GAI-Tronics 393-800A User Manual

Pub. 42004-471C

GAI-TRONICS® CORPORATION

A HUBBELL COMPANY

Hands-free WiFi VoIP Telephones

T ABLE OF C ONTENTS

Confidentiality Notice .....................................................................................................................1

Product Overview ............................................................................................................................1

Models ...................................................................................................................................................... 1

System Requirements and Limitations ................................................................................................. 2

Tips for VoIP Subscribers ...................................................................................................................... 3

Features and Functions .......................................................................................................................... 3

Operation .........................................................................................................................................4

Placing an Autodial Emergency Call .................................................................................................... 4

Models 393-800A, 393AL-800A, 394AL-802A, 397-800A, 397-801A & 398-802A ......................................... 4

Placing an Autodial Non-Emergency Call ............................................................................................ 4

Model 397-801A ................................................................................................................................................... 4

Placing a General Telephone Call ......................................................................................................... 4

Models 394AL-802A, 398-801A, and 398-802A ................................................................................................. 4

Receiving a Call ....................................................................................................................................... 4

Multicast Broadcast ................................................................................................................................ 5

Monitoring and Reporting ..................................................................................................................... 5

Installation ......................................................................................................................................6

General Information ............................................................................................................................... 6

Safety Guidelines ..................................................................................................................................... 6

Station Placement .................................................................................................................................... 6

Security Hardware .................................................................................................................................. 6

Conduit Installation Details (Surface-Mount Models) ........................................................................ 7

Models 393-800A, 393AL-800A, and 394AL-802A .............................................................................. 8

Model 397-80xA and 398-80xA Telephones ........................................................................................ 10

Setup ..............................................................................................................................................13

Field Wire installation .......................................................................................................................... 13

Power .................................................................................................................................................................. 13

Network .............................................................................................................................................................. 13

Antenna ............................................................................................................................................................... 13

I/O ....................................................................................................................................................................... 15

GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA

610-777-1374  800-492-1212  Fax: [phone]

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HANDS-FREE WIFI VOIP TELEPHONES PAGE ii

Recommended Cabling ....................................................................................................................................... 16

WiFi VoIP Telephone Input Contacts ................................................................................................. 16

WiFi VoIP Telephone Output Contacts .............................................................................................. 16

Strobe Connection ................................................................................................................................. 17

Status Indication ................................................................................................................................... 18

Power .................................................................................................................................................................. 18

Heartbeat ............................................................................................................................................................. 18

EACT .................................................................................................................................................................. 18

WiFi Activity (WiFi Units Only) ........................................................................................................................ 18

WiFi Ready (WiFi Units Only) ........................................................................................................................... 18

WiFi Connected (WiFi Units Only) .................................................................................................................... 18

Programming ................................................................................................................................20

First Time WiFi Interface Setup.......................................................................................................... 20

Change WiFi Interface Configuration ................................................................................................ 23

VoIP PCBA Setup ................................................................................................................................. 23

VoIP PCBA Initial Network Configuration ........................................................................................................ 23

Maintenance ..................................................................................................................................24

General Information ............................................................................................................................. 24

Preventive Maintenance for Models 397-80xA and 398-80xA .......................................................... 24

Cleaning .............................................................................................................................................................. 24

Prevention ........................................................................................................................................................... 24



Service .................................................................................................................................................... 24

Troubleshooting .................................................................................................................................... 25

Specifications ................................................................................................................................26

Replacement Parts ................................................................................................................................ 28

GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA

610-777-1374  800-492-1212  Fax: [phone]

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ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

PUB. 42004-471C

GAI-TRONICS® CORPORATION

A HUBBELL COMPANY

Hands-free WiFi VoIP Telephones

Confidential ity Notice

This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.

Product Overview

RED ALERT® Hands-free WiFi VoIP Telephones are designed for connection to a wireless local area
network (WLAN) that meets the IEEE 802.11 b/g/n standard. These telephones will operate from an
external power source and provide direct point-to-point communications between personnel throughout
the facility over the existing WLAN.

Two WiFi VoIP telephones can be connected in an Ad-Hoc (peer-to-peer) configuration without the need
for a WLAN. However, a WLAN with SIP Server is required for systems containing three or more WiFi
VoIP telephones. Conferences are limited by the customer’s WLAN media capabilities and the services
available at each end point.

Models

The following RED ALERT® WiFi VoIP Hands-free Telephones are detailed in this manual:

Table 1. Model Chart

Model Description

393-800A

393AL­800A

394AL­802A

Surface-Mount WiFi VoIP Telephone, weatherproof, yellow engineered plastic

enclosure,

power supply.
Surface-Mount WiFi VoIP Telephone, weatherproof, cast-aluminum enclosure painted

safety yellow,
power supply.

Surface-Mount WiFi VoIP Telephone, weatherproof, cast-aluminum enclosure painted

safety yellow,

keypad, C

HELP autodial push button, CALL RECEIVED WHEN LIT LED, and 24 V dc

HELP autodial push button, CALL RECEIVED WHEN LIT LED, and 24 V dc

HELP autodial push button, CALL (off-hook) button, 12-button Braille

ALL RECEIVED WHEN LIT LED, and 24 V dc power supply.

GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA

610-777-1374  800-492-1212  Fax: [phone]

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HANDS-FREE WIFI VOIP TELEPHONES PAGE 2 of 26

Model Description

397-800A

397-801A

Flush-Mount WiFi VoIP Telephone, weatherproof, brushed stainless steel front panel,

HELP autodial push button, CALL RECEIVED WHEN LIT LED, and 24 V dc power supply.

Flush-Mount WiFi VoIP Telephone, weatherproof, brushed stainless steel front panel,

HELP autodial push button, ASSISTANCE autodial push button, CALL RECEIVED WHEN

LIT LED, and 24 V dc power supply.

398-801A

Flush-Mount WiFi VoIP Telephone, weatherproof, brushed stainless steel front panel,

CALL (off-hook) push button, 12-button Braille keypad, CALL RECEIVED WHEN LIT LED,

and 24 V dc power supply. This telephone is simply a rugged, hands-free telephone

and is not intended for emergency use.

398-802A

Flush-Mount WiFi VoIP Telephone, weatherproof, brushed stainless steel front panel,

HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad, CALL

RECEIVED WHEN LIT LED, and 24 V dc power supply.

System Requirements and Limitations

The WiFi Telephones require a local 24–48 V dc power source for operation (24 V dc supply provided).
Two telephones can communicate wirelessly in a peer-to-peer configuration without the need for a LAN
connection. However, a wireless pick-up point connected to a 10/100 BaseT Ethernet with SIP server is
required for systems containing three or more WiFi Telephones (or a combination of WiFi and hardwire­connected VoIP Telephones). Conferences are limited by the customer’s LAN media capabilities and the
services available at each end point.

In addition to direct point-to-point dialing (peer-to-peer), directly or via a SIP server, each telephone is
capable of receiving a Multicast broadcast. Multicast allows a single audio stream to be sent to multiple
end points simultaneously, to achieve multi-point paging or Public Address functionality over IP.
Multicast requires the use of a SIP server or IP device that specifically supports Multicast functionality
and each telephone must be configured (enabled) to receive Multicast packets.

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Tips for VoIP Subscribers

If you have or are thinking of subscribing to an interconnected VoIP service, you should:

 Provide your accurate physical address to your interconnected VoIP service provider to ensure that

emergency services can quickly be dispatched to your location.

 Be familiar with your VoIP service provider’s procedures for updating your address, and promptly

update address information in the event of a change.

 Have a clear understanding of any limitations of your 911 service.
 Inform children, babysitters, and visitors about your VoIP service and its 911 limitations, if any.
 If your power is out or your internet connection is down, be aware that your VoIP service may not

work. Consider installing a backup power supply, maintaining a traditional telephone line, or having
a wireless telephone as a backup.

 If you have questions about interconnected VoIP and 911 or about VoIP in general, see

http://www.fcc.gov/cgb/consumerfacts/voip.html.

Features and Functions

The RED ALERT® voice-over-internet protocol (VoIP) WiFi hands-free telephones include the following
features:

 SIP compatible (RFC3261)
 Automatic call divert (memory list)
 Weather and vandal-resistant
 Real-time alarm reporting via email, syslog, or TMA
 Configurable via web page, serial link or download
 Four auxiliary inputs, two volt-free contact outputs
 ADA Compliant
 Multicast capability, up to eight addresses

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Operation

Placing an Autodial Emergency Call

Models 393-800A, 393AL-800A, 394AL-802A, 397-800A, 397-801A & 398-802A

To place an emergency call:

1. Press the HELP

push button to place an immediate call to a preprogrammed emergency number,

typically a security office or 911.

2. The C

ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA),

will light steady when the call is answered.

3. The call cannot be terminated by the initiator. The call is terminated by the following: the receiving

caller, or the defined timeout of the call duration, or via the SIP Server.

Placing an Autodial Non-Emergency Call

Model 397-801A

To place a non-emergency call:

1. Press the ASSISTANCE

number (garage, dorm, etc.).

2. The C

ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA),

will light steady when the call is answered.

3. The call is terminated by the following: pressing the ASSISTANCE

caller, or the defined timeout of the call duration, or via the SIP Server.

push button to place an immediate call to a preprogrammed non-emergency

push button, or the receiving

Placing a General Telephone Call

Models 394AL-802A, 398-801A, and 398-802A

To place a general telephone call:

1. Press the CALL

push button.

2. Wait for the dial tone.

3. Use the keypad to dial the desired number.

ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA), will

4. C

light steady when the call is answered.

5. The call is terminated by the following: pressing the CALL

push button, or the receiving caller, or the

defined timeout of the call duration, or via the SIP Server.

Receiving a Call

When a RED ALERT® WiFi VoIP Emergency Telephone is called, the unit automatically goes off-hook
(auto-answer) and a conversation can take place.

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Multicast Broadcast

When making a Multicast call, the SIP server will send a paging request to a specific IP address and
expect multiple telephones to accept and play the subsequent audio. GAI-Tronics VoIP telephones can be
programmed for up to eight Multicast addresses to permit the receipt of Multicast broadcasts from
different sources or to enable zoning of broadcasts. Each Multicast address can be assigned a priority (via
programming) to define which can override which. A telephone with Multicast enabled can still make
and receive normal calls (peer-to-peer or SIP server). Normal calls can be assigned a priority level,
defining whether calls can override Multicasts or vice versa.

Monitoring and Reporting

Each telephone can recognize and generate several hardware and configuration fault condition alarms.
These alarms can be signaled to a remote site using three methods:

 Syslog output over TCP
 SMTP mail message
 Telephone Management Application (TMA) software (purchased separately)

Available alarms are:

 Handset integrity loop (if applicable)
 Configuration error
 Cold reset (power cycle)
 Warm reset (internal command)
 Keypad error (if applicable)
 Key hook (off hook status, if applicable)
 Register fail
 Audio Path Test (speaker/microphone test)

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Installation

General Information

WARNING

This product can contain hazardous voltages. Always remove power to this

station and any associated equipment before beginning any installation.

CAUTION

Do not install this equipment in areas other than those indicated on the
approval listing in the “Specifications” section of this manual . Such installa tion may cause a safety
hazard and consequent injury or property damage.

Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Depending upon the wiring and features used on this device, additional
precautions may be necessary not to cause harmful interference. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.

Safety Guidelines

When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the
safety of all personnel:

 Do not install wiring during a lightning storm.
 Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have an earth ground terminal

provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system. A Cat5 data line lightning
surge protector is recommended for telephones subject to any electrostatic discharge (e.g. lightning).

 Do not install jacks in wet locations unless the jack is specifically designed for wet locations.

Station Placement

To prevent feedback problems in the system, volume settings and station placement must be taken into
consideration. Unpleasant feedback problems can be reduced by:

 Pointing the telephone away from other telephones located nearby
 Reducing volume levels

Security Hardware

All of the telephones described in this manual are vandal-resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with security screws. A GAI-Tronics Model 233-001
Security Screwdriver or Torx T-25 security head tip (sold separately) is required for installing the
telephone.

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Conduit Installation Details (Surface-M ount Models)

GAI-Tronics recommends installing power lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:

 Conduit should enter the enclosure from the bottom.
 Sealed fittings should be installed at all cable entry points.
 Silicone sealant or equivalent should be applied around and

Please refer to the examples below for the recommended conduit installation details for surface-mount
telephones.

inside all conduit entries.

Figure 1. Bottom entry conduit recommended for

non-metallic enclosures

Figure 3. Bottom entry conduit installation details

for metallic enclosures

Figure 2. Top entry conduit installation for non-

metallic enclosures (NOT recommended)

Figure 4. Top entry conduit installation details for

metallic enclosures (NOT recommended)

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Models 393-800A, 393AL-800A, and 394AL-802A

The mounting and wiring instructions are as follows:

1. Remove the four security screws from the

front panel.

2. Position the enclosure on the mounting

surface. The enclosure provides four

0.28-inch mounting holes in a 7.0  8.5-inch
hole pattern. Secure the enclosure to its
mounting surface with four ¼-inch diameter
bolts of the appropriate length for the surface.

N

OTES:

1. When using the GAI-Tronics Model 231­001 Pole Mounting Kit, follow the mounting
instructions provided in the kit.

2. When mounting outdoors, installation of a
surge suppresser (customer-supplied) on the
power line is recommended.

3. For Model 393-800A only: Create a conduit

access hole using a Greenlee-type punch that
is equivalent in size to the conduit diameter.

Figure 5. Model 393-800A VoIP Telephone in a

Non-metallic Enclosure

Bottom entry is strongly recommended. Insert
a conduit fitting in the access hole.

4. Install conduit as required. Refer to conduit installation details on page 7.

OTE: Use silicone sealant or equivalent around and inside all conduit entries.

N

5. Pull the power and ground cable through the conduit and install the cable as shown in the “Field Wire

Installation” section on page 13.

N

OTE: If mounted outdoors, the installation of a surge suppressor (customer-supplied) on the power

line is recommended.

6. Connect any desired peripheral devices. Refer to page 17 for connection information.

7. Perform the initial programming of the telephone. Refer to the “Programming” section on page 20.

8. Verify operation by calling to and from another telephone.

9. Complete the installation by attaching the front panel assembly to the rear enclosure using the four

security screws, 10–12 in-lbs. of torque recommended.

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