IMPROPER INSTALLATION, ADJUSTMENT, ALTERATION, SERVICE OR MAINTENANCE CAN CAUSE
PROPERTY DAMAGE, INJURY OR DEATH. READ THE INSTALLATION, OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY BEFORE INSTALLING OR SERVICING THIS EQUIPMENT.
PLEASE READ ALL SECTIONS OF THIS MANUAL AND RETAIN FOR FUTURE REFERENCE.
THIS EQUIPMENT MUST BE INSTALLED AND COMMISSIONED BY A PROFESSIONAL,
FACTORY-TRAINED TECHNICIAN.
THIS EQUIPMENT MUST BE OPERATED UNDER AN APPROVED HOOD SYSTEM ONLY.
NOTE: This manual pertains to all grill models listed above. The reader/operator must interpret its contents
to applicable needs. If you have questions about any instructional materials pertaining to Garland grills,
please contact our Customer Service Department at one of the phone numbers below.
MANUFACTURED EXCLUSIVELY FOR McDonald's BY
GARLAND COMMERCIAL INDUSTRIES, LLC
185 EAST SOUTH STREET FREELAND, PENNSYLVANIA 18224
INSTALLATION/OPERATION MANUAL GARLAND ELECTRIC CLAMSHELL GRILL WITH PRODUCT RECOGNITION MODEL MWE3W
INTRODUCTION
The Garland clamshell grill, manufactured exclusively for McDonald’s, provides a method for efficient two-sided cooking,
while accommodating a variety of products. The unit will also serve as a flat grill, and meets all of McDonald’s standards
for safety, efficiency, and cleanliness.
WARRANTY
This warranty covers defects in material and workmanship under normal use providing that:
a) the equipment has not been accidentally or intentionally damaged, altered or misused.
b) the equipment is properly installed, adjusted, operated and maintained in accordance with national and local
codes and in accordance with the installation instructions provided with this product.
c) the warranty serial number affixed to the appliance by us has not been defaced, obliterated or removed.
d) an acceptable report for any claim under this warranty is supplied to us.
The equipment warranty coverage remains in force for two (2) years, (parts and labor), from the date the equipment is put
into operation.
The Garland Group agrees to repair or replace, at it’s option, any part that proves to be defective in material or
workmanship at no charge for the part or normal labor.
We assume no responsibility for installation, adjustments, diagnosis, or normal maintenance such as: lubrication of springs
or valves. We exclude failures caused by erratic voltage or gas supplies.
We assume no responsibility for travel costs beyond 100 miles round trip, travel other than overland, and overtime
costs of repair.
We exclude broken glass, paint and porcelain finish, surface rust, gasket material, ceramic material, light bulbs and
fuses from normal coverage.
We exclude damage or dysfunction caused by fire, flood, and like “Acts of God” that are beyond the control of The
Garland Group.
The Garland Group’s liability on a claim of warranty shall not exceed the price of the material and/or service, which caused
the claim.
This warranty is limited and is in lieu of all other warranties, expressed or implied. The Garland Group, our employees,
or our agents shall not be held liable for any claims of personal injury or consequential damage or loss.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
PART #4521777 (03/19/08)Page 4
GARLAND ELECTRIC CLAMSHELL GRILL WITH PRODUCT RECOGNITION MODEL MWE3W INSTALLATION/OPERATION MANUAL
SAFETY
THIS GRILL MUST be operated by persons who have been given adequate training.
CAUTION: THIS EQUIPMENT MUST ONLY BE OPERATED UNDER AN APPROVED HOOD SYSTEM.
DO NOT OPERATE THE GRILL UNLESS IT HAS BEEN COMMISSIONED (START-UP) BY A FACTORY AUTHORIZED SERVICE CENTER.
DO NOT operate the grill without reading this operation manual.
DO NOT operate the clamshell grill unless it has been properly installed and grounded. DO NOT operate the clamshell grill
unless all service and access panels are in place and fastened properly.
Means of disconnection, must be incorporated in the fixed wiring in accordance with local wiring rules (such as a switch,
fuse, or circuit breaker).
External equipotential bonding conductor provided on rear of appliance. Use as applicable, in accordance with local wiring rules.
The Garland clamshell grill is a semi-automatic cooking appliance. The upper platen is lowered automatically, following the
manual; single-handed initiation of the cooking cycle, and the upper platen is raised automatically upon completion of the
cooking cycle.
When two sided cooking, the area between the upper platen and the griddle plate should be regarded as a “danger zone”.
During two sided cooking the operator must not be within this danger zone. When used as a flat grill, then this area is no
longer a danger zone, the platens do not move.
For whatever reason, be it cleaning, maintenance, normal operation, any exposed person must use extreme caution if within
this danger zone.
In two side cooking the upper platen remains in the lowered position by nature of it’s own weight. It is not locked down. It
can be raised by lifting of the handle on the front of the platen, which pivots the platen about its rear mounting point.
The clamshell grill must only be used for single and two sided cooking of foodstuffs in a McDonald’s store and must not be
used for any other purpose.
WARNING: To avoid serious personal injury: DO NOT attempt to repair or replace any part of the clamshell grill unless all
main power supplies to the grill have been disconnected.
USE EXTREME CAUTION in setting up, operating and cleaning the clamshell grill to avoid coming in contact with hot grill
surfaces or hot grease. Suitable protective clothing should be worn to prevent the risk of burns.
WARNING: This appliance must not be cleaned with a water jet. DO NOT apply ice to a HOT grill surface.
NOTE: All warning labels and markings on the grill, which call attention to further dangers and necessary precautions.
HAZARD COMMUNICATION STANDARD, (HCS) - The procedures in this manual include the use of chemical products. These
chemical products will be printed in bold face, followed by the abbreviation (HCS) in the text portion of the procedure. See
the Hazard Communication Standard, (HCS) manual for the appropriate Material Safety Data Sheet(s), (MSDS).
WARNING: After turning the master power switch to the START position, the grill will go through an initialization process.
If the upper platens are in the lowered position they will return to their raised upper position. This movement takes approximately 8 seconds.
MAINTENANCE - the platen support arms carriage block bearing bushes, the platen adjuster nuts, the platen support (shoulder)
bolt and the cam follower should be checked annually for wear. Should there be any noticeable play in the bearing bushes
and any visible wear on the platen adjuster nuts, platen support bolts or cam follower, then they must be replaced.
MAINTENANCE - the audible alarm that sounds at the end of a cook cycle is to advise the operator that the platen is about
to move. The function of this device may be tested by pushing the left hand CANCEL button. If no sound is heard, ensure
that the alarm volume is not set to low in SYSTEM SETUP. If there is still no sound then a service engineer should be called
out to rectify the fault.
SERVICE AND CLEANING - The grill may be secured in the grill bay by the installer using two anchors that lock onto the front
casters. If the grill is to be moved out of the bay for cleaning or service, remove the anchor from each caster by turning the
knob counterclockwise to loosen the retainer. When the retainer is free of the caster, lay the assembly aside on the floor.
CLEANING - NEVER clean the grill, interior or exterior, using a high-pressure sprayer, water jet, or any other liquid sprayer.
NOTE: If anchors are present, the anchor assembly remains fastened to the back wall of the grill bay. After service or clean-
ing is complete, return the grill to its position in the bay and reattach the anchors by placing the retainer on the caster post
and turning the knob clockwise to tighten.
NOTE: For safety reasons, the grill must be secured in the grill bay in this manner before operation can resume.
PART #4521777 (03/19/08)
Page 5
INSTALLATION/OPERATION MANUAL GARLAND ELECTRIC CLAMSHELL GRILL WITH PRODUCT RECOGNITION MODEL MWE3W
SHIPPING DAMAGE CLAIM PROCEDURE
Please note that the Garland equipment was carefully inspected and packed by skilled personnel before leaving the
factory. The transportation company assumes full responsibility for safe delivery upon acceptance of the equipment. What
to do if the equipment arrives damaged:
1. File a claim immediately regardless of the extent of damage.
2. Be sure to note, “visible loss or damage,” on the freight bill or express receipt and have the person making the delivery
sign it.
3. Concealed loss or damage: if damage is unnoticed until the equipment is unpacked, notify the freight company
immediately, (within 15 days), and file a concealed damage claim.
CLEANING & MAINTENANCE
The following information is also available on the
McDonalds MRC Card 11A.
Tools: McD Hi-Temp Grill Cleaner (HCS), McD All Purpose
Super Concentrate (HCS), McD’s NOSCRATCH™ Pad and
Pad Holder, a suitable container, High-Temperature Pot
Brush and Grill Cloth, Stainless Steel Pan Filled With
Lukewarm Water, Protective Gloves, (to protect hands from
heat), Grill Squeegee and Grill Scraper.
Warning: The upper platen surface and edges are very
hot! To prevent burn injuries, use extreme caution when
wiping down release sheets and platen edges.
Important: Frequently throughout the day, (at least 4
times per hour), thoroughly wipe down the release sheets
and platen edges with a damp grill cloth.
1. Select Manual mode using the button.
PRESS the OR arrow buttons until “CLEAN MODE”
is displayed, (the control will maintain the proper
cleaning temperature).
Repeat with the other control. “READY TO CLEAN” will
be displayed and an audible alarm will sound when the
grill is at the proper cleaning temperature.
Press the GREEN pushbutton to display “OFF.” The
“OFF” position on the controller allows the operator
to raise and lower the platen, (for clamshell grills), to
alternate positions for cleaning of the platen edges.
2. Empty and replace the grease troughs. Grease troughs
should be emptied and replaced consistent with store
security policy.
3. Put on the protective gloves and wipe down the
exposed surface of the release sheet with a damp
grill cloth.
4. Remove the release sheet locking clips and bars. Clean
the release sheets following the instructions provided
by your local cleaning chemical supplier.
5. Scrape only the lower grill surface with the grill scraper,
and squeegee any residue into the grease troughs with
the grill squeegee.
Caution: Do not scrape or otherwise scratch the upper
platens. The use of metal scrapers, abrasive pads, or wire
brushes will permanently damage the surface of the upper
platens.
6. Open one packet of McD Hi-Temp Grill Cleaner, (HCS),
and empty the contents into a suitable container. (One
packet cleans a 3ft. grill).
7. Firmly attach the McD NO-SCRATCH™ Pad to the pad
holder.
8. Dip the NO-SCRATCH™ Pad into the grill cleaner.
9. Spread a light coating of grill cleaner over the entire
platen surface, BACK, FRONT AND SIDE EDGES of all
upper platens. DO NOT SCRUB WHILE APPLYING THE
PRODUCT.
10. After applying the grill cleaner, lightly scrub the platen
surfaces, BACK, FRONT AND SIDE EDGES with the NOSCRATCH™ Pad until all the soil has been liquefied by
the grill cleaner. For stubborn soils, apply additional
grill cleaner and lightly scrub. DO NOT RINSE THE
PLATENS AT THIS TIME.
11. Starting at the back of the lower grill, spread a light
coating of grill cleaner over the entire surface. DO NOT
SCRUB WHILE APPLYING THE PRODUCT.
12. After applying the grill cleaner, lightly scrub the grill
surface with the NO-SCRATCH™ Pad until all the soil has
been liquefied.
PART #4521777 (03/19/08)Page 6
GARLAND ELECTRIC CLAMSHELL GRILL WITH PRODUCT RECOGNITION MODEL MWE3W INSTALLATION/OPERATION MANUAL
CLEANING & MAINTENANCE continued
13. Rinse the upper platens with a dripping wet grill cloth.
RINSE PLATEN EDGE THOROUGHLY, THEN WIPE DOWN
BACK EDGE OF PLATEN.
14. Carefully pour small quantities of lukewarm water
onto the grill while brushing the surface, backsplash,
and bullnose with a LONGLIFE™ pot brush or
equivalent high-temperature brush. Continue until the
water no longer boils away and the grill remains wet.
Squeegee dry.
Caution: Ice, cold water, or large quantities of water must
never be applied to the grill plate or upper platen. Severe
damage to the grill will occur!
15. Clean the release sheets as follows:
16. Place the sheets on the lower grill. Scrub both sides of
the sheets with the same McD NO-SCRATCH™ Pad used
on the grill.
Note: It is generally not necessary to apply additional
product to the NO-SCRATCH™ Pad. If the pad is not wet
enough rewet with a small amount of water, if no cleaner
is left.
a. Rinse both sides of the sheets with a wet grill cloth.
b. Rinse the lower grill by flooding the surface twice
with lukewarm water. Squeegee after each rinse.
17. Wipe the lower grill surface, backsplash, bullnose, and
hood with a clean, damp grill cloth.
AFTER CLEANING: Apply a thin coat of fresh shortening
to the lower grill surface only. Wipe down the surrounding
areas. Empty, wash, rinse, and replace the grease troughs.
Note: Repeat this procedure to clean additional grills.
Reverse NO-SCRATCH™ Pad, and use clean side.
CLEANING AFTER EACH RUN OF PRODUCT:
Using grill scraper, scrape grease on lower grill plate from
front to back only. Do not scrape across the rear of the
lower grill plate with grill scraper. Use wiper squeegee
to clean release material sheet on upper platen in a
downward motion.
Hold handle at a slight upward angle with wiper end
facing downward. Do not press hard against the release
material sheet to prevent scratching or tearing.
Push the grease at the rear of the lower grill plate into the
grease cans using the wiper squeegee only. Do not use the
grill scraper for this step.
Warning: Grill Temperatures will cause severe skin burns.
Use the grill cloth to clean back splash and bullnose areas
as needed during operation.
Note: To increase life of release material sheet, wipe down
with folded grill cloth four (4) times every hour.
PART #4521777 (03/19/08)
Page 7
INSTALLATION/OPERATION MANUAL GARLAND ELECTRIC CLAMSHELL GRILL WITH PRODUCT RECOGNITION MODEL MWE3W
INTERLOCKHVAC Hood / Fire Suppression Interlock Circuit: 7 Amps / 120V / Single PhaseL21-20R
NOMINAL AMPS PER LINE
NEMA
RECEPTACLE
REQUIRED
PART #4521777 (03/19/08)Page 8
GARLAND ELECTRIC CLAMSHELL GRILL WITH PRODUCT RECOGNITION MODEL MWE3W INSTALLATION/OPERATION MANUAL
INSTALLATION
Installation Store Responsibilities:
• Ensure grill has been installed by a competent trained
installation person.
• Ensure store readiness of utilities, product & personnel.
• Contacting your local Garland Factory Authorized
Service Center for a start up date.
• Participate in the start up to ensure a successful start
up and familiarity with the grill.
• Conduct training with your crew personnel to ensure
maximum utilization of the grill.
Once the installation is complete as per the procedures
below, a factory authorized service company MUST start
up the grill according to Garland Commercial Industries
start up standards.
A Start-Up DOES NOT include:
1. Uncrating the unit
2. Placing the unit in its position under the hood.
3. Leveling the grill on the floor under the hood.
4. Attaching the supply cord(s) unless supplied by the
factory.
5. Making adjustments to the ventilation system.
6. Sheet metal work required due to improper hood
application.
7. Adjusting the grill to achieve beef integrity that
deviates from the McDonalds standard.
A start-up DOES include:
1. Verification of supply voltage and, if applicable gas
supply.
2. Leak test and gas pressure check on gas grills.
3. Electrical safety check.
5. Verify operation of platens, if applicable, and timer
functions.
6. Ensure time out alarm is functional and platens raise (if
applicable)
7. Set proper gas and verify with beef integrity check that
two consecutive runs yield the approved beef integrity
results as per McDonalds standards.
8. Conduct brief training to store manager on the
operation of the grill.
Items included with the purchase of your
new grill from Manufacturer:
1. Grill
2. Gas Hose (For gas grills only)
3. One (1) box containing:
a. Three (3) Teflon sheets
b. Three (3) Teflon front clips
c. Three (3) Rear rods.
4. One (1) box containing four (4) casters.
Items NOT INCLUDED from the manufacturer
and should be purchased from the KES:
1. Electrical Cords
2. Flue Box
3. Grease traps & rails
THE FOLLOWING INSTALLATION
PROCEDURE CAN BE PERFORMED BY A:
• FACTORY AUTHORIZED SERVICE CENTER
• AN APPROVED INSTALLATION PERSON APPROVED BY
PURCHASER OF GRILL
• LICENSED INSTALLER CONTRACTED BY KES (KITCHEN
EQUIPMENT SUPPLIER)
4. Verify operation of grill by allowing unit to attain set
temperature.
WARNING: PLEASE READ INSTALLATION INSTRUCTIONS CAREFULLY. FAILURE TO PERFORM
THESE STEPS CAN RESULT IN EQUIPMENT FAILURE, DAMAGE AND / OR VOID OF WARRANTY.
PART #4521777 (03/19/08)
Page 9
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