GAI-Tronics 397-700CB User Manual
Pub. 42004-461D
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
Hands-free VoIP Retro-Fit Telephones
T ABLE OF C ONTENTS
Confidentiality Notice .....................................................................................................................3
Product Overview ............................................................................................................................3
System Requirements and Limitations ................................................................................................. 4
Tips for VoIP Subscribers ...................................................................................................................... 5
Features and Functions .......................................................................................................................... 5
Operation .........................................................................................................................................6
Autodial Emergency Call ....................................................................................................................... 6
All Models ............................................................................................................................................................ 6
Placing a Telephone Call using Keypad ................................................................................................ 6
Models 398-702CB, 398-702RT, and 398-702TP ................................................................................................ 6
Receiving a Call ....................................................................................................................................... 6
Multicast Broadcast ................................................................................................................................ 7
Monitoring and Reporting ..................................................................................................................... 7
Installation ....................................................................................................................................10
General Information ............................................................................................................................. 10
Safety Guidelines ................................................................................................................................... 10
Station Placement .................................................................................................................................. 10
Security Hardware ................................................................................................................................ 10
Removal and Replacement Installation (All Models) ........................................................................ 11
Setup ..............................................................................................................................................14
Field Wire Installation .......................................................................................................................... 14
Power .................................................................................................................................................................. 14
Network Cable .................................................................................................................................................... 15
I/O ....................................................................................................................................................................... 16
Recommended Cabling ....................................................................................................................................... 17
VoIP Telephone Input Contacts .......................................................................................................... 17
VoIP Telephone Output Contacts ....................................................................................................... 17
Strobe Connection ................................................................................................................................. 18
Status Indication ................................................................................................................................... 19
Power .................................................................................................................................................................. 19
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
V
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
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Heartbeat ............................................................................................................................................................. 19
EACT .................................................................................................................................................................. 19
Programming ................................................................................................................................19
VoIP PCBA Setup ................................................................................................................................. 19
VoIP PCBA Initial Network Configuration ........................................................................................................ 19
Maintenance ..................................................................................................................................20
General Information ............................................................................................................................. 20
Preventive Maintenance ....................................................................................................................... 20
Cleaning .............................................................................................................................................................. 20
Prevention ........................................................................................................................................................... 20
Service .................................................................................................................................................... 20
Troubleshooting .................................................................................................................................... 21
Specifications ................................................................................................................................22
Replacement and Optional Parts ......................................................................................................... 23
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
V
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Pub. 42004-461D
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
Hands-free VoIP Retro-Fit Telephones
Confidential ity Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.
Product Overview
RED ALERT® VoIP Retro-Fit Telephones are designed for connection to a 10/100 baseT Ethernet.
These telephones will operate from Power-over-Ethernet or an external power source. The VoIP
Telephones provide direct point-to-point communications between personnel throughout the facility over
the existing LAN. The appropriate RED ALERT
Ramtel, or Talk-A-Phone telephones utilizing a six-hole mounting pattern.
®
The following RED ALERT
VoIP Retro-Fit Telephones are detailed in this manual:
®
retrofit models are designed to replace Code Blue,
Table 1. Model Chart
Model Description
397-700CB
397-700TP
397-700RT
398-702CB
398-702TP
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Code Blue Flush-Mount Hands-free VoIP Telephone, weatherproof brushed stainless
steel front panel,
Talk-A-Phone Flush-Mount Hands-free VoIP Telephone, weatherproof brushed
stainless steel front panel,
LED.
Ramtel Flush-Mount Hands-free VoIP Telephone, weatherproof brushed stainless steel
front panel,
Code Blue Flush-Mount VoIP Telephone, weatherproof brushed stainless steel front
panel,
HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad, and
CALL RECEIVED WHEN LIT LED.
Talk-A-Phone Flush-Mount VoIP Telephone, weatherproof brushed stainless steel front
HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad, and
panel,
CALL RECEIVED WHEN LIT LED.
HELP autodial push button, and CALL RECEIVED WHEN LIT LED.
HELP autodial push button, and CALL RECEIVED WHEN LIT
HELP autodial push button, and CALL RECEIVED WHEN LIT LED.
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Model Description
398-702RT
Ramtel Flush-Mount VoIP Telephone, weatherproof brushed stainless steel front panel,
HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad, and CALL
RECEIVED WHEN LIT LED.
Code Blue is a registered trademark of Code Blue Corporation.
Talk-A-Phone is a registered trademark of Talk-A-Phone Co.
Ramtel is a registered trademark of Ramtel Corporation.
System Requirements and Limitations
The VoIP Telephones require Power-over-Ethernet or a local 24–48 V dc power source for operation.
Two VoIP telephones can be connected in a peer-to-peer configuration without the need for a LAN.
However, a 10/100 BaseT Ethernet with SIP server is required for systems containing three or more VoIP
Telephones. Conferences are limited by the customer’s LAN media capabilities and the services
available at each end point.
In addition to direct point-to-point dialing (peer-to-peer), directly or via a SIP server, each telephone is
capable of receiving a Multicast broadcast. Multicast allows a single audio stream to be sent to multiple
end points simultaneously, to achieve multi-point paging or Public Address functionality over IP.
Multicast requires the use of a SIP server that specifically supports Multicast functionality and each
telephone must be configured (enabled) to receive Multicast packets.
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Tips for VoIP Subscribers
If you have or are thinking of subscribing to an interconnected VoIP service, you should:
Provide your accurate physical address to your interconnected VoIP service provider to ensure that
emergency services can quickly be dispatched to your location.
Be familiar with your VoIP service provider’s procedures for updating your address, and promptly
update address information in the event of a change.
Have a clear understanding of any limitations of your 911 service.
If your power is out or your internet connection is down, be aware that your VoIP service may not
work. Consider installing a backup power supply, maintaining a traditional phone line, or having a
wireless phone as a backup.
If you have questions about interconnected VoIP and 911 or about VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Features and Functions
The RED ALERT® voice-over-internet protocol (VoIP) hands-free telephones include the following
features:
SIP compatible (RFC3261)
Automatic call divert (memory list)
Weather and vandal resistant
Real-time alarm reporting via email, syslog, or TMA software
Configurable via web page, serial link or download
Four auxiliary inputs, two volt-free contact outputs
Multicast capability, up to eight addresses
ADA Compliant
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Operation
Autodial Emergency Call
All Models
To place an emergency call:
1. Press the HELP
push button to place an immediate call to a preprogrammed emergency number,
typically a security office or 911.
2. The C
ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA),
will light steady when the call is answered.
3. The call cannot be terminated by the initiator. The call is terminated by the following: the receiving
caller, or the defined timeout of the call duration, or the SIP server.
Placing a Telephone Call using Keypad
Models 398-702CB, 398-702RT, and 398-702TP
To place a general telephone call using the keypad:
1. Press the CALL
2. Wait for the dial tone.
3. Use the keypad to dial the desired number.
4. C
ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA), will
light steady when the call is answered.
5. The call is terminated by the following: pressing the CALL
defined timeout of the call duration, or the SIP server.
push button.
push button, or the receiving caller, or the
Receiving a Call
When a RED ALERT® VoIP Emergency Telephone is called, the unit automatically goes off-hook (autoanswer) and a conversation can take place.
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Multicast Broadcast
When making a Multicast call, the SIP server will send a paging request to a specific IP address and
expect multiple telephones to accept and play the subsequent audio. GAI-Tronics VoIP telephones can be
programmed for up to eight Multicast addresses to permit the receipt of Multicast broadcasts from
different sources or to enable zoning of broadcasts. Each Multicast address can be assigned a priority (via
programming) to define which can override which. A telephone with Multicast enabled can still make
and receive normal calls (peer-to-peer or SIP server). Normal calls can be assigned a priority level,
defining whether calls can override Multicasts or vice versa.
Monitoring and Reporting
Each telephone can recognize and generate several hardware and configuration fault condition alarms.
These alarms can be signaled to a remote site using three methods:
Syslog output over TCP
SMTP mail message
Telephone Management Application (TMA) software (purchased separately)
Available alarms are:
Handset integrity loop (if applicable)
Configuration error
Cold reset (power cycle)
Warm reset (internal command)
Keypad error (if applicable)
Key hook (off hook status, if applicable)
Register fail
Audio Path Test (speaker/microphone test)
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Figure 1. Model 397-700CB
Figure 2. Model 397-700RT
Figure 3. Model 397-700TP
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Figure 4. Model 398-702CB
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