Gateway 6000 6100 6500 6600 m360 mx6000 mx6100 mx6200 mx6400 mx6500 mx6600 mx6900 nx500, NX500 Service Manual

GATEWAY NOTEBOOK

SERVICEGUIDE

Replacing Notebook Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Identifying the notebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Replacing the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Replacing the IEEE 802.11 wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Replacing the LCD panel inverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Replacing the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Replacing the LCD panel assembly lid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Replacing the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Replacing the external video board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Contents

Replacing Notebook Components

•Identifying the notebook model

•Identifying components

•Preparing your work space

•Preventing static electricity discharge

•Preparing the notebook

•Adding or replacing memory modules

•Replacing the DVD drive

•Replacing the cooling assembly

•Replacing the processor

•Replacing the IEEE 802.11 wireless card

•Replacing the hard drive

•Replacing the keyboard cover

•Replacing the keyboard

•Replacing the CMOS battery

•Replacing the LCD panel assembly

•Replacing the LCD panel inverter

•Replacing the LCD panel

•Replacing the LCD panel assembly lid

•Replacing the palm rest

•Replacing the modem card

•Replacing the Bluetooth module

•Replacing the system board

•Replacing the external video board

•Replacing the speakers

Replacing Notebook Components

Important

The photographs in this guide may vary in appearance from the notebook. These variations may include color and finishing of the case and the shape of the touchpad.

Important

This service guide is not intended to be provided to individual users or consumers.

It cannot be provided to anyone other than an authorized service provider.

Important

For information on the notebook’s general maintenance, technical support, safety notices, and regulatory notices, see the notebook’s user guide.

Tip

If you have suggestions regarding the content of this guide, send an e-mail with the subject “Service Guide Comments” to channel.services@gateway.com.

Use this service guide to help plan maintenance tasks for the following Gateway notebooks:

•6000 series

•6100 series

•6500 series

•6600 series

•M360

•MX6000 series

•MX6100 series

•MX6200 series

•MX6400 series

•MX6500 series

•MX6600 series

•MX6900 series

•NX500 series

All tasks covered in this guide can be performed by an authorized field technician without jeopardizing the notebook’s warranty.

Identifying the notebook model

Caution

It is important that you use the correct service guide for the notebook. Failure to follow the approved tasks for the notebook model may result in damage to the notebook.

The label on the bottom of the notebook contains information that identifies the notebook model and its features.

Online Support:	support.gateway.com
Tech Support Phone:
Hours:
Model:
S/No:

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Identifying components

Use this chart to identify the main components of the notebook. For a complete list of replaceable parts, see “Contents” on page i.

LCD panel assembly (see page 38)

Keyboard cover (see page 29)

Keyboard (see page 31)

Cooling assembly (see page 11)

Processor (see page 19)

Palm rest (see page 56)

Replacing Notebook Components

Preparing your work space

Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared.

•Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat.

•Use a stable and strong table, and make sure that the table top is large enough to hold each component as you remove it.

•Use bright lighting to make part identification easier.

•Keep your work surface free from clutter and dust that may damage components.

•Use a magnetized screwdriver for removing screws.

•When removing components that are attached to the notebook by a cable, unplug the cable before removing the screws, when possible, to avoid damaging the cable.

•As you remove components and screws, lay them toward the rear of your work surface (behind the notebook) or far enough to the side that your arms do not accidentally brush them onto the floor.

•To help keep track of screws, try the following:

•Place each component’s screws in their own section of a parts sorter.

•Place each component’s screws next to the component on your work surface.

•Print the first page of each task, then place the page toward the rear of your work surface. As you remove screws, place the screws in their respective boxes on the page.

•After loosening screws that are deeply recessed in a hole (for example, on the bottom of the base assembly), you can leave the screws in the holes if you place small pieces of masking tape over the hole openings. When reassembling the component, just remove the tape and tighten the screws.

•When you place flat-headed screws on your work surface, stand them on their heads to prevent the screws from rolling off the table.

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Preventing static electricity discharge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off the notebook, remove the battery, and unplug the power cord, modem cable, and network cable before opening the case.

Warning

To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

Important

Before performing maintenance on the notebook, you should read and understand the information in this section.

The components inside the notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Before performing maintenance on the notebook, follow these guidelines:

•Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

•Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

•Always hold components by their edges. Avoid touching the edge connectors. Never slide components over any surface.

•Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your workbench or other grounded connection.

•Touch a bare metal surface on your workbench or other grounded object.

Tape

Some of the procedures in this guide involve removing tape that holds cables or components. Two types of tape are used in this Gateway notebook:

•Mylar, non-conductive tape is typically transparent, with a red or brown tint.

•Conductive tape is typically grey or silver.

If the existing tape cannot be reused, replace it with the same type (conductivity) of tape. Both types of replacement tape should be non-ESD generating tape.

Do not use cellophane tape.

Replacing Notebook Components

Preparing the notebook

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off the notebook, remove the battery, and unplug the power cord, modem cable, and network cable before opening the case. Replace the cover before you restore power or reconnect the modem and network cables.

To prepare the notebook for maintenance:

1Make sure that the DVD drive does not contain a disc.

2Disconnect all peripheral devices and remove any PC Cards and memory cards.

3Turn off the notebook and unplug the power cord, modem cable, and network cable.

4Remove the battery. For more information, see “Removing the battery” on page 6.

Removing the battery

To remove the battery:

1Turn the notebook over so the bottom is facing up.

2Slide the battery lock to the unlock position.

3Slide and hold the battery release latch, then slide the battery out of the notebook.

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Adding or replacing memory modules

Important

Use only memory modules designed for this Gateway notebook.

Tools you need to complete this task:

Phillips #0 screwdriver

Screws removed during this task:

1 black (keyboard)

Memory bay

To add or replace memory modules:

1 Complete the steps in “Preparing the notebook” on page 6.

Replacing Notebook Components

2Remove the keyboard screw.

Tip

The screw hole is marked with a K.

Keyboard screw

3Loosen the six memory bay cover screws (these screws cannot be removed).

Tip

Depending on your model, not all screws may be captive.

Screws

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4Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch.

Thumb notch

5If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts up.

Replacing Notebook Components

6Pull the memory module out of the slot.

7Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

8Replace the memory bay cover, then tighten the cover screws.

9Replace the keyboard screw.

Tip

The screw hole is marked with a K.

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Replacing the DVD drive

Tools you need to complete this task:

Phillips #0 screwdriver

Screws removed during this task:

1 black (keyboard)		1 black (DVD drive)

To replace the DVD drive:

1Complete the steps in “Preparing the notebook” on page 6.

2Remove the keyboard screw.

Tip

The screw hole is marked with a K.

Keyboard screw

Replacing Notebook Components

3Loosen the six memory bay cover screws (these screws cannot be removed).

Tip

Depending on your model, not all screws may be captive.

Screws

4Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch.

Thumb notch

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5Remove the DVD drive screw.

Screw

6Slide the DVD drive out of the drive bay by pushing on the DVD bracket.

DVD bracket

7Slide the new DVD drive into the drive bay. Make sure that the drive fits securely in the bay.

8Secure the DVD drive with the screw removed in Step 5.

9Replace the memory bay cover, then tighten the cover screws.

10Replace the keyboard screw.

Tip

The screw hole is marked with a K.

Replacing Notebook Components

Replacing the cooling assembly

Tools you need to complete this task:

Phillips #0 screwdriver

Additional materials you may need to complete this task:

•X-23-7762 thermal grease

Screws removed during this task:

1 black (keyboard)

To replace the cooling assembly:

1Complete the steps in “Preparing the notebook” on page 6.

2Remove the keyboard screw.

Tip

The screw hole is marked with a K.

Keyboard screw

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3Loosen the six memory bay cover screws (these screws cannot be removed).

Tip

Depending on your model, not all screws may be captive.

Screws

4Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch.

Thumb notch

Replacing Notebook Components

5Loosen the three or four screws (these screws cannot be removed) that secure the cooling assembly to the system board. Use the numbers stamped in the metal next to each screw and loosen the screws in reverse numerical order (start with 4, then 3, then 2, then 1).

Caution

When loosening the cooling assembly’s screws in the numbered holes, loosen them in reverse numerical order.

Important

The number of screws varies by model.

Screw

Screw Screw

-OR-

Screw

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6.At the same time as you lift, move the cooling assembly away from the side of the

notebook, then remove it. The cooling assembly cable is attached to the system board at this point. Be careful not to break the cable.

Caution

The cooling assembly cable is attached to the system board at this point.

Be careful not to break the cable.

7Unplug the old cooling fan.

8If your cooling assembly uses a thermal pad, go to Step 10. -OR-

If your cooling assembly uses thermal grease, remove any thermal grease residue from the processor using a soft cloth and isopropyl alcohol.

9If the new cooling assembly did not ship to you with thermal grease already applied, place new thermal grease on the processor. Use only enough to cover the CPU die.

10Plug in the new cooling fan.

11Insert the new cooling assembly into the notebook.