GATEWAY NOTEBOOK
SERVICEGUIDE
®
Contents
Replacing Notebook Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying the notebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Replacing the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Replacing the IEEE 802.11 wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing the LCD panel inverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Replacing the LCD panel assembly lid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Replacing the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Replacing the external video board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
i
Contents
ii
Replacing Notebook Components
• Identifying the notebook model
• Identifying components
• Preparing your work space
• Preventing static electricity discharge
• Preparing the notebook
• Adding or replacing memory modules
• Replacing the DVD drive
• Replacing the cooling assembly
• Replacing the processor
• Replacing the IEEE 802.11 wireless card
• Replacing the hard drive
• Replacing the keyboard cover
• Replacing the keyboard
• Replacing the CMOS battery
• Replacing the LCD panel assembly
• Replacing the LCD panel inverter
• Replacing the LCD panel
• Replacing the LCD panel assembly lid
• Replacing the palm rest
• Replacing the modem card
• Replacing the Bluetooth module
• Replacing the system board
• Replacing the external video board
• Replacing the speakers
1
Replacing Notebook Components
Important
The photographs in this guide may vary in appearance from the notebook. These
variations may include color and finishing of the case and the shape of the touchpad.
Important
This service guide is not intended to be provided to individual users or consumers.
It cannot be provided to anyone other than an authorized service provider.
Important
For information on the notebook’s general maintenance, technical support, safety
notices, and regulatory notices, see the notebook’s user guide.
Tip
If you have suggestions regarding the content of this guide, send an e-mail with
the subject “Service Guide Comments” to channel.services@gateway.com.
Use this service guide to help plan maintenance tasks for the following Gateway notebooks:
• 6000 series
• 6100 series
• 6500 series
• 6600 series
• M360
• MX6000 series
• MX6100 series
• MX6200 series
• MX6400 series
• MX6500 series
• MX6600 series
• MX6900 series
• NX500 series
All tasks covered in this guide can be performed by an authorized field technician without
jeopardizing the notebook’s warranty.
Identifying the notebook model
Caution
It is important that you use the correct service guide for the notebook. Failure to
follow the approved tasks for the notebook model may result in damage to the notebook.
The label on the bottom of the notebook contains information that identifies the notebook model
and its features.
Online Support: support.gateway.com
Tech Support Phone:
Hours:
Model:
S/No:
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Identifying components
Use this chart to identify the main components of the notebook. For a complete list of replaceable
parts, see “Contents” on page i.
LCD panel assembly
page 38
)
(see
Keyboard cover
(see
Keyboard
page 31
page 29
)
(see
)
(see
Palm rest
page 56
Cooling assembly
Processor
page 19
(see
)
(see
page 11
)
)
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Replacing Notebook Components
Preparing your work space
Before performing maintenance on the notebook, make sure that your work space and the
notebook are correctly prepared.
• Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat.
• Use a stable and strong table, and make sure that the table top is large enough to hold
each component as you remove it.
• Use bright lighting to make part identification easier.
• Keep your work surface free from clutter and dust that may damage components.
• Use a magnetized screwdriver for removing screws.
• When removing components that are attached to the notebook by a cable, unplug the cable
before removing the screws, when possible, to avoid damaging the cable.
• As you remove components and screws, lay them toward the rear of your work surface
(behind the notebook) or far enough to the side that your arms do not accidentally brush
them onto the floor.
• To help keep track of screws, try the following:
• Place each component’s screws in their own section of a parts sorter.
• Place each component’s screws next to the component on your work surface.
• Print the first page of each task, then place the page toward the rear of your work
surface. As you remove screws, place the screws in their respective boxes on the page.
• After loosening screws that are deeply recessed in a hole (for example, on the bottom
of the base assembly), you can leave the screws in the holes if you place small pieces
of masking tape over the hole openings. When reassembling the component, just
remove the tape and tighten the screws.
• When you place flat-headed screws on your work surface, stand them on their heads
to prevent the screws from rolling off the table.
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Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off the
notebook, remove the battery, and unplug the power cord, modem cable, and network
cable before opening the case.
Warning
To prevent risk of electric shock, do not insert any object into the vent holes of the
notebook.
Important
Before performing maintenance on the notebook, you should read and understand
the information in this section.
The components inside the notebook are extremely sensitive to static electricity, also known as
electrostatic discharge (ESD).
Before performing maintenance on the notebook, follow these guidelines:
• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
• Remove components from their antistatic bags only when you are ready to use them. Do
not lay components on the outside of antistatic bags because only the inside of the bags
provide electrostatic protection.
• Always hold components by their edges. Avoid touching the edge connectors. Never slide
components over any surface.
• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare
metal part of your workbench or other grounded connection.
• Touch a bare metal surface on your workbench or other grounded object.
Tape
Some of the procedures in this guide involve removing tape that holds cables or components.
Two types of tape are used in this Gateway notebook:
• Mylar, non-conductive tape is typically transparent, with a red or brown tint.
• Conductive tape is typically grey or silver.
If the existing tape cannot be reused, replace it with the same type (conductivity) of tape. Both
types of replacement tape should be non-ESD generating tape.
Do not use cellophane tape.
5
Replacing Notebook Components
Preparing the notebook
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off the
notebook, remove the battery, and unplug the power cord, modem cable, and network
cable before opening the case. Replace the cover before you restore power or reconnect
the modem and network cables.
To prepare the notebook for maintenance:
1 Make sure that the DVD drive does not contain a disc.
2 Disconnect all peripheral devices and remove any PC Cards and memory cards.
3 Turn off the notebook and unplug the power cord, modem cable, and network cable.
4 Remove the battery. For more information, see “Removing the battery” on page 6.
Removing the battery
To remove the battery:
1 Turn the notebook over so the bottom is facing up.
2 Slide the battery lock to the unlock position.
3 Slide and hold the battery release latch, then slide the battery out of the notebook.
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Adding or replacing memory modules
Important
Use only memory modules designed for this Gateway notebook.
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
1 black (keyboard)
Memory bay
To add or replace memory modules:
1 Complete the steps in “Preparing the notebook” on page 6.
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Replacing Notebook Components
2 Remove the keyboard screw.
Tip
The screw hole is marked with a K.
Keyboard
screw
3 Loosen the six memory bay cover screws (these screws cannot be removed).
Tip
Depending on your model, not all screws may be captive.
Screws
Screws
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4 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break
off the tabs located on the end of the cover opposite of the thumb notch.
Thumb notch
5 If you are removing a module, gently press outward on the clip at each end of the memory
module until the module tilts up.
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Replacing Notebook Components
6 Pull the memory module out of the slot.
7 Hold the new or replacement module at a 30-degree angle and press it into the empty
memory slot. This module is keyed so it can only be inserted in one direction. If the module
does not fit, make sure that the notch in the module lines up with the tab in the memory
bay.
8 Replace the memory bay cover, then tighten the cover screws.
9 Replace the keyboard screw.
Tip
The screw hole is marked with a K.
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Replacing the DVD drive
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
1 black (keyboard) 1 black (DVD drive)
To replace the DVD drive:
1 Complete the steps in “Preparing the notebook” on page 6.
2 Remove the keyboard screw.
Tip
The screw hole is marked with a K.
Keyboard
screw
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Replacing Notebook Components
3 Loosen the six memory bay cover screws (these screws cannot be removed).
Tip
Depending on your model, not all screws may be captive.
Screws
Screws
4 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break
off the tabs located on the end of the cover opposite of the thumb notch.
Thumb notch
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5 Remove the DVD drive screw.
Screw
6 Slide the DVD drive out of the drive bay by pushing on the DVD bracket.
DVD bracket
7 Slide the new DVD drive into the drive bay. Make sure that the drive fits securely in the bay.
8 Secure the DVD drive with the screw removed in Step 5.
9 Replace the memory bay cover, then tighten the cover screws.
10 Replace the keyboard screw.
Tip
The screw hole is marked with a K.
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Replacing Notebook Components
Replacing the cooling assembly
Tools you need to complete this task:
Phillips #0 screwdriver
Additional materials you may need to complete this task:
• X-23-7762 thermal grease
Screws removed during this task:
1 black (keyboard)
To replace the cooling assembly:
1 Complete the steps in “Preparing the notebook” on page 6.
2 Remove the keyboard screw.
Tip
The screw hole is marked with a K.
Keyboard
screw
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3 Loosen the six memory bay cover screws (these screws cannot be removed).
Tip
Depending on your model, not all screws may be captive.
Screws
Screws
4 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break
off the tabs located on the end of the cover opposite of the thumb notch.
Thumb notch
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Replacing Notebook Components
5 Loosen the three or four screws (these screws cannot be removed) that secure the cooling
assembly to the system board. Use the numbers stamped in the metal next to each screw
and loosen the screws in reverse numerical order (start with 4, then 3, then 2, then 1).
Caution
When loosening the cooling assembly’s screws in the numbered holes,
loosen them in reverse numerical order.
Important
The number of screws varies by model.
Screw
Screw
Screw
-OR-
Screw
Screw
Screw
Screw
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6 .At the same time as you lift, move the cooling assembly away from the side of the
notebook, then remove it. The cooling assembly cable is attached to the system board at
this point. Be careful not to break the cable.
Caution
The cooling assembly cable is attached to the system board at this point.
Be careful not to break the cable.
7 Unplug the old cooling fan.
8 If your cooling assembly uses a thermal pad, go to Step 10.
-OR-
If your cooling assembly uses thermal grease, remove any thermal grease residue from
the processor using a soft cloth and isopropyl alcohol.
9 If the new cooling assembly did not ship to you with thermal grease already applied, place
new thermal grease on the processor. Use only enough to cover the CPU die.
10 Plug in the new cooling fan.
11 Insert the new cooling assembly into the notebook.
17
Replacing Notebook Components
12 Tighten the three or four screws, in numerical order, in the holes that are stamped with
the numbers 1 through 4 next to them.
Caution
When tightening the cooling assembly’s screws in the numbered holes,
tighten them in numerical order.
Important
The number of screws varies by model.
13 Replace the memory bay cover, then tighten the cover screws.
14 Replace the keyboard screw.
Tip
The screw hole is marked with a K.
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Replacing the processor
Tools you need to complete this task:
Phillips #0 screwdriver
Additional materials you may need to complete this task:
• X-23-7762 thermal grease
Screws removed during this task:
1 black (keyboard)
To replace the processor:
1 Complete the steps in “Preparing the notebook” on page 6.
2 Remove the cooling assembly by following the instructions in “Replacing the cooling
assembly” on page 14.
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Replacing Notebook Components
3 Use a flat-blade screwdriver to turn the processor lock screw ¼-turn counter-clockwise.
-OR-
Use a flat-blade screwdriver to turn the processor lock screw ½-turn counter-clockwise.
You will hear a click when the processor lock is unlocked.
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