The photographs in this guide may vary in appearance from the notebook. These
variations may include color and finishing of the case and the shape of the touchpad.
Important
This service guide is not intended to be provided to individual users or consumers.
It cannot be provided to anyone other than an authorized service provider.
Important
For information on the notebook’s general maintenance, technical support, safety
notices, and regulatory notices, see the notebook’s user guide.
Tip
If you have suggestions regarding the content of this guide, send an e-mail with
the subject “Service Guide Comments” to channel.services@gateway.com.
Use this service guide to help plan maintenance tasks for the following Gateway notebooks:
•6000 series
•6100 series
•6500 series
•6600 series
•M360
•MX6000 series
•MX6100 series
•MX6200 series
•MX6400 series
•MX6500 series
•MX6600 series
•MX6900 series
•NX500 series
All tasks covered in this guide can be performed by an authorized field technician without
jeopardizing the notebook’s warranty.
Identifying the notebook model
Caution
It is important that you use the correct service guide for the notebook. Failure to
follow the approved tasks for the notebook model may result in damage to the notebook.
The label on the bottom of the notebook contains information that identifies the notebook model
and its features.
Online Support: support.gateway.com
Tech Support Phone:
Hours:
Model:
S/No:
2
www.gateway.com
Identifying components
Use this chart to identify the main components of the notebook. For a complete list of replaceable
parts, see “Contents” on page i.
LCD panel assembly
page 38
)
(see
Keyboard cover
(see
Keyboard
page 31
page 29
)
(see
)
(see
Palm rest
page 56
Cooling assembly
Processor
page 19
(see
)
(see
page 11
)
)
3
Replacing Notebook Components
Preparing your work space
Before performing maintenance on the notebook, make sure that your work space and the
notebook are correctly prepared.
•Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat.
•Use a stable and strong table, and make sure that the table top is large enough to hold
each component as you remove it.
•Use bright lighting to make part identification easier.
•Keep your work surface free from clutter and dust that may damage components.
•Use a magnetized screwdriver for removing screws.
•When removing components that are attached to the notebook by a cable, unplug the cable
before removing the screws, when possible, to avoid damaging the cable.
•As you remove components and screws, lay them toward the rear of your work surface
(behind the notebook) or far enough to the side that your arms do not accidentally brush
them onto the floor.
•To help keep track of screws, try the following:
•Place each component’s screws in their own section of a parts sorter.
•Place each component’s screws next to the component on your work surface.
•Print the first page of each task, then place the page toward the rear of your work
surface. As you remove screws, place the screws in their respective boxes on the page.
•After loosening screws that are deeply recessed in a hole (for example, on the bottom
of the base assembly), you can leave the screws in the holes if you place small pieces
of masking tape over the hole openings. When reassembling the component, just
remove the tape and tighten the screws.
•When you place flat-headed screws on your work surface, stand them on their heads
to prevent the screws from rolling off the table.
4
www.gateway.com
Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off the
notebook, remove the battery, and unplug the power cord, modem cable, and network
cable before opening the case.
Warning
To prevent risk of electric shock, do not insert any object into the vent holes of the
notebook.
Important
Before performing maintenance on the notebook, you should read and understand
the information in this section.
The components inside the notebook are extremely sensitive to static electricity, also known as
electrostatic discharge (ESD).
Before performing maintenance on the notebook, follow these guidelines:
•Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
•Remove components from their antistatic bags only when you are ready to use them. Do
not lay components on the outside of antistatic bags because only the inside of the bags
provide electrostatic protection.
•Always hold components by their edges. Avoid touching the edge connectors. Never slide
components over any surface.
•Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare
metal part of your workbench or other grounded connection.
•Touch a bare metal surface on your workbench or other grounded object.
Tape
Some of the procedures in this guide involve removing tape that holds cables or components.
Two types of tape are used in this Gateway notebook:
•Mylar, non-conductive tape is typically transparent, with a red or brown tint.
•Conductive tape is typically grey or silver.
If the existing tape cannot be reused, replace it with the same type (conductivity) of tape. Both
types of replacement tape should be non-ESD generating tape.
Do not use cellophane tape.
5
Replacing Notebook Components
Preparing the notebook
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off the
notebook, remove the battery, and unplug the power cord, modem cable, and network
cable before opening the case. Replace the cover before you restore power or reconnect
the modem and network cables.
To prepare the notebook for maintenance:
1Make sure that the DVD drive does not contain a disc.
2Disconnect all peripheral devices and remove any PC Cards and memory cards.
3Turn off the notebook and unplug the power cord, modem cable, and network cable.
4Remove the battery. For more information, see “Removing the battery” on page 6.
Removing the battery
To remove the battery:
1Turn the notebook over so the bottom is facing up.
2Slide the battery lock to the unlock position.
3Slide and hold the battery release latch, then slide the battery out of the notebook.
6
www.gateway.com
Adding or replacing memory modules
Important
Use only memory modules designed for this Gateway notebook.
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
1 black (keyboard)
Memory bay
To add or replace memory modules:
1Complete the steps in “Preparing the notebook” on page 6.
7
Replacing Notebook Components
2Remove the keyboard screw.
Tip
The screw hole is marked with a K.
Keyboard
screw
3Loosen the six memory bay cover screws (these screws cannot be removed).
Tip
Depending on your model, not all screws may be captive.
Screws
Screws
8
www.gateway.com
4Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break
off the tabs located on the end of the cover opposite of the thumb notch.
Thumb notch
5If you are removing a module, gently press outward on the clip at each end of the memory
module until the module tilts up.
9
Replacing Notebook Components
6Pull the memory module out of the slot.
7Hold the new or replacement module at a 30-degree angle and press it into the empty
memory slot. This module is keyed so it can only be inserted in one direction. If the module
does not fit, make sure that the notch in the module lines up with the tab in the memory
bay.
8Replace the memory bay cover, then tighten the cover screws.
9Replace the keyboard screw.
Tip
The screw hole is marked with a K.
10
www.gateway.com
Replacing the DVD drive
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
1 black (keyboard)1 black (DVD drive)
To replace the DVD drive:
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the keyboard screw.
Tip
The screw hole is marked with a K.
Keyboard
screw
11
Replacing Notebook Components
3Loosen the six memory bay cover screws (these screws cannot be removed).
Tip
Depending on your model, not all screws may be captive.
Screws
Screws
4Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break
off the tabs located on the end of the cover opposite of the thumb notch.
Thumb notch
12
www.gateway.com
5Remove the DVD drive screw.
Screw
6Slide the DVD drive out of the drive bay by pushing on the DVD bracket.
DVD bracket
7Slide the new DVD drive into the drive bay. Make sure that the drive fits securely in the bay.
8Secure the DVD drive with the screw removed in Step 5.
9Replace the memory bay cover, then tighten the cover screws.
10Replace the keyboard screw.
Tip
The screw hole is marked with a K.
13
Replacing Notebook Components
Replacing the cooling assembly
Tools you need to complete this task:
Phillips #0 screwdriver
Additional materials you may need to complete this task:
•X-23-7762 thermal grease
Screws removed during this task:
1 black (keyboard)
To replace the cooling assembly:
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the keyboard screw.
Tip
The screw hole is marked with a K.
Keyboard
screw
14
www.gateway.com
3Loosen the six memory bay cover screws (these screws cannot be removed).
Tip
Depending on your model, not all screws may be captive.
Screws
Screws
4Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break
off the tabs located on the end of the cover opposite of the thumb notch.
Thumb notch
15
Replacing Notebook Components
5Loosen the three or four screws (these screws cannot be removed) that secure the cooling
assembly to the system board. Use the numbers stamped in the metal next to each screw
and loosen the screws in reverse numerical order (start with 4, then 3, then 2, then 1).
Caution
When loosening the cooling assembly’s screws in the numbered holes,
loosen them in reverse numerical order.
Important
The number of screws varies by model.
Screw
Screw
Screw
-OR-
Screw
Screw
Screw
Screw
16
www.gateway.com
6.At the same time as you lift, move the cooling assembly away from the side of the
notebook, then remove it. The cooling assembly cable is attached to the system board at
this point. Be careful not to break the cable.
Caution
The cooling assembly cable is attached to the system board at this point.
Be careful not to break the cable.
7Unplug the old cooling fan.
8If your cooling assembly uses a thermal pad, go to Step 10.
-OR-
If your cooling assembly uses thermal grease, remove any thermal grease residue from
the processor using a soft cloth and isopropyl alcohol.
9If the new cooling assembly did not ship to you with thermal grease already applied, place
new thermal grease on the processor. Use only enough to cover the CPU die.
10Plug in the new cooling fan.
11Insert the new cooling assembly into the notebook.
17
Replacing Notebook Components
12Tighten the three or four screws, in numerical order, in the holes that are stamped with
the numbers 1 through 4 next to them.
Caution
When tightening the cooling assembly’s screws in the numbered holes,
tighten them in numerical order.
Important
The number of screws varies by model.
13Replace the memory bay cover, then tighten the cover screws.
14Replace the keyboard screw.
Tip
The screw hole is marked with a K.
18
www.gateway.com
Replacing the processor
Tools you need to complete this task:
Phillips #0 screwdriver
Additional materials you may need to complete this task:
•X-23-7762 thermal grease
Screws removed during this task:
1 black (keyboard)
To replace the processor:
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the cooling assembly by following the instructions in “Replacing the cooling
assembly” on page 14.
19
Replacing Notebook Components
3Use a flat-blade screwdriver to turn the processor lock screw ¼-turn counter-clockwise.
-OR-
Use a flat-blade screwdriver to turn the processor lock screw ½-turn counter-clockwise.
You will hear a click when the processor lock is unlocked.
20
www.gateway.com
4Remove the old processor from the system board.
5Install the new processor onto the system board making sure that Pin 1 on the processor
(indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on
the processor socket (indicated by the absence of a pin hole in the processor socket), then
use a flat-blade screwdriver to turn the processor lock screw ¼-turn to ½-turn clockwise.
6If your cooling assembly uses a thermal pad, go to Step 8.
-OR-
If your cooling assembly uses thermal grease, remove any thermal grease residue from
the cooling assembly using a soft cloth and isopropyl alcohol.
7Place new thermal grease on the processor. Use only enough to cover the CPU die.
8Replace the cooling assembly by following the instructions in “Replacing the cooling
assembly” on page 14.
21
Replacing Notebook Components
Replacing the IEEE 802.11 wireless card
Caution
By law, only approved wireless modules provided by Gateway, or a Gateway
authorized representative, explicitly for this Gateway notebook may be installed in this
notebook.
Caution
Legal requirements dictate the wireless cover be in place during any and all
operation of the notebook’s wireless feature.
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
1 black (wireless card)
Select models only
Wireless bay
To replace the 802.11 wireless card:
1Complete the steps in “Preparing the notebook” on page 6.
22
www.gateway.com
2Loosen the wireless bay cover screw (this screw cannot be removed), then remove the
wireless bay cover.
Screw
3Unplug the two antenna cables.
4Move the antenna cables out of the way.
23
Replacing Notebook Components
5If the wireless card is held by clips, press outward on the clip at each side of the card until
the card tilts up.
-OR-
If the wireless card is held by a screw, remove the screw.
Screw
24
www.gateway.com
6Pull the old card out of the slot.
7Hold the new card at a 30-degree angle and slide it into the empty slot. This card is keyed
so it can only be inserted in one direction. If the card does not fit, make sure that the notch
in the card lines up with the tab in the card slot.
8Move the antenna cables out of the way.
9If the wireless card is held by clips, press the card down until it clicks into place.
-OR-
If the wireless card is held by a screw, replace the screw.
10Reattach the light gray antenna cable to the connector labelled MAIN or M, then reattach
the black antenna cable to the connector labelled AUX or A.
11Replace the wireless bay cover, then tighten the screw.
25
Replacing Notebook Components
Replacing the hard drive
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
2 black (hard drive kit)
Hard drive kit
To replace the hard drive:
4 chrome (hard drive cover)
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the two hard drive kit screws.
26
www.gateway.com
3Slide the old hard drive kit out of the notebook.
4If the hard drive shipped to you already attached to a new cover, go to Step 8.
-OR-
If the hard drive shipped to you without a new cover, remove the four screws that secure
the hard drive to the hard drive bay cover.
Screws
Screws
27
Replacing Notebook Components
5Remove the cover from the old drive.
6Place the new drive, label side up, onto the cover so the screw holes line up.
7Replace the screws that secure the cover to the drive.
8Slide the new hard drive kit into the notebook, then replace the kit screws.
28
www.gateway.com
Replacing the keyboard cover
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
2 black (keyboard cover)
To replace the keyboard cover:
1Complete the steps in “Preparing the notebook” on page 6.
2Turn the notebook over so the top is facing up.
3Remove the two keyboard cover screws.
ScrewScrew
4Insert the small flat-blade screwdriver under the bottom of each hinge cover and gently
pry it up.
5Carefully open the LCD panel to the fully opened position.
29
Replacing Notebook Components
6Insert the small, flat-blade screwdriver or non-marring tool under the bottom of the right
hinge cover, then gently pry it up.
7Pull the old cover off the notebook. You will hear small snapping sounds as the cover comes
away from the notebook.
30
8Place the new cover on the notebook, then press down on the cover in several places until
it clicks in place. The cover is correctly mounted when you can run you finger along the
cover and find no loose spots. The cover should be flat all the way across.
Caution
If the cover is not correctly replaced, the notebook could be damaged when
you try to close the LCD panel.
9Close the LCD panel.
10Press down on the hinge covers, then replace the two keyboard cover screws.
www.gateway.com
Replacing the keyboard
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
2 black (keyboard cover)
To replace the keyboard:
1-3 black (keyboard)
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
3Remove the keyboard screw.
Tip
The screw hole is marked with a K.
Keyboard
screw
4Gently lift the back edge of the keyboard.
•If the keyboard does not lift, go to Step 5.
•If the keyboard lifts, go to Step 10.
31
Replacing Notebook Components
5Close the LCD panel, turn the notebook over so the bottom is facing up, then loosen the
six memory bay cover screws (these screws cannot be removed).
Tip
Depending on your model, not all screws may be captive.
Screws
Screws
6Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break
off the tabs located on the end of the cover opposite of the thumb notch.
Thumb notch
32
www.gateway.com
7Loosen the wireless bay cover screw (this screw cannot be removed), then remove the
wireless bay cover.
Screw
8Remove the two optional keyboard screws.
Tip
Depending on the keyboard features, one or both of these screws may be
absent.
Screw
Screw
9Turn the notebook over so the top is facing up, then open the LCD panel to the fully opened
position.
10With the back edge of the keyboard raised, carefully push it toward the LCD panel to release
the keyboard retaining tabs. Be careful not to damage the LCD panel.
33
Replacing Notebook Components
11Carefully rotate the keyboard toward you so it lies keys-down on top of the notebook.
Be careful not to damage the LCD panel.
12Lift the black keyboard connector clip, then remove the cable. Be careful not to touch or
damage any other components.
Keyboard
connector clip
13Lift the old keyboard away from the notebook. The keyboard is now completely detached
from the notebook.
14Place the new keyboard keys-down on the notebook with the space bar away from you.
15Make sure the black keyboard connector clip is fully raised, insert the cable into the
connector, then lower the black connector clip to lock the cable in place.
Important
The keyboard cable is correctly oriented if the cable is not twisted.
16Rotate the keyboard toward the LCD panel until the keyboard is almost face-up.
34
www.gateway.com
17Insert the tabs on the front edge of the keyboard into the slot under the palm rest. You
may need to press down on the keyboard keys along the front edge of the keyboard to
seat the retaining tabs into their corresponding slots.
18Gently press the keyboard down until it is flat all the way across. The keyboard should
easily fall into place. Be careful not to damage the LCD panel.
19Reattach the keyboard cover by following the instructions in “Replacing the keyboard
cover” on page 29.
20Turn the notebook over so the bottom is facing up, then replace the keyboard screws
removed in Step 8.
21Replace the memory bay cover and wireless network bay cover.
22Replace the keyboard screw removed in Step 3.
Tip
The screw hole is marked with a K.
35
Replacing Notebook Components
Replacing the CMOS battery
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
2 black (keyboard cover)
To replace the CMOS battery:
1-3 black (keyboard)
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
3Open the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
Tip
You do not need to unplug the keyboard from the notebook.
4Locate the old battery on the system board. If you have access to the battery connector
on the system board, go to Step 5.
-OR-
If you do not have access to the battery connector on the system board, complete the
following:
aRemove the LCD panel by following the instructions in “Replacing the LCD panel
assembly” on page 38.
bRemove the palm rest by following the instructions in “Replacing the palm rest” on
page 56, then go to Step 5.
36
www.gateway.com
5Use your fingers to unplug the CMOS battery connector from the system board. Be careful
not to touch or damage any other components.
6Plug the new battery into the system board.
Important
Use only CMOS batteries designed for this Gateway notebook. The
non-conductive sleeve and wires are not reusable.
7Replace the palm rest (if removed) by following the instructions in “Replacing the palm
rest” on page 56.
8Remove the LCD panel (if removed) by following the instructions in “Replacing the LCD panel
assembly” on page 38.
9Close the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
10Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
37
Replacing Notebook Components
Replacing the LCD panel assembly
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
2 black (keyboard cover)
To replace the LCD panel assembly:
1-3 black (keyboard)
4 black (LCD panel hinges)
1Complete the steps in “Preparing the notebook” on page 6.
2If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
3Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
4Open the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
Tip
You do not need to unplug the keyboard from the notebook.
38
www.gateway.com
5Carefully unplug the LCD video cable from the notebook. Make sure you grasp the
connector, not the cable.
Retaining clipsConnector
6Lift up on the video cable retaining clips slightly, then slide the video cable out from under
the clips.
7Taking care to note the cables’ routing and positions as they are installed from Gateway,
pull the antenna wires out from under the system board, then slide the wires out from
under the retaining clips.
39
Replacing Notebook Components
8Remove the four hinge screws that secure the LCD panel to the notebook.
Screws
9Lift the LCD panel assembly away from the notebook. The LCD panel assembly is now
completely detached from the notebook.
40
10Place the new LCD panel assembly onto the notebook, then replace the four hinge screws.
www.gateway.com
11Slide the antenna cables through the retaining clips, under the system board, then into
the wireless card area.
12Slide the LCD video cable under the retaining clips, then plug the LCD video connector into
the notebook.
13Close the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
14Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
15Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
41
Replacing Notebook Components
Replacing the LCD panel inverter
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
2 black (keyboard cover)
4 or 6 chrome (LCD panel assembly)
To replace the LCD panel inverter:
1-3 black (keyboard)
2 chrome (bracket)
Select models only
4 black (LCD panel hinges)
1Complete the steps in “Preparing the notebook” on page 6.
2If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
3Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
4Open the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
Tip
You do not need to unplug the keyboard from the notebook.
5Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
42
www.gateway.com
6Remove the four or six rubber inserts from the front of the LCD panel assembly.
Rubber insert
Rubber insert
Rubber insertRubber insertRubber insert
Rubber insert
7Remove the four or six screws from the front of the LCD panel assembly.
Tip
On select models, you may be able to access the inverter by removing only
the bottom two screws.
Screw
Screw
ScrewScrewScrew
Screw
43
Replacing Notebook Components
8Carefully separate the front and back of the LCD panel assembly.
Tip
If you only removed the bottom two screws in the previous step, separate
only the lower half of the LCD panel assembly.
9Locate the inverter. Depending on LCD panel size, it is either at the bottom or side of the
LCD panel assembly. If the inverter is located at the bottom of the LCD panel assembly,
you may need to remove the two screws holding the bracket to the LCD panel assembly,
then remove the bracket.
44
Screw
Screw
www.gateway.com
10Unplug both cables from the inverter.
11Remove the old inverter, then insert the new one.
12Connect the cables to the new inverter.
13If you removed the bracket in Step 9, replace it, then replace the two screws.
14Press the front and back of the LCD panel together in several places until they click in place.
You should find no loose spots or spots where the two halves do not meet.
15Replace the four or six screws from the front of the LCD panel assembly removed in Step 7.
16Replace the four or six rubber inserts onto the front of the LCD panel assembly.
17Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
18Close the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
19Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
20Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
45
Replacing Notebook Components
Replacing the LCD panel
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
2 black (keyboard cover)
4 or 6 chrome (LCD panel assembly)
To replace the LCD panel:
1-3 black (keyboard)
6 chrome (LCD panel)
4 black (LCD panel hinges)
1Complete the steps in “Preparing the notebook” on page 6.
2If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
3Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
4Open the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
Tip
You do not need to unplug the keyboard from the notebook.
5Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
46
www.gateway.com
6Remove the four or six rubber inserts from the front of the LCD panel assembly.
Rubber insert
Rubber insert
Rubber insertRubber insertRubber insert
Rubber insert
7Remove the four or six screws from the front of the LCD panel assembly.
Screw
Screw
Screw
Screw
Screw
Screw
47
Replacing Notebook Components
8Carefully separate the front and back of the LCD panel assembly.
9Remove the two screws holding the bracket to the LCD panel assembly, then remove the
bracket.
48
Screw
Screw
www.gateway.com
10Remove the four screws connecting the LCD panel to the LCD panel assembly.
Screw
Screw
11Remove the LCD panel from the LCD panel assembly.
Screw
Screw
49
Replacing Notebook Components
12Unplug both cables from the LCD panel inverter on the old panel, then transfer the inverter
to the new panel. Plug both cables into the inverter.
Important
The inverter may be either at the side of the LCD panel or at the bottom.
13Place the new LCD panel into the existing LCD panel assembly lid.
14Replace the four screws removed in Step 10.
15Replace the bracket and the two screws removed in Step 9.
16Press the front and back of the LCD panel together in several places until they click in place.
You should find no loose spots or spots where the two halves do not meet.
17Replace the four or six LCD panel assembly screws.
18Replace the four or six rubber inserts.
19Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
20Close the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
21Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
22Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
50
www.gateway.com
Replacing the LCD panel assembly lid
Caution
LCD panel assembly lids vary by model. Do not force a new lid to connect to an
existing LCD front if the new lid does not match. You may need to order a different lid.
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
2 black (keyboard cover)
4 or 6 chrome (LCD panel assembly)
To replace the LCD panel assembly lid:
1-3 black (keyboard)
6 chrome (LCD panel)
4 black (LCD panel hinges)
1Complete the steps in “Preparing the notebook” on page 6.
2If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
3Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
4Open the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
Tip
You do not need to unplug the keyboard from the notebook.
5Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
51
Replacing Notebook Components
6Remove the four or six rubber inserts from the front of the LCD panel assembly.
Rubber insert
Rubber insert
Rubber insertRubber insertRubber insert
Rubber insert
7Remove the four or six screws from the front of the LCD panel assembly.
Screw
Screw
Screw
Screw
52
Screw
Screw
www.gateway.com
8Carefully separate the front and back of the LCD panel assembly.
9Remove the two screws holding the bracket to the LCD panel assembly, then remove the
bracket.
Screw
Screw
53
Replacing Notebook Components
10Remove the four screws connecting the LCD panel to the LCD panel assembly.
Screw
Screw
11Remove the LCD panel from the LCD panel assembly.
12Place the LCD panel into the new LCD panel assembly lid.
13Replace the four screws removed in Step 10.
14Replace the bracket and the two screws removed in Step 9.
Screw
Screw
54
www.gateway.com
15Press the front and back of the LCD panel together in several places until they click in place.
You should find no loose spots or spots where the two halves do not meet.
16Replace the four or six LCD panel assembly screws.
17Replace the four or six rubber inserts.
18Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
19Close the keyboard compartment by following the instructions in “Replacing the keyboard”
on page 31.
20Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
21Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
55
Replacing Notebook Components
Replacing the palm rest
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
1 black (DVD drive)
1-3 black (keyboard)
17 black (palm rest - bottom)
To replace the palm rest:
2 black (hard drive kit)
4 black (LCD panel hinges)
2 black (keyboard cover)
4 black (palm rest - top)
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
3If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
4Remove the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
5Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
6Remove the keyboard by following the instructions in “Replacing the keyboard” on page 31.
7Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
56
www.gateway.com
8Lift the black touchpad connector clip, then remove the touchpad cable. Be careful not to
touch or damage any other components.
9Remove the four screws from the top of the palm rest.
Screws
57
Replacing Notebook Components
10Turn the notebook over so the bottom is facing up. Remove the 17 bottom palm rest screws.
Note the location of the six short screws.
Short screws
Screws
Screws
Short screw
Short screw
Screws
11Turn the notebook over so the top is facing up, then lift the palm rest assembly completely
from the notebook.
58
12Place the new palm rest assembly onto the notebook, then snap the assembly into place.
13Replace all of the palm rest screws.
14Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
15Replace the keyboard by following the instructions in “Replacing the keyboard” on page 31.
16Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
17Replace the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
18Replace the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
19Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
www.gateway.com
Replacing the modem card
This procedure applies to select models only. Some models of the notebook have the modem
built into the system board. To replace the modem on these models, you must replace the system
board. For more information, see “Replacing the system board” on page 64.
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
1 black (DVD drive)
1-3 black (keyboard)
17 black (palm rest - bottom)
To replace the modem card:
2 black (hard drive kit)
4 black (LCD panel hinges)
2 chrome (modem card)
2 black (keyboard cover)
4 black (palm rest - top)
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
3If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
4Remove the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
5Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
6Remove the keyboard by following the instructions in “Replacing the keyboard” on page 31.
59
Replacing Notebook Components
7Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
8Remove the palm rest by following the instructions in “Replacing the palm rest” on page 56.
9Remove the two screws that secure the modem card to the system board.
10Lift the modem card from the system board.
Screws
60
www.gateway.com
11Unplug the modem cable from the old modem card and plug it into the new modem card.
12Install the new modem card onto the system board.
13Replace the palm rest by following the instructions in “Replacing the palm rest” on page 56.
14Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
15Replace the keyboard by following the instructions in “Replacing the keyboard” on page 31.
16Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
17Replace the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
18Replace the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
19Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
61
Replacing Notebook Components
Replacing the Bluetooth module
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
1 black (DVD drive)
1-3 black (keyboard)
17 black (palm rest - bottom)
To replace the Bluetooth module:
2 black (hard drive kit)
4 black (LCD panel hinges)
2 black (keyboard cover)
4 black (palm rest - top)
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
3If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
4Remove the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
5Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
6Remove the keyboard by following the instructions in “Replacing the keyboard” on page 31.
7Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
8Remove the palm rest by following the instructions in “Replacing the palm rest” on page 56.
62
www.gateway.com
9Disconnect the Bluetooth cable from the system board, then slide the Bluetooth module
from the notebook.
Bluetooth module
10Slide the new Bluetooth module into the notebook.
11Connect the Bluetooth cable to the system board.
12Replace the palm rest by following the instructions in “Replacing the palm rest” on page 56.
13Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
14Replace the keyboard by following the instructions in “Replacing the keyboard” on page 31.
15Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
16Replace the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
17Replace the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
18Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
63
Replacing Notebook Components
Replacing the system board
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Additional materials you may need to complete this task:
•X-23-7762 thermal grease
Screws removed during this task:
2 black (keyboard cover)
4 black (palm rest - top)
2 black (hard drive kit)1 black (DVD drive)
1-3 black (keyboard)
17 black (palm rest - bottom)
1 black (wireless card)
Select models only
4 black (LCD panel hinges)
2 chrome (modem)
Select models only
64
4 black (system board)
To replace the system board:
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the memory from the old system board and install it on the new system board
by following the instructions in “Adding or replacing memory modules” on page 7.
www.gateway.com
3Remove the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
4Remove the cooling assembly by following the instructions in “Replacing the cooling
assembly” on page 14.
5If your new system board does not include a processor, remove the processor from the
old system board and install it on the new system board by following the instructions in
“Replacing the processor” on page 19.
6If the notebook has IEEE 802.11 wireless networking built in, remove the IEEE 802.11
wireless card from the old system board and install it on the new system board by following
the instructions in “Replacing the IEEE 802.11 wireless card” on page 22.
7Remove the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
8Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
9Remove the keyboard by following the instructions in “Replacing the keyboard” on page 31.
10Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
11Remove the palm rest by following the instructions in “Replacing the palm rest” on page 56.
12If your new system board does not have a built-in modem and did not ship to you with
a new modem card (see page 60 for a picture of a modem card), remove the modem card
from the old system board and install it on the new system board by following the
instructions in “Replacing the modem card” on page 59.
13Disconnect the Bluetooth module by following the instructions in “Replacing the Bluetooth
module” on page 62.
14Disconnect the speakers.
65
Replacing Notebook Components
15Remove the four screws that secure the system board to the notebook.
ScrewScrew
Screw
Screw
16Turn the system board over and disconnect the external video board cable from the old
system board and connect it to the new system board.
17Install the new system board into the notebook, then replace the screws you removed in
Step 15.
18Replace the palm rest by following the instructions in “Replacing the palm rest” on page 56.
19Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
20Replace the keyboard by following the instructions in “Replacing the keyboard” on page 31.
21Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
22Replace the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
23Replace the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
24Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
66
www.gateway.com
Replacing the external video board
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver5.0 mm hex nutdriver
Screws removed during this task:
1 black (DVD drive)
1-3 black (keyboard)
17 black (palm rest - bottom)
To replace the external video board:
2 black (hard drive kit)
4 black (LCD panel hinges)
2 chrome hexnut (external video board)
2 black (keyboard cover)
4 black (palm rest - top)
2 black (external video board)
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
3Remove the cooling assembly by following the instructions in “Replacing the cooling
assembly” on page 14.
4If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
5Remove the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
6Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
7Remove the keyboard by following the instructions in “Replacing the keyboard” on page 31.
8Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
67
Replacing Notebook Components
9Remove the palm rest by following the instructions in “Replacing the palm rest” on page 56.
10Remove the two hex nuts that secure the external video board to the notebook.
Hex nuts
11Remove the two screws that secure the external video board to the notebook.
Screw
Screw
68
12Install the new external video board into the notebook, then replace the screws removed
in Step 11.
13Replace the two hex nuts removed in Step 10.
14Replace the palm rest by following the instructions in “Replacing the palm rest” on page 56.
15Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
16Replace the keyboard by following the instructions in “Replacing the keyboard” on page 31.
17Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
18Replace the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
19Replace the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
20Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay
cover.
www.gateway.com
Replacing the speakers
Tools you need to complete this task:
Flat-blade driverScribe or non-marring tool- OR -
Phillips #0 screwdriver
Screws removed during this task:
1 black (DVD drive)
1-3 black (keyboard)
17 black (palm rest - bottom)
To replace the speakers:
2 black (hard drive kit)
4 black (LCD panel hinges)
4 black (system board)
2 black (keyboard cover)
4 black (palm rest - top)
2 chrome (speakers)
1Complete the steps in “Preparing the notebook” on page 6.
2Remove the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
3Remove the cooling assembly by following the instructions in “Replacing the cooling
assembly” on page 14.
4If the notebook has IEEE 802.11 wireless networking built in, unplug the antenna cables
from the IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE
802.11 wireless card” on page 22.
5Remove the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
6Remove the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
7Remove the keyboard by following the instructions in “Replacing the keyboard” on page 31.
8Remove the LCD panel by following the instructions in “Replacing the LCD panel assembly”
on page 38.
69
Replacing Notebook Components
9Remove the palm rest by following the instructions in “Replacing the palm rest” on page 56.
10Remove the system board by following the instructions in “Replacing the system board”
on page 64.
11Remove the two screws that secure the speakers to the notebook.
Screw
Screw
12Lift the speakers out of the notebook.
13Install the new speakers into the notebook, then replace the screws removed in Step 11.
14Replace the system board by following the instructions in “Replacing the system board”
on page 64.
15Replace the palm rest by following the instructions in “Replacing the palm rest” on page 56.
16Replace the LCD panel assembly onto the notebook by following the instructions in
“Replacing the LCD panel assembly” on page 38.
17Replace the keyboard by following the instructions in “Replacing the keyboard” on page 31.
18Replace the keyboard cover by following the instructions in “Replacing the keyboard cover”
on page 29.
19Replace the hard drive kit by following the instructions in “Replacing the hard drive” on
page 26.
20Replace the DVD drive by following the instructions in “Replacing the DVD drive” on
page 11.
21Plug the antenna cables into the IEEE 802.11 wireless card, then replace the wireless bay