remove Hardware icon in the system tray. Reboot your computer, and your card reader will be re-installed.

Modem (cable or DSL)

My computer cannot connect to the Internet.

Make sure that your modem is connected to the network jack on the power module.

See the documentation that came with your modem for additional troubleshooting information.

Modem (dial-up)

See also “Internet” on page 82.

Your modem does not dial or does not connect

If you are using the dial-up modem USB dongle, make sure that the modem cable is plugged into the modem jack on the dongle and not the Ethernet network jack on the power module.

Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.

Make sure that the modem cable is less than 6 feet (1.8 meters) long. The longer the cable, the more static may be on the line.

Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.

If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.

To check the dialing properties:

1Click (Start), then click Control Panel. The

Control Panel window opens.

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2Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens.

3If this is the first time you have accessed this category, the Location Information dialog box opens. Enter the information for your area, then click OK.

4Click the Dialing Rules tab, click the location from which you are dialing, then click Edit.

5Make sure that all settings are correct.

Help

For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER.

Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.

Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.

Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

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Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service.

Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.

You cannot connect to the Internet

The ISP may be having technical difficulties. Contact your ISP for technical support.

See if the modem works with a different communications program. The problem may be with just one program.

Review the troubleshooting information under “Internet” on page 82.

Your dial-up modem dongle does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. The speed at which you can upload data is limited to 48K.

The modem is not recognized by your computer

If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

Use a modem cable instead of a telephone cable. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.

Shut down and restart your computer.

Run Windows modem diagnostics.

To run modem diagnostics:

1Close all open programs.

2Click (Start), then click Control Panel. The

Control Panel window opens.

3Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens.

4If the Location Information dialog box opens, enter your location information, then click OK.

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5Click the Modems tab, click your modem, then click Properties. The Modem Properties dialog box opens.

6Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help

For more information about modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search Help box, then press ENTER.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1Click (Start), then click Control Panel. The

Control Panel window opens.

2Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens.

3Click the Modems tab, click the modem you want to adjust, then click Properties.

4Click the Modem tab, then adjust the Speaker volume control.

5Click OK twice to close the Phone and Modem Options dialog box.

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Mouse

The mouse does not work

Re-sync your mouse with the computer by following the instructions in “Syncing the keyboard and mouse” on page 22.

Replace the old batteries with new batteries.

Shut down and restart your computer.

The mouse works erratically

If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris.

The mouse pad may have a printed or fabric pattern on it that interferes with your mouse. Try a different mouse pad.

The surface under the mouse may be transparent or glossy, which interferes with mouse operation. Use a mouse pad.

Replace the old batteries with new batteries.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see “Connecting to a broadband modem or network” on page 16, your online User Guide, or “Ethernet” on page 79.

Help

For more information about network troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box, then press ENTER.

Passwords

Your computer does not accept your password

Make sure that CAPS LOCK is turned off, then retype the password.

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Power

Your computer will not turn on

Make sure that the power module is connected to an AC power source and to your computer, and that your computer is turned on.

If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to a power outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

Make sure that the power/data cable is free from cuts or damage. Replace any damaged cables.

Printer

The printer will not turn on

Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup.

To set a default printer:

1Click (Start), then click Control Panel. The

Control Panel window opens.

2Click Hardware and Sound, then click the Change Default Printer option under the Printers category. The Printer window opens.

3Right-click the printer you want to be the default printer, then click Set as Default Printer.

Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver.

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You see a “Printer queue is full” error message

Wait until files have been printed before sending additional files to the printer.

If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

Help

For more information about printer troubleshooting, click Start, then click

Help and Support. Type the phrase printer troubleshooter in the Search Help box, then press ENTER.

Remote control

You just installed the batteries, but the remote control does not work.

While loading the batteries into the remote control, do not press any buttons or the remote may not work. If the remote does not work with fresh batteries installed, remove a battery for five seconds, then re-insert the battery while making sure that no buttons are being pressed.

Sound

You are not getting sound from the internal NXT SoundVu speakers

Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 42.

Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 42.

You are not getting sound from your external speakers

Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 42.

Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 42.

See the speaker setup poster to check your speaker connections.

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Recovering your system

You can solve most computer problems by following the information in “Troubleshooting” on page 77 or in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.

Caution

To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see “Preparing for software and device driver recovery” on page 93.

If only one or two items of software or hardware have stopped working correctly, the problem may be solved by re-installing the software or the hardware drivers. To recover software and drivers that were pre-installed at the factory, see “Recovering pre-installed software and drivers” on page 93. For instructions on reinstalling software and drivers that were not pre-installed, see that product’s documentation or support Web site.

If re-installing software or drivers does not help, then the problem may be solved by returning your system to a previous state when everything was working correctly. For instructions, see “Using Microsoft System Restore” on page 98.

If nothing else has solved the problem and you want to return your system to factory condition, see “Recovering your system to its factory condition” on page 101.

If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. Your computer must have a DVD-compatible drive to use these options.

To re-install Windows using the Windows DVD, see “Recovering your system using the Windows DVD” on page 102.

To re-install your pre-installed software and device drivers using recovery discs, see “Recovering pre-installed software and drivers using recovery discs” on page 97.

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Recovering pre-installed software and drivers

You can perform a partial recovery by recovering the software and device drivers that were pre-installed at the factory. If you need to recover software that did not come pre-installed on your system, you need to follow that software’s installation instructions.

You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center.

Preparing for software and device driver recovery

You can usually recover your pre-installed software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your computer, you should create your own set.

Caution

Although you may not be expecting to need recovery discs, we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity.

You should create a set of discs for recovering your pre-installed software and device drivers, in case you need to use them later for a complete system recovery. Your computer must have a recordable disc drive to perform this procedure.

To create discs for recovering pre-installed software and drivers:

1Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The

Gateway Recovery Center opens.

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2Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.

3Click Create system recovery discs, then click Next.

4Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the × in the upper-right corner to close it.

A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs.

5If you have enough blank discs of the specified type, click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click

Cancel.

The disc recording begins. Label the discs as they are completed.

Important

Use a permanent marker to label each disc “Software and Driver Recovery,” along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.

Tip

After a recovery disc is created, your computer names the disc Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on.

6If multiple discs are required, insert the additional blank disks when prompted.

When the process is finished, the Congratulations! window opens.

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